Dismissal due to excessive ill health absenteeism
- Authors: Van der Walt, Natasha
- Date: 2010
- Subjects: Employees, Dismissal of -- South Africa , Absenteeism (Labor) -- South Africa , Employees -- Health and hygiene
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10201 , http://hdl.handle.net/10948/1286 , Employees, Dismissal of -- South Africa , Absenteeism (Labor) -- South Africa , Employees -- Health and hygiene
- Description: In a globally competitive market place companies strive to become as efficient as possible. Absenteeism is a worldwide problem as it impacts on company efficiency and cost effectiveness. A large portion of absenteeism can be attributed to ill health absences. Companies have prioritized the need to find ways of managing and reducing absenteeism. In South Africa such processes have to occur within the confines of a constitutional right to fair labour practices and other prescriptive labour legislation. The issue is somewhat complicated by the fact that employees have a right to paid time off due to illness. It is thus clear that not all ill health absenteeism can be deemed problematic. A balancing act needs to occur between the operational needs of the employer and the rights of employees. Ill health absenteeism becomes problematic once a threshold is reached at which point it becomes intolerable for the employer, thus deemed excessive. Excessive ill health absenteeism is not a difficult concept to understand, however it is not specifically defined. A universal concept of when absence is deemed to have reached the threshold of excessiveness does not exist and varies from one employer to the next. Excessive ill health absence is a multi-facetted concept (as a result of the various types of ill health absence) and thus a universal process cannot be adopted to deal with all types of excessive ill health absenteeism. In an attempt to deal with the different types of ill health absenteeism it is pertinent to categorize the issues. The author suggests various ways of dealing with ill health absenteeism, depending on the facts of each case. A misconduct process should only be applicable in instances where it can be proved that sick leave is used inappropriately or the reason for absence is unknown. Although case law suggests the prevalence of dealing with ill health absence as misconduct, especially in the case of persistent short term absence, these cases rarely prove that abuse is taking place. Suspicions regarding abuse without proper evidence to support such claims will not satisfy the substantive fairness requirements. In the event that illness is of a medium to long term nature, an ill health incapacity process may be the most appropriate process to apply, as in such instances a clearly distinguishable illness exists, which makes accommodation less problematic. Such a process is less suited to persistent short term absence as this can be the result of many illnesses or injuries. In the case of persistent short term absence, the individual may be fully capable of performing their duties upon returning to work, however their frequent absence causes unreliability and inefficiency. It is clear in this instance that accommodation cannot take place due to the unpredictable nature of the absences. The concern with persistent short term absence is less with the illness or illnesses displayed and more with the absences itself. The author suggests that it may be appropriate to deal with such absences on the basis of incapacity due to poor work performance. This assertion is based on the fact that the concern is with frequent short term absence that causes the employee to be unreliable; however the illnesses are not of such a nature that it can warrant accommodation. If it is accepted that the employee is not malingering or if the malingering cannot be proved the employee has failed to meet a performance standard (attendance standard). It is suggested that as part of any incapacity investigation consideration should be given to whether the illness or injury can be deemed a disability. This is necessary as disabled individuals are afforded special protection and treatment. A dismissal of an incapacitated individual that is actually deemed “disabled” could be held to be automatically unfair and therefore it is pertinent that this is established at the outset.
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- Date Issued: 2010
Effect of exposure charts on reject rate of extremity radiographs
- Authors: Kalondo, Luzanne
- Date: 2010
- Subjects: Radiography, Medical -- Exposure , Radiography, Medical -- Image quality , Radiography, Medical -- South Africa , Diagnostic imaging -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10076 , http://hdl.handle.net/10948/1168 , Radiography, Medical -- Exposure , Radiography, Medical -- Image quality , Radiography, Medical -- South Africa , Diagnostic imaging -- South Africa
- Description: This study discusses reject film analyses (RFAs) before and after the implementation of a quality improvement intervention. RFAs were undertaken to investigate the effect of the introduction and use of exposure charts (ECs) on department and student reject rates of extremity radiographs. Methods: A quantitative comparative pre and post-treatment research design was used. Data was collected from the x-ray departments of two training hospitals in Windhoek, Namibia over a five month period. A retrospective RFA was conducted to determine the department and student reject rates for both departments before intervention. Emphasis was placed on exposure related reject films. ECs were compiled and introduced at Katutura State Hospital (venue B) by the researcher. The students were instructed to use these charts. At Windhoek Central Hospital (venue A) no ECs were used. A prospective RFA was conducted to establish department and student reject rates at both hospitals after the intervention at venue B. Results: During the retrospective phase the department reject rate for venue A was 21 percent while the student reject rate was 23 percent. At venue B 24 percent and 26 percent were scored respectively. Students at venue A produced rejected radiographs due to overexposure (49 percent) and underexposure (23 percent), whilst 37 percent was recorded for both causes at venue B. At venue A, 35 percent of films were rejected due to incorrect mAs selection, at venue B the figure was 42 percent. Undiagnostic radiographs due to inaccurate kV selection comprised 62 percent for venue A and 59 percent for venue B. During the prospective phase the department reject rate for venue A was 20 percent and that of the students was 19 percent. For venue B 12 percent and 11 percent were scored respectively. At venue A radiographs rejected due to over and underexposure were 43 percent and 33 percent respectively while those at venue B were 33 percent and 34 percent. Incorrect mAs selection caused 33 percent of discarded films at venue A and 38 percent at venue B. The figures for inaccurate kV selection were 68 percent and 62 percent for venues A and B. Conclusions: The introduction and use of ECs lowered the student reject rate at venue B in the prospective phase.
