The influence of selected branding variables on corporate reputation
- Authors: Potgieter, Adéle
- Date: 20XX
- Subjects: Corporate image Corporations|xPublic relations , Branding (Marketing) Brand name products -- Management
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/19839 , vital:28984
- Description: Despite research on relationships between branding constructs such as corporate identity, corporate image, employer branding, corporate branding and corporate reputation over the past years, limited research has been conducted on the influence of employees on these constructs. Although the concept of personal branding has been debated by many, there is a dearth of research on personal branding and the relationship between personal branding and employer branding, corporate branding and corporate reputation. As a result, this study was carried out in order to explore the influence of employer branding, employee’s personal branding and corporate branding on corporate reputation. It is argued in this study that corporate reputation is one of the most valuable intangible assets of an organisation. Organisations need to ensure that they comprehend the elements in the establishment of a corporate identity and a corporate image, and how employees influence these constructs. It became clear that an individual’s associations, awareness and assessment of an organisation influence their direct and indirect experiences with an organisation resulting in the formulation of a corporate reputation. The study also emphasised that employees are one of the most important tangible assets of an organisation and play an important role in establishing a corporate reputation and corporate brand. It was stated that an organisation combines a set of organisational qualities that focus on streamlining priorities, escalate productivity and improve recruitment, commitment and retention of employees through the process of employer branding. The study revealed that potential employees use the organisational attractiveness as an essential decision making tool in their quest to find the perfect employer. During the employer branding process prospective employees compare their own needs, values and personalities to that of the employer brand of the organisation. It is suggested that a well-executed employee branding process alleviates the profile of the organisation internally as well as externally, enhancing the competitive advantage of, and ultimately the corporate brand and reputation of an organisation. The study revealed that the emotional connections that stakeholders make with employees are moulded through formal and informal interactions with customers. Throughout the study it became evident that the individual provides a ‘package’ of their own values and qualities (what they believe in) expressed by what they do and how they do it, in order to create their own unique selling proposition in the market place through personal branding. It is, therefore, imperative that organisations find the correct person-organisation fit. The study indicated that the establishment of a personal brand is important for the employee but equally important for the organisation that becomes the employer. This highlighted the fact that any misalignment between the employee’s brand package content and the organisation’s brand values, objectives and personality results in the employee behaving differently to the expectations of the organisation. In order to establish the relationships between the variables of the study, empirical research was conducted. The study employed an exploratory as well as a causal approach. The Top500 best managed companies in South Africa was used as the sample population of the study. Companies were selected from the Top500 list and was guided by the sectors they have been assigned to. Eight industries were chosen that broadly constitute the most important sectors in the South African context. All five companies within the following sectors were selected: Arts/entertainment/recreation; Finance and Insurance; Banking sector; Government and Public administration; Hotel and Food services; Manufacturing and Retail. A self-administered web-based survey, consisting of five sections was utilised as measuring instrument. The questions in sections one to four related to the variables of the study whilst Section five was used to collect the demographic data of the respondents. A total of 312 usable questionnaires were received from a possible 900 respondents, indicating a 35 percent response rate.
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- Date Issued: 20XX
Citizen participation, decentralization and inclusive development : a survey on citizen participation and decentralization in South Africa with specific reference to the Eastern Cape c.2005
- Authors: Robino, Carolina
- Date: 2009
- Subjects: Local government -- Citizen participation , Decentralization in government -- South Africa , Political planning -- Citizen participation , Community development, Urban -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9084 , http://hdl.handle.net/10948/875 , Local government -- Citizen participation , Decentralization in government -- South Africa , Political planning -- Citizen participation , Community development, Urban -- South Africa -- Eastern Cape
- Description: Contemporary debates about development confer a prominent role to citizen participation and decentralization. Growing scepticism about the efficacy of narrowly conceived measures add pressure to reform development both theoretically and in practical terms. There is a greater understanding that ‘traditional’ development approaches and policies need to be reformulated and decentralization and citizen participation have been proposed as remedies to previous development failures. It is frequently argued that citizen participation will improve the efficiency and efficacy of public services. Citizen participation is meant to render local government more accountable and to contribute to deepening democracy, by reinforcing representative democratic institutions with participatory forms. At the same time, decentralization reforms have been proposed as a response to the failures of highly centralized states. From a political perspective, it is argued, decentralization reforms can help the central state gain legitimacy and have been seen as a strategy for maintaining political stability. It has been repeatedly suggested that physical proximity makes it easier for citizens to hold local officials accountable for their performance. From an economic perspective, decentralization can improve the match between the mix of services provided by the public sector and the preferences of the local population. It has also been noted that people are more willing to pay for services that respond to their priorities and that increased competition between local governments generates spaces for more creative responses adapted to local needs. But then, can decentralization and citizen participation live up to the faith and expectations that they have inspired? I argue that the literature commonly over-emphasises the role of citizen participation and decentralization in development and what these processes and reforms can achieve. Much of the evidence is anecdotal in nature and tends to neglect the specific contexts in which these processes take place. Also largely ignored are political economy considerations and a critical exploration of the relationship between these two key words. At best, when their interrelationships are addressed decentralization and citizen participation are conceived as based on a symbiotic relationship. I suggest, however, that the relationship between these two processes is not as straightforward as most of the literature assumes. The meanings of these two key words in current development lexicon are explored and critically assessed. I argue that whether or not the rising prominence of these two words actually means the emergence of a new development agenda is a moot point. It critically depends on the understandings of these ambiguous terms. The thesis adopts a political economy approach. Combined with this is an awareness of the broader historical and socio-economic context in which citizen participation and decentralization take place. The thesis applies these ideas triangulating diverse research methods and data sources. It combines a literature review and documentary analysis, a survey conducted with municipal authorities and civil society organizations in the Eastern Cape as well as structured interviews with Ward councillors and with key informants. From a theoretical perspective, the study lays a foundation for understanding the relationship between development policies outcomes and the nature of citizen participation and decentralization in developing countries. This, in turn, provides a basis from which citizen participation and decentralization in South Africa can be assessed and understood. The thesis presents evidence from a case study of the Eastern Cape, South Africa. By revealing how different dimensions of decentralization and citizen participation operate and intersect, the findings demonstrate, that contrary to common knowledge, citizen participation and decentralization are frequently at odds. Moreover, contrary to frequent statements, the research also shows that opening new spaces for participation in decentralized local governance can result in fewer changes and disappointing results at best, undermining the transformative potential of the concepts of participation and decentralization.
