Tourist activity preferences and market segmentation an exploratory South African study
- Authors: Nomvete, Luvuyo
- Date: 2017
- Subjects: Place marketing -- South Africa Tourism -- Social aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20255 , vital:29164
- Description: Successful destination marketing often begins with the development and implementation of a well-designed strategic marketing plan that promotes a targeted, cooperative and strategic approach to destination marketing. Consequently, astute destination marketers should seek to understand the needs, motives and preferences of carefully selected visitor segments, so that tourism organisations, agents and operators can identify market segments, choose target markets and position brands for marketing strategies and selling activities (Cox and Wray, 2011). This quest to understand consumer decision-making presents one of the most important challenges to success in tourism marketing. A large amount of research has been made in what Van Raaij and Crotts (1994) describe as the “economic psychology” in travel and tourism (see Hu, 1996). This study focuses on psychological and cultural influences on consumer preferences for popular tourist activities. The results of the study are important for the tourism industry as they directly affect marketing strategy. A number of authors have elaborated on the central role played by local and regional destination marketing organisations (DMOs) in helping to strengthen economic linkages in the tourism industry, to enhance collaboration, and to facilitate strategic marketing initiatives (e.g. Soteriades, 2012; Bowes in Goodall & Ashworth, 2013). One such organisation is the Eastern Cape Parks and Tourism Agency (ECPTA) based in East London, South Africa. Established in 2010 by the provincial government, the agency actively pursues “equitable low-carbon economic growth through innovation and collaboration” in both the conservation and tourism industries (ECPTA, 2015). The Eastern Cape has been dubbed the “Adventure Province” and boasts “a rich history, moderate climate, a wealth of natural resources” – an enviable combination of advantages that are leveraged in attracting visitors to the region (EC DEDEA, 2015). Among various marketing initiatives pursuant of its mandate, the ECPTA has established an online portal at www.visiteasterncape.co.za that potentially serves as an important information resource for visitors. The portal conveniently lists eight categories of tourist activities, each category linking the visitor to lists of specific offerings provided at local level in various parts of the province. A practical question that arises is the focus of the current research: Which market segments are most attracted to these offerings? The insights gleaned from the present study can thus contribute to ongoing research on approaches to improving the effectiveness of destination marketing aimed at holiday makers around the world. Previous research into the economic psychology of travel and tourism includes that of Van Raaij and Crotts (1995) whose seminal paper provides a theoretical background and delineates specific applications of the concept in the tourism industry. The framework for information processing they provide is reflected in Goodall’s outline of the tourist’s annual holiday search process (in Goodall & Ashworth, 2013). Following this thread, Mansfeld (1992) discusses the role and complex nature of motivation in travel behaviour, specifically in the stages of assessment and the elimination of destination alternatives. Gnoth’s (1997) theoretical study clarifies the relationship between tourists’ motivations and the formation of expectations, based on a discussion of the notions of drive reduction, attitudes and values. Goossens (2000) provides a conceptual model on the factors that influence the pleasure travel choice process, showing how the consumer’s disposition and marketing stimuli combine to create involvement in the information processing, which leads to hedonistic responses and motivation to travel. Various models have been developed and used to examine tourist decision making, including Mansfeld’s (1996) “value stretch” model, the LOGIT model used by Costa and Manente (1996) to evaluate the main characteristics of visitors, Tsaur and Tzeng’s (1996) multi-attribute decision making model used to analyse perceptions of service quality at hotels, the LOCAT model by Moutinho and Curry (1994) used in site location analysis and selection, and the MNL model used by Winzar et al. (1993) in analysing perceptions of transport mode attributes. Efforts to further enrich marketers’ understanding of tourist behaviour include new market segmentation methodologies developed to accurately predict tourist activity choices. Johar and Sirgy (1996) for example, introduce a technique called segment congruence analysis to help travel and tourism marketers determine the actionability of potential or viable market segments. Mazanec (1992) introduces a neural network model to classify tourists and argues that this method surpasses discriminant analysis in determining a subject’s correct segment affiliation. The present study is an effort to explore further the notion of tourist market segmentation by observing how psychographic and demographic variables work together to influence tourist activity and destination preferences.
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- Date Issued: 2017
Revitalisation of the informal township economy in Mdantsane
- Authors: Dyantyi, Unathi Sisikelelwe
- Date: 2017
- Subjects: Informal sector (Economics) -- South Africa -- Mdantsane Economic development -- South Africa -- Mdantsane
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15611 , vital:28276
- Description: The main focus of this study was to perform an assessment of viable and sustainable means of creating a vibrant and sustainable economy in the Mdantsane Township. In order to perform the assessment objectives were formulated which aimed at assessing whether the informal small business sector of Mdantsane was generating wealth and livelihoods for the people running them. The study also looked at whether the informal business sector is a preferred option by most South Africans or people in the townships would rather seek employment. A number of data collection methods were used in completing this study such as literature reviews and a semi-structured questionnaire. The study revealed that Local Economic development can be implemented in the townships in order to assist in stimulating a vibrant local township economy. The study also revealed that the central focus of Local Economic Development is to support the development, growth and retention of private or co-operative enterprises. The survey conducted in the study further revealed that most businesses in the township are driven by necessity in order for them to start their businesses mainly due to unemployment. These businesses all agreed on the significant role that Local Economic Development can play in assisting township entrepreneurs and communities to grow and prosper.
