Exploring best practices for crisis communication
- Authors: Hlela, Nomfundo
- Date: 2017
- Subjects: Communication in organizations Corporations -- Public relations , Crisis management Communication in management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/15060 , vital:28118
- Description: In the past few decades, corporate crises have received high media attention and revealed the impact that a disaster can have on a company’s reputation. A breadth of scholarly literature has already analysed crisis communications and key elements of an effective response. In this study I examine crisis communications strategies of two companies (British Petroleum and Domino’s Pizza) who responded differently when faced with a crisis. The study will explore the companies’ actions and various media materials including public statements, press releases and social media platforms. This information will be presented alongside corresponding news coverage to reveal how the media translated these actions. Results show that by accepting responsibility and marketing efforts to stop the disaster, a corporation can transform its communication strategy and recover its reputation.
- Full Text:
- Date Issued: 2017
- Authors: Hlela, Nomfundo
- Date: 2017
- Subjects: Communication in organizations Corporations -- Public relations , Crisis management Communication in management
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/15060 , vital:28118
- Description: In the past few decades, corporate crises have received high media attention and revealed the impact that a disaster can have on a company’s reputation. A breadth of scholarly literature has already analysed crisis communications and key elements of an effective response. In this study I examine crisis communications strategies of two companies (British Petroleum and Domino’s Pizza) who responded differently when faced with a crisis. The study will explore the companies’ actions and various media materials including public statements, press releases and social media platforms. This information will be presented alongside corresponding news coverage to reveal how the media translated these actions. Results show that by accepting responsibility and marketing efforts to stop the disaster, a corporation can transform its communication strategy and recover its reputation.
- Full Text:
- Date Issued: 2017
Bird-Monk Seding
- Authors: Rampolokeng, Lesego
- Date: 2017
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/5049 , vital:20758
- Description: This novella is made up of interlinked stories from a rural township in the North West province. The stories of this surface-tranquil place are told through descriptive passages, vignettes, snatches of dialogue, profiles and picture-postcards, all organically interwoven and entwined, and rendered in non-linear fashion. They are set in shebeens, shops, farmlands and the dusty empty spaces of the South African landscape, peopled by police, tourists, and prostitutes of all sorts. The pervasiveness of violence in all forms has the fictional narrator reflecting on the violence of his own past. A smattering of musicians' musings gleaned from interviews and album liner-notes helps him navigate his way through this morass, the rage and frustration that simmers beneath it all.
- Full Text:
- Date Issued: 2017
- Authors: Rampolokeng, Lesego
- Date: 2017
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10962/5049 , vital:20758
- Description: This novella is made up of interlinked stories from a rural township in the North West province. The stories of this surface-tranquil place are told through descriptive passages, vignettes, snatches of dialogue, profiles and picture-postcards, all organically interwoven and entwined, and rendered in non-linear fashion. They are set in shebeens, shops, farmlands and the dusty empty spaces of the South African landscape, peopled by police, tourists, and prostitutes of all sorts. The pervasiveness of violence in all forms has the fictional narrator reflecting on the violence of his own past. A smattering of musicians' musings gleaned from interviews and album liner-notes helps him navigate his way through this morass, the rage and frustration that simmers beneath it all.
- Full Text:
- Date Issued: 2017
The role played by local economic development (LED) project in poverty alleviation in rural areas
- Authors: Mapukata, Mnoneleli
- Date: 2012
- Subjects: Economic development projects -- South Africa , Rural development -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9127 , http://hdl.handle.net/10948/d1018566
- Description: The purpose of the study was to investigate the role played by Local Economic Development (LED) project in poverty alleviation in rural areas, with special reference to Ward 11 project, in Weza Administrative Area, in Willowvale (Mbhashe Municipality). The overall purpose was to investigate whether the LED project has contributed to the positive change in socio-economic conditions of rural people at Weza Administrative area. The study looked at how the projects in other countries around world played a key role in poverty alleviation. The study also looked at challenges the project face and the role played by various government departments, private sector in supporting the project. In depth case study was used in the study and the study involved various data collection instruments / tools like interviews, questionnaires and observations. Findings of the study suggest that the project plays a critical and vital role in poverty alleviation in rural areas; it provides employment and put food on the table for various families.
- Full Text:
- Date Issued: 2012
- Authors: Mapukata, Mnoneleli
- Date: 2012
- Subjects: Economic development projects -- South Africa , Rural development -- South Africa -- Eastern Cape , Poverty -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:9127 , http://hdl.handle.net/10948/d1018566
- Description: The purpose of the study was to investigate the role played by Local Economic Development (LED) project in poverty alleviation in rural areas, with special reference to Ward 11 project, in Weza Administrative Area, in Willowvale (Mbhashe Municipality). The overall purpose was to investigate whether the LED project has contributed to the positive change in socio-economic conditions of rural people at Weza Administrative area. The study looked at how the projects in other countries around world played a key role in poverty alleviation. The study also looked at challenges the project face and the role played by various government departments, private sector in supporting the project. In depth case study was used in the study and the study involved various data collection instruments / tools like interviews, questionnaires and observations. Findings of the study suggest that the project plays a critical and vital role in poverty alleviation in rural areas; it provides employment and put food on the table for various families.