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- Date Issued: 2009
An evaluation of the BAE/SAAB South African Royal Manufacturing project in Virginia, Free State Province : a case study of the implementation of the South African Defence Offsets
- Authors: Wellmann, Gwendolyn
- Date: 2010
- Subjects: Arms transfers -- South Africa , Weapons industry -- South Africa , South Africa -- Military relations
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9075 , http://hdl.handle.net/10948/1296 , Arms transfers -- South Africa , Weapons industry -- South Africa , South Africa -- Military relations
- Description: This study is an evaluation of the BAE Systems/SAAB consortium National Industrial Programme project, South African Royal Manufacturers (SARM), which forms part of BAE Systems/SAAB’s National Industrial Participation Programme (NIPP) obligations resulting from their participation in South Africa’s 1998 Strategic Procurement Programme (popularly referred to as the ‘arms deal’). SARM was a gold chain manufacturing plant, located in the Free State mining town of Virginia and which was implemented by the BAE Systems/SAAB consortium in partnership with the Harmony Gold Mining Company. Funding for the business was provided by the BAE Systems/SAAB consortium as part of their industrial participation obligation. This funding was supplemented with a loan obtained from the South African Industrial Development Corporation (IDC) to the value of 40% of the cash funds; while land and buildings, as well as loans in the form of gold granules and bars, were provided by Harmony Gold Company, as part of what they describe as their corporate social responsibility towards the Virginia area where they are the only mining company operating; and also simultaneously as their obligation towards gold beneficiation as required by law. The business failed after less than 12 months of operation amidst allegations of theft of gold and the sudden lay-off of approximately 500 poor black rural women. The company’s liquidation appears to be on the backburner indefinitely. The study was conducted over a period of 18 months, and this thesis written over several more. As part of this evaluation several issues were investigated. These issues are: the push for beneficiation of South African mined metals; the National Industrial Participation Programme; local government development; the BAE Systems/SAAB consortium and other similar companies which are involved in jewellery production for export as part of both the country’s beneficiation drive, as well as the 3 NIPP. These other companies are used in this study as a ‘control’ group against which SARM’s performance can be measured realistically. Different research methods were used during the evaluation, including secondary document reviews, face-to-face and telephonic interviews with key-informants, the use of e-mail to contact key-informants, as well as conducting face-to-face questionnaires with random interviewees, and a focus group discussion with SARM ex-workers. There were several limitations to this study. The primary limitation was the inaccessibility of official and legal documents pertaining to both SARM, and the 1998 arms deal. SARM no longer exists, and thus the evaluation results should be used as lessons learned for similar projects in the future.
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- Date Issued: 2010
Critical reflections on the war on terrorism from an international human rights perspective
- Authors: Fabbriciani, Antonio Antonino
- Date: 2010
- Subjects: Human rights , War on Terrorism, 2001-2009 , Civil rights , International law
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9041 , http://hdl.handle.net/10948/1205 , Human rights , War on Terrorism, 2001-2009 , Civil rights , International law
- Description: This study explored the balancing out of the rights associated with terrorist and counter-terrorist attacks by using descriptive case studies of the US 9/11 attacks; and the counter-terrorist attacks on Afghanistan and Iraq. The research was conducted within a critical theory paradigm, drawing on the ideas of Habermas and other Critical Theorists. The research design was influenced by the securitive and ideological nature of the topic and it was decided that an extensive review of literature would be more suitable than a field study. A small number of interviews added to the richness of the data. Human rights, needs and international relations were investigated to serve as a theoretical starting-point for the study (Chapter 2). The case studies were subsequently explored against the background of this theoretical approach. This thesis therefore assessed the impact of human rights law on terrorism and counter-terrorism attacks under the Human Rights Act (1998). It considered how the provisions of the Human Rights Act have influenced the formulation and interpretation of anti-terrorism laws, and it examined the role of the judiciary in adjudicating disputes between the individual and the state. It further discussed human needs and the progress on human rights, terrorist attacks, as well as counter-terrorism attacks. Extensive data was gathered on the 9/11 attacks, and it was concluded that these attacks fall within the definition of crimes against humanity under international human rights jurisprudence. To bring about a truly secure world we must adopt a new paradigm that shifts priority to the security of the individuals and of communities to achieving human security, the honouring of human rights, and respect for the rule of law. This will obviously require a renewed commitment by all individuals and a shared sense of responsibility for all people, all over the world. What we need now is a major course correction – a new iii A. Fabbriciani approach which begins with a broader understanding of what defines human rights and the rule of law (Wilson, 2007). The study also focuses on counter-terrorist attacks in Afghanistan and Iraq (Chapters 3 and 4). It was shown that counter-terrorist attacks had an effect on the global economic system and development policies, which have been dominated by ideological strategies for many years. However, resistance has come from Islamic states, which have realised that new-liberal economic practices are incompatible with their theological and economic traditions. This has caused a situation to rethink global development programmes by political leaders, and to move away from new-liberal schemes towards true global development strategies. One of the main findings of the study was that the crimes of persecution and torture on the basis of political or religious views have been perpetrated by both parties, namely Al-Qaeda, and the US and its allies. It has been shown that the explored acts of terrorism and counter-attacks represent crimes against humanity, as defined by the relevant provisions of international law.
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- Date Issued: 2010
Hotel rating through guest feedback
- Authors: Hensens, Wouter
- Date: 2010
- Subjects: Hospitality industry -- Customer services , Hotels , Hotels -- Evaluation
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9264 , http://hdl.handle.net/10948/1631 , Hospitality industry -- Customer services , Hotels , Hotels -- Evaluation
- Description: Hotel rating refers to the process where the comfort and services of a hotel are assessed and classified, usually in five categories, using stars as symbols. Conventional hotel rating systems are generally operated by governments or independent parties. However, with the growth of social media and customer-review sites, guest review platforms became an important source of information. The main aim of this study is to establish whether guest feedback can determine hotel ratings more accurately than conventional methods and whether a social media platform such as TripAdvisor can provide the necessary data to do so. The customer-review website, TripAdvisor, has grown rapidly and made a strong impact on the tourism and hotel industry. This study identifies the nature of TripAdvisor, its reliability, how its ratings compare with conventional ratings, and what criteria are used in guest reviews on TripAdvisor when assessing the quality of a hotel. These findings were triangulated with findings from the conventional rating systems of the 11 destinations that were sampled for this study to identify the value of TripAdvisor. Two samples were taken from TripAdvisor of 110 and 33 hotels, respectively. From the latter, ten guest reviews were gathered and analysed per hotel, resulting in a total of 330 reviews that were analysed. The study’s findings indicate that TripAdvisor is the largest guest feedback platform for hotels and its data can be considered to be reliable. The TripAdvisor ratings were not connected to the conventional ratings of the sampled hotels. The criteria used in TripAdvisor reviews focused more on service delivery than on the objective tangible elements used in most hotel rating systems. The rich context found in most guest reviews makes the information presented on TripAdvisor valuable. There is no evidence that conventionalrating system controls are linked to the comments found in TripAdvisor reviews. The results facilitated the identification of the delight and frustration factors in services marketing for the hotel industry. A new theory to include guest feedback in hotel ratings is developed and proposed. The study further presents two future scenarios, the most likely one of which predicts the demise of conventional rating systems as a result of the success of guest feedback platforms such as TripAdvisor.