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- Date Issued: 2010
Effective management of machinery in government-operated hospitals
- Authors: Gatang'i, Peter Gatheru
- Date: 2010
- Subjects: Machinery -- Maintenance and repair , Plant maintenance -- Management , Hospitals -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:9664 , http://hdl.handle.net/10948/1237 , Machinery -- Maintenance and repair , Plant maintenance -- Management , Hospitals -- South Africa -- Eastern Cape
- Description: The methodology and the processes that are followed in the maintenance of government-operated district hospitals in the Eastern Cape Province of South Africa are outlined while the strategies that are employed to roll-out the maintenance plan have been investigated. The challenges in managing hospital maintenance are identified so that it can be improved and advice be given on the strategies currently being used. The objectives of the research were to determine the effectiveness of machinery maintenance in government-operated district hospitals. The study has been carried out by investigating 50 district hospitals within the Eastern Cape Province, with the aim of obtaining knowledge of practices in relation to the strategic plans and best practices in the maintenance industry. The following factors identified by the maintenance staff were found to be most important in maintenance management practices; realistic budgets, adherence to occupational health and safety regulations, engagement of qualified and skilled maintenance staff, good record management in relation to the equipment under maintenance, availability of tools and materials and keeping abreast with the latest technologies and trends of machinery advancement. The study also revealed that the majority of the hospitals use a combination of in-house and outsourced personnel during maintenance, the outsourced part being under contract from the National Department of Public Works Repair and Maintenance Plan (RAMP) projects. Service kits and recommended replacement parts for machinery are rarely stocked on the hospital premises while only minor spare parts that include replacement bulbs, electrical fittings, plumbing fittings and paint are readily available. In addition, the maintenance staff members have little or no input in maintenance budgeting, this aspect is controlled by hospital management. For maintenance to be effective, strategic planning that takes into account carefully thought-out maintenance management systems is the first step in the direction of setting out definite tangible objectives and goals. The real challenge lies in the implementation and sustainability of the maintenance management system and the monitoring thereof.
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- Date Issued: 2010
Effectiveness in monitoring and evaluation (M&E) for reforms at programme level with some emphasis on involvement of stakeholders
- Authors: Ondego, Rinah Talu
- Date: 2010
- Subjects: Kenya -- Politics and government , Kenyan -- Economic conditions
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9059 , http://hdl.handle.net/10948/1403 , Kenya -- Politics and government , Kenyan -- Economic conditions
- Description: Kenya's Vision 2030 is a long-term development strategy for the country. The ultimate goal and mandate for all pillars of governance to adhere too. The bible for every man, woman and child, who call this nation its home. The aim of is to create "A globally competitive and prosperous country with a high quality of life by the year 2030, transforming Kenya into a newly-industrializing middle-income country, providing a high quality of life to all its citizens in all its citizens in a clean and secure environment" (Kenya Vision 2030) Implementation of the vision will be through medium-term plans of five year cycles. The vehicle the Government has chosen is Results Based Management. Results-Based Management (RBM) was introduced in Kenya in 2003 by the NARC Government. Several initiatives have been undertaken to institutionalize RBM in all MDAs. Due to this, there is a tremendous paradigm shift from processes to results. However, the systems in place have not only no clear guidelines of engaging stakeholders but also M&E systems in place measure only the outcomes and not how these outcomes were achieved. Thus making reporting ‘Results for Kenyans’ a tedious exercise. This study examined the impact of stakeholder engagement and the effectiveness of monitoring and evaluating in the achievement of Vision 2030. The study was conducted at the Public Service Transformation Department (PSTD). Stratified sampling was used to draw a sample of 30 government officers, and four key informants based on their departments and accountabilities. Both quantitative and qualitative data was collected using structured questionnaires, interview guides and direct observation. Quantitative data was then analyzed using SPSS and presented by way of frequency distribution tables, percentages, graphs, and models. Qualitative data was collated and presented in narrative form. The study found out there is similarities in both M&E and Stakeholder Engagement in there are systems in place. Both have established systems at the National level, (NIMES) for M&E and Public Private Partnerships there was none at the institutional level. Many of indicators for M&E are set at the top and imposed on the operational staff. Key informant interviews revealed that the existing system was not sustainable and would be an ideal point for entry of distortion and strategy dysfunction. Stakeholder Engagement has no policy or legislative framework to work from thus making the exercise look like a publicity stunt whenever Government seeks a consultative process especially when it comes to the ordinary "Mwananchi" (Swahili word for citizens/people). The study has established an urgent need to develop an institutional M&E system for tracking, measuring, evaluating and reporting the progress of results for Kenyans, a framework and policy to be created to encompass all manner of stakeholder engagement not only engagement with the private sector. This would make it easier on both the Institution that houses reform (PSTD) and the Central Government not only to gage how far or how near the country is attaining its ultimate goal of Vision 2030 but also reporting back and engagement with its stakeholders will be much easier, less tedious it would became "business as usual" thus creating accountability and transparency resulting in winning the war on Corruption.
