A feedback loop model to facilitate communication between citizens and local government in a smart city
- Authors: Gopeni, Amanda
- Date: 2016
- Subjects: Internet in public administration -- South Africa -- Eastern Cape Communication in public administration -- South Africa -- Eastern Cape Electronic government information -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2205 , vital:27705
- Description: In recent years, an increasing number of people move into cities to search for better opportunities for themselves and their families. This movement is known as urbanisation and makes it difficult for the local government to fully understand citizens’ needs particularly pertaining to public safety matters. During the first phase of the Public Safety Smart City project, it was identified that there is a need for feedback loop to facilitate effective communication of public safety issues between citizens and local government. This means that EL citizens do not have a better channel in place to address their public safety issues to the local government. This could lead to the decisions made by the local government in public safety not fully communicated back to the citizens. The primary objective of the study is to develop a feedback loop model that will assist in more effective reporting of public safety issues between citizens and the local government. The study followed an interpretivism paradigm and the research methodology employed is the qualitative approach. This was influenced by the existing De Fleur model of communication, secondary data and also semi-structured interviews. The interviews were conducted with eleven citizens and four managers from the Department of Public Safety. It was ascertained that the lack of a feedback loop about public safety issues between citizens and local government is likely to increase public safety issues. Findings revealed that this is because citizens are not continuously updated about their reports and also about the state of public safety matters. Furthermore, the methods of communication utilised lead to poor communication of public safety issues. The study concludes that the introduction of an Information and Communication Technology enabled feedback loop between citizens and local government can help in reducing public safety issues and make public safety officials proactive rather than reactive.
- Full Text:
- Date Issued: 2016
A model to enhance the perceived trustworthiness of Eastern Cape essential oil producers selling through electronic marketplaces
- Authors: Gcora, Nozibele
- Date: 2016
- Subjects: Electronic commerce -- Security measures -- South Africa -- Eastern Cape Essences and essential oils -- South Africa -- Eastern Cape Essences and essential oils -- Marketing , Internet marketing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2194 , vital:27672
- Description: Eastern Cape Province farmers in the natural essential oils industry are yet to fully realise the use of electronic commerce (e-commerce) platforms, such as electronic marketplaces (e-marketplaces) for business purposes. This is due to the issues that include lack of awareness, poor product quality, untrusted payment gateways and unsuccessful delivery that are associated with e-marketplaces. As a result, farmers do not trust e-marketplaces and therefore hesitate to engage in e-marketplaces for business purposes. This is further complicated by natural essential oils buyers‟ tendency of preferring face-to-face interaction with a supplier rather than online interaction as they need quality assurance. As such, this research proposes a model to enhance the perceived trustworthiness of natural essential oil producers in the Eastern Cape Province selling through e-marketplaces. The model constitutes the factors that could be considered in assisting essential oil producers to create a perception of trustworthiness to buyers in e-marketplaces. These factors were evaluated amongst five organisations involved in the production, retail or processing of essential oils using a multiple-case study methodology. The study‟s use of multiple-case study was applied within the interpretivist paradigm and five cases were considered. Interviews, document analysis and observations were used for data collection. Data analysis was done using within-case analysis followed by cross-case analysis to establish factors of trust. The essential oil producers based in the Gauteng, Kwazulu-Natal and Western Cape provinces were cases that had been successfully using e-marketplaces for a notable period of time. Accordingly, factors that contributed to the successful use of e-marketplaces informed the proposed model of this research. The model proposes that perceived trustworthiness of enterprises in e-marketplaces can be achieved through following the uncertainty reduction stages (Entry, Personal and Exit) and applying uncertainty reduction strategies (passive, active and interactive).