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- Date Issued: 2017
Investigating sustainable supply chain practices within the luxury brand market
- Authors: Colesky, Yolanda
- Date: 2017
- Subjects: Business logistics -- Management Retail trade -- Management , Fashion merchandising Physical distribution of goods -- Management Clothing trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14917 , vital:27902
- Description: Luxury fashion brands seem to contradict sustainability. The values of sustainability are commonly associated with terms such as sharing, collaboration, austerity, and collective thinking. Luxury, however, is associated with excess, self-indulgence, delight and decadence (Kapferer & Bastien, 2012:360). Further paradoxes exist where the apparel of the luxury consumer is often manufactured by labourers in low wage-paying producing countries. High wastage is evident in the seasonality of the fashion industry. However, work opportunities are created by the fickleness of the fashion industry and the constant need to own the most current designs (Black, 2012:8). Owing to the high visibility of luxury fashion and the contractions between one -- on the one hand -- supplying income to families by way of employment and -- on the other hand -- not complying to sustainable international human resource practices, fashion brands are the focus of many non-governmental organisations (NGOs) that use the mass media to expose any social wrongdoing in the industry. Luxury fashion brands are constantly in the spotlight, as highlighted in articles posted by the Clean Clothes campaign, a custodian for employees in the global garment industries; Greenpeace; and People for the Ethical Treatment of Animals (PETA). An example of such practices was when Greenpeace reported in 2009 that shoe brands such as Timberland and Clarks were manufactured from leather sourced from the hides of cattle in illegally deforested areas in Brazil. This provided negative publicity for these luxury shoe brands as well as for the Brazilian government that was financing this project (Vurro, Russo & Perrini, 2009:609). The luxury fashion brand industry, as well as the consumers of luxury fashion labels, are accused -- often only for the sake of sensationalism -- of living in the lap of luxury whilst maintaining a supply chain that is riddled with unsustainable practices. The social structure and hierarchy of patrons within a community have, since the Middle Ages, been signalled by the clothes they wore. Social class was a birthright. Today, sporting luxury brands continues to serve as status symbols, but unlike mediaeval times, it is not limited to people with a high social standing at birth as one can work for status, and purchase the items because one deserves them. (Han, Nunes, & Drèze, 2010:15). In 2009, during the International Herald Tribune (IHT) Suzy Menkes, the fashion editor at The Herald, called for “luxury”’ and “fashion” to be separated. Luxury prides itself in its handcrafted garments manufactured by respected tradesmen in the industry. The outcome is that the manufactured goods are made to last a lifetime (Gibson, 2012:23).
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- Date Issued: 2017
The impact of leadership on talent retention: exploring gender and generational cohort’s psychological contract issues
- Authors: Vasi, Lee-Anne
- Date: 2017
- Subjects: Age and employment -- South Africa , Leadership -- South Africa -- Management Employee retention -- South Africa Organizational commitment -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20066 , vital:29101
- Description: If the early nineties were concerned about a “rapidly changing business environment,” business in the twenty first century should be deeply paranoid about the future of business as we know it (Pieterse et al., 2009, p.1). Both global and national political factors has impacted the economy to epidemic negative heights. For companies to survive, its leadership requires a strand of resilience that sustains operations like never before. This can only be reached through the workforce. The question can thus be asked, how does one optimally use the gifting of each employee to impact the sustained operation of the organisation? The aim of this study is to determine the impact of leadership on talent retention: exploring gender and generational cohort’s psychological contract issues. The target population for the study consisted of 711 (n) employed South African executive MBA professionals within various industry sectors, namely, Management, Finance, Engineering, Information Technology and Accounting sectors, dispersed at various levels within their respective organisations, representing various Provinces, predominantly from the Eastern Cape, Western Cape and Gauteng. 55 percent were male respondents and 45 percent were female respondents. 34% of the respondents’ age group were located in the category Generation-Y (respondents aged 25 – 34 years) and 30% of the respondents’ were located in the category Generation-X (respondents aged 35 – 44 years). The results showed that job insecurity was not statistically significantly related to employee engagement and turnover intention. Leadership empowerment behaviour contributed statistically significantly to employee engagement and low turnover intention. The research populations’ current experience depicts strong opportunities for personal development and work satisfaction, with moderate financial fulfilment. There is furthermore a strong relationship between leadership and retention.
