An assessment of strategies used to retain nurses in selected hospitals in the Nelson Mandela Metropolitan Municipal area
- Authors: Zweni, Sisilo Sylvia
- Date: 2005
- Subjects: Employee retention -- South Africa -- Nelson Mandela Metropole , Nurses -- South Africa -- Nelson Mandela Metropole , Labor turnover -- South Africa -- Nelson Mandela Metropole
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9260 , http://hdl.handle.net/10948/147 , Employee retention -- South Africa -- Nelson Mandela Metropole , Nurses -- South Africa -- Nelson Mandela Metropole , Labor turnover -- South Africa -- Nelson Mandela Metropole
- Description: The harsh realities currently facing public hospitals such as budget cuts, understaffing and poor working conditions, have resulted in nurses experiencing low morale and finding it increasingly difficult to stay in the public health sector. The obvious targeting of South African nurses by recruitment agencies with job offers to work overseas is causing a massive skills’ drain that the country cannot afford. The situation is further compounded by the fact that the government is freezing posts of those nurses who have resigned. Consequently, nurses who are currently working in these hospitals have to cope with unreasonable workloads. Public hospitals are nowadays faced with the challenge of delivering quality health care within the constraints of gross staff shortages, and an increasingly competitive global health environment. The main objective of this study was to identify strategies that can be implemented by hospitals in order to reduce turnover, thereby enhancing retention of staff. Interviews were conducted with the matrons-in-charge of the hospitals under study to investigate strategies that are in place to improve retention. Secondary data regarding staff turnover in the hospitals under study was collected and analysed. It emerged that there are no concrete strategies in place to lower turnover. Hospitals are indeed experiencing staff turnover and posts that were vacated by those nurses that have resigned are frozen. The literature survey revealed three strategies that can be utilised to retain employees, namely, motivation strategies, effective leadership strategies and human resources strategies. Based on various literature reviews, it was concluded that the three strategies are interrelated. The empirical survey was conducted at the three selected hospitals, to determine the extent to which the retention strategies identified in the literature survey are being utilised. All three are invariably used in the hospitals. It is evident that the leadership behaviour in these hospitals affects the level of motivation of employees. The extent to which some of the human resources strategies are utilised invariably leads to low morale and dissatisfaction among employees. Lastly, research findings were assessed with the aim of drawing conclusions so that appropriate recommendations could be made. Recommendations focused on the retention strategies that can be implemented to boost morale of employees and enhance retention.
- Full Text:
- Date Issued: 2005
- Authors: Zweni, Sisilo Sylvia
- Date: 2005
- Subjects: Employee retention -- South Africa -- Nelson Mandela Metropole , Nurses -- South Africa -- Nelson Mandela Metropole , Labor turnover -- South Africa -- Nelson Mandela Metropole
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9260 , http://hdl.handle.net/10948/147 , Employee retention -- South Africa -- Nelson Mandela Metropole , Nurses -- South Africa -- Nelson Mandela Metropole , Labor turnover -- South Africa -- Nelson Mandela Metropole
- Description: The harsh realities currently facing public hospitals such as budget cuts, understaffing and poor working conditions, have resulted in nurses experiencing low morale and finding it increasingly difficult to stay in the public health sector. The obvious targeting of South African nurses by recruitment agencies with job offers to work overseas is causing a massive skills’ drain that the country cannot afford. The situation is further compounded by the fact that the government is freezing posts of those nurses who have resigned. Consequently, nurses who are currently working in these hospitals have to cope with unreasonable workloads. Public hospitals are nowadays faced with the challenge of delivering quality health care within the constraints of gross staff shortages, and an increasingly competitive global health environment. The main objective of this study was to identify strategies that can be implemented by hospitals in order to reduce turnover, thereby enhancing retention of staff. Interviews were conducted with the matrons-in-charge of the hospitals under study to investigate strategies that are in place to improve retention. Secondary data regarding staff turnover in the hospitals under study was collected and analysed. It emerged that there are no concrete strategies in place to lower turnover. Hospitals are indeed experiencing staff turnover and posts that were vacated by those nurses that have resigned are frozen. The literature survey revealed three strategies that can be utilised to retain employees, namely, motivation strategies, effective leadership strategies and human resources strategies. Based on various literature reviews, it was concluded that the three strategies are interrelated. The empirical survey was conducted at the three selected hospitals, to determine the extent to which the retention strategies identified in the literature survey are being utilised. All three are invariably used in the hospitals. It is evident that the leadership behaviour in these hospitals affects the level of motivation of employees. The extent to which some of the human resources strategies are utilised invariably leads to low morale and dissatisfaction among employees. Lastly, research findings were assessed with the aim of drawing conclusions so that appropriate recommendations could be made. Recommendations focused on the retention strategies that can be implemented to boost morale of employees and enhance retention.
- Full Text:
- Date Issued: 2005
Developing a decision-making model that best closes the gap between strategy and the capital investment procedure for Cadbury South Africa
- Authors: Wilson, Brendan David
- Date: 2005
- Subjects: Chocolate industry -- Capital investment -- South Africa , Chocolate industry -- South Africa -- Finance , Chocolate industry -- South Africa -- Decision making , Cadbury Ltd
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8596 , http://hdl.handle.net/10948/406 , Chocolate industry -- Capital investment -- South Africa , Chocolate industry -- South Africa -- Finance , Chocolate industry -- South Africa -- Decision making , Cadbury Ltd
- Description: This study addresses the fact that the current Cadbury investment appraisal process does not adequately address the strategic implications of many capital investment decisions. Although attempts are made to quantify, in financial terms, the strategic benefits from a given investment, it appears that many perceived benefits are left out of the appraisal process because they lack precise financial quantification, resulting in managers placing greater reliance on the qualitative dimensions of their investment decision-making such as judgement and intuition. The current Cadbury process is based on the unequivocal advice that academics give to organisations and to managers about how to appraise largescale capital investment projects. The use of discounted cash flow techniques, based upon the discounting of decision contingent cash flows at the organisations opportunity cost of capital is regarded as the definitive investment appraisal technique. On this, the academic literature is clear. Whilst there are strong theoretical justifications for the use of discounted cash flow based models, managers continue to use non-DCF appraisal techniques such as payback irrespective of their theoretical shortcomings. The lack of use of a sophisticated risk assessment model is also disappointing, with Cadbury ignoring individual project risk and adopting a naive approach. Finally, this study indicates that Cadbury managers need not be forced into choosing either an economic/normative approach or a strategic/managerial approach to capital-investment decision-making but that rather a hybrid approach, including both the economic and strategic dimensions of choice, is more applicable for effective strategy incorporation.
- Full Text:
- Date Issued: 2005
- Authors: Wilson, Brendan David
- Date: 2005
- Subjects: Chocolate industry -- Capital investment -- South Africa , Chocolate industry -- South Africa -- Finance , Chocolate industry -- South Africa -- Decision making , Cadbury Ltd
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8596 , http://hdl.handle.net/10948/406 , Chocolate industry -- Capital investment -- South Africa , Chocolate industry -- South Africa -- Finance , Chocolate industry -- South Africa -- Decision making , Cadbury Ltd
- Description: This study addresses the fact that the current Cadbury investment appraisal process does not adequately address the strategic implications of many capital investment decisions. Although attempts are made to quantify, in financial terms, the strategic benefits from a given investment, it appears that many perceived benefits are left out of the appraisal process because they lack precise financial quantification, resulting in managers placing greater reliance on the qualitative dimensions of their investment decision-making such as judgement and intuition. The current Cadbury process is based on the unequivocal advice that academics give to organisations and to managers about how to appraise largescale capital investment projects. The use of discounted cash flow techniques, based upon the discounting of decision contingent cash flows at the organisations opportunity cost of capital is regarded as the definitive investment appraisal technique. On this, the academic literature is clear. Whilst there are strong theoretical justifications for the use of discounted cash flow based models, managers continue to use non-DCF appraisal techniques such as payback irrespective of their theoretical shortcomings. The lack of use of a sophisticated risk assessment model is also disappointing, with Cadbury ignoring individual project risk and adopting a naive approach. Finally, this study indicates that Cadbury managers need not be forced into choosing either an economic/normative approach or a strategic/managerial approach to capital-investment decision-making but that rather a hybrid approach, including both the economic and strategic dimensions of choice, is more applicable for effective strategy incorporation.