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- Date Issued: 2010
Effects of hydrotherapy group exercises on selected health-related fitness variables in older women with Type II diabetes mellitus
- Authors: Witthuhn, Amori Cathy
- Date: 2010
- Subjects: Diabetes -- Exercise therapy
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:10092 , http://hdl.handle.net/10948/1543 , Diabetes -- Exercise therapy
- Description: The aim of this study was to assess the effects of a twelve-week hydrotherapy group exercise programme on selected health-related fitness variables in older women with type II diabetes mellitus. This study included the testing of blood glucose levels, blood anthropometrical profile, body mass, height, body mass index, waist circumference, waist-to-hip ratio, upper body flexibility, lower body flexibility, grip strength, upper body and lower body muscular strength and endurance as well as aerobic endurance. Descriptive and inferential statistical techniques were used for this study utilising a quasiexperimental research design. A comparison group pre-test and post-test experimental design was employed at the Nelson Mandela Metropolitan University Biokinetics and Sports Science Unit. Approximately 16 senior female participants took part in the study. Participants were identified through convenience sampling and snowball sampling, of which, all the participants were clinically diagnosed with type II diabetes mellitus and had completed the study. The hydrotherapy participants (experimental group), took part in water-based (hydrotherapy) exercises three times a week for a period of twelve weeks. The hydrotherapy exercises began with a light half-hour workout per session and were progressively increased in intensity, duration, and number of the exercises performed. The participants not participating in the hydrotherapy exercises (control group) were instructed to remain sedentary throughout the duration of the intervention period. The dependant variables were gathered as raw data and analysed using descriptive statistics to form the means, standard deviations, medians, minimum and maximum values. Post hoc analysis was performed to determine whether differences existed between the experimental group and control group. Cohen’s D test was used to determine pre- and post-test differences for both groups to determine practical significance. An analysis of the results revealed significant improvements in some of the selected health and physical fitness parameters such as, upper body and lower body flexibility, upper and lower body muscular strength and endurance, as well as aerobic endurance. iii The aim and objectives of the study in exploring the effect of hydrotherapy as an intervention strategy to promote health and physical fitness in persons with type II diabetes mellitus were supported by the data collected in the pre-test and post-test analyses of the variables.
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- Date Issued: 2010
Effects of salinity on the growth and lipid production of ten species of microalgae from the Swartkops saltworks : a biodiesel perspective
- Authors: Sonnekus, Martinus Jakobus
- Date: 2010
- Subjects: Microalgae -- South Africa -- Swartkops , Salinity -- South Africa -- Swartkops , Biodiesel fuels
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: vital:10618 , http://hdl.handle.net/10948/1097 , Microalgae -- South Africa -- Swartkops , Salinity -- South Africa -- Swartkops , Biodiesel fuels
- Description: Biodiesel from microalgae is a viable alternative for replacing the global demand for petro-diesel. High biomass and lipid production are key desirable characteristics needed in a species to be used for biodiesel production. It has been demonstrated in literature that the increase in salinity can increase the lipid content of microalgae, but lower the growth rate of a species. Therefore the effect that salinity has on the growth and lipid content of ten microalgal species, isolated from a warm temperate solar saltworks, was investigated. The microalgae were cultivated at a temperature of 22°C and at salinities ranging from 17 to 70 psu. It was found that growth and lipid production for all species were influenced to some degree by the salinity. Growth rates greater than 0.6 d-1 showed a decrease with higher salinity. Most (71 percent) of the growth rates that exceeded 0.6 per day were exhibited by cultures exposed to normal salinity (35 psu). This shift is a good indication that salinity inhibits/slows down growth and that the species in general prefer lower salinity conditions. Growth rates ranged from 0.17 ± 0.05 to 1.19 ± 0.17 d-1. Lipid content for the diatoms (2.78 ± 0.36 to 10.86 ± 4.59 percent DW) were lower than expected, whereas the lipid content for the green flagellates (3.10 ± 1.56 to 22.64 ± 1.19 percent DW) was on par with that reported in literature. To bring results into perspective a production model was developed to simulate a production scenario at the Swartkops Saltworks. Lipid and productivity results obtained in this study were used to estimate how much oil and biomass can be produced within the ponds of the Swartkops Saltworks. The model showed that although microalgae cultivation for biodiesel is technically feasible, at present it is not economically viable to do so.
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- Date Issued: 2010
Emotional intelligence and locus of control of adult breast cancer patients receiving treatment
- Authors: Swartz, Esti
- Date: 2010
- Subjects: Breast -- Cancer -- Patients -- Psychological aspects , Breast -- Cancer -- Patients
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9949 , http://hdl.handle.net/10948/d1015686
- Description: Breast cancer is the most prevalent cancer of women in South Africa, with one in twenty-seven women diagnosed with breast cancer in their lifetime. By building on human strengths, ways can be found to cope effectively with adversity. This will contribute to psychological well-being and result in living constructive and meaningful lives. Emotional intelligence and locus of control are two constructs which, according to previous research, may be associated with psychological wellbeing. Limited research has been conducted on these constructs in populations facing adversity. Adaptation to breast cancer treatment is considered to be an extremely difficult process. The research aimed to explore and describe emotional intelligence and locus of control within an adult breast cancer population. A sample of 67 breast cancer patients receiving treatment was approached to complete a biographical questionnaire and two pencil-and-paper questionnaires. Descriptive and inferential statistics were be used to analyze the data. The results of the quantitative analysis indicated a significant negative correlation between emotional intelligence and locus of control which shows that patients with higher levels of emotional intelligence possess more internal locus of control orientations, while patients with lower emotional intelligence possess more external locus of control orientations. The population presented with above average emotional intelligence and an internal locus of control orientation. The study can be regarded as the first step in opening a field of research which could contribute to more effective coping and the overall psychological well-being of individuals facing adversity in South Africa. Furthermore, the findings of the study contributed to understanding the role of emotional intelligence and locus of control in these populations and encouraged further research and the development and implementation of programmes that promote skills development in these areas.
