Mobile money adoption: a case study of Zimbaweans residing in South Africa
- Authors: Chimusoro, Anna
- Date: 2019
- Subjects: Mobile commerce Financial institutions
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/13326 , vital:39634
- Description: A mobile phone has become an essential tool for both social and economic development in various countries around the world. For Zimbabweans residing in South Africa, a mobile phone is a lifeline to support family and relatives back home through Eco-cash mobile money service. With the assistance of mobile commerce applications, consumers are able to use their devices for financial transactions, taking pictures, videos and accessing social networks. As such, a mobile phone can be used for a myriad of functions other than communication purposes. These innovative technological developments in the telecommunications sector have also empowered businesses to improve on their efficiency and effectiveness. However, the challenge remains for consumers to adopt these innovations. Therefore, the purpose of this study was to determine the factors influencing the adoption of mobile money (Eco-cash) by Zimbabweans residing in South Africa. The study also established if perceived usefulness, perceived ease of use, perceived risk, perceived trust, social influence and facilitating conditions influence the intention to adopt mobile money (Eco-cash). The research adopted the TAM, extended TAM and UTAUT constructs to develop a theoretical model. A quantitative, descriptive research approach was applied to the study. Both primary and secondary sources were utilised in the collection of data. A self-administered questionnaire was distributed to a sample of 377 respondents through convenience and snowballing sampling methods in East London. Statistical Package for Social Sciences (SPSS) version 25 software packages was utilised to analyse the data. Analysis of Variance (ANOVA) and multiple linear regression analysis (MLR) statistical techniques were employed to interpret the findings. The study found significant relationships on perceived ease of use, perceived trust, perceived risk, perceived usefulness, social influence and user intention. No significant relationship was found between facilitating conditions and user intention. The study recommends that MNOs design mobile money systems that are user-friendly and simple to use. Furthermore, MNOs and mobile money agents can offer value added services to attract more consumers to use their services.
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- Date Issued: 2019
The effects of managerial competencies on the performance of small and medium enterprises in Makana Municipality
- Authors: Ncube, Mercy Sibusisiwe
- Date: 2019
- Subjects: Performance -- Management Small business -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom (Business Management)
- Identifier: http://hdl.handle.net/10353/13837 , vital:39716
- Description: Small and Medium Enterprises (SMEs) play a significant role in economic development, poverty alleviation and employment creation in most developing countries. The primary objective of this study was to investigate the effects of managerial competencies on the performance of SMEs in Makana Municipality. The secondary objectives of this study were to ascertain the effect of teamwork competencies on the performance SMEs, to establish the effect of global awareness competencies on the performance of SMEs, to investigate the effect of strategic action competencies on the performance of SMEs, to establish the effect of selfmanagement competencies on the performance of SMEs, and to establish the effect of communication competencies on the performance of SMEs. The study followed a quantitative research approach. Data was collected using survey method by way of self-administered questionnaires, which were distributed to a sample of 96 SMEs’ owners and managers in Makana Municipality. It was found that communication competencies, planning competencies, self-management competencies, and global awareness competencies have an effect on the performance of the SMEs in Makana Municipality. However, teamwork competencies and strategic action competencies did not show any effect on the performance of SMEs in Makana Municipality. The study concluded that managerial competencies have an effect on the performance of SMEs. Recommendations were provided to the government, local municipality as well as to the SME owners and managers.
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- Date Issued: 2019
The relationship between exposure to traumatised complainants and secondary traumatic stress among police detective officers
- Authors: Vilakazi, Julias Makhosonke
- Date: 2019
- Subjects: Police -- Job stress -- South africa , Traumatic shock -- Psychological aspects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/45668 , vital:38925
- Description: South Africa is faced with high incidents of sexual violence and abuse, affecting a large part of the population either directly or indirectly.Previous studies have shown that a contact with victims of violent crime may cause psychological symptoms of Secondary traumatic Stress (STS) in police officers. Despite this knowledge, there appears to be a lack of studies that focus specifically on police detective officers (PDOs) in South Africa. Aim: This study aimed to investigate the relationship between exposure to traumatic complainants and STS among PDOs in the SAPS-FCS unit. Findings: The results have shown that most of the PDOs were exposed to traumatised complainants as they often conduct investigation, testify in court, escort complainants for biopsychosocial services and collect evidence from both complainants and perpetrators. The study further found that most PDOs were experiencing a degree of STS symptoms. Additionally, no significant statistical relationship was found between exposure to traumatised complainants and STS. Nonetheless, there is a statistically significant relationship between type of crimes and STS among PDOs in the SAPS-FCS unit. This study sheds light on how the PDOs are indirectly affected by the crimes experienced by complainants’, such as indecent assault and child molestation. This research can be used as a platform for the development of various interventions with police officials exposed to or affected by indirectly trauma. Future research should investigate other pivotal risks and protective factors such as environmental factors and personal factors that may have impacted on the development of STS in the PDOs.
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- Date Issued: 2019