The role of performance management in the motivation of employees : a case study
- Authors: Zwane, Themba Lambert
- Date: 2009
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8595 , http://hdl.handle.net/10948/1090 , Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Description: After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research To a case study of the Role of Performance Management in The Motivation of Employees in an organization. Important insight was gained into the relative importance of the performance management practices to promote desired employee outcomes. In view thereof that a discussion of performance in organizations is incomplete without reference to the construct of organizational culture, this study also provided propositions to prompt further research on the role of performance management in reinforcing a high performance organizational culture. Insightful conclusions were drawn from the results obtained and recommendations are made for future research.
- Full Text:
- Date Issued: 2009
- Authors: Zwane, Themba Lambert
- Date: 2009
- Subjects: Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8595 , http://hdl.handle.net/10948/1090 , Performance -- Management , Employees -- Rating of -- South Africa , Employee motivation -- South Africa , Performance standards -- South Africa
- Description: After a review of the literature relevant to performance management systems both over time and across different types of organizations, this thesis confines its research To a case study of the Role of Performance Management in The Motivation of Employees in an organization. Important insight was gained into the relative importance of the performance management practices to promote desired employee outcomes. In view thereof that a discussion of performance in organizations is incomplete without reference to the construct of organizational culture, this study also provided propositions to prompt further research on the role of performance management in reinforcing a high performance organizational culture. Insightful conclusions were drawn from the results obtained and recommendations are made for future research.
- Full Text:
- Date Issued: 2009
The influence of selected elements of service quality provided by Chinese fine-dining restaurants in Port Elizabeth
- Authors: Zhao, Feng
- Date: 2009
- Subjects: Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9339 , http://hdl.handle.net/10948/1088 , Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Description: A good understanding of customer expectations is very important to service providers. Since the Chinese first came to South Africa and started their restaurant businesses. Chinese fine-dining restaurants have become more and more popular. Identifying the customer expectations and Chinese fine-dining restaurant owner perceptions will help Chinese service providers to understand better the restaurant businesses. To ensure the development of the Chinese restaurant business in South Africa, it is very important to understand what South African customers want, whether there are differences between the Chinese restaurant owner perceptions of the service quality and South African customer expectations of the service quality. This would depend on the customers’ preferences, and provide a positive contribution to customer decision-making. Therefore, it is essential to understand and identify what is customer expectations are, what the management perceptions are and the differences between them. 5 In order to achieve the objectives of the research, the following approach was followed: Factors that influence the customer expectations and management perceptions are explained. Five factors used to measure the service quality of Chinese fine-dining restaurants are identified, namely reliability, responsiveness, assurance, empathy, tangibility. The responses to the questionnaire were collected and analysed to determine the extent to which factors are both important to customer expectations and management perceptions.
- Full Text:
- Date Issued: 2009
- Authors: Zhao, Feng
- Date: 2009
- Subjects: Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9339 , http://hdl.handle.net/10948/1088 , Hospitality industry -- South Africa -- Port Elizabeth -- Quality control , Restaurants -- Customer services -- South Africa -- Port Elizabeth
- Description: A good understanding of customer expectations is very important to service providers. Since the Chinese first came to South Africa and started their restaurant businesses. Chinese fine-dining restaurants have become more and more popular. Identifying the customer expectations and Chinese fine-dining restaurant owner perceptions will help Chinese service providers to understand better the restaurant businesses. To ensure the development of the Chinese restaurant business in South Africa, it is very important to understand what South African customers want, whether there are differences between the Chinese restaurant owner perceptions of the service quality and South African customer expectations of the service quality. This would depend on the customers’ preferences, and provide a positive contribution to customer decision-making. Therefore, it is essential to understand and identify what is customer expectations are, what the management perceptions are and the differences between them. 5 In order to achieve the objectives of the research, the following approach was followed: Factors that influence the customer expectations and management perceptions are explained. Five factors used to measure the service quality of Chinese fine-dining restaurants are identified, namely reliability, responsiveness, assurance, empathy, tangibility. The responses to the questionnaire were collected and analysed to determine the extent to which factors are both important to customer expectations and management perceptions.
- Full Text:
- Date Issued: 2009
An investigation into guests' perceived service quality of the bed-and-breakfast and guest house market industry in the Nelson Mandela Bay area
- Authors: Zhang, Jin
- Date: 2009
- Subjects: Hospitality industry -- Customer services , Boardinghouses -- Customer services -- South Africa , Bed and breakfast accommodations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9337 , http://hdl.handle.net/10948/1087
- Description: The tourism and hospitality industry has made a meaningful contribution to the development of the South African economy. Not only the hotels, but also the demand for self-catering holiday properties such as guest houses and bed-and-breakfast Bed and Breakfast establishments is increasing which could boost the tourist industry. Moreover, the prospect of the self-catering holiday properties in South Africa is extremely positive, particularly when the country is given the opportunity to hold the 2010 FIFA World Cup. Thus, expectations and perceptions are significantly shaped and transformed by the prosperous environment. The self-catering holiday properties should provide the best possible service to international and domestic tourists and ensure that their needs are fully met. The general purpose of this study was to evaluate the service quality of guest houses and Bed and Breakfasts in the Nelson Mandela Bay by comparing guests’ expectations and perceptions. The results of this study could assist the managers of guest house and Bed and Breakfast in improving its service performance to more effectively fulfil the needs of dynamic tourist market. The literature study provided an overview of tourism industry from the management and marketing perspectives, services marketing and a detailed discussion of service quality focusing on the nature of services, determinants of service quality and techniques for measuring service quality. The SERVQUAL model and its derivative, Lodging Quality Index (LQI), were adapted for measuring the guests’ perceived service quality in this research. ii The empirical data was collected by means of a survey, using a self-administered questionnaire distributed to guests who were staying at guest houses or Bed and Breakfasts in the Nelson Mandela Bay identified in terms of convenience sampling. One hundred and five useable questionnaires were received. The empirical findings based on the perception-minus-expectation (P-E) gap analysis showed that the perception mean scores were consistently lower than the expectation mean scores. This implies that guests perceived service quality of guest house and Bed and Breakfast to be relatively low. It is recommended that the managers of guest houses and BBs should: uniform the employees; use every tool to figure out what the guest wants; establish specific working procedures and help employees to understand their job responsibilities and mangers’ expectations; invite suggestions of existing located facilities from guests, and move the inconvenient facilities if possible; employ a communication audit to evaluate the overall quality of the communication system by comparing communication objectives to actual performance; combine useful destination information from different sources and update them on the website frequently; and apply an attracting layout to build positive image.
- Full Text:
- Date Issued: 2009
- Authors: Zhang, Jin
- Date: 2009
- Subjects: Hospitality industry -- Customer services , Boardinghouses -- Customer services -- South Africa , Bed and breakfast accommodations -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9337 , http://hdl.handle.net/10948/1087
- Description: The tourism and hospitality industry has made a meaningful contribution to the development of the South African economy. Not only the hotels, but also the demand for self-catering holiday properties such as guest houses and bed-and-breakfast Bed and Breakfast establishments is increasing which could boost the tourist industry. Moreover, the prospect of the self-catering holiday properties in South Africa is extremely positive, particularly when the country is given the opportunity to hold the 2010 FIFA World Cup. Thus, expectations and perceptions are significantly shaped and transformed by the prosperous environment. The self-catering holiday properties should provide the best possible service to international and domestic tourists and ensure that their needs are fully met. The general purpose of this study was to evaluate the service quality of guest houses and Bed and Breakfasts in the Nelson Mandela Bay by comparing guests’ expectations and perceptions. The results of this study could assist the managers of guest house and Bed and Breakfast in improving its service performance to more effectively fulfil the needs of dynamic tourist market. The literature study provided an overview of tourism industry from the management and marketing perspectives, services marketing and a detailed discussion of service quality focusing on the nature of services, determinants of service quality and techniques for measuring service quality. The SERVQUAL model and its derivative, Lodging Quality Index (LQI), were adapted for measuring the guests’ perceived service quality in this research. ii The empirical data was collected by means of a survey, using a self-administered questionnaire distributed to guests who were staying at guest houses or Bed and Breakfasts in the Nelson Mandela Bay identified in terms of convenience sampling. One hundred and five useable questionnaires were received. The empirical findings based on the perception-minus-expectation (P-E) gap analysis showed that the perception mean scores were consistently lower than the expectation mean scores. This implies that guests perceived service quality of guest house and Bed and Breakfast to be relatively low. It is recommended that the managers of guest houses and BBs should: uniform the employees; use every tool to figure out what the guest wants; establish specific working procedures and help employees to understand their job responsibilities and mangers’ expectations; invite suggestions of existing located facilities from guests, and move the inconvenient facilities if possible; employ a communication audit to evaluate the overall quality of the communication system by comparing communication objectives to actual performance; combine useful destination information from different sources and update them on the website frequently; and apply an attracting layout to build positive image.
