A business process management framework for enhancing enterprise resource planning value derived in supply chain optimization
- Authors: Sahdeo, Viresh
- Date: 2018
- Subjects: Reengineering (Management) , Workflow -- Management Performance -- Management Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34833 , vital:33459
- Description: Enterprise Resource Planning (ERP) systems easily diffuse knowledge and allow good business decisions for Information System (IS) technological and organizational advancement. This research is an investigation of how to improve the strategic management and operational efficiency of Enterprise Information Systems (EIS). A Business Process Management (BPM) framework was designed to integrate varying perspectives of organizational activities for wider collaboration and value derivation. The systematic methodology of Business process management (BPM) enables corporates to be more effective and efficient through continual process improvement. Elements used to build the BPM framework explain how to successfully derive value, inclusive of the performance indicators to measure outcomes. The model was tested with questionnaire data collected from corporates operating in the Southern African region and further refined based on Cronbach alpha reliability tests. The findings improve the interpretation of the determinants for the success of BPM and ERP IS from the user’s perspective. The results show that continuous improvement efforts and organisational support have positive influence on performance and validate the importance of quality, service, information, integration and workflow dependencies. Originality/value – This research extends prior work of BPM frameworks to follow up on customer orientation and servitization. Studies have not investigated relationship commitment between IT and operational business units. The relationship and interdependence of organisational functions is essential for Supply Chain value creation. Industrialization and information technology(IT) integration faces new opportunities. The agility of IT is further explored more into efforts of collaboration, structure, and innovation for future changes, emerging technologies and practices envisioned. This research seeks to propose a framework for the future development of smart supply chain, which can provide theory and case for intelligent operational activities with key technologies, such as RFID, Neural Networks, machine learning and artificial intelligence(AI).
- Full Text:
- Date Issued: 2018
- Authors: Sahdeo, Viresh
- Date: 2018
- Subjects: Reengineering (Management) , Workflow -- Management Performance -- Management Strategic planning
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34833 , vital:33459
- Description: Enterprise Resource Planning (ERP) systems easily diffuse knowledge and allow good business decisions for Information System (IS) technological and organizational advancement. This research is an investigation of how to improve the strategic management and operational efficiency of Enterprise Information Systems (EIS). A Business Process Management (BPM) framework was designed to integrate varying perspectives of organizational activities for wider collaboration and value derivation. The systematic methodology of Business process management (BPM) enables corporates to be more effective and efficient through continual process improvement. Elements used to build the BPM framework explain how to successfully derive value, inclusive of the performance indicators to measure outcomes. The model was tested with questionnaire data collected from corporates operating in the Southern African region and further refined based on Cronbach alpha reliability tests. The findings improve the interpretation of the determinants for the success of BPM and ERP IS from the user’s perspective. The results show that continuous improvement efforts and organisational support have positive influence on performance and validate the importance of quality, service, information, integration and workflow dependencies. Originality/value – This research extends prior work of BPM frameworks to follow up on customer orientation and servitization. Studies have not investigated relationship commitment between IT and operational business units. The relationship and interdependence of organisational functions is essential for Supply Chain value creation. Industrialization and information technology(IT) integration faces new opportunities. The agility of IT is further explored more into efforts of collaboration, structure, and innovation for future changes, emerging technologies and practices envisioned. This research seeks to propose a framework for the future development of smart supply chain, which can provide theory and case for intelligent operational activities with key technologies, such as RFID, Neural Networks, machine learning and artificial intelligence(AI).
- Full Text:
- Date Issued: 2018
A critical analysis of the provisions taxing maintenance payments in terms of the South African income tax legislation
- Authors: Zulu, Nkosinathi
- Date: 2018
- Subjects: Income tax -- Law and legislation -- South Africa , Income tax -- South Africa Tax planning -- South Africa Taxation -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/35885 , vital:33856
- Description: The tax implications of contributions towards maintenance are not always clear to a typical taxpayer. The duty of support is often the driving force behind the contributions made. Donations, payments made by ‘Blessors’, and child maintenance are fundamental objects of attention in this study, although all maintenance payments are considered from a tax perspective with reference to the Income Tax Act No 58 of 1962. The main aim of the study was to illustrate and analyse the interaction of the rules governing the taxation of maintenance payments. Tax abuse was assessed in relation to the anti-avoidance provisions in effect in the legislation. The results were benchmarked against data relating to Australia. In the social context, a fundamental difference in the systems was observed, and the Australian provision may be considered for possible adoption in South Africa. In the context of tax per se, the study found that the operation of the attribution rules in the provisions in South African tax law pertaining to the taxation of child maintenance renders the provisions adequate.
- Full Text:
- Date Issued: 2018
- Authors: Zulu, Nkosinathi
- Date: 2018
- Subjects: Income tax -- Law and legislation -- South Africa , Income tax -- South Africa Tax planning -- South Africa Taxation -- South Africa
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/35885 , vital:33856
- Description: The tax implications of contributions towards maintenance are not always clear to a typical taxpayer. The duty of support is often the driving force behind the contributions made. Donations, payments made by ‘Blessors’, and child maintenance are fundamental objects of attention in this study, although all maintenance payments are considered from a tax perspective with reference to the Income Tax Act No 58 of 1962. The main aim of the study was to illustrate and analyse the interaction of the rules governing the taxation of maintenance payments. Tax abuse was assessed in relation to the anti-avoidance provisions in effect in the legislation. The results were benchmarked against data relating to Australia. In the social context, a fundamental difference in the systems was observed, and the Australian provision may be considered for possible adoption in South Africa. In the context of tax per se, the study found that the operation of the attribution rules in the provisions in South African tax law pertaining to the taxation of child maintenance renders the provisions adequate.
- Full Text:
- Date Issued: 2018
A critical analysis of the service quality dimensions of a mobile telecommunication service provider
- Authors: Crous, Pierre
- Date: 2018
- Subjects: Customer relations -- Management , Consumer satisfaction Telecommunication -- Customer services Cell phone services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21571 , vital:29582
- Description: In the current age, companies are redesigning the way they perform daily operations based on the principles of the Fourth Industrial Revolution. Industry 4.0 will lead to the integration of the Internet of Things (IoT), cloud computing and mobilisation into the daily operations of companies across various industries which stay connected to guidance software by means of 3G or 4G SIM cards. This increasing demand for mobilisation and communication technologies has encouraged more interest from investors to invest in the Mobile Telecommunication Industry (MTI). The aforementioned leads to heightened competition among Mobile Telecommunication Service Providers (MTSP), already competing in a fiercely contested market. For service providers to guarantee success in such a highly competitive market, companies should endeavour to provide superior quality and customer-centric services to retain and attract customers. Service providers that provide their customers with quality experiences gain a competitive advantage over rival firms and enjoy increased financial returns. Thus, companies measure their service quality (SQ) continuously to understand what consumers need and want as well as to ascertain how customers perceive the quality of service provision of the organisation. Therefore, this research study introduces and discusses various SQ measurement instruments and dimensions that may be relevant for a MTSP to consider when measuring SQ. This study further provides a broad overview of the latest techniques and best practices that popular service providers have applied globally, to enhance their SQ measurement In order to facilitate the SQ measurement process, researchers have designed different instruments, tailored for measuring SQ in various particular industries, by identifying and incorporating relevant industry-specific SQ dimensions. This enables the measurement of the customer perceived performance of each individual dimension for a particular service provided in a specific industry. In order to initiate a SQ measurement project, companies employ a variety of techniques to collect data. In this research study, the SQ data collection technique and resultant data set of a South African Mobile Telecommunication Service Provider (SAMTSP) were analysed to evaluate present service quality processes and provide guidelines to a SAMTSP on improved processes to implement to determine its service quality levels. Eight independent variables were identified from the quantitative data in the service quality data set provided by a SAMTSP for the purposes of this study. The dependent variable was identified as Performance which served as the unit of measurement for the independent variables. The qualitative data analysis applied to the qualitative data in the provided data set, revealed three Attitudes (key patterns) namely Positive, Neutral and Negative. Moreover, 14 themes were extracted from these Attitudes and which provide deeper insight into customer sentiments with regards to the overall performance of a SAMTSP. The results indicated that the SAMTSP may not have targeted the necessary SQ dimensions. It was also found that the data collection technique employed by the SAMTSP to create the SQ data set had certain limitations that might have negatively impacted upon the relevance and quality of the SQ data collected. The findings further suggest that the MTSP could follow a better SQ measurement process.
- Full Text:
- Date Issued: 2018
A critical analysis of the service quality dimensions of a mobile telecommunication service provider
- Authors: Crous, Pierre
- Date: 2018
- Subjects: Customer relations -- Management , Consumer satisfaction Telecommunication -- Customer services Cell phone services industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21571 , vital:29582
- Description: In the current age, companies are redesigning the way they perform daily operations based on the principles of the Fourth Industrial Revolution. Industry 4.0 will lead to the integration of the Internet of Things (IoT), cloud computing and mobilisation into the daily operations of companies across various industries which stay connected to guidance software by means of 3G or 4G SIM cards. This increasing demand for mobilisation and communication technologies has encouraged more interest from investors to invest in the Mobile Telecommunication Industry (MTI). The aforementioned leads to heightened competition among Mobile Telecommunication Service Providers (MTSP), already competing in a fiercely contested market. For service providers to guarantee success in such a highly competitive market, companies should endeavour to provide superior quality and customer-centric services to retain and attract customers. Service providers that provide their customers with quality experiences gain a competitive advantage over rival firms and enjoy increased financial returns. Thus, companies measure their service quality (SQ) continuously to understand what consumers need and want as well as to ascertain how customers perceive the quality of service provision of the organisation. Therefore, this research study introduces and discusses various SQ measurement instruments and dimensions that may be relevant for a MTSP to consider when measuring SQ. This study further provides a broad overview of the latest techniques and best practices that popular service providers have applied globally, to enhance their SQ measurement In order to facilitate the SQ measurement process, researchers have designed different instruments, tailored for measuring SQ in various particular industries, by identifying and incorporating relevant industry-specific SQ dimensions. This enables the measurement of the customer perceived performance of each individual dimension for a particular service provided in a specific industry. In order to initiate a SQ measurement project, companies employ a variety of techniques to collect data. In this research study, the SQ data collection technique and resultant data set of a South African Mobile Telecommunication Service Provider (SAMTSP) were analysed to evaluate present service quality processes and provide guidelines to a SAMTSP on improved processes to implement to determine its service quality levels. Eight independent variables were identified from the quantitative data in the service quality data set provided by a SAMTSP for the purposes of this study. The dependent variable was identified as Performance which served as the unit of measurement for the independent variables. The qualitative data analysis applied to the qualitative data in the provided data set, revealed three Attitudes (key patterns) namely Positive, Neutral and Negative. Moreover, 14 themes were extracted from these Attitudes and which provide deeper insight into customer sentiments with regards to the overall performance of a SAMTSP. The results indicated that the SAMTSP may not have targeted the necessary SQ dimensions. It was also found that the data collection technique employed by the SAMTSP to create the SQ data set had certain limitations that might have negatively impacted upon the relevance and quality of the SQ data collected. The findings further suggest that the MTSP could follow a better SQ measurement process.
