Implementation and management of code of conduct in addressing service delivery, in the Eastern Cape department of basic education
- Authors: Mhambi, Mbulelo
- Date: 2019
- Subjects: Professional ethics Code of life
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/16940 , vital:40787
- Description: The study seeks to assess and examine the management and implementation of the code of conduct by the Eastern Cape Department of Basic Education in addressing service delivery in the Province. The reason for the Researcher to undertake the study is influenced among others by poor of service delivery, maladministration and corruption reported in this department through media, newspapers, Auditor General (AG) Reports and Portfolio Committee on Basic Education Eastern Cape Legislature which act as the oversight mechanism for this department. Literature review was conducted as a secondary source of information and primary information was conducted through sample of 30 respondents which were selected by the Researcher. The respondents were from the most key units of the department of Education Eastern Cape, which are stated in chapter one of the study. The study followed qualitative research approach which included semi-structured questionnaire, observation and document analysis. The findings of the study indicate lack of management and implementation of the code of conduct by the department. They clearly shows, lack of awareness and understanding of the code itself by the general staff members, lack of discipline, poor employee attitude, and unwillingness to improve service delivery and corruption in the department systems. The findings of the study expose lack of understanding of the code of conduct by the civil servants in the Department of Education, Eastern Cape. This can be attributed to lack of induction, orientation and training, in order to understand the importance of the code of conduct. Document analysis revealed that, there was lack of adherence and observation of the department’s established policies, rules, regulations, procedures and flouting of supply chain management processes and corruption in the system which is tantamount to violation of the DPSA code of conduct. These factors all contributed to this department’s failure in achieving clean audit outcomes from the AG during the last term. Department of Basic Education, Eastern Cape Province, received qualified and adverse audit reports between 2009 and 2014 financial years. The study recommends trainings of the department of education officials in the DPSA code of conduct. More vigorous on going ethical training is very crucial in the attempt to promote ethical behaviour, to root out corruption, under performance and vi maladministration activities experienced in this department so as to fast track service delivery to the people of the Province, in the following terms of Government administration going forward.
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- Date Issued: 2019
An evaluation of selected skills development programmes in the Amathole District Municipality
- Authors: Gadu, Thandiswa Constance
- Date: 2014
- Subjects: Career development -- South Africa -- Amathole District Municipality , Employees -- Training of -- South Africa -- Amathole District Municipality , Employee motivation -- South Africa -- Amathole District Municipality
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8336 , http://hdl.handle.net/10948/d1020587
- Description: Employees joining any institution for the first time are not always performing duties/tasks to the level and standard set by the management of particular organisation. Some candidates perform to their fullest potential after they are inducted. The purpose of skills development act is to assists employers to participate in leadership and development programmes as to enhance the potential of individuals and organizations. Also to encourage employees to use the workplace as an active learning site and provide opportunities to acquire new skills. Human Resource Practitioners play a critical role in the ensuring that employees are capacitated. This study undertook to evaluate selected skills development programmes in the Amathole District Municipality. ADM is challenged in coordinating various skills development programmes due to various reasons such as budget. From the literature study and information gathered from the respondents in this research it became evident that training of employees is key to the improvement of performance. In this regard it is critical that ADM creates means that will mitigate the identified findings in order to improve the performance of personnel. Emailed questionnaires were used as a method of collecting data from the respondents. In this study a qualitative method was used to analyse the data collected from the respondents. Based on the information gathered from the respondents the researcher made findings and formulated recommendations.
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- Date Issued: 2014
Assessing challenges of corruption in the Eastern Cape Department of Education
- Authors: Basopu, Price Mike
- Date: 2010
- Subjects: Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11618 , http://hdl.handle.net/10353/383 , Corruption -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Education, Higher -- South Africa -- Eastern Cape
- Description: In the new dispensation, there are many challenges, especially concerning corruption. In this regard, the Eastern Cape is viewed as the most affected province, with the Department of Education identified as culprit number one engaging in corrupt activities. There are a number of contributing factors, as attributed in the study, but most prevalent among these is the vastness of the department, with fewer personnel and less capacity. Challenges of corruption in the Department of Education are perpetrated mainly by the civil servants. This study, researched the challenges of corruption in the Department of Education in the Eastern Cape, in particular by focusing on both the achievements and the limitations that have been experienced; and indeed, there are still numerous issues to be addressed and accomplished. The research, therefore, has been significant in that it touched on critical issues, such as, the public sector in general, which is corrupt. Misappropriation of public resources and corruption immersed the nation, as a whole, into a greater challenge rather than focusing on service delivery issues. There are situations, within the department, where the majority of senior officials, who may be in possession of valuable information, are always under suspension. In all the financial years the Department of Education existed, it always obtained disclaimer or adverse reports from the Office of Auditor-General (AG), despite numerous attempts and interventions by the AG‟s office and the Provincial Treasury to rectify the situation. There are also serious challenges of leadership crises in the Department of Education, both administratively and politically. During the research, that is, between the 2008 and 2010 financial years, there has been no permanent Head of Department; people were only acting in the capacity. vi Even those seconded from national education, could not finish the designated term, because of pressure mainly from the unions.