- Full Text:
- Date Issued: 2009
Benchmark value chain clusters, agglomeration economies and dynamic externalities : an intergrated approach to regional economic development
- Authors: Zeelie, Eben Johannes
- Date: 2009
- Subjects: Industrial clusters , Regional economics , Regional economic disparities , Economic development , Regional planning
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8594 , http://hdl.handle.net/10948/1086 , Industrial clusters , Regional economics , Regional economic disparities , Economic development , Regional planning
- Description: From the broad overview of the cluster literature, the proposition emerges that the manipulation of regional economic structural and cluster factor conditions within a geographically proximate region can translate into sustainable regional economic growth outcomes. As a first step in exploring this research, a theoretical framework for the conceptualisation of industry clusters was established and a methodological framework applied to statistically identify major manufacturing value chain clusters in the Eastern Cape Province. This methodology combines a strength-of-linkage measure for all pairs of supply and use sectors (as revealed in the systematic analysis of intermediate purchasing and sales patterns in the South African Final Supply and Use Tables: 2002) with the application of Ward’s hierarchical cluster algorithm to map the national benchmark value chain clusters in the South African national economy. The ensuing national value chain benchmark cluster framework was then transposed to the Eastern Cape Province to reveal cluster concentrations and gaps that exist in the value chain clusters in the province. The methodology applied in this study provides an objective and clear perspective of inter-industry linkages in the South African economy and produces more detailed and evenly distributed clusters than traditional cluster identification methodologies. Secondary linkages were determined for each of the twenty-six core value chain clusters to depict the diversity of sectors linked to the respective core clusters. In transposing the national benchmark value chain cluster framework onto the Eastern Cape Province economy, a number of distinct advantages emerge. Firstly, it reveals gaps in value chain cluster groupings that may be filled through industry recruiting or regional business development strategies. However, not all industries absent from value chain clusters in the region are equally attractive for recruitment. Henceforth, the number of direct and indirect linkages to industries absent from the Eastern Cape Province serves as a measure of their relative attractiveness when considering their recruitment into the region. vi The benchmark value chain cluster framework alone does not explain which agglomeration externalities are generated and exploited within each cluster, but it served as the overarching framework for the remainder of the research. Accordingly, the value chain cluster framework was applied to evidence whether specialisation, competition or diversity (represented by MAR, Porter and Jacobs economies respectively) is the operative mechanism in generating cluster growth in the Eastern Cape Province. Since agglomeration externalities are not directly observable, construct-valid indicators for the various externalities, as well as appropriate mechanisms to empirically assess the statistical relevance of MAR-, Porter and Jacobs economies in stimulating cluster growth, were established. This thesis added to agglomeration literature by disaggregating the standard measure of diversity externalities into two unique diversity indicators, namely supply diversity (SDiv) and use diversity (UDiv). The SDiv- and UDiv coefficients measure the degree to which a value chain cluster’s supplying/user sectoral mix at provincial level differs from that of the cluster grouping at the national level. This distinction between supply-and use diversity developed in this study firstly provides a clearer insight into the relative regional presence of supplying- and using sectors to the various value chain clusters, and secondly, serves as a useful mechanism to regional policymakers in identifying industries that may be targeted for investment into a region. Therefore, by separating the diversity into its two components, a clear distinction can be drawn between the impact of supplying- and using sectors on value chain cluster growth in a particular region. From a narrow perspective, the empirical findings validate both the Marshall Arrow Romer- (small positive impact of regional cluster concentration) and the Jacobs theory (significant positive impact of cluster supply- and use diversity on cluster growth), while it invalidates Porter’s theory (no correlation between competition and cluster performance). The positive effect size recorded between the level of value chain cluster concentration and differential growth indicates that policy makers in the Eastern Cape Province will be well advised to direct growth interventions towards larger concentrated clusters, than towards smaller, incipient value chain clusters. Additionally, vii the effectiveness of targeted inward FDI to the Eastern Cape Province may be raised by evaluating the economic impact against current value chain cluster structure, as well as the effect on the supply- and use diversities of existing value chain clusters in the province. This thesis has also illustrated that value chain clusters that are concentrated in the region, show a positive effect size with the level of supply diversity in the region. Conversely, value chain clusters that reflect high levels of competitiveness record a positive effect size with use diversity. Policy interventions aimed at raising the performance of value chain clusters typified by smaller players in a competitive environment, should therefore consider raising the respective levels of use diversity in the region. This research awakens the proposition that a reliance on a serendipitous approach to generate dynamic externalities is not sufficient, and that certain factor conditions favour the transfer of tacit knowledge between cluster members. Accordingly, this research empirically explored whether statistically significant relationships can be detected between the common cluster elements, or factor conditions, that serve as conduits for the transfer of dynamic externalities and value chain cluster growth in the Eastern Cape Province. The findings indicate that linkages with knowledge generating institutions in the Eastern Cape Province do, albeit to a relatively small extent, have an impact on value chain cluster growth, and validates the assertion that cognitive enhancing institutions contribute to cluster growth. The importance of backward and forward linkages in nurturing regional growth is signified by the moderate effect size recorded by the level of vertical linkages and total value chain cluster growth. Similarly, a moderate effect size was recorded between the level of horizontal linkages and value chain cluster growth, which shows that cooperation amongst competing firms do stimulate cluster and regional growth in the Eastern Cape Province and affirms the proposition that inter-firm linkages on both vertical- and horizontal levels stimulate cluster growth. An expectation was that the institutional framework conditions would have a significant impact on value chain cluster growth in the Eastern Cape Province. However, the empirical findings reflect that the institutional framework conditions have no statistical impact on value chain cluster growth. The study also found a moderate, positive effect size between value chain cluster size (number of employees) and growth, which shows viii that size matters in regional growth. In other words, in contrast to their European counterparts, the larger the number of employees per value chain cluster, the greater the impact on value chain cluster growth in the Eastern Cape Province.
- Full Text:
- Date Issued: 2009
- Authors: Zeelie, Eben Johannes
- Date: 2009
- Subjects: Industrial clusters , Regional economics , Regional economic disparities , Economic development , Regional planning
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: vital:8594 , http://hdl.handle.net/10948/1086 , Industrial clusters , Regional economics , Regional economic disparities , Economic development , Regional planning
- Description: From the broad overview of the cluster literature, the proposition emerges that the manipulation of regional economic structural and cluster factor conditions within a geographically proximate region can translate into sustainable regional economic growth outcomes. As a first step in exploring this research, a theoretical framework for the conceptualisation of industry clusters was established and a methodological framework applied to statistically identify major manufacturing value chain clusters in the Eastern Cape Province. This methodology combines a strength-of-linkage measure for all pairs of supply and use sectors (as revealed in the systematic analysis of intermediate purchasing and sales patterns in the South African Final Supply and Use Tables: 2002) with the application of Ward’s hierarchical cluster algorithm to map the national benchmark value chain clusters in the South African national economy. The ensuing national value chain benchmark cluster framework was then transposed to the Eastern Cape Province to reveal cluster concentrations and gaps that exist in the value chain clusters in the province. The methodology applied in this study provides an objective and clear perspective of inter-industry linkages in the South African economy and produces more detailed and evenly distributed clusters than traditional cluster identification methodologies. Secondary linkages were determined for each of the twenty-six core value chain clusters to depict the diversity of sectors linked to the respective core clusters. In transposing the national benchmark value chain cluster framework onto the Eastern Cape Province economy, a number of distinct advantages emerge. Firstly, it reveals gaps in value chain cluster groupings that may be filled through industry recruiting or regional business development strategies. However, not all industries absent from value chain clusters in the region are equally attractive for recruitment. Henceforth, the number of direct and indirect linkages to industries absent from the Eastern Cape Province serves as a measure of their relative attractiveness when considering their recruitment into the region. vi The benchmark value chain cluster framework alone does not explain which agglomeration externalities are generated and exploited within each cluster, but it served as the overarching framework for the remainder of the research. Accordingly, the value chain cluster framework was applied to evidence whether specialisation, competition or diversity (represented by MAR, Porter and Jacobs economies respectively) is the operative mechanism in generating cluster growth in the Eastern Cape Province. Since agglomeration externalities are not directly observable, construct-valid indicators for the various externalities, as well as appropriate mechanisms to empirically assess the statistical relevance of MAR-, Porter and Jacobs economies in stimulating cluster growth, were established. This thesis added to agglomeration literature by disaggregating the standard measure of diversity externalities into two unique diversity indicators, namely supply diversity (SDiv) and use diversity (UDiv). The SDiv- and UDiv coefficients measure the degree to which a value chain cluster’s supplying/user sectoral mix at provincial level differs from that of the cluster grouping at the national level. This distinction between supply-and use diversity developed in this study firstly provides a clearer insight into the relative regional presence of supplying- and using sectors to the various value chain clusters, and secondly, serves as a useful mechanism to regional policymakers in identifying industries that may be targeted for investment into a region. Therefore, by separating the diversity into its two components, a clear distinction can be drawn between the impact of supplying- and using sectors on value chain cluster growth in a particular region. From a narrow perspective, the empirical findings validate both the Marshall Arrow Romer- (small positive impact of regional cluster concentration) and the Jacobs theory (significant positive impact of cluster supply- and use diversity on cluster growth), while it invalidates Porter’s theory (no correlation between competition and cluster performance). The positive effect size recorded between the level of value chain cluster concentration and differential growth indicates that policy makers in the Eastern Cape Province will be well advised to direct growth interventions towards larger concentrated clusters, than towards smaller, incipient value chain clusters. Additionally, vii the effectiveness of targeted inward FDI to the Eastern Cape Province may be raised by evaluating the economic impact against current value chain cluster structure, as well as the effect on the supply- and use diversities of existing value chain clusters in the province. This thesis has also illustrated that value chain clusters that are concentrated in the region, show a positive effect size with the level of supply diversity in the region. Conversely, value chain clusters that reflect high levels of competitiveness record a positive effect size with use diversity. Policy interventions aimed at raising the performance of value chain clusters typified by smaller players in a competitive environment, should therefore consider raising the respective levels of use diversity in the region. This research awakens the proposition that a reliance on a serendipitous approach to generate dynamic externalities is not sufficient, and that certain factor conditions favour the transfer of tacit knowledge between cluster members. Accordingly, this research empirically explored whether statistically significant relationships can be detected between the common cluster elements, or factor conditions, that serve as conduits for the transfer of dynamic externalities and value chain cluster growth in the Eastern Cape Province. The findings indicate that linkages with knowledge generating institutions in the Eastern Cape Province do, albeit to a relatively small extent, have an impact on value chain cluster growth, and validates the assertion that cognitive enhancing institutions contribute to cluster growth. The importance of backward and forward linkages in nurturing regional growth is signified by the moderate effect size recorded by the level of vertical linkages and total value chain cluster growth. Similarly, a moderate effect size was recorded between the level of horizontal linkages and value chain cluster growth, which shows that cooperation amongst competing firms do stimulate cluster and regional growth in the Eastern Cape Province and affirms the proposition that inter-firm linkages on both vertical- and horizontal levels stimulate cluster growth. An expectation was that the institutional framework conditions would have a significant impact on value chain cluster growth in the Eastern Cape Province. However, the empirical findings reflect that the institutional framework conditions have no statistical impact on value chain cluster growth. The study also found a moderate, positive effect size between value chain cluster size (number of employees) and growth, which shows viii that size matters in regional growth. In other words, in contrast to their European counterparts, the larger the number of employees per value chain cluster, the greater the impact on value chain cluster growth in the Eastern Cape Province.