- Full Text:
- Date Issued: 2005
The development of best practice guidelines for the contingency management of health-related absenteeism in the motor manufacturing industry
- Authors: Werner, Amanda
- Date: 2005
- Subjects: Sick leave , Absenteeism (Labor) , Contingency theory (Management) , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9379 , http://hdl.handle.net/10948/160 , Sick leave , Absenteeism (Labor) , Contingency theory (Management) , Automobile industry and trade -- South Africa
- Description: The research problem in this study was to identify best practices for the contingency management of health-related absenteeism. To achieve this goal, the following actions were taken: A literature study was conducted to identify the scope and impact of health-related absenteeism on organisations and the legal parameters within which health-related absenteeism should be managed. A literature study was also conducted to identify strategies to prevent and reduce health-related absenteeism and strategies to ensure the continuous provision of products and services in periods of high absenteeism. The theoretical study focused on the management of absenteeism, wellness, ill-health/mental problems and HIV/AIDS, as well as contingency strategies aimed at maintaining production and service provision. iii The findings from the literature study were integrated into a model of best practices for the contingency management of health-related absenteeism. This model was used as a basis for the development of a survey questionnaire to determine whether senior human resources practitioners, occupational health practitioners or line managers, who were responsible for the management of health-related absenteeism in organisations, agreed with the best practice guidelines developed in the study. The survey was conducted in the motor and motor component industry in the Nelson Mandela Metropolitan Municipality and Buffalo City Metropole. The empirical results from the study showed a strong concurrence with the best practices guidelines developed in the study, with the exception of the strategies aimed at maintaining undisrupted production and service provision during periods of high absenteeism. In particular, disagreement was shown with regard to alternative work arrangements such as flexible work-hours, a compressed workweek, telecommuting and job-sharing. Absenteeism, in general, is an issue that organisations are challenged with on a daily basis. The proliferation of various diseases, specifically HIV/AIDS, is contributing to this problem. An integrated and strategic approach is required to deal effectively and constructively with the immediate and expected future impact of health-related issues on absenteeism. Organisations could use the best practices guidelines, identified in this study, as a mechanism to benchmark how well they manage health-related absenteeism
- Full Text:
- Date Issued: 2005
- Authors: Werner, Amanda
- Date: 2005
- Subjects: Sick leave , Absenteeism (Labor) , Contingency theory (Management) , Automobile industry and trade -- South Africa
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9379 , http://hdl.handle.net/10948/160 , Sick leave , Absenteeism (Labor) , Contingency theory (Management) , Automobile industry and trade -- South Africa
- Description: The research problem in this study was to identify best practices for the contingency management of health-related absenteeism. To achieve this goal, the following actions were taken: A literature study was conducted to identify the scope and impact of health-related absenteeism on organisations and the legal parameters within which health-related absenteeism should be managed. A literature study was also conducted to identify strategies to prevent and reduce health-related absenteeism and strategies to ensure the continuous provision of products and services in periods of high absenteeism. The theoretical study focused on the management of absenteeism, wellness, ill-health/mental problems and HIV/AIDS, as well as contingency strategies aimed at maintaining production and service provision. iii The findings from the literature study were integrated into a model of best practices for the contingency management of health-related absenteeism. This model was used as a basis for the development of a survey questionnaire to determine whether senior human resources practitioners, occupational health practitioners or line managers, who were responsible for the management of health-related absenteeism in organisations, agreed with the best practice guidelines developed in the study. The survey was conducted in the motor and motor component industry in the Nelson Mandela Metropolitan Municipality and Buffalo City Metropole. The empirical results from the study showed a strong concurrence with the best practices guidelines developed in the study, with the exception of the strategies aimed at maintaining undisrupted production and service provision during periods of high absenteeism. In particular, disagreement was shown with regard to alternative work arrangements such as flexible work-hours, a compressed workweek, telecommuting and job-sharing. Absenteeism, in general, is an issue that organisations are challenged with on a daily basis. The proliferation of various diseases, specifically HIV/AIDS, is contributing to this problem. An integrated and strategic approach is required to deal effectively and constructively with the immediate and expected future impact of health-related issues on absenteeism. Organisations could use the best practices guidelines, identified in this study, as a mechanism to benchmark how well they manage health-related absenteeism
- Full Text:
- Date Issued: 2005
Dimensions of guest house service: perceptions of owners and expectations of business travellers
- Wang, Yi
- Authors: Wang, Yi
- Date: 2005
- Subjects: Hospitality industry -- Customer relations , Boardinghouses -- Customer services -- South Africa , Consumer satisfaction -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9354 , http://hdl.handle.net/10948/d1006215 , Hospitality industry -- Customer relations , Boardinghouses -- Customer services -- South Africa , Consumer satisfaction -- South Africa
- Description: The need for successful management of a guest house in the increasingly competitive hospitality industry in South Africa, compels guest house owners to understand their customers’ needs and deliver service of acceptable quality. The objective of the research is to find out what business travellers expect from a guest house and how these expectations compare with the perceptions of guest house owners in Port Elizabeth. Conclusions drawn from this research would also benefit guest house owners in other parts of the country. A literature review was conducted to provide an understanding of the nature of service and the role “evidence of service” can play in the perception of quality. The empirical study aimed at comparing business travellers’ expectations of guest house service with guest house owners’ perceptions of their guests’ expectations. The empirical findings showed that business travellers deemed secure parking and professionalism of staff as the most important attributes, while guest house owners thought it would be friendliness of front desk staff and efficient handling of complaints. Moreover, both groups indicated that cleanliness of rooms and services performed by staff adequately the first time, were of particular importance. It was also found that the importance rating of the different service dimensions were not significantly influenced by the business travellers’ gender, managerial position, nights of stay or by the guest house grading. The study proposes that guest house owners continue to focus on strategies for training and developing competent employees, simplify the steps of service delivery and improve on the standards of the servcie to ensure that business facilities are in line with the expectations of business travelers.
- Full Text:
- Date Issued: 2005
- Authors: Wang, Yi
- Date: 2005
- Subjects: Hospitality industry -- Customer relations , Boardinghouses -- Customer services -- South Africa , Consumer satisfaction -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9354 , http://hdl.handle.net/10948/d1006215 , Hospitality industry -- Customer relations , Boardinghouses -- Customer services -- South Africa , Consumer satisfaction -- South Africa
- Description: The need for successful management of a guest house in the increasingly competitive hospitality industry in South Africa, compels guest house owners to understand their customers’ needs and deliver service of acceptable quality. The objective of the research is to find out what business travellers expect from a guest house and how these expectations compare with the perceptions of guest house owners in Port Elizabeth. Conclusions drawn from this research would also benefit guest house owners in other parts of the country. A literature review was conducted to provide an understanding of the nature of service and the role “evidence of service” can play in the perception of quality. The empirical study aimed at comparing business travellers’ expectations of guest house service with guest house owners’ perceptions of their guests’ expectations. The empirical findings showed that business travellers deemed secure parking and professionalism of staff as the most important attributes, while guest house owners thought it would be friendliness of front desk staff and efficient handling of complaints. Moreover, both groups indicated that cleanliness of rooms and services performed by staff adequately the first time, were of particular importance. It was also found that the importance rating of the different service dimensions were not significantly influenced by the business travellers’ gender, managerial position, nights of stay or by the guest house grading. The study proposes that guest house owners continue to focus on strategies for training and developing competent employees, simplify the steps of service delivery and improve on the standards of the servcie to ensure that business facilities are in line with the expectations of business travelers.