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- Date Issued: 2010
An analysis of factors affecting the performance of ward committees in the Buffalo City Municipality in the province of the Eastern Cape
- Authors: Henna, Thandisizwe
- Date: 2010
- Subjects: Local government -- South Africa -- Buffalo City -- Citizen participation , Municipal government -- South Africa -- Buffalo City , Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8185 , http://hdl.handle.net/10948/1437 , Local government -- South Africa -- Buffalo City -- Citizen participation , Municipal government -- South Africa -- Buffalo City , Municipal services -- South Africa -- Eastern Cape
- Description: In 1994, democracy in South Africa brought about a developmental local government characterized by democratic and accountable governance. Municipalities are supposed to encourage the involvement of communities and community organizations in the matters of local government. Municipalities are obliged to establish ward committees and ensure that they succeed in facilitating public participation. However, critiques contend that ward committees have not been able to live up to expectations. The institution is said to be faced by countless challenges that inhibit its functioning. This study has, therefore, been undertaken with the purpose of analyzing the factors that affect the performance of ward committees in the Buffalo City Municipality. The research found that ward committees in the municipality were properly constituted, functional and handle serious issues for the benefit of communities. Communities are not very interested in ward committee meetings and do not solicit assistance from them. Based on the results of this study, the following are the factors which compromise and limit the ability of ward committees to facilitate public participation: lack of remuneration, low levels of education and skills, unavailability of information on municipal issues and activities; and a lack of municipal support. Following the research, it is recommended that municipalities put in stringent measures to detect and curb corrupt practices in ward committees. On annual basis they should provide a meaningful budget allocation for the remuneration and provision of facilities and equipment necessary for ward committees to effect public participation. Municipalities should involve ward committees in decision-making
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- Date Issued: 2010
Factors influencing the procurement process in the supply chain management of the Eastern Cape Provincial Planning and Treasury
- Authors: Pharoe, Dieketseng Albertina
- Date: 2013
- Subjects: Industrial procurement -- South Africa -- Eastern Cape Process control , Business logistics -- South Africa -- Eastern Cape Materials management
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/47858 , vital:40390
- Description: The study focused on the factors influencing the procurement processes in the Supply Chain Management. The empirical part of the study was conducted at the Eastern Cape Provincial Planning and Treasury at Bhisho. The Supply Chain Management (SCM) is the organisation’s identification, acquisition, access, positioning and management of resources in order to attain its objectives. Supply Chain Management System is the South African reform process that the South African Government developed, for sound management of procurement activities within government. Section 195 (1) of the Constitution of South Africa, 1996 (Act 108 of 1996), sets out the basic values and principles governing public administration which include a high standard of professionalism, efficiency, economic and effective use of resources, and promoting transparency at all times. Section 217 (1) of the Constitution further states that when an organ of state contracts for goods and/or services it must do so in accordance with the system which is fair, equitable, transparent, competitive and cost effective. Treasury Regulation 16A.6 on the procurement of goods and services provides that procurement either by way of quotations or through competitive bidding processes must be within the thresholds as determined by the National Treasury, and in the case of procurement through bidding processes, the SCM system must provide for the establishment, composition and functioning of Bid Specification, Evaluation and Adjudication Committees. The departmental processes were measured against the applicable prescripts and the study revealed that the departmental processes were in line with the applicable legislation. Areas of concerns were however raised where the department needs to come up with innovative ways to implement the procurement processes to be economical and also to train the officials involved in procurement.
