Factors which affect the levels of automation in an automotive final assembly plant
- Authors: Pillay, Prabshan
- Date: 2012
- Subjects: Process control -- Automation , Automation , Automobile industry and trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8833 , http://hdl.handle.net/10948/d1019800
- Description: In the global automotive industry there is a drive toward integration of autonomous and human operated equipment. Monfared and Yang (2006:546) suggest that this dynamic requirement could be met with elements to be investigated in a research paper. Current investigations show a gap in management not having a guideline which can be used to help decide between automation versus human capital in the planning of new production facilities in the automotive assembly plant. (Skjerve and Skraaning, 2004:3). The purpose of this research is to determine what factors affect this decision-making process. In order to carry out this research, an in-depth literature review was conducted using various sources. The sources included, but were not limited to, interviews at assembly plants, the Nelson Mandela Metro University library, various e-journals and the internet. The literature review led to the finding of the factors which affect Levels of Automation (LOA) and to the development of the research instrument which was used to measure the impact of those factors. The results of fifty-two (52) respondents were then analysed and used as evidence to support the three hypotheses proposed. As a result of completing the above procedure the following hypotheses were supported. The greater the level of technology and the lower the skills of employees the greater the level of automation in an automotive assembly plant to be used. The greater the complexity of the assembly processes the lower the level of automation in an automotive assembly plant to be used. The higher the flexibility the greater the level of automation in an automotive assembly plant to be used. This means that managers and supervisors of assembly plants should consider the level of technology and skills of employees, flexibility and complexity during the design stages of an automotive assembly line as these factors will affect profitability by reducing waste, improve quality as well as allow for flexibility in customer demand in terms of volumes and product variance.
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- Date Issued: 2012
Financial contagion and the transmission of the 2007 US financial crisis to South Africa
- Authors: Phelps, Barry Keith
- Date: 2012
- Subjects: Global Financial Crisis, 2008-2009 , Stock exchanges -- South Africa , Transmission mechanism (Monetary policy) -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9021 , http://hdl.handle.net/10948/d1019714
- Description: The topic of financial contagion has attracted increased attention in economic literature over the past three decades; in particular after the Asian crisis of 1997. This dissertation investigates financial contagion and its effects on South Africa after the 2007 global financial crisis. In particular, it examines whether South Africa experienced contagion from the United States stock market to its own over the period 1 July 2007 to 1 April 2009 within the strict definition of contagion or otherwise: the fraction of exceedance events in the stock market that is left unexplained by its own covariates but is explained by the exceedance from another region. This is tested empirically with a binomial-nominal logistic model. In addition to this, various financial and trade transmission mechanisms are tested to empirically determine through which channels the crisis was propagated. The analysis makes use of quarterly data from January 2002 to April 2009, within an OLS framework, with a dummy variable differentiating the periods before and after the collapse of Lehman Brothers. The findings suggest that contagion was in fact not present in this crisis, which speaks to market rationality and indicates that the South African stock market did in fact react rationally to a changing macroeconomic environment over this period. The transmission mechanism analyses indicate that there was a change in the interdependence relationship between the two stock markets following the crash of Lehman Brothers in September 2008. It is apparent that both trade and financial variables played significant roles in the propagation of this crisis.
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- Date Issued: 2012
Gender equality in decision-making processes: the case of the Zimbabwean cabinet
- Authors: Muzvidziwa, Itai
- Date: 2012
- Subjects: Women cabinet officers -- Zimbabwe , Sex role -- Political aspects -- Zimbabwe , Sex discrimination – Zimbabwe , Women's rights –- Zimbabwe
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9133 , http://hdl.handle.net/10948/d1018649
- Description: Although Zimbabwe is a signatory to various regional and international conventions, treatises, declarations and protocols that seek to promote and create an environment conducive the attainment of gender equality, despite all these commitments, the Zimbabwean Government still lags behind in the area of political participation of women. This study was done to investigate gender equality and the level of participation in governmental decision making processes with specific reference to the cabinet of Zimbabwe. The subject for discussion was traced back to 1980 when Zimbabwe gained its independence and the researcher aimed to ascertain whether there was any significant improvement in terms of women’s participation in governmental decision-making processes and structures. The study also unravelled reasons why women have been at the peripherals of decision- making in cabinet. The study also brought out and evaluated the strategies used by the government of Zimbabwe in managing a gender-sensitive working environment and the legislation that has been put in place to guide the process. At the same time an evaluation was done among the respondents to ascertain the strengths and weaknesses of the strategies identified. Political parties were also included in the process since women who find their way into parliament do so using the tickets of their respective political parties. The political parties have a role to play since they have their respective constitutions in gender sensitive issues and it remains to be seen if they are implementing this which would result in identifying the numbers of women who are in the cabinet. The study is of significance to the Zimbabwean situation at the moment as the country is in the process of drafting a new constitution. The current Constitution in its Section 23 which provides for “protection from discrimination on the grounds of race, tribe, political opinion or physical disability of the persons concerned it is not clear as to what form of representation or position women should occupy in politics and decision-making positions. Given the above research analysis it is possible to conclude that indeed women have an impact on decision making in cabinet. The findings show the impact of considering the value of women in decision-making bodies as they spearheading development in their respective wards and the nation at large. Women were also viewed as decision makers who would contribute in the development of the nation just as much as men are assumed to do. The empowerment of women legislators and the aspiring candidates is a process that has a long way to go to ensure gender equality in governmental decision making processes but it is a necessary process.