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- Date Issued: 2010
Enhancing self-esteem as a teacher of English using action research
- Authors: Didloft, Virginia Charmaine
- Date: 2010
- Subjects: Self-esteem in children -- South Africa , Self-esteem -- Study and teaching , Self-perception in children -- South Africa , Social interaction in children -- South Africa , Educational psychology -- South Africa
- Language: English
- Type: Thesis , Doctoral , DEd
- Identifier: vital:9496 , http://hdl.handle.net/10948/1520 , Self-esteem in children -- South Africa , Self-esteem -- Study and teaching , Self-perception in children -- South Africa , Social interaction in children -- South Africa , Educational psychology -- South Africa
- Description: This thesis offers a critical reflection of a study I initiated to enhance self-esteem for self-actualization. The research process involved enhancing my own self-esteem before facilitating the enhancement of the self-esteem of my participants. This endeavour included the simultaneous exposure given to researcher and researched, with the aim of helping to attain the respective transformative potentials of the latter. An action research methodology was used, intending to improve my own practice and to involve and learn from the participants in order for all relevant stakeholders to capitalize from the learning experience. Whilst undertaking this study, I learned to reflect on my values, attitudes and relationships with my learners. I also became aware of how individuals‟ perceptions of themselves can influence other aspects of their development. This awareness enabled me to become more sensitive to the emotional needs of the learners in my care and also led to a greater understanding of their individuality. I came to comprehend the impact of a positive self-esteem on the learning process that aided me in developing an understanding of the positive impact an enhanced self-esteem has on how my learners view themselves. In the course of the research, I developed an awareness of the need to create a caring practice centred on values of gentleness, respect, kindness, awareness and recognition of individual strengths. These afore-mentioned values are premised on the recognition and acknowledgement of basic human rights, inclusivity, equality and social justice; principles reflecting my own living standards. This heightened vii awareness influenced the ways I organized the learning and teaching process in my classroom. Enhancing my own self-esteem and those of my learners basically involved interchangeable interventions such as encouraging involvement, allocating responsibilities, creating opportunities for assertiveness and being generous with affirmation, praise and motivation. These endeavours occurred within a social constructivist approach, enabling participants to construct their own epistemologies within their respective ontologies. My findings offer new conceptualizations about how an enhanced self-esteem can help individuals realize their fullest potential.
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- Date Issued: 2010
Environmental constraints affecting farmers in the Great-Kei Region
- Authors: Mtintsilana, Tando
- Date: 2010
- Subjects: Agriculture -- Environmental aspects , Agricultural ecology , Agricultural conservation , Farm management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8622 , http://hdl.handle.net/10948/1502 , Agriculture -- Environmental aspects , Agricultural ecology , Agricultural conservation , Farm management
- Description: The sustainable use of the environment for agriculture has become a global priority, requiring urgent solutions in view of intensifying competition. The South African government and the agricultural sector drafted a strategic plan for South African Agriculture. In this plan it was argued that the potential for the horizontal expansion of agricultural production is limited with one of the limitations being that unused high and medium potential land is scarce. This implies that the challenge for higher agricultural production is immense because primarily it would have to come from increased efficiency. All businesses are confronted by change at some time in their history in which agribusiness in South Africa has been subjected to changes in its past. In this era of hyper competition, agribusinesses are faced with constant change. It is how businesses deal with that change that will determine how successful they will remain in the future. The main problem of this research was to determine if farmers in the Great-Kei Region have the appropriate strategies in place to manage environmental constraints effectively. Therefore, the identification and isolation of prominent environmental constraints, through literature review and survey data gathered and analysed, would assist agribusinesses in the planning and prioritising of investments. The investment would be aimed at facilitating the development and sustainable growth in the Great-Kei Region. In this study, a quantitative, descriptive and non-experimental research design was followed. The target population of the study was farmers with farming businesses operating in the Great-Kei Region. There was data obtained from the Eastern Cape Department of Agriculture provincial office in Komga servicing the Great-Kei Region. The data obtained were lists of registered commercial farmers from the Komga iv Agricultural Association and emerging farmers operation in the region. The data obtained did not include all the farmers operating in the Great-Kei Region. The combined sum of farmers from both lists was 38 farmers (N = 38). The population N = 38 was used as a sampling frame representing the population of farmers in the Great-Kei Region. The population of this study consisted of owners or farm managers running the farming businesses and excludes other farm employees employed at the farms. Farmers with agribusinesses in the area who produced either livestock farming or crop farming or both were included for the study. The results of the survey revealed key findings, which enabled the researcher to draw meaningful conclusions and recommendations. The recommendations suggested how farmers can overcome the identified macro, micro and internal environmental constraints affecting them in the Great-Kei Region. Further identification of strategies currently employed by farmers in managing environmental constraints and the competency levels, indicated where gaps resided with strategies currently employed by farmers and where possible change would be required.
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- Date Issued: 2010
Ernesto "Che" Guevara : a psychobiographical study
- Authors: Kolesky, Candice
- Date: 2010
- Subjects: Guevara, Che, 1928-1967 , Psychology -- Biographical methods
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9864 , http://hdl.handle.net/10948/1512 , Guevara, Che, 1928-1967 , Psychology -- Biographical methods
- Description: Psychobiography is a qualitative approach to exploring and understanding the life story of an individual through the lens of psychological theory. The application of theory is typically done on the finished lives of well-known or enigmatic people. This study explores and describes the psychological development across the lifespan of Ernesto “Che” Guevara, by applying the Individual Psychology of Alfred Adler. Che Guevara was an Argentine Marxist revolutionary, physician, author, guerrilla leader, and major figure of the Cuban Revolution. Since his death, his image has become a symbol for revolution within popular culture. Extensive data has been examined in this work to ensure an accurate description of Guevara’s life. Alexander’s model of identifying salient themes was used to analyze the data within a conceptual framework derived from the theory. Guevara was fiercely loyal to his cause, at the expense of the lives of many Cuban citizens as well as his own family, whom he spent little time with. He justified this with his firmly held belief that the end justified the means and that he was always fighting for the greater good. He quite literally dedicated his life to his cause, which is the reason that he has become a modern day symbol for revolution. It is however unfortunate that this came at such a great personal expense.