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- Date Issued: 2013
A critical analysis of service delivery system in the health institutions: a case study of Queenstown Private Hospital in Chris Hani District 2013
- Authors: Zonke, Noncendo
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11709 , http://hdl.handle.net/10353/d1015240
- Description: Service delivery challenges have been reported between from the health care industry more especially in the Eastern Cape Province this is due to a number of factors such as job satisfaction, productivity, absenteeism and turnover among healthcare employees and as such it affects employees’ organizational commitment and the quality of healthcare services. The aim of the study was to determine the factors influencing job satisfaction among healthcare professionals at Queenstown Private Hospital in relation to the service delivery. The study was conducted among 30 participants. Self-administered questionnaires were used to collect data from the participants. Data was then analysed using statistical tools such as pie charts and graphs. The results showed a high level of job satisfaction result in optimum service delivery in the service industry, more especially in the Queenstown private hospital. Almost 90% of participants were satisfied with their jobs, and there was a high level association between job satisfaction and socio-demographic characteristics. Variables such as opportunity to develop, responsibility, patient care and staff relations were found to be significantly influencing job satisfaction and there was a significant positive medium association between job satisfaction and opportunity to develop,responsibility, patient care and staff relations for both clinical and clinical support staff and consequently the employee performance in their jobs, which resulted in the improved delivery of health care in the hospital at all the times. Satisfaction with one’s job can affect not only motivation at work but also career decisions, relationship with others and personal health. Job satisfaction is also an essential part of ensuring high quality care. Dissatisfied healthcare providers give poor quality, less efficient care.
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- Date Issued: 2014
An evaluation of the implementation of e-learning: selected high schools in the Eden central Karoo education district
- Authors: Pinzie, Ayabulela
- Date: 2019
- Subjects: Web-based instruction -- Education , Computer-assisted instruction Internet in education Educational technology Information technology -- Education
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/43256 , vital:36775
- Description: One of the post-1994 democratic government’s foremost tasks has been to transform education into a more responsive tool in building communities in order to drive economic and social development. Thus, today a number of legislation and policy changes were made. Throughout the country, today emergence of technology in education paradigm is at the center of education development, terms such as e-Education and e-Learning are popular. The Western Cape Education Department in particular is bound to align its policies and programmes to ensure that they speak the language of the fourth industrial revolution. The Western Cape Government’s (WCG) vision on e-Learning as informed by the White Paper 7, policy document on e-Education and further supported by the National Development Plan (Operations Phakisa), has adopted various policies and projects on education. This includes the game changer initiative of the WCG that gave birth to the e-Learning project. As part of this project the WCG has invested hundreds of millions to implement the project throughout the schools in the Western Cape province. The aim of this study is to enhance ICT solutions in schools, educator professional development, learner upskilling and infrastructure development, in order to achieve social and economic inclusion of the people of the Western Cape. The purpose of this study was to evaluate the implementation of the project, while identifying the challenges experienced and further record corrective measures that should be taken into cognisant in order to achieve the successful completion of the project. The literature review was undertaken to provide an in-depth understanding of the existing subject body of knowledge. This review covers various subtopics on the subject, comprehensive analysis of the phenomena under investigation and furthermore, look at theoretical perspective of project evaluation. Since the challenges were identified and outlined during the course of evaluation, therefore, corrective measures are thus explicitly taken with cognisant in ensuring completion of the project. Thus, this treatise provides an insight on the emergence of e-Learning, further explain various key concepts and venture to a number of recommendations in improving e-Learning project in the Eden and Central Karoo (Karoo) District of the Western Cape Education Department.