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- Date Issued: 2017
Employee engagement in small medium micro enterprise in the Buffalo City Municipality
- Authors: Mlakalaka, Bulelwa Ndileka
- Date: 2017
- Subjects: Employee empowerment -- South Africa -- Buffalo City Sustainable development -- South Africa -- Buffalo City
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/18959 , vital:28760
- Description: The purpose of the study was to identify the factors that affect the engagement of the employees in Small Medium and Micro Enterprises (SMMEs) in Buffalo City. The quantitative data gathering was conducted in the form of questionnaires accompanied by a covering letter and was distributed amongst the SMMEs in the Buffalo City Area. The companies selected were those that had been operational for longer than four years with an employee complement of more than five. Employee engagement is given different definitions by different authors. The Kenexa Work Trends Report, (2012 cited by Bhuvanaiah and Raya) explain employee engagement as the extent to which employees are motivated to contribute to organisational success and are willingly applying their efforts to accomplish the organisational goals (Bhuvanaiah and Raya 2014:65). Dubrin says that engagement is the employee’s commitment and willingness to stay in the company they work for and to deliver beyond what is expected of them (Dubrin 2013: 205). The variables identified in literature that affect employee engagement are: Nature of continuous learning, Revenue transparency, Employee value proposition, Job satisfaction, Leadership style, Equitable rewards, Supportive colleagues, Supportive working conditions, Compensation and job security and Policies and procedures. The study proved that different variables cannot be looked at in isolation by the SMMEs. This is because the study showed some form of dependency, which was weak, moderate or strong, that existed in these variables. The research proved a weak relationship exists between working conditions and leadership management. A moderate relationship existed between: Continuous learning and Leadership style, Leadership style and Revenue transparency, Working conditions and Continuous improvement, Job security and Leadership style, Leader and Management, Working conditions and Revenue transparency A strong relationship was seen to exist between Continuous learning and Revenue Transparency. A strong relationship also exists between Continuous learning and Management innovation and leadership and revenue transparency. The final recommendations provide the SMMEs in the Buffalo City Municipality with the opportunity to take their businesses from good to great.
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- Date Issued: 2017
The impact of Retail Distribution Review (RDR) on the South African financial planning industry
- Authors: Faul, Charmaine Hester
- Date: 2017
- Subjects: Financial planning industry -- South Africa Financial services industry -- South Africa , Financial services industry -- Law and legislation -- South Africa Corporate governance -- South Africa -- Finance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15193 , vital:28177
- Description: The Retail Distribution Review (RDR) was introduced by the Financial Services Board (FSB) to change the distribution and remuneration practices in the financial services industry in an attempt to ensure that clients receive fair treatment when purchasing financial products. The FSB aims to ensure that clients are sold products which are suitable for their financial needs and objectives; that clients receive appropriate advice which is not biased and not subject to product supplier influence in particular and that there is full transparency in the sales process. The current distribution of financial products and some financial advisor remuneration models are noted as contributing factors to the poor outcomes of current product selling practices. The impact of RDR on the sustainability of the South African financial services industry and advisor force is expected to be substantial, especially in terms of advisor remuneration, the reduction in qualified experienced advisors and a growing advice gap. This study reviewed the research conducted in the UK and Australia where RDR has been implemented and the impact thereof on the financial planning industry in these countries. This study aimed to determine if the South African advisors have started changing their business models to ensure that they are ready for the implementation of RDR and to reduce the impact of RDR on their practices. An environmental scan was conducted in order to identify and understand other factors specific to the South African context which will impact the financial services industry in the future. Research was conducted via online questionnaires as well as personal interviews to determine the perception of clients pertaining to the trustworthiness and professionalism of financial advisors and what they perceive as value in terms of financial planning, their knowledge of RDR and the changing environment. Industry experts were given the opportunity to share their views regarding the impact of RDR on the industry as well as their proposals in terms of the implementation and roll-out of RDR.
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- Date Issued: 2017
Happiness in the private physiotherapy sector of South Africa
- Authors: Elliot, Michael
- Date: 2017
- Subjects: Happiness Well-being , Health behavior -- Economic aspects Economics -- Sociological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15171 , vital:28171
- Description: There is limited research pertaining to assessing the happiness levels of various disciplines within the healthcare industry. Furthermore, happiness and physiotherapy studies are two research areas that are not necessarily associated with one another on a global perspective. Hence, the happiness levels have not been adequately established for private physiotherapists. This treatise is the first attempt to evaluate the happiness levels of private physiotherapists in South Africa. A thorough literature review was conducted to determine the current climate of happiness studies pertaining to the business industry, with focus on private physiotherapy businesses in the healthcare sector. The literature review enabled the development of a hypothesised model, which was tested with quantitative techniques consisting of a questionnaire, data collection and statistical analysis. The research confirmed that influence, social relations, life balance, optimism, work and leisure are all positively associated with the happiness levels of private physiotherapists in South Africa. These variables are recommended as key focus areas for physiotherapy business owners to address, in order to positively affect happiness levels in the workplace and thereby create favourable bottom line results. In accordance with the reviewed literature and the findings of this treatise, by adequately addressing these variables the business owners of physiotherapy practices will generate a workforce that are more productive, demonstrate greater collaboration with colleagues and customers, produce happier customers, are more positively energised and are less absent and more loyal to the business. It is recommended that the proposed model is tested to provide further benefit to the industry by constructing evidence-based retention and recruitment strategies for high performing private physiotherapy staff.