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- Date Issued: 2010
Establishing a framework for an integrated, holistic, community based educational support structure
- Authors: Pieterse, Glynis
- Date: 2010
- Subjects: Curriculum planning -- South Africa , Competency-based education -- South Africa , Inclusive education -- South Africa , Teachers -- Training of -- South Africa
- Language: English
- Type: Thesis , Doctoral , DEd
- Identifier: vital:9510 , http://hdl.handle.net/10948/1158 , Curriculum planning -- South Africa , Competency-based education -- South Africa , Inclusive education -- South Africa , Teachers -- Training of -- South Africa
- Description: The restructuring of South African education, after the country’s first non-racial democratic elections in 1994, coincided, with the development of inclusive education in international education. The implementation of inclusive education, internationally, was guided by the Salamanca Statement of 1994 and the international “Education for All” movement. Education White Paper 6 (2001), serves as the blueprint for implementing inclusive education in South Africa. This investigation argues that the successful implementation of the inclusive education system is dependent on the development of an effective, quality education support structure. Such an educational support structure is one that should reflect a holistic, integrated and community based approach to support. Based on this presupposition, the primary research aim of this investigation was the establishment of a framework for a holistic, integrated, community based education support structure to do justice to learners with mainly external barriers to learning (LSEN) and educators finding themselves in an inclusive classroom in Nelson Mandela Metropole and surrounding areas. In order to understand how such a framework can be established, the following guiding secondary research questions were posed: • What was the international perspective on the implementation of inclusive education? • What was the nature of educational provisioning for learners with barriers to learning (LSEN) before 1994, and the implementation of inclusive education policies thereafter? • What were the practical implications of implementing Education White Paper 6 (Department of Education, 2001) for the support roles of education support providers in South African schools? • What is the support challenges facing learners and educators within inclusive classrooms in Nelson Mandela Metropole and surrounding areas? • What support structures are currently available at the different levels of the education system? This investigation was completed from a phenomenological perspective. A constructivist approach to data collection and data analysis was followed, as the investigator did not attempt to prove or disprove theory, but rather to understand the phenomena under investigation from the viewpoint of participants. iv The sample, selected by means of non-probability purposive and theoretical sampling techniques, included 120 educators from 85 different schools in Nelson Mandela Metropole and surrounding areas. In addition, 4 education officials, 4 members of community organisations and 2 teacher union representatives were selected to the sample. Through the process of data analysis, accomplished through the principles inherent to grounded theory, two themes and sub-themes were identified. The investigator presented a discussion on the two themes and sub-themes. This discussion was followed by a proposal for the establishment of a framework for a holistic, integrated, community based educational support structure. The investigation was completed by recommendations related to the primary and secondary research questions. The investigation concluded that the implementation of inclusive education is severely hampered by strong exclusionary factors that are principally related to socio-economic backlogs that have not been successfully addressed by the current government.
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- Date Issued: 2010
Exploring self concept and social identities in the context of online intimate relationships
- Authors: Van Staden, Phillip
- Date: 2010
- Subjects: Self , Group identity , Online dating
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9881 , http://hdl.handle.net/10948/1276 , Self , Group identity , Online dating
- Description: Many South Africans are developing online relationships. Due to the anonymous and artificial context of the online environment it is possible that a person’s identity differs within the on- and offline environment. Sternberg’s (1986) Triangular Model of Love as well as Rogers’ Self Theory (1951) were utilized as a theoretical base for investigating online identity and intimacy. Using a qualitative, exploratory design, the study explored this phenomenon by analysing open ended questionnaires administered online to people in intimate online relationships. Participants were selected by means of non-probability snowball sampling. The findings indicated that Internet socialisers vary in their experience of their online identities. Individuals may have a multitude of genuine online selves, each one represented differently depending on the anonymity and level of intimacy in the relationship. Selfdisclosure and deception play an important role in identity representation and exploration and both are experienced as being affected by the online context.
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- Date Issued: 2010
Exploring the use of interactive teaching and learning strategies in HIV and AIDS education
- Authors: May, Melissa
- Date: 2010
- Subjects: AIDS (Disease) -- South Africa -- Prevention , AIDS (Disease) -- Study and teaching -- South Africa , Education -- South Africa
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:9480 , http://hdl.handle.net/10948/1510 , AIDS (Disease) -- South Africa -- Prevention , AIDS (Disease) -- Study and teaching -- South Africa , Education -- South Africa
- Description: Schools play a major role in shaping the attitudes, opinions and behaviour of young people and so are ideal environments for teaching the social, as well as biological aspects of HIV and AIDS. However, literature indicates that learners are displaying “AIDS fatigue” and may be resistant to teaching around HIV and AIDS. In order to enhance learner engagement and learning, there is therefore a need for teachers to employ interactive teaching and learning strategies that are interactive, inexpensive and fun. This dissertation outlines the research design of an investigation into how such strategies can be used in HIV and AIDS prevention education. An action research design was made use of in this study and the manner in which several teachers presented HIV and AIDS education to his/her learners was initially observed. In addition, qualitative interviews were used to determine the teachers‟ need for development in this regard. Based on the findings of the problem identification step, teachers were introduced to active teaching and learning strategies and supported to implement them. Evaluation and refinement of the strategies, developmental workshops and training followed, which in turn lead to recommendations and the formulation of guidelines to influence teacher education with regard to HIV and AIDS prevention education.
