A Financial Sustainability Model for the South African Local Government
- Authors: Mhlanga, Shepherd
- Date: 2019
- Subjects: Local government -- South Africa -- Eastern Cape -- Finance Municipal finance -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , D.Admin
- Identifier: http://hdl.handle.net/10353/13715 , vital:39699
- Description: Local government financial sustainability leverages a local municipality’s capabilities to conceptualize and implement an array of its developmental programmes. This thesis evaluates the state of the initiatives for bolstering financial sustainability in the increasingly complex contemporary South African local government sphere. The motive of the study was to identify major paradoxes and a local government financial sustainability model that could be extracted and suggested for mitigating such constraints. Using a meta-synthesis as a principal technique in content analysis, findings revealed that major determinants of local government financial sustainability are often linked to the application of the four-step’s processes in strategic cyclical financial sustainability framework and three foundational constructs for financial sustainability management. The four-step’s processes in strategic cyclical financial sustainability framework were found to aid environmental analysis, identification of the sources of revenues and revenue generation, managing the utilization of the generated revenues and monitoring and evaluation. As it emerged from the findings, these positive effects of strategic cyclical financial sustainability framework are often illuminated by three foundational constructs for financial sustainability that leverage financial risk management, governance and leadership. However, in lieu of the application of relevant mitigating strategies, it also emerged from the analysis of the findings that initiatives that bolster financial sustainability may still be constrained by poor analysis and identification of the level of financial sustainability maturity. Other paradoxes were found to be linked to lack of suitable government financing models, poor strategic financial planning and budgeting as well as lack of effective models for managing equity. However, even in the midst of such paradoxes, findings still indicated that the concept of financial sustainability is a notion which is increasingly being emphasized by the South African local government sphere. To leverage municipal financial sustainability, most municipalities were found to use financial sustainability models and methods such as central financial grant system, SALGA’s model for financial sustainability, investment in revenue-generating activities and managing municipal operational efficiency as a driver of cost 4 | P a g e minimisation. However, despite such significant strides, findings still revealed that even with various socio-economic initiatives undertaken to leverage financial sustainability of the South African local government, the state of financial sustainability in the South African local government sphere seems to be at risk as viewed from such issues as compliance, systematic and strategic levels. As it emerged from the findings, this is attributable to the fact that most initiatives for improving financial sustainability in the South African local government are often still constrained by inadequate municipal capacity, limited income-generating activities, deficient local government procurement system and poor leadership and governance. Such findings seem consonant with theoretical findings that signified the major paradoxes of financial sustainability in the contemporary public sector organisations are often associated with poor analysis and identification of the level of financial sustainability maturity, lack of suitable government financing models, poor strategic financial planning and budgeting and lack of effective models for managing equity. Drawing from these findings, it is argued it is critical that the Department of Local Government adopts and applies the local government financial sustainability model akin to the conceptual model suggested in Figure 1. The application of such a model would require integration and use of the four main pillars (strategic financial planning, income diversification, sound financial administration and management, and own income generation) for local government financial sustainability, three foundational constructs (financial risk management, financial governance and financial ethical leadership) for local government financial sustainability, and three foundational nonfinancial constructs (political stability, fiscal and economic stability, forecasting and sensing to mitigate the devastating negative effects of natural calamities and disaster) for local government financial sustainability. It was further argued that all these must be accompanied by measurement of the overall maturity of the financial sustainability of the local municipality using four perspectives (liquidity, resilience, service and fiscal responsibility and public confidence) of local government financial sustainability in conjunction with the five spectrums (at risk, compliance-based, incremental, strategic and systematic) of local government financial sustainability.
- Full Text:
- Date Issued: 2019
A Framework for Broadband Adoption in Buffalo City Metropolitan Municipality to Enable Citizen Access to e-Government
- Authors: Twetwa-Dube, Sithandile Pornelia
- Date: 2020
- Subjects: Electronic government information
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18963 , vital:43003
- Description: E-government has been adopted as one of the cornerstones of the government‘s strategy for making services accessible to its citizens. The aim of this broadband adoption is to provide high quality public sector services via digital channels to improve cost-efficiency and generate benefits to municipality employees and citizen. A major challenge that municipalities face is the lack of public participation which restricts levels of communication between governments and municipalities and the citizen where public misses out on information and services available online, which results in further inequality. This has a devastating impact on service delivery because participatory democracy would be non-existent. Limited IT infrastructure, resistance to change, cultural barriers and exposure of malpractice are main themes related to IT usage or facilitating IT access for the wider public. Furthermore, lack of meaningful participation and freedom of association emerged as themes related to governance effectiveness. A mixed approach within a case study was considered, and data was collected through an online questionnaire and review of current literature. The study collected primary data by conducting web based questionnaires comprising sixty respondent’s citizens and fifteen municipal employees, including Information and Communication Technology (ICT) employees and broadband task team members. Statistical Package for the Social Science (SPSS) to analyse data from questionnaires. The selected BCMM employees of the population were known to have the relevant knowledge, time and experience to participate. Responses to each question developed the framework further based on the findings. Respondents were selected based on their appropriate knowledge and experience of the problem domain. Six experts were selected for final evaluation of the research findings. Firstly, the findings provided on barriers impact on the adoption of e-government. Secondly, on the techniques available to ensure access to e-government within BCMM. Thirdly, on the availability of technologies currently in the Buffalo City Metropolitan Municipality. Finally, on the elements of a Buffalo City Metropolitan Municipality broadband adoption strategy. This study evaluates barriers of e-government adoption, assessing strategies and techniques for accessing e-government services, examines current technologies to support e-government service within municipalities and analyses elements of Buffalo City Metropolitan Municipality broadband adoption strategy. A broadband adoption model was proposed based on empirical findings. Key adoption factors include adoption benefits and drivers, concerns and barriers and adoption interventions. These factors provide an essential foundation for the development of the proposed broadband adoption framework. The contribution of this study is a framework based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Technology Organisation Environment (TOE) framework to determine factors that influence or restrict a citizen’s intention to use and adopt technology, specifically broadband, in e-government services as a tool for citizen engagement. The proposed framework aims to overcome barriers to broadband adoption 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper in municipalities, specifically Buffalo City Metropolitan Municipality (BCMM) to enable citizens’ access to e-government services.