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- Date Issued: 2010
Investigating the impact of a psychometric assessment technique in the South African automotive industry
- Authors: Piro, Karen
- Date: 2011
- Subjects: Automobile industry and trade -- South Africa -- Employees -- Ability testing , Automobile industry and trade -- South Africa -- Employees -- Training of
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9397 , http://hdl.handle.net/10948/1381 , Automobile industry and trade -- South Africa -- Employees -- Ability testing , Automobile industry and trade -- South Africa -- Employees -- Training of
- Description: This research takes place in a South African multinational automotive industry, which needs to be on the forefront for being globally competitive and sustainable to remain viable in the country. A strategic initiative was embarked upon to identify talent within their staff population, through the psychometric assessment of learning potential. The objective was to identify high potential employees and provide them with the requisite training and development to meet the demands of the rapidly advancing technology. The primary purpose of this study is to investigate the usefulness of the Ability, Process of Information and Learning Battery (APIL) as a psychometric assessment tool for identifying talent, within a heterogeneous workforce. This research adopts a cross-cultural approach as it is comparative in nature and addresses the adequacy of a psychometric instrument in a multicultural context. The Employment Equity Act has transformed the landscape of the use of psychological measurement in South Africa, in that it stipulates that no psychological test that is biased against any cultural group can be used. A sample of 841 heterogeneous staff employees was assessed with three major research objectives: (a) to ensure that the instrument could stand scientific scrutiny thereby complying with the Employment Equity Act; (b) to recommend ways the organisation can identify and understand employees’ talent more holistically; and (c) to manage talent more effectively. The heterogeneous sample was divided into six homogeneous subsets for statistical analysis. This research attempted to answer the first objective through the examination of internal consistency, bias and equivalence of the APIL. Results showed good internal consistency, very good construct equivalence and low item bias, demonstrating the APIL can be applied fairly in a multicultural industrial setting. The second objective was determined by investigating whether significant difference in mean learning potential scores occur among the identified subsets in the sample. Statistical analyses provide clear trend lines indicating that sociopolitical and socioeconomic factors of advantagement and disadvantagement, age and education influence learning potential. However it is also evident that there are individuals across all subsets that demonstrate strong cognitive potential. This supports the rationale on which the APIL was developed, in that it distinguishes people with high learning potential despite the fact that there may be gaps or limitations in skill repertoire due to past disadvantagement. Recommendations to address the third objective is provided by aligning learning potential with the performance management system to provide a holistic overview of the talent composition. This will assist in the identifying of strategic training and development interventions needed at the individual, functional and organisational level, which is key for the South African automotive industry to remain competitive and viable.
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- Date Issued: 2011
Management and performance indicators of micro-finance institutions in Uganda
- Authors: Milly, Kwagala
- Date: 2011
- Subjects: Microfinance -- Uganda , Financial institutions -- Uganda -- Management , Management , Performance standards
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9273 , http://hdl.handle.net/10948/1641 , Microfinance -- Uganda , Financial institutions -- Uganda -- Management , Management , Performance standards
- Description: The purpose of this study is to examine how the management of micro-finance institutions in Uganda has affected the performance indicators of these institutions, and whether or not the management of these institutions is responsible for their failure. The need to carry out this study arose as micro-finance institutions in Uganda failed to attain their planned performance indicators, to such a degree that most of them closed down. Although at their inception there was considerable entrepreneurial activity supported by a highly favourable government policy environment, their closure soon after establishment raised concern as to what caused them to fail. This study was encouraged by the observation that most of these institutions failed to realise their performance indicators as planned, but the underlying cause was not clear. Thus, the study focuses on establishing stakeholder perceptions of the management of the micro-finance institutions, and the relationship between their management (planning, implementation of planned programmes, and control) and their performance indicators, following the rationale of the functional and contingency paradigms of the concept of management. The study examines the way management dealt with these institutions‟ internal and external environments to influence their ability to realise their planned performance. The study is conducted using positivistic research methodology. This involved a collection of quantitative data from a sample of 454 respondents, including 64 managers, 177 employees, and 213 clients. Structured questionnaires were used to collect the data, and purposive and convenience sampling were applied to select the respondents. The respondents were selected from 56 randomly selected micro-finance institutions operating in Central Uganda and representing 75 percent of the country‟s operational institutions by December 2009. The data were analysed using the narrative, chi-square test, the ANOVA, factor analysis, and correlation and regression methods of analysis aided by the SPSS programme. The findings show that 79.2 percent of stakeholders (managers, employees, and clients) perceived that the management of their institutions was not conducted well in terms of planning, plan implementation, and control. Eighty-one (81) percent of both managers and employees and 83.4 percent of clients held the perception that the institutions failed xvi to achieve their performance indicators as planned. Furthermore, 81.7 percent of both managers and employees described their institutions‟ internal environment as largely defined by unsatisfactory supervision, and 66.9 percent of them revealed that their institutions‟ external environment was defined by family relations. These relations adversely affected the ownership, decision-making, employee recruitment, and deployment in the institutions. The findings also show that there were significant positive but weak relationships between management (planning, implementation, control, and dealing with the internal environment and the impact of the external environment) and the performance indicators of the institutions. The management of the institutions realised only 24.8 percent of their predicted performance indicators. Of the 13 null hypotheses that were formulated for this study, seven were rejected and the alternative hypotheses were accepted, while six were accepted. All the dimensions of the management of the micro-finance institutions in Uganda need to be developed if the performance of the institutions is to be improved and sustained to desired levels. It is suggested that large performance improvements will be realised by ameliorating all the dimensions of the institutions' management, while placing more emphasis on improving the following dimensions: the organisation of the institutions; the managing of their internal environment and the impact of their external environment; the conduct of their internal concurrent control; and the planning of their performance indicators and marketing, involving all the stakeholders, in particular the managers, employees, clients, Government, and the Uganda Micro-finance Forum, where necessary. Further research is recommended into other factors affecting the performance indicators of the institutions, since none of the management functions had explained them properly.
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- Date Issued: 2011
The business sustainability of an automotive refinish paint distributor
- Authors: Msuthwana, Vusumzi M
- Date: 2011
- Subjects: Business enterprises -- Development , Business enterprises -- Marketing , Business -- Sustainability
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9371 , http://hdl.handle.net/10948/d1012376 , Business enterprises -- Development , Business enterprises -- Marketing , Business -- Sustainability
- Description: From a broad overview of business management literature, the proposition emerged that strategic conditions within an organisation can translate into sustainable business development outcomes. However, in the rapidly evolving business environment, the quest to grow or sustain competitive advantage demands that business practices become more proactive, creative and innovative. Globalisation and technological advances drive the need for innovation within a business context and the resultant rapid pace of change demands that businesses adopt a customer-focused entrepreneurial orientation to accommodate this need for innovation. This study investigated whether the principles of marketing, business management tools and management of the customer-base could be incorporated as key drivers to develop innovative and creative tactics that could serve as viable solutions to sustain business development strategies of automotive refinish paint distributors. An initial step in this research comprised a theoretical overview of the internal business environment as a system of the enterprise that aims to provide an in-depth understanding of the organisation, which could be applied to support strategic business goals and objectives. The literature review further entailed an investigation and explorations regarding best practices that automotive refinish paint distributors could follow in order to identify, focus on and develop their source of competitive advantage, sustainability and profitability. From the literature review, a methodological framework was developed that could be applied to specific success indicators, moulded to produce distinctive competencies in the automotive refinish paint industry; defining a significant foundation from which the objectives of this study could be researched. The study adopted the qualitative research approach and focused on a single case of a refinish paint distributor. The reason for selecting the case study method is that an entire organisation could be investigated in depth with particular attention to detail. A detailed questionnaire was drawn up in order to conduct face-to-face interviews with selected respondents, based on the profound expertise of the selected personnel. This was done to enable the researcher to assess the prevalent elements of business sustainability applied by the automotive refinish distributor to enhance their competitive advantage. The design of the empirical element of this study, aimed at providing a blueprint that would enable the researcher to structure the research problem in such a way that the outcome of the study would be valid, objective and reliable. Due to the qualitative nature of this study, the results are interpreted through inductive reasoning, observations, projective and participatory approaches all of which are integrated into a comprehensive model indicating key drivers to promote, improve and facilitate the business sustainability of the automotive refinish paint distributor. A range of recommendations and managerial implications extracted from the results of the empirical study are presented in the final chapter.