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- Date Issued: 2010
Facilitating customer retention in hotels in the Garden Route
- Authors: Slabbert, Gabriel Johannes
- Date: 2010
- Subjects: Hospitality industry -- South Africa -- Garden Route , Customer relations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8613 , http://hdl.handle.net/10948/1552 , Hospitality industry -- South Africa -- Garden Route , Customer relations
- Description: Over the past few decades, customer satisfaction, customer retention and policies and procedures to sustain the above mentioned, have earned great amount of lip service. The importance of satisfied customer percentage have been emphasized by theories even longer before the best advised companies have done so. It is only recently, on the eve of the Soccer World cup 2010 that the issue has been narrowed down to truly hard relationships and one hard question: “Will the guest visiting the hospitality establishment frequent the hotel?” Two vital financial catalysts were used as basis for customer retention. The first is that of old customer’s costs much less than acquisition of new ones and the profit generated from the retained customer must therefore handsomely exceed the harvest reaped from the new clientele. Retaining customers have become an intangible asset in the sense that their value demonstrates the return that is won by successful efforts to satisfy the customers so greatly that they and their custom literally and figuratively stays with you. South Africa has lured even the loneliest traveller to the scenic beauty that is cradled by the country and its surroundings. When taking the former into consideration, South African businesses have enjoyed an increased appreciation and application of Business Management and its accompanying principles. The hospitality industry should therefore embrace the business management principles with specific emphasis on Total Quality Management (TQM); providing managers with the capacity to think strategically about the organisation, its business position, how it can gain sustainable competitive advantage and how its business management strategy can be implemented and executed successfully. The latter forms the basis for ensuring the smooth running of operations and ultimately, ensuring guests have a wonderful experience at the particular establishment. There is a strong belief that lodging facilities in the Garden Route area has experienced low customer retention due to a lack of comprehensive implementation of Total Quality Management principles which impedes on the establishments to reach their optimum profit levels. It is for this reason that this thesis will argue the importance of the systematic client retention as a strategic mandate in today’s service markets. Commercial reality demand long and lasting relationships that are beneficial to both the hospitality related establishment and their customers. The hypothesis used is the application of Total Quality Management as a Business Management Strategy which will facilitate customer retention in hospitality related industries such as hotels situated in the Garden Route area. Research shows that service expectations of customers and potential customers have escalated. Hospitality businesses found that implementation of quality processes to be a vital competitive component. However, many hotels are still struggling to reach a real understanding of what is meant by TQM. The research data indicates that 93 percent of hotels in the Garden Route do not follow a TQM program although all the hotels were familiar with the concept. This might be the reason why most hotels neglect customer retention activities. The literature reviewed in chapter two considers the customer retention activities evaluated in the questionnaire as important to retain guests. Hotels in the Garden Route do not perform these activities to the extent of success. Hotel managers thus know what to do in order to retain guests but the problem is quite simple, they do not always implement the necessary strategies.
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- Date Issued: 2010
Factors affecting information technology implementation in the mobile telecommunications industry: a family business case
- Authors: De Jong, Piet
- Date: 2010
- Subjects: Mobile communication systems -- Technological innovations , Family-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8629 , http://hdl.handle.net/10948/1486 , Mobile communication systems -- Technological innovations , Family-owned business enterprises -- South Africa
- Description: This treatise investigates how information technology (I.T.) enables growth in a family business (the firm) in Port Elizabeth. The firm operates in the mobile telecommunications sector. The objective of the study is to gain a deeper understanding on why family businesses adopt information technology in their firm by means of a case study. The firm found its technology (or lack thereof) completely out-dated compared to the competition and customer demands. The future of the firm was in jeopardy. The study starts with a literature review of the following three topics which form part of the scope of the research: 1. Family businesses; 2. Influence of I.T. as a driver of growth in business; and 3. An introduction into the mobile telecommunications industry. Data are collected through structured interviews with family members involved in the business. The data are consequently linked to the theory and provides insight as to what the drivers are for I.T. adoption and the required core competencies or critical success factors of the firm. Although it might seem trivial for a small family business to adopt information technology, the research concludes that I.T. is critical for continuous growth and survival of this family business. Conversely due to a lack of internal skills the firm is heavily reliant upon outside consultants for advice, implementation and support. Recommendations which are of particular interest to family businesses in a similar environment are: • Embrace technology early, utilise I.T. solutions to grow and enhance current competitive advantage, do not see I.T. as a competitive advantage alone (Pavlou & Sawy, 2006); • If information expertise is not present within the company it is advisable to invest in that expertise through recruitment, training, partnership, or outsourcing; • Ensure software meets specification / is effective enough – this can be achieved by frequent releases cycles with small changes instead of infrequent release cycles with many big changes; • Engage the consultants in a partnership by i.e. providing a profit share – this will ensure that the consultants are committed to the cause and will also ensure that their involvement is also in their own best interest; • Choose local consultants who are easily accessible – build relationships and focus on trust; • Create lock-in (Amit & Zott, 2001), provide tools free-ofcharge for customers, this will make switching to competitor more difficult; • Automate as much as possible, enable standard work practices, routinize; • Be ready to adjust the organisational structure or relinquish control (Bruquea & Moyanob, 2007)
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- Date Issued: 2010
Fairness of a dismissal from a contractural and administrative law perspective
- Authors: Voultsos, Leon
- Date: 2010
- Subjects: Employees -- Dismissal of -- South Africa , Unfair labor practices -- South Africa
- Language: English
- Type: Thesis , Masters , LLM
- Identifier: vital:10217 , http://hdl.handle.net/10948/1288 , Employees -- Dismissal of -- South Africa , Unfair labor practices -- South Africa