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- Date Issued: 2020
A framework for cloud computing adoption in small and medium-sized enterprises : a case of the Accra - Tema metropolis in Ghana
- Authors: Adane, Martin
- Date: 2015
- Subjects: Cloud computing -- Ghana Small business -- Ghana
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10353/13803 , vital:39713
- Description: Cloud computing adoption and usage is important to achieving business competition. This is done by making it a competitive tool for firms. The adoption of cloud computing enables firms to achieve greater business competency, improve performance, and allows them to maintain their competitive advantage. Since its emergence, there has been a surge in the adoption of cloud computing with research into its adoption primarily concentrated on bigger firms. However, a major characteristic of cloud computing is the anticipated possibilities it holds for small and medium-sized enterprises (SMEs). SMEs typically operate differently from larger firms and are not limited by resource constraints. For SMEs, the reduction in the financial burden normally associated with the adoption of new technologies is a significant benefit of cloud computing due to their financial constraints. In Ghana, SMEs mostly use obsolete technologies and have a slow response towards new technologies. Thus, they are unable to harness the numerous opportunities technology presents to them to stay competitive. Cloud computing is still regarded as a new technology in the business world, therefore research that focuses on its adoption by SMEs to help them stay competitive is minimal. Available research on cloud computing in Ghana does not provide clear guidelines for ensuring a successful adoption process and the continued use of cloud computing services. This study seeks to investigate how a framework can assist SMEs in their use of cloud computing in the Accra-Tema metropolis of Ghana. A knowledge of the factors associated with adoption decisions and those that significantly influence the decision are required to ensure a successful adoption process. The empirical data was gathered using a questionnaire and face-to-face interviews developed from literature and administered to users and potential users of cloud computing. The questionnaire and interviews primarily investigate key adoption factors and the findings are reported in this research study. The findings reveal interesting insights into understanding issues that affect the overall decision to adopt and use cloud computing services by SMEs. The findings show that the adoption of cloud computing can improve information management practices within SMEs. The findings also reveal that several factors need to be considered in the overall decision to adopt and use cloud computing to ensure a successful adoption process. An initial cloud computing adoption model was proposed based on the empirical findings. Key adoption factors of the initial adoption model include adoption benefits and drivers, concerns and barriers, adoption interventions, and information management in the cloud. computing adoption framework. The proposed adoption framework aims to assist SMEs to adopt and use cloud computing services and make them relevant in the global market.
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- Date Issued: 2015
A framework for enhancing the effectiveness of strategic leadership in the Eastern Cape Education Department
- Authors: Govender, Surendran Perumal
- Date: 2017
- Subjects: Educational leadership Strategic planning Education -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10353/8598 , vital:33180
- Description: In this study the analysis of the organisational practices in the South African public sector revealed that there is a practical limitation, anchored on the absence of a suitable framework for enhancing the effectiveness of strategic leadership. The research engaged with studies and theories that confirmed that the application of effective strategic leadership enhances the performance of public sector organisations. However, such an analysis revealed no well-defined strategic leadership framework that may be used for improving the successful implementation of programmes in the public sector as a whole and more especially, the Eastern Cape Department of Education (ECDoE). The study therefore interpreted that a significant improvement in the performance of the ECDoE may be effected through the prioritisation of strategic leadership and thereby enhancing its effectiveness. Hence, the primary research objective for this study was to examine strategic leadership and to consider the variables impacting the application of strategic leadership in the ECDoE, so that a framework may be formulated to enhance the effectiveness of strategic leadership in the ECDoE. The data analysis, research observations, findings and interpretations as well as the literature review enabled the researcher to determine the strategic leadership framework that may be postulated for application in the ECDoE. The research data in essence supports the indications in the literature that strategic leadership has a positive effect on enhancing organisational performance and success. The key findings and significant conclusions drawn from the study indicated a definite need to enhance the effectiveness of strategic leadership in the ECDoE and that the associated leadership challenges in the sector have to be addressed to enable more efficient and effective service delivery, increase learner performance and improve organisational success. The researcher has therefore postulated the framework in figure 10 to enhance the effectiveness of strategic leadership in ECDoE and presents it for consideration by the political and administrative leadership for adoption in the ECDoE. The development of this strategic leadership framework by the researcher was informed by the various leadership models, leadership theories, leadership styles and change management strategies examined in the literature review of this study and further directed by the research findings and conclusions that illuminated the challenges that confront ECDoE in the application of strategic leadership in the sector. The framework postulated has three distinct but inter-related steps and this study theorises that the effectiveness of strategic leadership is influenced by the extent to which the managers or leaders determine the specific context and apply the appropriate leadership style (Step 1), implement the selected leadership style in conjunction with the application of appropriate accompanying management strategies (Step 2), and monitor the resulting effects on enhancing the performance of the public sector organisations (Step 3). The researcher also adopted a systems-thinking approach and identified four pillars that transcend organisational service delivery and integrated them to constitute a proposed model for enhancing service delivery, improving implementation of plans and promoting organisational success in ECDoE. The model postulated by the researcher is based on “policies, procedures, systems and structures”, as illustrated in figure 11. The pillars of this proposed model for service delivery are inter-related, inter-locking and at times overlapping. Arising from the literature review and the case study of ECDoE, areas for further research have been identified such as: a more in-depth probing of the significance, role and impact of strategic leadership in all public sector institutions in South Africa; an examination of the Senior Management Services (SMS) mandates given by the Department of Public Service and Administration (DPSA) with regard to strategic leadership; an exploration of the implementation constraints of the National Development Plan (NDP) linked to the positioning of strategic leadership; and, an examination of the role and impact of the training and development programmes in strategic leadership, co-ordinated by the National School of Government (NSG) in South Africa.
