A case study of role conflict experienced by middle management during organizational change
- Authors: Sepeng, Mugabe
- Date: 2023-10-13
- Subjects: Role conflict , Change management , Middle managers , Middle management , ISO 9001 Standard Implementation of
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419189 , vital:71624
- Description: This research investigation is based on continuous improvement changes arising from - and related to - ISO 9001 implementation at Sundays River Citrus Company (SRCC), which is one of the biggest packers, marketers, and exporters of citrus fruit in South Africa. The Board of SRCC adopted ISO 9001 to ensure organizational efficiency and sustainability while improving quality control, customer service, teamwork and leadership. However, research indicates not all organizations that have Implemented ISO 9001 realize the intended benefits. While no research was available on the citrus agriculture industry, research in the tourism industry indicates that not only did some companies not realize the expected benefits, but also incurred substantial investment costs. It is estimated that approximately thirty to ninety percent of change initiatives fail to meet their objectives, and research studies also indicate that middle managers play a critical role that can influence the outcomes of a change project. However, Balogun (2003) indicates that middle managers play a complex role and are exposed to role conflict, which can influence the outcomes of change initiatives. In this context, this research study aimed to investigate the role conflicts experienced by middle managers during the process of an ISO 9001 continuous improvement change. The study draws on role theory, applying it to their management of change. The following role conflict types were investigated: (1) intra-sender conflict, (2) inter-sender role conflict, (3) inter-role conflict, (4) role ambiguity and (5) role strain. The research approach is qualitative, and has adopted a post-positivist paradigm, utilizing a deductive qualitative method. The study adopted a case study approach. Data was gathered mainly from interviews and supported by organizational documents. Semi structured interviews were conducted with questions formulated through the use of the coding manual (See Appendix C) to ensure alignment of data collection with the research propositions derived from literature. A deductive thematic analysis method was used to analyze the interview data. The research findings confirmed that during continuous improvement change, as middle managers strived to satisfy the incompatible expectations of role senders (mainly senior and junior managers), they experienced the five role conflict types. The study findings also indicate that middle managers experience conflicts due to the incompatible expectations of other role senders such as quality and marketing departments. The findings suggest that middle managers are managing these conflicts, but notes that they do require some assistance and support from senior management. The study concludes with managerial and research recommendations. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2023
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- Date Issued: 2023-10-13
A grounded theory study of the identity and career decisions of artistic creative entrepreneurs
- Authors: Gibson-Tessendorf, Jacoba Cornelia
- Date: 2023-10-13
- Subjects: Entrepreneurship , Creative entrepreneurship , Personality and creative ability , Career choice , Creative industries , Identity (Psychology)
- Language: English
- Type: Academic theses , Doctoral theses , text
- Identifier: http://hdl.handle.net/10962/419208 , vital:71625 , DOI 10.21504/10962/419208
- Description: This research, in the field of creative careers, identity and entrepreneurship, aims to develop a grounded theory to explain the interaction between the phenomena of identity and career decision-making, focusing on Artistic Creative entrepreneurs in the creative industries. Artistic Creatives have unique characteristics and creative identities, presenting unique career opportunities. This research is interested in the different values of Artistic Creatives compared to those of Artistic Creative Entrepreneurs, who often experience a tension between their creative identity and their entrepreneurial identities The methodology used is the Straussian Grounded Theory. A Qualitative Research Approach used interviews to collect data on the careers and identity of Artistic Creative entrepreneurs in an area in the Eastern Cape Province of South Africa. Creative entrepreneurs work in the fields of fine art, design and crafts. The research procedure was recorded in detail, which enhances dependability. Ethics approval was obtained prior to the data collection. The data was analysed through open coding, axial coding and using a Straussian paradigm model. The findings present the values and identity of the Artistic Creative with Artistic Creative Archetypes and the entrepreneurial identities as Artistic Creative Entrepreneur Profiles. The Thesis by JC Gibson-Tessendorf effects of identity and contextual factors on their career patterns, especially as entrepreneurs, are analysed. The contribution that this study makes towards the creation of new knowledge is through, firstly, presenting aspiring creatives with career opportunities that relate to individual values. Secondly, it provides a model of Career Stage Options and Strategies that Artistic Creative Entrepreneurs may follow to either become part-time creative entrepreneurs or use the model as a guide for career planning. The study also developed a substantial theory proposing that the identities of Artistic Creative Entrepreneurs are 1) firstly multiple, 2) flexible and open to change, 2) driven by their values, 3) enacting across the tripartite identity framework, being personal identity, role identity and social identity. The concept of a tripartite of identities was taken from Brewer and Gardner (1996). , Thesis (PhD) -- Faculty of Commerce, Rhodes Business School, 2023
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- Date Issued: 2023-10-13