- Full Text:
- Date Issued: 2012
The African Peer Review Mechanism : towards Africa's governance audit
- Authors: Molete, Nathan Teboho
- Date: 2008
- Subjects: African Peer Review Mechanism New Partnership for Africa's Development Peer review -- Africa Auditing -- Africa Africa -- Politics and government -- 1960-
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2867 , http://hdl.handle.net/10962/d1007681
- Description: The concept of accountability has grown to become an integral part of a broader political and socio-economic transformation. Closely associated to it is the concept of "auditing" which has established itself as a main driving force of accountability and a core means of delivering it. The extent of the rise and expansion of "auditing" has subsequently come to influence every aspect of modern life and this has led to a situation in which practices have had to adapt to the principles of "auditing" processes. Auditing has become prevalent in both the public and private spheres and this impact has far reaching consequences. The concept of "auditing" is evident in the African Peer Review Mechanism (APRM) and is central to its review process. This thesis focuses on the concept of "auditing" in order to illustrate how the APRM has borrowed and applied insights from other disciplinary practices so as to enhance an understanding of accountability and transparency as features of "good governance" and to explicate how these concepts are conceived within the framework of the New Partnership for Africa's Development (NEPAD). It also clarifies the relationship that exists between "peer review" and "auditing" and argues that rather than being considered as two poles marked by distance from each other "auditing" and "peer review" are closely related and mutually constitutive.
- Full Text:
- Date Issued: 2008
- Authors: Molete, Nathan Teboho
- Date: 2008
- Subjects: African Peer Review Mechanism New Partnership for Africa's Development Peer review -- Africa Auditing -- Africa Africa -- Politics and government -- 1960-
- Language: English
- Type: Thesis , Masters , MA
- Identifier: vital:2867 , http://hdl.handle.net/10962/d1007681
- Description: The concept of accountability has grown to become an integral part of a broader political and socio-economic transformation. Closely associated to it is the concept of "auditing" which has established itself as a main driving force of accountability and a core means of delivering it. The extent of the rise and expansion of "auditing" has subsequently come to influence every aspect of modern life and this has led to a situation in which practices have had to adapt to the principles of "auditing" processes. Auditing has become prevalent in both the public and private spheres and this impact has far reaching consequences. The concept of "auditing" is evident in the African Peer Review Mechanism (APRM) and is central to its review process. This thesis focuses on the concept of "auditing" in order to illustrate how the APRM has borrowed and applied insights from other disciplinary practices so as to enhance an understanding of accountability and transparency as features of "good governance" and to explicate how these concepts are conceived within the framework of the New Partnership for Africa's Development (NEPAD). It also clarifies the relationship that exists between "peer review" and "auditing" and argues that rather than being considered as two poles marked by distance from each other "auditing" and "peer review" are closely related and mutually constitutive.
- Full Text:
- Date Issued: 2008
Exploring the unfair labour practice relating to promotion in the education sector
- Authors: Moela, Matlose Phineas
- Date: 2016
- Subjects: Unfair labor practices -- South Africa Discrimination in employment -- South Africa Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/12209 , vital:27044
- Description: This research paper explores the means at the disposal of employers and employees to address the phenomenon of unfair labour practice relating to promotion in the workplace. Furthermore the paper endeavours to illustrate that there are aspects of South African law that provide a framework within which unfair labour practices can be addressed in the workplace. As I explore these fundamental issues of the law, the fairness relating to recruitment and selection practices will be examined. Some recommendations are also made as to how departments and organisations must address promotion issues at the workplace. There are often perceptions of alleged unfairness committed by employers in the workplace. These perceptions emanate from a number of allegations. The allegations include but are not limited to past practices, policy considerations, acting in higher positions, prior promises, being better qualified, receiving higher marks in the interviews, irregular conduct by the interviewing panel, unfair decisions by appointing authority or their failure to apply their minds, affirmative action or equity considerations. The study seeks to explore some of these allegations and further provide certainty as to what the legal recourse is under those circumstances. The research further seeks to provide the legal certainty pertaining to issues of promotion in the workplace. The study commences on a general approach to the principles of law relating to unfair labour practice in the public sector. Further developments of the law relating to promotion as it applies to the education sector are explored. The study culminates with possible remedies available to instances where an unfair conduct has been found to be committed by the employer during the promotion process. There is sufficient case law which covers the promotion processes. The study also exposes forms of relief which can be awarded to applicants who had lodged disputes in which it is found that indeed the employer had committed unfair labour practice relating to promotion. The study further aims to explore both procedural and substantive fairness with regard to appointment and promotion processes. Issues which are dealt with concerning fairness in promotion disputes include polygraph tests, whether there are hard and fast rules to the process, whether employees have the general right to promotion, what the requirements for fair appointment or promotion are, the law on substantive fairness, affirmative action and promotion, the consequences of failure to appoint the most suitable candidate, dealing with candidates who obtained higher scores in the interviews, promoting a candidate who had not met minimum requirements and promoting candidates based on flawed scores. The research also deals with frivolous referrals of disputes and costs which can be awarded against such applicants. Further issues which are dealt with in this research include the concept of “joinder” which is critical where there is an incumbent in the post which is disputed and the relief sought is that such post must be set aside. Further clarity is given on who is supposed to be joined in a dispute which is referred in the education sector. The CCMA rules on joinder are also clarified. The consequences of failure to join the incumbent are also dealt with. The research is also clarifying the concept of prematurity or ripeness in promotion disputes and its consequent lack of jurisdiction if such is referred.