- Full Text:
- Date Issued: 2017
A framework for implementation of ICT4D initiatives in the Eastern Cape province of South Africa
- Authors: Phingilili, Gcotyelwa
- Date: 2014
- Subjects: Information and Communication Technologies , ICT4D -- Development -- Rural community , Implementation -- ICT initiatives
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11146 , http://hdl.handle.net/10353/d1017789 , Information and Communication Technologies , ICT4D -- Development -- Rural community , Implementation -- ICT initiatives
- Description: South Africa’s rural communities have received Information and Communication Technologies services through initiatives such as tele-centres, living labs, Thusong service centres and donations of computer applications. There is need, with little plans in place to ensure that the rural communities will benefit from those initiatives. As a result of this, it is necessary to establish a framework for implementing Information and Communication Technologies for development initiatives in order to ensure successful implementation of these initiatives in rural communities. Literature shows that in order to successfully implement an ICT initiative for rural communities, there should be active engagement with ICT stakeholders, consultation of Information and Communication Technologies policies, presence of ICT infrastructure, ICT services, monitoring, evaluating, training and maintenance. Current literature on ICT developments shows that in order to successfully implement an ICT initiative for rural communities, there should be active engagement with ICT stakeholders, consultation of ICT policies, and presence of ICT infrastructure, ICT services, monitoring, evaluating, training and maintenance. Unstructured interviews were used as a research method to collect primary data that was used as a basis to develop the proposed framework. Findings from the studies carried out indicated that several ICT4D initiatives which were abandoned due to challenges such lack of proper resources, trainings, lack of local content, access, lack of ownership and lack of stakeholders’ involvement. This study presents a framework for implementing ICT for development initiatives in rural communities which has been developed in order to reduce the number of initiatives that are abandoned or which end up not serving their intended purpose in rural communities of South Africa.
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- Date Issued: 2014
A framework for the implementation of e-government as a service delivery mechanism in South Africa: The case of the Eastern Cape Thusong Service Centres
- Authors: Madyibi, Ayanda
- Date: 2020
- Subjects: Electronic government information Technological innovations Information technology
- Language: English
- Type: Thesis , Doctoral , PhD(Information Systems)
- Identifier: http://hdl.handle.net/10353/18908 , vital:42997
- Description: E-government has emerged as an effective means of delivering much-needed online services to the citizens, businesses and other government institutions. This emanates from the advancement of Information and Communication Technology (ICT), the internet and the emerging technologies associated with the Fourth Industrial Revolution (4IR). E-government has essentially transformed the culture, structure and the way of doing business by public institutions in providing government services. In the past, e-government has been popular in developed countries but recently many developing countries are starting to appreciate the need to implement the initiative. However, the implementation of e-government has various challenges that have been identified through research and include technological, organisational and environmental aspects. Therefore, the researcher was motivated to study e-government to improve the delivery of services to citizens in South Africa. The objective of the research was to develop a framework for the implementation of egovernment as a service delivery mechanism in South Africa. The research process led to the identification of challenges that impact the implementation of e-government by applying an underlying Information Systems (IS) theoretical model, namely the Technology-OrganisationEnvironment (TOE) framework. The review of literature allowed the researcher to construct a conceptual theoretical framework which was then applied to the case study in order to understand the factors affecting the implementation of e-government in South Africa. Qualitative research data was collected using Thusong Service Centres in the Eastern Cape as a case study. Thusong Service Centres are government service centres based in rural communities which are used for the provision of online government services to these communities. The empirical data was collected using 22 respondents from five organisational and user perspectives: (1) State Information Technology Agency (SITA) as an agency of government responsible for ICT in South Africa, (2) the Senior ICT Managers from various National, Provincial and Local government entities, (3) Thusong Service Centre Managers, (4) Thusong Service Centre End-Users and (5) Expert Reviews. Documents that included the National e-Government Strategy, e-Government Policy, National Broadband Policy, ICT Policy White Paper were also consulted as secondary data. The conceptual theoretical framework was then revised based on the empirical evidence using the interpretive exploratory approach and triangulated data. The consolidated data from both the literature review and empirical evidence assisted in closing the gap between e-government implementation theory and practice. A detailed e-government implementation framework was then developed with the critical factors that impact the successful implementation of e- ii | P a g e government. E-government subject experts were also given the mandate to review the interview questions and the framework. The use of this framework was then explained in terms of how it can assist government decision-makers in South Africa for the effective and efficient delivery of services to the citizens. The research study has contributed to the e-government body of knowledge through the identified factors utilising the TOE framework at an organisational level for developing countries like South Africa.
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- Date Issued: 2020
A framework to guide development through ICT in rural areas in South Africa
- Authors: Mamba, Malungelo Siphiwosami Njinga
- Date: 2012
- Subjects: Information technology -- Economic aspects -- South Africa , Telecommunication -- South Africa , Information services industry -- South Africa , Rural development -- South Africa , Information services -- Government policy -- South Africa , Communication policy -- South Africa , Communication planning -- South Africa
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11137 , http://hdl.handle.net/10353/d1007024 , Information technology -- Economic aspects -- South Africa , Telecommunication -- South Africa , Information services industry -- South Africa , Rural development -- South Africa , Information services -- Government policy -- South Africa , Communication policy -- South Africa , Communication planning -- South Africa
- Description: Information and Communication Technology (ICT) is widely regarded as a key tool for bringing about development to people who live in underserved areas. Technologies such as mobile phones and Wi-Fi are seen as advantageous because they can be made available to poor places without the cost of building extensive physical infrastructure. However, researchers argue that ICTs have failed to live up to their potential in the context of development. Researchers point out developing countries lack frameworks to guide them through the implementation of ICTs in this context. The objective of this study is to come up with a framework that can be used in rural areas in South Africa to implement ICT projects. The researcher interviewed individuals who have been directly involved in an ICT initiative in a rural setting in the Eastern Cape Province to learn from their experiences. The researcher also studied publications that have been produced from these initiatives in order to gain a richer understanding. The findings of the study show that participants share similar views about how ICT projects should be approached and implemented in rural areas in South Africa. The views are grouped according to similarity into themes and discussed in detail in the study. From these themes a framework that can help implement ICT projects in rural areas is developed.
