A qualitative investigation of gendered perspectives on, maternity leave/family responsibility duties/social roles and access to career development, in the Johannesburg branch of a Multination Corporation (MNC): the case of company A, S.A. Johannesburg branch
- Authors: Mbatha, Mbalenhle
- Date: 2012
- Subjects: Glass ceiling (Employment discrimination) -- South Africa -- Johannesburg , Sex role in the work environment -- South Africa -- Johannesburg
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/5657 , vital:20956
- Description: In recent years, there has been increasing concern that gender bias has prevented women from advancing as rapidly and as frequently as men into management positions. Although the number of women managers has increased, they may experience difficulty moving into upper management positions. The purpose of our research was to study employee gender perception of key variables of women and the positions held in high technology companies. In this research, phenomenological research method was chosen, because the aim of it is to determine what the experience means for the people who have experienced it. Based on the collected data, answers and experiences, structural analysis was done in order to find out the major phenomena of gender perceptions. A number of variables uncover the perception of aspects of policy and gender and barriers that may affect female employees' opportunities for advancement. Using a sample of 30 full-time employees from Company A, the results indicated that position held was significantly different for male and female employees. The results also indicated that neither male nor female employees appeared to notice the apparent perceptions apparently as a glass ceiling within their company and the Implications discussed and recommendations provided. With reference to the Empirical research, this paper increases the knowledge about women’s career development and provides recommendations how to deal with it. It is also expected that this thesis will be helpful to all women who are in the labour market for their career development and advancement.
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- Date Issued: 2012
Determinants of customer satisfaction and retention: a survey of the banking industry in Kenya
- Authors: Mburu, Peris Njoki
- Date: 2012
- Subjects: Banks and banking -- Customer services -- Kenya , Consumer satisfaction -- Banks and banking -- Kenya , Customer relations -- Management -- Kenya
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8787 , http://hdl.handle.net/10948/d1014106
- Description: Customers have become the lifeblood of any organisation. Without customers, or-ganisations would not exist let alone survive in this competitive global environment (Grigoroudis, Politis and Siskos, 2002). Banks depend on sufficient and sustaining profitability to survive in the global business world. Customers are the source of banks‟ profitability. By satisfying the customer, the bank is able to retain the custom-er and reap maximum benefits from the relationship which ultimately leads to higher profitability. Customer satisfaction has therefore evolved as a strategic business ini-tiative which banks cannot ignore. Retention of the bank customer has become one of the most important objectives of the overall marketing strategy of any bank. In Kenya, the term „customer service‟ came to the fore just over fifteen years ago when banks started acquiring customer service departments. Since then, many cus-tomer training programs for staff have been put in place to transform the image of the customer as not just a profit-maker for the banks but as a human being with needs, which if not fulfilled will cause the customer to look for alternatives in the market. Training has focused on the bank staff whose customer handling skills have been sharpened. In spite of this, no empirical study has attempted to find out if the intended satisfaction of the customer has been achieved or not, which is indicative of little or no attention being given to this important phenomenon. In Africa, with the ex-ception of South Africa, empirical studies on customer satisfaction in the banking in-dustry are few. This gap presented the motivation for this study. The primary objective was to establish the determinants of customer satisfaction and retention in the Kenyan banking industry. The secondary objectives were to establish the relationship between socio-economic factors and customer satisfaction in Ken-yan banks; secondly, to determine whether bank-related factors influence customer satisfaction in Kenyan banks; thirdly, to identify the various strategies known to cus-tomers and employed by Kenyan banks to ensure customer satisfaction and customer retention and finally, to analyse the relationship between customer satisfaction and customer retention in Kenyan banks. The study adopted a descriptive survey design to suit the target population which was dispersed over a wide geographical region spanning the entire Kenya. The tar-get population included every bank customer in Kenya. Both qualitative and quantita-tive data were used. The data collection instrument was a self-administered ques-tionnaire that contained both closed and open-ended questions. Statistical tests were done using Pearson, Chi Square, Anova, Pearson Correlation and Multi-linear re-gression. Data were presented using frequency distribution tables, percentages, cross tabulation and pie charts. The findings indicated a positive relationship be-tween bank-related factors and customer satisfaction and retention. The conclusion was that if banks improved on factors like quality service, staff orientation towards customers, availability of management and ATM uptimes just to name a few, propor-tionately, customer satisfaction and retention would be enhanced. Finally, recommendations based on the findings were made to the Kenyan banks highlighting antecedents which would enhance the customers‟ satisfaction and reten-tion in the Kenyan banking industry.