- Full Text:
- Date Issued: 2018
A framework for managing the impact of information communication technology on employee well-being
- Authors: Ackerman, Richard
- Date: 2018
- Subjects: Work environment -- Psychological aspects , Work -- Technological innovations Employees -- Mental health Job stress Flextime
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21449 , vital:29523
- Description: Employees who work with Information Communication Technology (hereafter referred to as ICT) face a risk in a rise of portable work. This in turn provides a means for employees to be connected to work, even when at home. Flexible work solutions and ability to work any hour of the week creates non-standard work schedules, which in turn can lead to a condition of work-a-holism. In most cases, this phenomena is driven by the belief that being constantly available to work demonstrates a devotion to one’s career and employer. The higher demands placed on employees, are in most cases at the expense of employees’ health, work-life balance and overall well-being. The primary objective of this study is therefore to establish whether the use of ICT outside of normal working hours affects employee well-being, as measured in terms of work-life balance. The second objective of this study is to provide the Target Company within the automotive component supply industry located in Port Elizabeth, in the Republic of South Africa, with a framework for managing the impact of ICT on employee well-being. The research paper has been prompted by the Target Company having recently introduced flexible working solutions for its employees. Research on the topic of alternative forms of work schedules, has shown flexible working arrangements gives employees more choice and control over where, when and by how much they work. Flexibility allows employees to actively shape their working conditions which helps them solve the demands of integrating personal life and work commitments. Whether management should encourage or permit the use of ICT amongst its employees to extend beyond normal working hours however remains unclear. In order to answer the research questions, this study has applied a quantitative, positivistic and deductive research based methodology. The approach applied within this study included conducting an extensive literature review on the effects of ICT use after hours on employee well-being. Thereafter using literature as a foundation, a measuring instrument was constructed in the form of an online questionnaire. The questionnaire was emailed to respondents to collect primary data, in order to measure the dependent and independent variables in terms of the hypothesised relationships. Testing of the variables followed, in order to establish whether the use of ICT use after hours negatively impacts employee well-being as measured in terms of work-life balance and stress. Secondly, the study set out to establish whether flexible working conditions linked to ICT use after hours negatively impacts on employee work-life balance. Thirdly, the relationship between physiological aspects such as age, gender and ethnicity were interrogated to establish an employees’ ability to adapt to changing work conditions, brought about as a direct result of ICT. Lastly, this study set out to establish which ICT tool (email, cellular phone, smartphone or other) has the highest impact on employee wellness. The data collection process yielded a sample of 103 respondents in middle and senior management levels of the Target Company, with 97% being recipients of employer provided ICT tools. These respondents represented the employees who are most likely to be affected by the phenomena under investigation. The survey data was captured and analysed using descriptive statistical techniques. The interpretation revealed aspects which formed the basis for managerial recommendations in the form of a proposed framework to manage the impact of ICT on employee well-being. The findings of the study found that the use of ICT outside of normal working hours has a negative influence on employee well-being as measured in terms of work-life balance and stress. The literature review findings were confirmed as supporting the statement that flexible working conditions linked to ICT use after hours having a positive influence on employee work-life balance. A further finding of the study was the confirmation of physiological aspects affects an employees’ ability to adapt to changing working conditions, thereby having a negative influence on employee work-life balance. Lastly, to the question of which ICT tool has the biggest impact on well-being, it was found that differing ICT tools (email, cellular, smartphone, or other) do not have a negative influence on employee wellness. These findings formed the basis for the recommendations in the form of a framework which has been proposed to manage the impact of ICT on employee well-being. The most pertinent aspect of the framework includes the employer communicating a well-defined ICT usage policy, which clearly outlines a standard operating procedure in relation to ICT use to all its employees. The findings furthermore propose that the employer should take the time to explain and train its employees as to what is considered acceptable and non-acceptable use of ICT devices, especially in relation to after hour use and leave absences from work. To ensure employee well-being, employees should be encouraged to implement defined time blocks for when they are available for work and when they are not. This can be applied through the act of switching off their ICT devices, which constitutes a boundary work tactic as an action in order to prevent work-related interruptions in the private sphere. While the employer can take described measures, it should also be noted that there is responsibility on the part of the employee to ensure personal wellness, including regular exercise, relaxation, and taking appropriate breaks when necessary. Moreover, employees can apply work and life boundary management techniques through the selective use of devices. By not applying automatic work email updates on ICT devices such as smart phones is yet another boundary management technique which can be utilised by employees. There are a range of practical suggestions which are proposed as a method to minimize the risk of ICT use on employee well-being within this research document. The above proposals have only served to highlight a select few aspects. While it is acknowledged that there are important advantages associated with the development and use of ICT, it is equally important to allow employees to recharge their batteries in the form of appropriate downtime to regain perspective, thus allowing the organisation to maintain its competitive advantage, with the well-being of its employees taken to heart.
- Full Text:
- Date Issued: 2018
- Authors: Ackerman, Richard
- Date: 2018
- Subjects: Work environment -- Psychological aspects , Work -- Technological innovations Employees -- Mental health Job stress Flextime
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21449 , vital:29523
- Description: Employees who work with Information Communication Technology (hereafter referred to as ICT) face a risk in a rise of portable work. This in turn provides a means for employees to be connected to work, even when at home. Flexible work solutions and ability to work any hour of the week creates non-standard work schedules, which in turn can lead to a condition of work-a-holism. In most cases, this phenomena is driven by the belief that being constantly available to work demonstrates a devotion to one’s career and employer. The higher demands placed on employees, are in most cases at the expense of employees’ health, work-life balance and overall well-being. The primary objective of this study is therefore to establish whether the use of ICT outside of normal working hours affects employee well-being, as measured in terms of work-life balance. The second objective of this study is to provide the Target Company within the automotive component supply industry located in Port Elizabeth, in the Republic of South Africa, with a framework for managing the impact of ICT on employee well-being. The research paper has been prompted by the Target Company having recently introduced flexible working solutions for its employees. Research on the topic of alternative forms of work schedules, has shown flexible working arrangements gives employees more choice and control over where, when and by how much they work. Flexibility allows employees to actively shape their working conditions which helps them solve the demands of integrating personal life and work commitments. Whether management should encourage or permit the use of ICT amongst its employees to extend beyond normal working hours however remains unclear. In order to answer the research questions, this study has applied a quantitative, positivistic and deductive research based methodology. The approach applied within this study included conducting an extensive literature review on the effects of ICT use after hours on employee well-being. Thereafter using literature as a foundation, a measuring instrument was constructed in the form of an online questionnaire. The questionnaire was emailed to respondents to collect primary data, in order to measure the dependent and independent variables in terms of the hypothesised relationships. Testing of the variables followed, in order to establish whether the use of ICT use after hours negatively impacts employee well-being as measured in terms of work-life balance and stress. Secondly, the study set out to establish whether flexible working conditions linked to ICT use after hours negatively impacts on employee work-life balance. Thirdly, the relationship between physiological aspects such as age, gender and ethnicity were interrogated to establish an employees’ ability to adapt to changing work conditions, brought about as a direct result of ICT. Lastly, this study set out to establish which ICT tool (email, cellular phone, smartphone or other) has the highest impact on employee wellness. The data collection process yielded a sample of 103 respondents in middle and senior management levels of the Target Company, with 97% being recipients of employer provided ICT tools. These respondents represented the employees who are most likely to be affected by the phenomena under investigation. The survey data was captured and analysed using descriptive statistical techniques. The interpretation revealed aspects which formed the basis for managerial recommendations in the form of a proposed framework to manage the impact of ICT on employee well-being. The findings of the study found that the use of ICT outside of normal working hours has a negative influence on employee well-being as measured in terms of work-life balance and stress. The literature review findings were confirmed as supporting the statement that flexible working conditions linked to ICT use after hours having a positive influence on employee work-life balance. A further finding of the study was the confirmation of physiological aspects affects an employees’ ability to adapt to changing working conditions, thereby having a negative influence on employee work-life balance. Lastly, to the question of which ICT tool has the biggest impact on well-being, it was found that differing ICT tools (email, cellular, smartphone, or other) do not have a negative influence on employee wellness. These findings formed the basis for the recommendations in the form of a framework which has been proposed to manage the impact of ICT on employee well-being. The most pertinent aspect of the framework includes the employer communicating a well-defined ICT usage policy, which clearly outlines a standard operating procedure in relation to ICT use to all its employees. The findings furthermore propose that the employer should take the time to explain and train its employees as to what is considered acceptable and non-acceptable use of ICT devices, especially in relation to after hour use and leave absences from work. To ensure employee well-being, employees should be encouraged to implement defined time blocks for when they are available for work and when they are not. This can be applied through the act of switching off their ICT devices, which constitutes a boundary work tactic as an action in order to prevent work-related interruptions in the private sphere. While the employer can take described measures, it should also be noted that there is responsibility on the part of the employee to ensure personal wellness, including regular exercise, relaxation, and taking appropriate breaks when necessary. Moreover, employees can apply work and life boundary management techniques through the selective use of devices. By not applying automatic work email updates on ICT devices such as smart phones is yet another boundary management technique which can be utilised by employees. There are a range of practical suggestions which are proposed as a method to minimize the risk of ICT use on employee well-being within this research document. The above proposals have only served to highlight a select few aspects. While it is acknowledged that there are important advantages associated with the development and use of ICT, it is equally important to allow employees to recharge their batteries in the form of appropriate downtime to regain perspective, thus allowing the organisation to maintain its competitive advantage, with the well-being of its employees taken to heart.