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- Date Issued: 2012
A hermeneutic exploration of men's narratives of manhood
- Authors: Brown, Jade Draylene Thelma
- Date: 2015
- Subjects: Men -- Identity Hermeneutics Men -- Psychology
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/13620 , vital:39685
- Description: Manhood is a construction which must be ‘achieved’ by men and boys (Gilmore, 1990). A male child must learn to perform these constructions early in life, and then sustain this performance throughout life (Gilmore, 1990; Hurley, 2004). Booth (2012) argues that manhood is a subjective concept particular to each man’s unique set of identifications. This includes the influences of various contexts upon these life performances. Within South African historical and cultural contexts, the impact of apartheid upon manhood has to be acknowledged (Vandello, Bosson, Burnaford & Weaver, 2010; Morrell, 2001 & 2005). This study qualitatively takes a look into what manhood is perceived to mean, within various social contexts. A hermeneutic methodology is utilised within a poststructuralist framework to unpack the meaning and unique identifications of each participant interview. The data findings emphasise that there are multiple modes of manhood, which are enacted by different men as well as by the same men within different situations. Gender identity is therefore significantly flexible in principle although it is formed into specific categories under certain historical and cultural conditions (Barker, 2012). Manhood in South Africa can therefore be understood to be influenced by different historical and cultural elements. South African men may live within a conflictual space between historical and cultural discourses of manhood as well as western discourses of manhood.
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- Date Issued: 2015
A hermeneutic phenominological study of the understanding and treatment of Amafufunyana by traditional healers
- Authors: Gqibitole, Camagwini
- Date: 2017
- Subjects: Traditional medicine Healers Mental illness -- Treatment
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/5521 , vital:29313
- Description: Traditional healers have a different understanding of psychological illnesses to the western paradigm as well as a different way of diagnosing and treating psychological illnesses. Aims and Objectives. This study’s aim is to examine how traditional healers understand the causes of mental illness mainly focusing on amafufunyana and how this understanding informs treatments methods. Method. This has been done based on hermeneutic phenomenology by drawing from the lived experience of traditional healers through a focus group interview. Results. Upon analysis of the data it becomes clear that traditional healers understand the aetiology of amafufunyana to be supernatural forces. Amafufunyana present in overt and covert symptoms and the diagnostic process entails connecting with the ancestors for their guidance and confirmation of diagnosis, as well as guidance on which imithi to use. The treatment process is congruent with the diagnostic process as it also entails guidance from the ancestors on which imithi to use. Other valuable aspects of traditional healing were brought forward while conducting this study. The aspect of protection from the ancestors was emphasised. It became evident in the analysis of this study that the rituals that are performed in order to appease the ancestors facilitate the connection to the ancestors and through maintaining this connect one can be protected from an array of illnesses and misfortunes. Recommendations. It is recommended that recommended that more studies are conducted with traditional healers in order to give them an opportunity to elaborate on their lived experience of healing, as it was observed that a majority of literature speak on behalf of traditional healers.
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- Date Issued: 2017
A longitudinal investigation into employability : student transition and experiences from tertiary education into the labour market
- Authors: Harry, Tinashe Timothy
- Date: 2018
- Subjects: Employability Graduate students Labor market
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10353/11053 , vital:37015
- Description: Orientation: Several policies have been formulated by the government to redress the inequalities of apartheid. However, the policies have not yielded any positive results as many graduates from Historically Disadvantaged Institutes (HDIs) continue to struggle in the open labour market as compared to graduates from Historically Advantaged Institutes (HAIs). This has been mainly attributed to the legacy of apartheid in several previous studies. As a result, most of these previously disadvantaged individuals (mostly Black Africans) struggle to make the transition from higher education into the world of work. Research Purpose: This study thus explores the journeys of these Black African students from HDIs to understand the transition and experiences from tertiary education into the labour market. Further, the research sought to understand how these transitions and experiences manifest in a context of high unemployment. Finally, the resolution tactics used by students in such a context are given attention. Research approach, design and method: A longitudinal qualitative approach was deemed appropriate for the study as the aim was to understand the changes that occurred over time. The data was collected over a two-year period. A narrative inquiry was utilized as it allowed the participants to share their perceptions without limitations. A total of 30 participants partook in the study. The participants were selected using a purposive sampling to ensure the right participants were involved in the study. The main criteria for selection to participate was that the participants had to be enrolled with a HDI. Main findings: The narratives of the participants led to the formulation of six main themes that were regarded as affecting the transitions and experiences of the Black graduates from HDIs; namely, (1) socio-economic background, (2) education system, (3) labour market experiences, (4) geographical location, (5) social capital and (6) student resolutions to the challenges of employability. A previously disadvantaged background resulted in the participants being recipients of poor education quality, no social networks or information to navigate the labour market and limited access to the labour market due to secluded residential areas. Subsequently, most participants were unable to take responsibility of enhancing their own employability. Contribution: It is not the sole responsibility of the higher education institutes to produce employable graduates, but it's a process that should also involve government, students and employers. As long as the social inequality remains an issue in the country all the efforts to improve employability and transition into the open labour market will be in vain. Furthermore, employers must work together with higher education institutes by offering programs such as internships and career expos to enhance the employability of the graduates. A Graduate Transition Model (GTM) is suggested based on the findings of this research.