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- Date Issued: 2017
The determinants of tender opportunities in consulting engineering firms in the Eastern Cape
- Authors: Viljoen, Dirk Johannes
- Date: 2017
- Subjects: Tender offers (Securities) -- South Africa -- Eastern Cape Consulting engineers -- South Africa -- Eastern Cape Engineering firms -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14102 , vital:27426
- Description: Management of an engineering consultancy unit in the Eastern Cape Province is concerned about the costs incurred by project managers and specialist engineers pursuing tender opportunities that are not feasible. Annual losses in this unit due to unsuccessful tenders amounts to R2,5 million annually, which equates to about 12% of the revenue generated by the unit. The aim of the research study is to assist the consulting engineering firm by investigating and identifying the key determinants for making the decision of whether to bid on a particular tender opportunity. The study includes an assessment of relevant literature, academia and text to investigate key factors that could influence the decision to bid on tenders from which research questions and appropriate theories were drawn. Based on the research questions and theories that emanated from the literature, the study also includes the assessment of primary data through the administration of a structured questionnaire. The questionnaire is empirically analysed within the positivistic research paradigm through the use of descriptive and inferential statistics. Conclusions are drawn and recommendations are made based on the findings of the administered questionnaire.
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- Date Issued: 2017
A leadership transfer framework to improve the retention rate in the private hotel industry
- Authors: Gregersen, Peter Carl
- Date: 2017
- Subjects: Corporate culture -- South Africa , Employee retention -- South Africa , Hospitality industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/7160 , vital:21284
- Description: The transference of knowledge and the creation of a knowledge vault within operations of the Hospitality sector is the cornerstone to the success of this dynamic contributor to the economy, not only as a skills developer, but also as a collective group of experts that unknowingly build a community of expertise that transfer knowledge amongst themselves within an organisation. Leadership that share knowledge, whether tacit or implied, leads to the development and knowledge growth from members to those who are exposed to the intricacies of decision making and business practices. This leads then to the skills development and retention of the participants who feel nurtured and fulfilled in the employment within the organisation and view themselves as valued members. The finding of this research reveals a correlation between knowledge sharing and the desire for job security that leads to the feeling of being nurtured and finding the employment positive and enjoyable. The transference of knowledge allows the receiver of the knowledge to develop to where the point of the receiver becoming an expert in their chosen field is attained and the collective of the mangers are developed to the level of a community of experts in their various fields. However the academic qualifications of leadership is low, the significance of this highlights the level of networking amongst themselves as paramount to the success of this multi million rand industry.
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- Date Issued: 2017
The determinants of service delivery success in local government: the case of Nelson Mandela Bay Municipality
- Authors: Terblanche, Venessa Hayley
- Date: 2017
- Subjects: Municipal services -- South Africa -- Nelson Mandela Bay Municipality Local government -- South Africa -- Nelson Mandela Bay Municipality , Government productivity -- South Africa -- Nelson Mandela Bay Municipality Performance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20774 , vital:29388
- Description: Section 153 of the Constitution of South Africa (RSA, 1996) states that “a municipality must structure and manage its administration, budgeting and planning process to give priority to the needs of the community and to promote the social and economic development of the community”. Despite this mandate placed on local government, De Wet and Moseki (2015, p. 61) write that insurgent South Africans engage in violent protests against continued “municipal ineffectiveness in service delivery, poor responsiveness to citizens’ grievances, and a conspicuous consumption entailed by a culture of self-enrichment on the part of councillors and staff”. The Department of Corporate Governance and Traditional Affairs (COGTA ) (2014) identify huge service delivery backlogs, poor communication and accountability relationships with communities, corruption and fraud, poor financial management and insufficient municipal capacity as a result of lack of scarce skills as some of the priority areas impacting hardest on the municipality’s ability to function as a well-performing municipality. Mpofu and Hlatywayo (2015) report that poor performance by workers in local government has been established as one of the major issues affecting the efficient provision of municipal services by municipalities. It thus follows that the performance and conduct of municipal employees need to be improved in order to improve the delivery of basic services to the communities they are to serve. Hanyane and Naidoo (2015) hold the view that without proper service delivery, the achievement of good governance and the effective use of public resources will remain elusive. The primary objective of this study was to contribute to improving the levels of service delivery at a selected municipality by identifying which factors the employees of the municipality consider most effective in improving their levels of service delivery within the organisation. A questionnaire was structured and used to conduct a survey with 65 middle-level managers, senior-level supervisors, middle-level supervisors and operational staff.The study concluded that talent management and retention strategies were the only independent variable that proved to have a significant positive relationship with service delivery within the selected municipality.