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- Date Issued: 2012
The efficacy of learnerships for people with disabilities in the Western Cape
- Authors: Merrill, Tamara
- Date: 2012
- Subjects: People with disabilities -- Employment -- South Africa -- Western Cape , People with disabilities -- Government policy -- South Africa -- Western Cape , Discrimination against people with disabilities
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9033 , http://hdl.handle.net/10948/1663 , People with disabilities -- Employment -- South Africa -- Western Cape , People with disabilities -- Government policy -- South Africa -- Western Cape , Discrimination against people with disabilities
- Description: Despite efforts to promote increased employment, people with disabilities are considerably underrepresented in the workplace. As a flagship model of skills development, the researcher conducted a longitudinal study of learners with disabilities and Learnership stakeholders to identify successes, challenges and long-term outcomes of a Western Cape Learnership. The research relies heavily upon the experiences of the Learnership stakeholders, particularly learners with disabilities, to articulate how experiences are impacted by the model design as well as societal factors. What is revealed is a social and political context whereby the artefacts of the past amalgamate with present actions of redress, which impact strategies to better prepare learners with disabilities to integrate into the formal economy. The findings examine the impacts of Learnership design and implementation; interconnectedness between disability, race and poverty; influence of government and policy; and overall efficacy.
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- Date Issued: 2012
An assessment of the potential of ecotourism and community based natural resource management as a rural development strategy with special reference to Isimangaliso Wetland Park
- Authors: Mesencho, Sebsibe Endale
- Date: 2012
- Subjects: Marine ecotourism -- South Africa -- Kwazulu-Natal , Biodiversity conservation -- South Africa -- Kwazulu-Natal , Marine parks and reserves -- South Africa -- Kwazulu-Natal , Rural development -- South Africa -- Kwazulu-Natal
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9123 , http://hdl.handle.net/10948/d1017036
- Description: This study aimed to analyse the potential and challenges for ecotourism development and how it can be applied as an integrated tool to provide economic incentives and better opportunities for community development, while improving natural resource management and conservation in Isimangaliso. The capital assets, the context of vulnerability of the local communities along with other significant attributes of the supply side were investigated in-depth. In addition, the potentials and challenges for ecotourism development in the selected Isimangaliso, Khula Village were studied. The impacts of ecotourism on local livelihood improvement, biodiversity resources and natural environment, and management and conservation of the area were also explored through sustainability concepts. However, the focus of the study was not only on ecotourism potentials and opportunities but was also on the development of sound guiding principles for planning and management of ecotourism development in Isimangaliso in a sustainable manner. It was found that community‟s willingness to participate in local development and natural resource management remains a questionable issue to be achieved. This is because local communities are strongly influenced by vertical network of the state administration. The study reveals that there is a strong interaction and interdependency between local livelihoods or poverty and the status and effectiveness of natural resource management in Isimangaliso. The study indicates that the area has plenty of potential natural and cultural resources. These resources signify three fundamental elements for ecotourism destination: quantity, quality, and fascination. The natural attractions consist of vital and sensitive biological and scenic values of the destination area.
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- Date Issued: 2012
Total quality management in training of SMMEs by government business support institutions in the Buffalo City Metropole
- Authors: Mfengwana, Thobelani
- Date: 2012
- Subjects: Total quality management -- South Africa -- Eastern Cape , Small business -- South Africa -- Eastern Cape , Government aid to small business -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8823 , http://hdl.handle.net/10948/d1019705
- Description: The aim of the study is to determine the extent of Total Quality Management training by the government business support institutions in the enterprise development of Small Medium Micro Enterprises in Buffalo City Metro area. The study reflects on the Total Quality Management elements and enterprise development activities by the government institutions located in the Buffalo City Metro area. The researcher conducted literature review to ascertain what does Total Quality Management training entails. The study discussed the enterprise development services offered by the Government business support agencies in Buffalo City Metro. The empirical study conducted determined the views of Small Medium Micro Enterprises assisted by government business support service towards Total Quality Management. The researcher collected quantitative data from the judgemental sample using five point linkert scale questionnaire. The study achieved the response rate of 52.5 percent. Descriptive statistics of the data was analysed using MS Excel, and the internal consistency or reliability was determined using SPSS software. The data achieved the Chronbach’s Alpha co-efficient of 0.879. The research finding has certain limitations, and these limitations provide opportunities for further research studies. The limitation of this study was the fact that the sample was judgemental. It is possible that if another sampling method is used, it could arrive at a different conclusion. The results from the study indicate that the government business support institutions in Buffalo City area do not provide total quality management training. Although it was not a focus of the research, the study found that the three government institutions also located in Buffalo City Metro area are not used by the Small Medium Micro Enterprises. Government business support institutions need to offer total quality management training as part of enterprise development.