- Description: Section 157 of the LRA provides for the nature and extent of the Labour Courts jurisdiction. This provision has been subjected to extensive interpretation by the Judiciary and the various interpretations of the courts have not been entirely consistent. Specific mention is made of the relevance and applicability of section 157(1) and (2) of the LRA regarding the overlap between administrative law and contractual law into labour law. Reference will be made to case law specifically dealing with cases concerning the jurisdiction of the civil courts and labour courts where cases concerning employment and labour matters were brought either in terms of the PAJA or on the basis of contract law. The question arose whether matters which appear to be quintessential labour matters but simultaneously also capable of being entertained on the basis of the PAJA or in terms of contract law are matters which, generally, in terms of section 157(1) of the LRA fall within the exclusive preserve of the Labour Court or, in terms of section 157(2) of the LRA, fall within the concurrent jurisdiction of the High Court and the Labour Court. The discussion which follows will also include reference to the current legal position pertaining to the prohibition of public sector employees from pressing their claims relating to employment or labour matters in the civil courts on the basis of the PAJA as decided in the Chirwa v Transnet Ltd (2008) 2 BLLR 97 (CC) and; the impact thereof on employees pressing claims pertaining to employment and labour matters in the civil courts on the basis of contract law. In addition the similarity of considerations which are common to both administrative law and contract law regarding the “overlap” of each into labour law will be considered and discussed. In the light of the discussion which follows agreement will be expressed with certain decisions of the High Court and the SCA where civil courts were held to retain jurisdiction to entertain common law contractual claims concerning labour and iv employment matters as opposed to restricting all employment and labour matters to the forums established under the LRA and to claims and remedies which are provided for by the LRA.
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- Date Issued: 2010
Fostering information security culture through intergrating theory and technology
- Authors: Van Niekerk, Johannes Frederick
- Date: 2010
- Subjects: Information technology -- Security measures , Data protection , Corporate culture -- South Africa
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9754 , http://hdl.handle.net/10948/1404 , Information technology -- Security measures , Data protection , Corporate culture -- South Africa
- Description: Today information can be seen as a basic commodity that is crucial to the continuous well-being of modern organizations. Many modern organizations will be unable to do business without access to their information resources. It is therefor of vital importance for organizations to ensure that their infor- mation resources are adequately protected against both internal and external threats. This protection of information resources is known as information security and is, to a large extent, dependent on the behavior of humans in the organization. Humans, at various levels in the organization, play vital roles in the pro- cesses that secure organizational information resources. Many of the prob- lems experienced in information security can be directly contributed to the humans involved in the process. Employees, either intentionally or through negligence, often due to a lack of knowledge, can be seen as the greatest threat to information security. Addressing this human factor in information security is the primary focus of this thesis. The majority of current approaches to dealing with the human factors in information security acknowledge the need to foster an information security culture in the organization. However, very few current approaches attempt to adjust the "generic" model(s) used to define organizational culture to be specific to the needs of information security. This thesis firstly proposes, and argues, such an adapted conceptual model which aims to improve the understanding of what an information security culture is. The thesis secondly focuses on the underlying role that information security educational programs play in the fostering of an organizational information security culture. It is argued that many current information security edu- cational programs are not based on sound pedagogical theory. The use of learning taxonomies during the design of information security educational programs is proposed as a possible way to improve the pedagogical rigor of such programs. The thesis also argues in favor of the use of blended and/or e-learning approaches for the delivery of information security educational content. Finally, this thesis provides a detailed overview demonstrating how the various elements contributed by the thesis integrates into existing trans- formative change management processes for the fostering of an organizational information security culture.
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- Date Issued: 2010
Grade 9 second-language learners in township schools : issues of language and mathematics when solving word problems
- Authors: Sepeng, Johannes Percy
- Date: 2010
- Subjects: Mathematics -- Language , Mathematics -- Study and teaching , Language and languages -- Mathematics , Second language acquisition -- Study and teaching
- Language: English
- Type: Thesis , Doctoral , DEd
- Identifier: vital:9498 , http://hdl.handle.net/10948/1455 , Mathematics -- Language , Mathematics -- Study and teaching , Language and languages -- Mathematics , Second language acquisition -- Study and teaching
- Description: Second language (English) learning of mathematics is common in South African mathematics classrooms, including those in the Eastern Cape Province of South Africa where isiXhosa speakers are taught in the language that is not spoken at home by both teachers and learners. The purpose of this research was to investigate issues of language, both home (isiXhosa) and the language of learning and teaching (LoLT), i.e. English, when 9th grade second language learners engage in problem-solving and sense-making of wor(l)d problems in multilingual mathematics classrooms. In addition, the aim of the study was to explore whether the introduction of discussion and argumentation techniques in these classrooms can ameliorate these issues. The study used a pre-test – intervention – post-test mixed method design utilising both quantitative and qualitative data. The data collection strategies for the purpose of this study included interviews (learners [n=24] and teachers [n=4]), classroom observations, and tests (experimental [n=107] and comparison [69]) in four experimental and two comparison schools in townships of Port Elizabeth. This study is framed by socio-cultural perspective which proposes that collective and individual processes are directly related and that students‘ unrealistic responses to real world problems reflect the students‘ socio-cultural relationship to school mathematics and their willingness to employ the approaches emphasised in school. Analysis of the data generated from pre- and post-tests, interviews and classroom observation schedule suggest that the interventional strategy significantly improved the experimental learners‘ problem-solving skills and sense-making abilities in both English and isiXhosa (but more significantly in English). The statistical results illustrate that the experimental group performed statistical significantly (p < .0005) better in the English posttest compared to comparison group. The data also suggests that the interventional strategy in this study (discussion and argumentation techniques) positively influenced the participating learners‘ word problem-solving abilities. The experimental group appeared to show a tendency to consider reality marginally better than the comparison group after the intervention. In particular, learners seemed to make realistic considerations better in the isiXhosa translation post-test compared to the English post-test. A large practical significant (d = 0.86) difference between the experimental group and the comparison group was also noted in the isiXhosa translation compared to a moderate practical significance (d = 0.57) noted in the English tests after the intervention. As such, the results of the study suggest that the introduction of discussion and argumentation techniques in the teaching and learning of mathematics word problems had a positive effect on learners‘ ability to consider reality during word problem-solving in both languages. Analysis of learners‘ interviews suggests that, although English is the preferred LoLT, they would prefer dual-use/parallel-use of English and isiXhosa for teaching and learning mathematics. There was also evidence of the benefits of code-switching throughout most of the lessons observed, coupled with instances of peer translation, and/or re-voicing. Overall results in this study illustrate that number skills displayed and mathematical errors made by learners seem to be directly related to language use in the classroom.