- Full Text:
- Date Issued: 2005
An investigation of the factors that influence the decision-making of Chinese tourist travelling to South Africa
- Authors: Wan, Jiangtao
- Date: 2005
- Subjects: Tourism -- South Africa -- Decision making , Chinese -- Travel -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9340 , http://hdl.handle.net/10948/411 , Tourism -- South Africa -- Decision making , Chinese -- Travel -- South Africa -- Attitudes
- Description: The growth of the Chinese economy represents a significant opportunity for global travel and tourism and it has raised the expectation that the South African tourism industry will explore and benefit from the Chinese outbound market growth. Since international travel and tourism is becoming a significant component of the South African economy, it is important to understand the factors that influence consumer decision-making in tourism. The main objective of this study was to determine the factors that influence the decision-making of Chinese tourists that travel to South Africa. The research gives a systemic review of the Chinese outbound market, starting with the Chinese outbound travel history, and the impact of the social-economic issues on Chinese travel and tourism. An overview is provided of the size, growth and the regulation of the Chinese outbound market, as well as the main characteristics of Chinese outbound tourists. The factors that influence decision-making are compartmentalised into two categories: internal and external factors. Internal and external factors relate to the concept that people travel due to the fact that they are pushed by their own internal forces and pulled by the external forces such as the social environment, reference groups, social class, the restrictions from government regulations and the attraction of travel destination countries. The empirical findings reflect that the factors that have the most significant impact on the decision-making process of Chinese outbound tourists travelling to South Africa are perception about safety, lack of knowledge about South Africa and a growth in the use of the Internet as a source of tourist information. The study also reflects a tendency towards individualism and a shift away from traditional group decision-making. Based on the findings of the empirical study, South Africa tourism needs to offer a safe travel environment, provide greater access to information featuring South Africa as a tourist destination, and offer discounted travel packages
- Full Text:
- Date Issued: 2005
- Authors: Wan, Jiangtao
- Date: 2005
- Subjects: Tourism -- South Africa -- Decision making , Chinese -- Travel -- South Africa -- Attitudes
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9340 , http://hdl.handle.net/10948/411 , Tourism -- South Africa -- Decision making , Chinese -- Travel -- South Africa -- Attitudes
- Description: The growth of the Chinese economy represents a significant opportunity for global travel and tourism and it has raised the expectation that the South African tourism industry will explore and benefit from the Chinese outbound market growth. Since international travel and tourism is becoming a significant component of the South African economy, it is important to understand the factors that influence consumer decision-making in tourism. The main objective of this study was to determine the factors that influence the decision-making of Chinese tourists that travel to South Africa. The research gives a systemic review of the Chinese outbound market, starting with the Chinese outbound travel history, and the impact of the social-economic issues on Chinese travel and tourism. An overview is provided of the size, growth and the regulation of the Chinese outbound market, as well as the main characteristics of Chinese outbound tourists. The factors that influence decision-making are compartmentalised into two categories: internal and external factors. Internal and external factors relate to the concept that people travel due to the fact that they are pushed by their own internal forces and pulled by the external forces such as the social environment, reference groups, social class, the restrictions from government regulations and the attraction of travel destination countries. The empirical findings reflect that the factors that have the most significant impact on the decision-making process of Chinese outbound tourists travelling to South Africa are perception about safety, lack of knowledge about South Africa and a growth in the use of the Internet as a source of tourist information. The study also reflects a tendency towards individualism and a shift away from traditional group decision-making. Based on the findings of the empirical study, South Africa tourism needs to offer a safe travel environment, provide greater access to information featuring South Africa as a tourist destination, and offer discounted travel packages
- Full Text:
- Date Issued: 2005
A study towards the implementation of a fire service operational structure in the Eden District Municipality area
- Authors: Van Rooyen, Zanda
- Date: 2005
- Subjects: Fire departments -- South Africa -- Western Cape , Eden District Municipality (Western Cape, South Africa) , Fire prevention -- South Africa -- Western Cape , Fire stations -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8597 , http://hdl.handle.net/10948/408 , Fire departments -- South Africa -- Western Cape , Eden District Municipality (Western Cape, South Africa) , Fire prevention -- South Africa -- Western Cape , Fire stations -- South Africa -- Western Cape
- Description: The Eden District Municipality (EDM) is a local authority whose area of responsibility covers the Garden Route and also includes the Klein Karoo. The boundaries are from Storms River in the east, to Swellendam in the west and the Swartberg Mountains in the north. The EDM covers a very big area with seven big municipalities to consider and work with. Five of the municipalities, Langeberg, Mossel Bay, Knysna, George and Oudtshoorn have their own fire fighting services. The EDM fire fighting serves mainly the rural area. This is very costly due to the large distance required to travel to a fire, whereas the local municipalities are operating in their own towns. The new municipal boundaries include the rural areas, but the municipalities cannot service the rural areas because they do not as yet charge rates in the rural areas and therefore there is no revenue for the fire fighting service. They operate on the basis of verbal working agreements that make coordination of fire fighting very difficult. The fire fighting functions of the EDM as a category C municipality and the local municipalities as category B municipalities have been specified in the Municipal Structure Act. The allocation (division) of functions and powers relating to fire fighting service between the district municipality and local municipalities as determined by the Municipal Structure Act (Act 117 of 1998) has not been done. Due to the lack of invested capital, the resources are in a bad state. Some of the services have no capacity to attend to chemical fires or hazardous substance emergencies. Internationally, private fire fighting services can be contracted by government departments. These private fire fighting services are very large and the areas that they serve are extensive. These services have their own personnel structures functioning in an organisational structure that serves them well. These private services are very cost-effective and can therefore offer reasonable rates. Based on an investigation of various fire fighting services and different structures, the proposed structure for fire fighting in the EDM area will be a combination of structures. The diverse nature of the area will make the location of a sectoral structure and extension of its capacity difficult, and several factors that will impact on an new structure must be kept in mind. If all works well it will be relatively easy to achieve the five operations performance objectives envisaged for restructuring namely quality, speed, dependability, flexibility and cost.
- Full Text:
- Date Issued: 2005
- Authors: Van Rooyen, Zanda
- Date: 2005
- Subjects: Fire departments -- South Africa -- Western Cape , Eden District Municipality (Western Cape, South Africa) , Fire prevention -- South Africa -- Western Cape , Fire stations -- South Africa -- Western Cape
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8597 , http://hdl.handle.net/10948/408 , Fire departments -- South Africa -- Western Cape , Eden District Municipality (Western Cape, South Africa) , Fire prevention -- South Africa -- Western Cape , Fire stations -- South Africa -- Western Cape
- Description: The Eden District Municipality (EDM) is a local authority whose area of responsibility covers the Garden Route and also includes the Klein Karoo. The boundaries are from Storms River in the east, to Swellendam in the west and the Swartberg Mountains in the north. The EDM covers a very big area with seven big municipalities to consider and work with. Five of the municipalities, Langeberg, Mossel Bay, Knysna, George and Oudtshoorn have their own fire fighting services. The EDM fire fighting serves mainly the rural area. This is very costly due to the large distance required to travel to a fire, whereas the local municipalities are operating in their own towns. The new municipal boundaries include the rural areas, but the municipalities cannot service the rural areas because they do not as yet charge rates in the rural areas and therefore there is no revenue for the fire fighting service. They operate on the basis of verbal working agreements that make coordination of fire fighting very difficult. The fire fighting functions of the EDM as a category C municipality and the local municipalities as category B municipalities have been specified in the Municipal Structure Act. The allocation (division) of functions and powers relating to fire fighting service between the district municipality and local municipalities as determined by the Municipal Structure Act (Act 117 of 1998) has not been done. Due to the lack of invested capital, the resources are in a bad state. Some of the services have no capacity to attend to chemical fires or hazardous substance emergencies. Internationally, private fire fighting services can be contracted by government departments. These private fire fighting services are very large and the areas that they serve are extensive. These services have their own personnel structures functioning in an organisational structure that serves them well. These private services are very cost-effective and can therefore offer reasonable rates. Based on an investigation of various fire fighting services and different structures, the proposed structure for fire fighting in the EDM area will be a combination of structures. The diverse nature of the area will make the location of a sectoral structure and extension of its capacity difficult, and several factors that will impact on an new structure must be kept in mind. If all works well it will be relatively easy to achieve the five operations performance objectives envisaged for restructuring namely quality, speed, dependability, flexibility and cost.
- Full Text:
- Date Issued: 2005
A model for the implementation of the T.A.S.K. job evaluation system at municipalities in the Eden, Overberg, and central Karoo region
- Authors: Van Rooyen, André
- Date: 2005
- Subjects: Job evaluation , Municipal government -- South Africa , Municipal government -- South Africa -- Personnel management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9269 , http://hdl.handle.net/10948/178 , Job evaluation , Municipal government -- South Africa , Municipal government -- South Africa -- Personnel management
- Description: The analysis of jobs and roles is one of the most important techniques in personnel management. It provides the information required to produce job descriptions and person- and learning / training specifications. It is of fundamental importance in organisation and job design, recruitment and selection, performance management, training management development, career management, job evaluation and the design of pay structures. These constitute most of the key processes of personnel management. In terms of the Local Government: Municipal System Act, a municipal manager, within a policy framework determined by the municipal council and subject to any applicable legislation, must - • approve a staff establishment for the municipality ; • provide a job description for each post on the staff establishment ; • attach to those posts the remuneration and other conditions of service, as may be determined in accordance with any applicable labour legislation ; and • establish a process or mechanism to regularly evaluate the staff establishment and, if necessary, review the staff establishment and the remuneration and conditions of service. The overall purpose of the research was to develop a model for the implementation of the Tuned Assessment of Skills and Knowledge (T.A.S.K.) job evaluation system at municipalities, in the Eden/Overberg/Central Karoo region. The research methodology comprised of the following steps: • a literature study on job evaluation and a discussion of the different job evaluation systems with special reference to the T.A.S.K. job evaluation system ; • the development of a model for the implementation of the T.A.S.K. job evaluation system in the Eden/Overberg/Central Karoo region ; and • the empirical data required to achieve the research objective which was obtained by means of postal and electronic questionnaires to employees of the various municipalities in the geographical area that will be covered by this research. The following recommendations are made regarding the data obtained from this study: Firstly, briefing sessions at municipalities must include employees of all levels and the following methods must also be added to the process - • Insert articles in the in-house newsletter ; and • Attach a memorandum to employees’ pay advice, informing them about the T.A.S.K. job evaluation system and later on about the progress of the process. Secondly, all disputes regarding placement must be resolved before employees are allowed to draw up their relevant job descriptions.
- Full Text:
- Date Issued: 2005
- Authors: Van Rooyen, André
- Date: 2005
- Subjects: Job evaluation , Municipal government -- South Africa , Municipal government -- South Africa -- Personnel management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9269 , http://hdl.handle.net/10948/178 , Job evaluation , Municipal government -- South Africa , Municipal government -- South Africa -- Personnel management
- Description: The analysis of jobs and roles is one of the most important techniques in personnel management. It provides the information required to produce job descriptions and person- and learning / training specifications. It is of fundamental importance in organisation and job design, recruitment and selection, performance management, training management development, career management, job evaluation and the design of pay structures. These constitute most of the key processes of personnel management. In terms of the Local Government: Municipal System Act, a municipal manager, within a policy framework determined by the municipal council and subject to any applicable legislation, must - • approve a staff establishment for the municipality ; • provide a job description for each post on the staff establishment ; • attach to those posts the remuneration and other conditions of service, as may be determined in accordance with any applicable labour legislation ; and • establish a process or mechanism to regularly evaluate the staff establishment and, if necessary, review the staff establishment and the remuneration and conditions of service. The overall purpose of the research was to develop a model for the implementation of the Tuned Assessment of Skills and Knowledge (T.A.S.K.) job evaluation system at municipalities, in the Eden/Overberg/Central Karoo region. The research methodology comprised of the following steps: • a literature study on job evaluation and a discussion of the different job evaluation systems with special reference to the T.A.S.K. job evaluation system ; • the development of a model for the implementation of the T.A.S.K. job evaluation system in the Eden/Overberg/Central Karoo region ; and • the empirical data required to achieve the research objective which was obtained by means of postal and electronic questionnaires to employees of the various municipalities in the geographical area that will be covered by this research. The following recommendations are made regarding the data obtained from this study: Firstly, briefing sessions at municipalities must include employees of all levels and the following methods must also be added to the process - • Insert articles in the in-house newsletter ; and • Attach a memorandum to employees’ pay advice, informing them about the T.A.S.K. job evaluation system and later on about the progress of the process. Secondly, all disputes regarding placement must be resolved before employees are allowed to draw up their relevant job descriptions.