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- Date Issued: 2012
Stakeholder management for urban development projects in South Africa
- Authors: Mgemane, Lesley Musa
- Date: 2012
- Subjects: Economic development projects -- South Africa , Project management , City planning -- South Africa , South Africa -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:9014 , http://hdl.handle.net/10948/d1018588
- Description: The study arose from a research issue that is both practical and theoretical. The apparent challenges of a stakeholder management nature in the execution of urban development projects in South Africa led to the conception of the study. However, the most compelling need for the study was the theoretical gap – in the urban development theory, in the projects theory, and particularly in the stakeholder management theory – on the management of stakeholders in the South African urban development projects. As a result, the value of the study is both managerial and scholarly. The urban development concept is understood to be referring to the development of urban areas for the purpose of improving the quality of life in the cities, and the development of the infrastructure to enable economic growth. Urban development projects, as vehicles for accomplishing urban development, are important for a newly industrialised economy (NIE) like South Africa. Also, as a result of the political past – in the form of a systematic preferential development based on racial segregation by the previous government, and the two decades of subjection of South Africa to economic and cultural isolation by the international community – South Africa has a huge backlog with regard to the two general purposes of urban development: social progress and economic progress. Consequently, urban development projects in South Africa are very critical and important, particularly for geopolitical and socio-economic reasons. Judging by the extensive negative media coverage, many of the South African urban development projects demonstrate poor stakeholder management. The list of urban development projects that have experienced stakeholder related challenges in South Africa is endless: the Johannesburg BRT project, the Gauteng Freeway Improvement project, the Transnet multi-product pipeline-construction project, the Chapman’s Peak toll-road project, the Kusile and Medupi power stations construction projects, are some examples. The project management profession and body of knowledge view stakeholder management in a serious light, actually a failure in adequately implementing stakeholder management in a project is tantamount to a failure of the project itself. There is also a consensus among numerous researchers that there is a general lack of knowledge for project managers on how to manage stakeholders, particularly external stakeholders. Stakeholder management is a poorly understood and, usually a very badly implemented project management discipline. Managing projects in Africa, and by inference in South Africa, can be particularly complex – given the involvement of multiple stakeholders and their historical, geopolitical, economic relationships, and cultural differences. The study set out to develop a framework to improve the management of stakeholders in urban development projects – by investigating the critical success factors that have an influence on stakeholder management success in urban development projects in South Africa. This study is important primarily because there seems to be no previous research conducted on this important project management discipline, stakeholder management of urban development projects; and there seems to be a neglect of stakeholder management duties by urban development projects agencies, and by inference, projects practitioners in South Africa. A theoretical space was created for this study in the fraternal literature of previous studies on critical success factors and/or stakeholder management in construction projects – as there seem to be none undertaken in the urban development environment, particularly in the South African context.
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- Date Issued: 2012
The conflict between economic and conservation imperatives in the proposed exploration of shale gas in the South Western Karoo basin
- Authors: Mkhacane, Nkateko
- Date: 2012
- Subjects: Shale gas -- Economic aspects -- South Africa -- Karoo , Shale gas -- Conservation -- South Africa -- Karoo
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9061 , http://hdl.handle.net/10948/d1008180 , Shale gas -- Economic aspects -- South Africa -- Karoo , Shale gas -- Conservation -- South Africa -- Karoo
- Description: In this research the conflict between economic and conservation imperatives in the proposed exploration of shale gas in the South Western Karoo Basin was investigated. The primary aim of this study was to come to a theoretical understanding of the situation through a critical analysis of existing documents which allowed me to outline in detail the two opposing perspectives that either promote or resist a shale gas exploration project. The second objective of this research was to present empirical data from both a questionnaire completed by 20 respondents and two interviews, that helps amplify and verify arguments for or against a shale gas exploration project. The theoretical and empirical components of the research offer the basis for a balanced assessment of the viability of shell gas exploration in the Karoo. Using three fundamental assessment criteria (social, economic and environmental) for what constitutes a sustainable development project the gathered data was analysed in order to help ascertain whether or not the shale gas exploration project is a worthwhile development project. The question answered was whether a shale gas exploration project meets its social, economic and environmental mandates. From this, the final objective of this research was to make recommendations concerning what a responsible policy would be concerning land use in the Karoo.
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- Date Issued: 2012
Urban poverty and poverty alleviation in the Nelson Mandela Metro
- Authors: Mlinganiso, Mzwandile A
- Date: 2012
- Subjects: Sustainable development -- South Africa -- Port Elizabeth , Poverty -- South Africa -- Port Elizabeth , Economic assistance, Domestic -- South Africa -- Port Elizabeth , Community development -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9148 , http://hdl.handle.net/10948/d1018902
- Description: South Africa as integral part of the global village has been affected by the global economic meltdown that affected some parts of the globe. The Government has her other three monsters to deal with which exacerbated after the meltdown, inter alia; poverty, unemployment and inequality. The heat is felt most on unemployment and poverty. The masses on the ground are the greatest victims. Missionvale just like other small areas is not immune to the scourge caused by the crisis alluded to before. The ripple effect of the crisis is felt in classroom, when manifestations emerge in different forms, leaving victims by the way side. Poverty is rife in the Nelson Mandela Bay Municipality as a consequence to that the title of the study on poverty alleviation came into being. South Africa as a country rich in natural and human resource experiences a high rate of unemployment and harbours the majority of people living in squalor and chronic poverty. Methodology approach to gather information for this study is through relevant literature consisting of books, legislation and interviews with knowledgeable individuals in the field. The study points out the major role the municipality in collaboration with other stakeholder, inter alia; social development, and other sister departments and NGO‟s can play towards poverty alleviation in Missionvale.