- Full Text:
- Date Issued: 2018
A framework to address the shortage of registered nurses in South Africa in alignment with the national health insurance requirement
- Authors: Venturini, Ronwyn
- Date: 2018
- Subjects: Nursing -- South Africa , Nursing -- Manpower -- South Africa Nursing services -- South Africa -- Administration Skilled labor -- South Africa Labor supply -- South Africa Manpower planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36782 , vital:34054
- Description: In South Africa, there is a dire need for good quality healthcare in the public and private sectors. To achieve the aforementioned, the shortage of medical personnel is of utmost concern and the ability to retain these qualified individuals an even greater dilemma. The Department of Health in South Africa has embarked on a National Health Insurance model they want to introduce similar to the first world countries such as the British and American systems whereby medical insurance is free for all and not a single citizen is left unattended in their time of need. The primary purpose of this study was to identify a framework that will enable the South African government to implement a successful National Health Insurance system. Key theoretical factors (remuneration and rewards, work climate, stress, job satisfaction, recognition and bedside nursing) were investigated to ascertain what the key contributors are regarding the shortage of registered nurses. The identification of pertinent factors will promote the retention of nurses, which represent the population of this study. A questionnaire was designed by the researcher to collect the data from the sample, which consisted of 99 registered nurses in both public and the private sectors in South Africa across the provinces namely Gauteng, Eastern Cape, Western Cape Kwa-Zulu Natal, Free State, Limpopo and North West. The data collection process included electronic and hard copies of the questionnaires that were administered using the self-selected sampling and snowball non-probability sampling strategies. Descriptive statistics were conducted on the empirical data collected; and inferential statistics in the form of multiple regression analysis was used to test the hypotheses formulated. The study found that recognition is the only contributor that is directly related to the shortage of registered nurses. The framework established should assist policy makers and government to understand the contributing factors exacerbating the shortage of registered nurses.
- Full Text:
- Date Issued: 2018
- Authors: Venturini, Ronwyn
- Date: 2018
- Subjects: Nursing -- South Africa , Nursing -- Manpower -- South Africa Nursing services -- South Africa -- Administration Skilled labor -- South Africa Labor supply -- South Africa Manpower planning -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/36782 , vital:34054
- Description: In South Africa, there is a dire need for good quality healthcare in the public and private sectors. To achieve the aforementioned, the shortage of medical personnel is of utmost concern and the ability to retain these qualified individuals an even greater dilemma. The Department of Health in South Africa has embarked on a National Health Insurance model they want to introduce similar to the first world countries such as the British and American systems whereby medical insurance is free for all and not a single citizen is left unattended in their time of need. The primary purpose of this study was to identify a framework that will enable the South African government to implement a successful National Health Insurance system. Key theoretical factors (remuneration and rewards, work climate, stress, job satisfaction, recognition and bedside nursing) were investigated to ascertain what the key contributors are regarding the shortage of registered nurses. The identification of pertinent factors will promote the retention of nurses, which represent the population of this study. A questionnaire was designed by the researcher to collect the data from the sample, which consisted of 99 registered nurses in both public and the private sectors in South Africa across the provinces namely Gauteng, Eastern Cape, Western Cape Kwa-Zulu Natal, Free State, Limpopo and North West. The data collection process included electronic and hard copies of the questionnaires that were administered using the self-selected sampling and snowball non-probability sampling strategies. Descriptive statistics were conducted on the empirical data collected; and inferential statistics in the form of multiple regression analysis was used to test the hypotheses formulated. The study found that recognition is the only contributor that is directly related to the shortage of registered nurses. The framework established should assist policy makers and government to understand the contributing factors exacerbating the shortage of registered nurses.
- Full Text:
- Date Issued: 2018
A proposed sustainable funding framework for the public broadcaster in South Africa
- Authors: Nyembezi, Cydric Luvuyo
- Date: 2018
- Subjects: South African Broadcasting Corporation -- Finance , Finance, Public -- South Africa Sustainable development -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/34443 , vital:33379
- Description: Public service broadcasting in South Africa is the responsibility of the South African Broadcasting Corporation (SABC), which is the only national public service broadcaster mandated through the South African Broadcasting Act. Consequently, the SABC is meant to be a tool for information, entertainment and education that is accessible by all citizens, regardless of their social and economic status in the community. However, like all enterprises, the SABC requires a sustainable source of revenue to function effectively. It is of the utmost importance that the SABC has the necessary resources and stable source of revenue to fulfil its public service responsibilities, as a lack of proper resources and insufficient funds can hinder the provision of these services. The global economic crisis has put all public and private sector companies under financial pressure. The effect of this financial pressure was felt by the SABC and led to financial loss, subsequently posing a serious threat to the financial sustainability of the SABC. Given this situation, this study sought to develop a sustainable funding framework by identifying factors that influence the financial sustainability of the public broadcaster in South Africa and to provide alternative strategies for improving the financial sustainability of the public broadcaster in South Africa, which has thus far proved unsustainable and insecure. Past research has focused mainly on defining a public service broadcaster or a public mandate, or considered the future of public service broadcasters. In these past studies, researchers mostly debated the SABC funding challenges without attempting to develop a funding framework for the SABC. To achieve the objectives of this study a quantitative approach using a web-based distribution survey method was adopted to test the hypotheses. The participants were randomly selected in each provincial SABC office from the database of managers, unionised and non-unionised employees, as well as the database list of freelancers. A total of 432 participants, selected through a stratification sampling technique, were considered and 175 respondents completed the survey. However, after data clean-up only 168 respondents’ data was usable. Based on the analysis of various secondary sources, a theoretical framework regarding sustainable funding of the public broadcaster in South Africa was constructed. The proposed theoretical framework indicated that the intervening variable, which is sustainable funding, is possibly influenced by three independent variables namely, internal stakeholders, a competitive environment and the management of resources. The perceived outcomes (dependent variables) of a sustainably funded public broadcaster were identified as customer benefits and organisational performance. The computer programme STATISTICA was used for data analysis. Descriptive statistics was used to summarise the data of the respondents and allow easy interpretation by the researcher. Inferential statistical analysis was used to test for relationships between identified variables using a validity test, reliability test and correlation and regression analysis. The empirical results revealed that sustainable funding formed two separate intervening variables. These variables were renamed sustainable funding enabler and sustainable funding as part of management control. The dependent variable customer benefits and organisational performance also loaded onto a single factor and was renamed organisational outcomes. Given the results, it was determined that internal stakeholders, competitive environment and management of resources have a significant positive influence on the sustainable funding enabler for the public broadcaster. In turn, sustainable funding enabler had a significant positive influence on the organisational outcomes (customer benefits and performance). On the other hand, only the management of resources had a positive influence on sustainable funding as part of management control of the public broadcaster. Furthermore, sustainable funding as part of management control still had a significant positive influence on the organisational outcomes. The majority of the respondents agreed in their responses in relation to the variable items measuring sustainable funding as a part of management control and its influence to the organisational outcomes of the public broadcaster. In conclusion, sustainable funding of the public broadcaster is influenced by the identified variables, namely internal stakeholders, competitive environment and management of resources. In turn, sustainable funding has a positive influence on the organisational outcomes (customer benefits and performance). It is envisaged that the empirical evidence provided in this study will assist the SABC in understanding the factors influencing financial sustainability and thereby assist the organisation during strategy development and decision making. This study provides relevant and practical recommendations that will make the SABC financially sustainable. Finally, the objectives of this study were achieved and the research questions were answered. This study can also act as a foundation for other studies, thereby contributing to the body of knowledge.
- Full Text:
- Date Issued: 2018
- Authors: Nyembezi, Cydric Luvuyo
- Date: 2018
- Subjects: South African Broadcasting Corporation -- Finance , Finance, Public -- South Africa Sustainable development -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/34443 , vital:33379
- Description: Public service broadcasting in South Africa is the responsibility of the South African Broadcasting Corporation (SABC), which is the only national public service broadcaster mandated through the South African Broadcasting Act. Consequently, the SABC is meant to be a tool for information, entertainment and education that is accessible by all citizens, regardless of their social and economic status in the community. However, like all enterprises, the SABC requires a sustainable source of revenue to function effectively. It is of the utmost importance that the SABC has the necessary resources and stable source of revenue to fulfil its public service responsibilities, as a lack of proper resources and insufficient funds can hinder the provision of these services. The global economic crisis has put all public and private sector companies under financial pressure. The effect of this financial pressure was felt by the SABC and led to financial loss, subsequently posing a serious threat to the financial sustainability of the SABC. Given this situation, this study sought to develop a sustainable funding framework by identifying factors that influence the financial sustainability of the public broadcaster in South Africa and to provide alternative strategies for improving the financial sustainability of the public broadcaster in South Africa, which has thus far proved unsustainable and insecure. Past research has focused mainly on defining a public service broadcaster or a public mandate, or considered the future of public service broadcasters. In these past studies, researchers mostly debated the SABC funding challenges without attempting to develop a funding framework for the SABC. To achieve the objectives of this study a quantitative approach using a web-based distribution survey method was adopted to test the hypotheses. The participants were randomly selected in each provincial SABC office from the database of managers, unionised and non-unionised employees, as well as the database list of freelancers. A total of 432 participants, selected through a stratification sampling technique, were considered and 175 respondents completed the survey. However, after data clean-up only 168 respondents’ data was usable. Based on the analysis of various secondary sources, a theoretical framework regarding sustainable funding of the public broadcaster in South Africa was constructed. The proposed theoretical framework indicated that the intervening variable, which is sustainable funding, is possibly influenced by three independent variables namely, internal stakeholders, a competitive environment and the management of resources. The perceived outcomes (dependent variables) of a sustainably funded public broadcaster were identified as customer benefits and organisational performance. The computer programme STATISTICA was used for data analysis. Descriptive statistics was used to summarise the data of the respondents and allow easy interpretation by the researcher. Inferential statistical analysis was used to test for relationships between identified variables using a validity test, reliability test and correlation and regression analysis. The empirical results revealed that sustainable funding formed two separate intervening variables. These variables were renamed sustainable funding enabler and sustainable funding as part of management control. The dependent variable customer benefits and organisational performance also loaded onto a single factor and was renamed organisational outcomes. Given the results, it was determined that internal stakeholders, competitive environment and management of resources have a significant positive influence on the sustainable funding enabler for the public broadcaster. In turn, sustainable funding enabler had a significant positive influence on the organisational outcomes (customer benefits and performance). On the other hand, only the management of resources had a positive influence on sustainable funding as part of management control of the public broadcaster. Furthermore, sustainable funding as part of management control still had a significant positive influence on the organisational outcomes. The majority of the respondents agreed in their responses in relation to the variable items measuring sustainable funding as a part of management control and its influence to the organisational outcomes of the public broadcaster. In conclusion, sustainable funding of the public broadcaster is influenced by the identified variables, namely internal stakeholders, competitive environment and management of resources. In turn, sustainable funding has a positive influence on the organisational outcomes (customer benefits and performance). It is envisaged that the empirical evidence provided in this study will assist the SABC in understanding the factors influencing financial sustainability and thereby assist the organisation during strategy development and decision making. This study provides relevant and practical recommendations that will make the SABC financially sustainable. Finally, the objectives of this study were achieved and the research questions were answered. This study can also act as a foundation for other studies, thereby contributing to the body of knowledge.