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- Date Issued: 2016
A privacy management framework for mobile personal electronic health records in South Africa
- Authors: Els, Floyd Nathaniel
- Date: 2017
- Subjects: Medical records -- Data processing Medical records -- Access control Electronic records -- Security measures
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12733 , vital:39316
- Description: South Africa’s health status is in constant dismay, especially while under the strain of the quadruple burden of disease. The adoption of personal electronic health records (PEHRs) can be seen as a means to improve this status by empowering patients to manage their health and lifestyle better. While from the healthcare provider’s perspective, PEHRs has the ability to reduce medical errors; provide better communication channels and enhance the monitoring of patients. Despite these benefits for both healthcare providers and patients, there are three distinct information security threats relating to PEHRs. These threats refer to the individual, data in transit, and at rest. South Africa is still considered to be inexperienced with PEHRs, and consider it a relatively new concept to the healthcare system. The National e-Health Strategy and Protection of Personal Information Bill were discussed and compared to international standards in order to ascertain South Africa’s current standing on mobile healthcare privacy. However, there are no specific privacy and security controls in place to protect patients that access personal electronic health records through mobile devices. Therefore, the aim of this study is the development of a privacy management framework (PMF) to mitigate these privacy concerns. Following an interpretivistic approach to research, qualitative data was analysed from literature, and the privacy framework evaluated through expert reviews. The proposed PMF consists of 3 tiers, beginning with the top tier. The first tier relates to an organisations interpretation and understanding of data privacy laws and regulations, and in ensuring compliance with these laws. The second tier refers to two support pillars to maintain the first tier. These pillars are based on elements of operational privacy, as well as auditing and reviewing. The third tier serves as the basic foundation upon which the PMF was developed. It is mainly focused with creating privacy awareness amongst healthcare providers and patients by creating: training regimes on security and privacy threats, efficient communication standards, and constant ongoing support from top level management.
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- Date Issued: 2017
A study of job stress, job satisfaction and turnover intentions among employees of the Eastern Cape Provincial Legislature in Bisho
- Authors: Tom, Zoliswa Mavis
- Date: 2015
- Subjects: Job stress Job satisfaction Labor turnover -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/1948 , vital:27587
- Description: According to Greenberg (2011) stress is an inevitable fact of organizational life today, and has an effect on both the employer and employee. The main aim of this study was on finding out the effect of job stress on job satisfaction and employee turnover in the Eastern Cape Provincial Legislature department. This study was conducted employing logical positivism as the philosophical paradigm; and this logical positivism derives from only two sources of knowledge which are logical reasoning and empirical experience. The researcher employed a non-experimental exploratory quantitative approach, employing the questionnaire as a data collection instrument. A sample size of 238 participants was used to collect data. Data analysis was done using the Pearson correlation coefficient and multi regressions. Job stress was found to have substantial influence to increase turnover intentions and to decrease job satisfaction. In addition, job stress and job satisfaction combine to have a collective influence on turnover intentions. The study recommends managers to implement motivational strategies to enhance job satisfaction and retain employees as long as possible.
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- Date Issued: 2015
A trust based model for enhanced adoption of diabetes self-management mobile applications
- Authors: Mainoti, Ganizani Fidelis
- Date: 2018
- Subjects: Medical records -- Data processing Medical records -- Management Mobile communication systems
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/11041 , vital:37011
- Description: Information technology (IT) trust is an important concept as people today rely more on IT to perform their tasks than before. Extensive research in Information Systems (IS) has explored trust and how it affects clients’ selection of different IT artefacts. Literature found trust to be a key determinant of technology use and an accelerator of understanding user perceptions regarding technology. Users’ perception of a technology’s characteristics influences their initial decision to adopt it; they are less likely to try the technology once they perceive significant risk linked to the technology exploration. The study focused on trust in relation to adoption of mobile applications (apps) for self-management of diabetic treatment regimens. The aim was to identify factors that should be incorporated in these apps to positively influence user perception of trustworthiness for enhanced adoption. According to extant literature, there are a myriad of apps which are available and ready for use, but diabetic patients are not maximising these opportunities to actively participate in managing their conditions. This is in spite of the numerous benefits accruable from using these apps to aid treatment regimens away from clinical settings or with minimal involvement of health personnel. This work is a qualitative study that investigated the reasons behind the low levels of trust in mobile applications for self-management of diabetes. The research design involved a survey and the study employed interviews for primary data collection. Twenty participants were engaged in the intervention. Some of these respondents were diabetic patients on treatment and others were health staff specialising in diabetes treatment. The participants were asked to download and try, for one month or more, the Diabetes:M app from Google play store for android devices or from iTunes for IOS devices. Thereafter, interviews were held with the participants to investigate their perceptions of the diabetes management app. Based on the outcome of the investigation, the researcher put forward a model proposing the attributes of trustworthiness of diabetes self-management mobile apps for enhanced adoption. Research findings showed that the apps for diabetes self-management should be usable, possess sufficient functionalities, give accurate information for decision-making, be reliable, and secure in order to enhance the trust of diabetic patients.