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- Date Issued: 2012
To investigate and evaluate the implementation of the supply chain management in service delivery with specific focus on procurement processes of goods and services in the head office of the Eastern Cape department of health
- Authors: Mnguni, Nombuyiselo
- Date: 2012
- Subjects: Business logistics -- South Africa -- Eastern Cape -- Management , Business logistics -- South Africa -- Eastern Cape , Management -- Procurement , Supply and demand
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8572 , http://hdl.handle.net/10948/1599 , Business logistics -- South Africa -- Eastern Cape -- Management , Business logistics -- South Africa -- Eastern Cape , Management -- Procurement , Supply and demand
- Description: Supply Chain Management is a well recognized managerial tool and government initiative, primarily aimed at improving all the aspects of the procurement activities in government organizations or any type of the sector. It focuses on meeting the needs of the service providers as well as of the customers. In 1994, South African Government came up with new initiatives to manage its budget and finance resources to meet the needs of the people. One of the new initiatives that the new Government introduced was the Supply Chain Management (SCM). The Constitution of the Republic of South Africa, Act No.108 of 1996, as amended regulates procurement through Section 217. The statutes states that “217(1) when an Organ of State in the national, provincial or local sphere of government, or any institution identified in national legislation, contracts for goods or services, it must do so in accordance with a system which is fair, equitable, transparent, competitive and cost-effective The procurement reform processes were supported by the introduction of a number of legislative measures, including the adoption of the Public Financial Management Act (PFMA) and the Preferential Procurement Policy Framework Act (PPPFA). Public Finance Management Act (PFMA) is a financial act that was developed in 1999 to reform the public financial management of South Africa. The Act promotes the objective of good financial management in order to maximise delivery through the efficient and effective use of limited resources. Public Financial Management Act (PFMA) emphasizes on efficiency, transparency and economic utilization of public funds. The Treasury Regulations 16.5.3 states that, ‘when procuring goods and services, the procurement procedures must be in accordance with a system that is fair, equitable, transparent, competitive and cost-effective. Even though government departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. There are some deficiencies in tender award systems, ineffectiveness of SCM training materials, lack of communication between management and SCM or implementing staff as a result the implementing staff is not aware of the organization’s goals regarding supply chain management activities. Lack of monitoring, evaluation and reporting is also another challenge. Due to these challenges, the Head Office of the Eastern Cape Department of Health had incurred some expenses in trying to address these yet the Supply Chain Management has little impact in improving the service delivery. The key research objective of this study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in Head Office of Eastern Cape Department of Health. The study intends to establish and highlight the challenges that the Head Office of the Eastern Cape Department of Health is presently faced with in regard to implementation of the Supply Chain Management and the impact it has in service delivery. Data gathering techniques which include interviews and questionnaires had been used. The objectives, methodology and results of the study are presented. The conclusions and recommendations had been made with the basis that they will assist the department in improving the implementation of the Supply Chain Management which will have a positive impact in the service delivery. Further steps needs to be taken by the Provincial Treasuries in assisting department to improve in the implementation of the Supply Chain Management. Further research conduct is recommended for all the institutions of the department of Health as this study was focusing on Head Office only.
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- Date Issued: 2012
To investigate the lack of sustainability of emerging contractors at Nxuba and Nkonkobe Local Municipalities
- Authors: Mnqokoyi, Unathi
- Date: 2012
- Subjects: Construction industry -- South Africa -- Eastern Cape , Contractors -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8788 , http://hdl.handle.net/10948/d1014547
- Description: The research thesis examines the lack of sustainability of emerging contractors at Nxuba and Nkonkobe local municipalities in the Eastern Cape. SMMEs and emerging contractors are viewed as necessary to improve economic, social and environmental development. For the developmental vision to be achieved, the emerging contractors have to be sustainable businesses. The delivery of sustainable services requires the presence and utilisation of sustainable emerging contractors. The purpose of the study is to conduct an in-depth investigation on the lack of sustainability of emerging contractors at the local municipal level. The study will further establish whether there is a link between lack of efficiency and effectiveness and then provide possible recommendations to the problem. The survey was conducted among emerging contractors to determine from them what their experiences were with sustainability issues including the emerging contractor development programs. The survey also focused on the amount of opportunities given to them by the local government sphere and the effect of their lack of access to finance. It is envisaged that the study will assist emerging contractors to address sustainability of their businesses. Both government and private sector clients are set to benefit from an improved set of emerging contractors. Improvements are expected in the social, economic and environmental spheres. The majority of emerging contractors appear to have failed to secure sustainable work and as such have not achieved business growth in the past 3 years. The study reveals that local government clients have contributed with late payments to the poor rating of the emerging contractors on creditability with clients, suppliers and financiers.
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- Date Issued: 2012
An effective physical assets management strategy for the South African manufacturing industry
- Authors: Moeng, Ramoabi Richard
- Date: 2012
- Subjects: Capital investments -- South Africa , Manufacturing industries -- South Africa , Capital productivity -- South Africa , Human capital -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8878 , http://hdl.handle.net/10948/d1020631
- Description: Organisations are spending a large sum of capital by investing on physical assets in order to improve productivity and gain competitive advantage. It has become imperative that business leadership turn their attention to the development, implementation and sustenance of physical assets management strategies in order to eliminate operational and reliability risk.