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- Date Issued: 2017
A customer retention framework for the port of Ngqura container commodity
- Authors: Myoli, Chuma
- Date: 2017
- Subjects: Customer loyalty -- South Africa -- Port Elizabeth , Customer relations -- South Africa -- Port Elizabeth Harbors -- Economic aspects -- South Africa -- Port Elizabeth Shipping -- South Africa -- Port Elizabeth -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14179 , vital:27440
- Description: The maritime sector plays an important role in economies across the globe. Ports in particular are the backbone of the economy of countries endowed with shorelines as they facilitate foreign trade through the importation and exportation of goods to and from their domestic markets. South Africa’s latest addition to its complimentary ports system, the Port of Ngqura, is positioned as a container transshipment hub and a gateway port to Africa with its world-class infrastructure and deep-water container berths at 18 metres, the deepest on the African continent. Ports, whose main mandate is the container commodity, struggle to retain customers as the container industry is a fickle one. As a result, the retention of transshipment container cargo customers remain a challenge for ports. In recent years, ports have to compete more aggressively for their participation in major logistics networks and these days, the ports of the same region are increasingly competing with each other. There are clusters of ports with the same type of supply located within a region competing with other clusters of ports in other regions. The main objective of this study was to propose a customer retention framework for the Port of Ngqura to be used as part of the marketing strategy to possibly retain customers, grow market share and to increase profits. The study focused on the effect of components such as value proposition, customer service quality, customer satisfaction, customer relationship management and customer loyalty on customer retention. After the exercise of testing statistical reliability, the researcher established that the measuring instrument for the component of value proposition was deemed unreliable and therefore, does not necessarily lead to customer retention for the Port of Ngqura. Nunnally (1978) recommends that instruments used in basic research have reliability of 0.70 or higher. The Cronbach Alpha score for the value proposition measuring scale was 0.41, which is below the recommended 0.70. The measuring instruments of the remaining four components of customer service quality, customer satisfaction, customer relationship management and customer loyalty as influencers of customer retention proved to be reliable due to the Cronbach Alpha score being above the recommended 0.70 for all four measuring instruments. In conclusion, this study showed the importance of customer retention and more importantly, how the mentioned reliable four components affect customer retention at the Port of Ngqura. Recommendations were presented by the author on how to integrate the components of customer retention into a retention framework that can contribute to the profitability of the port. The findings of this study led to the recommendation of the need for the Port of Ngqura to firstly, incorporate customer retention into overall marketing strategy and to thus be aggressive as customer relationship building is crucial in retaining customers and growing market share in today’s competitive port environment. Secondly, the port needs to segment its target customers, it is recommended that the target market be well defined, understood and segmented based on industry (shipping line, clearing and forwarding agency, fruit, automotive or wool) and amount of volumes and revenue brought to the Port of Ngqura. Thirdly, leadership involvement as at the strategic level of Transnet Group and Transnet National Ports Authority, executive leaders need to be involved in the implementation of customer retention for marketing of the port as they are the ones that have a high delegation of authority when it comes to decision making. It is also recommended that the measurement of success be clearly defined and linked to the objectives for the implementation of customer retention. The marketers and the Port of Ngqura, using customer relationship strategies, should devise ways of measuring loyalty to the port and the brand, the reputation of the port, service quality and customer satisfaction. Employee training is the most critical recommendation as they must be well trained and equipped to execute their duties, they must be knowledgeable about the maritime industry as well as the business of their customers, fully understand their customers’ needs and have customer empathy. Ports can also improve service quality by focusing on port and terminal efficiency by conducting benchmark studies with high ranked ports like the Port of Singapore as they are known for high levels of efficiency in the market. By improving service quality, the port will improve customer satisfaction and achieve customer loyalty and ultimately, retention.
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- Date Issued: 2017
Growth strategies for black township entrepreneurs
- Authors: Boniwe, Sihlangule
- Date: 2017
- Subjects: Entrepreneurship -- South Africa , Small business -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/14598 , vital:27800
- Description: The situation in South Africa throws up a trickier and more unconventional challenge. The country has symptoms of a spatial realm that is not fully connected with the urban systems (spatially, socially, or structurally) and is certainly disconnected from the rural economy. This is the realm of the country’s townships and informal settlements. Conceptually, they are relics of the country’s special past, but the policies of post-apartheid South Africa have inadvertently kept their contemporary reality alive. In many ways, the townships and especially the informal settlements are similar to the slums in much of the developing world, although never was a slum formed with as much central planning and purpose as were some of the larger South African townships. This paper undertakes to understand the growth strategies of black township entrepreneurs in South Africa. This paper also undertakes to investigate the perceived influence of education, government policies, access to funding, market constraints, crime and social norms on the development or perceived growth strategies for black township entrepreneurs. Propositions are made and tested through conducting interviews with individuals involved with the dynamics presented by this subject on a day to day basis. Evidence collected is interpreted into knowledge and finally recommendations are made.