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- Date Issued: 2018
An assessment of IDP implementation and sustainable development : the case of the housing sector in Mangaung Metropolitan Municipality
- Authors: Mwatenga, John
- Date: 2018
- Subjects: City planning Sustainable development Housing
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13447 , vital:39667
- Description: This research study assessed the implementation of the Integrated Development Plan and sustainable development in Mangaung Metropolitan Municipality. The study intended to achieve the following objectives: i) to identify factors affecting the provision of dwelling units in the Mangaung Metropolitan Municipality and their effect on sustainable development in the Mangaung Metropolitan Municipality; to assess the perceptions of the municipality and the community on the role of the IDP as a tool for development; iii) to suggest strategies that can be adopted to improve IDP implementation for sustainable development in the area. The literature reviewed in the study was drawn from several researchers. The sustainable development theory, the incremental planning model and the rational planning model underpinned the study. Although three theories were used, the sustainable development theory was the major theory adopted in this study. The mixed research methods are used to collect the primary data for this study. The use of both quantitative and qualitative methods is deemed most appropriate for this research study, as most researchers regard them as best methods in answering the research questions. The use of mixed methods has the assumption that both approaches can complement each other and help in avoiding unnecessary shortcomings. Since the study collected both quantitative and qualitative data, an interview guide and questionnaires were used. Interviews were conducted with three (3) municipal officials as well as (2) councillors from Mangaung metropolitan municipality (MMM), whereas questionnaires were distributed to (90) community members. The analysis of the study made the following conclusions about the IDP implementation and sustainable development in Mangaung metropolitan municipality. Firstly, there is satisfactory majority understanding among the participants regarding Integrated Development Plan and its related processes. The respondents have a common view that the IDP is a key tool that buoys development and that continued implementation challenges halt every form of development within the municipal area. Secondly, there is implementation of the IDP in Mangaung metropolitan municipality (MMM); nevertheless, the extent of implementation has not had the anticipated effect on the general populace in communities, given the ineffectiveness and inefficiencies in resource utilisation. Thirdly, it was also discovered that the municipality currently has serious housing backlogs that have brought auxiliary challenges thus impeding developmental efforts of MMM. Fourthly, the study also concluded that the causes of housing backlogs are: apartheid legacy, influx of foreign nationals, lack of oversight monitoring, heightened poverty, corruption, poor governance, insufficient budget, ineffective IDP implementation, urbanisation, natural population; unemployment and lack of capacity and skills can be regarded as the major contributors to housing shortages currently plaguing MMM. Thus the study recommended that an oversight, monitoring and evaluation policy, good governance, public participation, utilisation of PPPs and implementation of environmental management policy will go a long way in enhancing IDP implementation towards attaining sustainable development in the Mangaung metropolitan municipality.