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- Date Issued: 2011
An evaluation of the implementation of decentralization of the World Bank's operations of poverty reduction in Uganda
- Authors: Okiria-Ofwono Jacqueline Jane
- Date: 2012
- Subjects: Decentralization in government -- Uganda , Poverty -- Africa, Sub-Saharan , Sustainable development -- Africa, Sub-Saharan , Poverty – Uganda -- International cooperation
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9105 , http://hdl.handle.net/10948/d1012605 , Decentralization in government -- Uganda , Poverty -- Africa, Sub-Saharan , Sustainable development -- Africa, Sub-Saharan , Poverty – Uganda -- International cooperation
- Description: Continued debates on economic development, poverty eradication and the growing skeptism concerning the paradigms proposed through many decades, has led to a continued search for a paradigm that would, finally, resolve the issue of pervasive poverty in the Sub-Saharan Africa. Having implemented decentralization within government entities without any significant contribution to poverty eradication, the focus has now turned to the development agencies themselves. What are the inefficiencies in these agencies which if addressed might enable them deliver development aid more efficiently thus, providing more resources for development from being lost in the attrition of overheads? It is, therefore, argued that decentralization of development agencies will improve the efficiency and effectiveness of IFIs in delivering development aid. At the same time, decentralization reforms have been proposed as a response to the failures of highly centralized states (or organizations in this case). Empirical evidence, strongly, suggests that physical proximity and more "face-time", promotes better results-on-the-ground, delivered by staff who are better attuned to local conditions and have a better understanding of the client and their development agenda. But, will decentralization alone solve the issue of pervasive poverty? This research recognises that the factors affecting poverty are diverse and intricate and isolating just one part of the puzzle is not enough. Nevertheless, it is argues that decentralization, has a positive impact on poverty reduction thus, this study presents both practical and theoretical considerations from which policy measures can be derived. This thesis focused on establishing how the World Bank, changed its strategies through the implementation of decentralization of its operations as proposed in the ‗Strategic Compact‘, renewed the way it worked in order to maintain its relevance in the development world. The World Bank President, James Wolfensohn, proposed the Compact as a solution to the organization‘s self diagnosis that it was in distress, in a state of possible decline and was not fulfilling its mission of poverty eradication. This research, using Uganda Country Office as a case study, undertook, mainly, a qualitative review of the overall strategy of decentralization and its implementation organization wide and specifically, in Uganda. The research examined how the implementation of the strategy impacted on poverty trends in Uganda. This research found that the decentralization strategy was, fundamentally, the right one to deliver better results of the Bank‘s mission of ‗fighting poverty for lasting results‘ and its vision of ‗A World Free of Poverty‘. Contrary to the popular notion that the World Bank has been, largely ineffective in the delivery of its mission and its decentralization strategy just another one of its 'shams‘, this research established that the implementation of the strategy, although not having a direct or causal relationship, did have positive impact on poverty alleviation in Uganda. This study, therefore, makes a case for decentralization of donor organizations as a means of better delivery of the poverty eradication agenda in the developing world. The benefits though hard to measure in monetary terms are, nevertheless, real in terms of faster and better quality engagement with the clients which in turn, result into better delivery of services and programmes.
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- Date Issued: 2012
Corporate social responsibility: a competitive strategy for small and medium-sized enterprises in Uganda
- Authors: Turyakira, Peter
- Date: 2012
- Subjects: Competition , Social responsibility of business -- Uganda , Corporate culture -- Uganda , Corporations -- Moral and ethical aspects
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9295 , http://hdl.handle.net/10948/d1012648 , Competition , Social responsibility of business -- Uganda , Corporate culture -- Uganda , Corporations -- Moral and ethical aspects
- Description: In view of the important role small and medium-sized enterprises (SMEs) universally play as the backbone of national economies and the survival and competitiveness challenges that they face, the purpose of this study was to develop specific models of corporate social responsibility (CSR) for SMEs in Uganda as an avenue to enhance their competitiveness and foster economic development. The primary objective was to gain insight into the deployment of CSR in SMEs, including investigating CSR factors and their potential impact on competitiveness. This study integrates previous findings and theories on CSR activities and SMEs‟ competitiveness into a comprehensive hypothesised model. A comprehensive literature study revealed potential factors that could influence the Increased competitiveness of SMEs in Uganda. Four independent variables (Workforce-oriented, Society-oriented, Market-oriented and Environmental-oriented CSR activities) and three mediating variables (Employee satisfaction, Business reputation and Customer loyalty) were identified as variables influencing the Increased competitiveness (dependent variable) of SMEs. Independent variables were categorised as CSR factors while mediating and dependent variables were categorised as outcomes factors. Furthermore, hypotheses were formulated for possible relationships between the independent, mediating and dependent variables. All the variables in the study were clearly defined and operationalised. Reliable and valid items sourced from various measuring instruments used in other similar studies, were used in the operationalisation of these variables. Furthermore, several items were generated from secondary sources. A structured self-administered questionnaire was made available to respondents identified using the stratified and purposive sampling techniques, and the data collected from 383 usable questionnaires was subjected to several statistical analyses. The validity and reliability of the measuring instrument was ascertained using an exploratory factor analysis and Cronbach-alpha coefficients respectively. An exploratory factor analysis using SPSS 18 for Windows was conducted to identify the unique factors available in the data before applying structural equation modelling (SEM). The data were categorised into models of independent variables (CSR factors) and the mediating variables (Outcomes factors). The items measuring Market-oriented CSR activities and Workforce-oriented CSR activities loaded as expected. The items measuring Environmental-oriented CSR activities loaded onto two separate factors which were renamed Environmental-oriented CSR activities and Regulated CSR activities. One of the items originally expected to measure the construct Society-oriented CSR activities loaded onto Environmental-oriented CSR activities, leaving three items which loaded together onto the Society-oriented CSR activities factor. Four factors constituted the outcomes submodel, namely Customer loyalty, Stakeholder trust, Business reputation, and Employee satisfaction. In this study, SEM was the main statistical procedure used to test the significance of the relationships hypothesised between the various independent and dependent variables. Owing to the sample size limitations, the hypothesised model could not be subjected to SEM as a whole. Consequently, six sub-models were identified and subjected to further analysis. The following independent variables were identified as influencing the dependent variables in this study: Workforce-oriented CSR activities, Society-oriented CSR activities, Market-oriented CSR activities, Environmental-oriented CSR activities, Regulated CSR activities. To establish the influence of the various demographic variables on the mediating and dependent variables, an Analysis of Variance (ANOVA) and Multiple Linear Regression (MLR) analysis were conducted. The respondent‟s position/title in the business, form of enterprise, branch/sector of business, level of education, and the size of business were found to have an influence on the mediating and dependent variables of this study. This study has therefore added to the underdeveloped body of business research in Uganda by investigating a particularly limited segment of the literature, namely SMEs. The study has also identified and developed various models that explain the most significant CSR factors that influence the competitiveness of SMEs. Consequently, this study has put forward several recommendations and suggestions that can enhance the competitiveness of SMEs locally and globally. Further research is encouraged on action-oriented areas such as: the success of different policies and techniques to increase the uptake of CSR amongst SMEs; the economic, social and environmental impact of CSR at sector level; and a typology of SMEs with regard to their engagement in CSR.
