Altruistic love culture and workers well-being: a study in workplace spirituality
- Authors: Simms, Michelle
- Date: 2019
- Subjects: Employee assistance programs -- South Africa , Religion in the workplace Altruism Interpersonal relations and culture -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43468 , vital:36892
- Description: Business leaders and company analysts identify the fact that the marketplace necessitates flexibility and mobility to triumph over the competitive difficulties which businesses usually encounter. More recently approaches have focused on the role that people perform in bringing about competitive advantage and in particular strategies on how to increase Employee Well-being. Given the need for Employee Well-being in order to achieve desired work-related results, management has become progressively more enthusiastic about methods to improve the well-being of their employees. This research study seeks to make a contribution to this topic by investigating how Employee Well-being can be increased by inculcating an Altruistic Love culture amongst employees. To achieve this objective an Employee Well-Being Model was presented. Spiritual Leadership in the workplace was discussed as the theoretical framework with Altruistic Love as a feature in the intrinsic model of motivation explained further. Six values were defined and according to the theoretical framework were important in order to achieve Employee Well-being. These values were Appreciation, Kindness, Integrity, Compassion, Humility and Forgiveness. The Employee Well-Being Model served as a basis for the compilation of the survey questionnaire to investigate the role of Altruistic Love values in achieving Employee Well-being. The questionnaire was administered in two stages. The first was a printed survey distributed to all workers at a FMCG company called Springbok Discount Meat Centre. The second part was an electronic survey sent out by email, where a link to the online survey could be accessed. The empirical results revealed that Appreciation, Kindness, Integrity and Humility were significantly positively related to Employee Well-being. Compassion was significantly negatively related to Employee Well-being. It can consequently be postulated that there will be a significant improvement of Employee Well-Being in the workplace if Altruistic Love values, defined in the study as Appreciation, Kindness, Integrity and Humility are practised more often by employees including management.
- Full Text:
- Date Issued: 2019
Strategic service quality challenges within Metrorail in the Western Cape
- Authors: Skosana, Nkosinathi Thembinkosi
- Date: 2019
- Subjects: Consumer satisfaction -- South Africa -- Western Cape , Customer relations -- Management Railroads -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43368 , vital:36862
- Description: Service quality has become a major area of attention for organisations as there is proven research that highlights a strong link between business performance, customer loyalty, profitability and customer satisfaction. Therefore, understanding factors that influences the organisations service quality becomes vital for managements (Fukey & Issac, 2014). According to (Kotler, 1991), the main objective of any transport organisation is to achieve passenger satisfaction and loyalty, as well as a superior quality service which is envisioned to keep the service provider at a competitive position in the field of passenger transportation. The primary research problem in this study is to understand perceived service quality challenges within Metrorail Western Cape. The study employs a modified SERVPERF models in developing a model suitable for testing the perception of commuter in public rail transport. In order to assess this, the study adopts a Positivistic view with the aim to produce quantifiable data, through the use of large samples and the testing of hypotheses. The study is quantitative in principle. Quantitative study supports the use of surveys as a means of data collection and because the data is quantitative, this allows the use of rigorous statistical analyses in order come to a conclusion or finding. The results of this are of a descriptive nature and can easily be used to infer to a larger population. A total of 400 questionnaires were distributed electronically using the Questionpro links and manually distributed at stations. From the distributed total, a total of 257 responses were received and analysed using software package STATISTICA with the assistance of a qualified statistician. The key findings indicate that according to the perception of commuters, Metrorail service quality is below the expected levels. The major arears of importance for commuters in Western Cape are safety, communications and reliability of the service.
- Full Text:
- Date Issued: 2019
Loyalty programmes in the South African health and beauty industry
- Authors: Snyman, Carl Petrus
- Date: 2019
- Subjects: Customer loyalty programs -- South Africa , Customer clubs -- South Africa Beauty shops -- South Africa Cosmetics industry -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44056 , vital:37097
- Description: This treatise will investigate Loyalty Programmes within the South African Health and Beauty Industry. The most used Loyalty Programmes within South Africa fall into this industry, with Clicks being the most popular programme. The factors that influence success of these Loyalty Programmes is yet to be established. Previous work on customer loyalty has focused on generic factors influencing loyalty, but not on Loyalty Programmes in the Health and Beauty Industry. The review of the literature concentrates on defining customer loyalty and what factors contribute to the success of Loyalty Programmes. This study assessed the success of Loyalty Programmes within the South African Health and Beauty Industry. This study was done using exploratory factor analysis of Loyalty Programme measurement items that looked at attitudes and behaviours influencing customer loyalty. Factor analysis was done using data gathered from an online questionnaire. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 603 is used in this study. Descriptive statistics were used to organise the data. Inferential statistics were used to project the findings onto the full population. The biggest contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing Loyalty Programmes in the Health and Beauty Industry. The study found that attitudes regarding general assessment, communication, personalisation, trust, flexibility and rewards are factors to consider in Health and Beauty Industry Loyalty Programmes. The study also found factors related to behaviours influencing general assessment, communication, purchase behaviour, flexibility, rewards and personalisation are factors to consider for Loyalty Programmes in the Health and Beauty Industry. The variables pertaining to demographics were found not to have a significant influence on the difference in the attitudes and behaviour of Loyalty Programme participants towards taking part in Loyalty Programmes. Loyalty Programme participation was not found to necessarily influence Loyalty Programmes. Apparent value was found to be an important factor in influencing purchase behaviour of Loyalty Programme participants. Trust towards Loyalty Programmes is not confirmed by Loyalty Programme participation. In order to maintain the credibility of the programme, Loyalty Programmes must gain participants’ trust. The study found no strong indication that Loyalty Programme communication at the moment increases repeat purchase behaviour indicating that communication strategies are not effective in the Health and Beauty Industry Loyalty Programmes. The personalisation approach is more focused on the personalisation of products than services. The ability of participants to use points/rewards on different platforms is important to Loyalty Programme participants. Non-reward value added services such as priority service and limited access to products are not a popular type of reward in the Health and Beauty Industry Loyalty Programmes. The study added to the body of knowledge on the statistical analysis approach to assess customer loyalty in the South African Health and Beauty Industry.