- Full Text:
- Date Issued: 2005
A study of the barriers to career progress of women in an organisation
- Authors: Pillay, Sadeshini Shunmugan
- Date: 2005
- Subjects: Glass ceiling (Employment discrimination) -- South Africa , Sex discrimination against women -- South Africa , Sex discrimination in employment -- South Africa , Women employees -- Promotions -- South Africa , Sex role in the work environment -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8731 , http://hdl.handle.net/10948/822 , Glass ceiling (Employment discrimination) -- South Africa , Sex discrimination against women -- South Africa , Sex discrimination in employment -- South Africa , Women employees -- Promotions -- South Africa , Sex role in the work environment -- South Africa
- Description: Due to the continual constant battle women have to face in order to progress in the workplace, it has become necessary to assess the degree of transformational change within the workplace within South Africa to try to establish just what these barriers are and how it can be overcome. To examine the main problem, three sub-problems were identified. The first sub-problem that had been identified dealt with what the women’s rights in the new South Africa. It was investigated by evaluating the situation in the New South Africa and what has changed from the past. Is there more gender equality or not. The second sub-problem looked at the barriers that women face in the workplace. It is evident that sexual harassment, male chauvinism, trying to balance work and family as well as organisational structure and culture were among the top barriers that are a hindrance to women’s advancement in the workplace. Finally, the third sub-problem investigated what the glass ceiling effect is and the effect that this has on women in the workplace. The investigation evaluated, and emphasised the difficulties that women face in order to progress in the hierarchy of not only management but other occupations as well. Results have shown that most females and males believe that the glass ceiling is prevalent in the workplace. Most people believe that women can however break through the glass ceiling but now there is a new phenomenon, “The Glass Cliff” which allows women to break through the glass ceiling but only of organisations that are already in trouble.
- Full Text:
- Date Issued: 2005
- Authors: Pillay, Sadeshini Shunmugan
- Date: 2005
- Subjects: Glass ceiling (Employment discrimination) -- South Africa , Sex discrimination against women -- South Africa , Sex discrimination in employment -- South Africa , Women employees -- Promotions -- South Africa , Sex role in the work environment -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8731 , http://hdl.handle.net/10948/822 , Glass ceiling (Employment discrimination) -- South Africa , Sex discrimination against women -- South Africa , Sex discrimination in employment -- South Africa , Women employees -- Promotions -- South Africa , Sex role in the work environment -- South Africa
- Description: Due to the continual constant battle women have to face in order to progress in the workplace, it has become necessary to assess the degree of transformational change within the workplace within South Africa to try to establish just what these barriers are and how it can be overcome. To examine the main problem, three sub-problems were identified. The first sub-problem that had been identified dealt with what the women’s rights in the new South Africa. It was investigated by evaluating the situation in the New South Africa and what has changed from the past. Is there more gender equality or not. The second sub-problem looked at the barriers that women face in the workplace. It is evident that sexual harassment, male chauvinism, trying to balance work and family as well as organisational structure and culture were among the top barriers that are a hindrance to women’s advancement in the workplace. Finally, the third sub-problem investigated what the glass ceiling effect is and the effect that this has on women in the workplace. The investigation evaluated, and emphasised the difficulties that women face in order to progress in the hierarchy of not only management but other occupations as well. Results have shown that most females and males believe that the glass ceiling is prevalent in the workplace. Most people believe that women can however break through the glass ceiling but now there is a new phenomenon, “The Glass Cliff” which allows women to break through the glass ceiling but only of organisations that are already in trouble.
- Full Text:
- Date Issued: 2005
The development of a strategy for the successful implementation and management of technology for Valor Fruit Processors (Pty) Ltd
- Authors: Olivier, Riaan
- Date: 2005
- Subjects: Technology -- Management , Citrus fruit industry -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9268 , http://hdl.handle.net/10948/158 , Technology -- Management , Citrus fruit industry -- South Africa -- Port Elizabeth
- Description: In an ever-changing environment, it has become difficult for organisation to create and maintain a competitive advantage. Nowhere is it more evident than in the manufacturing industry. For organisations to be successful, it is imperative for them to have a clear and well-defined strategy. This strategy should be viewed as the steering mechanism of the organisation. With the ever-increasing demands of customers, organisations have been forced to be agile in order to adapt to sudden changes. Now more than ever, technology can be used as a powerful tool. For organisations to be profitable and grow, they need to have a management team that is competent to manage the organisation in turbulent times. To ensure a competitive advantage, management must be able to predict the future needs of the organisation. The use of technology forecasting and technology audits can assist management in addressing this process. Most organisations are technology intensive and deliver products or services. The research attempts to determine a strategy for the successful implementation and management of technology in a manufacturing organisation. It also tries to establish the impact of technology auditing on the competitive advantage of the organisation. A comprehensive technological audit questionnaire was used in conducting an audit at Valor Fruit Processors (Pty) Ltd. It must be emphasised that this model is a generic model and should be customised to suit each particular organisation.
- Full Text:
- Date Issued: 2005
- Authors: Olivier, Riaan
- Date: 2005
- Subjects: Technology -- Management , Citrus fruit industry -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9268 , http://hdl.handle.net/10948/158 , Technology -- Management , Citrus fruit industry -- South Africa -- Port Elizabeth
- Description: In an ever-changing environment, it has become difficult for organisation to create and maintain a competitive advantage. Nowhere is it more evident than in the manufacturing industry. For organisations to be successful, it is imperative for them to have a clear and well-defined strategy. This strategy should be viewed as the steering mechanism of the organisation. With the ever-increasing demands of customers, organisations have been forced to be agile in order to adapt to sudden changes. Now more than ever, technology can be used as a powerful tool. For organisations to be profitable and grow, they need to have a management team that is competent to manage the organisation in turbulent times. To ensure a competitive advantage, management must be able to predict the future needs of the organisation. The use of technology forecasting and technology audits can assist management in addressing this process. Most organisations are technology intensive and deliver products or services. The research attempts to determine a strategy for the successful implementation and management of technology in a manufacturing organisation. It also tries to establish the impact of technology auditing on the competitive advantage of the organisation. A comprehensive technological audit questionnaire was used in conducting an audit at Valor Fruit Processors (Pty) Ltd. It must be emphasised that this model is a generic model and should be customised to suit each particular organisation.
- Full Text:
- Date Issued: 2005
Optimising the material distribution process for the southern region of Telkom SA
- Authors: Naicker, Kosalin Ganasen
- Date: 2005
- Subjects: Business logistics -- South Africa , Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8547 , http://hdl.handle.net/10948/407 , Business logistics -- South Africa , Telecommunication -- South Africa
- Description: Most government owned telecommunication operators across the world have to deal with a number of regulatory, technology and service challenges, as the industry is liberalised in co-ordinance with worldwide trends. Telkom SA will be facing a number of strategic challenges that will test its ability to survive as a telecommunications company over the next number of years. To remain competitive, Telkom must develop strategies to assure survival in a competitive environment. To assure the long-term survival of Telkom SA when moving into a competitive environment, the organisation must build a sustainable competitive advantage. In the face of increasingly fierce competition, the adoption of collaborative alliances between firms is becoming more and more common and the adoption of a world-class supply chain will be an ideal scenario for Telkom SA. A worldclass supply chain goes beyond the scope of the internal operations of an organisation, therefore the material distribution process was chosen for this study, which involved the internal operations in the organisation. The study included the availability of material up to the transportation of the material to the staging areas. The aim of this research was to identify the inefficiencies of the material distribution process of the Southern Region of Telkom SA to become worldclass. A quantitative technique was used to identify the inefficiencies. It was found that the availability and transportation of material were the inefficient categories, preventing the customer to receive the product or service on time. Communication, inaccurate forecasting and inefficient transportation of material were some of the reasons for not delivering material on time. Some of the recommendations included developing a model that could overcome the current inefficiencies in transportation, improving the communication channels, training and the development of employees at all levels.