- Full Text:
- Date Issued: 2009
Factors influencing international students' choice of enrolling at higher education institutions via the internet
- Authors: Yang, Ning
- Date: 2009
- Subjects: Internet marketing -- South Africa , Education, Higher -- Marketing , Internet in higher education -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9338 , http://hdl.handle.net/10948/1084 , Internet marketing -- South Africa , Education, Higher -- Marketing , Internet in higher education -- South Africa
- Description: As the competition increase in the Higher Education industry, marketing departments of Higher Education Institutions view students as consumers and market their institutions. At the mean time, universities around the world encourage their international offices to increase the foreign student enrollments. This research investigates the factors influencing international students’ choice of enrolling at Higher Educational Institutions (HEI) via the internet: international students’ Internet use to facilitate information search and decision making. This survey of international students from Nelson Mandela Metropolitan University (NMMU) explored the Internet’s role in marketing international education. Based on this exploratory research, NMMU educational institutions gain insights of online customer service for successfully recruiting students. The results show that prospective overseas students do indeed use the internet. Overall evaluation of the factors influencing the use of the internet for enrolling at HEIs was determined by four factors: namely, perceived usefulness, consumer involvement, perceived ease of use and opinion leadership.
- Full Text:
- Date Issued: 2009
- Authors: Yang, Ning
- Date: 2009
- Subjects: Internet marketing -- South Africa , Education, Higher -- Marketing , Internet in higher education -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9338 , http://hdl.handle.net/10948/1084 , Internet marketing -- South Africa , Education, Higher -- Marketing , Internet in higher education -- South Africa
- Description: As the competition increase in the Higher Education industry, marketing departments of Higher Education Institutions view students as consumers and market their institutions. At the mean time, universities around the world encourage their international offices to increase the foreign student enrollments. This research investigates the factors influencing international students’ choice of enrolling at Higher Educational Institutions (HEI) via the internet: international students’ Internet use to facilitate information search and decision making. This survey of international students from Nelson Mandela Metropolitan University (NMMU) explored the Internet’s role in marketing international education. Based on this exploratory research, NMMU educational institutions gain insights of online customer service for successfully recruiting students. The results show that prospective overseas students do indeed use the internet. Overall evaluation of the factors influencing the use of the internet for enrolling at HEIs was determined by four factors: namely, perceived usefulness, consumer involvement, perceived ease of use and opinion leadership.
- Full Text:
- Date Issued: 2009
Managing leader member exchange frequency effectively in a South African retail company
- Viljoen, Petrus Johannes Jacobus
- Authors: Viljoen, Petrus Johannes Jacobus
- Date: 2009
- Subjects: Communication in organizations -- South Africa , Communication in management -- South Africa , Leadership -- South Africa , Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8692 , http://hdl.handle.net/10948/1106 , Communication in organizations -- South Africa , Communication in management -- South Africa , Leadership -- South Africa , Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Description: The purpose of this research is to highlight the importance of identifying the communication frequency within the leader-member exchange (LMX) relationship, and to appreciate what the positive or negative effect of a low or high LMX frequency has on this relationship and on staff morale. Management is for the most part responsible for communication frequency and is in a position and has the means to change such frequency or to add additional communication channels. The research was based on a program introduced in a South African retail company three years ago. Data was collected from 64 stores in the Western Cape and the results were statistically analysed on the SPSS16 program. The results clearly supported the hypotheses that, in a low-communication frequency area, an increase in communication frequency has a positive effect on staff morale and that the proximity to head office (or lack of it) does not have a negative effect on staff morale.
- Full Text:
- Date Issued: 2009
- Authors: Viljoen, Petrus Johannes Jacobus
- Date: 2009
- Subjects: Communication in organizations -- South Africa , Communication in management -- South Africa , Leadership -- South Africa , Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8692 , http://hdl.handle.net/10948/1106 , Communication in organizations -- South Africa , Communication in management -- South Africa , Leadership -- South Africa , Organizational behavior -- South Africa , Organizational effectiveness -- South Africa
- Description: The purpose of this research is to highlight the importance of identifying the communication frequency within the leader-member exchange (LMX) relationship, and to appreciate what the positive or negative effect of a low or high LMX frequency has on this relationship and on staff morale. Management is for the most part responsible for communication frequency and is in a position and has the means to change such frequency or to add additional communication channels. The research was based on a program introduced in a South African retail company three years ago. Data was collected from 64 stores in the Western Cape and the results were statistically analysed on the SPSS16 program. The results clearly supported the hypotheses that, in a low-communication frequency area, an increase in communication frequency has a positive effect on staff morale and that the proximity to head office (or lack of it) does not have a negative effect on staff morale.
- Full Text:
- Date Issued: 2009
A model for evaluating training and development initiatives in the Botswana public service
- Tshukudu, Theophilus Tebetso
- Authors: Tshukudu, Theophilus Tebetso
- Date: 2009
- Subjects: Civil service -- Personnel management -- Botswana , Civil service -- Labor productivity -- Botswana , Civil service -- Botswana -- Evaluation , Employees -- Training of , Public administration
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9384 , http://hdl.handle.net/10948/879 , Civil service -- Personnel management -- Botswana , Civil service -- Labor productivity -- Botswana , Civil service -- Botswana -- Evaluation , Employees -- Training of , Public administration
- Description: The purpose of this study was to develop an integrated model for evaluating training and development initiatives used by the Botswana public service. To achieve this goal, the following actions were taken: A literature study was conducted to identify the scope and impact of an effective training and development initiative and its evaluation; A literature study was conducted to identify strategies for evaluating training and development initiatives. The theoretical study focused on effective training and development strategies and their evaluation and critical organisational factors that contribute to successful training evaluation; The findings from the literature study were integrated into a model for evaluating training and development initiatives to be used by the Botswana public service; and This model was used as the basis for the development of a survey questionnaire to determine whether trainers, training managers and supervisors who were responsible for training and development in the public service agreed with the effective strategies for evaluating training and development developed in the study. The survey was conducted in ministries and departments in the south east district of Botswana, mainly in Gaborone, where ministries and government departments are located. The empirical results from the study showed that the majority of respondents’ training and development activities were not evaluated and that there is no link between training and development and performance management. In particular, disagreements were shown with regard to ten strategies and critical organisational factors. Evaluation of training and development in general, is an issue that organisations are challenged with on a daily basis. Lack of skills by trainers on how to evaluate training and development is one major contributing factor to this problem. An integrated and strategic approach towards the evaluation of training and development is required to effectively and constructively train and development employees according to strategic organisational goals, rather than according to individual trainee’s goals.
- Full Text:
- Date Issued: 2009
- Authors: Tshukudu, Theophilus Tebetso
- Date: 2009
- Subjects: Civil service -- Personnel management -- Botswana , Civil service -- Labor productivity -- Botswana , Civil service -- Botswana -- Evaluation , Employees -- Training of , Public administration
- Language: English
- Type: Thesis , Doctoral , DTech
- Identifier: vital:9384 , http://hdl.handle.net/10948/879 , Civil service -- Personnel management -- Botswana , Civil service -- Labor productivity -- Botswana , Civil service -- Botswana -- Evaluation , Employees -- Training of , Public administration
- Description: The purpose of this study was to develop an integrated model for evaluating training and development initiatives used by the Botswana public service. To achieve this goal, the following actions were taken: A literature study was conducted to identify the scope and impact of an effective training and development initiative and its evaluation; A literature study was conducted to identify strategies for evaluating training and development initiatives. The theoretical study focused on effective training and development strategies and their evaluation and critical organisational factors that contribute to successful training evaluation; The findings from the literature study were integrated into a model for evaluating training and development initiatives to be used by the Botswana public service; and This model was used as the basis for the development of a survey questionnaire to determine whether trainers, training managers and supervisors who were responsible for training and development in the public service agreed with the effective strategies for evaluating training and development developed in the study. The survey was conducted in ministries and departments in the south east district of Botswana, mainly in Gaborone, where ministries and government departments are located. The empirical results from the study showed that the majority of respondents’ training and development activities were not evaluated and that there is no link between training and development and performance management. In particular, disagreements were shown with regard to ten strategies and critical organisational factors. Evaluation of training and development in general, is an issue that organisations are challenged with on a daily basis. Lack of skills by trainers on how to evaluate training and development is one major contributing factor to this problem. An integrated and strategic approach towards the evaluation of training and development is required to effectively and constructively train and development employees according to strategic organisational goals, rather than according to individual trainee’s goals.