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- Date Issued: 2017
Critical success factors of effective performance appraisal and the latter's effect on employee engagement
- Authors: Tseana, Tloutsana
- Date: 2017
- Subjects: Employees -- Rating of Employee motivation -- Research , Performance standards Personnel management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21395 , vital:29511
- Description: The objective of this study was to investigate what the critical elements were for an employee performance appraisal system (EPA) to be effective and successful and whether the latter would enhance employee engagement. The study hypothesised that three elements, namely the level of trust in the appraiser, communication by the appraiser and the level of training of the appraiser would be critical to achieve an effective EPA. Effective performance appraisal is known to benefit organisations by helping them measure performance, motivate employees and most commonly help to make HR related administrative decisions, such as promotions and rewards. The study was conducted in a national public entity, which is constituted and mandated in terms of the PPEC Act, No 9 of 1983, to perform cold chain services and also under the APS Act, No.119 of 1990. The organisation studied also delivers inspection and food safety services for perishable products as mandated by the Department of Agriculture, Forestry and Fisheries. The research adopts a survey approach where self-administered questionnaires were used to gather data from the employees to measure their opinions of the measured elements of the employee performance appraisal (EPA). The surveys were issued to a total of 150 employees within the organisation and a total of 82 usable surveys were returned. The findings of the study revealed that the employees were generally satisfied with the level of competency, training of, and trust in, the appraiser, but there was still work to be done in improving the system and making it more successful and rewarding. Communication by the appraiser was found to be not significantly related to the effectiveness of the current performance appraisal system.
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- Date Issued: 2017
The impact of leadership on talent retention: exploring gender and generational cohort’s psychological contract issues
- Authors: Vasi, Lee-Anne
- Date: 2017
- Subjects: Age and employment -- South Africa , Leadership -- South Africa -- Management Employee retention -- South Africa Organizational commitment -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20077 , vital:29096
- Description: If the early nineties were concerned about a “rapidly changing business environment,” business in the twenty first century should be deeply paranoid about the future of business as we know it (Pieterse et al., 2009, p.1). Both global and national political factors has impacted the economy to epidemic negative heights. For companies to survive, its leadership requires a strand of resilience that sustains operations like never before. This can only be reached through the workforce. The question can thus be asked, how does one optimally use the gifting of each employee to impact the sustained operation of the organisation? The aim of this study is to determine the impact of leadership on talent retention: exploring gender and generational cohort’s psychological contract issues. The target population for the study consisted of 711 (n) employed South African executive MBA professionals within various industry sectors, namely, Management, Finance, Engineering, Information Technology and Accounting sectors, dispersed at various levels within their respective organisations, representing various Provinces, predominantly from the Eastern Cape, Western Cape and Gauteng. 55 percent were male respondents and 45 percent were female respondents. 34% of the respondents’ age group were located in the category Generation-Y (respondents aged 25 – 34 years) and 30% of the respondents’ were located in the category Generation-X (respondents aged 35 – 44 years). The results showed that job insecurity was not statistically significantly related to employee engagement and turnover intention. Leadership empowerment behaviour contributed statistically significantly to employee engagement and low turnover intention. The research populations’ current experience depicts strong opportunities for personal development and work satisfaction, with moderate financial fulfilment. There is furthermore a strong relationship between leadership and retention.
- Full Text:
- Date Issued: 2017
Factors that prevent black South Africans from attaining adequate levels of saving
- Authors: Mantashe, Zuko Nathi
- Date: 2017
- Subjects: Saving and investment -- Blacks -- South Africa Finance, Personal -- Blacks -- South Africa , Economic development -- Blacks -- South Africa Economics -- Blacks -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/18551 , vital:28676
- Description: South Africa is trailing behind its BRICS counterparts in terms of Gross national Savings rates. South Africa stands at around 16% of gross domestic product, fellow BRICS members China and Russia are standing at approximately 52% and 22% respectively. South Africa saw a decline from approximately 30% GDP to savings ratio before 1994 to the current level of approximately 16%. The trend has been very similar in comparison with India. The other similarity between these BRICS countries is that they all have seen very rapid growth. All economic indicators have indicated that the economies of the BRICS nations are very strong and have been performing at a superior level to South Africa. South Africa compares even worse with regards to household savings versus its BRICS counterparts. Various arguments and explanations as to why this is so come up on a number of social, government and corporate platforms. The “aspirational” culture is widely blamed for the poor showing of South African households when it comes to savings. The South African financial sector is very sophisticated and is widely blamed for the encouraging consumption and even worse credit consumption. An analysis done by Ecnometrics found that amongst the significant determinants of household saving rates are: uncertainty (inflation), income level, public sector savings, development’s in the global economy and government economic policy. The study revealed that the above factors were very influential in the rapid economic growth and increased per capita net worth seen of the most BRICS countries. The correlation between saving/investment and consumption/irresponsible consumer behavior is indicated to be a very strong one and takes a very longtime to evolve. This requires outrooting certain societal norms, attitudes and culture and replacing it with a brand new behavior, beliefs and aspirations. Role players that emerge as strong drivers in this phenomena is the societal culture however the other role player who prove to be prominent are the policy makers. In most cases the economic and gross national saving rates coincided with major economic policy reforms in the countries that have performed well.