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- Date Issued: 2018
Artisanal mining and its contribution to sustainable rural livelihoods : a case of Esigodini area, Umzingwane rural district, Matabeleland South Province of Zimbabwe
- Authors: Nkala, Khayelihle
- Date: 2018
- Subjects: Mineral industries Rural poor Sustainable development
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15551 , vital:40458
- Description: This study examined the contribution of artisanal mining to the livelihoods of rural communities. Artisanal mining has over the past decade been taken up by rural communities as an alternative of sustaining their livelihoods due to the collapse of agriculture due to the successive droughts, economic meltdown and the general failure of the fast track land reform program. Hence this study sought to fill this knowledge gap using Esigodini as a case. The study made use of focus group discussions, interviews and documents review to gather information on how artisanal mining activities have contributed to the livelihoods of rural communities. Although artisanal mining has its negative impacts to the environment it does contribute to the livelihoods of communities, as the findings of the study reveal that the Esigodini community has benefited from improved socio-economic activities as a result of the practice.
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- Date Issued: 2018
Community engagement principles for implementation of information technology for development by higher education institutions in South Africa
- Authors: Nkombachoto, Jacquiline
- Date: 2017
- Subjects: Information technology Telecommunication Community development
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13171 , vital:39471
- Description: Community engagement in South Africa is now recognised as an integral part of Higher Education Institutions’ (HEIs) educational system. The South African Council on Higher Education requires HEIs to become equitable institutions of higher learning, whereby the activities of the HEI are mutually beneficial for both learners and their communities. This entails that, community engagement activities undertaken by HEIs should be reciprocal in nature. The HEIs should help solve issues affecting their communities, whilst also gaining knowledge through experiential learning. One such way is through undertaking Information and Communication Technology for Development (ICT4D) projects in communities outside the physical boundaries of the HEI. Over the years, HEIs in South Africa have been involved in undertaking ICT4D projects aimed at benefiting their communities. This is because ICTs have the potential to improve and contribute to the development of individuals, businesses, and communities in various ways, be it socially or economically. However, the ICT4D projects have failed or partially succeeded to attain their goals. This study, thus proposes a model for HEI researchers for the successful implementation of ICT4D projects through application of community engagement principles. The proposed model was formulated using the case study approach. Four cases of ICT4D projects were used as sample to help identify factors required for the successful implementation of ICT4D projects by HEIs. Data was collected using semi structured interviews, observations and literature. The data was then analysed using cross case analysis in the form of themes. The findings were that operational community engagement policies, understanding user needs, creation of long term partnerships, synchronisation of timelines and monitoring and evaluation are vital for the successful implementation of ICT4D projects by HEI researchers in the communities.
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- Date Issued: 2017
Critical success factors for the implementation of an electronic health record system in the public health care sector of South Africa
- Authors: Katurura, Munyaradzi Caurage
- Date: 2017
- Subjects: Medical records -- South Africa -- Data processing Public health -- South Africa Medical records -- Access control -- South Africa.
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/13182 , vital:39472
- Description: South Africa intends to implement a National Health Insurance for its citizens, however, for this to be possible there is a need for registering and tracking all the patients who visit health care institutions. The use of EHRs was identified as the most suitable towards accomplishing the above-mentioned tasks. This study investigated other African countries’ EHR implementation efforts in order to identify the critical success factors for the implementation of EHR in South Africa’s public health system. The study conducted a structured literature review of articles written about EHR implementation in African countries and found that issues such as the high costs of implementation; resistance by health workers; a lack of suitable infrastructure; a lack of skills; political influence and poor government commitment were some of the challenges to the implementation of EHRs in African countries. The study then identified 6 critical factors that could address these challenges and ensure that EHR implementation is successful. Identified factors included Incentivising the health informatics career field to attract and retain ICT professionals; Encouraging participation of all stakeholders in the development process of EHR systems; Investigating and investing in alternative infrastructural facilities; Allocating separate budgets for E-health projects; Developing context relevant E-health implementation strategies and frameworks; and finally, Develop and implement Legislation specific to EHR implementation and continued use. Recommendations were also made on each factor regarding how it could be accomplished.