- Full Text:
- Date Issued: 2009
Assessment of the quality of primary health care services rendered at Moses Mabida Clinic
- Authors: Tsetswa, Mncedisi Patrick
- Date: 2009
- Subjects: Primary health care -- South Africa , Health facilities
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8727 , http://hdl.handle.net/10948/880 , Primary health care -- South Africa , Health facilities
- Description: Health is a basic human right enshrined in the South African Constitution. It is the responsibility of government to ensure that the nation is healthy because good health is a prerequisite for social and economic development as well as an outcome of that process. Special attention on the healthcare needs of rural communities should be given because these communities were the worst affected by the legacy of the apartheid regime. Moses Mabida community is no exception. Since the advent of democracy, work has been done to ensure that adequate primary health care services are delivered to previously disadvantaged communities such as Moses Mabida. To monitor progress on health care service delivery, evaluation of these services is needed. The evaluation of these services will help identify the strengths and weaknesses so as to come up with quality improvement strategies, hence this study. This study takes form of an assessment survey involving a literature review and a survey of members of the Moses Mabida community who depend on the clinic for their health care needs. The literature identified best practice models of primary health care and these were used as an analytic tool to determine to what extent the primary health care services at Moses Mabida comply with national and international standards. It has been shown that the primary health care services at Moses Mabida Clinic largely comply with national and international standards although several recommendations have been presented for consideration.
- Full Text:
- Date Issued: 2009
- Authors: Tsetswa, Mncedisi Patrick
- Date: 2009
- Subjects: Primary health care -- South Africa , Health facilities
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8727 , http://hdl.handle.net/10948/880 , Primary health care -- South Africa , Health facilities
- Description: Health is a basic human right enshrined in the South African Constitution. It is the responsibility of government to ensure that the nation is healthy because good health is a prerequisite for social and economic development as well as an outcome of that process. Special attention on the healthcare needs of rural communities should be given because these communities were the worst affected by the legacy of the apartheid regime. Moses Mabida community is no exception. Since the advent of democracy, work has been done to ensure that adequate primary health care services are delivered to previously disadvantaged communities such as Moses Mabida. To monitor progress on health care service delivery, evaluation of these services is needed. The evaluation of these services will help identify the strengths and weaknesses so as to come up with quality improvement strategies, hence this study. This study takes form of an assessment survey involving a literature review and a survey of members of the Moses Mabida community who depend on the clinic for their health care needs. The literature identified best practice models of primary health care and these were used as an analytic tool to determine to what extent the primary health care services at Moses Mabida comply with national and international standards. It has been shown that the primary health care services at Moses Mabida Clinic largely comply with national and international standards although several recommendations have been presented for consideration.
- Full Text:
- Date Issued: 2009
Causes and consequences of the shortage of electrical artisans at Eskom
- Authors: Toni, Thami
- Date: 2009
- Subjects: Underemployment , Manpower
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8730 , http://hdl.handle.net/10948/864 , Underemployment , Manpower
- Description: The aim of this research was to examine the causes and consequences of the shortage of electrical artisans at Eskom, using the Southern Region as a case study. Eskom used to be one of the leading public enterprises in the training of artisans to fulfil its own demand as well as to meet industry demand. This research reveals that this is no longer the case. Eskom Southern Region, a sub-division of Eskom Holdings, employs about 1700 employees. More than three quarters of these employees are employed in departments that utilise mostly electrical artisans. Natural attrition and the curtailment on the number of employees indentured and trained as electrical artisans has presented the Eskom Southern Region with a skills acquisition and retention challenge. Against this background, the study sought to discover how far Eskom Southern Region implements training and development interventions and recruitment and retention strategies in response to skill shortages. The study is based on a review of literature on skill shortages, a questionnaire opinion survey on skill shortages completed by employees at Eskom Southern Region, document study, and interviews with relevant stakeholders. The empirical study confirmed the findings of the research and skills shortages were identified for particular positions employing electrical artisans. The results show worsening skill shortages and hard-to-fill vacancies. The study proposes recommendations that encompass strategic responses, workplace-based strategies, and training-based strategies to address the shortage of electrical artisans.
- Full Text:
- Date Issued: 2009
- Authors: Toni, Thami
- Date: 2009
- Subjects: Underemployment , Manpower
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8730 , http://hdl.handle.net/10948/864 , Underemployment , Manpower
- Description: The aim of this research was to examine the causes and consequences of the shortage of electrical artisans at Eskom, using the Southern Region as a case study. Eskom used to be one of the leading public enterprises in the training of artisans to fulfil its own demand as well as to meet industry demand. This research reveals that this is no longer the case. Eskom Southern Region, a sub-division of Eskom Holdings, employs about 1700 employees. More than three quarters of these employees are employed in departments that utilise mostly electrical artisans. Natural attrition and the curtailment on the number of employees indentured and trained as electrical artisans has presented the Eskom Southern Region with a skills acquisition and retention challenge. Against this background, the study sought to discover how far Eskom Southern Region implements training and development interventions and recruitment and retention strategies in response to skill shortages. The study is based on a review of literature on skill shortages, a questionnaire opinion survey on skill shortages completed by employees at Eskom Southern Region, document study, and interviews with relevant stakeholders. The empirical study confirmed the findings of the research and skills shortages were identified for particular positions employing electrical artisans. The results show worsening skill shortages and hard-to-fill vacancies. The study proposes recommendations that encompass strategic responses, workplace-based strategies, and training-based strategies to address the shortage of electrical artisans.
- Full Text:
- Date Issued: 2009
Adapting retail business models for the petroleum industry
- Authors: Tait, Hennie Leon
- Date: 2009
- Subjects: Petroleum products -- Prices , Petroleum industry and trade -- South Africa , Petroleum industry and trade -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8689 , http://hdl.handle.net/10948/1110 , Petroleum products -- Prices , Petroleum industry and trade -- South Africa , Petroleum industry and trade -- Economic aspects -- South Africa
- Description: Deregulation as an open market system is likely to be implemented in the Petroleum industry of South Africa. To secure the success of the retail petroleum industry by means of business and job opportunities one has to investigate the current evolution of the industry and what factors will have a measurable impact on the retail petroleum industry.
- Full Text:
- Date Issued: 2009
- Authors: Tait, Hennie Leon
- Date: 2009
- Subjects: Petroleum products -- Prices , Petroleum industry and trade -- South Africa , Petroleum industry and trade -- Economic aspects -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8689 , http://hdl.handle.net/10948/1110 , Petroleum products -- Prices , Petroleum industry and trade -- South Africa , Petroleum industry and trade -- Economic aspects -- South Africa
- Description: Deregulation as an open market system is likely to be implemented in the Petroleum industry of South Africa. To secure the success of the retail petroleum industry by means of business and job opportunities one has to investigate the current evolution of the industry and what factors will have a measurable impact on the retail petroleum industry.
- Full Text:
- Date Issued: 2009
Improving the strategic management of employee job performance and organisational commitment at merged higher education institutions in South Africa
- Authors: Stofile, Regina Ntongolozi
- Date: 2009
- Subjects: Strategic planning -- Universities , Strategic planning -- Universities and colleges -- South Africa , Mergers -- Universities and colleges -- South Africa , Strategic planning -- Education (Higher)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9311 , http://hdl.handle.net/10948/d1018798
- Description: In reaction to intense global competition and increased customer demands, business firms are continuously engaged in activities to increase the effectiveness of their businesses. To be effective business firms must reduce costs, improve the quality of their products and respond quickly to the new opportunities in the market place. These activities often require the restructuring of such businesses. The restructuring of businesses often takes the form of strategic alliances, outsourcing, vertical integration, mergers or acquisitions. It is not only businesses that undergo restructuring, but recently also higher education institutions. The South African higher education system has undergone a complex restructuring process of merging universities, technikons, colleges and technical schools. This transformation of higher education in South Africa has been regulated by the Higher Education Act (101 of 1997). This restructuring took form of mergers between technikons and universities to form new higher education institutions and has been directed at correcting past educational discrimination and at ensuring equal opportunities for higher education. High levels of negativity, demoralization, demotivation and disempowerment due to higher-education restructuring have been reported, not only in South Africa, but also in other countries. Despite the above-mentioned problems identified in the restructuring of higher education world-wide, a lack of quantitative research appears to exist on the human dimension involved in the process. The main objective of the study is to improve the strategic management of the post-merger process at higher education institutions in South Africa by investigating what influence the present restructuring process exerts on the motivation, organisational commitment and job performance of their staff. The sample consisted of three hundred and twenty-nine (329) staff members from the three merged universities in South Africa. The empirical results revealed the following: To improve the strategic management of the post-merger process at universities, management needs to focus on the managing of organisational commitment, as it is the strongest determinant of the employees’ performance intent; To manage organisation commitment, management must manage especially the employees’ identification with the organisational culture of the new institutions; after organisational commitment, management must focus on employee motivation which includes increasing the employees’ satisfaction with their remuneration packages, their peer relations and their growth factors; and, To manage the employees’ identification with the organisational culture of the new institutions, management must manage employees’ perceptions about increased student access, successes in merger goal achievement and fairness of workload dispensations. The main contribution of the study is the empirical support produced for elements which should be focused upon in strategy execution, namely the interplay among employee job performance, organizational commitment, organizational culture identification and motivational rewards. By doing so, the study provided the empirical foundation for a model that could be used to strategically manage the post-merger process at universities.