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- Date Issued: 2012
Generating guidance on public preferences for the location of wind turbine farms in the Eastern Cape
- Authors: Hosking, Jessica Lee
- Date: 2012
- Subjects: Power resources -- South Africa -- Eastern Cape , Energy industries -- South Africa -- Eastern Cape , Wind power plants -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:8989 , http://hdl.handle.net/10948/d1009439 , Power resources -- South Africa -- Eastern Cape , Energy industries -- South Africa -- Eastern Cape , Wind power plants -- South Africa -- Eastern Cape
- Description: There is consensus that Eskom, South Africa’s main energy supplier, needs to expand its energy generating capacity in order to satisfy the growing demand for electricity, but there is less agreement on how it should do this. The existing supply is heavily reliant on thermal generation using coal, but the combustion of fossil fuels for electricity generation may contribute to climate change because it causes harmful greenhouse gases to be emitted into the atmosphere. This emission is something South Africa has committed itself to reducing. One way of achieving this is by the adoption of cleaner technologies for energy generation. One of these technologies is harnessing wind energy. The problem with harnessing wind energy is where to locate the turbines to harness the wind because these turbines ‘industrialise’ the environment in which they are located. They are a source of increased noise, a visual disturbance, cause increased instances of bird and bat mortality and the destruction of flora or the naturalness of the landscape in the areas in which they are located. The residents located near wind farm developments are most negatively affected and bear the greatest cost in this regard. A proper social appraisal of wind turbine projects would have to take this cost into account. Before such developments are approved there should be an assessment made of the impact on the residents, these impacts should be incorporated into the cost-benefit analysis. The negatively affected residents should also be compensated. The objective of this study was not to undertake a cost-benefit analysis of such a wind farm proposal, but to estimate the negative external cost imposed on nearby residents of such an industry, and thereby calculate appropriate compensation to be paid to these residents. Quantifying preferences for proposed, but not-yet developed, wind farms may be done by applying non-market valuation techniques, e.g. through one of the stated preference methodologies, such as a discrete choice experiment. The selected study site for providing guidance was one where Red Cap Investments Pty (Ltd) has proposed the development of a wind farm - in the Kouga local municipality. The basis for drawing conclusions was the analysis of the response samples of two groups of Kouga residents, distinguished by socio economic status; 270 from each group, 540 in total. The methodology applied to analyse the responses was a discrete choice experiment. The questionnaire administered included attitude, knowledge and demographic questions as well as a choice experiment section. The choice experiment section of the questionnaire required that the respondents choose between two different hypothetical onshore wind energy development scenarios and a status quo option. The hypothetical scenarios comprised different levels of wind farm attributes. The attributes included in the experiment were determined by international studies and focus group meetings. These attributes were: distance between the wind turbines and residential area, clustering of the turbines (job opportunities created by the wind farm development for underprivileged respondent group), number of turbines and subsidy allocated to each household. Three different choice experiment models were estimated for each socio-economic group: a conditional logit (CL), nested logit (NL) and a random parameters logit (RPL) model. It was found that, in the affluent respondent group, the simpler CL model provided the best fit. In the underprivileged respondent group, the RPL model, with the number of jobs created by the wind farm project as a random parameter1, explained by the gender of the respondent, provided the best fit. The estimated models identified distance as an important factor in both sampled respondent groups. Both respondent groups preferred that the wind farm be located further away from their residential areas. In addition to distance, the underprivileged respondent group also valued new job opportunities as an important determinant of choice. The affluent respondent group were very sensitive to densely clustered turbines but were almost indifferent between two of the effects coded levels of the clustering attribute “moderately close together” and “widely spaced apart”. Welfare estimates for the significant attributes in each socio-economic group were computed from the best fit models. Table 1 shows the resulting willingness to accept (WTA) compensation measures for distance in both socio-economic respondent groups.