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- Date Issued: 2017
Determinants of household debt in South Africa
- Authors: Zimucha, Tinashe M
- Date: 2017
- Subjects: Consumer credit -- South Africa Finance, Personal -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/7967 , vital:31325
- Description: Significant changes have occurred in South Africa during the past decades in household saving and borrowing behaviour. The rapid increase in South Africa’s household debt over the last twenty years has been an international phenomenon. In most countries, household debt increased from the 1990s until the crisis of 2007–2008 before stabilising due to a recession and deleveraging. The study used an ARDL model to investigate the determinants of household debt in South Africa. Pairwise regression is used to select the most relevant variables affecting household regression in the country. The results of the study showed that consumer confidence, the bond market index and the vulnerability index have a positive effect on household debt. As consumers' faith in the performance of the economy increases, household debt also increases as expected, reflecting consumers' belief in increased future wealth. The positive influence of the vulnerability index suggests that households tend to resort to borrowing to smooth consumption when incomes and other related factors decline. It is recommended that national policy should tighten regulations around access to unsecured credit to minimise the stress on already vulnerable households.
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- Date Issued: 2017
Determinants of rail passenger transport usage : a case of Buffalo City Municipality
- Authors: Ntlatywa, Kholosa
- Date: 2017
- Subjects: Railroads -- South Africa -- Statistical services Transportation -- South Africa -- Eastern Cape Railroads -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8780 , vital:33580
- Description: The transport sector is an important contributor to South Africa’s economy. This sector have positive effects on South African citizens and the nation as a whole through mobility and accessibility. Rail transport is a suitable mode of transport for both long distance travel and short distances. This study investigated the determinants of rail passengers transport usage. The main objective of the study were to investigate the factors that influence the rail transport usage among passengers in Buffalo City Municipality. The second objective was to determine the incidence of rail transport usage among passengers in Buffalo City Municipality. Descriptive analysis in the form of Pearson-chi square and inferential analysis using Probit regression were used for data analysis in this study. The study used closed-ended questionnaires and the questionnaires were distributed to 100 people. The results of the study revealed that level of income, occupation, level of education, safety, and affordability are the common factors that influence the usage of trains for transport. The frequency of usage based on income was about 44 percent, with about 55 percent of people indicating they make use of trains because they find it a safe mode transport. The income level, safety, occupation and affordability were statistically insignificant. The level of education had a high frequency at 74 percent and it was statistically signifacant.004. The second part of the study assessed the incidence of train usage and results revealed that most of people (about 74 percent) travel by train daily.
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- Date Issued: 2017
Exploring the role of education, income and standard of living in determining food security amongst Mhlontlo Local Municipality citizens in the Eastern Cape
- Authors: Halam, Khanyiswa
- Date: 2017
- Subjects: Income distribution -- South Africa -- Eastern Cape Social security -- South Africa -- Eastern Cape Income -- South Africa -- Econometric models
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/4802 , vital:28521
- Description: The aim of this study was to explore the relationship that exists between education, income, standard of living and food security amongst Mhlontlo local municipality citizens. For this purpose, data was collected from citizens of the Mhlontlo municipality in the Eastern Cape. A sample of 101municipality citizens was drawn from the population. Results of the study indicated that the study variables are significantly negatively correlated with one another. The findings of this study are helpful in providing support to policy makers and social security agencies to have a better understanding of food security and indicate one important avenue to reduce food insecurity in Mhlontlo municipality and the Eastern Cape at large.