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- Date Issued: 2017
Internal service quality impacts on customer satisfaction in the Department of Roads and Public Works Sarah Baartman Region
- Authors: Mooi, Mzingisi
- Date: 2017
- Subjects: Consumer satisfaction -- South Africa -- Eastern Cape , Customer services -- South Africa -- Eastern Cape -- Quality control Total quality management -- Government Civil service -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/19146 , vital:28777
- Description: The main objective of this study is to determine the impacts of internal service quality on customer satisfaction with specific reference to Department of Roads and Public Works Sarah Baartman Region (DRPW-SBR). The provision of high quality internal services to customers through policies and systems that support service delivery has a huge impact on customer satisfaction. Public organisations are generally criticised for service delivery inefficiencies and poor quality services; the DRPW-SBR is not an exception from such criticism. A study of this nature can be considered as a valuable undertaking that provides valuable insight as to the important internal service quality factors hindering DRPW-SBR from delivering services and satisfying customers. The study was specifically looking at investigating internal service quality dimensions as measured by the way of professionalism, responsiveness, tangibility, flexibility and reliability, play in the achievement of perceived customer satisfaction within DRPW-SBR. The research was set up in such a way that internal customers who were employees of DRPW-SBR and external customers who were employees of other departments served by DRPW-SBR, constituted the sample participants. The methodology considered most suitable was a quantitative research whereby questionnaires were utilised to collect primary data. The questionnaires were based on a five-point Likert scale measuring instruments that ranged from (1) strongly disagree to (5) strongly agree. Questionnaires were distributed to those respondents selected of whom 101 respondents participated; the results were calculated using a STATISTICA program. The key findings indicated that internal service quality played a vital role in achieving perceived customer satisfaction. Important internal service dimensions that were found to be significant in increasing perceived customer satisfaction within DRPW -SBR were reliability, flexibility and professionalism. Responsiveness and tangibility were found not to exert positive influence on perceived customer satisfaction within DRPW-SBR.
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- Date Issued: 2017
Investigating the benefits of establishing a wool scouring plant in Lesotho
- Authors: Setipa, Tsepang Benjamine
- Date: 2017
- Subjects: Wool industry -- Lesotho Sheep industry -- Lesotho , Economic development -- Lesotho Lesotho -- Economic conditions -- 21st century
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/20428 , vital:29286
- Description: Lesotho’s current production of raw wool is sold to global markets through South African wool merchants. Lesotho does not have any wool processing facilities and as such, the wool from Lesotho gets processed in South Africa or sold to international markets like China where it is processed. Since 2012, the government of Lesotho has publicly showed interest in developing a wool scouring plant that would process locally produced wool instead of selling it in its raw unprocessed form to international markets. The understanding by the Lesotho government was underpinned by perceived economic benefits that could be realised by the country and the wool industry of Lesotho, if the wool scouring plant was developed. The wool industry is important to the economy of Lesotho and as such, wool production in Lesotho contributes to the living standards in the rural areas as their lives are highly depended on the production of wool. A vibrant wool industry in Lesotho therefore has the potential to contribute to the growth of the economy, the manufacturing sector, employment at both the herder and the manufacturing levels, and the export sector. Wool scouring or wool washing is the early stage processing of greasy wool. The purpose of wool scouring is to extract grease, dirt, unpleasant smell and other foreign matter from the greasy wool. Raw wool fibers contain fat, suint (sheep sweat salts), plant material and minerals. It is therefore necessary to remove these from wool by scouring with a combination of detergents, wetting agents and emulsifiers before further processing. Wool can lose up to 30% of its original weight during this process. The Lesotho government feels that there is a need to develop a wool scouring plant in Lesotho because Lesotho does not benefit from the South African wool scouring processes and anything that happens post that process. Given that no viability studies had been conducted in Lesotho to motivate the government’s interest in developing a wool scouring plant, this study was conducted with the aim to investigate the benefits of developing a wool scouring plant in Lesotho. The research design employed in this study was a mixed method, which is a combination of positivism (quantitative) and interpretivism (qualitative) data collection and analysis in parallel form. In terms of the qualitative component of the study, structured interviews were conducted, governed by in-depth interview guidelines developed by the researcher. A questionnaire was used for the qualitative component of the study. Among some of its findings and recommendations the study recommends that there is insufficient wool produced in Lesotho to support a local wool scouring plant, the government of Lesotho should rather focus their effort on the improvement of the wool production value chain to assist farmers. The study finds no grounds for the justification of the development of a local scouring plant in Lesotho and recommends that for such propositions to be made publicly, at least proper groundwork should be undertaken to investigate the technical feasibility of developing the scouring plant.