- Full Text:
- Date Issued: 2016
- Authors: Moela, Matlose Phineas
- Date: 2016
- Subjects: Unfair labor practices -- South Africa Discrimination in employment -- South Africa Labor laws and legislation -- South Africa
- Language: English
- Type: Thesis , Masters , MA
- Identifier: http://hdl.handle.net/10948/12209 , vital:27044
- Description: This research paper explores the means at the disposal of employers and employees to address the phenomenon of unfair labour practice relating to promotion in the workplace. Furthermore the paper endeavours to illustrate that there are aspects of South African law that provide a framework within which unfair labour practices can be addressed in the workplace. As I explore these fundamental issues of the law, the fairness relating to recruitment and selection practices will be examined. Some recommendations are also made as to how departments and organisations must address promotion issues at the workplace. There are often perceptions of alleged unfairness committed by employers in the workplace. These perceptions emanate from a number of allegations. The allegations include but are not limited to past practices, policy considerations, acting in higher positions, prior promises, being better qualified, receiving higher marks in the interviews, irregular conduct by the interviewing panel, unfair decisions by appointing authority or their failure to apply their minds, affirmative action or equity considerations. The study seeks to explore some of these allegations and further provide certainty as to what the legal recourse is under those circumstances. The research further seeks to provide the legal certainty pertaining to issues of promotion in the workplace. The study commences on a general approach to the principles of law relating to unfair labour practice in the public sector. Further developments of the law relating to promotion as it applies to the education sector are explored. The study culminates with possible remedies available to instances where an unfair conduct has been found to be committed by the employer during the promotion process. There is sufficient case law which covers the promotion processes. The study also exposes forms of relief which can be awarded to applicants who had lodged disputes in which it is found that indeed the employer had committed unfair labour practice relating to promotion. The study further aims to explore both procedural and substantive fairness with regard to appointment and promotion processes. Issues which are dealt with concerning fairness in promotion disputes include polygraph tests, whether there are hard and fast rules to the process, whether employees have the general right to promotion, what the requirements for fair appointment or promotion are, the law on substantive fairness, affirmative action and promotion, the consequences of failure to appoint the most suitable candidate, dealing with candidates who obtained higher scores in the interviews, promoting a candidate who had not met minimum requirements and promoting candidates based on flawed scores. The research also deals with frivolous referrals of disputes and costs which can be awarded against such applicants. Further issues which are dealt with in this research include the concept of “joinder” which is critical where there is an incumbent in the post which is disputed and the relief sought is that such post must be set aside. Further clarity is given on who is supposed to be joined in a dispute which is referred in the education sector. The CCMA rules on joinder are also clarified. The consequences of failure to join the incumbent are also dealt with. The research is also clarifying the concept of prematurity or ripeness in promotion disputes and its consequent lack of jurisdiction if such is referred.