- Full Text:
- Date Issued: 2019
The effective use of corporate social responsibility as a strategic marketing tool to achieve competitive advantage in the South African banking sector
- Authors: Sogoni, Shalene
- Date: 2019
- Subjects: Social responsibility of business , Business communication Mass media and business Marketing Banks and banking -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/44034 , vital:37094
- Description: The South African banking sector has increasingly grown, with the rise of new entrants in the market and a strong fintech focus, offering a completely digital banking service with products designed to improve the money management of clients. Competition within this sector has become rife, giving banks the option to compete by using traditional means or pursue alternative options. In the past, banks focused more on lowering costs, increasing sales, improve customer retention strategies and the development of superior digital products and services driven by new technology. However banking organisations also understand that is not enough. In order to survive in a highly competitive industry, firms will be have to diversify and follow alternative means outside of the standard traditional ways of doing banking. The business case for engaging in corporate social responsibility is clear and unavoidable as the scope and nature of the socio-economic problems within our communities persist, so has these societal problems become interdependent with the business environment. Therefore, executive managers and are now encouraged to become good corporate citizens, by becoming more socially responsible in the way it does its business. In other words, by strategically applying CSR, as a marketing tool, a company can be profitable, obtain a competitive advantage and simultaneously contribute towards making a sustainable difference in society. The intent of this study is to determine if corporate social responsibility is being effectively used as a strategic marketing tool to achieve competitive advantage in the South African banking sector. In addressing the main research question, and several other secondary objectives, this study seeks to enrich the discussion by presenting a theoretical review that demonstrates the relationship between several concepts, namely, corporate strategy, strategic marketing, corporate social responsibility and competitive advantage, interrelated in this study. The study employs a qualitative research approach by empirically conducting in-depth discussions with industry experts on the subject matter at hand, underpinned by academic literature. The study will justify the interdependencies of business and the society and explores the benefits of integrating CSR into the core strategy of business. The findings will be valuable to business executives, corporate social responsibility or marketing managers, academics and scholars who are trying to better understand the determinant’s of corporate social responsibility, strategic management and competitive advantage.
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- Date Issued: 2019
Exploring the financial giving behaviours at a congregational church in Port Elizabeth: a qualitative study
- Authors: Stoffels, Eldridge
- Date: 2019
- Subjects: United Congregational Church of Southern Africa , Bantu Congregational Church in South Africa Church finance -- South Africa -- Port Elizabeth Finance -- Psychological aspects Investments -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43990 , vital:37090
- Description: The United Congregational Church of Southern Africa (UCCSA) was established in 1967 through the combination of Church bodies in the Congregational Union of Southern Africa (CUSA), The London Missionary Society (LMS) and Bantu Congregational Church of Southern Africa (BCCSA). The vision of the founders of the UCCSA (LMS) in 1799 was to establish the two Congregational Churches, complete the groundwork through erecting church buildings, provide training to Church Ministers and fund the churches until they became self-sustainable. Thereupon fruitful ways needed to be established to raise funds for the mission of the church. One of the primary methods of raising money was from financial giving of members. The Congregational Church that is the focus of this study forms part of the UCCSA, which includes the church bodies within Southern Africa. The financial statements of this church were scrutinised and it was found to be making losses in the prior 3 financial years (2015-2017). However, in the 2018 financial year the members’ contributions increased by 35 percent compared to the previous financial year. The study therefore explored the factors influencing financial giving behaviours among members at a Congregational Church in Port Elizabeth, taking into consideration a significant positive shift in financial giving in the 2018 financial year in comparison with the prior 3 financial years (2015-2017). Based on this exploration, recommendations will be developed that could assist in enhancing the financial position of the Congregational Church as well as its sustainability as a religious organisation in future. A qualitative, explorative and contextual design was used for the study. The causal model for financial giving described by Finke, Bahr and Scheitle (2006) was used as basis for a theoretical framework. Using purposive sampling, 12 church members that were aged between 18 and 60 years and had recently financially contributed through pledging (tithing), and other monetary donations as part of their church membership were chosen to participate in two focus group discussions, thereby ensuring the data collected was rich with context. The data was analysed by using ATLAS.ti software which has been proven to guarantee the reliability of results. To ensure a high standard of qualitative research, the study adhered to the main principles of trustworthiness by Lincoln and Guba, including dependability, transferability, confirmability and credibility of the research process. Ethical principles of beneficence and non-maleficence, informed consent, privacy, anonymity and confidentiality of data, as well as obtaining ethical clearance, were adhered to in the study. The study yielded data that gave rise to eleven main themes and five sub-themes with regard to the factors that influenced financial giving behaviours of church members. These included: blessings members received from God, church attendance, belonging to a church community and church size, church financial needs (sub-themes included leadership, transparency about the financial position of the church and historic influences), stewardship (sub-themes included non-financial giving behaviours and other financial giving responsibilities), church involvement, tithing, member’s budget, spirituality, and stages of life. Participants were in agreement that blessings from God, belonging to a church community, transparency about the financial position of the church, member’s budget, and spirituality positively influenced their financial giving behaviours in the church. Factors that negatively influenced their giving behaviours included church size, historic influences, non-financial giving behaviours and other financial giving responsibilities. Church involvement, the member’s budget, as well as stages of life both positively and negatively influenced their financial giving behaviours. Participants were not in agreement whether church attendance, leadership and tithing influenced their financial giving behaviours in the church. Finke et al. (2006)’s conceptual model could be used to explain the findings. However, additional factors were identified to be influencing financial giving behaviours among members at the church under study. Some of the main recommendations made, based on the objectives of the study, are: For the Church Council to remain transparent with communication to church members of the financial position of the church; To continue with the stewardship campaign on a yearly basis to encourage members to give financially and of their time and talents to the church; Communicate with members of the church regarding the financial position of the church if it again experiences financial difficulties.