- Full Text:
- Date Issued: 2009
- Authors: Stofile, Regina Ntongolozi
- Date: 2009
- Subjects: Strategic planning -- Universities , Strategic planning -- Universities and colleges -- South Africa , Mergers -- Universities and colleges -- South Africa , Strategic planning -- Education (Higher)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: vital:9311 , http://hdl.handle.net/10948/d1018798
- Description: In reaction to intense global competition and increased customer demands, business firms are continuously engaged in activities to increase the effectiveness of their businesses. To be effective business firms must reduce costs, improve the quality of their products and respond quickly to the new opportunities in the market place. These activities often require the restructuring of such businesses. The restructuring of businesses often takes the form of strategic alliances, outsourcing, vertical integration, mergers or acquisitions. It is not only businesses that undergo restructuring, but recently also higher education institutions. The South African higher education system has undergone a complex restructuring process of merging universities, technikons, colleges and technical schools. This transformation of higher education in South Africa has been regulated by the Higher Education Act (101 of 1997). This restructuring took form of mergers between technikons and universities to form new higher education institutions and has been directed at correcting past educational discrimination and at ensuring equal opportunities for higher education. High levels of negativity, demoralization, demotivation and disempowerment due to higher-education restructuring have been reported, not only in South Africa, but also in other countries. Despite the above-mentioned problems identified in the restructuring of higher education world-wide, a lack of quantitative research appears to exist on the human dimension involved in the process. The main objective of the study is to improve the strategic management of the post-merger process at higher education institutions in South Africa by investigating what influence the present restructuring process exerts on the motivation, organisational commitment and job performance of their staff. The sample consisted of three hundred and twenty-nine (329) staff members from the three merged universities in South Africa. The empirical results revealed the following: To improve the strategic management of the post-merger process at universities, management needs to focus on the managing of organisational commitment, as it is the strongest determinant of the employees’ performance intent; To manage organisation commitment, management must manage especially the employees’ identification with the organisational culture of the new institutions; after organisational commitment, management must focus on employee motivation which includes increasing the employees’ satisfaction with their remuneration packages, their peer relations and their growth factors; and, To manage the employees’ identification with the organisational culture of the new institutions, management must manage employees’ perceptions about increased student access, successes in merger goal achievement and fairness of workload dispensations. The main contribution of the study is the empirical support produced for elements which should be focused upon in strategy execution, namely the interplay among employee job performance, organizational commitment, organizational culture identification and motivational rewards. By doing so, the study provided the empirical foundation for a model that could be used to strategically manage the post-merger process at universities.
- Full Text:
- Date Issued: 2009
Strategies to equip females for managerial positions
- Authors: Smailes, Chanél
- Date: 2009
- Subjects: Women executives -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8696 , http://hdl.handle.net/10948/1095 , Women executives -- South Africa
- Description: The study was concerned with identifying both organisational and personal strategies utilised by females in managerial positions within South Africa. From an analysis of both primary and secondary data, it was concluded that executive women in South Africa are utilising personal strategies more extensively than relying solely on organisational strategies to facilitate them to managerial positions and the respondents therefore deemed these personal strategies to have a greater impact than that of the organisational strategies. Both organisations and individuals would benefit from this study as the study brings to the fore the lack of organisational strategies utilised by organisations within South Africa, as well as highlighting those strategies found most beneficial by executive women as having the greatest impact on their careers. This indication would allow for organisations to efficiently invest in those strategies having the most impact on female executives’ careers. Individual women at non-management or junior management levels could integrate the personal strategies highlighted in this study as being most effective into their career development plans. By ensuring both organisations and women together are working to equip females for managerial positions, both organisational and personal performance of South African female managers will be maximized.
- Full Text:
- Date Issued: 2009
- Authors: Smailes, Chanél
- Date: 2009
- Subjects: Women executives -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8696 , http://hdl.handle.net/10948/1095 , Women executives -- South Africa
- Description: The study was concerned with identifying both organisational and personal strategies utilised by females in managerial positions within South Africa. From an analysis of both primary and secondary data, it was concluded that executive women in South Africa are utilising personal strategies more extensively than relying solely on organisational strategies to facilitate them to managerial positions and the respondents therefore deemed these personal strategies to have a greater impact than that of the organisational strategies. Both organisations and individuals would benefit from this study as the study brings to the fore the lack of organisational strategies utilised by organisations within South Africa, as well as highlighting those strategies found most beneficial by executive women as having the greatest impact on their careers. This indication would allow for organisations to efficiently invest in those strategies having the most impact on female executives’ careers. Individual women at non-management or junior management levels could integrate the personal strategies highlighted in this study as being most effective into their career development plans. By ensuring both organisations and women together are working to equip females for managerial positions, both organisational and personal performance of South African female managers will be maximized.
- Full Text:
- Date Issued: 2009
Assessing entrepreneurship education at secondary schools in the NMBM
- Authors: Sathorar, Heloise Helena
- Date: 2009
- Subjects: Business education -- South Africa , Entrepreneurship -- Study and teaching (Secondary) -- South Africa , Curriculum planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8697 , http://hdl.handle.net/10948/1081 , Business education -- South Africa , Entrepreneurship -- Study and teaching (Secondary) -- South Africa , Curriculum planning -- South Africa
- Description: Entrepreneurship has emerged over the last two decades as arguably the most potent economic force the world has ever experienced (Kuratko, 2005: 577). Entrepreneurship has become a pressing national priority in South Africa as there are simply not enough existing jobs to absorb the influx of school leavers into the labour market (www.ssaci.org.za). The Global Entrepreneurship Monitor study has consistently highlighted the weaknesses in the education system as a factor limiting entrepreneurial activities in South Africa (Orford, 2004: 26). Entrepreneurship education was introduced into the Further Education and Training curriculum (Grades 10-12) in 2006 as part of an optional subject Business Studies (Horn, 2006: 120). Preliminary evidence suggests widespread problems across the country with the implementation of entrepreneurship education programs in schools (Isaacs, Visser, Friedrich and Brijlal, 2007: 618). The primary objective of this study is to improve entrepreneurship education at secondary school level by investigating how effective the current entrepreneurship education program is in providing school leavers with the entrepreneurial knowledge and skills required to start their own business. The study conducted a literature review to establish global trends of entrepreneurship education. Furthermore, a qualitative case study approach was used, where three schools from Nelson Mandela Bay Municipality was selected for collecting data on the progress of entrepreneurship education in secondary schools. The study found that prescribed content for entrepreneurship education is being taught at secondary schools. However, concerns were identified with the methods used to teach entrepreneurship education as it lacked practical exposure to real life situations. The study found that the way in which entrepreneurship education was taught did not motivate school leavers to start their own business. Therefore, the study recommends that entrepreneurship education should be offered as an independent subject and not as part of another subject. Furthermore, a practical approach should be followed in teaching entrepreneurship education. Finally, commitment and collaborative participation by all stakeholders are required to ensure the success of entrepreneurship education.
- Full Text:
- Date Issued: 2009
- Authors: Sathorar, Heloise Helena
- Date: 2009
- Subjects: Business education -- South Africa , Entrepreneurship -- Study and teaching (Secondary) -- South Africa , Curriculum planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8697 , http://hdl.handle.net/10948/1081 , Business education -- South Africa , Entrepreneurship -- Study and teaching (Secondary) -- South Africa , Curriculum planning -- South Africa
- Description: Entrepreneurship has emerged over the last two decades as arguably the most potent economic force the world has ever experienced (Kuratko, 2005: 577). Entrepreneurship has become a pressing national priority in South Africa as there are simply not enough existing jobs to absorb the influx of school leavers into the labour market (www.ssaci.org.za). The Global Entrepreneurship Monitor study has consistently highlighted the weaknesses in the education system as a factor limiting entrepreneurial activities in South Africa (Orford, 2004: 26). Entrepreneurship education was introduced into the Further Education and Training curriculum (Grades 10-12) in 2006 as part of an optional subject Business Studies (Horn, 2006: 120). Preliminary evidence suggests widespread problems across the country with the implementation of entrepreneurship education programs in schools (Isaacs, Visser, Friedrich and Brijlal, 2007: 618). The primary objective of this study is to improve entrepreneurship education at secondary school level by investigating how effective the current entrepreneurship education program is in providing school leavers with the entrepreneurial knowledge and skills required to start their own business. The study conducted a literature review to establish global trends of entrepreneurship education. Furthermore, a qualitative case study approach was used, where three schools from Nelson Mandela Bay Municipality was selected for collecting data on the progress of entrepreneurship education in secondary schools. The study found that prescribed content for entrepreneurship education is being taught at secondary schools. However, concerns were identified with the methods used to teach entrepreneurship education as it lacked practical exposure to real life situations. The study found that the way in which entrepreneurship education was taught did not motivate school leavers to start their own business. Therefore, the study recommends that entrepreneurship education should be offered as an independent subject and not as part of another subject. Furthermore, a practical approach should be followed in teaching entrepreneurship education. Finally, commitment and collaborative participation by all stakeholders are required to ensure the success of entrepreneurship education.
