Preservation & Conservation: ARM 505
- Authors: Snyders, M P , Khayundi, F , Ngulube, P
- Date: 2012-01
- Subjects: Records -- Management , Archives -- Management
- Language: English
- Type: Examination paper
- Identifier: vital:18018 , http://hdl.handle.net/10353/d1010596
- Description: Supplementary examination on Preservation & Conservation: ARM 505, January 2012, Supplementary examination. Post Graduate Diploma in Archives and Records Management.
- Full Text: false
- Date Issued: 2012-01
Psychopathology and Counselling Psychology: PSY 311
- Authors: Sandlana, N S , Marais, R , Young, C
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18016 , http://hdl.handle.net/10353/d1010593
- Description: Psychopathology and Counselling Psychology: PSY 311, special examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Records Management: ARM 503
- Authors: Khayundi, F E , Ngulube, P
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18015 , http://hdl.handle.net/10353/d1010592
- Description: Records Management: ARM 503, supplementary examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Representation of the twentieth century socio-economic and political history of Red Location New Brighton (Port Elizabeth) 1903-1963
- Authors: Maliza, Nokuzola Thozama
- Date: 2012-01
- Subjects: History -- Economic conditions , World politics -- South Africa , Squatter settlements -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26415 , vital:65306
- Description: This study sets out to recapture the rich history and diverse culture of Red Location, New Brighton. Port Elizabeth. It explains the reasons for the establishment of Red Location in 1903, and goes on to look at the Economic and Social life of the Community. Two chapters are then devoted to political struggles in Red Location and New Brighton, long regarded as one of the most militant African townships in the apartheid era. Finally, we look at the way in which Red Location has been represented in the substantial Red Location Museum project, and the extent to which the Museum reflects the historical reality. , Thesis (MHIS) -- Faculty of Humanities, 2012
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- Date Issued: 2012-01
Review of the Basic Cultural Phenomena: ANT 122
- Authors: Komanisi, M P , Mongwe, R
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18341 , http://hdl.handle.net/10353/d1011470
- Description: Review of the Basic Cultural Phenomena: ANT 122, supplementary degree examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Social and Political Philosophy: PHL 224E
- Authors: Brouwer, P , Olivier, A
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18197 , http://hdl.handle.net/10353/d1011186
- Description: Social and Political Philosophy: PHL 224E, supplementary degree examination January 2012.
- Full Text: false
- Date Issued: 2012-01
South Africa's liberation struggle in the 20th century: HIS 324 & 324E
- Authors: Hendricks, J P , April, T , Molapo, R
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18364 , http://hdl.handle.net/10353/d1011515
- Description: South Africa's liberation struggle in the 20th century: HIS 324 & 324E, supplementary examinations January 2012.
- Full Text: false
- Date Issued: 2012-01
Special Topics in Crop Science: AGC 421
- Authors: Chiduza, C , Soundy, P
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:17628 , http://hdl.handle.net/10353/d1010005
- Description: Special Topics in Crop Science: AGC 421, supplementary examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Survey of Religions: TRS 121
- Authors: Williams, D T , Oosthuizen, R , Chetty, Irvin G
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18151 , http://hdl.handle.net/10353/d1011071
- Description: Survey of Religions: TRS 121,supplementary examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Teaching profession and professionalism: EDF 421
- Authors: Kganedi, R A
- Date: 2012-01
- Subjects: Education
- Language: English
- Type: Examination paper
- Identifier: vital:17280 , http://hdl.handle.net/10353/d1009759
- Description: Supplementary examination on Teaching profession and professionalism: EDF 421, January 2012.