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- Date Issued: 2012
Critical core competencies for effective strategic leadership in project management
- Authors: Jowah, Enoch Larry
- Date: 2013
- Subjects: Leadership -- Psychological aspects , Project management , Core competencies , Leadership
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9305 , http://hdl.handle.net/10948/d1017230
- Description: Project management is undeniably the fastest growing discipline as organizations move into the euphoria of projectification of their operations. Though projects have been a part of human life since time immemorial, there is a sudden realisation of the effectiveness of the methods used in project management. The enrolment of students studying for project management in tertiary institutions has shown tremendous increase. Yet the project execution process is mired by high failure rates and absence of clarity on the necessary skills required for effective project execution. The authority-gap in project management presents political and operational conflicts, and new innovative ways of authority-gap reduction need to be identified and taught in training programs. Simultaneously there is a realisation by both academics and practitioners that there is a difference between managers and leaders. Extensive studies on leadership have not allowed for a one-stop-leadership-style to be used in leadership of any form, let alone project leadership. In fact there is no standard definition of leadership as this has been heavily contextualized and thereby disallowing the creation of a universal definition. No cast-in-stone leadership styles are known and thereby leaving the research on leadership to concentrate on critical competencies required for effective leadership of projects. This study seeks to establish the core competencies needed by the project leaders and other practitioners to reduce the failure rate and maximise the benefits currently sought after by organisations. Studies have shown that the matrix structure within which the embedded projects work is a contributing factor to the failure of projects. Because projects are executed by people, it would be the proper utilisation of people’s talents and competencies that are expected to yield favourable results. Thus, whilst the matrix structure creates the authority-gap that presents a problem for effective project execution, management-by-projects still remains the best way known to add economic value to performance and productivity. The study therefore focuses on those characteristics of project leaders that will most likely make the difference in the way people perform in the workplace. The research findings emphasised the importance of empowerment of project managers and the development of their interpersonal skills of the project leader with special emphasis on extroversion, genuineness of senior management, and the responsiveness of the project leaders as important requirements for effective authority- gap reduction. These critical competencies will therefore facilitate the project execution process and enhance the empowered project leader’s ability to reduce the high project failure rate and high cost overruns. These competencies apply specifically to the human element as it relates to the role of the project leader and the interaction with the team members, this new knowledge needs to be introduced into training programs and project practitioners.
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- Date Issued: 2013
Factors impacting performance of training institutions in Uganda
- Authors: Okware, Fabiano
- Date: 2013
- Subjects: Universities and colleges -- Uganda , Education and training services industry , Education, Higher -- Uganda
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8857 , http://hdl.handle.net/10948/d1020150
- Description: The purpose of this study was to develop and empirically test a hypothetical model of factors impacting performance of training institutions in Uganda in order to establish their statistical significance. The liberalisation of the education sector in Uganda, which has led to the rapid growth in the establishment of private sector higher education institutions in the country, now necessitates empirical and theoretical research into the factors impacting performance of these training institutions. The mission of higher education training institutions is to constantly create a critical academic community to debate national issues and to generate relevant knowledge for the country’s economic growth and development. The study investigated and analysed how the independent variables (individual-, institutional- and external) impact institutional performance (dependent variable). The study reviewed literature in the areas of individual-, institutional- and external factors supported by Wei’s (2006), Mackenzie-Phillips (2008), Burke-Litwin (1994), Lusthaus, Adrien, Anderson and Carden (1999) and The Jain (2005) models as presented in section 6 of chapter one. The hypothetical model developed was based on the models mentioned. The study sought the perceptions of managers and utilised the quantitative research paradigm. A survey was conducted using a self-administered questionnaire distributed to managers in both public and private training institutions in Uganda. The final sample comprised 488 respondents. Data was collected in 2012 over a period of four months. The returned questionnaires were subjected to several statistical analyses. The validity of the measuring instrument was ascertained using exploratory factor analysis. The Cronbach’s alpha values for reliability were calculated for each of the factors identified during the exploratory factor analysis. In this study, correlation and exploratory factor analysis, the KMO measure of sample adequacy and Bartlett’s test of sphericity and regressions were the main statistical procedures used to test the appropriateness of data, correlation and significance of the relationships hypothesised between the various independent and dependent variables. The study identified nine independent variables as significantly impacting the performance (dependent variable) of training institutions in Uganda. Three statistical significant relationships were found between the individual factors: knowledge acquisition, role identity, employee empowerment and performance of training institutions in Uganda. Four statistical significant relationships were found between the institutional factors: strategic intent, management capabilities, organisational resources, organisational culture and performance of training institutions in Uganda. Two statistical significant relationships were found between the external factors: political/legal, stakeholders and performance of training institutions in Uganda. The study also found five statistically insignificant variables. It was found that managers in training institutions in Uganda should encourage employees to assess their own performance. Managers should formulate a policy on transparency and practice open communication using the right communication channels. Training institutions in Uganda should consider having organic and flatter organisational structures with a wider span of control. Managers should regard economic variables such as inflation rates and tax obligations when planning and drawing up budgets as this will impact their profitability. There is a need in Uganda to collaborate with and forge close relationships with international training institutions and global partners to become more globally competitive. The study has provided general guidelines at individual level how to best utilize employees to improve performance of training institutions in Uganda. Furthermore, general operational guidelines at institutional level for improving performance of training institutions have been given for such institutions to become and remain competitive in the global market place. The study has also highlighted general guidelines regarding managing external environmental factors to assist in improving performance of training institutions in Uganda.