- Full Text:
- Date Issued: 2019
Exploring the financial giving behaviours at a congregational church in Port Elizabeth: a qualitative study
- Authors: Stoffels, Eldridge
- Date: 2019
- Subjects: Tithes
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43979 , vital:37089
- Description: The United Congregational Church of Southern Africa (UCCSA) was established in 1967 through the combination of Church bodies in the Congregational Union of Southern Africa (CUSA), The London Missionary Society (LMS) and Bantu Congregational Church of Southern Africa (BCCSA). The vision of the founders of the UCCSA (LMS) in 1799 was to establish the two Congregational Churches, complete the groundwork through erecting church buildings, provide training to Church Ministers and fund the churches until they became self-sustainable. Thereupon fruitful ways needed to be established to raise funds for the mission of the church. One of the primary methods of raising money was from financial giving of members. The Congregational Church that is the focus of this study forms part of the UCCSA, which includes the church bodies within Southern Africa. The financial statements of this church were scrutinised and it was found to be making losses in the prior 3 financial years (2015-2017). However, in the 2018 financial year the members’ contributions increased by 35 percent compared to the previous financial year. The study therefore explored the factors influencing financial giving behaviours among members at a Congregational Church in Port Elizabeth, taking into consideration a significant positive shift in financial giving in the 2018 financial year in comparison with the prior 3 financial years (2015-2017). Based on this exploration, recommendations will be developed that could assist in enhancing the financial position of the Congregational Church as well as its sustainability as a religious organisation in future. A qualitative, explorative and contextual design was used for the study. The causal model for financial giving described by Finke, Bahr and Scheitle (2006) was used as basis for a theoretical framework. Using purposive sampling, 12 church members that were aged between 18 and 60 years and had recently financially contributed through pledging (tithing), and other monetary donations as part of their church membership were chosen to participate in two focus group discussions, thereby ensuring the data collected was rich with context. The data was analysed by using ATLAS.ti software which has been proven to guarantee the reliability of results. To ensure a high standard of qualitative research, the study adhered to the main principles of trustworthiness by Lincoln and Guba, including dependability, transferability, confirmability and credibility of the research process. Ethical principles of beneficence and non-maleficence, informed consent, privacy, anonymity and confidentiality of data, as well as obtaining ethical clearance, were adhered to in the study. The study yielded data that gave rise to eleven main themes and five sub-themes with regard to the factors that influenced financial giving behaviours of church members. These included: blessings members received from God, church attendance, belonging to a church community and church size, church financial needs (sub-themes included leadership, transparency about the financial position of the church and historic influences), stewardship (sub-themes included non-financial giving behaviours and other financial giving responsibilities), church involvement, tithing, member’s budget, spirituality, and stages of life. Participants were in agreement that blessings from God, belonging to a church community, transparency about the financial position of the church, member’s budget, and spirituality positively influenced their financial giving behaviours in the church. Factors that negatively influenced their giving behaviours included church size, historic influences, non-financial giving behaviours and other financial giving responsibilities. Church involvement, the member’s budget, as well as stages of life both positively and negatively influenced their financial giving behaviours. Participants were not in agreement whether church attendance, leadership and tithing influenced their financial giving behaviours in the church. Finke et al. (2006)’s conceptual model could be used to explain the findings. However, additional factors were identified to be influencing financial giving behaviours among members at the church under study. Some of the main recommendations made, based on the objectives of the study, are: For the Church Council to remain transparent with communication to church members of the financial position of the church; To continue with the stewardship campaign on a yearly basis to encourage members to give financially and of their time and talents to the church; iv Communicate with members of the church regarding the financial position of the church if it again experiences financial difficulties.
- Full Text:
- Date Issued: 2019
Improving the business success of SMMEs in the South African construction industry: the case of SMMEs in the city of Port Elizabeth
- Authors: Swapi, Sibongiseni
- Date: 2019
- Subjects: Success in business -- South Africa -- Port Elizabeth , Small business -- South Africa -- Port Elizabeth Construction industry -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43934 , vital:37085
- Description: This research has aimed at designing a framework for effective management of different Small Medium and Micro Enterprises (SMMEs) in the construction industry of South Africa. The research is derived from the SMMEs in Port Elizabeth. The research adopted a descriptive design and qualitative research methodology in order to achieve the research objectives. The research population of this research covered fifty (50) professional employees of SMMEs in the construction industry of Port Elizabeth, South Africa. It has been revealed in this research that there is a significant lack of management skills and training in the industry. Many construction SMMEs are also unable to access sufficient financial resources and government support for their operations. In this regard, the most important requirement has been found to be education and training for the employees working in the South African SMMEs in the construction industry. Along with this, government support and intervention is also required so that the SMMEs in the construction industry are able to access sufficient financial resources for building proper infrastructure. This research has also proposed an effective management framework that may include contract management, asset management as well as risk management of the South African SMMEs in the construction industry.