- Full Text:
- Date Issued: 2009
A qualitative analysis of the cost and management accounting curricula at higher education institutions in South Africa
- Authors: Roodt, Luan
- Date: 2009
- Subjects: Cost accounting -- South Africa , Managerial accounting -- South Africa , Education, Higher -- Curricula -- South Africa , Curriculum planning -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8973 , http://hdl.handle.net/10948/1202 , Cost accounting -- South Africa , Managerial accounting -- South Africa , Education, Higher -- Curricula -- South Africa , Curriculum planning -- South Africa
- Description: The democracy in South Africa brought about many changes and new challenges. One such challenge was to transform the Higher Education institutes in South Africa. The National Commission on Higher Education (NCHE) resulted in the proposed National Plan for Higher Education in 2001. This referred to the restructuring of Higher Educational Institutes in South Africa. The National Plan for Higher Education listed priorities within section 6, which deals with the restructuring process. Some of these priorities referred to the reduction of duplications and overlaps in the programmes offered. Prior to 2005, Technikons offered the course National Diploma: Cost and Management Accounting over three years. Former Technikons developed their curricula for Cost and Management Accounting to utilise career orientated training in order to provide students with the necessary knowledge and skills for careers in financial and cost and management accounting as was applied in commerce and industry. Before the transformation and restructuring of the South African higher education institutions, Technikons in South Africa was part of a National system where a National curriculum was developed and implemented by all Technikons in South Africa. Curriculum development took place on a national level. Therefore, the programmes offered at these former Technikons were similar. Some of the former Technikons still offer the National Diploma in Cost and Management Accounting but in a different format. Students registering for this programme, register for a National Higher Certificate (NHC) in Accountancy. The duration of this NHC is two years where after students can complete a third year to graduate with a National Diploma in Cost and Management Accounting. The NHC in Accountancy was also developed on a national level and the curricula are similar at the higher education institutions offering it in South Africa. Since the merger of higher education institutions in South Africa, the responsibility to develop new programmes shifted from a national level to an institutional level. The newly merged institutions carry the responsibility to develop new programmes which suites the specific institution and serves the need of the specific communities. The iv primary objective of this study is to analyse the Cost and Management Accounting curricula in South Africa with the intention to propose a new curriculum for this diploma. To suggest a proposed curriculum, the old curricula of the various South African institutions were considered using qualitative research methods. The four South African institutions and the two Australian institutions were analysed and a balanced curriculum proposed out of this information. The proposed curriculum for the diploma in accounting, combined subjects that have been offered previously and subjects that could further expand graduate employability. Five companies were selected to evaluate the proposed curriculum. After considering the views of all the interviewed employers, a final curriculum was suggested for the Diploma in Accounting. As a result of this study it was clear that in-service training should be added to the Diploma in Accounting. Eighty percent of the interviewed potential employers suggested that practical experience in third year studies would significantly enhance student employability. Cost and Management Accounting has long been used by accountants to help managers understand the different costs of running a business. It is important for managers to identify certain areas of the business process where costs can be cut and the profitability increased. From this study it is clear that the proposed curriculum is acceptable to employers as they found that students will benefit from it.
- Full Text:
- Date Issued: 2009
- Authors: Roodt, Luan
- Date: 2009
- Subjects: Cost accounting -- South Africa , Managerial accounting -- South Africa , Education, Higher -- Curricula -- South Africa , Curriculum planning -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:8973 , http://hdl.handle.net/10948/1202 , Cost accounting -- South Africa , Managerial accounting -- South Africa , Education, Higher -- Curricula -- South Africa , Curriculum planning -- South Africa
- Description: The democracy in South Africa brought about many changes and new challenges. One such challenge was to transform the Higher Education institutes in South Africa. The National Commission on Higher Education (NCHE) resulted in the proposed National Plan for Higher Education in 2001. This referred to the restructuring of Higher Educational Institutes in South Africa. The National Plan for Higher Education listed priorities within section 6, which deals with the restructuring process. Some of these priorities referred to the reduction of duplications and overlaps in the programmes offered. Prior to 2005, Technikons offered the course National Diploma: Cost and Management Accounting over three years. Former Technikons developed their curricula for Cost and Management Accounting to utilise career orientated training in order to provide students with the necessary knowledge and skills for careers in financial and cost and management accounting as was applied in commerce and industry. Before the transformation and restructuring of the South African higher education institutions, Technikons in South Africa was part of a National system where a National curriculum was developed and implemented by all Technikons in South Africa. Curriculum development took place on a national level. Therefore, the programmes offered at these former Technikons were similar. Some of the former Technikons still offer the National Diploma in Cost and Management Accounting but in a different format. Students registering for this programme, register for a National Higher Certificate (NHC) in Accountancy. The duration of this NHC is two years where after students can complete a third year to graduate with a National Diploma in Cost and Management Accounting. The NHC in Accountancy was also developed on a national level and the curricula are similar at the higher education institutions offering it in South Africa. Since the merger of higher education institutions in South Africa, the responsibility to develop new programmes shifted from a national level to an institutional level. The newly merged institutions carry the responsibility to develop new programmes which suites the specific institution and serves the need of the specific communities. The iv primary objective of this study is to analyse the Cost and Management Accounting curricula in South Africa with the intention to propose a new curriculum for this diploma. To suggest a proposed curriculum, the old curricula of the various South African institutions were considered using qualitative research methods. The four South African institutions and the two Australian institutions were analysed and a balanced curriculum proposed out of this information. The proposed curriculum for the diploma in accounting, combined subjects that have been offered previously and subjects that could further expand graduate employability. Five companies were selected to evaluate the proposed curriculum. After considering the views of all the interviewed employers, a final curriculum was suggested for the Diploma in Accounting. As a result of this study it was clear that in-service training should be added to the Diploma in Accounting. Eighty percent of the interviewed potential employers suggested that practical experience in third year studies would significantly enhance student employability. Cost and Management Accounting has long been used by accountants to help managers understand the different costs of running a business. It is important for managers to identify certain areas of the business process where costs can be cut and the profitability increased. From this study it is clear that the proposed curriculum is acceptable to employers as they found that students will benefit from it.
- Full Text:
- Date Issued: 2009
Citizen participation, decentralization and inclusive development : a survey on citizen participation and decentralization in South Africa with specific reference to the Eastern Cape c.2005
- Authors: Robino, Carolina
- Date: 2009
- Subjects: Local government -- Citizen participation , Decentralization in government -- South Africa , Political planning -- Citizen participation , Community development, Urban -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9084 , http://hdl.handle.net/10948/875 , Local government -- Citizen participation , Decentralization in government -- South Africa , Political planning -- Citizen participation , Community development, Urban -- South Africa -- Eastern Cape
- Description: Contemporary debates about development confer a prominent role to citizen participation and decentralization. Growing scepticism about the efficacy of narrowly conceived measures add pressure to reform development both theoretically and in practical terms. There is a greater understanding that ‘traditional’ development approaches and policies need to be reformulated and decentralization and citizen participation have been proposed as remedies to previous development failures. It is frequently argued that citizen participation will improve the efficiency and efficacy of public services. Citizen participation is meant to render local government more accountable and to contribute to deepening democracy, by reinforcing representative democratic institutions with participatory forms. At the same time, decentralization reforms have been proposed as a response to the failures of highly centralized states. From a political perspective, it is argued, decentralization reforms can help the central state gain legitimacy and have been seen as a strategy for maintaining political stability. It has been repeatedly suggested that physical proximity makes it easier for citizens to hold local officials accountable for their performance. From an economic perspective, decentralization can improve the match between the mix of services provided by the public sector and the preferences of the local population. It has also been noted that people are more willing to pay for services that respond to their priorities and that increased competition between local governments generates spaces for more creative responses adapted to local needs. But then, can decentralization and citizen participation live up to the faith and expectations that they have inspired? I argue that the literature commonly over-emphasises the role of citizen participation and decentralization in development and what these processes and reforms can achieve. Much of the evidence is anecdotal in nature and tends to neglect the specific contexts in which these processes take place. Also largely ignored are political economy considerations and a critical exploration of the relationship between these two key words. At best, when their interrelationships are addressed decentralization and citizen participation are conceived as based on a symbiotic relationship. I suggest, however, that the relationship between these two processes is not as straightforward as most of the literature assumes. The meanings of these two key words in current development lexicon are explored and critically assessed. I argue that whether or not the rising prominence of these two words actually means the emergence of a new development agenda is a moot point. It critically depends on the understandings of these ambiguous terms. The thesis adopts a political economy approach. Combined with this is an awareness of the broader historical and socio-economic context in which citizen participation and decentralization take place. The thesis applies these ideas triangulating diverse research methods and data sources. It combines a literature review and documentary analysis, a survey conducted with municipal authorities and civil society organizations in the Eastern Cape as well as structured interviews with Ward councillors and with key informants. From a theoretical perspective, the study lays a foundation for understanding the relationship between development policies outcomes and the nature of citizen participation and decentralization in developing countries. This, in turn, provides a basis from which citizen participation and decentralization in South Africa can be assessed and understood. The thesis presents evidence from a case study of the Eastern Cape, South Africa. By revealing how different dimensions of decentralization and citizen participation operate and intersect, the findings demonstrate, that contrary to common knowledge, citizen participation and decentralization are frequently at odds. Moreover, contrary to frequent statements, the research also shows that opening new spaces for participation in decentralized local governance can result in fewer changes and disappointing results at best, undermining the transformative potential of the concepts of participation and decentralization.