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- Date Issued: 2019
Assessing the use of private sector techniques and strategies in the public sector: the case of the department of provincial treasury & planning, Eastern Cape Province
- Authors: Cembi, Amanda Vuyo Obuhle
- Date: 2019
- Subjects: Finance, Public , Finance, Public -- Law and legislation -- South Africa -- Eastern Cape Financial management Public administration
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/37929 , vital:34264
- Description: The aim of this study was to determine and investigate the extent to which the Department of Treasury and Planning manage public finance making use of relevant private sector techniques and strategies. Financial management is a critical element of good governance and it requires a great deal of attention with parallel internal systems and controls. The study determines the role of various bodies within the public finance environment and the relevant legislative frameworks towards efficient and effective financial management by departments. The Public Finance Management Act(1999) and National Treasury Regulations (2009) require all government departments to ensure accountability on resource allocated to be able to measure value for money in relation to the delivery services to communities. The primary objective of this study was to assess the effectiveness and efficient management of public finance in terms of the PFMA as the legislative framework and the MTEF as a financial management tool. The Constitution Republic of South Africa (Act 108 of 1996) makes a provision that all the three government spheres to be developmental-oriented in nature with clear accountability and transparency lines towards service delivery. On the same breath, The Public Finance Management Act of 1999 (PFMA) is meant “To regulate financial management in the national government and provincial governments; to ensure that all revenue, expenditure, assets and liabilities of those governments are managed efficiently and effectively; to provide for the responsibilities of persons entrusted with financial management in those governments; and to provide for matters connected therewith”. With the above introductory contentions from different authors and researchers, this study will basically be on providing more details on the policy documents namely; PFMA so to establish the nature and extent to which effective and efficient financial management has improved good governance in the Department of Treasury & Planning, Eastern Cape Province.
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- Date Issued: 2019
Factors contributing to national and provincial government debt accumulation in the Eastern Cape
- Authors: Dilika, Zanele Victress
- Date: 2014
- Subjects: Debts, Public -- South Africa -- Eastern Cape , Municipal government -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/6095 , vital:21038
- Description: The research took the form of a qualitative interpretative case study focusing on the study sample of 9 municipal officials responsible for monitoring the payment of government debt as the consumer type. Data was collected through face to face interviews by means of completing the questionnaire based on the responses from the respondent. The study examined the underlying and related causes of non-payment of government debt. The study revealed that municipalities in the Eastern Cape lack support from the other spheres of government in ensuring timeous payments of outstanding debt. Growth in debtors indicated the failure by the municipalities to implement proper debt management processes and the lack of political will to collect debts. The study recommended that municipalities need to waive interest on disputed debt and the debt in that regard be reported on the suspense account to avoid over estimation or debt that might not be recovered in the long run.
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- Date Issued: 2014
Assessing the effectiveness of public participation in Integrated Development Planning processes in the King Sabata Dalindyebo Local Municipality, Province of the Eastern Cape
- Authors: Makhedama, Mputumeni
- Date: 2014
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11697 , http://hdl.handle.net/10353/d1015110
- Description: In order to eradicate the legacy of the past, the South African democratic government adopted a developmental approach to local government. This necessitated a commitment on the part of local government, through the Integrated Development Plan (IDP), in facilitating community participation by finding sustainable ways of meeting their social, economic and material needs and improving their quality of life. This study sought to assess the effectiveness of public participation in Integrated Development Planning processes in King Sabata Dalindyebo Local Municipality. The objectives of this study were; to identify and assess critical factors that determine the effectiveness of municipal IDP and to assess the effect of poor literacy skills on municipal participatory processes. In this study face-to-face interviews and focus group interviews were used to collect data. The findings revealed that the community had participated only in the first of the five phases of the IDP. The study recommended that the King Sabata Dalindyebo Local Municipality should streamline the needs identification and the needs prioritisation phases of the IDP processes so that the community can participate directly. The study also recommended that in order for the community to have an impact on IDP processes, capacity-building workshops be purpose-centred and responsive to any gaps in capacity challenges. The study further recommended that external service providers such as academic institutions should be utilised to capacitate communities to contribute effectively on municipal IDP processes. The study concluded that the municipality had not created an enabling environment for meaningful public participation, and had consequently limited the impact of community engagement on the IDP Guidelines which are proposed for public participation in all the phases of the IDP process.