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- Date Issued: 2018
A methodological framework for ICT roadmap development for rural areas
- Authors: Jere, Nobert Rangarirai
- Date: 2012
- Subjects: Online social networks , User interfaces (Computer systems) , Communication in rural development
- Language: English
- Type: Thesis , Doctoral , PhD (Computer Science)
- Identifier: vital:11395 , http://hdl.handle.net/10353/d1016147 , Online social networks , User interfaces (Computer systems) , Communication in rural development
- Description: The use of Information Communication Technologies (ICTs) can support sustainable development within societies. ICTs have been supported by governments, private companies, non-governmental organisations, academic institutions and individuals. However, technological changes have made most ICT initiatives haphazard due to poor planning. There is no systematic plan on how to deploy services, infrastructure and devices especially in rural areas. For instance, in some cases, computers have been donated to communities in rural areas yet they are not being used, and ICT services have been deployed without the supporting ICT infrastructure. One of the solutions to addressing these ICT challenges is through the use of roadmaps to guide ICT solution implementation. This thesis proposes an ICT roadmap methodological framework to improve ICT roadmap development for rural ICT solutions. A composite methodological approach was employed in this research. This involves the use of qualitative research techniques such as participant observation, design exercises, workshops, focus groups and individual interviews supported by ethnographic studies. The Siyakhula Living Lab in the Eastern Cape Province of South Africa was used as the case study. Studies were conducted to identify the current state of ICTs in rural areas, the future of ICTs and overview of roadmap developments. Rural users in South Africa, ICT experts in Europe and Africa, government officials and academic institutions were engaged to understand the current ICT planning, developments and needs. The author found that there are variations in individual ICT services required by rural users but, most ICT services in need fall mainly in the areas of health, education, entrepreneurship, agriculture and employment creation for rural people. These services require ICT devices and infrastructure which include computer peripherals, mobile phones, radios, televisions and wireless infrastructure, mobile infrastructure, satellites and broadcasting infrastructure respectively. It was found that the common future ICT projections expected in rural areas include: growth of mobile usage, social networking, increase internet services and localization of services. The roadmap framework is built based on the current state of ICTs, trends in ICTs, future technological projections and the plans currently been initiated in African continent. The ICT roadmap methodological focuses on how roadmaps could accommodate infrastructure, services and ICT devices to reach rural people. This should help rural users to be able to access public services within their respective communities using available ICT devices. ICT stakeholders could use the designed framework to improve the ICT roadmap development process for rural ICT users in Africa.
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- Date Issued: 2012
A mobile based user centred integrated remote patient monitoring framework for low resource settings
- Authors: Ndlovu, Nkanyiso
- Date: 2017
- Subjects: Health services accessibility Medical telematics Patient monitoring -- Remote sensing
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10353/8563 , vital:33128
- Description: There is a gap in healthcare service delivery within low resource settings of South Africa. These areas are under-serviced because of poor health infrastructure and few available medical experts. This contributes immensely to poor health care delivery especially to chronically ill diabetic patients and increases mortality rates. However, innovative remote patient monitoring (RPM) systems have been developed to curb the above challenge in recent years. Unfortunately, most of these systems are standalone and are incompatible with one another. Most of them relay on Internet for connectivity which is imminent in low resource settings. This makes continuity of care of chronic ill patients a great challenge. Additional, the efficacy and feasibility of RPM using mobile phones in low resource settings of South Africa are still unknown. It was also noted that none of these systems have been developed for a clinical trial. The goal of this study was to provide a standard framework that allows optimal design of mobile RPM systems which are interoperable. The objectives were to investigate the RPM system efficacy and reliability in low resource settings and determine its effects on clinical management, self-care and health outcomes. The framework was validated with a clinical trial to remotely monitor diabetic adults in Limpopo province of South Africa. A prototype system was developed based on sound user centric design process and enterprise architectural principles to remotely monitor diabetic elderly patients using cellular technologies and existing hospital infrastructure. It was evaluated using a controlled, randomized clinical trial for 6 months. There were 120 patients who took part in the study and were categorized into two groups, the intervention Group X and the control Group Y. Each group comprised of 60 participants. Evidence from this study justified the feasibility and possibility of long term implementation of RPM system to cater for chronic ill patients in low resource settings worldwide. Results showed that the self-care and normal blood glucose levels improved for both groups whereas quality of life improved only for Group X. It was shown that extensive self-care knowledge with the help of RPM system improved self-care and helped normalize their glucose levels. The hospital admissions and mortality between the two groups did not differ much. However, the intervention group had more hospital visits than the control group because the participants were requested to visit the hospitals in case of emergency. The users perceived the RPM system as feasible and effective way of clinical management and self-care. Due to wide acceptance, some patients were even willing to continue using the system after the trial. Home measurements proved to be reliable and helped improve self-care. In future, a standardized and unified framework based on rule set would provide comprehensive remote healthcare allowing continuous patient monitoring at a reduced overall cost thereby decreasing mortality rates.
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- Date Issued: 2017
A Mobile social networking framework to create a virtual community of practice in aid of rural small , medium and macro-sized enterprise support and development
- Authors: Muwunga-Zake, Oliva Jullian
- Date: 2016
- Subjects: Communication in economic development Information technology -- Social aspects Social media Rural development
- Language: English
- Type: Thesis , Doctoral , Degree
- Identifier: http://hdl.handle.net/10353/5785 , vital:29393
- Description: Rural community media are identified as a critical component of the rural community communication process. These SMMEs are however struggling to achieve sustainability and operate effectively due to the various challenges and constraints impacting them. This study seeks to address this by developing a Rural Community Media Mobile Social Networking Framework that will create a virtual community of practice for the purposes of support of rural entrepreneurs in small, medium and macro enterprises (SMMES) in the Eastern Cape Province of South Africa. The author has specifically scoped this research to focus on Rural Community Media as a specialised subsegment of entrepreneurs operating in rural areas. The reasons for this decision were in part due to the effect and impact of community media on socio-economic development due to the role they play in enabling access to information and knowledge and giving a voice to poor and isolated communities The study proposes that provision of access to relevant information and knowledge via a mobile social networking framework would assist in cutting implementation costs through utilisation of a platform that is already there (known as rural community media). This study is scoped to focus specifically on rural community media with fieldwork conducted in the province of the Eastern Cape, South Africa. In summary the Research Methodology applied is as follows: - Research Philosophy: The interpretive research philosophy was chosen for this study - Research Design: This study will apply qualitative design - Research Approach: The case study approach will be used in the study - Data Collection Techniques: Source data will be comprised of primary and secondary data. Primary data will be collected through implementation of a questionnaire and expert reviews, while the secondary data will be collected through literature review. Hermeneutics will be used as the data collection technique in this study. - Data analysis: Cross-case data analysis will be applied Key findings included that rural community media already utilise mobile technology and social media/networking to conduct business. Rural community media required access to information and knowledge pertaining to internal business process, funding, governance, training and access to skilled resources. Mobile social networking is identified as a suitable vehicle for delivery. A Rural Community Media Social Networking Framework was developed as a result of this study. Framework elements were supported, and in some cases modified, by case study findings and expert review feedback.