Corporate failure and ethical resources: a case study of Steinhoff and Carillion
- Authors: Mthombeni, Seyijeni Koos
- Date: 2023-10-13
- Subjects: Corporate governance , Business ethics , Steinhoff International (Firm) Corrupt practices , Carillion (Firm) Corrupt practices , Business failures , Accounting fraud
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419165 , vital:71621
- Description: This study aimed to investigate the impact of disregarding ethical resources on company performance, with a particular focus on Carillion and Steinhoff as case studies. A pragmatist research philosophy was employed using a mixed methods approach, utilizing deductive inferencing to produce archival research. Data was collected from annual financial statements and existing literature on Steinhoff and Carillion's corporate failures. Both content analysis and statistical analysis were employed to analyse the data. The study found that both Carillion and Steinhoff were at the top of their respective industries when they began to underperform due to poor governance. On the part of Carillion, much of its failure can be attributed to aggressive bidding, while for Steinhoff, its failure was due to unscrupulous accounting practices. Corruption and fraud at the top echelon of each of these respective companies began to trickle down to the bottom of the hierarchy. Additionally, Steinhoff used a two-tier board system that promotes information asymmetry between a management board and a supervisory board. This gave Steinhoff’s management board leverage to manipulate company reports and hide information from the supervisory board. Steinhoff equally violated the board’s independence by making former management executives part of the supervisory board, who could potentially be lenient to the management board due to past relationships. This was further exacerbated by the CEO duality, which contributed to Steinhoff’s lack of board independence. Furthermore, Steinhoff’s board was reported to have served as board members for a long time, eventually leading them to create a group culture that negatively affected its board’s independence. Different from Steinhoff, which lacked board independence and board diversity, at face value, Carillion appeared to have a predominantly independent board with diverse experience and external commitments. However, Carillion also lacked board independence in a different way, as some of its board members were previously employed by KPMG. KPMG was also the external auditor of Carillion. This created a scenario where Carillion and KPMG were conniving, which may have affected the objectivity of the external audits on financial performance. Further to this, the CEO held outsized power over the board, which could have also resulted in a lack of independence. This, in turn, facilitated corrupt behaviour within the organisation, which may have contributed to its corporate failure. iv The findings of the study highlight the following three conclusions: i) profits that are premised on reckless, irregular, and fraudulent business and accounting practices are not sustainable; ii) governance structures that do not adhere to sound corporate governance principles result in impaired board independence and negatively affect firm performance; and iii) companies that reach the pinnacle of their success through unethical conduct are ultimately short-lived. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2023
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- Date Issued: 2023-10-13
Social entrepreneurship and the tensions between social, environmental, and business goals: a case of Uganda
- Authors: Okello, Emmanuel
- Date: 2023-10-13
- Subjects: Social entrepreneurship Uganda , Climatic changes Uganda , Social responsibility of business Uganda , Sustainable development Uganda , Environmental responsibility Uganda
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419662 , vital:71664
- Description: Climate change has resulted in a global environmental crisis, with deforestation, plastic pollution, soil degradation, and species extinction increasing. Businesses have contributed significantly to these issues through their manufacturing processes. While many companies have implemented sustainability initiatives, systemic environmental problems persist, and businesses continue to play a significant role. One reason for this is that profit often takes priority over environmental considerations, limiting the effectiveness of sustainability programs. In response, environmental social enterprises are gaining prominence as a potent alternative to conventional business models. These enterprises are commended for placing environmental value generation at their core. Nevertheless, the simultaneous pursuit of financial, socio-economic, and environmental goals can instigate conflicts, including those related to performing, organizing, belonging, learning, and those spanning various levels of analysis. These conflicts impede the intended outcomes of these enterprises. This challenge is particularly under-addressed within contexts distinct from North America and Europe, like Uganda, which possesses unique geographic, political, and cultural attributes. Investigating how environmental social enterprises in Uganda navigate goal-related contradictions is pivotal for comprehending their internal mechanisms and strategies for economic sustainability. This study adopted a qualitative research strategy grounded in the interpretivist paradigm. Employing multi-qualitative methods, including interviews with 20 key decision-makers from 4 environmental social enterprises, the study delved into their experiences and practices. The findings revealed that these enterprises grapple with tensions stemming from their endeavors to balance economic, environmental, and social objectives. These tensions manifest both anticipated and unanticipated effects on organizational performance. Strategies for managing these tensions encompass collaborations with other organizations, experimentation with diverse management approaches, and acknowledging tensions as inherent and potentially