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- Date Issued: 2017
Assessing the innovation capability of South African SMEs in pursuing export opportunities
- Authors: Mbele, Lindokuhle Peter
- Date: 2017
- Subjects: New business enterprises -- Management Technological innovations Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44443 , vital:37811
- Description: Innovation is broadly perceived as an important competitive enabler for any business that needs to survive, stay ahead and prosper. In turbulently and unpredictable global environments, the capability of the organisation to continuously innovate is a key contributor to sustained competitiveness. Innovation capability focuses on making certain that the organisation possess appropriate strategies, structures, culture, leadership techniques and resourcing strategies to bolster effective execution of innovation activities. Innovation can only occur if the organisation has developed innovation capabilities. A number of South African SMEs continue to be reluctant to innovate and trade beyond the borders of their inherent country due to the risks which this involves. SMEs with sound innovation capabilities can make a significant contribution to a nation's competitiveness. Therefore investment in understanding an organisations innovation capabilities and the factors that contribute to successful innovation is necessary. This study assessed the innovation capabilities of South Africa SMEs and their ability to pursue export opportunities. The intention was to gain understanding on how innovation can be used by South African SMEs to improve exports opportunities. The findings revealed that only two thirds of the South African SMEs possess innovative capabilities. The observation was made that some SMEs believe that they are innovative even though they do not have innovative capabilities. Factors that contribute to improved export includes the ability to negotiate export transaction with international partners, the ability to adapt to changing export markets and the ability to meet export demands. These findings present an opportunity for SMEs to continuously assess their innovation capabilities and put measures in place to improve their innovation output and frequency. Globalisation threatens the former safe markets for local businesses, therefore for SMEs to be sustainable, grow and be competitive they should focus on creating innovative products that are marketable globally and continuously seek new markets.
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- Date Issued: 2017
An analysis of organisational culture in a restaurant in Grahamstown, South Africa
- Authors: Kamona, Oabona Bonnie
- Date: 2017
- Subjects: Corporate culture -- Case studies , Corporate culture -- South Africa -- Makhanda -- Case studies , Restaurants-- South Africa -- Makhanda -- Management , Saints Bistro (Makhanda, South Africa)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/8178 , vital:21363
- Description: This study investigates organisational culture and shared values that currently exist at Saint’s Bistro in Grahamstown along with the desired organisational culture and desired values. In particular it explores possible discrepancies between the two using the reliable and valid Competing Values Framework (CVF) and its matched scale, the Organisational Culture Assessment Instrument (OCAI) and the Shared Values Survey. McDonald and Gandz (1992: 64-67) discovered 24 shared values that correlate with modern business and where each value ties in with one of the four quadrants of the CVF. The researcher found a study conducted by Burchell and Saele (2011: 512) which is a cultural study based on the CVF working in conjunction with shared values survey to analyse a situation and it presented an improved means of investigating culture and values related facets within an organisation. The aim of this study is to examine the existing culture and subsequently make recommendations that can create alignment between what is currently experienced and what is desired in the organisation, if it is found that misalignment exists. This research presents a study using a paper based survey conducted in a restaurant in Grahamstown, South Africa. The results are based on the use of the OCAI in conjunction with organisational shared values profiles. The study revealed that there is no significant gap between the current organisational culture and the desired organisational culture within the organisation. Due to these findings, the research established that a structured strategy for maintaining the organisational culture should be developed in order to sustain the existing organisational culture that can be used when recruiting and on-boarding new employees in the future. The research is significant in that it highlighted a link between the competing values framework and the shared values survey and this will contribute to the effective analysis of organisational culture in future culture research.
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- Date Issued: 2017
Factors affecting the implementation of the Water Services Provision (WSP) strategy at Amathole District Municipality (ADM)
- Authors: Snombo, Kanyisa
- Date: 2017
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10962/5533 , vital:20939
- Description: Amathole District Municipality (ADM) in the Eastern Cape province of South Africa changed its water service provision strategy in 2012 from decentralized to a centralized strategy as a way of trying to improve its water service delivery. Since this change, no study has been done to explore how the centralized water service strategy has so far been implemented at ADM. The aim of this exploratory qualitative study was to describe how ADM implemented its centralized water strategy and also assess the extent of alignment of strategy execution using Higgins’ (2005) 8 “S” model. Purposively, a total of five senior managers were identified and interviewed in East London as they were intimately involved in the daily operation of the water service provision over the years. Data gathered through audio recorded, in-depth and semi-structured interviews with each of the senior managers and also documented reports on Water Service Provision (WSP) were analyzed using thematic analysis into meaningful patterns reflecting each of the components of Higgins’ (2005) 8 “S” model. Findings of this qualitative study reveal that senior managers had different but complementary views of what strategy they were implementing at ADM. More importantly, the implementation of centralized water services provision model by ADM was characterized by deep and persistent vacancies of key technical but also managerial positions in the new structure. Furthermore while human and financial resources were inadequate to match with the depth and variety of changes necessary to have the requisite number of staff, ADM implemented the centralized water service strategy with poor skills mix which negatively impacted on quality of water service. While ADM had ten espoused shared values, none of these were commonly and widely shared by employees in their day-to-day world of work. Instead, employee’s behavior at ADM was practically shaped by the emergent values of cooperation, and employee care and recognition. Thus there was misalignment between espoused and practiced shared values. Furthermore there was also recurrent and deep misalignment between structure, staff, resources and water quality systems which compounded the difficulties experienced by ADM in pursuit of centralized water service provision. While the use of outsourced mechanical and electrical services was a remedy to staff shortages and the lack of skills mix, it ultimately further aggravated the financial challenges of ADM by draining more of the already limited financial resources. Recommendations for improving the implementation of centralized water service strategy and areas for further research are suggested.
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- Date Issued: 2017