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- Date Issued: 2016
A model for attaining extended e-commerce adoption and use by hospitality smmes in the Eastern Cape Province
- Authors: Maoneke, Pardon Blessings
- Date: 2014
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11147 , http://hdl.handle.net/10353/d1017897
- Description: There is a slow adoption and use of electronic commerce or e-Commerce by Small, Medium and Micro-sized Enterprises based in the hospitality sector (hospitality SMMEs). Only a few hospitality SMMEs that have adopted e-Commerce show the migration of value adding activities to their e-Commerce platforms. As such, this study developed and proposed a model that shows how hospitality SMMEs in the Eastern Cape Province can attain extended e-Commerce adoption and use. Extended e-Commerce platforms are characterised by the institutionalization of e-Commerce that includes Search Engine Marketing activities and/or listing services on intermediary websites, and engaging through social media websites. Tourism and hospitality customers’ information needs and buying behaviour were used to guide the requirements of extended e-Commerce platforms for hospitality businesses. The proposed model outlined factors determining extended e-Commerce adoption, extended e-Commerce characteristics and the anticipated e-Commerce adoption outcomes. The model was evaluated in the Eastern Cape using a multiple-case study methodology. The study’s use of a multiple-case study was applied within the interpretivist paradigm and four cases were considered. Triangulation through document analysis, interviews and observation was used for collecting data regarding factors determining the transition to extended e-Commerce adoption. A questionnaire was used for evaluating extended e-Commerce use. Within and cross-case analysis with the aid of coding was used for data analysis. Data collection and analysis validated the proposed model as a model that shows how hospitality SMMEs can attain extended e-Commerce adoption and use. The proposed model concedes that, successful adoption and use of e-Commerce by hospitality SMMEs would result in e-Commerce adoption outcomes namely online sales, reservations and customer service. These e-Commerce adoption outcomes are the criteria against which the level of extended e-Commerce adoption is measured.
- Full Text:
- Date Issued: 2014
A Model for Intrusion Detection in IoT using Machine Learning
- Authors: Nkala, Junior Ruddy
- Date: 2019
- Subjects: Internet of things
- Language: English
- Type: Thesis , Masters , MSc (Computer Science )
- Identifier: http://hdl.handle.net/10353/17180 , vital:40863
- Description: The Internet of Things is an open and comprehensive global network of intelligent objects that have the capacity to auto-organize, share information, data and resources. There are currently over a billion devices connected to the Internet, and this number increases by the day. While these devices make our life easier, safer and healthier, they are expanding the number of attack targets vulnerable to cyber-attacks from potential hackers and malicious software. Therefore, protecting these devices from adversaries and unauthorized access and modification is very important. The purpose of this study is to develop a secure lightweight intrusion and anomaly detection model for IoT to help detect threats in the environment. We propose the use of data mining and machine learning algorithms as a classification technique for detecting abnormal or malicious traffic transmitted between devices due to potential attacks such as DoS, Man-In-Middle and Flooding attacks at the application level. This study makes use of two robust machine learning algorithms, namely the C4.5 Decision Trees and K-means clustering to develop an anomaly detection model. MATLAB Math Simulator was used for implementation. The study conducts a series of experiments in detecting abnormal data and normal data in a dataset that contains gas concentration readings from a number of sensors deployed in an Italian city over a year. Thereafter we examined the classification performance in terms of accuracy of our proposed anomaly detection model. Results drawn from the experiments conducted indicate that the size of the training sample improves classification ability of the proposed model. Our findings noted that the choice of discretization algorithm does matter in the quest for optimal classification performance. The proposed model proved accurate in detecting anomalies in IoT, and classifying between normal and abnormal data. The proposed model has a classification accuracy of 96.51% which proved to be higher compared to other algorithms such as the Naïve Bayes. The model proved to be lightweight and efficient in-terms of being faster at training and testing as compared to Artificial Neural Networks. The conclusions drawn from this research are a perspective from a novice machine learning researcher with valuable recommendations that ensure optimal classification of normal and abnormal IoT data.
- Full Text:
- Date Issued: 2019
A model for retention-to-graduation of undergraduate nursing students at universities in the Eastern Cape Province, South Africa
- Authors: Nkutu, Nonyaniso Trustina
- Date: 2018
- Subjects: Universities and colleges--South Africa--Eastern Cape College students--South Africa--Eastern Cape Nursing students--South Africa--Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Nursing
- Identifier: http://hdl.handle.net/10353/15946 , vital:40566
- Description: The retention of nursing students in the undergraduate programme in universities is a global concern for the health care system, because of the low rate of nurse graduates. The strategies for retention for nursing students in undergraduate programmes in South African universities arguably have limited success in curbing failure to graduate. The failure to graduate rate of nursing students is a global phenomenon, where for example in 2009, the rate of failure to graduate in the United States of America was 30%. However, countries like Jamaica and Australia reported good retention rates through the use of various successful initiatives, such as student bursaries, student loans, scholarships and academic assistance. Previous studies in South Africa have showed that the incidence of nursing students’ failure to graduate rate is an ongoing challenge since the 1960s. Further, research has found that, despite the high annual enrolment of students into universities, only few nursing students graduate on time, while others fail to graduate. This phenomenon affects the rendering and quality of services to patients and clients in the health care facilities. When students fail to graduate from the programme, patients and clients get deprived of the services they would have got, had the students completed and graduated from the programme. On the other hand, the students themselves get frustrated due to the failure to complete the programme. Nursing Education Institutions (NEIs) also share in the disappointment and the loss of even one student who fails to graduate, because it is their obligation to graduate more nurses. Previous studies have sought to understand why students fail to complete their studies, and many factors have been identified. Therefore, there is need to further understand the factors associated with nursing student failure to complete their programme in different contexts such as South Africa. It is for this reason that the aim of this study was to develop a model for retention of nursing students in order to facilitate progression towards graduation in the undergraduate programme at the universities in the Eastern Cape Province of South Africa. The study endeavoured to answer the following research questions: What are the factors associated with retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? What are the strategies