- Full Text: false
- Date Issued: 2012-01
The capacity of Nelson Mandela Bay Municipality in refuse management: a policy investigation
- Authors: Pafa, Zolekile Willie
- Date: 2012-01
- Subjects: Refuse and refuse disposal--Government policy , Municipal services--Management
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24969 , vital:63763
- Description: In this dissertation, a study is undertaken to investigate the effectiveness of the public participation in the policy process at the Nelson Mandela Bay Municipality. The study presents an overview of the legislative framework and the role the public can play in the policy process. This is followed by the theoretical framework of the municipal policy process. Based on the theoretical framework presented, an analysis is then made to prove whether the public do participate in the policy process in the Nelson Mandela Bay Municipality. It is envisaged that this study will promote the involvement of the public in the policy process in the Nelson Mandela Bay Municipality. Secondly, the study presents an overview of the legislative framework and the role the public can play in the management of refuse. This is followed by the theoretical framework of refuse management as functional area. Based on the theoretical framework presented, an analysis is then made to prove whether the public is involved in the management of refuse at the Nelson Mandela Bay Municipality. It is envisaged that this study will promote the active involvement of the public in refuse management in the Nelson Mandela Bay Municipality. Finally, the study ends by providing recommendations that will not only assist Nelson Mandela Bay Municipality alone, but the population and the government of the Republic of South Africa. , Thesis (PhD) -- Faculty of Management and Commerce, 2012
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- Date Issued: 2012-01
The mediating role of mobile technology in the linkage between customer satisfaction and customer loyalty.
- Authors: Chihombori, Rumbidzai
- Date: 2012-01
- Subjects: Mobile Communication Systems--South Africa--Eastern Cape , Mobile Computing South Africa , South Africa Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25472 , vital:64282
- Description: The main objective of this study was to critically investigate the mediating role that the use of mobile technology plays in the linkage between customer satisfaction and customer loyalty in a semi-urban environment. The research problem focused on the application of mobile technology in the linkage between customer satisfaction and customer loyalty in the clothing industry in King Williams Town. In accomplishing this objective, this research study hypothesised that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty of customers of clothing retailers in South Africa. Multiple regression was conducted to test for the first hypothesis. The first secondary objective aimed at establishing if there is disconfirmation between customer expectations and the performance of clothing retail outlets in King Williams Town. In exploring this objective, it was hypothesised that there is negative disconfirmation between customer expectations and performance. A paired sample test was conducted to test for this hypothesis. In addition, the influence of service quality and customer satisfaction on customer loyalty was explored. To accomplish these, it was hypothesised that both service quality and customer satisfaction have an influence on customer loyalty. Pearson’s Correlation and the Chi-Square Test were applied to test the influence of service quality and Customer satisfaction on Customer loyalty. Data was analysed using the Statistical Package for Social Sciences (SPSS) statistical software. Regression analysis, chi-square tests, Paired sample tests and correlation reports were used to analyse data inferentially. Reliability and validity of the research was also tested using Cronchbach’s alpha test. The results show that mobile phones have become a basic necessity for customers and that mobile technology plays a mediating role in the linkage between customer satisfaction and customer loyalty; however, the mediation is partial. The results also show that there is positive disconfirmation between customer expectations and retailer performance; that both service quality and customer satisfaction have a positive correlation with customer loyalty and that mobile technology enhances customer loyalty. Finally, the results show that the total service experience of customers is favourable because the five components of service quality were rendered at a high level of service quality. The study offers several managerial recommendations. Firstly, retail managers should make strategic investments in mobile technology and use this technology to the full to reap the benefits of technologically advanced mobile communication. Secondly, managers should be creative in their use of this mobile technology to enhance customer satisfaction and, hence, customer loyalty. Thirdly, managers should prioritise the improvement of all five components of service quality in order to enhance customer loyalty. Finally, managers should provide a customer-centred service experience that exceeds customer expectations for service quality and mobile communication, one that maximises customer satisfaction and loyalty. The implementation of these recommendations could result in clothing retailers providing a customer-focused service experience in all five aspects of service quality. To successfully implement these recommendations, clothing retailers should: ensure that expectations created, could be accomplished or exceeded to build and enhance customer satisfaction; create expectations that are realistic to avoid negative disconfirmation and hence customer dissatisfaction; implement innovative and creative mobile communication strategies to build and enhance customer loyalty; and finally, improve loyalty programmes to enlarge the customer base. , Thesis (MA) -- Faculty of Management and Commerce, 2012
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- Date Issued: 2012-01
The New Testament and Social Identity: NT 321
- Authors: Chetty, Irvin G , Punt, H
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18146 , http://hdl.handle.net/10353/d1011061
- Description: The New Testament and Social Identity: NT 321, supplementary examination January 2012.