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- Date Issued: 2017
Financial liberalization and financial instability in the selected SADC member countries
- Authors: Cele, Nolungelo Mercy
- Date: 2018
- Subjects: Finance Financial crises Finance -- Developing countries
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8978 , vital:34179
- Description: The study examined the impact of financial liberalization on financial instability in selected SADC member countries namely South Africa, Tanzania, Madagascar and Botswana for the period 1970-2012. The Panel data methodology was adopted to establish the relationship between the two variables. Impaired loans were used to capture financial instability and financial reforms to capture the level of financial liberalization. Credit to the private sector, government expenditure, GDP and inflation were utilised as control variables The empirical findings reveal that financial liberalization leads to financial instability. The financial reforms were found to be positively related with the impaired loans ratio in almost all the specifications. It was also found that financial instability intensifies when the global financial crisis is taken into consideration. This suggests that financial liberalization can therefore be another source of financial instability in the SADC countries. The empirical results imply that policy makers should focus on reforms that give due share to the regulations rather than just simply liberalizing the financial sector.
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- Date Issued: 2018
Impact of business confidence on private investments in South Africa
- Authors: Madzivire, Venna Wadzanayi
- Date: 2017
- Subjects: Success in business Confidence Investments
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/8910 , vital:33955
- Description: A wide range of theoretical and empirical studies have been carried out on various determinants of private investments in different economies. This dissertation specifically focuses on the impact business confidence on private investments with regards to the South African economy for the period between 1990 and 2014. The private investment sector in South Africa has, to a greater extent contributed to the overall GDP of the economy. Even though business confidence has a considerable impact on private investments, this study also took into consideration other variables that affect the private investment sector such as interest rates, exchange range and GDP To determine short-run and long-run relationships of business confidence on private Investments in South Africa, a vector error correction model was employed. In order to avoid spurious regression, the ADF test and the PP test were used to test for stationarity. Results of the study indicate that private investments are subject to permanent changes because of changes in business confidence. In addition to that, not all variables have a long-term relationship with private investments but business confidence has a significant long run relationship with private investment. After conducting an econometric analysis, results revealed that Business Confidence and Gross Domestic Product have a positive impact on private investments. On the other hand, interest rates and exchange rates have a negative impact on private investments in South Africa. Various policy recommendations were established on both Private Investments and Business Confidence.
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- Date Issued: 2017
Job satisfaction, organisational justice in determining employee turnover among administrative staff at a university in South Africa
- Authors: Landu, Mzimkulu Christopher
- Date: 2017
- Subjects: Job satisfaction -- South Africa -- Eastern Cape Labor turnover -- South Africa -- Eastern Cape Universities and colleges -- South Africa -- Eastern Cape -- Employees
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/4784 , vital:28520
- Description: The aim of this study explore the role of job satisfaction , organizational justice in determining employee turnover among administrative staff at Walter Sisulu University at Ibika campus in Butterworth , in the Eastern Cape Province. A sample of 70 administrative staff was drawn for the population of 170. Results of the study indicated that the study variables are significantly and positively correlated with one another. Job satisfaction was found to be significantly and positively correlated with employee turnover. Organizational justice was also found to be significantly positively correlated with employee turnover. Likewise, a positive and significant relationship between job satisfaction and organizational justice was found. The findings of this study will assist Ibika campus management in reducing employee turnover and increase the retention of administrative staff at Ibika campus and the entire Walter Sisulu administrative staff at large.
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- Date Issued: 2017
Livelihood strategies determinants and ranking across times : evidence from Eastern Cape
- Authors: Sikhunyana, Zintle
- Date: 2018
- Subjects: Households Rural development
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15079 , vital:40161
- Description: The existing literature has acknowledged that analysis of livelihood strategies is more important for rural development policy and also that livelihood strategies are at the centre of development. Persistent challenges of poverty, unemployment and inequality have called for a need to understand livelihood patterns of poor households as to effectively address these socio-economic issues in rural areas. The study aimed to identify determinants of livelihood strategies and to identify livelihood strategies that are superior to others in the rural Eastern Cape province of South Africa for the years 2002-2014. The study used multinomial logistic regression to identify the determinants of livelihood strategies. The findings showed that: age of household head, gender of household head, dwelling type, household size, number of economically active members, size of land that the household uses, and access to electricity statistically determine livelihood strategies of the poor in rural Eastern Cape. With regards to ranking, the study used dominance tests such as the Kruskal-Wallis test and also used one way between groups ANOVA with the post hoc test for additional information. The results from the Kruskal-Wallis test showed that remittances are superior livelihood strategies, and the results from one-way between groups ANOVA with post hoc showed that sales of farm products and services dominate other strategies. Restrictions on land conservation, and promotion of sustainable development have constrained rural households from freely using land in pursuit of their goals. The government needs to reconcile the policy amendments for land use. Furthermore, social grants alone are not sufficient to meet the needs of the poor; there should be alternative strategies on how to take the poor out of poverty.