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- Date Issued: 2012
Green business and environmental issues: family versus non-family business
- Authors: Grobler, Marthinus Petrus Johannes
- Date: 2012
- Subjects: Environmental impact analysis -- South Africa , Family-owned business enterprises
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8636 , http://hdl.handle.net/10948/d1008058 , Environmental impact analysis -- South Africa , Family-owned business enterprises
- Description: The aim of the study was to understand whether family businesses and non-family business differ from one another regarding green business and environmental issues. Green business issues are of global importance for the continued existence of business within the world. Businesses do not exist in isolation but within the context of the environment within which they function. Business has an impact on the environment and the environment has an impact on business. Furthermore, family businesses constitute a large part of the world economy and estimates range from 60-90 percent of GDP contributed by family businesses. In the South African context family businesses also form a significant part of the business environment. A literature study was conducted. The study identified five factors and considered each of these factors in the study. The five factors are: Green Business; Values; Stewardship; Succession; and, Stakeholders. In addition to a literature, primary research was conducted and data were collected by means of a questionnaire that collected data on the factors identified as well as some biographical information, including race, age and the sectors in which the respondents operated. The study’s findings correspond with the literature study, although no clear difference was found between family business and non-family business relating to green business and environmental issues. Family businesses do however believe that they are stewards of the environment and need to care for the environment.
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- Date Issued: 2012
How community participation can be enhanced in the creation of sustainable human settlements in Whittlesea : a case study of Whittlesea Mabuyase housing project
- Authors: Penxa, Lungile
- Date: 2012
- Subjects: Political participation -- South Africa -- Eastern Cape , Human settlements -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9211 , http://hdl.handle.net/10948/d1020772
- Description: Development is an idea, an objective and an activity (Kothari and Minogue, 2002). Development emerged as an idea that nations had to adopt in their journey through post-war history. Development is seen as an ambiguous concept (Allen and Thomas, 1992: 23). In other words, it is defined in many ways to suit different purposes. Furthermore, over the long term development implies increased living standards, improved health and well being for all, and the achievement of whatever is regarded as a general good for society at large (Allen and Thomas, 1992: 23). Therefore, from the above development appears as a “one size fits all” concept, because it is an attempt to address the problems in society. Furthermore, development has been defined as a participatory, people-centred process intended to reduce the incidence of poverty and achieve better livelihoods for all (Kingsbury, McKay, and Hunt, 2004: 43). The definition of development as participatory and people-centred is the most applicable for the purposes of this study. Participation has been widely used in the development discourse. Within the development sphere, participation has been associated with the community sector (Gaventa and Valderrama, 1999:2). The definition of participation in development has been located in development projects and programmes (i.e. sustainable human settlements for our study purposes), as a means of strengthening their relevance, quality and sustainability (Gaventa and Valderrama, 1999:2). Strengthening of participation in local governance has to do with the strengthening of directcitizen involvement in decision-making by individuals or groups in public activities, oftenthrough newly established institutional channels, such as monitoring committees, planning processes, etc (Gaventa and Valderrama, 1999:8-9). Hence, participation could be seen as involvement in decision-making in all phases of a project (Gaventa and Valderrama, 1999:2). Citizen participation is about power and its exercise by different social actors in the spacescreated for the interaction between citizens and local authorities. However, the control of thestructure and processes for participation - defining spaces, actors, agendas, procedures - is usuallyin the hands governmental institutions and can become a barrier for effective involvement ofcitizens (Gaventa and Valderrama, 1999:7). The above discussion has been an attempt to show what participatory development or participation in a development process is all about. This has been done through briefly defining and discussing development and participation and also showing the relationship between the two concepts. Now the discussion will focus on enlightening the reader about sustainable human settlements – the main issue of this study. The decision to do research in this area came after the realization that there is still a shortage of houses in the Eastern Cape, and when the government does deliver these houses in a particular area people still have complaints regarding the new houses delivered to them. Then a question that came to mind was whether people are consulted or not before these houses are constructed during the planning stages so that they can give their own views or ideas on houses. Overall the reason for choosing this topic was to look at people’s participation on the development of houses. It is evident in the Provincial Medium Term Sustainable Human Settlement Research Agenda that community participation is lacking in the housing delivery process of the Eastern Cape (Province of the Eastern Cape Human Settlement,2011:9).