- Full Text:
- Date Issued: 2018
An adaptive internet management model for higher education institutions in South Africa
- Boshoff, Ryno, Cullen, Margaret
- Authors: Boshoff, Ryno , Cullen, Margaret
- Date: 2018
- Subjects: Internet governance -- South Africa , Internet in higher education -- South Africa Internet -- South Africa -- Management Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/17428 , vital:28331
- Description: It has become standard practice at Higher Education Institutions (HEIs) for their Internet management and relevant Information and Communication Technology (ICT) resources, specifically Internet resources, to be continuously investigated by HEI Management as well as by their users. The reason is that the Internet has become the foundation on which most ICT and business resources function and therefore is labelled as a distinctive competency for the HEI. HEIs, however, have limited ICT Internet resources and are expected to use these resources optimally, to ensure efficient and effective Internet connectivity on all campuses and to all users and systems. The management of Internet resources at South African Higher Education Institutions (SA HEIs) are the focus of this thesis. The primary purpose therefore, is to provide a proposed adaptive Internet Management Model for HEIs which will assist them to achieve prime value from their Internet management resources. This was realised by firstly; identifying the current Internet Management Business Models of the SA HEI landscape; secondly, determining what the Internet users of the Nelson Mandela University, a South African Higher Education Institute situated in the Eastern and Western Cape area in South Africa, were using the Internet for; thirdly, comparing these findings to the actual Nelson Mandela University Firewall data and lastly, using the combined findings to draw conclusions and create a proposed adaptive Internet Management Model for HEIs. This can assist the HEI ICT Management team to realign the Internet resources to match the current business and customer requirements. This thesis is an exploratory, mixed method study which consists of literature studies, surveys and cross sectional studies. The literature studies were conducted on secondary sources to identify the national and international governance structures that influence Internet management. The empirical study which consisted of two surveys was compiled from existing surveys as well as from literature studies and was completed by its respective respondent groups. The first survey was used to gain insight into what was considered the standard Internet Management Business Model at HEIs in South Africa. The second survey was used to gain insight how the Internet was being used at Nelson Mandela University by staff and students. Lastly, an extract of the Nelson Mandela University Firewall data were gathered and used to confirm or deny results from the previous survey. The findings of the first survey, HEI Internet Management Survey (HEIIMS), confirmed that the Internet and its relevant resources are extremely important to all HEIs. The HEIs Internet Management Business Models are to a large extent aligned with the National Research an Education Networks (NRENs) business models with some adjustments. The HEIs indicated that they cater for a large Internet community but do not differentiate between them. The findings do, however, specify that some differentiation does take place. The HEI Internet is provided to the Internet community at no cost and is funded by Council funds. The requirements of staff and students are mostly similar with some priority differences to key content needs. The Internet resources of the HEIs are very much aligned to support the physical infrastructure of the Internet. HEIs consider the NRENs to be key partners and suppliers with additional local suppliers used as secondary support. The second survey, Nelson Mandela University Internet Usage Survey (NMUIUS), indicated that there was a wide gap between how the Internet was used by the staff and students. The findings indicated that staff tend to be more aware of the policies and surrounding practices while students appeared somewhat unaware. The staff and students have different needs for the Internet and these needs also change slightly according to the time of day and day of the week. Regarding content access (including Firewall data), some of the users said Internet practices were true whilst others were false. The majority of those giving a false opinion said that said Internet practices were focused on activities linked to cyberloafing content. In addition, they stated that these activities were undersold, meaning that they said that they access the Internet content rarely while the Firewall data indicated that it was frequently being accessed and by many users. It was clear that the staff received a pleasant Nelson Mandela University Internet experience while the students received a slightly degraded Internet experience. The study concluded with the development of a proposed adaptive Internet Management Model for HEIs and recommendations and considerations on how to improve the current Nelson Mandela University Internet management strategy. This thesis makes a contribution towards the body of knowledge by identifying and discussing current national and international Internet Governance (IG) practices. It continues by identifying the current SA NRENs and their business models which overflow into the HEI landscape. This is followed by an investigation into the various HEI Internet Management Business Models, current usage of the Nelson Mandela University Internet and patterns of use and Nelson Mandela University Firewall data. The thesis will therefore assist readers to understand the effective and efficient management of their Internet usage requirements and the provision of Internet resources. This in turn, will confirm that the availability of the Internet for its users and systems becomes a productive, reliable and pleasant experience.
- Full Text:
- Date Issued: 2018
- Authors: Boshoff, Ryno , Cullen, Margaret
- Date: 2018
- Subjects: Internet governance -- South Africa , Internet in higher education -- South Africa Internet -- South Africa -- Management Education, Higher -- South Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/17428 , vital:28331
- Description: It has become standard practice at Higher Education Institutions (HEIs) for their Internet management and relevant Information and Communication Technology (ICT) resources, specifically Internet resources, to be continuously investigated by HEI Management as well as by their users. The reason is that the Internet has become the foundation on which most ICT and business resources function and therefore is labelled as a distinctive competency for the HEI. HEIs, however, have limited ICT Internet resources and are expected to use these resources optimally, to ensure efficient and effective Internet connectivity on all campuses and to all users and systems. The management of Internet resources at South African Higher Education Institutions (SA HEIs) are the focus of this thesis. The primary purpose therefore, is to provide a proposed adaptive Internet Management Model for HEIs which will assist them to achieve prime value from their Internet management resources. This was realised by firstly; identifying the current Internet Management Business Models of the SA HEI landscape; secondly, determining what the Internet users of the Nelson Mandela University, a South African Higher Education Institute situated in the Eastern and Western Cape area in South Africa, were using the Internet for; thirdly, comparing these findings to the actual Nelson Mandela University Firewall data and lastly, using the combined findings to draw conclusions and create a proposed adaptive Internet Management Model for HEIs. This can assist the HEI ICT Management team to realign the Internet resources to match the current business and customer requirements. This thesis is an exploratory, mixed method study which consists of literature studies, surveys and cross sectional studies. The literature studies were conducted on secondary sources to identify the national and international governance structures that influence Internet management. The empirical study which consisted of two surveys was compiled from existing surveys as well as from literature studies and was completed by its respective respondent groups. The first survey was used to gain insight into what was considered the standard Internet Management Business Model at HEIs in South Africa. The second survey was used to gain insight how the Internet was being used at Nelson Mandela University by staff and students. Lastly, an extract of the Nelson Mandela University Firewall data were gathered and used to confirm or deny results from the previous survey. The findings of the first survey, HEI Internet Management Survey (HEIIMS), confirmed that the Internet and its relevant resources are extremely important to all HEIs. The HEIs Internet Management Business Models are to a large extent aligned with the National Research an Education Networks (NRENs) business models with some adjustments. The HEIs indicated that they cater for a large Internet community but do not differentiate between them. The findings do, however, specify that some differentiation does take place. The HEI Internet is provided to the Internet community at no cost and is funded by Council funds. The requirements of staff and students are mostly similar with some priority differences to key content needs. The Internet resources of the HEIs are very much aligned to support the physical infrastructure of the Internet. HEIs consider the NRENs to be key partners and suppliers with additional local suppliers used as secondary support. The second survey, Nelson Mandela University Internet Usage Survey (NMUIUS), indicated that there was a wide gap between how the Internet was used by the staff and students. The findings indicated that staff tend to be more aware of the policies and surrounding practices while students appeared somewhat unaware. The staff and students have different needs for the Internet and these needs also change slightly according to the time of day and day of the week. Regarding content access (including Firewall data), some of the users said Internet practices were true whilst others were false. The majority of those giving a false opinion said that said Internet practices were focused on activities linked to cyberloafing content. In addition, they stated that these activities were undersold, meaning that they said that they access the Internet content rarely while the Firewall data indicated that it was frequently being accessed and by many users. It was clear that the staff received a pleasant Nelson Mandela University Internet experience while the students received a slightly degraded Internet experience. The study concluded with the development of a proposed adaptive Internet Management Model for HEIs and recommendations and considerations on how to improve the current Nelson Mandela University Internet management strategy. This thesis makes a contribution towards the body of knowledge by identifying and discussing current national and international Internet Governance (IG) practices. It continues by identifying the current SA NRENs and their business models which overflow into the HEI landscape. This is followed by an investigation into the various HEI Internet Management Business Models, current usage of the Nelson Mandela University Internet and patterns of use and Nelson Mandela University Firewall data. The thesis will therefore assist readers to understand the effective and efficient management of their Internet usage requirements and the provision of Internet resources. This in turn, will confirm that the availability of the Internet for its users and systems becomes a productive, reliable and pleasant experience.