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- Date Issued: 2018
Occupational stress and intrinsic motivation as determinants of job engagement in the South African Police Service in Greater Kokstad Municipality
- Authors: Jojo, Avela
- Date: 2016
- Subjects: Police -- Job stress -- South Africa Employee motivation -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/1995 , vital:27592
- Description: Occupational stress, intrinsic motivation and job engagement are areas of importance for today’s management. The main objective of this study was to explore the combined effect of occupational stress and intrinsic motivation in determining job engagement in the South African Police Service. Moreover, the study investigated the relationship between occupational stress, intrinsic motivation and job engagement. The study also sought to enquire into the effects rank and gender has on the study variables. A quantitative approach was adopted. A structured self – administered questionnaire comprising of four sections: biographical information, police stress questionnaire, intrinsic motivation inventory and job engagement scale was used to collect data. Statistical Package for the Social Sciences (SPSS) was used to analyse data, and both descriptive and inferential statistics were utilized. The results revealed a negative relationship between occupational stress and job engagement. A positive relationship between intrinsic motivation and job engagement was also found. There was no combined effect of occupational stress and intrinsic motivation on job engagement. Lastly, no significant differences in the way police experience stress were found among rank and gender. The researcher concluded that even when police officers are under great amounts of stress they are still engaged in their jobs. Where levels of intrinsic motivation were high for the police officers, so were the levels of job engagement. Demographic variables did not yield any significant relationships to the study variables. These findings are of significance in creating a police force which is productive and meets the goals and objectives of the South African Police Service.
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- Date Issued: 2016
Perceptions and experiences of small and medium enterprise owners towards the implementation of broad-based-black-economic-empowerment
- Authors: Pike, Angela Patricia
- Date: 2017
- Subjects: Business enterprises, Black -- South Africa Employee empowerment -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/15705 , vital:40510
- Description: The South African economy has been faced with numerous challenges within the twenty-first century such as poverty, unemployment and crime. Broad-Based-Black- Economic-Empowerment (BBBEE) has become an emerging obstacle for not only Small and Medium Enterprises (SMEs) in South Africa(SA), but it is currently one of the principle issues on the South African government’s agenda. It has been identified that the core issue surrounding BBBEE SMEs is being BBBEE compliant. Therefore, this qualitative research study investigated the perceptions and experiences of SME owners towards the implementation of BBBEE. This investigation was executed within the East London area in which a total of 22 semi-structured interviews were conducted. The results illustrated that although BBBEE was not favoured amongst SMEs in East London, they were still implementing BBBEE into their businesses in order to gain tender work and enjoy financial improvement. Becoming BBBEE compliant presented certain administrative challenges such as the large amount of documentation, the timely process of becoming BBBEE compliant and the cost of BBBEE compliance. However, although challenges existed, SMEs had implemented strategies in order to overcome such challenges and were seeking guidance from BBBEE agencies. The final outlook of BBBEE was that it be restructured in such a manner that it included all races of SA in order to contribute towards social justice and equality. This study, therefore, had a considerable contribution on a methodological, theoretical and practical level. Furthermore, the implications of the study were explored.