- Full Text:
- Date Issued: 2019
Factors contributing to a positive work experience for domestic workers
- Authors: Taylor, Michelle Tracey
- Date: 2019
- Subjects: Household employees -- South Africa , Employment relations Psychology, Industrial
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/43877 , vital:37069
- Description: Despite entrenched legislation directed at protecting the rights of domestic workers, many still endure menial working conditions, receive low wages and are even subject to exploitation and abuse. At the same time, domestic workers are charged with the major responsibility of caring for their employers’ homes and families. All of this may lead to a work experience that is regarded as less than positive. The aim of this study was to identify the factors that contribute to a more humanising and positive working experience for domestic workers. A qualitative approach was adopted, and data was obtained by conducting semi-structured interviews with seven domestic workers, and a separate group of seven employers of domestic workers, all of whom were located in the Eastern Cape province of South Africa. Data was collected through interviews held with individuals in the two groups of participants and was processed by transcribing notes from audio tape recordings captured during the interviews. Data analysis took the form of a thematic analysis to identify recurring themes. The findings of the study revealed that domestic workers concerns regarding their work environment relate to job security, wages, working conditions and the relationship with their employer. The employers felt that legislation, being part of the family, retirement planning and respect were important themes that impact on a domestic worker’s work experience. This study endeavors to contribute to a better understanding of what is needed to provide a more humanising work experience for female domestic workers in South Africa who may have experienced a sense of marginalisation within, and exclusion from, the dynamics of the open labour market.
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- Date Issued: 2019
Supply chain efficacy for reefer cargo destined for Cape Town terminal
- Authors: Tefu, Johanna
- Date: 2019
- Subjects: Business logistics -- South Africa -- Cape Town , Industrial procurement Physical distribution of goods Marine terminals -- South Africa -- Cape Town
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43867 , vital:37066
- Description: Economical earnings for South Africa rely severely on export earnings, which are dependent on the effectiveness and efficiency of the cold chain. Achieving an efficient, integrated, effective, collaborative, focused and proficient supply chain in the exporting of reefer cargo plays a pivotal role in growing a country’s economy. The purpose of this treatise is to develop a conceptual framework that can be adopted by the cold chain industry in South Africa to achieve supply chain efficacy for reefer cargo destined for Cape Town Terminal. A quantitative approach was adopted for the collection of data, as well as an in-depth literature review was conducted, where efficacy in a supply chain was studied. Variables that were explored in the study for the attainment of supply chain efficacy include; the reliability of the cold chain, communication, innovation, agility, asset management and the level of service quality. Information that was needed for the study was collected using a questionnaire and available literature. A questionnaire was used to determine key elements that are imperative in the development of a conceptual framework to ensure the attainment of supply chain efficacy. This study explores the necessary literature on the South Africa fruit industry, the cold chain and its participants, the SCOR process model and elements that determine supply chain efficacy. The study also explored the various dimensions of an integrated supply chain. The ideal conceptual framework was developed which was used to form a basis for the formulation of the questionnaire. The study comprised of 126 respondents and various statistical methods were used to analyse the conceptual model. Hereafter, a proposed conceptual model to measure supply chain efficacy was constructed. The model includes reliability, communication, innovation, asset management, and service quality, which have been tested to be determinants of supply chain efficacy. The study concludes with managerial recommendations that participants in the cold chain can adopt to achieve efficacy. Some of the recommendations include Port Terminals implementing control measures that will ensure proper and accurate pre-advice of reefer cargo, this is to take place prior to containers arriving at the terminal gate. Port Terminals and Shipping Lines to develop a platform e.g. an application whereby timeous and informative communication will be made available to industry when the port is faced with periods of high winds or any changes in vessel schedules. The fostering of partnerships that will make possible the opportunity for exploring Lean Six Sigma principles with efforts of improving export processes. The development of a performance tracking tool that can be used by the entire cold chain, so as to ascertain where improvement areas to the process are and implement immediate change. The industry to invest in extensive market research to examine and improve on fruit export trade. Focusing on strategies such as diversifying the market, this can be done as a result of the volatility of the sector. Port Terminals to explore possibilities of increasing rail activities for reefer containers. Controlling bodies such as the PPECB to conduct industry-wide training programmes for refining the handling of reefer cargo in aims of improving trade. The industry to also establish platforms were feedback would be given pertaining to the performance of the cold chain at the end of the reefer peak season, with variable action items. This treatise looks at proposing a conceptual framework that can be adopted to achieve supply chain efficacy for reefer cargo destined for the Cape Town Terminal. This study will enable the integration of the cold chain network in the Western Cape in order to meet fruit export demand and seasonality requirements.