- Full Text:
- Date Issued: 2018
An analysis of foreign market entry strategy for Discovery Limited
- Authors: Terblanche, Gaynor
- Date: 2018
- Subjects: Export marketing , Foreign exchange International trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35841 , vital:33852
- Description: The Discovery Limited is a key player in the South African Insurance Industry, which is well regulated. The Insurance Industry is of a world class standard and compares favourably with economies such as BRIC (Brazil, Russia, India and China) countries. The South African economy continues to show a decline with a negative growth in gross domestic product (GDP), for two consecutive quarters (last quarter of 2016 and first quarter of 2017). The current dampened expected growth rates, with a highly penetrated insurance market in South Africa, are strong incentives to look for growth beyond the borders of South Africa. This study, therefore, explores the potential impact on investor confidence, when Discovery Limited enters Foreign Markets. The research objectives, namely Industry-Based considerations, institution-based considerations, resource-based considerations and recommendations, were used to draw linkages between the Discovery Shared Value Insurance Model and the Business Model Framework. Internationalisation models were introduced, yet Peng’s Comprehensive Model of Foreign Market Entry in conjunction with Discovery Limited’s Shared-Value Insurance Model, provides a greater scope to assess the foreign market entries The study seeks to propose a strategy for when firms enter foreign markets and explores investor confidence when doing so. The findings of the study will be able to be generalised in the market amongst firms who seek to enter foreign markets and provides insight and recommendations to all stakeholders upon taking the move. In pursuing this study, a qualitative approach was conducted. A review of the literature making use of academic resource, annual financial reports of the company and country reports available in the public domain, were used. Interviews were conducted using semi-structured questions with the Partner Market Executives of Discovery to gain deeper insight and understanding. An invitation to interview six (6) participants, was distributed and only five (5) were interviewed. This constitutes a (5/6) 83.3% response rate. These Partner Market Executives were best positioned to answer questions related to Foreign Market Entry (Partner Markets) for Discovery Limited. The questions were informed by the literature. A Thematic Analysis was conducted on the data collected to identify core themes that strongly resonated with participants. The research findings are credible, and the subject of the research was correctly identified, from the view point of both the researchers and the participants. The participation was voluntary and record keeping of audio and transcriptions were done. Based on the key themes identified for each of the three foreign market entry considerations, the study concluded that: ‘Vitality becomes core to the solution’, ‘the intellectual property that sits behind the Shared Value Model’, ‘Can’t run away from regulatory approval’, ‘Timing to enter a market’, and ‘infrastructure to enter a foreign market’ are crucial considerations that an investor would like to see, and Discovery Limited must be mindful of this when targeting growth in its share price. Therefore, Discovery will have to consider advice on infrastructure development for Africa and they will have to set an unobstructed vision and timeline to expand into Africa. Discovery Limited, being a South African Company, is still challenged with a product that must be compatible with the rest of the African market. Entering into Africa might not be a priority now, but the lack of knowledge on what the product for the African market would look like, left room for future research.
- Full Text:
- Date Issued: 2018
- Authors: Terblanche, Gaynor
- Date: 2018
- Subjects: Export marketing , Foreign exchange International trade
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35841 , vital:33852
- Description: The Discovery Limited is a key player in the South African Insurance Industry, which is well regulated. The Insurance Industry is of a world class standard and compares favourably with economies such as BRIC (Brazil, Russia, India and China) countries. The South African economy continues to show a decline with a negative growth in gross domestic product (GDP), for two consecutive quarters (last quarter of 2016 and first quarter of 2017). The current dampened expected growth rates, with a highly penetrated insurance market in South Africa, are strong incentives to look for growth beyond the borders of South Africa. This study, therefore, explores the potential impact on investor confidence, when Discovery Limited enters Foreign Markets. The research objectives, namely Industry-Based considerations, institution-based considerations, resource-based considerations and recommendations, were used to draw linkages between the Discovery Shared Value Insurance Model and the Business Model Framework. Internationalisation models were introduced, yet Peng’s Comprehensive Model of Foreign Market Entry in conjunction with Discovery Limited’s Shared-Value Insurance Model, provides a greater scope to assess the foreign market entries The study seeks to propose a strategy for when firms enter foreign markets and explores investor confidence when doing so. The findings of the study will be able to be generalised in the market amongst firms who seek to enter foreign markets and provides insight and recommendations to all stakeholders upon taking the move. In pursuing this study, a qualitative approach was conducted. A review of the literature making use of academic resource, annual financial reports of the company and country reports available in the public domain, were used. Interviews were conducted using semi-structured questions with the Partner Market Executives of Discovery to gain deeper insight and understanding. An invitation to interview six (6) participants, was distributed and only five (5) were interviewed. This constitutes a (5/6) 83.3% response rate. These Partner Market Executives were best positioned to answer questions related to Foreign Market Entry (Partner Markets) for Discovery Limited. The questions were informed by the literature. A Thematic Analysis was conducted on the data collected to identify core themes that strongly resonated with participants. The research findings are credible, and the subject of the research was correctly identified, from the view point of both the researchers and the participants. The participation was voluntary and record keeping of audio and transcriptions were done. Based on the key themes identified for each of the three foreign market entry considerations, the study concluded that: ‘Vitality becomes core to the solution’, ‘the intellectual property that sits behind the Shared Value Model’, ‘Can’t run away from regulatory approval’, ‘Timing to enter a market’, and ‘infrastructure to enter a foreign market’ are crucial considerations that an investor would like to see, and Discovery Limited must be mindful of this when targeting growth in its share price. Therefore, Discovery will have to consider advice on infrastructure development for Africa and they will have to set an unobstructed vision and timeline to expand into Africa. Discovery Limited, being a South African Company, is still challenged with a product that must be compatible with the rest of the African market. Entering into Africa might not be a priority now, but the lack of knowledge on what the product for the African market would look like, left room for future research.
- Full Text:
- Date Issued: 2018
An assessment of female and management perceptions of factors moderating leadership mobility at Logistic (PTY) LTD
- Authors: Rippon, Marion Magdelyn
- Date: 2018
- Subjects: Transformational leadership Leadership in women
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/17897 , vital:28480
- Description: Senior management positions at a South African-based logistics company Logistic (Pty) Ltd (pseudonym) are predominantly occupied by males which led to the primary question: why are females not better represented at senior levels within the organisation and why do promotion into these senior managerial positions appears difficult? The objective of this study was to determine factors impacting female advancement and to develop strategies based on identified influencing factors. Based on an interpretivist paradigm, the study used a phenomenological approach which was based on an appreciative enquiry research to understand experiences perceived and interpreted by individuals within the organisation. Various findings emerged in terms of the research questions of how management perceive and support female advancement, the perception of barriers experienced by females and the perception of the potential of the organisation promoting females in terms of providing an enabling environment. Findings which were not conducive to female advancement were identified as non-supporting organisational culture due to the inherent history of the organisation, tokenism by trying to rectify the phenomenon, transparent barriers experienced by females trying to ascend the corporate ladder and the lack of a pool of suitable candidates in the junior levels of the organisation which could be caused by the industry in which the organisation does business. Conclusions surrounding organisational intentions and actions were reached, which included recommendations for progressing towards the goals as agreed by the Commission for Employment Equity (CEE) and its strategic and sectoral stakeholders.
- Full Text:
- Date Issued: 2018
- Authors: Rippon, Marion Magdelyn
- Date: 2018
- Subjects: Transformational leadership Leadership in women
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/17897 , vital:28480
- Description: Senior management positions at a South African-based logistics company Logistic (Pty) Ltd (pseudonym) are predominantly occupied by males which led to the primary question: why are females not better represented at senior levels within the organisation and why do promotion into these senior managerial positions appears difficult? The objective of this study was to determine factors impacting female advancement and to develop strategies based on identified influencing factors. Based on an interpretivist paradigm, the study used a phenomenological approach which was based on an appreciative enquiry research to understand experiences perceived and interpreted by individuals within the organisation. Various findings emerged in terms of the research questions of how management perceive and support female advancement, the perception of barriers experienced by females and the perception of the potential of the organisation promoting females in terms of providing an enabling environment. Findings which were not conducive to female advancement were identified as non-supporting organisational culture due to the inherent history of the organisation, tokenism by trying to rectify the phenomenon, transparent barriers experienced by females trying to ascend the corporate ladder and the lack of a pool of suitable candidates in the junior levels of the organisation which could be caused by the industry in which the organisation does business. Conclusions surrounding organisational intentions and actions were reached, which included recommendations for progressing towards the goals as agreed by the Commission for Employment Equity (CEE) and its strategic and sectoral stakeholders.
- Full Text:
- Date Issued: 2018
An evaluation of the role of cost management control systems on organisational performance in public enterprises in Namibia: a case study of the Namibia airports company
- Authors: Shindobo, Teopolina
- Date: 2018
- Subjects: Cost accounting , Activity-based costing , Performance standards -- Namibia -- Evaluation , Organizational effectiveness -- Namibia
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/35785 , vital:33812
- Description: The primary goal of this study was to evaluate the role of cost management control systems (CMCS) on organisational performance of public enterprises in Namibia, using Namibia Airports Company (NAC) as a case study organisation. NAC uses the activity based costing (ABC) management control system and is still making losses, the auditor General have recommended that there is a need to evaluate the CMCS used by the NAC and their expenditure. In pursuing the primary objective of the study, four secondary objectives were therefore developed. The first objective was concerned with evaluating the purpose of the CMCSs in organisational decision making process. The second objective was concerned with analysing the effect of CMCSs on organisational performance in public enterprises. This was also achieved through a comprehensive review of literature. The third objective dealt with the design of a suitable methodology. The last objective was concerned with conclusions and recommendations of the study. The study followed a quantitative research methodology and a total of 100 questionnaires were self-administered to the respondents. Sixty-five questionnaires were returned with usable responses and were captured for analysis. Statistical analysis was applied in order to meet the requirements of research methodology as well as record and analyse the research findings. The study used descriptive statistics, reliability statistics, factor analysis and one way variance analysis (ANOVAs). Factor analysis was performed on the elements used to measure the impacts of CMCSs on the organisational performance of the Namibia Airports Company. Four key impacts of CMCSs were identified in this study. ANOVAs were employed as a way of determining significant differences between groups with regard to the factors that were identified. The finding of the study revealed that, the level of employee involvement in cost management activities is relatively weak at Namibia Airports Company despite a higher frequency of using the CMCSs. There is a significant effect on financial performance of the organisation as a result of employing CMCSs. The significant impacts of CMCSs on the organisational performance of the Namibia Airports Company include opportunities for improving financial performance management, efficiency in service delivery, and strategic decisions.