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- Date Issued: 2014
Impact assessment of Transversal Training Management Agency (TTMA) training in performance improvement of the Eastern Cape provincial department of basic education (2005-2010)
- Authors: Nontshokweni, Princess Nombeko
- Date: 2011
- Subjects: Employees -- Training of -- South Africa -- Eastern Cape , Performance -- Management , Career development -- South Africa -- Eastern Cape , Employees -- Rating of -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11642 , http://hdl.handle.net/10353/d1001251 , Employees -- Training of -- South Africa -- Eastern Cape , Performance -- Management , Career development -- South Africa -- Eastern Cape , Employees -- Rating of -- South Africa -- Eastern Cape
- Description: Training is widely conducted in organizations and is actively encouraged by the recent legislation in South Africa. Millions of Rands are spent building human resource capabilities. Organizations therefore need to know whether this investment in training is bearing fruit in terms of changes in individual performance and overall impact on service delivery. The need to improve Transversal Training Management Agency (TTMA) training programmes and skills development impact to government departments has triggered the survey. Three interdependent themes are explored: training evaluation in `government departments, influence of non-training factors and human dynamics between stakeholders in the training evaluation process. Structured questionnaires, based on best practises in literature were administered to key stakeholders involved in TTMA training programmes. Training managers and the Office of the Premier (OTP) Human Resource Development (HRD) officials were interviewed, while supervisors, trainees and trainers verified the data by post. Data were collected from the Department of Basic Education, Eastern Cape (EC), TTMA trainers and trainees. Findings show that The Department of Basic Education in the EC does not fully follow a system’s approach. Evaluations done during classroom sessions focus mainly on the reaction of participants to training and not on the behaviour change in the workplace. Training participants are not prepared for training; sometimes they do not even know why they attend training. Some trainees go to training just to get certificates that increase their CV’s for promotion purposes or to run away from the stressful work environment and not for individual growth. Recommendations to use a systemic evaluation approach and involvement of trainees in their career development process are made. Further research is recommended on the managing of non-training factors that impede learning transfer.
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- Date Issued: 2011
The effect of the relationship between traditional leaders and municipal councillors on service delivery: a case of Polokwane Local Municipality, Limpopo Province
- Authors: Ramolobe, Kutu Sam
- Date: 2018
- Subjects: Traditional government -- South Africa -- Limpopo , Municipal government -- South Africa -- Limpopo Municipal services -- South Africa -- Limpopo Local government -- South Africa -- Limpopo Municipal officials and employees -- South Africa -- Limpopo
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/35103 , vital:33624
- Description: The study examined the effectiveness of the relationship between traditional leaders and municipal councillors regarding service delivery in Polokwane Local Municipality. The introduction of municipalities in rural areas brought about two kinds of leadership in rural communities, namely, traditional leaders and municipal councillors. Traditional leaders are representatives of their traditional communities and municipal councillors are elected to represent the municipality in traditional communities. The problem for the research deals with the relationship between traditional leaders and municipal councillors and the effect it has on service delivery. The role and place of the institution of traditional leadership in democratic local government system have been fraught with tension, confusion and contradictory practices. The Constitution of the South Africa 1996 is not clear on the role of traditional leaders in local government although section 156 defines the powers and functions of elected councillors, which largely overlaps with those exercised by traditional leaders. The difficulties encountered in the relationship between traditional leaders and municipal councillors and challenges that contribute to service delivery in local government were analysed. The desktop analysis method was applied by the study to collect information from the municipal documents that incorporated the nature and place of traditional leaders in local government municipality, and the pieces of legislation that focuses on the affairs of local government. The data collected was analysed by use of a qualitative approach. Polokwane Local Municipality is predominantly rural including considerable land under traditional authority. The analysis of data indicate that municipal council are required to consult traditional leaders in matters of local government. What is not clear is whether the traditional leaders form part of decision making. The study recommends a clear specification of the roles of traditional leaders in Polokwane Local Municipality.
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- Date Issued: 2018
An appraisal of Human Resource Management Practices in the Ministry of Public Service, Central Equatoria State, South Sudan
- Authors: Maka, Mustafa Fataki Kila
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11705 , http://hdl.handle.net/10353/d1015203
- Description: The primary objective was to assess Human Resource Management Practices in the Ministry of Public Service, Central Equatoria State-South Sudan. The objectives of the study were: Identify the key Practices used by the Ministry of Public Service in human resources management in Central Equatoria State. It also sought to establish the challenges faced by the Ministry of Public Service in human resources management practices in Central Equatoria State and to identify employees‟ perceptions on human resources management practices in Ministry of the Public Service in Central Equatoria State and lastly, to determine how and to what extent the Ministry of the Public Service can further improve on human resources management practices in Central Equatoria State. The study used both qualitative and quantitative methodology of data collection. Interviews and questionnaires were used as qualitative and quantitative methods of data collection respectively. The study used twenty five (25) respondents starting from Director General, Department of Administration and Finance, Department of General List of Clerks, Department of Establishments, Department of Pensions, Department of Budgets, and Department of Labour. The results revealed that; the human resource management practices by Ministry of Public Service in Central Equatoria State in the different departments need to ensure efficient and effective human resource management practices reforms, and the recommendations were put forward to assist the public civil servants in different human resource departments in the State.