- Full Text:
- Date Issued: 2019
An evaluation of loyalty programmes
- Authors: Thaver, Aneshree Terrilla
- Date: 2019
- Subjects: Customer loyalty programs -- South Africa , Customer clubs -- Evaluation Customer relations -- Evaluation Customer services -- Management Consumer satisfaction -- Evaluation
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43856 , vital:37062
- Description: A Loyalty Programme, is the term most commonly used to summarise various Customer Relationship Management programmes instituted by companies, to endear and encourage loyalty from customers. In order to better understand the component of loyalty within the context of Loyalty Programmes, a dimensional approach has been suggested. The dimensional approach is based firstly, on behavioural loyalty theories, which focus on purchase patterns to qualify/quantify loyalty. Secondly, it included attitudinal loyalty measures to account for customer’s actions and feelings to aid in both the conceptualisation and measurement of loyalty. The need to understand and evaluate the effects of programmes specifically designed to promote loyalty from customers has prompted a surge in academic research, which has led to great debate over the effectiveness of these programmes. Previous empirical research has provided divergent findings and many polarised views abound. This is due in part to the lack of consistent research methodologies, concepts and measurements of previous studies, which has made the comparison of Loyalty Programmes increasingly difficult. However, despite these challenges, there remains substantial evidence in support of the overall effectiveness of Loyalty Programmes. The aim of this research has been to focus on developing a model to evaluate the components of Loyalty Programmes based on attitudinal and behavioural loyalty dimensions, with the view of recommending components that should be included in the design of Loyalty Programmes. An in-depth literature review was conducted and the two dimensions of loyalty (attitudinal and behavioural) were examined. Additionally, the following Theories were explored Social Exchange Theory, Equity Theory and the Theory of Planned Behaviour, to examine the interchange between participants of Loyalty Programmes. The review of literature further laid the foundation for the conceptual model that proposed purchase behaviour, trust, communication, personalisation, flexibility, rewards and methods of participation as components which influenced Loyalty Programmes. A multi-method study, with 1090 respondents, was conducted and a proposed conceptual model was compiled. An analysis was conducted through various descriptive and inferential statistical tests as well as Exploratory Factor Analysis and Confirmatory Factor Analysis. The results of the study identified the following factors Attitudinal loyalty (Attitudinal – Communication, Attitudinal – Flexibility, Attitudinal – General, Attitudinal – Rewards (Personal and Monetary) and Attitudinal – Trust) and Behavioural loyalty (Behavioural – Communication, Behavioural – Flexibility, Behavioural – General, Behavioural – Personalisation, Behavioural – Purchasing Behaviour, Behavioural – Rewards and Behavioural – Trust) to be of influence with regard to the effectiveness of Loyalty Programmes. The study concludes with managerial recommendations for the improvement in the design of Loyalty Programmes to enhance Attitudinal and Behavioural loyalty from participants. The recommendations from this study are based on the three strongest factor relationships identified through Pearson Product Moment Correlations. They are (a) Attitude – General and Behavioural – General (0.723), (b) Attitude – Communication and Behavioural – Communication (0.691) and (c) Attitude – Trust and Behavioural – Trust (0.595). Hence it is suggested that communication surrounding Loyalty Programmes needs to embrace new technologies and adopt a multichannel and multi-directional strategy to be more responsive to customers. Furthermore, trust was found to be influential in Loyalty Programme participation and how managers used the shared personal data, impacted customer willingness to participate in Loyalty Programmes. This study found that overall purchasing behaviour is poorly influenced by Loyalty Card/Programmes, as discounts and promotions did not sway shopper purchasing behaviour and that the most preferred rewards were monetary, free shipping and brand partnerships. In summary, consideration should be given to the type, flexibility and expiration of rewards offered. Further, a regular review of personalisation strategies, customer expectations and participation methods are recommended to bridge the mismatch between idle membership and active participation in Loyalty Programmes.
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- Date Issued: 2019
Critical determinants of service quality for the port of cape town users
- Authors: Thomas, Darren Roger
- Date: 2019
- Subjects: Physical distribution of goods -- Management , Business logistics -- South Africa -- Cape Town Harbors -- South Africa -- Cape Town Shipping -- South Africa -- Cape Town
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43845 , vital:37052
- Description: This research study was motivated by the daily observed operational experiences from the perspective of the researcher’s logistics business. Poor levels of operational service quality were observed in the Port of Cape Town during the 2017/2018 “wind season” which occurs from September to March, where the port lost more than 1200-man hours due to wind delays. The poor levels of operational service quality are further compounded by the effects of the wind delays and its impact on congestion at the port which results in financial loss to importers and exporters and their intermodal service providers. Nearly ninety six percent (96%) of exports from South Africa are by sea, therefore South Africa’s trade with the rest of the world is by sea. Thus, ports are important economic contributors and play an important role for both inbound and outbound logistics. Service quality failures affect business-to-business players in the logistics chain. Port users suffer financial and reputational damage when containers, which are shipped via the port, are delayed due to service quality failures. The purpose of this treatise was to determine what the critical determinants of service quality for the Port of Cape Town users are. To achieve this a conceptual research model was developed, where six variables were identified that have an influence on service quality. The six variables identified are Communication, Competence, Access, Reliability, Understanding/Knowing Customer and Tangibles. A literature review was then conducted to determine what the difference between B2C and B2B operational service quality is. This was done by investigating both the similarities and differences between B2C and B2B and providing a review of service quality and customer satisfaction. Similarly, a literature review was also conducted to investigate the contrasts between international and local port service quality. This was achieved by investigating the importance of ports and an overview of the South African port network. An overview of the Port of Cape Town was then provided where inefficiencies in the Port of Cape Town are discussed. Service quality in selected international ports are then discussed before the chapter was concluded by providing a review of service quality at the port of Cape Town’s two closest international competitors. The methodological approach to the study was quantitative research using a survey strategy to test the conceptual model. Analysis was performed through descriptive and inferential statics. Based on the analysis, the study could conclude by making important managerial recommendations that the management of the Port of Cape Town could implement to improve the level of Operational Service Quality at the port. Some of the recommendations are, that the ports staff should be trained in the importance of proactive communication. Port staff should receive regular training with respect to their operational functions. The port should provide a platform which will allow port users to raise concerns or provide compliments related to container operations or port staff interactions. Before communicating start up times after port stoppages, the port needs to take in to consideration the necessary time required to get staff back to their operational posts and other start-up operations when advising the port reopening time to port users. Port management should implement a better maintenance programme for the container handling equipment as it was the respondent’s perception that the handling equipment used in the port is not always in good working condition.