- Full Text:
- Date Issued: 2009
- Authors: Robino, Carolina
- Date: 2009
- Subjects: Local government -- Citizen participation , Decentralization in government -- South Africa , Political planning -- Citizen participation , Community development, Urban -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: vital:9084 , http://hdl.handle.net/10948/875 , Local government -- Citizen participation , Decentralization in government -- South Africa , Political planning -- Citizen participation , Community development, Urban -- South Africa -- Eastern Cape
- Description: Contemporary debates about development confer a prominent role to citizen participation and decentralization. Growing scepticism about the efficacy of narrowly conceived measures add pressure to reform development both theoretically and in practical terms. There is a greater understanding that ‘traditional’ development approaches and policies need to be reformulated and decentralization and citizen participation have been proposed as remedies to previous development failures. It is frequently argued that citizen participation will improve the efficiency and efficacy of public services. Citizen participation is meant to render local government more accountable and to contribute to deepening democracy, by reinforcing representative democratic institutions with participatory forms. At the same time, decentralization reforms have been proposed as a response to the failures of highly centralized states. From a political perspective, it is argued, decentralization reforms can help the central state gain legitimacy and have been seen as a strategy for maintaining political stability. It has been repeatedly suggested that physical proximity makes it easier for citizens to hold local officials accountable for their performance. From an economic perspective, decentralization can improve the match between the mix of services provided by the public sector and the preferences of the local population. It has also been noted that people are more willing to pay for services that respond to their priorities and that increased competition between local governments generates spaces for more creative responses adapted to local needs. But then, can decentralization and citizen participation live up to the faith and expectations that they have inspired? I argue that the literature commonly over-emphasises the role of citizen participation and decentralization in development and what these processes and reforms can achieve. Much of the evidence is anecdotal in nature and tends to neglect the specific contexts in which these processes take place. Also largely ignored are political economy considerations and a critical exploration of the relationship between these two key words. At best, when their interrelationships are addressed decentralization and citizen participation are conceived as based on a symbiotic relationship. I suggest, however, that the relationship between these two processes is not as straightforward as most of the literature assumes. The meanings of these two key words in current development lexicon are explored and critically assessed. I argue that whether or not the rising prominence of these two words actually means the emergence of a new development agenda is a moot point. It critically depends on the understandings of these ambiguous terms. The thesis adopts a political economy approach. Combined with this is an awareness of the broader historical and socio-economic context in which citizen participation and decentralization take place. The thesis applies these ideas triangulating diverse research methods and data sources. It combines a literature review and documentary analysis, a survey conducted with municipal authorities and civil society organizations in the Eastern Cape as well as structured interviews with Ward councillors and with key informants. From a theoretical perspective, the study lays a foundation for understanding the relationship between development policies outcomes and the nature of citizen participation and decentralization in developing countries. This, in turn, provides a basis from which citizen participation and decentralization in South Africa can be assessed and understood. The thesis presents evidence from a case study of the Eastern Cape, South Africa. By revealing how different dimensions of decentralization and citizen participation operate and intersect, the findings demonstrate, that contrary to common knowledge, citizen participation and decentralization are frequently at odds. Moreover, contrary to frequent statements, the research also shows that opening new spaces for participation in decentralized local governance can result in fewer changes and disappointing results at best, undermining the transformative potential of the concepts of participation and decentralization.
- Full Text:
- Date Issued: 2009
The factors that hinder the overall equipment effectiveness at Ford Struandale Engine Plant
- Authors: Qweleka, Sazile
- Date: 2009
- Subjects: Total productive maintenance -- South Africa , Industrial equipment -- Maintenance and repair -- Planning , Plant maintenance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8673 , http://hdl.handle.net/10948/1163 , Total productive maintenance -- South Africa , Industrial equipment -- Maintenance and repair -- Planning , Plant maintenance -- Management
- Description: This treatise investigates the underlying factors that are hindering the improvement of Overall Equipment Effectiveness at the Ford Struandale Engine Plant. In January of 2008 the Ford Motor Company announced plans to invest more than R1.5 billion to expand operations for the production of Ford's next-generation compact pickup truck and the PUMA diesel engine. Ford will use the investment to expand operations both in Silverton for the production of 75 000 units of a new bakkie and in Port Elizabeth for 220 000 units of its new-generation PUMA diesel engines (http://www.autoblog.com /2008/01/31/ford-to-invest-209m-in-south-africa-for-new-ranger-pickup/). Only five Ford plants globally will be producing the PUMA engine (Turkey, UK, Thailand, Argentina and South Africa – Ford Struandale Engine Plant). The Ford Struandale Engine Plant will be the only plant which will have the I4 assembly, I5 assembly and 3C (Crank, Cylinder Block, and Cylinder Head) machining and the expectations of operating in a lean environment is high. The management team at the Ford Struandale Engine Plant needs to understand what the underlying factors that are hindering the improvement of Overall Equipment Effectiveness of the plant or, in other words, they need to be informed of the total benefits of TPM. A literature review was conducted to determine what the theory reveals about Overall Equipment Effectiveness, the three factors of OEE (Availability, Performance Efficiency, and Quality), the influence of Six Big Losses on each of the factors and the role of Total Productive Maintenance in improving OEE by eliminating these Six Big Losses. A Ford literature study was conducted to reveal the current literature being applied at Ford. This was then followed by an empirical survey conducted within the Ford Struandale Engine Plant. In addition, a task team formed to analyse the current maintenance operating strategy. Finally, the findings from discussions with the task team, the empirical survey, Ford Struandale Engine Plant literature survey and a general literature survey were amalgamated to draw conclusions relating to the Ford Struandale Engine Plant. These conclusions indicate what the underlying factors are that are hindering the improvement of Overall Equipment Effectiveness of the Ford Struandale Engine Plant facilities and equipment. Then recommendations are made as to how the Ford Struandale Engine Plant can improve the Overall Equipment Effectiveness of its facilities and equipment.
- Full Text:
- Date Issued: 2009
- Authors: Qweleka, Sazile
- Date: 2009
- Subjects: Total productive maintenance -- South Africa , Industrial equipment -- Maintenance and repair -- Planning , Plant maintenance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8673 , http://hdl.handle.net/10948/1163 , Total productive maintenance -- South Africa , Industrial equipment -- Maintenance and repair -- Planning , Plant maintenance -- Management
- Description: This treatise investigates the underlying factors that are hindering the improvement of Overall Equipment Effectiveness at the Ford Struandale Engine Plant. In January of 2008 the Ford Motor Company announced plans to invest more than R1.5 billion to expand operations for the production of Ford's next-generation compact pickup truck and the PUMA diesel engine. Ford will use the investment to expand operations both in Silverton for the production of 75 000 units of a new bakkie and in Port Elizabeth for 220 000 units of its new-generation PUMA diesel engines (http://www.autoblog.com /2008/01/31/ford-to-invest-209m-in-south-africa-for-new-ranger-pickup/). Only five Ford plants globally will be producing the PUMA engine (Turkey, UK, Thailand, Argentina and South Africa – Ford Struandale Engine Plant). The Ford Struandale Engine Plant will be the only plant which will have the I4 assembly, I5 assembly and 3C (Crank, Cylinder Block, and Cylinder Head) machining and the expectations of operating in a lean environment is high. The management team at the Ford Struandale Engine Plant needs to understand what the underlying factors that are hindering the improvement of Overall Equipment Effectiveness of the plant or, in other words, they need to be informed of the total benefits of TPM. A literature review was conducted to determine what the theory reveals about Overall Equipment Effectiveness, the three factors of OEE (Availability, Performance Efficiency, and Quality), the influence of Six Big Losses on each of the factors and the role of Total Productive Maintenance in improving OEE by eliminating these Six Big Losses. A Ford literature study was conducted to reveal the current literature being applied at Ford. This was then followed by an empirical survey conducted within the Ford Struandale Engine Plant. In addition, a task team formed to analyse the current maintenance operating strategy. Finally, the findings from discussions with the task team, the empirical survey, Ford Struandale Engine Plant literature survey and a general literature survey were amalgamated to draw conclusions relating to the Ford Struandale Engine Plant. These conclusions indicate what the underlying factors are that are hindering the improvement of Overall Equipment Effectiveness of the Ford Struandale Engine Plant facilities and equipment. Then recommendations are made as to how the Ford Struandale Engine Plant can improve the Overall Equipment Effectiveness of its facilities and equipment.
- Full Text:
- Date Issued: 2009
The impact of retirement planning and education on retiree's UFE satisfaction
- Authors: Prinsloo, Harold
- Date: 2009
- Subjects: Retirement -- South Africa , Retirement -- South Africa -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8674 , http://hdl.handle.net/10948/1162 , Retirement -- South Africa , Retirement -- South Africa -- Planning
- Description: Employees who plan for retirement can contribute meaningfully towards building a sustained quality of life during retirement. The lack of pre-retirement planning and education, however, “weakens” an individual’s life satisfaction. The aim of this study was to explore and describe the impact retirement planning and education has on retiree’s UFE satisfaction and to determine overall individual quality of life. This research firstly discusses retirement, or the prospect of giving up work. The research study points to the fact that an overwhelming amount of research shows that retirement, as a social phenomenon cannot be understood except in the context of work, because the meaning of retirement is largely an outgrowth of the meaning of work. The study further suggests that the transition from work to retirement can be eased through planning. Beginning to plan for retirement several years before retirement is anticipated is helpful. The study points to quality of life as a multi-dimensional concept that refers to an individual’s overall life satisfaction and total well-being. The findings discussed in Chapter Five indicate a reasonable level of retirement planning and education amongst retiree’s who participated in the survey. Recommendations from the study indicated a need for individual counseling during retirement planning and education workshops.