- Full Text:
- Date Issued: 2018
- Authors: Shindobo, Teopolina
- Date: 2018
- Subjects: Cost accounting , Activity-based costing , Performance standards -- Namibia -- Evaluation , Organizational effectiveness -- Namibia
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/35785 , vital:33812
- Description: The primary goal of this study was to evaluate the role of cost management control systems (CMCS) on organisational performance of public enterprises in Namibia, using Namibia Airports Company (NAC) as a case study organisation. NAC uses the activity based costing (ABC) management control system and is still making losses, the auditor General have recommended that there is a need to evaluate the CMCS used by the NAC and their expenditure. In pursuing the primary objective of the study, four secondary objectives were therefore developed. The first objective was concerned with evaluating the purpose of the CMCSs in organisational decision making process. The second objective was concerned with analysing the effect of CMCSs on organisational performance in public enterprises. This was also achieved through a comprehensive review of literature. The third objective dealt with the design of a suitable methodology. The last objective was concerned with conclusions and recommendations of the study. The study followed a quantitative research methodology and a total of 100 questionnaires were self-administered to the respondents. Sixty-five questionnaires were returned with usable responses and were captured for analysis. Statistical analysis was applied in order to meet the requirements of research methodology as well as record and analyse the research findings. The study used descriptive statistics, reliability statistics, factor analysis and one way variance analysis (ANOVAs). Factor analysis was performed on the elements used to measure the impacts of CMCSs on the organisational performance of the Namibia Airports Company. Four key impacts of CMCSs were identified in this study. ANOVAs were employed as a way of determining significant differences between groups with regard to the factors that were identified. The finding of the study revealed that, the level of employee involvement in cost management activities is relatively weak at Namibia Airports Company despite a higher frequency of using the CMCSs. There is a significant effect on financial performance of the organisation as a result of employing CMCSs. The significant impacts of CMCSs on the organisational performance of the Namibia Airports Company include opportunities for improving financial performance management, efficiency in service delivery, and strategic decisions.
- Full Text:
- Date Issued: 2018
Arsenic in the boardroom: strategies to deal with toxic leaders
- Authors: Mey, Michelle
- Subjects: Bullying in the workplace , Psychology, Industrial
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20945 , vital:29421
- Description: Effective leaders are critical in building successful organisations, communities and nations. Whilst academia and business alike advocate positive organisational psychology and the development of positive leadership, the sad reality is that there is a growing global prevalence of toxic leadership, with research indicating that between 20% and 60% of leaders may be defined as toxic (Veldsman, 2016). While toxic leaders, who initially come across as charming, confident and persuasive, may be effective in achieving organisational objectives in the short term, the long-term consequences can be devastating to the organisational brand and reputation, as well as to the morale and psyche of its members. Even though toxic leaders and bullies are becoming increasingly prevalent in organisations there is a lack of empirical research on workplace bullying.
- Full Text:
- Authors: Mey, Michelle
- Subjects: Bullying in the workplace , Psychology, Industrial
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20945 , vital:29421
- Description: Effective leaders are critical in building successful organisations, communities and nations. Whilst academia and business alike advocate positive organisational psychology and the development of positive leadership, the sad reality is that there is a growing global prevalence of toxic leadership, with research indicating that between 20% and 60% of leaders may be defined as toxic (Veldsman, 2016). While toxic leaders, who initially come across as charming, confident and persuasive, may be effective in achieving organisational objectives in the short term, the long-term consequences can be devastating to the organisational brand and reputation, as well as to the morale and psyche of its members. Even though toxic leaders and bullies are becoming increasingly prevalent in organisations there is a lack of empirical research on workplace bullying.
- Full Text:
Beneficiary perceptions regarding farm worker equity share schemes in South Africa
- Authors: Xolo, Siyavuya Nicholas
- Date: 2018
- Subjects: Investments -- South Africa , Investment analysis Land reform -- South Africa Agricultural laborers -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/36323 , vital:33920
- Description: The study aimed to assess beneficiary perceptions regarding farm worker equity share schemes in South Africa. Farm worker equity share schemes started in the early 1990s with the aim of having a special arrangement pertaining to the ownership and operation of a farm between the farmer and the farm workers. This was intended to assist farm workers in not only remaining as farm workers but also to gain ownership of the farm. This could lead to the empowerment of farm workers, better working conditions, improved living standards and their rights to land ownership. Farm worker equity share schemes have been widely reported as having failed to meet their intended objectives, thus, in 2009, the Department of Rural Development and Land Reform initiated a study to assess the implementation of equity share schemes. Although the report was not made public, it reports that out of the 88 equity share schemes at the time, only nine managed to pay dividends ranging from R200 to R2000 per year. As a result, the Department of Rural Development and Land Reform put a moratorium on equity share schemes; this was however removed in 2011. It is against this background that this study was undertaken to assess beneficiaries’ perceptions regarding farm worker equity share schemes in South Africa. A positivistic research paradigm was employed in this study, by means of quantitative research. Secondary data in the form of textbooks, journal articles and Internet sources provided the theoretical framework for this study. Primary data was obtained using the survey method, by means of self-administered structured questionnaires. Convenience and purposive sampling were applied in order to select 20 farms that use equity share schemes. The farms selected for this study were located in the Eastern Cape, Gauteng, Mpumalanga and the Western Cape provinces, covering a variety of farming activities such as citrus fruits, crops, vegetables and wineries. Ideally, a total of 15 farm workers per farm were targeted. However, due to a variation in these farm worker equity share schemes, on some farms less than 15 workers and in others more than 15 workers were selected for the study; this resulted in a total sample size of 341 farm workers. Ten null-hypotheses and a hypothetical model of beneficiary perceptions regarding farm worker equity share schemes were tested. The influence of seven independent variables were tested, these are: stakeholder trust, operational risks, government interventions, two-way communication, farm worker empowerment, training and skills development, and access to resources on farm worker equity share schemes. In addition, the influence of farm worker equity share schemes on three dependent variables, namely, farming performance, sustainability and employee expectations were tested. The Statistica (version 13.2) computer programme was used to analyse the results by means of advanced statistical techniques (such as exploratory factor analysis, regression and correlation analyses) as well as descriptive analysis and frequency distributions. After various statistical procedures, the model was re-specified; some of the variables were then renamed and the hypotheses were adjusted accordingly. The empirical results showed that three key variables to the success of farm worker equity share schemes are stakeholder trust, government interventions and farm owner support. It was determined that these key variables could lead to increased farming performance, farming sustainability and meeting employee expectations. This study provided useful and practical guidelines to farm owners and administrators of equity share schemes, so as to ensure effective strategising that could enhance their competitiveness and long term survival. The findings of this study could inform strategy policy formulation and implementation in the agricultural sector, as pertaining to farm worker equity share schemes. The study used a sound and well-developed research design and methodology, which has been justified and successfully applied to this research; this method can be utilised by other similar studies to conduct empirical research in the field of farm worker equity share schemes. It is envisaged that the results and recommendations of this study could be used to implement effective strategies that could ensure the effective functioning of farm worker equity share schemes in South Africa.
- Full Text:
- Date Issued: 2018
- Authors: Xolo, Siyavuya Nicholas
- Date: 2018
- Subjects: Investments -- South Africa , Investment analysis Land reform -- South Africa Agricultural laborers -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/36323 , vital:33920
- Description: The study aimed to assess beneficiary perceptions regarding farm worker equity share schemes in South Africa. Farm worker equity share schemes started in the early 1990s with the aim of having a special arrangement pertaining to the ownership and operation of a farm between the farmer and the farm workers. This was intended to assist farm workers in not only remaining as farm workers but also to gain ownership of the farm. This could lead to the empowerment of farm workers, better working conditions, improved living standards and their rights to land ownership. Farm worker equity share schemes have been widely reported as having failed to meet their intended objectives, thus, in 2009, the Department of Rural Development and Land Reform initiated a study to assess the implementation of equity share schemes. Although the report was not made public, it reports that out of the 88 equity share schemes at the time, only nine managed to pay dividends ranging from R200 to R2000 per year. As a result, the Department of Rural Development and Land Reform put a moratorium on equity share schemes; this was however removed in 2011. It is against this background that this study was undertaken to assess beneficiaries’ perceptions regarding farm worker equity share schemes in South Africa. A positivistic research paradigm was employed in this study, by means of quantitative research. Secondary data in the form of textbooks, journal articles and Internet sources provided the theoretical framework for this study. Primary data was obtained using the survey method, by means of self-administered structured questionnaires. Convenience and purposive sampling were applied in order to select 20 farms that use equity share schemes. The farms selected for this study were located in the Eastern Cape, Gauteng, Mpumalanga and the Western Cape provinces, covering a variety of farming activities such as citrus fruits, crops, vegetables and wineries. Ideally, a total of 15 farm workers per farm were targeted. However, due to a variation in these farm worker equity share schemes, on some farms less than 15 workers and in others more than 15 workers were selected for the study; this resulted in a total sample size of 341 farm workers. Ten null-hypotheses and a hypothetical model of beneficiary perceptions regarding farm worker equity share schemes were tested. The influence of seven independent variables were tested, these are: stakeholder trust, operational risks, government interventions, two-way communication, farm worker empowerment, training and skills development, and access to resources on farm worker equity share schemes. In addition, the influence of farm worker equity share schemes on three dependent variables, namely, farming performance, sustainability and employee expectations were tested. The Statistica (version 13.2) computer programme was used to analyse the results by means of advanced statistical techniques (such as exploratory factor analysis, regression and correlation analyses) as well as descriptive analysis and frequency distributions. After various statistical procedures, the model was re-specified; some of the variables were then renamed and the hypotheses were adjusted accordingly. The empirical results showed that three key variables to the success of farm worker equity share schemes are stakeholder trust, government interventions and farm owner support. It was determined that these key variables could lead to increased farming performance, farming sustainability and meeting employee expectations. This study provided useful and practical guidelines to farm owners and administrators of equity share schemes, so as to ensure effective strategising that could enhance their competitiveness and long term survival. The findings of this study could inform strategy policy formulation and implementation in the agricultural sector, as pertaining to farm worker equity share schemes. The study used a sound and well-developed research design and methodology, which has been justified and successfully applied to this research; this method can be utilised by other similar studies to conduct empirical research in the field of farm worker equity share schemes. It is envisaged that the results and recommendations of this study could be used to implement effective strategies that could ensure the effective functioning of farm worker equity share schemes in South Africa.