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- Date Issued: 2013
The role of the state-owned enterprises in the developmental state of South Africa: a case study of Transnet
- Authors: Mayedwa, Vuyile Arthur
- Date: 2018
- Subjects: Government business enterprises -- South Africa , Government corporations -- South Africa Economic development -- Political aspects -- South Africa Developing countries
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10948/32375 , vital:32028
- Description: The Constitution of the Republic of South Africa, together with the National Development Plan (which is a government policy for the country), envisions the achievement of a developmental state (DS). In 2012 the African National Congress (ANC) Government brought a guiding document of national importance into being, known as the National Development Plan, which refers to South Africa as a developmental state. Developmental states are usually associated with development in a number of sectors of the country’s industries as well as high economic growth. This model has been successful in the East Asian countries of Japan and Singapore and could be emulated by South Africa. The National Development Plan (NDP) categorically expresses that South Africa is a developmental state (DS) and this research builds on that premise, citing inroads made and challenges faced by the country in the realization of the developmental mandate and the role performed by SOEs. Fourie (2014:30) holds that in South Africa, state-owned enterprises (SOEs) contribute significantly towards the economic development of the country, the Southern Africa region and international communities, as they attract capital equipment, finance and cooperative partnerships. This treatise investigates the role of the state-owned enterprises in the developmental state of South Africa. This treatise comprises five chapters and is based on the assumption that South African SOEs are ineffective in their contribution to the country’s transformation and socio-economic development mandate. The problem may be misalignment with the mandate set out by the Constitution and the NDP. This study provides a brief historical background on the evolution of SOEs in South Africa and a discussion regarding developmental states and the role of SOEs in developmental states. SOEs face a number of challenges and solutions need to be found. This study discusses two possible solutions, namely privatization and restructuring. The study surmises that the call to privatize is brought to the fore by the numerous failures of a number of SOEs, such as SAA. Restructuring SOEs is discussed as well as the new mandate for SOEs. Lastly, there is a discussion on the extent to which state-owned enterprises have succeeded in complying with South Africa’s developmental mandate. A literature review was conducted of previous and related research material. This study utilised a qualitative research method and the researcher ensured the validity and reliability of the secondary data that was referenced in this study. Due attention was paid to all ethical considerations and any form of harm, manipulation and malpractice was avoided. Chapter 4 includes the presentation and analysis of the data and the study’s findings are discussed in relation to the research questions and objectives that guided the study. The main problem under investigation was whether state-owned enterprises (SOEs) were responding to South Africa’s developmental agenda. This study found that the State must perform a leadership role in creating an enabling environment to drive the performance of SOEs in delivering their mandate and ensuring that SOEs are aligned with the mandate of the National Development Plan. The final chapter presents a number of recommendations that evolved from the results of the study. If adopted, these recommendations could enable the SOEs to deal with the developmental mandate given to them, ultimately assisting the SOEs to become more efficient and effective agents for development.
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- Date Issued: 2018
Assessing the effect of Public Participation and development communications on service delivery: the case of the department of Social Development in the Eastern Cape (2004-2010)
- Authors: Maswana, Gcobani
- Date: 2013
- Subjects: Political participation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Civil service -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Human capital -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11652 , http://hdl.handle.net/10353/d1006979 , Political participation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape , Community development -- South Africa -- Eastern Cape , Civil service -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape , Human capital -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape
- Description: Public Participation is a critical facet of development communication. The Republic of South Africa (RSA) Constitution 1996 promotes a set of values of good governance setting a framework for the public participation, and democratization of the public sector through instruments such as developmental communication in order to impact better service delivery. Public participation is an effective communication platform of a new democratic South Africa, as such, public participation forms part of the Constitution of the RSA Act (108 of 1996). To necessitate good governance, it is very imperative that the citizenry, being voters to take an active role in the affairs of governance. The credibility, legitimacy, acceptability, support for governance structures and sustainability of any government is dependable mostly on how citizens are participating in the affairs of government.The research topic being-assessing the effect of Public Participation and Development Communications on service delivery:the case of the department of Social Development in the Eastern Cape focused on Ingquza Municipality in O.R.Tambo District of the Eastern Cape.The public administration has positioned financial management and human resources as critical elements for effective and efficient system. The study has identified that the omission of public participation and development communication as a gap that need to be optimally utilized to avoid communication gap that leads to unnecessary service delivery protests. The study position communication as strategic and management function of each and every manager. The importance of Public Participation is that it could help to ensure that the citizens take ownership of processes as an important democratic principle.The imbizo’s as public participation tool and effective communication platform has been proven to be effective. The strengthening of development communication in the department to empower communities through development communication cadres and information dissemination is paramount important. Furthermore this will make sure that there is a continuous feedback on quality assurance programme in implementing political pronouncements that are made during imbizo’s.