- Full Text:
- Date Issued: 2005
- Authors: Naicker, Kosalin Ganasen
- Date: 2005
- Subjects: Business logistics -- South Africa , Telecommunication -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8547 , http://hdl.handle.net/10948/407 , Business logistics -- South Africa , Telecommunication -- South Africa
- Description: Most government owned telecommunication operators across the world have to deal with a number of regulatory, technology and service challenges, as the industry is liberalised in co-ordinance with worldwide trends. Telkom SA will be facing a number of strategic challenges that will test its ability to survive as a telecommunications company over the next number of years. To remain competitive, Telkom must develop strategies to assure survival in a competitive environment. To assure the long-term survival of Telkom SA when moving into a competitive environment, the organisation must build a sustainable competitive advantage. In the face of increasingly fierce competition, the adoption of collaborative alliances between firms is becoming more and more common and the adoption of a world-class supply chain will be an ideal scenario for Telkom SA. A worldclass supply chain goes beyond the scope of the internal operations of an organisation, therefore the material distribution process was chosen for this study, which involved the internal operations in the organisation. The study included the availability of material up to the transportation of the material to the staging areas. The aim of this research was to identify the inefficiencies of the material distribution process of the Southern Region of Telkom SA to become worldclass. A quantitative technique was used to identify the inefficiencies. It was found that the availability and transportation of material were the inefficient categories, preventing the customer to receive the product or service on time. Communication, inaccurate forecasting and inefficient transportation of material were some of the reasons for not delivering material on time. Some of the recommendations included developing a model that could overcome the current inefficiencies in transportation, improving the communication channels, training and the development of employees at all levels.
- Full Text:
- Date Issued: 2005
An investigation into the extent of focus by Metropolitan Retail, South Africa on the technology innovation capabilities and perspectives
- Authors: Motsoeneng, Thato Simon
- Date: 2005
- Subjects: Business enterprises -- Technological innovations , Insurance companies -- Technological innovations -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8599 , http://hdl.handle.net/10948/415 , Business enterprises -- Technological innovations , Insurance companies -- Technological innovations -- South Africa
- Description: This paper reviews the literature on innovation in order to build an agenda for an investigation into the extent to which Metropolitan Retail, within Metropolitan Life Pty in South Africa, focuses on technology innovation capabilities and perspectives. The research was conducted in the areas of, technology innovation capabilities, perspectives guiding the business strategy to integrate and accelerate innovation and contextual aspects influencing innovation perspectives. The extent of focus by the firm on capabilities and perspectives was measured. Data gathered was disseminated and processed by means of Microsoft Excel spreadsheets. The results on current focus indicate that the firm’s focus is mostly on improving core business, although the extent is less than adequate. In other words, generate incremental innovations that can be developed and implemented rapidly and inexpensively. This approach of implementing innovation is in line with the business strategy, more specifically, with the objective of reducing costs and making profits. The findings of the research further suggest that the firm should consider focusing mostly on exploiting strategic advantages. In many firms the fundamental emphasis on technology innovation in developing products, processes and services is thought to determine their ability to cope with never ending customer demands and competitive practices. Coupled with this thought is a reality of high failure rate of technology innovation projects. Against this backdrop, general managers are faced with strategic innovation options, which can make or break firms. Changes in the economic and government environments influence the innovation approach of the firm most. These changes have undoubtedly presented firms with opportunities as well as risks. Possibly the greatest challenge confronting general managers in this context is the building of critical capabilities to enhance the firm’s agility. This challenge presents opportunity for further research.
- Full Text:
- Date Issued: 2005
- Authors: Motsoeneng, Thato Simon
- Date: 2005
- Subjects: Business enterprises -- Technological innovations , Insurance companies -- Technological innovations -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8599 , http://hdl.handle.net/10948/415 , Business enterprises -- Technological innovations , Insurance companies -- Technological innovations -- South Africa
- Description: This paper reviews the literature on innovation in order to build an agenda for an investigation into the extent to which Metropolitan Retail, within Metropolitan Life Pty in South Africa, focuses on technology innovation capabilities and perspectives. The research was conducted in the areas of, technology innovation capabilities, perspectives guiding the business strategy to integrate and accelerate innovation and contextual aspects influencing innovation perspectives. The extent of focus by the firm on capabilities and perspectives was measured. Data gathered was disseminated and processed by means of Microsoft Excel spreadsheets. The results on current focus indicate that the firm’s focus is mostly on improving core business, although the extent is less than adequate. In other words, generate incremental innovations that can be developed and implemented rapidly and inexpensively. This approach of implementing innovation is in line with the business strategy, more specifically, with the objective of reducing costs and making profits. The findings of the research further suggest that the firm should consider focusing mostly on exploiting strategic advantages. In many firms the fundamental emphasis on technology innovation in developing products, processes and services is thought to determine their ability to cope with never ending customer demands and competitive practices. Coupled with this thought is a reality of high failure rate of technology innovation projects. Against this backdrop, general managers are faced with strategic innovation options, which can make or break firms. Changes in the economic and government environments influence the innovation approach of the firm most. These changes have undoubtedly presented firms with opportunities as well as risks. Possibly the greatest challenge confronting general managers in this context is the building of critical capabilities to enhance the firm’s agility. This challenge presents opportunity for further research.
- Full Text:
- Date Issued: 2005
A model for the efficient strategic management of the port of Ngqura
- Authors: Mokheseng, Mokheseng Johnny
- Date: 2005
- Subjects: Strategic planning -- South Africa , Harbors -- South Africa -- Port Elizabeth , Port Ngqura (Port Elizabeth, South Africa)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8546 , http://hdl.handle.net/10948/417 , Strategic planning -- South Africa , Harbors -- South Africa -- Port Elizabeth , Port Ngqura (Port Elizabeth, South Africa)
- Description: Ports are the backbone of the economy of countries endowed with shorelines and they spearhead foreign trade through the importation and exportation of goods to and from their domestic markets. The newly constructed Port of Ngqura will be the outlet for exports of semi-finished and finished goods produced in the Coega IDZ and will also receive raw material to be processed. Its position at the center of the world’s main trade routes, equidistant from American, European and the Pacific Rim regions makes the Coega IDZ the ideal location for any manufacturer adding value to raw materials, components and producing goods bound for the world markets. Traditionally the ports have been developed and operated by the government enterprises. Recently all these are changing in many countries all over the world, with more private participation in the development and operations of the ports. This evolution has entrusted Port Authorities in taking control over port planning, broad regulation of shipping and port operations, applying conventions, laws and rules. South Africa is no exception to these winds of change, hence the adoption of the new port bill in managing all ports in the country. The Port of Ngqura will then serve as a benchmark for all other ports, with a new management structure which will help the port to be efficient. The study addresses the model for the efficient strategic management of the Port of Ngqura. The model looks into placing the Port of Ngqura ahead of its competitors through efficiency in port management and operations. Efficient ports are catalysts, facilitators and attractors of international sea borne trade. Competitive efficiency is achieved by employing the best suited port equipments, facilities and technology to cater for customer’s needs and requirements. A successful port must be able to constantly adopt new roles in order to cope with the ever changing market environment.
- Full Text:
- Date Issued: 2005
- Authors: Mokheseng, Mokheseng Johnny
- Date: 2005
- Subjects: Strategic planning -- South Africa , Harbors -- South Africa -- Port Elizabeth , Port Ngqura (Port Elizabeth, South Africa)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8546 , http://hdl.handle.net/10948/417 , Strategic planning -- South Africa , Harbors -- South Africa -- Port Elizabeth , Port Ngqura (Port Elizabeth, South Africa)
- Description: Ports are the backbone of the economy of countries endowed with shorelines and they spearhead foreign trade through the importation and exportation of goods to and from their domestic markets. The newly constructed Port of Ngqura will be the outlet for exports of semi-finished and finished goods produced in the Coega IDZ and will also receive raw material to be processed. Its position at the center of the world’s main trade routes, equidistant from American, European and the Pacific Rim regions makes the Coega IDZ the ideal location for any manufacturer adding value to raw materials, components and producing goods bound for the world markets. Traditionally the ports have been developed and operated by the government enterprises. Recently all these are changing in many countries all over the world, with more private participation in the development and operations of the ports. This evolution has entrusted Port Authorities in taking control over port planning, broad regulation of shipping and port operations, applying conventions, laws and rules. South Africa is no exception to these winds of change, hence the adoption of the new port bill in managing all ports in the country. The Port of Ngqura will then serve as a benchmark for all other ports, with a new management structure which will help the port to be efficient. The study addresses the model for the efficient strategic management of the Port of Ngqura. The model looks into placing the Port of Ngqura ahead of its competitors through efficiency in port management and operations. Efficient ports are catalysts, facilitators and attractors of international sea borne trade. Competitive efficiency is achieved by employing the best suited port equipments, facilities and technology to cater for customer’s needs and requirements. A successful port must be able to constantly adopt new roles in order to cope with the ever changing market environment.
- Full Text:
- Date Issued: 2005
Critical analysis of a performance management system used by a tertiary education institution in the Eastern Cape
- Mkovane, Zenephone Bhekuyise
- Authors: Mkovane, Zenephone Bhekuyise
- Date: 2005
- Subjects: Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8567 , http://hdl.handle.net/10948/412 , Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Description: As argued by authors like Franzen on whose work the greater part of the introduction, the main problem and sub-problem has been based, the objective of this study was to establish the extent to which the performance evaluation system currently in use at the subject Institution conforms to the benchmark performance management systems as espoused in literature. Further, the objective was to establish the differences and commonalities between the performance management systems practiced in the corporate sector and current practice at the subject Institution. Best practice was thus lifted to form part of the recommendation of this study. A questionaire was designed based on the guidelines in the literature study in order to determine how the subject Institution conducts its performance appraisal and how this relates to the four general purposes of performance management mentioned in the study. The respondents' opinion obtained from the questionaire were compared with the guidelines in literature and clustered around the four identifiable general purposes of performance management. The study concludes with a statement of current practice at the subject Institution, and outlines the extent of conformance to benchmark practice on performance management systems. Recommendations are made based on best practice and direction is given to future research into contemporary practices with the express aim of enhancing quality in higher education applying the quality-related procedures of industry and commerce, where quality is crucial to success (Winch, 1996: 9-13). The current performance management system at the subject Institution proves to be largely conforming to the benchmark. However it should require comments made by the respondents that pertain to improvement.