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- Date Issued: 2012
A guide for using online social media and social networking activities for SMME's
- Authors: Morley, Charmaine Joan
- Date: 2012
- Subjects: Electronic commerce , Social media -- Economic aspects , Customer relations , Online social networks
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8873 , http://hdl/handle.net/10948/d1020350
- Description: Social media is playing an increasingly important role in people’s lives and is becoming a part of most organisations’ business models. Businesses cannot ignore this phenomenon due to the increasing influx of Generation Y employees in their businesses and the Generation Y consumers who are going to buy their products and services in the future. Social media is changing the way that marketing is being conducted, in a positive way. It is changing from businesses focusing on selling products or services to customers, to businesses building relationships with customers and adding value to their lives through their products and services. This phenomenon was the base for this study. The research problem was identified as follows: SMME business owners do not understand the importance and impact of social media on their businesses. Sub-problems were identified as: defining social media and networking, describing the importance of this, which strategies are currently being used in business, how it compares to traditional networking, how this is used in recruitment strategies and what are the disadvantages of social media and networking. The research problem and sub-problems were addressed in a literature study and an empirical study. The literature study included information on SMME businesses, their importance in our economy and how social media can help them. The empirical study was done using SMME’s registered with the George Business Chamber. A questionnaire was designed and distributed to the owners of the businesses by email. The answers were analysed and collated on a spreadsheet which were presented in graph and diagram format. Social media and networking are becoming an integral part of businesses especially small businesses. They specifically have an important role to play in creating economic wealth and creating employment. SMME’s are faced with a lot of challenges which make it difficult for them to become successful and sustainable. Social media can play a role in overcoming a lot of these challenges by helping SMME’s with marketing, customer engagement, relationship building, recruitment, and finding valuable information, experience and partners. Social media also has disadvantages which include: virus attacks, risk of confidential information leaking and so forth, but these can easily be managed by social media polices and rules. A bigger risk lies in the fact that if a business owner ignores the existence of social media, this can lead to conversations by consumers about this business being ignored and not responded to. Another big risk for SMME’s is the fact they are at a competitive disadvantage by ignoring this new technology. This was clear from the empirical results in this study which stated that 53 percent of the businesses surveyed, were aware their competitors are using social media. The empirical results indicated a very low use of social media activities among the SMME’s surveyed but showed potential as the SMME’s understood the importance of social media and were eager to implement strategies in their businesses. The reasons offered for not using social media included the fact that it was difficult to measure its worth in time and money, advice is needed from experts and so forth. Social media and networking are not quick or cheap methods for businesses to advertise and sell their products or services. They are tools to be used over time, in order to engage with customers and build relationships. Consumers and customers expect value for their money and if they find this from a business, they will gladly share it with others. On the other hand, if they do not find value for money it could have a negative impact on the business. SMME’s must not try to replace their current marketing strategy with social networking activities. They should integrate it slowly into their current business models and search for unique ways in which it could improve the relationship with their current customers and find new customers. It should help them to either showcase their existing value added products or services, or improve it if it is not worth selling. Small businesses now have the platform to compete.
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- Date Issued: 2012
Water service delivery for improved quality of life in the Mbizana Local Municipal
- Authors: Mpange, Zolisa Bavuyise
- Date: 2012
- Subjects: Public administration -- South Africa -- Eastern Cape , Water-supply -- South Africa -- Eastern Cape , Municipal services -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9146 , http://hdl.handle.net/10948/d1018891
- Description: This study deals with water service delivery for improved quality of life in the Mbizana Local Municipality. The study sets out to determine how the inner workings of water service delivery work in the Mbizana Local Municipality, situated in the Eastern Cape, and how this should function in terms of South African legislation. The objectives of the study are to understand the current state of water service delivery in the Mbizana Local Municipality, finding out information about South African legislation regarding the ideal state of water service delivery, and recommending development programmes to improve water service delivery. This study is about understanding trends in the body of scientific knowledge or literature, and studying (as objects) the ideas and writings of other scholars. No empirical study was conducted. The research methodology for this study is descriptive, with data sourced from available literature. The findings in this study indicate that backlogs for water service delivery remain high in the Mbizana Local Municipality. Regrettably, the situation has worsened since 2004; backlogs have shifted from 45 percent to 94 percent of households with no access to tap water. A number of normative criteria to deal with the research problem were extracted from available literature, from which conclusions were drawn and recommendations made.
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- Date Issued: 2012
Negative impacts of illegal waste dumping in Nelson Mandela Bay Municipality
- Authors: Mralaza, Phumelele David
- Date: 2012
- Subjects: Waste minimization -- Law and legislation -- South Africa -- Nelson Mandela Bay Municipality , Refuse and refuse disposal -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9134 , http://hdl.handle.net/10948/d1018650
- Description: South Africa is confronted by waste management challenges and the need to redress environmentally acceptable waste management practices. In seeking to address this challenge, the South African government has introduced waste management legislation, policies and strategies. Despite the legislation, policies and strategies on waste management, illegal waste dumping continues to exist as a major challenge in particular for the Nelson Mandela Bay Municipality. This study focuses on illegal waste dumping in Nelson Mandela Bay Municipality which negatively impacts on development. The study seeks to make recommendations which will assist the Nelson Mandela Bay Municipality to improve its waste management services. This study involved a community participatory approach by communities in Motherwell, New Brighton and Gelvandale. The research follows a mixed method approach, employing both qualitative and quantitative approach. A Public Perception Survey is used as a method of data collection aimed at determining the present public opinions regarding the waste management services currently offered by the Nelson Mandela Bay Municipality (NMBM). The study found that despite interventions by the NMBM to address illegal dumping, the problem continues to exist. Poor service provision by the NMBM in terms of waste collection services combined with the lack of awareness of the community‟s responsibility towards the cleanliness of its communities leads to littering and illegal dumping of waste by communities. The NMBM is not effective in the planning, coordination and implementation of its waste management services. Recommendations have been presented with regard to how effective waste management services in NMBM can be enhanced.