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- Date Issued: 2012
How female street vendors in Nelson Mandela Bay are organized
- Authors: Tyida, Vuyokazi Andisiwe
- Date: 2012
- Subjects: Street vendors -- South Africa -- Nelson Mandela Bay , Businesswomen -- South Africa -- Nelson Mandela Bay , Merchants -- South Africa -- Nelson Mandela Bay
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9106 , http://hdl.handle.net/10948/d1012674 , Street vendors -- South Africa -- Nelson Mandela Bay , Businesswomen -- South Africa -- Nelson Mandela Bay , Merchants -- South Africa -- Nelson Mandela Bay
- Description: As one of the most impoverished provinces in South Africa with a high unemployment rate the Eastern Cape (Stats SA, 2011) was more suited for a study of this nature. In executing the research aims and objectives the study will be limited to focus specifically on one of the provinces cities, the Nelson Mandela Bay. The investigation will be focused on women street vendors mainly trading with fruits and vegetables, as well as other perishables. This industry was chosen because according to the Labour Force Survey (2000), there was an estimated 500,000 street traders operating in South Africa and more than 70 percent of them were found to be dealing in the trade of food items (Motala, 2002). The focus on women was driven by mainly by the fact that they constitute a majority of the street traders that are involed in the sale perishables/food items (Skinner, 2008).
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- Date Issued: 2012
Impact of economic freedom on CEMAC countries
- Authors: Ossono NII, Edith Gloria
- Date: 2012
- Subjects: Free enterprise , Economic development , Monetary policy -- Africa, Central , Africa, Central -- Economic integration , Africa, Central -- Economic policy
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9020 , http://hdl.handle.net/10948/d1019713
- Description: The study aimed to evaluate the impact of economic freedom on economic growth and investments in the Economic and Monetary Community of Central Africa (CEMAC). The region was created in 1994 by the six states of Cameroon, Chad, the Central African Republic, the Republic of Congo, Gabon and Equatorial Guinea. CEMAC countries comprise low and middle-income countries that share the same currency - the CFA Franc. The CEMAC countries were observed between 1995 and 2008 and panel regression methodologies were employed. A positive impact of economic freedom on economic growth was established using fixed effects method and the generalised method of moments. The impact of a unit increase in the economic freedom index on GDP per capita ranged between 72.65 and 124.51 units (dollars) increase on GDP per capita, ceteris paribus. Economic freedom was also found to Granger-cause economic growth. The results underline a significantly positive relationship between economic freedom and economic growth which is consistent with existing literature. The impact of economic freedom on domestic investment and foreign directs investment was then examined. With regard to domestic investment, economic freedom was found to be statistically significant and positive in all specifications of the model, thereby implying that a unit increase in the economic freedom index increases domestic investment by values of between 0.50 and 0.69 dollars in the CEMAC. The results obtained were consistent with most findings on the relationship between economic freedom and investments. With regard to the relationship between economic freedom and foreign direct investment inflows, economic freedom was unexpectedly statistically insignificant in most specifications of the model. The latter implies that economic freedom does not have a significant impact on foreign direct investment in the CEMAC. However, the study revealed that economic freedom Granger-causes foreign direct investment but foreign direct investment does not Granger-cause economic freedom. This means that economic freedom precedes foreign direct investments, and foreign direct investments do not precede economic freedom. The study strongly recommends an improvement of institutions in the CEMAC in order to enjoy greater levels of economic freedom and therefore foster economic growth and domestic investment in the region.
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- Date Issued: 2012
Impact of social media on the brand image of a higher education institution
- Authors: Visser, Ilze
- Date: 2012
- Subjects: Branding (Marketing) , Social media
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9292 , http://hdl.handle.net/10948/d1011274 , Branding (Marketing) , Social media
- Description: Social media is an unexplored and new area, for both businesses and academia. Many institutions are not confident on how to improve their business through the use of social media, neither for internal or external purposes. Social media is nevertheless immense among private persons (Wikström & Wigmo 2010:1) and to ignore this would be a critical mistake by marketing communicators, regardless of the economic sector in which they operate. Therefore, this study intended to expand on the current limited knowledge and information available relating to the use of social media by Higher Education Institutions (HEIs) to improve their brand image. The primary objective of this research was to evaluate and empirically test the impact of selected Brand identity variables (Brand reputation, Brand relevance, Brand personality, Brand performance and Brand relationship) on the Brand image of a HEI, through the use of social media. The focus was on the impact of social media (Facebook) on the brand image of a Higher Education Institution (HEI), namely the Nelson Mandela Metropolitan University (NMMU), which was used as the sample for this study.