- Full Text: false
- Date Issued: 2005
- Authors: Mkovane, Zenephone Bhekuyise
- Date: 2005
- Subjects: Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8567 , http://hdl.handle.net/10948/412 , Performance -- Management -- Evaluation , Performance -- Measurement -- Evaluation , Universities and colleges -- Employees -- Rating of -- South Africa -- Eastern Cape , Border Technikon -- Employees -- Rating of
- Description: As argued by authors like Franzen on whose work the greater part of the introduction, the main problem and sub-problem has been based, the objective of this study was to establish the extent to which the performance evaluation system currently in use at the subject Institution conforms to the benchmark performance management systems as espoused in literature. Further, the objective was to establish the differences and commonalities between the performance management systems practiced in the corporate sector and current practice at the subject Institution. Best practice was thus lifted to form part of the recommendation of this study. A questionaire was designed based on the guidelines in the literature study in order to determine how the subject Institution conducts its performance appraisal and how this relates to the four general purposes of performance management mentioned in the study. The respondents' opinion obtained from the questionaire were compared with the guidelines in literature and clustered around the four identifiable general purposes of performance management. The study concludes with a statement of current practice at the subject Institution, and outlines the extent of conformance to benchmark practice on performance management systems. Recommendations are made based on best practice and direction is given to future research into contemporary practices with the express aim of enhancing quality in higher education applying the quality-related procedures of industry and commerce, where quality is crucial to success (Winch, 1996: 9-13). The current performance management system at the subject Institution proves to be largely conforming to the benchmark. However it should require comments made by the respondents that pertain to improvement.
- Full Text: false
- Date Issued: 2005
A critical analysis of the information technology infrastructure outsource deal between Trans Hex Operations and Commsco
- Authors: Makka, Ferrandi W
- Date: 2005
- Subjects: Contracting out -- Management , Information technology -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8545 , http://hdl.handle.net/10948/1595 , Contracting out -- Management , Information technology -- South Africa
- Description: The outsourcing market for information technology services has been transformed over the last few years. Outsourcing, once inspired primarily by cost reductions, now forms part of overall company strategies in order to improve focus. Intent: The purpose of this research project is to conduct a critical analysis of the outsourcing of information technology infrastructure. In particular, this paper will focus on the process followed and on adherence to good corporate governance and business ethics. This dissertation addresses (i) the strategic reasons for outsourcing, (ii) reasons for not outsourcing, (iii) the different types of models available, (iv) the outsourcing process to follow, and (v) the risks associated with outsourcing. These five aspects were all empirically tested in Trans Hex. Findings: The main findings were that (i) no recognized formal process had been followed; (ii) the risk profile of the outsourcing company changed and (iii) a post-outsourcing review is required to determine whether the process is working as planned and to identify opportunities for improvement. Conclusion: A new approach is needed to improve the viability and success of outsourcing information technology infrastructure. Based on the present findings it is argued that a holistic approach to information technology infrastructure outsourcing should be adopted which combines several outsourcing processes into a company-specific outsourcing process framework.
- Full Text:
- Date Issued: 2005
- Authors: Makka, Ferrandi W
- Date: 2005
- Subjects: Contracting out -- Management , Information technology -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8545 , http://hdl.handle.net/10948/1595 , Contracting out -- Management , Information technology -- South Africa
- Description: The outsourcing market for information technology services has been transformed over the last few years. Outsourcing, once inspired primarily by cost reductions, now forms part of overall company strategies in order to improve focus. Intent: The purpose of this research project is to conduct a critical analysis of the outsourcing of information technology infrastructure. In particular, this paper will focus on the process followed and on adherence to good corporate governance and business ethics. This dissertation addresses (i) the strategic reasons for outsourcing, (ii) reasons for not outsourcing, (iii) the different types of models available, (iv) the outsourcing process to follow, and (v) the risks associated with outsourcing. These five aspects were all empirically tested in Trans Hex. Findings: The main findings were that (i) no recognized formal process had been followed; (ii) the risk profile of the outsourcing company changed and (iii) a post-outsourcing review is required to determine whether the process is working as planned and to identify opportunities for improvement. Conclusion: A new approach is needed to improve the viability and success of outsourcing information technology infrastructure. Based on the present findings it is argued that a holistic approach to information technology infrastructure outsourcing should be adopted which combines several outsourcing processes into a company-specific outsourcing process framework.
- Full Text:
- Date Issued: 2005
Feminisation a period of labour market changes in South Africa
- Authors: Lee, Deborah Ellen
- Date: 2005
- Subjects: Women -- Employment -- South Africa , Discrimination in employment -- South Africa , Wages -- Women -- South Africa , Labor supply -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:11008 , http://hdl.handle.net/10948/363 , Women -- Employment -- South Africa , Discrimination in employment -- South Africa , Wages -- Women -- South Africa , Labor supply -- South Africa
- Description: The post-1994 role of women in the South African economy is changing with respect to issues such as education and employment opportunities. In the past, men tended to hold the primary or ‘good’ jobs, which have the greatest stability and promotional potential, whilst women tended to hold the secondary or ‘poor’ jobs, which have lower stability and lower wages (Kelly, 1991). Women’s labour force participation has risen significantly over the years since 1994, but more in depth research is needed in order to determine where and how changes could be implemented to ensure that any past gender inequalities fall away with minimal impact on the economy as a whole. As such, certain dynamics within the labour market need to be considered. Firstly, pre-market types of discrimination, including issues such as gender discrimination during the acquisition of human capital through educational attainment should be considered. In most countries, women enter the labour market with severe disadvantage in that they have been subject to discrimination in schooling opportunities (Standing, Sender & Weeks, 1996). Secondly, the feminisation of the labour force is dealt with, as well as what factors affect the female labour force participation decision (i.e. the decision of whether to participate in the labour market or not). iv Thirdly, employment discrimination is investigated, including the concept of ‘occupational crowding’. An analysis of trends in the occupational structure of economically active women in South Africa shows the typical shift out of agriculture into industrial related jobs (Verhoef, 1996). Lastly, wage discrimination is analysed, in order to determine if women get lower rates of pay for ‘equal work’. The objectives of this study are aimed at determining whether there have been any positive changes with respect to women in any of these focal areas mentioned above. There are studies that have established gender differentials when it comes to formal education, and these place women at the disadvantaged end (Bankole & Eboiyehi, 2000). If one considers the educational measures, namely, the levels of literacy, years of education, and overall educational attainment, employed by this country to determine whether there are in fact observed differences between the education of boys and girls, the following was found: Males rate higher with respect to two of these measures, namely literacy and educational attainment, and are thus able to exhibit lower levels of poverty than females in South Africa. Men exhibit slightly higher literacy rates than women of the same age (Statistics South Africa, 2002), and men also rate higher than women when it comes to university education. With regards to primary and secondary school attainment v since 1994, the gender gap does appear to have disappeared. The ‘neoclassical model of labour-leisure choice’, as applied in this study, shows that as the wage rate increases, women have an incentive to reduce the time they allocate to the household sector and are more likely to enter the labour market. In South Africa, however, the increase in the female participation rate has merely translated into a rise in unemployment and has not been associated with an increase in the demand for female labour. This implies that South African women are being ‘pushed’ into the labour market due to economic need, rather than being ‘pulled’ into the labour market in order to earn a higher wage. Women are gradually becoming better represented at all levels across a wide range of occupations. Women, however, continue to face greater prospects of unemployment and to earn less than their male counterparts even when they do find employment. These lower female wages are partly as a result of ‘occupational crowding’, whereby women are over-represented in certain occupations resulting in excess labour supply which drives down the wage rate. It has been determined that the problem of occupational crowding is a real and immediate one and has been found to depress wages within certain female specific occupations.