- Full Text:
- Date Issued: 2018
Breaking the poverty cycle: exploring farmers’ strategies to empower employees in the agricultural sector
- Authors: Venter, Morné
- Date: 2018
- Subjects: Agricultural productivity -- South Africa , Agriculture -- Research -- Economic aspects -- Mathematical models , Industrial productivity , Employee motivation
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/36772 , vital:34052
- Description: The primary aim of this research project was to explore the various strategies of specific farmers who have chosen to improve productivity through innovative labour management strategies. In particular, to describe strategies that have empowered employees and will enable them to break the poverty cycle. The potential to highlight a business case for quality jobs in the agricultural sector could add to the understanding of labour-intensive agricultural production systems. Participants in this study empower their employees through various means, which includes intrinsic and extrinsic motivation. The agricultural sector was specifically targeted in this study as farmworkers are some of the most vulnerable employee-populations in South Africa, because they have a relatively small chance of empowering themselves, or their children, as they are often stuck in the poverty cycle. The research method employed in this study was qualitative in order to gain an in depth understanding of labour management systems (LMS). Information was gathered through semi-structured, face-to-face interviews with a number of purposively selected farmers. The participants in this study were selected for a select number of reasons. The main reason being that they employ strategies that empower their employees in various ways to ensure the future employability of these employees. All the participants are committed to ensuring the success of their employees, because this ensures the success of the farms. Farmworkers are one of the cornerstones on which a farming enterprise is built, another cornerstone is the farmer. When these two components understand and respect one another and work with each other, rather than against each other, both will prosper. The approaches that the participants in this study utilise to empower their workers ensure that the poverty cycle for these workers in this semi- and unskilled sector is broken and that they become, not only employable, but invaluable to the farms on which they work. The approaches were categorised from the one end as the point where labour is commodified and treated as a cost factor, the “low road” -this approach aligns with McGregor’s theory X and may be termed “exploitative”. While, at the other end of the continuum of approaches is the view that an employee has potential and investment in the employee will yield commitment and discretionary effort - this approach aligns with McGregor’s theory Y, the “high road”. This includes strategies to improve productivity and empower employees beyond the workplace, and to a certain extent, the community.
- Full Text:
- Date Issued: 2018
- Authors: Venter, Morné
- Date: 2018
- Subjects: Agricultural productivity -- South Africa , Agriculture -- Research -- Economic aspects -- Mathematical models , Industrial productivity , Employee motivation
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/36772 , vital:34052
- Description: The primary aim of this research project was to explore the various strategies of specific farmers who have chosen to improve productivity through innovative labour management strategies. In particular, to describe strategies that have empowered employees and will enable them to break the poverty cycle. The potential to highlight a business case for quality jobs in the agricultural sector could add to the understanding of labour-intensive agricultural production systems. Participants in this study empower their employees through various means, which includes intrinsic and extrinsic motivation. The agricultural sector was specifically targeted in this study as farmworkers are some of the most vulnerable employee-populations in South Africa, because they have a relatively small chance of empowering themselves, or their children, as they are often stuck in the poverty cycle. The research method employed in this study was qualitative in order to gain an in depth understanding of labour management systems (LMS). Information was gathered through semi-structured, face-to-face interviews with a number of purposively selected farmers. The participants in this study were selected for a select number of reasons. The main reason being that they employ strategies that empower their employees in various ways to ensure the future employability of these employees. All the participants are committed to ensuring the success of their employees, because this ensures the success of the farms. Farmworkers are one of the cornerstones on which a farming enterprise is built, another cornerstone is the farmer. When these two components understand and respect one another and work with each other, rather than against each other, both will prosper. The approaches that the participants in this study utilise to empower their workers ensure that the poverty cycle for these workers in this semi- and unskilled sector is broken and that they become, not only employable, but invaluable to the farms on which they work. The approaches were categorised from the one end as the point where labour is commodified and treated as a cost factor, the “low road” -this approach aligns with McGregor’s theory X and may be termed “exploitative”. While, at the other end of the continuum of approaches is the view that an employee has potential and investment in the employee will yield commitment and discretionary effort - this approach aligns with McGregor’s theory Y, the “high road”. This includes strategies to improve productivity and empower employees beyond the workplace, and to a certain extent, the community.
- Full Text:
- Date Issued: 2018
Coega industrial development zone as a catalyst for development in NMBM
- Authors: Younouss, Sanda Oumarou
- Date: 2018
- Subjects: Industrial development projects -- South Africa -- Port Elizabeth , Industrial development projects -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/36162 , vital:33901
- Description: It is common for countries to adopt growth-targeted strategies to address poverty and as a result, achieve development. South Africa is not an exception and that is the reason for implementing the industrial development zone (IDZ) programme, intended to achieve growth through exports. As part of this programme, the country established five IDZs, each of which operates in specific investment sectors. The economy of the Eastern Cape is experiencing difficulties in terms of unemployment, low wages and a declining population and the migration out of the Eastern Cape is due to limited job opportunities and low wages. The four largest economic sectors in the province are manufacturing, construction, agriculture and mining. The Coega IDZ (CIDZ) is located in the Eastern Cape Province of South Africa and operates in six investment sectors, namely automotive, agro-processing and aqua farming, chemical manufacturing, business process outsourcing, energy and metals. This research investigated the contribution of the CIDZ as a tool for development in the Eastern Cape and South Africa. It further investigates its contribution to the development of the Eastern Cape in the event of its expansion across three additional investment sectors, namely electronics, clothing and furniture. With the aim of conducting a proper assessment of their contribution, the strengths and weaknesses of these three investment sectors were elucidated. Additionally, the research described the operation of four special economic zones (SEZs), namely the Zarqa Free Zone, the Jebel Ali Free Zone, the East London Industrial Development Zone (ELIDZ) and the Coega Industrial Development Zone (CIDZ). The research methodology used was that of a descriptive study (literature-based). The research revealed that there is a need to add these three investment sectors to the CIDZ in order to develop the Eastern Cape, as they have the potential to meet the challenges that the province is facing. The research led to a number of recommendations inspired by the SEZs presented in the descriptive study, to improve the contribution of the CIDZ to the development of the Eastern Cape.
- Full Text:
- Date Issued: 2018
- Authors: Younouss, Sanda Oumarou
- Date: 2018
- Subjects: Industrial development projects -- South Africa -- Port Elizabeth , Industrial development projects -- South Africa Economic development -- South Africa
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/36162 , vital:33901
- Description: It is common for countries to adopt growth-targeted strategies to address poverty and as a result, achieve development. South Africa is not an exception and that is the reason for implementing the industrial development zone (IDZ) programme, intended to achieve growth through exports. As part of this programme, the country established five IDZs, each of which operates in specific investment sectors. The economy of the Eastern Cape is experiencing difficulties in terms of unemployment, low wages and a declining population and the migration out of the Eastern Cape is due to limited job opportunities and low wages. The four largest economic sectors in the province are manufacturing, construction, agriculture and mining. The Coega IDZ (CIDZ) is located in the Eastern Cape Province of South Africa and operates in six investment sectors, namely automotive, agro-processing and aqua farming, chemical manufacturing, business process outsourcing, energy and metals. This research investigated the contribution of the CIDZ as a tool for development in the Eastern Cape and South Africa. It further investigates its contribution to the development of the Eastern Cape in the event of its expansion across three additional investment sectors, namely electronics, clothing and furniture. With the aim of conducting a proper assessment of their contribution, the strengths and weaknesses of these three investment sectors were elucidated. Additionally, the research described the operation of four special economic zones (SEZs), namely the Zarqa Free Zone, the Jebel Ali Free Zone, the East London Industrial Development Zone (ELIDZ) and the Coega Industrial Development Zone (CIDZ). The research methodology used was that of a descriptive study (literature-based). The research revealed that there is a need to add these three investment sectors to the CIDZ in order to develop the Eastern Cape, as they have the potential to meet the challenges that the province is facing. The research led to a number of recommendations inspired by the SEZs presented in the descriptive study, to improve the contribution of the CIDZ to the development of the Eastern Cape.
- Full Text:
- Date Issued: 2018
E-waste management in the Nelson Mandela Bay households, awareness and their participation in the disposal of electronic and electrical waste
- Authors: Stowman, Grant Michael
- Date: 2018
- Subjects: Electronic waste -- South Africa -- Nelson Mandela Bay Municipality , Electronic waste -- Economic aspects Environmental education -- Research Recycling (Waste, etc.) -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35245 , vital:33666
- Description: Over the years there has been an exceptional growth in electrical and electronic products. Technology improved consumer products have become a vital part of mankind’s daily living experiences and development. This has made a significant difference in the standard of living for many people (Okorhi et al., 2015). The same phenomenon has also made a major contribution to science and agricultural activities. However, the by-products belonging to electrical and electronic appliances and the dismantling processes have created huge challenges. The contents of these devices have brought along a visible threat to people and the environment. E-waste contains a multitude of elements which contain certain toxic substances. Exposure to these hazardous substances can be dangerous to humans and the environment (Rajput,2013). The inappropriate handling comes in the form of legal or illegal dumping, crude recycling, improper treatment and using incorrect disposalmethods. On the other hand, e-waste devices have the potential to augment lifestyles by recycling and reusing endof- life devices or extracting elements such as lead, gold, silver etc. (UNEP, 2007). E-waste has been growing rapidly world-wide and has become one of the fastest growing waste streams. This phenomenon has been fuelled by consumers purchasing multiple electrical and electronic products. The high obsolescence rates of these products lead to the dumping of these devices for newer products. The increasing market penetration through technology also receives a boost from social changes such as globalisation and urbanisation (Babu et al., 2007). The main aim of this study is to ascertain the relevance of e-waste management and its consequences in the Nelson Mandela Bay Metropole. World-wide, many countries have or are busy putting together policies and legislation to combat e-waste. South Africa has certain policies and legislation in place regarding hazardous substances. However, the policies and legislation are not specific enough when it comes to the collection, recycling and disposal of e-waste (Dittke, 2007). Against this background, the aim of this study was to investigate certain factors that influence households, when it comes to the management of household e-waste. These factors include the awareness and the participation of households in the management and disposal of electronic and electrical waste in the Nelson Mandela Bay Metropole. A theoretical framework was developed to address the above-mentioned challenges. Three suburbs in the NMBM were purposely selected to conduct this study. These suburbs fell into the lower, middle and high-income areas. The study used the quantitative research method and data was gathered by using questionnaires. A systematic random sampling method was applied to distribute the questionnaires. The data was analysed, and certain conclusions were made. Firstly, there is a wide range of e-waste being indiscriminately disposed of by householders. Secondly, findings indicated a low level of awareness regarding the environmental and harmful effects of e-waste when it comes to humans. Thirdly, the study also revealed that NMBM has no household e-waste management strategy in place. The study recommends the need for meaningful environmental education to uplift community awareness pertaining to e-waste management. Lastly, the NMBM needs to formulate by-laws and guidance policies when it comes to household e-waste disposal. These recommendations will help to preserve our world for future generations.