- Full Text:
- Date Issued: 2019
Youth development through basketball in Nelson Mandela Bay
- Authors: Thuo, Andrew G
- Date: 2019
- Subjects: Youth development -- South Africa -- Nelson Mandela Bay Municipality , Youth -- Services for Sports and state Basketball -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/43776 , vital:37046
- Description: Limited research exists, both internationally and in the South African context, on the use of basketball as tool for youth development through sport. In almost all sport-based youth development programs, the desired sport is football and occasionally rugby. Developing the youth is crucial for the development of a nation and the United Nations has highlighted the progress sport has had as a development tool over the past 20 years. South Africa has recently received international acclaim by becoming the focal point of the National Basketball Associations (NBA) presence in Africa by hosting the last three NBA Africa games. South Africa’s Eastern Cape province was the home of elite basketball in the early eighties and is no stranger to the sport of basketball. The study aimed to explore the possibility of using basketball as a tool for youth development in Nelson Mandela Bay in the Eastern Cape. The study employed a mixed methods research approach that was explorative, descriptive and contextual in design. The empirical data was collected by means of a questionnaire distributed to target basketball players in the Nelson Mandela Bay area. While the data analysis and literature favoured basketball as a suitable tool to be used in sport-based youth development programs, there were limitations with respect to the number of female participants in the study. It was recommended that further research be considered within this field of study and on a wider scale, in an effort to expand the knowledge base on youth development through basketball across South Africa.
- Full Text:
- Date Issued: 2019
The interaction between oil price shocks, currency volatility and stock market prices: evidence from South Africa
- Authors: Tshivhase, Mikovhe
- Date: 2019
- Subjects: Petroleum products -- Prices , Accounting and price fluctuations , Inflation (Finance) -- South Africa , Stock exchanges , Economics
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/43834 , vital:37051
- Description: Crude oil is an essential and strategic commodity in modern economies. Therefore, energy price fluctuations have the potential of affecting the economic welfare of a country. For instance, they have the potential to undermine the government’s attainment of its economic growth targets (National Treasury, 2016:2). The South African Reserve Bank (SARB) also considers oil price movements to be one of the major threats to currency volatility and the continued attainment of its inflation targets of about (3-6, per cent), as evidenced by numerous recent statements by its monetary policy committee (SARB, 2016:5-13). This study used co-integration tests to investigate the interaction between oil price shocks, exchange rates and stock market prices in South Africa over the period 1 January 2011 to 1 April 2018. The study employed the Johansen co-integration test. The results found no long run co-integration between oil prices, exchange rate and stock market prices. Therefore, this study adopted the VAR model for causality tests. Using the VAR model, this study found the existence of a unidirectional causality between stock prices and oil prices, with stock prices leading the oil prices changes. The all share index, resources and financials index were found to be significant variables to explain oil prices. This result is consistent with the business cycle view, which states that oil price fluctuations are mainly driven by demand factors. Furthermore, strong world output growth trends especially in emerging markets, could give rise to an upward surge in oil prices. The study also found that there is a weak correlation between stock price and exchange rate in South Africa. This is consistent with the asset approach. The findings of this study add to the already largely debated theories that seek to explain the relationship between the oil prices, exchange rates and stock market prices. The recommendation of this research is that, policy makers, researchers and investment bankers or fund managers who have interest or trade these financial instruments, may have to consider the role of stock market prices in the various sectors of the economy in their models for forecasting the path of the oil prices and the Rand/US Dollar exchange rate trend.
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- Date Issued: 2019
The importance of a donor management framework on the sustainability of non-profit organisations in Nelson Mandela Bay
- Authors: Van Boomen, Clinton
- Date: 2019
- Subjects: Nonprofit organizations -- Management , Nonprofit organizations -- Finance -- Management Nonprofit organizations -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/43676 , vital:37029
- Description: Fundraising and income generation to service operational expenses play a significant role in ensuring the sustainability of non-profit organisations. Literature maintains that in order for non-profit organisations to remain sustainable, designing campaigns and strategies with stakeholder needs in mind is crucial. The study aims at improving donor relations by determining the role donor management systems play in the strategic objectives of non-profit organisations, and whether non-profits adopt strategic approaches to create and maintain relationships with donors. The research also attempted to understand the importance of managing relationships with donors. According to the framework of Determinants of Philanthropy formulated by Bekkers and Wiepking, the researcher utilised the eight key mechanisms as a framework to answer the research question. In the study, simple probability sampling was used to identify non-profit organisations within Nelson Mandela Bay. Data from anonymous participants were collected using a self-completion questionnaire using the determinants of philanthropy framework themes to link responses to the research question and literature. While the study returned a low response rate, the main finding of the research was that non-profit organisations spent more time servicing relationships with existing donors, instead of creating relationships with new potential donors. In the event that a major long-term donor stopped donating, this left the non-profit with a significant predicament of sourcing a new donor, which could be time consuming at best. A possible solution to this issue is to create a strategic relationship management framework which identifies each new and existing donor’s attributes, thereby linking it to the correct campaigns at the right time. The anticipated outcome of this solution is to ensure that there is a consistent supply of donors which will ensure sustainability for the non-profit organisation.