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- Date Issued: 2013
Role of the customer care unit at the Department of Education in the province of the Eastern Cape
- Authors: Mkutukana, Babalwa
- Date: 2012
- Subjects: Public administration -- South Africa -- Eastern Cape , Customer services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:8296 , http://hdl.handle.net/10948/d1018896
- Description: The importance and need for customer care is recognized in both the public and private sector. Policy documents such as Batho Pele (White Paper on Transforming Public Service Delivery 1997) have captured this. Hence citizens should be treated as customers. Each of the eight Batho Pele principles reinforces and encourages the perception of the end-users of public services as customers, rather than simply as citizens (Batho Pele Handbook, 1997:26). The Eastern Cape Department of Basic Education has experienced challenges which include the malfunctioning of the school nutrition programme, unpaid service providers and unpaid benefits to its employees. These challenges highlight the need for customer care in the provision of these services. This study evaluated the role of the Customer Care Unit in the Department of Basic Education in the Eastern Cape. Interviews and complaints data base were used in the data collection process. The study found that factors influencing the functioning of the Customer Care Unit include, among others, limited collaboration between the Customer Care Unit and the Head Office of the Eastern Cape Department of Basic Education; limited awareness of the existence of the Customer Care Unit; and a shortage of staff and financial resources. The study recommends that Management should support the Unit by, among others, appointing and training adequate staff, raising awareness regarding the Unit and providing financial, technological and physical resources for the Unit.
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- Date Issued: 2012
An evaluation of the integrated coordination role of the District Intergovernmental Forum in service delivery : a case of Alfred Nzo District Municipality in the Eastern Cape (2010-2015)
- Authors: Ngxenge, Daphne Nomthandazo
- Date: 2016
- Subjects: Local government -- South Africa -- Eastern Cape Intergovernmental cooperation -- South Africa -- Eastern Cape Intergovernmental fiscal relations -- South Africa
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/9079 , vital:34226
- Description: Intergovernmental relation is a prerequisite for effective performance of the contemporary governments. This research evaluates the roles and functions of intergovernmental forums towards enhancing the improvement of service delivery in the Alfred Nzo District Municipality. The motive of the study was to identify the major inhibitors and the integrated remedial measures that can be suggested. In a bid to accomplish this, the entire research process was guided by the four critical research questions for the study entail the evaluation of: What are the edifiers of the roles and functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? What so far are the effects of intergovernmental forums on the performance of Alfred Nzo District Municipality (ANDM)? Which are the inhibitors of the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? Which hybrid model or recommendation can be suggested for improving the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM)? The analysis of the qualitative data that was obtained from 25 sampled participants drawn from Alfred Nzo District Municipality revealed that the edifiers of the roles and functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM) are often linked to the legislations and regulations on intergovernmental relations, information system, and the policy on intergovernmental relations. In response to the question that probed what so far are the effects of intergovernmental forums on the performance of Alfred Nzo District Municipality (ANDM), the participants revealed that the effects of the roles and functions performed by the intergovernmental relations and forums have so far been manifested in the improvement of resource optimisation and service delivery. However, further analysis of the interview findings indicated that as much as Alfred Nzo District municipality has been able to realise some of the positive impacts of intergovernmental relations and forums, there are also still challenges that limit the realisation of the full positive impacts of the implementation of the intergovernmental relation programmes. The thematic content analysis of the interview findings revealed that the major inhibitors of the effectiveness of the roles or functions of intergovernmental forums in service delivery within the Alfred Nzo District Municipality (ANDM) are often linked to the three sets of challenges that include: operational challenges, financial challenges and policy issues. In response to the findings of this research, it is argued that the managers and directors at Alfred Nzo District Municipality must consider using the following strategies if they are to ensure that their established intergovernmental forums influence the successful implementation of joint projects and service delivery of the municipalities within the jurisdiction of intergovernmental relations: Practicalise the Legislative Provisions on Intergovernmental Relations by Developing a Vision and Mission that must be achieved through Intergovernmental Forums, Create a Structure and Framework of Intergovernmental Relation, Allocation of Sufficient Resources for the Implementation of the Joint Projects, and Evaluation of Joint Projects. Future studies can explore the roles of information system towards enhancing the effectiveness of intergovernmental relations.