- Full Text: false
- Date Issued: 2012-01
The Reference Process: INF 224
- Authors: Wutete, O , Chitsamatanga, N
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18024 , http://hdl.handle.net/10353/d1010607
- Description: The Reference Process: INF 224, supplementary examinations January 2012.
- Full Text: false
- Date Issued: 2012-01
The role of confession in achieving reconciliation among people living in conflict: guidelines for pastoral care
- Authors: Sulo, Mmeli Othniel https://orcid.org/0000-0003-1448-9452
- Date: 2012-01
- Subjects: Pastoral counseling , Pastoral care , Confession--Biblical teaching
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/24993 , vital:63775
- Description: Introduction: To confess is to acknowledge guilt before God and fellow human beings. The act of confession emanates from awareness of guilt and serves to restore damaged relationships. It is naturally difficult to confess one‟s wrongs, and, in doing so, to render oneself vulnerable to censure. For Christians, however, within an environment, of pastoral concern, confession is essential for the enhancement of fellowship and for the ongoing reconstruction of a believer‟s integrity and a better society. Anyone seeking to resolve conflict through the pastoral function of confession should be properly motivated. Confession does not come cheap. Ecclesiastical conflict among Christians in South Africa has caused hurt. Christians of different colour, language and culture have hurt each other despite sharing the same Christian background and ecclesiastical traditions. It is suggested in this study that the Dutch Reformed Church (DRC) has hurt the other member churches of the DRC family. The DRC, accordingly should become the confessant and the other churches in the DRC family, should be open and receptive to hear the confessant‟s confession. As Boesak puts it, “within the [Dutch] Reformed family racism has made it virtually impossible to share in…that most significant act within the community of the faithful,…of the unity of the Body of Christ, the Lord‟s Supper. And so white and 11 black [Dutch] Reformed Christians miss the meaning of the sacrament which Calvin so much wanted to impress upon our minds” (Boesak, 1987:7). Boesak‟s observation concerns the DRC‟s decision1 to segregate believers from each other. This not only affected the DRC family negatively but also the ecumenical church and the wider society of South Africa. , Thesis (PhD) -- Faculty of Social Sciences and Humanities, 2012
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- Date Issued: 2012-01
Theory and Research Methodology: ECL 702
- Authors: Blatchford, M , Wood, F , Scherzinger, Karen
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18293 , http://hdl.handle.net/10353/d1011299
- Description: Theory and Research Methodology: ECL 702, postgraduate examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Theory of Cataloguing and Classification: INF 122
- Authors: Chitsamatanga, N , Ondari-Okemwa, E
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18020 , http://hdl.handle.net/10353/d1010598
- Description: Theory of Cataloguing and Classification: INF 122, degree examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Vitamins, Minerals, Non-ruminant nutrition and Research Techniques: AGA 606
- Authors: Muchenje, V , Van de Vyver, F
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:17537 , http://hdl.handle.net/10353/d1009840
- Description: Vitamins, Minerals, Non-ruminant nutrition and Research Techniques: AGA 606, supplementary examination January 2012.
- Full Text: false
- Date Issued: 2012-01
Worship in African Context: TPT 121
- Authors: Putu, N M , Chetty, Irvin G
- Date: 2012-01
- Language: English
- Type: Examination paper
- Identifier: vital:18147 , http://hdl.handle.net/10353/d1011065
- Description: Worship in African Context: TPT 121, supplementary examinations January 2012.
- Full Text: false
- Date Issued: 2012-01