to enhance retention to graduation of nursing students in universities in the Eastern Cape Province, South Africa? What conceptual framework can be developed for retention-to-graduation of nursing students from the undergraduate programme in the Eastern Cape Province, South Africa? What model could be developed for retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? What guidelines should be formulated for the implementation of the model for retention-to-graduation of nursing students from the undergraduate nursing programme in the Eastern Cape Province, South Africa? To answer these questions, quantitative research approach with a descriptive, contextual and theory generation design was used. The study was conducted in four phases. Phase 1 used deductive concept identification to describe factors and strategies to enhance retention –to-graduation of nursing students in the undergraduate nursing programme. Phase 2 used inductive concept analysis for the development of a conceptual framework. In phase 3 reasoning strategies (inductive, deductive, derivation, synthesis and analysis) informed by data as well as the literature were used in order to generate a theory for model development. In phase 4, the guidelines for developing a preliminary model were formulated for theory implementation. The study setting was in the Eastern Cape universities, within faculties of Health Sciences. The researcher adapted Jeffreys’ Nursing Undergraduate Retention and Success (NURS) 2012 model as a data collecting instrument, which was pilot tested for reliability and validity. Permission to utilize the model was obtained. The targeted population was full time nursing students in the undergraduate nursing programme. A multistage stratified random sample from first year to fourth year level was used. The inclusion criterion was based on one being full time nursing student, aged between 18 and 50 years and from the Eastern Cape Province universities. Student nurses in colleges and part-time students were excluded from this study. The study adhered to research ethics and procedures by for example obtaining ethical clearance from the ethics committee of the University of Fort Hare and the other two selected universities. The ethical components were met: The Ethical clearance based on the following aspects: written consent to undertake the study; approval from the two of the selected universities; and permission to conduct a pilot study from the University of Fort Hare. Permission was also sought and obtained from Quality Assurance Unit in the Eastern Cape Province, in Bisho. The principle of beneficence; respect for human dignity; the right to self-determination based on the ethical principle of respect for persons; the principle of self-determination; the principle of justice, the right to fair treatment, the right to privacy, the right to informed consent were all considered. Data analysis was done through Statistical Analysis Systems (SAS) version 9.3 for quantitative data and Atlas Ti was used to analyse and quantify the open-ended section of the questionnaire. The results showed multidimensional factors associated with retention-to-graduation of the nursing students in the undergraduate programme. Strategies to enhance retention –to graduation were also indicated although there was no one perfect example since they were not evaluated for effectiveness. A retention-to-graduation model for nursing students in the undergraduate nursing programme was developed based on the results.
- Full Text:
- Date Issued: 2018
A model for secure and usable passphrases for multilingual users
- Authors: Maoneke, Pardon Blessings
- Date: 2019
- Subjects: Computers -- Access control -- Passwords Computer security
- Language: English
- Type: Thesis , Doctoral , PhD (Information Systems)
- Identifier: http://hdl.handle.net/10353/12571 , vital:39289
- Description: Research on more than 100 million passwords that have been leaked to the public domain has uncovered various security limitations associated with user-generated short passwords. Long passwords (passphrases) are considered an alternative solution that could provide a balance between security and usability. However, the literature shows a lack of consistency in the security and usability contributions of passphrases. For example, studies that investigated passphrase security focusing on structural dependencies at character level found passphrases to be secure. Inversely, other research findings suggest that passphrase security could be compromised by the use of predictable grammatical rules, popular words in a natural language and keyboard patterns. This is further exacerbated by research on passphrases that is focused on the Global North. This is a huge concern given that results from inter-cultural studies suggest that local languages do influence password structure and to some extent, password usability and security. To address these gaps in the literature, this study used socio-technical theory which emphasised both the social and technical aspects of the phenomenon under study. Psychological studies show that the memory has limited capacity, something that threatens password usability; hence, the need to utilise information that is already known during password generation. Socio-cultural theory suggests that the information that is already known by users is contextually informed, hence sociocultural theory was applied to understand the contextual factors that could be used to enhance passphrase security and usability. With reference to the Southern African context, this study argues that system designers should take advantage of a multilingual user group and encourage the generation of passphrases that are based on substrings from different languages. This study went on to promote the use of multilingual passphrases instead of emphasising multi-character class passwords. This study was guided by design science research. Participants were invited to take part in a short password and multilingual passphrase generation and recall experiment that was made available using a web-based application. These passwords were generated by participants under pre-specified conditions. Quantitative and qualitative data was gathered. The study findings showed the use of both African and Indo-European languages in multilingual passphrases and short passwords. English oriented passwords and substrings dominated the multilingual passphrase and short password corpora. In addition, some of the short passwords and substrings in the multilingual passphrase corpora were found among the most common passwords of 2016, 2017 and 2018. Usability tests showed that multilingual passphrases are usable, even though they were not easy to create and recall when compared to short passwords. A high rate of password reuse during short password generation by participants might have worked in favour of short passwords. Nonetheless, participants appear to reflect better usability with multilingual passphrases over time due to repeated use. Females struggled to recall short passwords and multilingual passphrases when compared to their male counterparts. Security tests using the Probabilistic Context-Free Grammar suggest that short passwords are weaker, with just more than 50% of the short passwords being guessed, while none 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper of the multilingual passphrases were guessed. Further analysis showed that short passwords that were oriented towards an IndoEuropean language were more easily guessed than African language-oriented short passwords. As such, this study encourages orienting passwords towards African languages while the use of multilingual passphrases is expected to offer more security. The use of African languages and multilingual passphrases by a user group that is biased towards English-oriented passwords could enhance security by increasing the search space.