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- Date Issued: 2013
Monetary policy in Namibia, 1993-2011
- Authors: Sheefeni, Johannes Peyavali Sheefeni
- Date: 2013
- Subjects: Monetary policy -- Namibia , Transmission mechanism (Monetary policy) -- Namibia , Money supply -- Namibia
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/3935 , vital:20493
- Description: This thesis investigated the role of monetary policy in Namibia for the period 1993 to 2011. It aims at achieving six objectives. First, it reviews the evolution of monetary policy in Namibia for the period 1980 to 2011. Second, it investigates the interest rate channel of the monetary policy transmission mechanism in Namibia. Third, it analyses the credit channel of the monetary policy transmission mechanism in Namibia. Fourth, it evaluates the exchange rate channel of the monetary policy transmission mechanism in Namibia. Fifth, it studies the money effect model in the context of the monetary policy transmission mechanism in Namibia. Sixth, it examines the exchange rate pass–through (ERPT) to domestic prices in Namibia. In order to achieve the objectives of the relative importance of the different channels of monetary policy transmission, a structural vector autoregressive model of the Namibian economy is constructed. Specifically the responses of the output and prices to monetary policy shocks for Namibia over the quarterly period 1993:Q1 to 2011:Q4 are investigated using impulse response functions and forecast variance error decompositions obtained from a structural vector autoregressive model (SVAR). The thesis also examined the exchange rate pass-through from exchange rate to domestic prices using both SVAR and the single equation error correction model (ECM). Estimation results on the different channels of monetary policy transmission mechanism showed that the interest rate channel and the credit channel are effective in transmitting monetary policy actions. The exchange rate channel is also operative but not effective. The money effect model confirms that inflation in Namibia is not a monetary phenomenon. The results of the pass-through relationship showed that there is an incomplete but high exchange rate pass-through from exchange rate to domestic prices.
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- Date Issued: 2013
Post-war reconstruction and development: a collective case study
- Authors: Heleta, Savo
- Date: 2013
- Subjects: Civil war , Peace , Peace-building , Nation-building
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9058 , http://hdl.handle.net/10948/d1008049 , Civil war , Peace , Peace-building , Nation-building
- Description: Since the end of the Cold War, there has been a surge in post-war stabilisation, reconstruction and development operations around the world. Externally driven efforts have been shaped by the liberal peace framework, which assumes that a rapid transmission or imposition of neo-liberal norms and values, combined with Western-style governance institutions, would create conditions for lasting peace and prosperity. Only in a few instances countries have attempted internally driven post-war reconstruction and development; in most cases, these efforts were either ignored or suppressed by international analysts, experts, academics and organisations. Despite all the expertise and funding spent since the early 1990s, externally driven operations have not led to lasting peace and stability, establishment of functioning institutions, eradication of poverty, livelihood improvements and economic reconstruction and development in war-torn countries. All too often, programmes, policies and „solutions‟ were designed and imposed by external actors either because they worked elsewhere or because they were influenced by geopolitical, economic and/or security interests of powerful countries. Furthermore, external actors have tended to assume that generic approaches based on the liberal peace framework can work in all places, while ignoring local actors, contexts and knowledge. Focusing on Bosnia and Herzegovina, South Sudan and Somaliland, this exploratory qualitative study critically explores and assesses both externally and internally driven post-war reconstruction and development practices and operations in order to understand the strengths and shortcomings of both approaches and offer recommendations for future improvements. This is important since socio-economic recovery and economic development are crucial for lasting stability and peace in post-war countries.
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- Date Issued: 2013
Textile and clothing industry competitiveness in the Southern African region
- Authors: Mwamayi, Kibunji Adam
- Date: 2013
- Subjects: Textile industry -- Africa, Southern , Clothing trade -- Africa, Southern , Competition, International , Africa, Southern -- Economic policy
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9137 , http://hdl.handle.net/10948/d1018684
- Description: This is a study of the relationship between approaches to people management and competitiveness, by examining the case of the textile and clothing industry in Southern Africa. The textile and clothing industry has historically played a major role in many national economies (including many southern African countries) contributing not only to overall economic growth, but also to the creation of significant numbers of relatively well-paid jobs. In the Southern African Region (SAR), the textile and clothing industry has undergone many structural pressures in the face of increased cheap imports from South-East Asian countries – above all, China and Bangladesh - which have resulted in the closure of many firms, and the significant downsizing of many survivors. This study seeks to explore the relationship between HR practice and organizational sustainability in the textile and clothing industry in Southern Africa region, with a particular emphasis on the cases of three countries: South Africa, Mauritius and the Democratic Republic of the Congo. Whilst at very different stages of national development, and with distinct political and developmental histories, all three countries were subject to active industrial policies, including the development of national clothing and textile industries. Again, all have faced the challenge of sustaining these industries in the face of liberalization and intensive competition from the Far East. This study is based on a multi-method approach, combining in-depth interviews with national industry surveys, and the usage of relevant documentary sources. It takes cognizance of the increasing relevance of new HRM practices and discourses to the growing field of Development Studies in the 21st century. The existing HRM literature suggests that there are a number of alternative people management strategies through which firms may secure their competitiveness, most notably strategic approaches to hard HRM (which treats people as an instrument to be strategically deployed to promote competitiveness), soft HRM (which promotes cooperative approaches to managing people) and traditional labour repression (managing people simply as a cost, to be managed in a short-term, un-strategic manner). The literature on HRM in Africa has suggested an alternative paradigm, which combines autocratic paternalism with elements of communitarianism. This study found that the bulk of firms encompassed by the study employed HR policies that recognizably fell within the soft HRM paradigm, enabling high value added production. However, an important exception lies in the area of security of tenure: firms tended to combine high levels of employee involvement and participation; as well as a commitment to human resource development, along with a persistent reliance on the usage of redundancies to adjust changes in the relative need for labour. Hence, this study highlights the limitations of theoretical approaches which see HR strategies as being necessarily coherent and self-reinforcing. Firms may broadly adhere to one approach, whilst adopting aspects of another as needs arise and in response to external pressures. An important exception to this was Mauritius, in which security of tenure appeared to be stronger, perhaps owing to the greater ease of enforcing regulations against illegal imports in a relatively small island country by allowing firms to plan for the future with greater confidence. In contrast, firms in South Africa were characterized by much lower security of tenure, against a backdrop of declining profits, reflecting the competitive challenges posed not only by legitimate low cost imports, but also illegal imports and the proliferation of rural sweatships. One again, this study highlights the relative fragility of the position of many firms and the continued importance of governmental support, most notably in terms of export incentives, support and facilitation in the adoption of new technologies, as well as better policing against illegal imports.