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- Date Issued: 2019
The influence of multinational corporations in promoting foreign direct investment in the South African business environment
- Authors: Van der Berg, Jan Gabriel Mara
- Date: 2019
- Subjects: Investments, Foreign -- South Africa , Business enterprises Business Organisations Industrial promotion
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/44213 , vital:37131
- Description: One of the major driving forces behind international trade over the past thirty years has been Foreign Direct Investment (FDI). Due to the importance of FDI, a vast amount of research has been conducted on the various elements that make up FDI. There has also been widespread research done to measure the impact of FDI on host countries, and attempts have been made to determine the long-term benefits thereof. Despite the existent research on FDI, there is a dearth of literature on the unique situation in South Africa (due to the country’s fragmented past) and the impact of FDI on the South African economy. This study attempts to address this research gap and to add to the existent body of knowledge on FDI market entry. Thus, the primary objective of this study was to examine the impact of multinational corporations (MNCs) in promoting the entry of FDIs in South Africa, and the effectiveness of these investments in the South African business environment. The comprehensive literature review in this study included a discussion of the background to the pre- and post-apartheid South African economy, and the various efforts made by the South African government to facilitate sustainable economic growth through various economic policies. FDI was identified as one of the four major indicators of economic growth and was therefore investigated as a concept, strategy and driver of change. The South African marketing environment was analysed in order to assist in the identification of variables that are conducive to FDI. The final section of the literature review utilised three cases to better illustrate and understand the different challenges, market entry strategies and long-term implications of FDI. In this study, the independent variables (international marketing environment, stakeholder intervention, government considerations, resources and FDI incentives) were identified as influencing the mediating variable (FDI market entry strategy) and the dependent variables (competitiveness, sustainability, trade agreements and commitment of traders). These independent variables were selected to construct a hypothesised model and the research hypotheses. To this end, an empirical investigation was conducted, the measuring instrument used in this investigation was a questionnaire, which was assembled with the help of insights gained from secondary sources. The study respondents were selected through convenience sampling. A total of 210 respondents participated in the study, and 165 useable questionnaires were subjected to statistical analysis. The data collected for this study was subjected to five phases of analysis: exploratory factor analysis to assess validity; Cronbach’s alpha was used to test for internal consistency reliability; descriptive statistics to describe the fundamental features of the data by providing a statistical summary and analysis; and the nine hypotheses pertaining to the relationships between different variables were assessed using inferential statistical procedures, Pearson’s product correlation and regression analysis. This led to the adaptation of the hypothesised model and the hypotheses so as to indicate the changes resulting from the EFA. The findings of this study reveals that external stakeholder intervention as well as FDI incentives and resources effectively influence FDI market entry strategy in the South African business environment. The study results further reveal that the promotion of FDI market entry strategy positively influences competitiveness, sustainability, trade agreements and commitment of traders in the South African business environment. For MNCs to be successful in the expansion of FDI market entry strategy in the South African business environment, the study recommends that it is important to consider the availability of potential local partners, proximity to trading routes, reduction of the costs involved in supplying the market, the effect of tariff barriers and a competitive domestic economy. It is further recommended that MNCs need to focus on the utilisation of reliable and effective equipment in order to enable the productive management of operations in the South African business environment. The study also recommends the South African business environment as a strategic investment destination for the promotion of FDI market entry strategy as it offers low production costs in particular trading locations. This study has contributed to the field of FDI and the FDI market entry strategies employed by MNCs in South Africa. The research findings identified the international marketing (SLEPTS) factors through an assessment of the South African marketing environment, as these factors are deemed important for FDI to occur. The study also highlights the critical international marketing factors that could be used to improve local conditions through a mixture of incentives and policy re-alignment, so as to be more conducive to attracting large scale FDI. The hypothesised model developed for this study contributed to identifying the influence of external stakeholders on the successful market entry of FDI into South Africa, a critical element that MNCs usually only identify after market entry is complete. Evidence from the study shows that the South African government should direct FDI incentives towards those sectors in the economy that stand to benefit the most from the spill-over effects of FDI, in order to maximise the impact of FDI on the local economy. The research also indicates that elements such as restrictive legislation and government corruption may, to a certain degree, hinder FDI; therefore, these issues need to be addressed through legislation. It is recommended that all local efforts to attract FDI are industry or sector focussed, and that they are guided by government policies towards the greater benefit of the South African economy. Furthermore, the study found that the relationship between the host country and the MNC is critical to achieving sustainability in the long-term; therefore, it is suggested that the South African government improves its relationship with local businesses and MNCs that are looking to invest in South Africa. To conclude, it was found that South Africa has a very important role to play in attracting global FDI to Africa, as it has an accessible market based on geographic location, trade channels and traditional linkages with African and European networks.
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- Date Issued: 2019
The relationship between psychological capital and work engagement among educators in Port Elizabeth
- Authors: Van Kerkhof, Michelle
- Date: 2019
- Subjects: Human capital -- Psychological aspects , Psychology, Industrial Employees -- Psychology Management|xPsychological aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/44145 , vital:37117
- Description: Psychological Capital (PsyCap) and work engagement (WE) are both positive constructs which research shows has an advantageous effect on the performance of the organisation. The educational system, and in particular the job of the educator, remains an important field of study as 80% of schools in South Africa are deemed dysfunctional (Spaull, 2013). Although educators face numerous challenges, there are still educators who remain determined in their work role. This research used a cross-sectional design, using a composite questionnaire to measure PsyCap and WE. The self-report questionnaires were distributed to a sample of educators (n=106) of which 53% were from private schools and 47% were from public schools in Port Elizabeth. Various studies both locally and abroad confirm the reliability and validity of the PCQ-24 and UWES-9 measures utilised in this study. The present study aimed to determine the relationship between PsyCap and WE of educators. The relationship between PsyCap and WE was assessed using Pearson correlation and multiple regression analysis. Furthermore, it also considered whether a significant distinction exists among the PsyCap and WE levels of private and public schools in Port Elizabeth. A t-test was used to establish the difference among the levels of PsyCap and WE of private and public school teachers. As indicated by previous research, the current study uncovered that PsyCap predicts WE, exhibiting a positive relationship among the constructs. In addition, this study found that there was a difference among the PsyCap and WE levels of private and public school teachers in Port Elizabeth.