- Full Text:
- Date Issued: 2005
- Authors: Lee, Deborah Ellen
- Date: 2005
- Subjects: Women -- Employment -- South Africa , Discrimination in employment -- South Africa , Wages -- Women -- South Africa , Labor supply -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:11008 , http://hdl.handle.net/10948/363 , Women -- Employment -- South Africa , Discrimination in employment -- South Africa , Wages -- Women -- South Africa , Labor supply -- South Africa
- Description: The post-1994 role of women in the South African economy is changing with respect to issues such as education and employment opportunities. In the past, men tended to hold the primary or ‘good’ jobs, which have the greatest stability and promotional potential, whilst women tended to hold the secondary or ‘poor’ jobs, which have lower stability and lower wages (Kelly, 1991). Women’s labour force participation has risen significantly over the years since 1994, but more in depth research is needed in order to determine where and how changes could be implemented to ensure that any past gender inequalities fall away with minimal impact on the economy as a whole. As such, certain dynamics within the labour market need to be considered. Firstly, pre-market types of discrimination, including issues such as gender discrimination during the acquisition of human capital through educational attainment should be considered. In most countries, women enter the labour market with severe disadvantage in that they have been subject to discrimination in schooling opportunities (Standing, Sender & Weeks, 1996). Secondly, the feminisation of the labour force is dealt with, as well as what factors affect the female labour force participation decision (i.e. the decision of whether to participate in the labour market or not). iv Thirdly, employment discrimination is investigated, including the concept of ‘occupational crowding’. An analysis of trends in the occupational structure of economically active women in South Africa shows the typical shift out of agriculture into industrial related jobs (Verhoef, 1996). Lastly, wage discrimination is analysed, in order to determine if women get lower rates of pay for ‘equal work’. The objectives of this study are aimed at determining whether there have been any positive changes with respect to women in any of these focal areas mentioned above. There are studies that have established gender differentials when it comes to formal education, and these place women at the disadvantaged end (Bankole & Eboiyehi, 2000). If one considers the educational measures, namely, the levels of literacy, years of education, and overall educational attainment, employed by this country to determine whether there are in fact observed differences between the education of boys and girls, the following was found: Males rate higher with respect to two of these measures, namely literacy and educational attainment, and are thus able to exhibit lower levels of poverty than females in South Africa. Men exhibit slightly higher literacy rates than women of the same age (Statistics South Africa, 2002), and men also rate higher than women when it comes to university education. With regards to primary and secondary school attainment v since 1994, the gender gap does appear to have disappeared. The ‘neoclassical model of labour-leisure choice’, as applied in this study, shows that as the wage rate increases, women have an incentive to reduce the time they allocate to the household sector and are more likely to enter the labour market. In South Africa, however, the increase in the female participation rate has merely translated into a rise in unemployment and has not been associated with an increase in the demand for female labour. This implies that South African women are being ‘pushed’ into the labour market due to economic need, rather than being ‘pulled’ into the labour market in order to earn a higher wage. Women are gradually becoming better represented at all levels across a wide range of occupations. Women, however, continue to face greater prospects of unemployment and to earn less than their male counterparts even when they do find employment. These lower female wages are partly as a result of ‘occupational crowding’, whereby women are over-represented in certain occupations resulting in excess labour supply which drives down the wage rate. It has been determined that the problem of occupational crowding is a real and immediate one and has been found to depress wages within certain female specific occupations.
- Full Text:
- Date Issued: 2005
An analysis of key factors responsible for and influencing the rate of employee absenteeism in the construction sector with specific reference to the Ngqura Harbour project
- Authors: Koen-Müller, Magdel
- Date: 2005
- Subjects: Absenteeism (Labor) -- South Africa -- Port Elizabeth , Construction industry -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9263 , http://hdl.handle.net/10948/152 , Absenteeism (Labor) -- South Africa -- Port Elizabeth , Construction industry -- South Africa -- Port Elizabeth
- Description: Absenteeism places huge financial burdens on organisations and has a detrimental effect on productivity. Aware of the direct and indirect costs associated with absenteeism, management must determine what factors are responsible for the absenteeism and how these factors can be rectified in order to reduce the rate of employee absenteeism in the organisation. The study’s main aims were firstly to determine which key factors are responsible for employees being absent from work and secondly, how they can be rectified in order to reduce absenteeism. From the data that was obtained from the literature study stress, substance abuse, lack of job commitment and organisational factors account for some reasons given for absenteeism. Employee absenteeism may also be partly due to not enough emphasis being placed on career development, staff retention and salaries. Other causes of absenteeism include personal responsibilities, lack of motivation and low morale in the workplace. Only recently have managers become aware of the true impact which alcohol and substance abuse have on organisations. More productivity is lost through on-the-job absenteeism than due to any other single factor. On-the-job absenteeism is difficult to define and very difficult to identify. Such absenteeism includes the presence of employees at work while they are sick but incapable of performing to their true capabilities – this often occurring on Mondays or Fridays or the day after payday. With current staff retention programs, mergers and joint ventures, organisations now demand the same level of production with fewer employees. This has given rise to an increase in the level of stress employees experience, which led to stress becoming a key factor responsible for absenteeism. When managing absenteeism the implementation of a proper measurement system is essential. This will enable the company to determine the extent of their absenteeism. An evaluation and comparison of these statistics over a period of time will also shed light on the nature of the absenteeism. These will result in the proactive handling of a company’s absenteeism. This is also the first step away from the acceptance of absenteeism and subsequently the nurturing of an absence culture. Employers can take a number of steps to reduce absenteeism, such as giving responsibility for absence management to senior or human resource managers rather than line managers, introducing return to work interviews, introducing discipline procedures and others. The great majority of absence management solutions completely overlook organisational factors, instead focusing on individual, claim processing and health-related factors in the quest to reduce lost productive days. Absence management programs should focus on organisational (not individual) drivers of absence to encourage a present and committed workforce. Absenteeism will never be eradicated, but through careful management organisations can reduce the absentee rate and the effect it has on the organization.
- Full Text:
- Date Issued: 2005
- Authors: Koen-Müller, Magdel
- Date: 2005
- Subjects: Absenteeism (Labor) -- South Africa -- Port Elizabeth , Construction industry -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:9263 , http://hdl.handle.net/10948/152 , Absenteeism (Labor) -- South Africa -- Port Elizabeth , Construction industry -- South Africa -- Port Elizabeth
- Description: Absenteeism places huge financial burdens on organisations and has a detrimental effect on productivity. Aware of the direct and indirect costs associated with absenteeism, management must determine what factors are responsible for the absenteeism and how these factors can be rectified in order to reduce the rate of employee absenteeism in the organisation. The study’s main aims were firstly to determine which key factors are responsible for employees being absent from work and secondly, how they can be rectified in order to reduce absenteeism. From the data that was obtained from the literature study stress, substance abuse, lack of job commitment and organisational factors account for some reasons given for absenteeism. Employee absenteeism may also be partly due to not enough emphasis being placed on career development, staff retention and salaries. Other causes of absenteeism include personal responsibilities, lack of motivation and low morale in the workplace. Only recently have managers become aware of the true impact which alcohol and substance abuse have on organisations. More productivity is lost through on-the-job absenteeism than due to any other single factor. On-the-job absenteeism is difficult to define and very difficult to identify. Such absenteeism includes the presence of employees at work while they are sick but incapable of performing to their true capabilities – this often occurring on Mondays or Fridays or the day after payday. With current staff retention programs, mergers and joint ventures, organisations now demand the same level of production with fewer employees. This has given rise to an increase in the level of stress employees experience, which led to stress becoming a key factor responsible for absenteeism. When managing absenteeism the implementation of a proper measurement system is essential. This will enable the company to determine the extent of their absenteeism. An evaluation and comparison of these statistics over a period of time will also shed light on the nature of the absenteeism. These will result in the proactive handling of a company’s absenteeism. This is also the first step away from the acceptance of absenteeism and subsequently the nurturing of an absence culture. Employers can take a number of steps to reduce absenteeism, such as giving responsibility for absence management to senior or human resource managers rather than line managers, introducing return to work interviews, introducing discipline procedures and others. The great majority of absence management solutions completely overlook organisational factors, instead focusing on individual, claim processing and health-related factors in the quest to reduce lost productive days. Absence management programs should focus on organisational (not individual) drivers of absence to encourage a present and committed workforce. Absenteeism will never be eradicated, but through careful management organisations can reduce the absentee rate and the effect it has on the organization.
- Full Text:
- Date Issued: 2005
Brand awareness of students at the Nelson Mandela Metropolitan University
- Authors: Huang, Wei
- Date: 2005
- Subjects: Brand name products , Brand choice , Consumers' preferences , Nelson Mandela Metropolitan University -- Students -- Attitudes
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9350 , http://hdl.handle.net/10948/187 , Brand name products , Brand choice , Consumers' preferences , Nelson Mandela Metropolitan University -- Students -- Attitudes
- Description: To ensure a long-term successful product brand, it is important to build brand awareness, to reach the consumer’s mind, encourage a consumer to develop a preference and eventually provide a positive contribution to consumer decision-making. Therefore, there is a need to understand and identify the role of brand awareness in the purchase process. An understanding of students as consumers and their brand awareness is important to marketers, particularly as students are recognised as a specialised market segment for a variety of products. The research focused on identifying the differences, if any, in brand awareness and its role in students’ purchase of sportswear clothing and sportswear shoes (high-involvement products) and coffee (a low-involvement product). A drop-off survey was used to collect the required empirical data from a convenience sample of 450 students enrolled at the Nelson Mandela Metropolitan University. The empirical findings showed that students were more aware of sportswear clothing and shoe brands than of coffee brands. Advertising played an important role in the awareness of sportswear shoes and clothing brands, but seemed unimportant in the case of coffee. Brand elements were found to enhance brand awareness. The brand name was important for coffee, while the name and the logo played a role in students’ awareness of sportswear brands. The study deduced that differences in brand awareness between high-involvement and low-involvement products exist among the students. Marketers thus need to choose appropriate strategies to create and increase brand awareness for the different products.
