Exploring employees' need for the development of an employee assistance programme at a welfare organisation
- Authors: Mncunzwa, Gcobisa
- Date: 2017
- Subjects: Employee assistance programs
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/5554 , vital:29325
- Description: The study was conducted in order to determine the employee needs for an employee assistance programme in a welfare organisation in East London, Eastern Cape. This study was born out of a need from the management of this welfare organisation in East London who identified a need for an employee assistance Programme (EAP) within their organisation. According to management, there was a decline in productivity, and high stress levels due to high caseloads and societal demands (Leeuw, May 15, 2015). The theoretical framework that guided this research was systems theory. The rationale for using systems theory is that this study deals with individuals within an organisation who must coexist on a daily basis. There is a general belief that people and their physical-social-cultural environment interact in processes of mutual reciprocity and complementary exchanges (Merton, 2009). A qualitative approach was used in this study. Eight (8) employees from various levels in a welfare organisation were purposively selected to participate in the study. Semi-structured interviews were conducted with the participants and the interviews took more than forty-five (45) minutes each and this enabled the acquisition of rich information which is described in the findings and is used as a basis for the recommendations in the study. After the examination of the needs of employees for an EAP from the observations of both the employer and the employee it was clear that there is a need for employee assistance programmes in welfare organisations. Employees in this organisation are experiencing stress, burnout and were highly concerned about high caseloads that makes them feel incompetent to render adequate and quality services to their employees. The study also revealed that both employees and management of this organisation have different needs, experience different types of problems and view the EAP in different contexts. Despite the differences in their outlook on the situation, the evidence indicates that both employer and employee perceive that there is a need for an EAP, especially clinical services. At the same time, the issue of funding such a programme is also a concern. Recommendations were made for the organisation to develop an EAP to address the needs identified by employees, and for a clear communication strategy be developed to make all levels of employees within the organisation aware of the existence of such a programme. Another recommendation was made for the organisation to identify specific days on which they will conduct preventative awareness and debriefing sessions for the employees. It was also recommended that the South African Council for Social Services Professionals must standardise, regulate and monitor caseloads for the social work profession.
- Full Text:
- Date Issued: 2017
- Authors: Mncunzwa, Gcobisa
- Date: 2017
- Subjects: Employee assistance programs
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/5554 , vital:29325
- Description: The study was conducted in order to determine the employee needs for an employee assistance programme in a welfare organisation in East London, Eastern Cape. This study was born out of a need from the management of this welfare organisation in East London who identified a need for an employee assistance Programme (EAP) within their organisation. According to management, there was a decline in productivity, and high stress levels due to high caseloads and societal demands (Leeuw, May 15, 2015). The theoretical framework that guided this research was systems theory. The rationale for using systems theory is that this study deals with individuals within an organisation who must coexist on a daily basis. There is a general belief that people and their physical-social-cultural environment interact in processes of mutual reciprocity and complementary exchanges (Merton, 2009). A qualitative approach was used in this study. Eight (8) employees from various levels in a welfare organisation were purposively selected to participate in the study. Semi-structured interviews were conducted with the participants and the interviews took more than forty-five (45) minutes each and this enabled the acquisition of rich information which is described in the findings and is used as a basis for the recommendations in the study. After the examination of the needs of employees for an EAP from the observations of both the employer and the employee it was clear that there is a need for employee assistance programmes in welfare organisations. Employees in this organisation are experiencing stress, burnout and were highly concerned about high caseloads that makes them feel incompetent to render adequate and quality services to their employees. The study also revealed that both employees and management of this organisation have different needs, experience different types of problems and view the EAP in different contexts. Despite the differences in their outlook on the situation, the evidence indicates that both employer and employee perceive that there is a need for an EAP, especially clinical services. At the same time, the issue of funding such a programme is also a concern. Recommendations were made for the organisation to develop an EAP to address the needs identified by employees, and for a clear communication strategy be developed to make all levels of employees within the organisation aware of the existence of such a programme. Another recommendation was made for the organisation to identify specific days on which they will conduct preventative awareness and debriefing sessions for the employees. It was also recommended that the South African Council for Social Services Professionals must standardise, regulate and monitor caseloads for the social work profession.
- Full Text:
- Date Issued: 2017
Exploring the experience of family members living with individuals who abuse alcohol and/or substances -(Study conducted in Khayelitsha, Western Cape)
- Authors: Modise, Badise
- Date: 2018
- Subjects: Alcoholism Substance abuse Family violence
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/13116 , vital:39466
- Description: The constant, excessive and frequently uncontrollable abuse of alcoholic beverages and drug related substances continues to have many devastating effects on family members of the abusers. The impact can be explored in various ways, but the findings are likely to be hand in glove regardless of the causes associated with this phenomenon. This study aimed to explore the experiences of family members living with individuals who abuse alcohol and/or substances through case studies conducted in Khayelitsha, in the Western Province of South Africa. The study was conducted to gain greater insight into the experiences of the family members in order to provide the appropriate assistance to help them deal with these issues. From the data that was captured and analysed, it was clear that alcohol and substance abuse inflicted profound suffering on family members. It contributes to high levels of interpersonal conflict, domestic violence, child abuse and neglect, financial problems as well as health issues for all parties involved - causing extreme emotional pain and suffering. Living with an alcohol or substance abuser inevitably results in financial burden, dysfunctional relationships and family life in addition to impacting on safety needs. Furthermore, the results have shown that family members of alcohol and substance dependents develop psychological and mental distress; anxiety, and insomnia. Likewise, the family members develop psychophysiological symptoms such as high-blood pressure and chronic headaches. With regards to rehabilitation, family members reported exclusion from rehabilitation programs and lost their belief in self-rehabilitation or detoxification.
- Full Text:
- Date Issued: 2018
- Authors: Modise, Badise
- Date: 2018
- Subjects: Alcoholism Substance abuse Family violence
- Language: English
- Type: Thesis , Masters , MSoc
- Identifier: http://hdl.handle.net/10353/13116 , vital:39466
- Description: The constant, excessive and frequently uncontrollable abuse of alcoholic beverages and drug related substances continues to have many devastating effects on family members of the abusers. The impact can be explored in various ways, but the findings are likely to be hand in glove regardless of the causes associated with this phenomenon. This study aimed to explore the experiences of family members living with individuals who abuse alcohol and/or substances through case studies conducted in Khayelitsha, in the Western Province of South Africa. The study was conducted to gain greater insight into the experiences of the family members in order to provide the appropriate assistance to help them deal with these issues. From the data that was captured and analysed, it was clear that alcohol and substance abuse inflicted profound suffering on family members. It contributes to high levels of interpersonal conflict, domestic violence, child abuse and neglect, financial problems as well as health issues for all parties involved - causing extreme emotional pain and suffering. Living with an alcohol or substance abuser inevitably results in financial burden, dysfunctional relationships and family life in addition to impacting on safety needs. Furthermore, the results have shown that family members of alcohol and substance dependents develop psychological and mental distress; anxiety, and insomnia. Likewise, the family members develop psychophysiological symptoms such as high-blood pressure and chronic headaches. With regards to rehabilitation, family members reported exclusion from rehabilitation programs and lost their belief in self-rehabilitation or detoxification.
- Full Text:
- Date Issued: 2018
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