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- Date Issued: 2016
An analysis of barriers which affect women in leadership positions in Eastern Cape Municipalities : case study of Amathole District Municipality
- Authors: Nyangiwe-Ndika, Welekazi
- Date: 2015
- Subjects: Leadership in women -- South Africa -- Eastern Cape Sex discrimination against women -- South Africa -- Eastern Cape Women executives -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/2049 , vital:27601
- Description: The primary concern of the study is to examine leadership challenges confronted by women leaders in Eastern Cape municipalities. International organisations has made a number commitments encouraging gender parity and eliminating imbalance against women in the past three decades, through international platforms. In the World Summit held in 2005, it was recommended that a Platform for Action (1995) and the resolutions of the Twenty Third special session of the General Assembly as a crucial baseline in attaining then internationally agreed development goals, as well as those contained in the Millennium Declaration. (www.ilo.org) In the above forums national decision makers worldwide were urged to apply strategies and programmes which would improve gender fairness, in leadership positions, giving women complete and comparable share in economic, social, cultural and political decision-making as men. South Africa as a role player in the international space also joined the world in endorsing various programmes and strategies which seek to address gender parities and strive to eliminate women oppression especially in public sector.
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- Date Issued: 2015
Implementing Supply Chain Management: a case study of the Department of Roads and Public Works - Eastern Cape 2010-2012
- Authors: Dlova, Vukile
- Date: 2013
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11682 , http://hdl.handle.net/10353/d1013549
- Description: Supply Chain Management was introduced in 2003 to government departments, municipalities and public entities as means of transforming public sector procurement practices. In some public institutions compliance with the regulatory framework has been limited to mere establishment of Supply Chain Management Units. Some of these units are not compliant with the National Treasury guidelines and are not properly staffed with personnel with the required skills and qualifications. Staff employed in Supply Chain Management units are either not provided with the required training in order to fulfill their employment obligations or do not see self-development in Supply Chain Management as of great importance. Supply Chain Management Policies do not evolve from within the institutions but more copies of the guidelines provided by the National Treasury. Staff do not get involved in policy development processes. This is a non-conclusive case study of the Eastern Cape Department of Roads of Public Works which is aimed at establishing the extent the department has complied with prescribed guidelines pertaining to establishment of Supply Chain Management, training of personnel and the development of policies and procedures on Supply Chain Management.
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- Date Issued: 2013
Benefits and limitation of informal trading in promoting sustainable local economic development in the Intsika Yethu Municipality
- Authors: Makubalo, Zukiswa
- Date: 2019
- Subjects: Municipal government -- South Africa -- Eastern Cape Sustainable development -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12425 , vital:39262
- Description: The informal sector refers to all economic activities by workers and economic units that are not covered or insufficiently covered by formal arrangements which can be carried out across all the sectors of the economy both in public and private spaces. The study was conducted to determine the benefits and limitation of informal trading in promoting sustainable local economic development in the Intsika Yethu Municipality. South African municipalities for various reasons fail in providing local economic development friendly environment and more developmental and inclusive informal economy policies and by-laws. The objective of the study was to assess the benefits and challenges which might hinder the maximisation of benefits in the sector. The literature was reviewed with the aim to integrate published academic data on the benefits and limitations of informal trading in promoting sustainable local economic development. Data for the study was sourced from the literature and questionnaires administered to respondents who were selected by means of a purposive sampling technique. The respondents from which data was collected were 18 and a qualitative research approach was used as a main research methodology. The responses obtained were subjected to content analyses. The main findings of the study include; informal traders are uncoordinated, informal traders are faced with challenges which hinder their success, majority of respondents see benefits from informal trading, the informal sector of responds to triple social ills and all respondents started up businesses due to the inability of the formal sector to create job opportunities that are permanent and enough for everyone. In response to the findings about the main recommendation made is the improvement of communication between government and informal trader for the sustainability of municipal programs.
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- Date Issued: 2019