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- Date Issued: 2012
Implementing lean principles to improve processes at NMMU Business School
- Authors: Malange, Nandipha
- Date: 2012
- Subjects: Lean manufacturing -- South Africa -- Port Elizabeth , College applications -- South Africa -- Port Elizabeth , Universities and colleges -- South Africa -- Port Elizabeth -- Admission
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8801 , http://hdl.handle.net/10948/d1017028
- Description: This time of great change, of shifting paradigms, provides a great platform for universities to rethink their processes (Duderstadt, 2000). Thanks to the pioneering success of the Toyota Motor Company for the invention of lean manufacturing. This operating system has been implemented in many manufacturing companies, with recent successes reported in the service industry. With its focus on quality improvement, cost reduction, efficiency and excellency, lean has been recognised as one of the mechanisms for process improvement and organisational change. In terms of fully embracing lean principles, the service industry still lags far behind the manufacturing, with institutions of higher learning still quite far. Numerous authors have confirmed that institutions of learning are not an easy environment to change. Universities are still characterised by bureaucratic systems based on conventional processes that are not necessarily relevant to today‘s world. The old saying that change in the universities occur one grave at a time is not farfetched (Hines and Lethbridge, 2008 and Paul and Brindley, 1996). The impact of globalisation on business education and how to respond to this phenomenon is a challenge. This necessitates a need for more streamlined and efficient organisations; hence lean has been promoted as a strategy to achieve competitive advantage (Simmons and Masson, 2003). The research study aims to identify areas where lean principles can be implemented to improve the NMMU MBA application process. Semi-structured interviews were conducted with employees directly involved in the process in order to understand it better. The results of the respondents were reported in a process chart diagram and spaghetti diagram. The interviews also revealed five themes that emerged during the analysis of responses. These themes formed the basis for development of recommendations in Chapter 6 of the study.
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- Date Issued: 2012
Improving customer retention at a selected medical fund through internal service quality and customer relationship management
- Authors: Xaluva, Bongiwe Lumka
- Date: 2012
- Subjects: Customer relations -- Management , Customer services , Consumer satisfaction
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8638 , http://hdl.handle.net/10948/d1008118 , Customer relations -- Management , Customer services , Consumer satisfaction
- Description: In today’s competitive arena, organisations need strategically to shift their focus from primarily concentrating on new customer acquisitions and rather to realise the importance of improving customer defections, thus looking at strategically retaining the existing customer base. Customer retention to all intents and purposes reflects the core of any service offering organisation and drives the competitiveness and viability of the business. Customer retention is a concern for all sector organisations including the medical aid schemes industry. It has been proven that retaining customers is less costly than attracting new ones and through a satisfied customer a business can elevate its competitiveness in the market. The significance of the study hinges on the importance of each business having comprehensive knowledge of why customers remain loyal patrons or why they choose to defect. It is important to note that the financial resources and time the business expends on improving service to the customer become futile if not matched by the high performance of the internal business units’ strategies. Having an understanding of customer movement will assist the organisation in properly addressing such issues and employing strategic processes that will enable the business to improve its retention strategies and curb defections. The primary objective of the current study was to investigate the impact internal service quality and customer relationship management have on customer retention. The study employed the SERVQUAL model as a measuring tool in establishing the relationship. The study investigated how customer retention (the dependent variable) is influenced by the different elements of internal service quality, namely assurance, empathy, service reliability, responsiveness, tangibles and elationship management, which represented the independent variables. The sample comprised eighty-one (81) out of a possible 130 AA Medical Scheme participants through the organisation’s four national offices. The empirical results showed that of all the variables relationship management, responsiveness and the tangibles have a positive impact on customer retention in medical aid schemes.
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- Date Issued: 2012
Improving employee job performance in the Nelson Mandela Bay Municipality (NMBM)
- Authors: Maqungo, Thandeka Abigail
- Date: 2012
- Subjects: Employee motivation -- South Africa -- Eastern Cape , Labor productivity -- South Africa -- Eastern Cape , Performance standards
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8805 , http://hdl.handle.net/10948/d1017533
- Description: The South African national government has bestowed certain authority on local governments in order for community services to be delivered by officials who are closer to the community and who will consider community needs. Post-apartheid South Africa is confronted with a major challenge in ensuring that municipalities deliver optimal and professional services to ratepayers of all ethnic and diverse cultures. Municipalities have important objectives to implement, while service delivery is one of its major goals. The ratepayers in the NMBM have complained and protested against poor service delivery that resulted from poor job performance by NMBM employees. It is therefore necessary to investigate the obstacles that are hindering the NMBM employees in exhibiting effective and satisfactory job performance in order to deliver the required services to the customers. The primary objective of the study is improving employee job performance in the NMBM by investigating the factors that influence such performance. More specifically, the study investigates the influence of job involvement, team work, organisational communication, skills development and training, recognition and pay and rewards on the job performance of NMBM employees. Convenience sampling was used to select a sample of 250 respondents from the large population of about 2 000 NMBM employees. The sample was stratified to include all occupational levels including the executive mayor, portfolio councillors, executive directors, and financial officers, operating officers, chiefs of staff, directors, assistant directors, senior managers, professionals and blue collar staff. Two hundred and fifty questionnaires were distributed, but only 200 usable questionnaires were returned, producing a response rate of 80 percent. The empirical results showed that recognition systems, job prestige, skills recognition, and skills development and training were significantly related to the job performance of the NMBM employees. Job involvement, fringe benefits, pay and rewards, teamwork and organisational communication were not significant related to the job performance of the NMBM employees. The study provides managerial and future research recommendations in this regard.