- Full Text:
- Date Issued: 2005
- Authors: Huang, Wei
- Date: 2005
- Subjects: Brand name products , Brand choice , Consumers' preferences , Nelson Mandela Metropolitan University -- Students -- Attitudes
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9350 , http://hdl.handle.net/10948/187 , Brand name products , Brand choice , Consumers' preferences , Nelson Mandela Metropolitan University -- Students -- Attitudes
- Description: To ensure a long-term successful product brand, it is important to build brand awareness, to reach the consumer’s mind, encourage a consumer to develop a preference and eventually provide a positive contribution to consumer decision-making. Therefore, there is a need to understand and identify the role of brand awareness in the purchase process. An understanding of students as consumers and their brand awareness is important to marketers, particularly as students are recognised as a specialised market segment for a variety of products. The research focused on identifying the differences, if any, in brand awareness and its role in students’ purchase of sportswear clothing and sportswear shoes (high-involvement products) and coffee (a low-involvement product). A drop-off survey was used to collect the required empirical data from a convenience sample of 450 students enrolled at the Nelson Mandela Metropolitan University. The empirical findings showed that students were more aware of sportswear clothing and shoe brands than of coffee brands. Advertising played an important role in the awareness of sportswear shoes and clothing brands, but seemed unimportant in the case of coffee. Brand elements were found to enhance brand awareness. The brand name was important for coffee, while the name and the logo played a role in students’ awareness of sportswear brands. The study deduced that differences in brand awareness between high-involvement and low-involvement products exist among the students. Marketers thus need to choose appropriate strategies to create and increase brand awareness for the different products.
- Full Text:
- Date Issued: 2005
Developing a model for establishing, implementing, and maintaining learnerships in South Africa
- Authors: Hamlet, Brian
- Date: 2005
- Subjects: Employees -- Training of -- South Africa , Experiential learning -- South Africa , Education, Cooperative -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9377 , http://hdl.handle.net/10948/156 , Employees -- Training of -- South Africa , Experiential learning -- South Africa , Education, Cooperative -- South Africa
- Description: The research problem in this study was to identify how successful the methods are that organisations use within the Manufacturing Engineering and Related Services Education and Training Authorities (MERSETA) chambers to develop, implement and maintain learnerships. To achieve this aim a literature examination to determine the aspects of workplace learning were explored, including the various perspectives of learning, together with an investigation into workplace learning. Further, apprenticeships, traineeships, learnerships were discussed; including the concepts vocational education and training standards, and competence explored. Finally a process model for effective learnership implementation was presented based on international approaches together with the South African models and current practices. - v - The process learnership model served as a basis for drawing up a survey questionnaire to establish the extent to which organisations agreed or disagreed with the learnership model developed. The survey was limited to the “automobile” and “new tyre” chambers of the MERSETA. The results obtained from the empirical study indicted a high degree of agreement with the process model for effective learnership implementation. The results obtained from the quantitative data, and qualitative data were used to adapt the learnership process model, and produce a six-phase integrated learnership model. From the survey it become evident that organisations needed to be sensitised and educated as to learnerships before considering more seriously learnership implementation. Further, it emerged that learnerships cannot only be effective within a process approach, and that it should also take place within a positive “organisational learning culture”. Organisations and Sector Education and Training Authorities (SETAs) can now use the six-phase integrated learnership model with confidence, as there was a high degree of agreement with the learnership model that was developed as part of this research study. The six-phase integrated learnership model has been comprehensively developed and surveyed by organisations that are currently implementing learnerships on a large scale. Organisations and SETAs can now give effect to the Skills Development Act No. 97 of 1998, and contribute to the National skills Development Strategy of 2001, which aims to improve the workplace skills of all South Africans.
- Full Text:
- Date Issued: 2005
- Authors: Hamlet, Brian
- Date: 2005
- Subjects: Employees -- Training of -- South Africa , Experiential learning -- South Africa , Education, Cooperative -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9377 , http://hdl.handle.net/10948/156 , Employees -- Training of -- South Africa , Experiential learning -- South Africa , Education, Cooperative -- South Africa
- Description: The research problem in this study was to identify how successful the methods are that organisations use within the Manufacturing Engineering and Related Services Education and Training Authorities (MERSETA) chambers to develop, implement and maintain learnerships. To achieve this aim a literature examination to determine the aspects of workplace learning were explored, including the various perspectives of learning, together with an investigation into workplace learning. Further, apprenticeships, traineeships, learnerships were discussed; including the concepts vocational education and training standards, and competence explored. Finally a process model for effective learnership implementation was presented based on international approaches together with the South African models and current practices. - v - The process learnership model served as a basis for drawing up a survey questionnaire to establish the extent to which organisations agreed or disagreed with the learnership model developed. The survey was limited to the “automobile” and “new tyre” chambers of the MERSETA. The results obtained from the empirical study indicted a high degree of agreement with the process model for effective learnership implementation. The results obtained from the quantitative data, and qualitative data were used to adapt the learnership process model, and produce a six-phase integrated learnership model. From the survey it become evident that organisations needed to be sensitised and educated as to learnerships before considering more seriously learnership implementation. Further, it emerged that learnerships cannot only be effective within a process approach, and that it should also take place within a positive “organisational learning culture”. Organisations and Sector Education and Training Authorities (SETAs) can now use the six-phase integrated learnership model with confidence, as there was a high degree of agreement with the learnership model that was developed as part of this research study. The six-phase integrated learnership model has been comprehensively developed and surveyed by organisations that are currently implementing learnerships on a large scale. Organisations and SETAs can now give effect to the Skills Development Act No. 97 of 1998, and contribute to the National skills Development Strategy of 2001, which aims to improve the workplace skills of all South Africans.
- Full Text:
- Date Issued: 2005
Strategies for sustaining family business through succession planning and family creed
- Authors: Gwiliza, Nwabisa
- Date: 2005
- Subjects: Family-owned business enterprises -- South Africa -- Succession , Family corporations -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8537 , http://hdl.handle.net/10948/193 , Family-owned business enterprises -- South Africa -- Succession , Family corporations -- South Africa -- Management
- Description: Family business literature reveals that the majority of family businesses do not make it to the second generation, and quite a few are fortunate to be passed onto the third generation. Succession planning is the critical issue that enhances continuity of the family business. Relational influences indicate that the balancing of family systems and business systems is more likely to encourage high quality succession. The development of effective practical governance systems can help the family business achieve its strategy. External influences indicate that owner role adjustment, defined as the predecessor’s “letting go” in the firm, as well as the development and mentoring of the successor, shape the effectiveness of succession in the family business.
- Full Text:
- Date Issued: 2005
- Authors: Gwiliza, Nwabisa
- Date: 2005
- Subjects: Family-owned business enterprises -- South Africa -- Succession , Family corporations -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8537 , http://hdl.handle.net/10948/193 , Family-owned business enterprises -- South Africa -- Succession , Family corporations -- South Africa -- Management
- Description: Family business literature reveals that the majority of family businesses do not make it to the second generation, and quite a few are fortunate to be passed onto the third generation. Succession planning is the critical issue that enhances continuity of the family business. Relational influences indicate that the balancing of family systems and business systems is more likely to encourage high quality succession. The development of effective practical governance systems can help the family business achieve its strategy. External influences indicate that owner role adjustment, defined as the predecessor’s “letting go” in the firm, as well as the development and mentoring of the successor, shape the effectiveness of succession in the family business.
- Full Text:
- Date Issued: 2005
The use of the enneagram to improve customer relationships with a motor vehicle manufacturer
- Authors: Gallant, Helen Michelle
- Date: 2005
- Subjects: Customer relations , Enneagram , Motor vehicle industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8564 , http://hdl.handle.net/10948/194 , Customer relations , Enneagram , Motor vehicle industry
- Description: Marketing strategy relies heavily on segmentation and positioning. Lifestyle and psychographics are increasingly being used as a basis for market segmentation. Marketers require deeper insight into the motivational factors that encourage purchases in order to tailor make offerings to suit individual needs. The focus is on customer relationship management in order to retain customers over a longer period of time, rather than once-off sales. This study examines how using the ancient and mystical technique of the Enneagram can improve customer relationship management and formulates a model for doing so. The Enneagram can be used as an effective base for psychographic segmentation by harnessing the diagnostic and predicative power therein. It is already being used in human resource development and strategic planning by companies and it seems fitting to apply it in yet another business area that can greatly benefit from this.
- Full Text:
- Date Issued: 2005
- Authors: Gallant, Helen Michelle
- Date: 2005
- Subjects: Customer relations , Enneagram , Motor vehicle industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8564 , http://hdl.handle.net/10948/194 , Customer relations , Enneagram , Motor vehicle industry
- Description: Marketing strategy relies heavily on segmentation and positioning. Lifestyle and psychographics are increasingly being used as a basis for market segmentation. Marketers require deeper insight into the motivational factors that encourage purchases in order to tailor make offerings to suit individual needs. The focus is on customer relationship management in order to retain customers over a longer period of time, rather than once-off sales. This study examines how using the ancient and mystical technique of the Enneagram can improve customer relationship management and formulates a model for doing so. The Enneagram can be used as an effective base for psychographic segmentation by harnessing the diagnostic and predicative power therein. It is already being used in human resource development and strategic planning by companies and it seems fitting to apply it in yet another business area that can greatly benefit from this.
- Full Text:
- Date Issued: 2005