beneficial. Nevertheless, the efficacy of these strategies hinges on the organizational context and systemic factors such as government regulations. While facing similar tensions, environmental social enterprises also adopt varied tactics—proactive, defensive, or a combination thereof—to address conflicts rooted in their goals. The chosen response method holds implications for ecological outcomes, underscoring the importance of framing tensions appropriately. Nonetheless, persistent tensions that resurface due to their dynamic nature pose a challenge. Consequently, addressing such tensions necessitates an iterative approach, often entailing a fusion of strategies. To address tensions between social, environmental, and economic objectives in environmental social enterprises, policymakers, governments, and social entrepreneurs should collaborate to institute supportive policies, encourage partnerships, invest in education and capacity building, and establish evaluation frameworks. Implementing these recommendations can adeptly manage such conflicts, fostering sustainable development and success. , Thesis (MCom) -- Faculty of Commerce, Rhodes Business School, 2023
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- Date Issued: 2023-10-13
The effectiveness of bank debt financing on the growth of small and medium enterprises (SMEs) in Namibia
- Authors: Paulus, Panduleni Hambeleleni
- Date: 2023-10-13
- Subjects: Business enterprises Finance , Small business Namibia , Small and medium enterprises , Stakeholder management , Debt financing (Corporations)
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419176 , vital:71622
- Description: Globally, SMEs are valued for their contribution to economic growth and development as well as for driving employment. To succeed, small firms require support especially in terms of obtaining funding and financial services that can enable them to meet day to day operational needs. Commercial banks play an important role for the financing of SMEs as small firms generally depend on bank loans to obtain external finance. However, despite the support and contribution, very little attention is given to the actual forms of finance used by small and medium-sized enterprises, the available finance made by lending institutions or investors and the relation between the use of the said debt finance and enterprise performance. Furthermore, several research studies carried out focusing on the effect of debt financing on performance of firms are inconsistent. Thus, this study sought to determine the effectiveness of bank debt finance on the growth of SMEs in Namibia. To achieve the objective of the study, it was important to have it rooted in the pragmatism paradigm; followed by both the deductive and inductive approaches. Interviews were conducted with the six SME owners and structured questionnaires were completed by the seven staff of the selected bank. The study used thematic analysis to analyze primary data from interviews by following three steps namely: reducing the data referred to as coding, analyzing data by creating patterns, and generating themes and drawing conclusion. Data from self-administered questionnaires was populated and textually analyzed aided by tables. The main findings of the study were that: (1) debt financing contributed to the growth and performance of SMEs as all firms under the study who made use of debt had experienced growth in terms of generated profits and acquired assets, (2) during the assessment and approving process, the bank looked at various lending factors and that collateral was not considered as prime to accessing funding, (3) the SMEs were not sufficiently funded and that there was no appropriate funding option for SMEs, (4) in terms of relationships, there was a lack of engagement and support between the bank and the SMEs. The support received from the bank was only in terms of lending. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2023
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- Date Issued: 2023-10-13
Analysis of corporate failures: a case study of two South African banks
- Authors: Mqomboti, Xitshembiso Pronacia
- Date: 2023-02
- Subjects: Business failures South Africa , Corporate governance South Africa , Risk management , Operational risk , Business ethics , Bank management South Africa , Banks and banking South Africa
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/419151 , vital:71620
- Description: This study analysed the factors that contributed to the failure of Venda Building Society Mutual Bank (VBS) and African Bank Limited and the impact it had on their key stakeholders. The specific objectives of this study were to evaluate African Bank and VBS bank's operational risk management processes and controls, the role of ethical failures at VBS bank and African Bank; and assess how the failures affected their stakeholders. The population sample of the study included African Bank and VBS. The study adopted a qualitative research method. Existing reports from both African Bank and VBS were used to collect data. The study adopted a thematic data analysis method, which includes data coding and the development of themes. The data analysis framework was derived from a defined set of research propositions and seven (7) themes were derived from this analysis method. The failure in operational controls of both banks and ineffective risk management structures including unethical conduct by the executive management and board of VBS bank, irregular financial transactions and weakened external auditing function resulted in an unaccountable executive relationship and reckless lending decision-making. This research study will expand on the existing body of knowledge on the failures and near-failures of banks in the South African banking sector. The South African banking industry and its regulatory bodies will be better equipped to strengthen their corporate governance in risk controls to mitigate future collapses and near collapses of banks. , Thesis (MBA) -- Faculty of Commerce, Rhodes Business School, 2023
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- Date Issued: 2023-02