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- Date Issued: 2012
Improving service quality and operations at a South African private healthcare clinic through the implimentation of lean principles
- Authors: Theunissen, Dirkie Petra
- Date: 2012
- Subjects: Hospital care -- South Africa -- Quality control , Hospital care -- South Africa -- Cost effectiveness
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8882 , http://hdl.handle.net/10948/d1020654
- Description: Although open to debate, it is something of an undisputed fact and has been since the days of Florence Nightingale, that hospital management is frustrated with recurring problems - many of them due to broken processes. Hospitals are places of phenomenal healing and heroic care. However, as with any human-led endeavour, there are problems. (Grunden (2009)) A first time use of the word ‘lean’ generally begs some explaination as it is not a commonly used word. The simplest way to explain the word is by way of the introduction of the concept known as ‘lean management’. Lean management is a methodology which allows hospitals to advance the quality of patient care by reducing errors and waiting times. Lean is a system of reinforcement of hospital business for the long term thereby reducing costs and risk. Kanban (2009) states that lean is a toolset; a management system and a viewpoint that can change the way hospitals are structured and managed. Lean helps managers to comprehend and identify broken systems and to improve these in small parts, while employees aid in finding solutions for broken systems. This proposal analyses the effect lean tools have had within Arwyp Medical Centre in Kempton Park, South Africa.
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- Date Issued: 2012
Improving the performance of SME building contractors through the implementation of TQM philosophy
- Authors: Ntsholo, Vukani Patrick
- Date: 2012
- Subjects: Total quality management -- South Africa -- Eastern Cape , Business enterprises -- South Africa -- Eastern Cape , Construction industry -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8814 , http://hdl.handle.net/10948/d1018741
- Description: The study focused on identifying ways in which the delivery of the building infrastructure projects that are executed by SME contractors can be improved. TQM, which has been widely used in other sectors with great success, has been explored as the tool that can be used to improve the delivery of building projects. The literature review that was conducted focused on the entire spectrum of the project cycle. It first addressed the functioning of the public sector and the legislative mandate of the DPW. Then it addressed the construction industry and SME contractors that are working in the built environment. TQM together with its elements were explored in detail to determine its applicability in terms of the delivery of building projects. The empirical study was undertaken to test the outcomes of the literature review in the context of the built environment. A quantitative research method was adopted for the study which achieved a response rate of 44 percent. Descriptive statistics were computed during the analysis of the data with the mode being used as the main measuring tool. The findings revealed that there was an uneven distribution of human capital in the industry and the consulting firms were the biggest benefactors of this. The study also revealed a high turnover rate in the SME contractors while the public sector has the oldest employees. Architects and construction managers were found to be the least represented profession. There was also a high concentration of role players in the Amathole Region. The recommendations were four fold and the Department of Public Works (DPW) as client body had to take the centre stage in implementing such recommendations. The recommendations are meant to address: the development of technical people to enhance their capacity, the reduction of the high turnover rate of technical people, the uneven distribution of resources, and specifying of the roles and responsibilities of all the people that are involved in building infrastructure projects.