- Full Text:
- Date Issued: 2009
- Authors: Prinsloo, Harold
- Date: 2009
- Subjects: Retirement -- South Africa , Retirement -- South Africa -- Planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8674 , http://hdl.handle.net/10948/1162 , Retirement -- South Africa , Retirement -- South Africa -- Planning
- Description: Employees who plan for retirement can contribute meaningfully towards building a sustained quality of life during retirement. The lack of pre-retirement planning and education, however, “weakens” an individual’s life satisfaction. The aim of this study was to explore and describe the impact retirement planning and education has on retiree’s UFE satisfaction and to determine overall individual quality of life. This research firstly discusses retirement, or the prospect of giving up work. The research study points to the fact that an overwhelming amount of research shows that retirement, as a social phenomenon cannot be understood except in the context of work, because the meaning of retirement is largely an outgrowth of the meaning of work. The study further suggests that the transition from work to retirement can be eased through planning. Beginning to plan for retirement several years before retirement is anticipated is helpful. The study points to quality of life as a multi-dimensional concept that refers to an individual’s overall life satisfaction and total well-being. The findings discussed in Chapter Five indicate a reasonable level of retirement planning and education amongst retiree’s who participated in the survey. Recommendations from the study indicated a need for individual counseling during retirement planning and education workshops.
- Full Text:
- Date Issued: 2009
Instruments available to the public to assess audit quality
- Authors: Prinsloo, Frans
- Subjects: Auditing -- South Africa , Quality control -- Auditing , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21928 , vital:29802
- Description: With the separation of ownership from day-to-day management that began to characterise many businesses following the industrial revolution, concern arose whether the day-to-day management (as agents) would bias information flows to the business owners (as principals) in order to enhance, say, their remuneration and their reputations as managers (AQF, 2005a: 6). To address these concerns, business owners require mechanisms, such as the external audit, to enable the effective assessment of the stewardship of the agents. Currently the role of the external auditor is to express an opinion on the fair representation of the annual financial statements prepared by management for the business owners.
- Full Text: false
- Authors: Prinsloo, Frans
- Subjects: Auditing -- South Africa , Quality control -- Auditing , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/21928 , vital:29802
- Description: With the separation of ownership from day-to-day management that began to characterise many businesses following the industrial revolution, concern arose whether the day-to-day management (as agents) would bias information flows to the business owners (as principals) in order to enhance, say, their remuneration and their reputations as managers (AQF, 2005a: 6). To address these concerns, business owners require mechanisms, such as the external audit, to enable the effective assessment of the stewardship of the agents. Currently the role of the external auditor is to express an opinion on the fair representation of the annual financial statements prepared by management for the business owners.
- Full Text: false
Mentoring as a strategy to develop leadership potential of female employees
- Authors: Potgieter, Deidre
- Date: 2009
- Subjects: Mentoring in business , Leadership in women , Women employees
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9278 , http://hdl.handle.net/10948/1472 , Mentoring in business , Leadership in women , Women employees
- Description: Institutions of higher learning should be doing leadership development of females to enhance the gender balance. The number of females employed in South African higher education is almost equal to the number of males, yet the highest proportions of females continue to hold the lowest academic and support positions. To compound the problem, after attracting suitable female staff, institutions do not have programmes to encourage them to remain within the system. Females need to surmount extra hurdles to be considered as leaders, and have different experiences of organisations from those of their male peers. Research suggests that women have the qualifications, skills and experiences required for leadership. This study aimed to look at mentoring as a strategy to enhance female leadership development. A literature review was conducted to understand the term mentoring and all related aspects. The aspects included the functions and phases of mentoring, as well as the process of a mentoring programme. Recently organisations have begun to realise how important mentoring can be to their success. Research has shown that mentoring facilitates leadership development through the career and psycho-social functions that the relationship provides. The study also investigated gender and leadership, and highlighted the barriers faced by women. The empirical part of this study was to determine employees‘ perceptions of mentoring. It was conducted in a Higher Education Institution. Random sampling was used to select respondents. The sample size consisted of 110 respondents. A structured pre-coded questionnaire was used to collect the data. The data was analysed Abstract Page iii using the relevant statistical package. Independent t-tests and analysis of variance techniques were used to determine statistically significant differences in perceptions between groups according to race, qualifications, period of employment and the type of appointment (academic/administrative). Statistically significant differences were found between race groups and the period of employment. Qualification and type of appointment did not significantly affect employees‘ responses. The major findings indicate a general congruence towards mentoring as a suitable strategy to enhance female leadership development. Institutional barriers were identified and the organisation needs to acknowledge and understand the organisational culture before embarking on this process. The theoretical and practical implications of the findings are discussed and recommendations based on these findings are provided.
- Full Text:
- Date Issued: 2009
- Authors: Potgieter, Deidre
- Date: 2009
- Subjects: Mentoring in business , Leadership in women , Women employees
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9278 , http://hdl.handle.net/10948/1472 , Mentoring in business , Leadership in women , Women employees
- Description: Institutions of higher learning should be doing leadership development of females to enhance the gender balance. The number of females employed in South African higher education is almost equal to the number of males, yet the highest proportions of females continue to hold the lowest academic and support positions. To compound the problem, after attracting suitable female staff, institutions do not have programmes to encourage them to remain within the system. Females need to surmount extra hurdles to be considered as leaders, and have different experiences of organisations from those of their male peers. Research suggests that women have the qualifications, skills and experiences required for leadership. This study aimed to look at mentoring as a strategy to enhance female leadership development. A literature review was conducted to understand the term mentoring and all related aspects. The aspects included the functions and phases of mentoring, as well as the process of a mentoring programme. Recently organisations have begun to realise how important mentoring can be to their success. Research has shown that mentoring facilitates leadership development through the career and psycho-social functions that the relationship provides. The study also investigated gender and leadership, and highlighted the barriers faced by women. The empirical part of this study was to determine employees‘ perceptions of mentoring. It was conducted in a Higher Education Institution. Random sampling was used to select respondents. The sample size consisted of 110 respondents. A structured pre-coded questionnaire was used to collect the data. The data was analysed Abstract Page iii using the relevant statistical package. Independent t-tests and analysis of variance techniques were used to determine statistically significant differences in perceptions between groups according to race, qualifications, period of employment and the type of appointment (academic/administrative). Statistically significant differences were found between race groups and the period of employment. Qualification and type of appointment did not significantly affect employees‘ responses. The major findings indicate a general congruence towards mentoring as a suitable strategy to enhance female leadership development. Institutional barriers were identified and the organisation needs to acknowledge and understand the organisational culture before embarking on this process. The theoretical and practical implications of the findings are discussed and recommendations based on these findings are provided.
- Full Text:
- Date Issued: 2009
The current state of Black female empowerment in the construction industry measured against broad-based Black economic empowerment scorecard
- Authors: Podges, Joan Winnifred
- Date: 2009
- Subjects: Women -- Employment -- South Africa , Women executives -- South Africa , Business enterprises, Black -- South Africa , Women, Black -- South Africa , Sex discrimination in employment -- South Africa , Women-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8675 , http://hdl.handle.net/10948/1161 , Women -- Employment -- South Africa , Women executives -- South Africa , Business enterprises, Black -- South Africa , Women, Black -- South Africa , Sex discrimination in employment -- South Africa , Women-owned business enterprises -- South Africa
- Description: The Government of South Africa has placed a lot of emphasis on economic growth and the involvement of Black people in the mainstream of the economy. The implementation of Broad-Based Black Economic Empowerment (B-BBEE) created opportunities for direct empowerment of Black females in ownership and management. The Construction Industry is being challenged to increase the number of Black females in management and ownership levels. Due to the nature of the Industry, only a small population of females considers Construction as a career option. The Industry has also lost a significant number of skilled Engineers and is experiencing a shortage of skilled managers in Middle and Senior Management Levels. The research problem questioned the current state of empowerment for Black women in the Construction Industry as measured against the B-BBEE Scorecard. The literature review focused on the requirements of the B-BBEE scorecard and Construction Charter. The second phase focused on gender equality and the achievements of women in Construction. The research design was done by using questionnaires to the South African Federation of Civil Engineering Contractors (Safcec) members in the Eastern Cape. The research design and survey aimed to determine the status of empowerment in the Construction Industry. With reference to both the literature review and the empirical findings the state of female empowerment can be determined. Therefore iv recommendations and opportunities for further research in this regard can be identified.
- Full Text:
- Date Issued: 2009
- Authors: Podges, Joan Winnifred
- Date: 2009
- Subjects: Women -- Employment -- South Africa , Women executives -- South Africa , Business enterprises, Black -- South Africa , Women, Black -- South Africa , Sex discrimination in employment -- South Africa , Women-owned business enterprises -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8675 , http://hdl.handle.net/10948/1161 , Women -- Employment -- South Africa , Women executives -- South Africa , Business enterprises, Black -- South Africa , Women, Black -- South Africa , Sex discrimination in employment -- South Africa , Women-owned business enterprises -- South Africa
- Description: The Government of South Africa has placed a lot of emphasis on economic growth and the involvement of Black people in the mainstream of the economy. The implementation of Broad-Based Black Economic Empowerment (B-BBEE) created opportunities for direct empowerment of Black females in ownership and management. The Construction Industry is being challenged to increase the number of Black females in management and ownership levels. Due to the nature of the Industry, only a small population of females considers Construction as a career option. The Industry has also lost a significant number of skilled Engineers and is experiencing a shortage of skilled managers in Middle and Senior Management Levels. The research problem questioned the current state of empowerment for Black women in the Construction Industry as measured against the B-BBEE Scorecard. The literature review focused on the requirements of the B-BBEE scorecard and Construction Charter. The second phase focused on gender equality and the achievements of women in Construction. The research design was done by using questionnaires to the South African Federation of Civil Engineering Contractors (Safcec) members in the Eastern Cape. The research design and survey aimed to determine the status of empowerment in the Construction Industry. With reference to both the literature review and the empirical findings the state of female empowerment can be determined. Therefore iv recommendations and opportunities for further research in this regard can be identified.
- Full Text:
- Date Issued: 2009