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- Date Issued: 2012
The role of local institutions in climate change adaptation in Salima District, Malawi
- Authors: Msusa, Judith Mbumba
- Date: 2012
- Subjects: Climatic changes -- Malawi , Climatic changes -- Social aspects , Community development
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9132 , http://hdl.handle.net/10948/d1018648
- Description: Climate change is now real. Both scholars and scientists agree that the earth‟s climate is changing and therefore argue that developing countries of Africa and Asia, which are considered to be especially vulnerable because of their overdependence on climate sensitive resources and low adaptive capacity, should focus on adaptation programmes to build the capacity of affected communities to adapt to and cope with the effects of climatic change. But climate change adaptation programmes do not happen in a vacuum. Among other things they require proper institutional frameworks to succeed. The study therefore analyzed climatic events affecting Salima district in Malawi, the causes and effects of these climatic events, the nature and role of various institutions in climate change adaptation programmes in the district and the institutional coordination of players at different levels. The study findings reveal that the major climatic events affecting Salima district are droughts, floods, dry spells and hailstorms. Various institutions supporting and implementing climate change adaptation programmes and their roles are also highlighted. The study findings further reveals that weak coordination between institutions at all levels (national, district and community) is one of the challenges affecting effective implementation of climate change programmes. The study recommendations have therefore emphasized the need to review and strengthen climate change management structures at all levels.
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- Date Issued: 2012
The impact of crime on the South African economic growth
- Authors: Mtati, Nokuzola Julia
- Date: 2012
- Subjects: Crime -- Economic aspects -- South Africa , Crime -- Sociological aspects , Economic development -- South Africa , Criminal behavior
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9131 , http://hdl.handle.net/10948/d1018644
- Description: Crime in South Africa has been escalating over the past few years. Crime affects all societies in South Africa. It occurs amongst the rich and the poor, in the suburbs as well as in the townships. Serious and violent crimes are reported in most of the national newspapers almost on daily basis. There is no single satisfactory answer as to the causes of crimes and its impact on the economy of South Africa. The aim of this research report is to assess the impact of crime in the South African economy. In order to formulate a conceptual and theoretical framework of the study, growth theories, namely neoclassical growth theory, Harrod-Domar growth model classical growth theory and endogenous growth theory were presented. Although all these growth theories relate to this study as crime cuts-across all sectors of the economy the endogenous growth theory was chosen as a theoretical framework on which to base this study. Endogenous growth theory deals with domestic absorption. Crime interferes with this absorption as it constitutes a cost to the economy. Firms lose profits whilst the opportunity cost of running prisons using a tax payers’ money continues to grow. This study is based on a quantitative research technique, using a vector error correction model (VECM) on a quarterly time series data over a period 2003 to 2011. The variables used to explain variations in economic growth over this period are crime, real interest rates, real exchange rates, unemployment and poverty. The findings of this study suggest that crime exerts a negative impact on economic growth in a long run in South Africa. However, this relationship is not statistically significant both in a short run and a long run. . However, no evidence of short run adjustments between crime and economic growth were found. There is a long run negative relationship between real interest rates and economic growth. This relationship is also statistically significant in a long run but not in a short run. However, the relationship between real interest rates and economic growth is positive in a short run. This can be explained by the fact that high interest rates attract foreign investments causing a rise in economic growth but in a long run high interest rates dampen domestic investments thereby aggravating the unemployment problem. Rising unemployment is likely to lead to increase levels of crime in South Africa. The results also show that unemployment has a negative relationship with economic growth both in the short run and a long run. However this relationship is not statistically significant in a short run but in a long run. Poverty has a negative relationship with economic growth in a short run but a positive relationship in a long run. However, in both instances the relationship between poverty and economic growth is not statistically significant. Real exchange rate has a positive relationship with economic growth in a long run but a negative relationship in a short run. This relationship is statistically significant in a long run but not in a short run. This means that the benefits of a weak currency in South Africa are realised in a long run. The implications of this study with regard to the variable of interest namely crime, is that crime constitutes a cost to the economy of South Africa. The econometric modelling used in this study suggests a negative relationship between crime and economic growth. This means that the problem of crime in South Africa goes beyond just simple counts on a number of offenses. Based on the findings of this study it is recommended that crime prevention is better than cure. Crime prevention should use a wide range of ideas and abilities found throughout the society. Community planning, neighbourhood action, juvenile advocacy, security planning, education and training are some of the ways in which crime actions can be mitigated in South Africa.