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- Date Issued: 2013
The impact of liberalisation on Zimbabwe
- Authors: Mugano, Gift
- Date: 2013
- Subjects: Economic Structural Adjustment Program (Zimbabwe) , Free trade -- Zimbabwe , Economic development -- Zimbabwe , Zimbabwe -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9025 , http://hdl.handle.net/10948/d1020198
- Description: The process of trade liberalisation and market-oriented economic reforms was initiated in many developing countries in early 1980s; and it intensified in 1990s. In 1991, Zimbabwe was assisted by the IMF to implement trade-policy reforms under Economic Structural Adjustment Programme (ESAP). After adopting ESAP, the country witnessed soaring balance-of-payment problems, contraction of output, unemployment and the loss of government revenue. A number of factors, which were at play resulted in dismal economic performance under ESAP. These factors still exist, in addition to inter alia weak economic policies, structural rigidities and weak institutions. However, notwithstanding this controversy, the country continuously opened its economy under Common Market for Eastern and Southern Africa (COMESA), Southern Africa Development Community (SADC), World Trade Organisation (WTO), Economic Partnership Agreements (EPAs) and bilateral agreements. It is against this background that this study is undertaken, in order to evaluate the impact of different trade-policy regimes on trade, welfare and revenue in Zimbabwe. This study used two models: World Integrated Trade Solutions/Software for Market Analysis and Restrictions on Trade (WITS/SMART) and Tariff Reform Impact Simulation Tool (TRIST). The WITS/SMART model was used because of its ability in analysing the tariff effect of a single market on disaggregated product lines. The model also has the capability to analyse the effects of trade-policy reforms in the presence of imperfect substitutes. In order to complement the WITS/SMART model, a TRIST model was also used. The use of the TRIST model enabled the study to evaluate the impact of trade reforms on VAT, excise duties, collected and statutory revenue – which the WITS/SMART model had overlooked. Using the WITS/SMART model, the study considered seven trade-liberalisation frameworks for Zimbabwe: full implementation of the SADC free trade agreement (FTA), SADC common external tariff (CET), COMESA CET, COMESA FTA, EPAs, BFTAs and WTO FTA.
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- Date Issued: 2013
The influence of service performance measurement on service delivery: expectations of university students in Kenya
- Authors: Mbuthia, Lydia Muthoni
- Date: 2013
- Subjects: Universities and colleges -- Kenya -- Administration
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9233 , http://hdl.handle.net/10948/d1021064
- Description: The demand for university education has increased at a higher rate than the resources available for universities to offer the required services. In Kenya, the demand for university education has continued to rise with university enrolment increasing tremendously over the last four decades. This growth calls for an investigation to find out the impact of this expansion on service delivery in universities. Kenya has thirty-nine fully-fledged universities that have been accredited by the Commission for University Education (as at 31st March 2013). Twelve others are operating with interim letters of authority (ILO). This development has created competition amongst universities and, as a result, necessitated the development of strategies to ensure survival in this changing environment. The review of existing literature on this subject has established that service delivery is a service differentiator and therefore could be utilised by universities to gain a competitive advantage and therefore enhance their overall performances. Based on this background, this study sought to establish the influence of service performance measurement on service delivery in relation to the expectations of university students in Kenya. Secondary sources were used to formulate a theoretical model of the influence of service performance measurement on service delivery that guided this study. The theoretical model indicates that non-academic aspects, academic aspects, reputation, programme issues and access factors may influence service delivery at the university. These five dimensions were used in the study as the independent variables of service delivery at the university. The outcomes of service delivery at the university were identified as student expectations, student satisfaction, student loyalty and student retention in the theoretical model; these were treated as dependent variables. Hypotheses were formulated that proposed relationships between the independent variables and service delivery. Hypotheses in respect of relationships between service delivery and the outcomes were also developed. A quantitative research approach was adopted to empirically evaluate the relationships between service delivery and the variables in this study. Data for the study was collected through the use of a structured self-administered questionnaire that was distributed to 720 university students in Kenya. Six hundred and thirty useful survey responses were received from fifteen universities. The data collected was subjected to factor analysis and multiple regression analysis to test the hypothesised relationships between the variables and service delivery. Descriptive statistics were also obtained from the raw data. The findings of this study indicate that non-academic aspects, academic aspects and access factors have positive and significant influence on service delivery in Kenyan universities. The quality and adequacy of academic, entertainment and sports facilities together with increased accessibility to services by students are important factors that influence service delivery at a university. The university students would like to be treated with respect and courtesy by academic and administrative staff during these service encounters. The empirical results of the study also reveal that student perceptions of service delivery impacts positively on student expectations, student loyalty and student retention related to convenience as well as student retention related to quality assurance.
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- Date Issued: 2013
The interface between financial management and marketing management in South African businesses
- Authors: McLaren, Joseph Ignatius
- Date: 2013
- Subjects: Marketing -- South Africa -- Management , Finance -- South Africa -- Management , Business enterprises -- South Africa -- Finance
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9331 , http://hdl.handle.net/10948/d1021111
- Description: This study investigates the interface between financial and marketing management in South African businesses by investigating the financial and marketing-management processes. This process orientation highlighted important interactions between the two functions. A critical analysis of secondary resources produced a clear theoretical foundation on which the development of the proposed interface framework was based. The critical literature analysis indicates four steps in the financial management process, namely, financial analysis, financial decision-making, financial planning and financial control (independent variables) and five steps in the marketing management process, namely, understanding the marketplace as well as customer needs and wants, designing a customer-driven marketing strategy, constructing an integrated marketing programme, building profitable relationships and capturing value from customers in the form of profits and customer equity. These steps were used to derive a proposed theoretical framework that shows how the steps in the financial-management process relate to those in the marketing-management process. The framework also indicates the perceptions of managers on the interface between the two functions. The perceptions on the interface include aspects such as the level of communication between the two departments, the understanding of each other‟s function and the flow of information between the two departments. From this framework, the six hypotheses were formulated to test the proposed relationships. The focus of the study is on the interface between financial management and marketing management; therefore, the population of this study comprised of financial and marketing managers in South Africa. The primary data relating to the interface between financial management and marketing management was acquired by means of an on-line web-based survey. Descriptive statistics was used to present, analyse and interpret the results of the data analysis. Various inferential statistical techniques (T-tests and chi-squared tests) were employed to determine whether respondents‟ perceptions of the items in the measuring instrument differed as result of whether they were employed in the finance or marketing sections of the business. Correlations (Pearson Product Moment correlations) were calculated for the purpose of investigating the relationships between the financial and marketing management variables used in this study. Factor analysis showed that financial management consisted of four factors that corresponded with the steps in the process, and marketing management produced five factors that related to the steps in the marketing management process. Lastly, statistical tests (MANOVA) were conducted to determine whether the perceptions of respondents, with regard to the financial and marketing management variables, were influenced by selected demographic variables. The results of the empirical study indicated positive relationships between all the variables in the framework. The marketing management factors, namely, mix and profit, reported the lowest correlations compared to the financial management factors. It was also found that financial and marketing managers had different perceptions of the steps in the financial-management process but that they did not have different views of the steps in the marketing-management process. Furthermore, financial and marketing managers had different opinions about the long-term perspective of the business as well as conflicting views with regard to the flow of information from finance to marketing. Financial managers were of the opinion that marketing managers did not understand financial methods and procedures and were unable to specify their requirements to finance. The proposed framework could be seen as the start of marketing theory development on finance interaction as it showed that interface relationships could be further explored.