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- Date Issued: 2012
Investigating a business model for implementing pathology services within the public sector
- Authors: Ngcwangu, Sakiwo
- Date: 2012
- Subjects: Pathological laboratories -- Administration , Medical laboratories -- Administration , Laboratories -- Organization & administration
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9345 , http://hdl.handle.net/10948/d1013368
- Description: As the business evolves, organisations are faced with challenges as today’s customers have changed, and demand a value for the products and services purchased. Customer satisfaction is a key factor to business excellence. The health sector and its service providers are faced with such demands, having to ensure customer satisfaction with limited resources. The aim of the study was to investigate a business model that could be implemented within the public sector to render pathology services. Particular reference was given to the National Health Laboratory Service as a provider of choice for rendering medical laboratory services within public health institutions and related departments. The data has been collected using a self constructed questionnaire which has been distributed to the NHLS centers within the Nelson Mandela Metropolitan Municipality. 45 percent of the employees, in the region took part in the survey. The study tested the perceptions of the respondents with respect to the business model, specifically the determinants of a business model and its effects. The results of the empirical study revealed that a relationship exists between the business model, its determinants and customer satisfaction. Correlation analysis was done between the business model, customer relation management, continuous improvement, talent management, business process reengineering and customer satisfaction. Conclusions and recommendations have been drawn from the study. The NHLS needs to change its approach to business, invest in people education, training and development, improve its communication strategies with customers and realign its processes in order to maintain business excellence and provide a better service within the public sector
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- Date Issued: 2012
Investigating a positioning strategy for a car wash business in Port Elizabeth : a case study
- Authors: Naidoo-Kurup, Malanie
- Date: 2012
- Subjects: Car wash industry -- South Africa -- Port Elizabeth , Informal sector (Economics) -- South Africa -- Port Elizabeth , Economic development -- South Africa , Small business -- South Africa -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8856 , http://hdl.handle.net/10948/d1020148
- Description: The aim of this study was to determine an appropriate positioning strategy for a car wash business in Port Elizabeth to promote its competitive advantage in the market place. To meet this aim the customers' perceptions of the business were examined. It has been widely acknowledged by researchers and development agencies that Small, Medium and Micro Enterprises (SMMEs) and entrepreneurs play a crucial role in the economic development of a nation. This is particularly significant for a developing nation such as South Africa to address its critical challenges of unemployment and poverty which impact on social stability. Research reveals that the failure rate of SMMEs in South Africa is an alarming 75 percent. In this context, the need to explore innovative strategies to support and sustain the SMME sector has become increasingly important. A detailed survey of relevant literature revealed that the attributes of a firm that relate to the quality of service, pricing, attitudes of staff, image of the firm etc. can be considered as important variables which customers use to differentiate a business from its competitors. It is suggested that the success of a firm largely depends on its ability to position itself in a competitive environment by focusing on attributes which customers value the most in relation to similar businesses. This case study was approached from a positivist paradigm and data from 61 customers of the car wash were collected. The quantitative data were statistically analysed to examine the attributes of the business which the respondents of the survey perceived as offering the most value to them when compared to other car washes in the area. These attributes were then used to develop a positioning map for the business. The results showed that the attribute of the business which was most valued by the respondents was the manual washing of vehicles. A positioning strategy for the car wash based on this finding is suggested.
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- Date Issued: 2012
Investigating informal savings as income generating and proverty alleviating tool in Nelson Mandela Bay Municipality
- Authors: Netnou, Ntombomhlaba Salome
- Date: 2012
- Subjects: Banks and banking, Cooperative -- Developing countries , Rotating credit associations -- South Africa , Cooperative societies -- South Africa , Women -- Finance, Personal
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9047 , http://hdl.handle.net/10948/1616 , Banks and banking, Cooperative -- Developing countries , Rotating credit associations -- South Africa , Cooperative societies -- South Africa , Women -- Finance, Personal
- Description: The study investigated the informal savings approach as an income-generating and poverty alleviation tool for women. The focus of the study is specifically in the Nelson Mandela Bay Municipality. The purpose of the study was to explore the reasons behind the involvement of women, in particular, to the use of informal savings as a tool for income generation and poverty alleviation. South Africa is characterised by inequitable growth and development, a high degree of poverty, increasing demands and limited resources. It is because of this backdrop that many women in poor communities, both rural and urban, devised brilliant plans to overcome this setback. Women, particularly African women, have for a long time been side-lined in economic decision making activities, both in their homes and elsewhere. For the purposes of this study, a mixed method research approach was employed, meaning that the study will follow both the qualitative and quantitative approaches. The respondents are a mixture of both literate and illiterate persons, and because of that, the researcher had to use both English and the home language of the respondents to explain the contents of the questionnaires and obtain the relevant information. The study identified the reasons that stokvels, which were believed to be popular in the past, and still are, because Black people in South Africa did not have access to formal financial institutions, remain popular long after the demise of apartheid. It is in the interest of the citizens of Nelson Mandela Bay Municipality to archive the financial activities of its inhabitants as this valuable information will be needed by future generations. This can be done by creating a website or adding a link to the existing ones where the information is readily available for the users. For future research purposes, stokvels in various parts of the Municipality and South Africa as a whole need to be studied in order to identify and compare to the available literature the general success factors.