- Full Text:
- Date Issued: 2016
What makes news on the front page? : an investigation of conceptions of newsworthiness in the East African Standard
- Authors: Nzioka, Roseleen M
- Date: 2013-06-19
- Subjects: East African Standard (Nairobi, Kenya) Journalism -- Social aspects -- Kenya Journalism -- Editing -- Kenya Newspapers -- Sections, columns, etc -- Kenya Mass media -- Political aspects -- Kenya Newspapers -- Kenya
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:3519 , http://hdl.handle.net/10962/d1008178
- Description: Determining what is newsworthy is a daily challenge even to the very people who source news, produce and disseminate it. This study is part an exposition and exploration of the different approaches that media researchers have used to explain and determine the value of news. Like similar research before it, this study more specifically delves into the news selection process of news of one particular newspaper with the goal of investigating why and how news is selected for publication in the front page. News is the 'result of many forces: ranging from source power, journalistic orientation, medium-preference and market model, news values and production routines and processes. The study briefly expounds on the different definitions of news as perceived in terms of the developed and developing world. Just as journalists do not operate in a vacuum, a close examination of the various definitions reveals that news cannot be defined in isolation. Its definition is intrinsically tied to that of news values. Also explored here are debates about news values and their Western rootedness. Here reference is made to literature regarding theories on the social construction of meanings and on the gatekeeping concept.The study is informed by similar research in gatekeeping studies and sociology of news studies. It is important to state at the outset that the study is not concerned with how news is produced but why there is a bias for certain kinds of news. I am interested in explaining why and how the writers and editors at the East African Standard make decisions about what is worthy of being published on the front page of the newspaper. This distinction is necessary because the theories that inform this study transcend news sourcing and production. This study takes cognizance ofthe fact that one cannot separate social processes from the individual and vice versa. For this reason, this study investigates and analyses the biases of individual gatekeepers at the East African Standard as well as their collective biases. In the concluding section, this study calls for an alternative paradigm for journalism and news. The foregoing discussions in the other sections prove that a universal definition of news and what is newsworthy will not suffice and there is need to contexualise it.
- Full Text:
- Authors: Nzioka, Roseleen M
- Date: 2013-06-19
- Subjects: East African Standard (Nairobi, Kenya) Journalism -- Social aspects -- Kenya Journalism -- Editing -- Kenya Newspapers -- Sections, columns, etc -- Kenya Mass media -- Political aspects -- Kenya Newspapers -- Kenya
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:3519 , http://hdl.handle.net/10962/d1008178
- Description: Determining what is newsworthy is a daily challenge even to the very people who source news, produce and disseminate it. This study is part an exposition and exploration of the different approaches that media researchers have used to explain and determine the value of news. Like similar research before it, this study more specifically delves into the news selection process of news of one particular newspaper with the goal of investigating why and how news is selected for publication in the front page. News is the 'result of many forces: ranging from source power, journalistic orientation, medium-preference and market model, news values and production routines and processes. The study briefly expounds on the different definitions of news as perceived in terms of the developed and developing world. Just as journalists do not operate in a vacuum, a close examination of the various definitions reveals that news cannot be defined in isolation. Its definition is intrinsically tied to that of news values. Also explored here are debates about news values and their Western rootedness. Here reference is made to literature regarding theories on the social construction of meanings and on the gatekeeping concept.The study is informed by similar research in gatekeeping studies and sociology of news studies. It is important to state at the outset that the study is not concerned with how news is produced but why there is a bias for certain kinds of news. I am interested in explaining why and how the writers and editors at the East African Standard make decisions about what is worthy of being published on the front page of the newspaper. This distinction is necessary because the theories that inform this study transcend news sourcing and production. This study takes cognizance ofthe fact that one cannot separate social processes from the individual and vice versa. For this reason, this study investigates and analyses the biases of individual gatekeepers at the East African Standard as well as their collective biases. In the concluding section, this study calls for an alternative paradigm for journalism and news. The foregoing discussions in the other sections prove that a universal definition of news and what is newsworthy will not suffice and there is need to contexualise it.
- Full Text:
Counting planes
- Authors: Rawlins, Isabel Bethan
- Date: 2013
- Subjects: Prose poems , Flash fiction , Short stories , English , Creative writing (Higher education) , Short stories, South African (English) -- 21st century , South African fiction (English) -- 21st century , South African poetry (English) -- 21st century , English language -- Writing
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:5966 , http://hdl.handle.net/10962/d1001816
- Description: This collection of prose-poems and flash fiction, together with a few short stories, shows how romantic relationships colour our perspectives on the world. The collection has echoes throughout of speakers' voices, theme, imagery and tone. There is a narrative logic too, but working on a subtle level of echo and resonance
- Full Text:
- Date Issued: 2013
- Authors: Rawlins, Isabel Bethan
- Date: 2013
- Subjects: Prose poems , Flash fiction , Short stories , English , Creative writing (Higher education) , Short stories, South African (English) -- 21st century , South African fiction (English) -- 21st century , South African poetry (English) -- 21st century , English language -- Writing
- Language: English
- Type: text , Thesis , Masters , MA
- Identifier: vital:5966 , http://hdl.handle.net/10962/d1001816
- Description: This collection of prose-poems and flash fiction, together with a few short stories, shows how romantic relationships colour our perspectives on the world. The collection has echoes throughout of speakers' voices, theme, imagery and tone. There is a narrative logic too, but working on a subtle level of echo and resonance
- Full Text:
- Date Issued: 2013
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