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- Date Issued: 2010
Hotel rating through guest feedback
- Authors: Hensens, Wouter
- Date: 2010
- Subjects: Hospitality industry -- Customer services , Hotels , Hotels -- Evaluation
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9264 , http://hdl.handle.net/10948/1631 , Hospitality industry -- Customer services , Hotels , Hotels -- Evaluation
- Description: Hotel rating refers to the process where the comfort and services of a hotel are assessed and classified, usually in five categories, using stars as symbols. Conventional hotel rating systems are generally operated by governments or independent parties. However, with the growth of social media and customer-review sites, guest review platforms became an important source of information. The main aim of this study is to establish whether guest feedback can determine hotel ratings more accurately than conventional methods and whether a social media platform such as TripAdvisor can provide the necessary data to do so. The customer-review website, TripAdvisor, has grown rapidly and made a strong impact on the tourism and hotel industry. This study identifies the nature of TripAdvisor, its reliability, how its ratings compare with conventional ratings, and what criteria are used in guest reviews on TripAdvisor when assessing the quality of a hotel. These findings were triangulated with findings from the conventional rating systems of the 11 destinations that were sampled for this study to identify the value of TripAdvisor. Two samples were taken from TripAdvisor of 110 and 33 hotels, respectively. From the latter, ten guest reviews were gathered and analysed per hotel, resulting in a total of 330 reviews that were analysed. The study’s findings indicate that TripAdvisor is the largest guest feedback platform for hotels and its data can be considered to be reliable. The TripAdvisor ratings were not connected to the conventional ratings of the sampled hotels. The criteria used in TripAdvisor reviews focused more on service delivery than on the objective tangible elements used in most hotel rating systems. The rich context found in most guest reviews makes the information presented on TripAdvisor valuable. There is no evidence that conventionalrating system controls are linked to the comments found in TripAdvisor reviews. The results facilitated the identification of the delight and frustration factors in services marketing for the hotel industry. A new theory to include guest feedback in hotel ratings is developed and proposed. The study further presents two future scenarios, the most likely one of which predicts the demise of conventional rating systems as a result of the success of guest feedback platforms such as TripAdvisor.
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- Date Issued: 2010
How can educators in the intermediate phase be empowered to cope with the demands they face in an inclusive classroom situation?
- Authors: Bosman, Ysanne Bosman
- Date: 2010
- Subjects: Learning disabilities , Children with disabilities -- Education (Elementary) , Inclusive education , Teachers of problem children , Classroom management , Special education teachers -- Training of , Teachers -- Uganda
- Language: English
- Type: Thesis , Masters , MEd
- Identifier: vital:9507 , http://hdl.handle.net/10948/1234 , Learning disabilities , Children with disabilities -- Education (Elementary) , Inclusive education , Teachers of problem children , Classroom management , Special education teachers -- Training of , Teachers -- Uganda
- Description: The rationale of my research was to make sure that all learners are treated as equals in the education afforded to them. The researcher noticed that not all educators in mainstream schools facing learners experiencing learning problems could deal with the Curriculum and that many had difficulty in coping in an inclusive classrooms setting. Furthermore, the researcher noticed that many educators percieve that they did not have the knowledge and skills to identify and support learners experiencing learning problems. Consequently, the educators felt that they could not effectively help these learners in their learning progress. While the educators struggle to cope, learners ended up having to repeat a grade or being promoted to the next grade without having attained the neccesary skills yet. The researcher set out to research what the available literature stated about how educators could be empowered to cope with teaching learners experiencing learning problems in an inclusive classroom situation. For this research study, a qualitative approach was followed, as it best matched the type of interactive investigation considered necessary. Due to time, financial and resources constraints, purpose sampling was used as the most effective method of yielding data. The qualitative approach embraced a multi-perspective approach, in terms of which methods of data collection were used, such as collection questionnaires, conducting interviews and using observations. The researcher trusts that her understanding as presented in the research findings and the recommendations made will benefit not only herself, but will empower all educators coping with the stress of teaching learners experiencing learning problems and improving their skills and self-esteem in the educational environment.
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- Date Issued: 2010