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- Date Issued: 2017
Personality and self-esteem as predictors of employability among final year students at a previously disadvantaged South African University
- Authors: Muzerengwa, Cedric
- Date: 2017
- Subjects: Unemployment -- Psychological aspects Personality and occupation Self-esteem in young adults
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/4594 , vital:28464
- Description: Orientation: The high unemployment level in South Africa has caused even graduates to be unemployed and yet they hold university degrees. This has increased pressure on the job seeking students to develop factors that influence employability, hence the study seeks to identify whether personality and self-esteem act as predictors of employability among final year university students. Research purpose: The objectives of this investigation were to examine whether personality, as is typically found in personality type research tool such as the, (Myers Briggs personality indicator) and self-esteem positively predict employability among final year university students. Secondly, to determine the personality types that significantly predict employability among final year university students. The last objective was to determine whether self-esteem significantly predicts employability among final year university students. Motivation for the study: This investigation is particularly important because it looks at the non-academic attributes that make job-seeking students able to attain a job and also sustain that job. The 21st century workplace is ever changing, and students are required to build proactive personalities that help them increase their employability level and stand a higher chance of getting employed. Research design, approach and method: A quantitative survey research design was used and a questionnaire was self-administered to a stratified simple random sample consisting of 238 Management and Commerce final year students at the university of Fort Hare. The study used quantitative approach and a positivism paradigm. To measure personality, TIPI scale was used and had 10 items. Employability was measured using the student self-perceived employability scale and self-esteem was measured using the Rosenberg self-esteem scale. Main findings: The results of this study showed a similarity with others obtained in prior studies. The results drawn from the statistical analysis of this study showed that there is a significant relationship between personality types such as perceiving, extraversion and feeling with employability among final year management and commerce students at the university of Fort Hare. However, the results showed that there is no positive relationship that exists between self-esteem and employability among final year job-seeking students. Practical implications: The research findings provided evidence that personality had a positive relationship with employability in an academic context. This makes it clear that student career exploration process can only be successful when special attention is given to developing individual’s human capital skills and proactive personalities. Institutions of higher learning should take advantage of some career experts in their countries and in their universities to provide students with employability lessons and guidelines. Contribution: The most important contribution of this study is that it helps to extend knowledge and understanding on the issues concerning the relationship between personality, self-esteem and employability in an academic setting. The research magnified the frame of information in the area personality in relation to employability in academic contexts. It makes available more literature that looks into these two variables (personality and self-esteem) in an African context.
- Full Text:
- Date Issued: 2017
Psychological capital as a moderator of the relationship between workplace conflict and organisational citizenship behaviour among administrative staff at the University of Fort Hare
- Authors: Motema, Boiketlo
- Date: 2020
- Subjects: Organizational behavior Employees -- Attitudes Organizational effectiveness
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/18565 , vital:42609
- Description: This study investigated psychological capital (PsyCap) as a mediator of the relationship between workplace conflict (WC) and organisational citizenship behaviour (OCB). The study was based on equity theory as well as the social exchange theory. The sample encompassed of 151 administrative staff members from the University of Fort Hare (Alice, Bhisho and East London campuses) in the Eastern Cape Province. Argentero, Cortese, and Ferretti (2008) organisational citizenship behaviour questionnaire was employed to assess OCB; the Interpersonal Conflict at Work Scale (ICAWS) was employed to assess workplace conflict; and Luthans, Avolio, Avey, and Norman’s (2007) psychological capital questionnaire by McGee (2011) was employed to assess psychological capital. In terms of data analysis, a descriptive analysis, correlational analysis together with simple linear regression analysis and multiple linear regression models were applied using the Statistical Package for Social Sciences (SPSS) version 25. The findings indicated a negative relationship between workplace conflict and organisational citizenship behaviour. Thus, for the purpose of enhancing extra-role behaviours amongst staff members, the management of the institution needs to ensure equitable compensation, rewards, and benefits amongst workers. This is vital because should the employees perceive that inequity exists, they will fight for fairness and justice, and if they are not heard, it will result in workplace conflict.
- Full Text:
- Date Issued: 2020