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- Date Issued: 2019
Systematic review of rural health development research in South Africa
- Authors: van Rooyen, Rize Dorothea
- Date: 2019
- Subjects: Rural health services -- South Africa , Rural development -- South Africa Health -- Research -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/44112 , vital:37112
- Description: The challenges presented by the contextual realities of rurality on the South African rural health care system are important to the understanding of the poor health outcomes of these populations. Nonetheless, much research has been done on South African rural health. The vast amount of information, studies and policies regarding South African rural health, and its development made it ideal to be studied by systematic review. This systematic review through its adaption of a mixed methods approach, reviewed a sample of the South African rural health development research outputs between 2013 and 2018, in addition to practitioner-led research and policies. Twelve key systematic review steps were developed to assist in executing the research. In addition, a complete research protocol was part of the systematic review steps. The review protocol indicated the strategies utilised in the scoping searches, data collection and synthesis processes of the review. The findings of this research consisted of three synthesis processes. The first synthesis consisted of the presentation of the qualitative findings and the interpretation thereof. The second synthesis process compared the key themes extracted from the data outputs to those extracted from the grey literature, and the third synthesis integrated the quantitative and qualitative findings into a single review. The review found that although research and practice were aligned to an extent, there were important areas of research, which had been largely overlooked. These included areas such as participation of advocacy, training and education as well as rural-proofing. It further showed that academic research in the field of rural health development relied heavily on participant dependent research methods thereby limiting the exposure of researchers to the phenomena being studied. This review’s methodology and protocol could serve as a guideline for future researchers. The prioritisation of rural health needs and the inclusion of rurality as a variable in South African healthcare policy and strategy is essential in health development research.
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- Date Issued: 2019
The relationship between perceived ethical leadership and employee life-satisfaction in South Africa
- Authors: van Rooyen, Uné
- Date: 2019
- Subjects: Leadership -- Moral and ethical aspects , Leadership Business ethics Social responsibility of business
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/44100 , vital:37110
- Description: Leadership behaviour has a significant impact on follower outcomes. How leaders are perceived in terms of ethical leadership and integrity may have an impact on follower well-being. This non-experimental, correlational study aimed to determine the relationships between Ethical Leadership, employee Life-satisfaction and Job-satisfaction in South Africa. Perceived Leader Integrity was used as an indicator of Ethical Leadership. Employing the survey method, Ethical Leadership was measured with the Perceived Leadership Integrity Scale (PLIS), Life-satisfaction was measured with the Satisfaction with Life Scale (SWLS) and Job-satisfaction was measured with the Michigan Organisational Assessment Questionnaire Jobsatisfaction Subscale (MOAQ-JSS). The sample consisted of lower and middle managers in various organisations across different geographical locations in South Africa. Data was analysed using descriptive and inferential statistics, including Cronbach’s alpha testing, Person Product Moment correlation calculations as well as Independent samples T-tests and ANOVA statistics. The results indicated a positive, yet negligible relationship between Perceived Leader Integrity and Life-satisfaction, and a fair positive relationship between Perceived Leader Integrity and Job-satisfaction, as well as between Lifesatisfaction and Job-satisfaction. Despite several limitations, the study contributes to the current body of knowledge regarding leadership and well-being, specifically in a South African context. Recommendations for future research include cultural considerations, and more specific populations groups, among others.
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- Date Issued: 2019
Model for the alleviation of poverty in South Africa
- Authors: Visagie, Jana
- Date: 2019
- Subjects: Poverty -- South Africa , Poverty -- Prevention
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/45701 , vital:38956
- Description: The existence of extreme poverty in an affluent world is morally unacceptable and action needs to be taken. The reduction of economic and social inequality within countries and between countries, as well as the honouring of human rights, is of utmost importance, but the eradication of poverty must take priority One of the main problems with poverty is that poverty impedes human flourishing). People are hungry and constantly live in pain and anguish while education is hampered. People do not develop fully on cognitive and physical levels as poverty allows the exploitation of the poor and their bodies. Feelings of shame and worthlessness are established for reasons people cannot control. To contribute to the ongoing attempts to reduce poverty, it is necessary to have an understanding as to why people remain poor in an affluent world and what can be done to address the causes of poverty. Unless a global culture of ethics and value alignment is pursued for the reduction of poverty, there will be devastating effects for the future Underwriting lasting escapes from chronic poverty demands more investment in education, employment and human development potentials and in the related infrastructure that permits people to enhance their living standards while developing their resilience to handle setbacks and the effects of climate change.ffects include, for example, disaster-risk management, global healthcare and social cohesion. These investment efforts 9 have the ability to generate a virtuous cycle of poverty reduction, national economic growth and enlarged individual opportunity This could diminish the inequalities that decelerate human development. The lack of practical and outcome-based poverty reduction models affords this research with a unique opportunity to fulfil the need and to contribute to the body of knowledge regarding the reduction of poverty towards 2030.
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- Date Issued: 2019
Personal branding through social networking
- Authors: Wait, John-Pierre
- Date: 2019
- Subjects: Branding (Marketing) -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/42440 , vital:36660
- Description: This study explores people’s insights of personal branding by means of social networking. The continuously increasing competitive marketplace is creating a situation where people find it difficult to stand out from their peers. Personal branding affords the opportunity for people to be noticeable in competitive environments. This study used a qualitative research method employing two phases. The semi-structured personal interviews using a semi-structured interview schedule was conducted in the first phase, while the content analysis using criterion schedules analysing participants’ Facebook and LinkedIn social networks was done in phase two. The results of phase one of the study revealed that the majority of participants did not know what a personal brand was, but they believed they possessed a personal brand. Phase two of the study revealed that only a few participants had a coherently perceived personal brand and presented personal brands on both Facebook and LinkedIn. Phase two of the study also revealed that the majority of participants more prominently presented the skills necessary for the future work environment on Facebook rather than LinkedIn. In conclusion, the findings showed that most participants did not actively manage their personal brands across multiple social networking sites. They also did not effectively present the necessary skills for the future work environment on their social networking profiles.
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- Date Issued: 2019