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- Date Issued: 2012
An ERP system implementation framework for management accountants in the water industry
- Authors: Mudau, Thanyani Norman
- Date: 2012
- Subjects: Management information systems , Enterprise resource planning , Business planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10487 , http://hdl.handle.net/10948/d1018921
- Description: Organisations are seeking for an opportunity to reduce costs while they increase service delivery to their customers. In order to remain in business, companies must have proper strategies in place to reduce costs while they still deliver the same standard of service. In order to remain competitive, companies have implemented Information Communication Technology (ICT). The implementation of ICT was done to assist organisations to improve efficiency in their production processes. To achieve these objectives, companies implemented Enterprise Resource Planning (ERP) systems. Some companies that have implemented an ERP system, however, are faced with the challenge of not fully realising the full benefits of implementing the ERP system. The Water Industry is faced with a challenge of ensuring that it manages the water value chain effectively through the use of an ERP system. The industry is also experiencing difficult times in ensuring that the business is run in a sustainable manner to manage the infrastructure assets. This has resulted in the importance of internal reporting within the Water Industry to assist management to monitor performance and take informed decisions. The implementation of an ERP system has affected all the roles in the Water Industry, especially the role of management accountants who are involved with internal reporting. Management accountants are experiencing challenges during and after the implementation of an ERP system, especially with the effective and efficient reporting of information. This study investigated the challenges that management accountants encountered after the implementation of an ERP system in the Water Industry in South Africa. The research consists of a preliminary study to identify challenges that management accountants encounter during and after the implementation of ERP system in the Water Industry. A literature review on the role of management accountants combined with the ERP system applications and framework are investigated and an ERP system implementation framework for the Water Industry is proposed. The proposed framework is evaluated and recommendations are made to those involved with the water industry that are considering upgrading or implementing an ERP system.
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- Date Issued: 2012
An understanding of corporate social investment within the Kenya Pipeline Company and how it can be used to promote development
- Authors: Mulindi, Belinda Ong'asia
- Date: 2012
- Subjects: Investments -- Moral and ethical aspects -- Kenya , Sustainable development -- Kenya
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9164 , http://hdl.handle.net/10948/d1020043
- Description: Development and all issues that pertain to it, has been a hot topic since the turn of the century. Governments have set up programs and agendas that they would like to follow to implement development in areas such as social, education, health and environment. Traditionally developing of communities has always been a government’s mandate. Corporate society established that to live in harmony with its neighbours, it was better to plough back into the community. That said it was paramount to see how the both development and CSI/R can be intertwined reasons behind this qualitative research were to establish if the Kenya Pipeline Company CSI initiatives can be used to promote development. The research methodology used was interviews, distribution of questionnaire and document review. These methods were settled on since they allowed the researcher to gain more knowledge and a greater understanding of the data collected and in it’s the natural setting. Kenya Pipeline Company’s CSI/R policy is not quite in place and development could be pegged to the ethnic group or geographical region that the Managing Director comes from. Stakeholders do not quite contribute and are seldom involved in the decision making process. The first benefactors are the communities that fall by the way- leave of the pipeline moving out. A conclusive policy document needs to be put in place to curb the powers given to a single individual and to be able to involve the various stakeholders so as to ensure sustainable development initiatives.
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- Date Issued: 2012
The relationship between authentic leadership, psychological capital, psychological climate, team commitment and the intention to quit in a South African manufacturing organisation
- Authors: Munyaka, Sharon Audley
- Date: 2012
- Subjects: Leadership -- South Africa , Organizational commitment -- South Africa , Work environment -- South Africa , Employees -- Resignation -- South Africa , Tire industry workers -- South Africa
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: vital:9418 , http://hdl.handle.net/10948/d1021088
- Description: Grounded in the positive psychology paradigm the recently recognised core construct of psychological capital was focussed in a South African study. A non-experimental, correlational study (n=204) examined the relationship between authentic leadership, psychological capital, psychological climate, team commitment and intention to quit. The present study was exploratory in nature and the pattern of relationships being investigated had not been previously tested in a South African context. A self-administered composite questionnaire consisting of five psychological scales were distributed to employees in the junior to senior management level at a global tyre manufacturing organisation based in Port Elizabeth, South Africa. The five scales were the Authentic Leadership Questionnaire by Walumbwa, Psychological Capital Questionnaire by Luthans, Psychological Climate by Koys and DeCotiis, Team Commitment by Bennett and the Intention to Quit Scale by Cohen. All the measures applied on the South African sample were developed outside South Africa and model equivalence had to be established. The content and structure of the measures were investigated through confirmatory factor analysis and exploratory factor analysis. With the exception of the Cohen scale of intention to quit, all other measures changed their factorial structures to suit the present data. The propositions in the study were tested through descriptive statistics, t-tests, ANOVA, post hoc tests, Cohen’s d, Pearson product-moment correlation and multiple regressions. Structural equation models were built to test the relationships between the scales and sub scales of authentic leadership, psychological capital, psychological climate, team commitment and intention to quit. Results of the analyses carried out, show significantly strong relationships between the variables. Of note is the marked relationship between authentic leadership and psychological climate. Most of the propositions were accepted in light of the relationships that emerged. The proposition indicating structural equation models was rejected because none of the models built in the study successfully produced an adequate fit on the data. Contributions of the study were in terms of the portability of the measurement instruments applied in the study as well as the relationships that emerged. Re-validation of the measures is required to enable clarity on how the variables in the study are interpreted across cultural contexts. Directions for future research include extending the study to other samples and other cultures. Measuring social desirability of the instruments could possibly provide clarity on how the different samples respond to the measures. Studies that compare the reading ability as well as the ability to comprehend the items in the measures would provide valuable information.