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- Date Issued: 2013
Track-one diplomacy and post-conflict reconstruction : Kenya's mediation of Somali conflict and strategic intervention avenues
- Authors: Mwanika, Philip Arthur Njuguna
- Date: 2013
- Subjects: Mediation -- Somalia , Mediation -- Kenya , Diplomacy
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:8338 , http://hdl.handle.net/10948/d1020628
- Description: This study focuses on the Kenyan mediation of the Somali conflict and strategic intervention engagement between 2002 and 2012. The core aim of the study was to establish and evaluate the role and effects of track-one diplomacy on conflict management and post-conflict reconstruction as pertains to the Somali conflict and on the basis of the Kenyan experience. A qualitative approach was followed in this study. It employed a descriptive, explanatory and analytical case-study method. The data were collected through interviews and documentary analysis. The twenty-two participants in the study were drawn from the Kenyan Foreign Ministry, the Inter-Governmental Authority on Development (IGAD), the Regional Centre on Small Arms and Light Weapons (RECSA), the International Peace Support Training Centre (IPSTC), the East African Standby Force Co-ordination Mechanism (EASFCOM), the African Union Mission in Somalia (AMISOM), the United Nations Political Office for Somalia (UNPOS), the African Peace Forum Organization (APFO), and selected respondents representing the Somali people. The documents comprised policy treatises, protocols, treaties, and communiqués highlighting the actions of the Kenyan government and other track-one actors in the Somali peace endeavour. Other scholarly research on official diplomacy, soft-power and conflict management by small States – in particular African case studies – were also utilised. The study revealed that Kenya’s diplomatic and stabilisation efforts had their own dynamics and challenges. This is especially so with regard to the preferred policy option of exercising diplomacy that utilises soft-power resources. This diplomacy had to contend with the challenges of dealing with sensitive aspects of the process. These sensitive aspects involved a recognition of and complicated engagement with the Somali conflict-constituencies, and a complex mapping of various actors and their respective interests. Contrary to the expected outcomes, interests and issues 17 proliferated, and the original peace-making agenda was consistently slowed down and complicated. The study also revealed that Kenya ought to have exercised a non-directive role in dealing with the different Somali conflict players. This role provides that such an “interested mediator” ought to exercise some considerable influence over the mediation environment. It also emerged from the study that as pertains to the current peace-making developments in Somalia that began in 2005 onwards to 2012, it is important that different intermediary co-operative roles be recognized and utilised. Towards this end, the study recommends that Kenya’s diplomacy should adopt a strategy of co-operation with those regional regimes that it helped to establish. A case in reference is the diplomatic opportunity of utilising regional arms control and disarmament diplomacy. This is Kenya’s intermediary co-operative role with RECSA, which is mandated to support arms control and disarmament implementation efforts in the East African region. The study also recommends that strategic foreign policy and regional actions by Kenya should be taken up given its new lease of engagement, noting that it was officially integrated into AMISOM in 2012. The study posited that in the ongoing engagement environment there would be a ‘revisiting’ of the experiences and complexities of the first phase of engagement (2002-2004). It is, therefore, recommended that Kenya should seize this opportunity and continue with its ‘facilitative and enabling role’ in its peace diplomacy, while utilising the lessons learnt in past engagements.
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- Date Issued: 2013
Business, state and society in the Western Cape from 1960 to 1990
- Authors: Wood, Robert Jameson
- Date: 2014
- Subjects: Industrial policy -- South Africa. , Apartheid -- South Africa -- 1960-1990 , South Africa -- Economic conditions -- 1960-1990 , South Africa -- Economic policy
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9125 , http://hdl.handle.net/10948/d1018502
- Description: This research examines the relationship between business, the state and society in South Africa -- particularly the Western Cape -- over the period from 1960 to 1990, viewed against the background of economic conditions in this region, South Africa and the world. Utilising a development history approach, it is based on an extensive study of primary and secondary documentation, supplemented by a panel of in-depth interviews and observation. This study finds that the relationship between business and apartheid incorporated both functional and dysfunctional elements, although over time the benefits diminished and the costs multiplied. The latter, Regulation Theory suggests, is true for any institutional order, but it could be argued that, under apartheid, the particularly fragile and contradictory nature of the institutional arrangement made inevitable crises more rapid and more pronounced. On the one hand, apartheid restricted the economic development of the country, as a result of a range of factors from skills shortages to the visible waste of resources on grand ideological projects and security; as suggested by Resource Curse Theory, minerals windfalls tend to encourage irresponsible behaviour by governments. On the other hand, certain businesses prospered, notably the Afrikaner business sector. All business benefited from the overall growth of the 1950s and 1960s, whilst niche players often did quite well even during the 1980s. Further, the South African businessmen, both English- and Afrikaans-speaking, were skilful in adapting to the difficult conditions brought about by apartheid, and in many cases they prospered. As highlighted by Business Systems Theory, embedded social ties and informal relations may help either support or compensate for formal regulatory pressures. Many of these general trends were particularly accentuated in the Western Cape. The fact that business protests against government policies were often more motivated by concerns as to future property rights and of social disorder, rather than human rights, does indeed raise serious moral issues. However, in helping encourage political reform, they may have made a positive contribution. This study is founded on three related strands of thinking within the political economy tradition, Resource Curse Theory, Regulation Theory and Business Systems Theory, with the emerging common ground between these three bodies of thought being highlighted. As suggested by Resource Curse Theory, non-mineral producing regions tend to be particularly adversely affected in mineral rich countries, and there is little doubt that the region bore all the costs of the collapse of the gold price in the 1980s, and lacked the deeper capital base of the now Gauteng region to cushion the shock. Whilst apartheid may, as we have seen, have served conservative sectors of agriculture and mining quite well for many years, it also involved large costs incurred through social engineering experiments and the increasing demands of the security establishment. Resource Curse Theory suggests that national economies become dangerously dependent on the vagaries of commodities markets, and that the process of institutional design and evolution is hampered by assumptions of easy money which may temporary resolve the negative consequences of any institutional shortcomings. The poor price of gold in much of the 1980s brought about a crisis in the system, and, there is little doubt that this contributed to the demise of the order. As suggested by Resource Curse Theory, the experience of the Western Cape, a region of the country poor in minerals, was often one of inefficient and wasteful state intervention, coupled with increasingly poor performance of non-mineral related industries. Indeed, the effects of the recession of the 1980s were most pronounced in non-mineral producing areas of the country, particularly in the Western Cape. Regulation Theory highlights that no set of institutions and practices is ever totally coherent and functional, but at specific times may work to promote both certain types of economic activity and overall growth. It is wrong to suggest that because an order only works for some players at specific times it is simply dysfunctional or does not work properly at all. However, over time, internal contradictions mount and the benefits diminish. A particular feature of the apartheid order was that some of its core benefits at its height were particularly concentrated on some players (segments of Afrikaner commerce and industry, mining and agriculture), whilst the costs were shared across a wider range of players, with a disproportionate burden being borne by the black majority. A further feature was that the costs were often indirect and spread over many years if the benefits were sometimes immediate: this would include the persistent dysfunctionality of much of the South African education system and the criminal ecosystem that was nurtured through sanctions busting. Internal contradictions and spreading dysfunctionality rarely leads to a conscious and coherent period of institutional redesign, but rather an incoherent, experimental and contested process, such as characterized late apartheid reforms, and, indeed, the post February-1990 negotiation process. Finally, again at a theoretical level, as Business Systems Theory highlights, it is important to take account of the formal and informal ties interlinking firms in different sectors in the region, and firms and government, and the extent to which regions within a particular country may follow very distinct developmental trajectories. The benefits and the costs of the system diffused unevenly in the region, giving many players both a stake in the existing order, and an interest in some or other type of reform.
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- Date Issued: 2014