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- Date Issued: 2012
Investigating organisational factors that impact on engagement of knowledge workers in the banking sector of Botswana
- Authors: Mahlanza, Matlala Nono
- Date: 2012
- Subjects: Knowledge workers -- Botswana , Engagement (Philosophy) , Work-life balance
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8841 , http://hdl.handle.net/10948/d1020031
- Description: There is extensive literature on employee engagement; its antecedents; linkages to positive business outcomes; and its positive impact on retention. Top performing organisations have even found that aligning the engagement strategies to the business goals drive performance outcomes. There is no universal definition of employee engagement and drivers, therefore, a general approach without due cognisance of worker demographics may result in the application of inappropriate engagement strategies. In this study, the focus is on knowledge workers within the banking sector of Botswana. Knowledge workers make up almost two thirds of organisations and are said to be unique and complex in their nature. Work to a knowledge worker is more mental than physical, hence, the need to use interventions aimed at the behaviour to increase their performance. The needs of a knowledge worker and that of the business ought to be integrated. An organisation that is able to identify those factors that would influence their engagement is promised high levels of productivity that would translate into profits and high retention. The main research problem for this study was to determine the strategies that should be used to engage knowledge workers within the banking sector in Botswana. A literature study was conducted to identify characteristics of knowledge workers, meaning of employee engagement and approaches to measuring employee engagement. Eleven organisational factors that have an influence on employee engagement and some of the engagement strategies were identified from literature. The eleven factors identified were: growth and development; rewards and recognition; trust in leadership; work/life balance; two way communication; mission, vision and values; quality of manager; relationship with colleagues; fairness of HR policies; job design; and accountability. An empirical study was also conducted to investigate which of the eleven organisational factors had an influence in the engagement of knowledge workers. The current engagement level of knowledge workers within the banking sector was measured using the Gallup Q12 measuring tool. The main findings from this research are that a significant number of knowledge workers are engaged. The findings of this study also coincide with the theoretical overview that there are organisational factors that have an influence on the engagement of employees. A significant finding was that, although knowledge workers differ in their perception of the organisational factors, they generally indicate that work/life balance initiatives are lacking in their workplace.
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- Date Issued: 2012
Investigating sustainability of community gardens as a mechanism to poverty alleviation in the Nelson Mandela Bay Municipality
- Authors: Matshotyana, Ntombizodwa
- Date: 2012
- Subjects: Nelson Mandela Metropolitan Municipality (Eastern Cape, South Africa) -- Economic conditions , Poverty -- Economic aspects -- South Africa -- Eastern Cape , Poverty -- Nelson Mandela Metropolitan Municipality -- Eastern Cape , Agricultural development projects
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9116 , http://hdl.handle.net/10948/d1015668
- Description: Poverty is one of the social problems plaguing South Africa. In South Africa it is required of municipalities as entities in the socio-economic and political transformation process and agents of change, to eradicate poverty and unemployment by facilitating local economic development in their respective areas. Local economic development has to be implemented in a way that takes cognisance of the different challenges that exist within various areas and contexts. Various district and local municipalities have initiated an array of agricultural programs such as community or food gardens as aspect of their Local Economic Development strategies. In this study I investigated the sustainability of community gardens as a mechanism to poverty alleviation in the Nelson Mandela Bay Municipality. The study focused exclusively on community gardens in Bloemendal, KwaZakhele, Motherwell and Walmer. A mixed methods research approach was employed to gather data from the community garden members and municipal official who administers the community gardens. Semi-structured interview was conducted with the municipal official administering community gardens in Nelson Mandela Bay. A structured questionnaire was used to gather data from the community garden members. Observations were made on types of crops grown in the gardens, in order to supplement and validate data collected and information gathered during interviews. Community garden members identified funding as their main challenge. Community gardens have a potential to be sustainable if the requisite support structures that need to exist to support the micro-farmers are in place.
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- Date Issued: 2012
Investigating talent management as a strategy to promote employee retention at ABSA Bank
- Authors: Pepeta, Phumeza Martha
- Date: 2012
- Subjects: Banks and banking -- Personnel management , Employee retention
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8820 , http://hdl.handle.net/10948/d1019691
- Description: Research studies have reported that many organisations are challenged with the ability to retain talent. Against this background, the purpose of this study was to investigate whether Absa Bank’s talent approach is succeeding in retaining critical talent. Talent management is undoubtedly one of the critical strategic imperatives facing business leaders today. The current war for talent and skills shortage has resulted in growing pressure to attract and retain talent in order to have a competitive advantage. The literature review in this study revealed that there is no “one size fits all” approach when it comes to talent management. The study emphasised the importance of having a talent strategy that focuses on unleashing and harnessing talent rather than just recruiting the best people in the market. The study further highlighted that organisations should clearly identify their own talent drivers, based on their unique organisational culture and business strategic imperatives. The key talent drivers discussed in this study include recruitment and selection, training and development, performance management, reward and recognition, diversity and culture, quality leadership and barriers to effective talent management. The study further argued the importance of having a compelling employee value proposition (EVP), in an attempt to attract and retain the best people. The target population for this study consisted of middle managers at Absa Bank, where the majority of key value roles, which are critical for retention lie. A sample of 100 respondents was randomly selected from the total population. The findings suggested that when an organisation has effective leadership, it is more likely to create a compelling EVP that is conducive to talent retention. Furthermore, the findings revealed that Absa is effective in applying certain talent strategies whilst other areas required more attention.
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- Date Issued: 2012