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- Date Issued: 2012
Rural livelihood diversification in semi-arid districts of Zimbabwe : an analysis of Muzarabani, Gokwe and Mwenezi districts
- Authors: Musevenzi, Julius
- Date: 2012
- Subjects: Rural development -- Zimbabwe , Rural poor -- Zimbabwe , Zimbabwe -- Rural conditions
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9149 , http://hdl.handle.net/10948/d1018922
- Description: This study focuses on rural livelihood diversification and improvement in dry districts of Zimbabwe during the period from 2000 to 2010. It establishes and documents livelihood activities and interventions in three semi-arid districts in Zimbabwe, analyses evidence for rural livelihood diversification and improvement and related challenges, and analyses institutional and policy issues that determine rural livelihood development in the politically charged period from 2000 to 2010. Rural livelihood diversification and improvement is not a recent phenomenon. For years, rural people have diversified their livelihoods for different economic reasons. Despite several studies on rural livelihoods in Zimbabwe, no similar studies have been done to determine the types of livelihood diversification that occur in a politically charged environment and whether they improve people‟s livelihoods. The study was guided by both the sustainable livelihoods framework and the actor oriented approach. Qualitative methodology was used for the overall data collection. Firstly data was collected „from the top‟ through in-depth interviews with officials from government institutions, non-governmental organisations and community leadership structures. Secondly data was collected „from the bottom up‟ through selected participatory methods in study areas. The overall study findings show that despite having increased livelihood interventions in all semi-arid areas, the politically fraught atmosphere constrained livelihood improvement and poverty remained. Although evidence for livelihood diversification is undisputed in the study, the extent to which it contributed to livelihood improvement was limited. The extended period of political constraint reversed some of the livelihood improvement gains recorded by external interventions. As most of the support was targeted at addressing the immediate food needs of the poor in semi-arid districts, this affected the number of long-term interventions targeted at sustainable livelihood development. The study found that the changing policies and institutional arrangements constrained and limited the potential of some of the livelihood strategies adopted during the period under study and as a result most livelihood activities were limited to survival strategies. The study shows that despite a decline in agricultural production during the period under study, it remained the major livelihood activity. Agricultural activities such as cotton and maize production and livestock rearing experienced a decline, but were partially revived through external support from both the government and nongovernmental organisations. Agriculture as a livelihood activity largely benefited from external interventions that rehabilitated irrigation infrastructure and the provision of agricultural inputs during the period. However, despite the dominance of agriculture as a livelihood activity in semi-arid areas non-farm livelihood activities, both locally initiated and externally fostered, played a significant role in supporting rural livelihoods. Poaching and wild fruit harvesting provided food for immediate consumption, whilst gold and diamond panning, wood carving and the commercialisation of non-timber forest products generated cash income for rural livelihoods. Non-farm external livelihood interventions identified resulted in a number of rural livelihood development models important for future rural development. These models were developed around the commercialisation of non-timber forest products for cash income generation, rural human capital development through vocational skills training and rural small livestock asset development. Human capital resulted in the development of rural industry in the form of community based enterprises. Indirectly it also contributed to migrant labour that sent cash and goods back home. The study shows that it is evident that in a politically charged environment livelihood diversification has a range of positive effects. The re-emergence of the barter exchange economy in rural communities contributed to livelihood diversification although sustainability was limited. It is also possible for both barter exchange and the cash market to co-exist in a politically charged environment. The study also shows that traditional leadership and local authorities in study areas became more politicised and militarised and this diverted them from facilitating and supporting rural development and inhibited rural livelihood development efforts by different rural players. The study found that rural livelihoods are not static, and they adapted as best they could in the face of exogenous trends and shocks. Rural areas underwent deep transformations as a result of political dynamics, local livelihood initiatives and external livelihood support. Rural livelihoods changed as rural people devised combined livelihood strategies that went beyond farming. However, in contrast to the widely accepted argument that diversification plays an important role in poverty alleviation, this was clearly not the case in Zimbabwe‟s politically charged environment. This study contributes to the development debate with a case study on the type and extent of livelihood diversification strategies possible in a politically charged environment. Methodologically the study contributes to the possible application of a dual data collection system where data is collected from the top using different methods from those used to collect data from the bottom. This enriched the data at triangulation phase during analysis. The study also contributes to the understanding of the political economy, the type of rural livelihood development possible in politically charged environments, and to how rural people in Zimbabwe react and behave in an endeavour to survive. There was an increased role played by external interventions in livelihood diversification but the extent of their contribution to positive livelihood outcomes was constrained by the politically charged environment that prompted the interventions in the first place. The normal processes of policy development and implementation changed as the role of politicians in planning and implementation became evident and policy aims shifted from rural development to political party self-preservation.
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- Date Issued: 2012