- Full Text:
- Date Issued: 2019
A model for the implementation of Integrated Quality Management System (IQMS) in selected Eastern Cape schools
- Authors: Sambumbu, Antony Matemba
- Date: 2013
- Language: English
- Type: Thesis , Doctoral , PhD (in Public Administration)
- Identifier: vital:11703 , http://hdl.handle.net/10353/d1015152
- Description: The main purpose of this research was to evaluate the processes for IQMS implementation in the selected Eastern Cape schools so as to determine the model that can be postulated for improving the IQMS implementation in the South African schools. While mainly deriving from the fact that so far, empirical research reveals that the process for IQMS implementation has been marred with a significant number of challenges. The study star begins with the formulation of a thought-process in its overriding hypothesis. The hypothesis is that the application of a five constructs’ IQMS Implementation Model in Figure 1.1 would signficantly influence the successful IQMS implementation in South African schools. The five constructs that are outlined in the IQMS Implementation Model in Figure 1.1 include: (1) Considering the Notion of “Quality” and Whole School Evaluation, (2) Performance Management and Developmental Appraisals, (3) Considering Key Success Factors for IQMS Implementation, (4) the Use of Appropriate Implementation Processes, Systems and Methods, and (5) Constant Monitoring, and Evaluations and Applications of the Improvement Actions. Despite the fact that the integrated quality management theories strongly support this hypothesis, the study, in line with these five constructs which were also aligned with the five research questions and hypotheses that guided this research applies exploratory factor analysis. This has been done in order to further define the structure of the IQMS Implementation Model in Figure 1.1 prior to applying confirmatory factor analysis in order to determine whether the IQMS Implementation Model in Figure 1.1 would perfectly reproduce the 53 observed sample data which was used in the study. The results confirmed the overriding hypothesis in the IQMS Implementation Model in Figure 1.1 which is that effectiveness of the IQMS implementation processes in the South African schools can be significantly influenced by the application of the five constructs. These include: Considering the Notion of “Quality” and Whole School Evaluation, Performance Management and Developmental Appraisals, Considering Key Success Factors for IQMS Implementation, the Use of the Appropriate Implementation Processes, Systems and Methods, and Undertaking Constant Monitoring, Evaluations and Improvement Action. In effect, it was recommended that the Eastern Cape Department of Education must adopt the IQMS implementation Model in Figure 1.1 in order to effectively implement its integrated quality management systems. Despite examining the limitations of the study, the recommendations chapter also discussed the area for further research in which it was suggested that the area for further research would be: Evaluating the impact of appropriate standards’ setting on the successful IQMS implementation in the schools in the Eastern Cape schools.
- Full Text:
- Date Issued: 2013
A model for user requirements elicitation specific to users in rural areas
- Authors: Isabirye, Naomi
- Date: 2009
- Subjects: Internet marketing , Electronic commerce , Land reform -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape , Information resources management
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11130 , http://hdl.handle.net/10353/145 , Internet marketing , Electronic commerce , Land reform -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Rural poor -- South Africa -- Eastern Cape , Information resources management
- Description: Dwesa is a rural town situated in South Africa's Eastern Cape Province that has been selected as a testing site for an e-commerce project to address some of the challenges faced by the community. These challenges include difficulties stemming from poverty, poor access to public services, unemployment and low levels of literacy. The Siyakhula Living Lab project’s aim is to develop an e-commerce platform that will 'connect' the residents with the necessary access to services and markets by providing them with the necessary tools that can help in alleviating some of their challenges. In order for the project to achieve its objectives, a deeper understanding into the needs of the prospective users is required. User requirements elicitation deals with the process of interacting with the prospective users to understand and document their needs. This research aims at evaluating existing requirements elicitation techniques and methodologies in the context of rural information technology implementations. The primary objective is to develop a model for user requirements elicitation in Dwesa. Many requirements elicitation techniques and frameworks exist, but few have been evaluated in the context of rural software implementations. Requirements elicitation techniques should not be applied simply as steps to gather information. Instead this research project proposes a model that can be applied to assimilate the contribution of knowledge regarding the stakeholders, problem and solution characteristics, and other characteristics into the software development process for the effective elicitation of requirements.
- Full Text:
- Date Issued: 2009
A model of support for divorced professional nurses in the Eastern Cape, South Africa
- Authors: Murray, Daphne
- Date: 2018
- Subjects: Divorce counseling -- South Africa -- Eastern Cape Divorce -- Social aspects -- South Africa -- Eastern Cape Employees -- Counseling of -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , Nursing
- Identifier: http://hdl.handle.net/10353/10028 , vital:35293
- Description: The purpose of this research study was to develop a support model for divorced professional nurses in the health-care facilities of the Department of Health, Eastern Cape, with guidelines to operationalise the model. Divorce is a process with psychological as well as social implications, and with a series of economic causes it also has implications in terms of the society and culture in which individuals operate. The main causes for divorce are adultery and domestic violence, especially against women and children (Lurea, 2011:99). A need for support from managers in the health-care facilities of the Department of Health, Eastern Cape during the process of divorce was identified by divorced professional nurses, since a lack of support and all the negativity that encompasses divorce could lead to severe depression, which will later have a negative effect on work performance (Abdul Kadir & Bifulco, 2010:858). The literature in this field of study, along with experience, indicates that it is imperative for divorced professional nurses to be supported in the workplace to help them to cope emotionally with their work demands, as prescribed by the South African Nursing Council. An explorative, descriptive and contextual qualitative design with theory generation was used to achieve the purpose of the study. Snowball sampling was employed to select participants, namely divorced professional nurses who were unknown to the researcher. A sample of 21 divorced professional nurses who work in health-care facilities in the Buffalo City Metropolitan Municipality in the Eastern Cape participated in the study. Data was collected by means of individual face-face interviews with divorced professional nurses. The interviews continued until data saturation was reached. Field notes supplemented data that could not be portrayed by audio-taped interviews, such as non- verbal communication in observed interactions. Data analysis was done using Tesch’s approach to open coding in qualitative research. Themes, categories and sub-categories emerged from the data analysis and were fully discussed, becoming fundamental units in the development of the conceptual framework as well as in the model. The researcher did a thorough literature review to conceptualise the identified concepts on which the model was based. The description and evaluation of the model, along with guidelines to operationalise the model, were done in accordance with the method described by Chinn and Kramer (2011:197). The justification of the research, the limitations, and the recommendations for operationalisation of the model of support for divorced professional nurses working in the Buffalo City Metropolitan Municipality of the Department of Health, Eastern Cape Province, and South Africa were indicated accordingly.
- Full Text:
- Date Issued: 2018