- Full Text:
- Date Issued: 2018
- Authors: Stowman, Grant Michael
- Date: 2018
- Subjects: Electronic waste -- South Africa -- Nelson Mandela Bay Municipality , Electronic waste -- Economic aspects Environmental education -- Research Recycling (Waste, etc.) -- Economic aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35245 , vital:33666
- Description: Over the years there has been an exceptional growth in electrical and electronic products. Technology improved consumer products have become a vital part of mankind’s daily living experiences and development. This has made a significant difference in the standard of living for many people (Okorhi et al., 2015). The same phenomenon has also made a major contribution to science and agricultural activities. However, the by-products belonging to electrical and electronic appliances and the dismantling processes have created huge challenges. The contents of these devices have brought along a visible threat to people and the environment. E-waste contains a multitude of elements which contain certain toxic substances. Exposure to these hazardous substances can be dangerous to humans and the environment (Rajput,2013). The inappropriate handling comes in the form of legal or illegal dumping, crude recycling, improper treatment and using incorrect disposalmethods. On the other hand, e-waste devices have the potential to augment lifestyles by recycling and reusing endof- life devices or extracting elements such as lead, gold, silver etc. (UNEP, 2007). E-waste has been growing rapidly world-wide and has become one of the fastest growing waste streams. This phenomenon has been fuelled by consumers purchasing multiple electrical and electronic products. The high obsolescence rates of these products lead to the dumping of these devices for newer products. The increasing market penetration through technology also receives a boost from social changes such as globalisation and urbanisation (Babu et al., 2007). The main aim of this study is to ascertain the relevance of e-waste management and its consequences in the Nelson Mandela Bay Metropole. World-wide, many countries have or are busy putting together policies and legislation to combat e-waste. South Africa has certain policies and legislation in place regarding hazardous substances. However, the policies and legislation are not specific enough when it comes to the collection, recycling and disposal of e-waste (Dittke, 2007). Against this background, the aim of this study was to investigate certain factors that influence households, when it comes to the management of household e-waste. These factors include the awareness and the participation of households in the management and disposal of electronic and electrical waste in the Nelson Mandela Bay Metropole. A theoretical framework was developed to address the above-mentioned challenges. Three suburbs in the NMBM were purposely selected to conduct this study. These suburbs fell into the lower, middle and high-income areas. The study used the quantitative research method and data was gathered by using questionnaires. A systematic random sampling method was applied to distribute the questionnaires. The data was analysed, and certain conclusions were made. Firstly, there is a wide range of e-waste being indiscriminately disposed of by householders. Secondly, findings indicated a low level of awareness regarding the environmental and harmful effects of e-waste when it comes to humans. Thirdly, the study also revealed that NMBM has no household e-waste management strategy in place. The study recommends the need for meaningful environmental education to uplift community awareness pertaining to e-waste management. Lastly, the NMBM needs to formulate by-laws and guidance policies when it comes to household e-waste disposal. These recommendations will help to preserve our world for future generations.
- Full Text:
- Date Issued: 2018
Enhancing employee engagement within exponential organisations
- Authors: Stander, Rizel
- Date: 2018
- Subjects: Employee motivation , Employees -- Attitudes Organizational change Reengineering (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35278 , vital:33690
- Description: Mayo (2016, p. 88) states that many researchers agree that investing in employee engagement has guaranteed great returns; the question for organisations are whether these returns will be linear or exponential for them. A new breed of company emerged called the “exponential organisation” which leverage accelerating technologies to achieve an unheard-of business model that shows exponential growth. However, this technology is still created, maintained and reinvented by employees. Therefore, the premise is that highly engaged employees are one of the key factors that fuel exponential organisations, and this was under investigation in this research study. Employee engagement has been extensively researched yet only a few organisations can claim the majority of their employees are highly engaged. The topic of employee engagement within exponential organisations, however, has barely been covered by scholars or practitioners. Subsequently, given that it is a new organisational phenomenon, little academic or practitioner’s research could be found. For this reason, the main purpose of this study was to find key drivers of employee engagement within exponential organisations to develop a theoretical framework and hypotheses which could be statistically tested. The outcomes could assist in enhancing employee engagement within exponential organisations, thereby achieving greater business success. An online survey questionnaire was used to gather empirical data within a financial technology exponential organisation. The sample consisted of 40 fulltime employees working in Australia, China and South Africa of which most were between the ages of 35 to 44 years old and have been with the organisation for less than two years. The results showed that organisational management and employee autonomy were found to have a direct positive relationship with the concept of employee engagement and is found to be key drivers of employee engagement within exponential organisations.
- Full Text:
- Date Issued: 2018
- Authors: Stander, Rizel
- Date: 2018
- Subjects: Employee motivation , Employees -- Attitudes Organizational change Reengineering (Management)
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35278 , vital:33690
- Description: Mayo (2016, p. 88) states that many researchers agree that investing in employee engagement has guaranteed great returns; the question for organisations are whether these returns will be linear or exponential for them. A new breed of company emerged called the “exponential organisation” which leverage accelerating technologies to achieve an unheard-of business model that shows exponential growth. However, this technology is still created, maintained and reinvented by employees. Therefore, the premise is that highly engaged employees are one of the key factors that fuel exponential organisations, and this was under investigation in this research study. Employee engagement has been extensively researched yet only a few organisations can claim the majority of their employees are highly engaged. The topic of employee engagement within exponential organisations, however, has barely been covered by scholars or practitioners. Subsequently, given that it is a new organisational phenomenon, little academic or practitioner’s research could be found. For this reason, the main purpose of this study was to find key drivers of employee engagement within exponential organisations to develop a theoretical framework and hypotheses which could be statistically tested. The outcomes could assist in enhancing employee engagement within exponential organisations, thereby achieving greater business success. An online survey questionnaire was used to gather empirical data within a financial technology exponential organisation. The sample consisted of 40 fulltime employees working in Australia, China and South Africa of which most were between the ages of 35 to 44 years old and have been with the organisation for less than two years. The results showed that organisational management and employee autonomy were found to have a direct positive relationship with the concept of employee engagement and is found to be key drivers of employee engagement within exponential organisations.
- Full Text:
- Date Issued: 2018
Exploring an operational strategy for South African electron microscopy facilities
- Authors: Olivier, Ezra Jacobus
- Date: 2018
- Subjects: Electron microscopy , Production management -- South Africa Strategic planning -- South Africa Performance -- Management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34465 , vital:33383
- Description: Electron microscopy is a versatile and widely used technique in the fields of physical and biological sciences. It is a strategic enabling resource needed for innovative science and technology research to occur in the areas of nanotechnology developments. The availability of these resources worldwide are typically seen within dedicated shared electron microscopy research facilities due to the costs and operational support required in acquisition and operation of these instruments. A consequence of this is that these facilities require carefully designed operational management approaches. One of the pertinent questions within the electron microscopy community of South Africa is if electron microscopy core facilities in the country could be judged successful in the execution of their operations. Some concerns related to the skills present at these facilities as well as the management philosophy of these facilities have been raised. This study aims to investigate these factors within an South African context. In the current study, a combination of the quantitative and qualitative research paradigms was used. A survey was conducted amongst South African electron microscopy core facility users to measure their level of satisfaction and needs related to electron microscopy core facilities in South Africa. Furthermore, insights where gathered from experienced managers of electron microscopy core facilities nationally and internationally using a case study based approach. The findings were combined and compared to identify the critical factors needed to optimise the operational approaches of electron microscopy facilities in South Africa and to develop a standardised approach in judging a facility’s performance. The study provided valuable insights as to the level of satisfaction present within the electron microscopy community of South Africa related to the use of electron microscopy core facilities in the country. It also yielded important information regarding the areas where the highest need for improvement lies. The outcome of the study provides a standardized approach to the operations of electron microscopy research facilities in South Africa and their performance evaluation. A possible limitation to the study is the population sample used for the survey. The survey was completed by existing electron microscopy core facility users in South Africa. However, the experiences and needs of less frequent or potential new users of such facilities were not probed. Thus, the developed strategy may lack factors related to growing the field in South Africa if the needs of inexperienced users are not taken into account.
- Full Text:
- Date Issued: 2018
- Authors: Olivier, Ezra Jacobus
- Date: 2018
- Subjects: Electron microscopy , Production management -- South Africa Strategic planning -- South Africa Performance -- Management -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/34465 , vital:33383
- Description: Electron microscopy is a versatile and widely used technique in the fields of physical and biological sciences. It is a strategic enabling resource needed for innovative science and technology research to occur in the areas of nanotechnology developments. The availability of these resources worldwide are typically seen within dedicated shared electron microscopy research facilities due to the costs and operational support required in acquisition and operation of these instruments. A consequence of this is that these facilities require carefully designed operational management approaches. One of the pertinent questions within the electron microscopy community of South Africa is if electron microscopy core facilities in the country could be judged successful in the execution of their operations. Some concerns related to the skills present at these facilities as well as the management philosophy of these facilities have been raised. This study aims to investigate these factors within an South African context. In the current study, a combination of the quantitative and qualitative research paradigms was used. A survey was conducted amongst South African electron microscopy core facility users to measure their level of satisfaction and needs related to electron microscopy core facilities in South Africa. Furthermore, insights where gathered from experienced managers of electron microscopy core facilities nationally and internationally using a case study based approach. The findings were combined and compared to identify the critical factors needed to optimise the operational approaches of electron microscopy facilities in South Africa and to develop a standardised approach in judging a facility’s performance. The study provided valuable insights as to the level of satisfaction present within the electron microscopy community of South Africa related to the use of electron microscopy core facilities in the country. It also yielded important information regarding the areas where the highest need for improvement lies. The outcome of the study provides a standardized approach to the operations of electron microscopy research facilities in South Africa and their performance evaluation. A possible limitation to the study is the population sample used for the survey. The survey was completed by existing electron microscopy core facility users in South Africa. However, the experiences and needs of less frequent or potential new users of such facilities were not probed. Thus, the developed strategy may lack factors related to growing the field in South Africa if the needs of inexperienced users are not taken into account.
- Full Text:
- Date Issued: 2018
Factors influencing a culture of continuous improvement in the pharmaceutical environment
- Authors: Swartz, Alberto Asiscio
- Date: 2018
- Subjects: Continuous improvement process Organizational change , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23448 , vital:30548
- Description: Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
- Full Text:
- Date Issued: 2018
- Authors: Swartz, Alberto Asiscio
- Date: 2018
- Subjects: Continuous improvement process Organizational change , Corporate culture
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/23448 , vital:30548
- Description: Organisational change has proven to be a major challenge for many businesses worldwide with the pharmaceutical environment being no exception. The pharmaceutical industry is increasingly pressurised by stakeholders who seek reduced cost, higher value and quality. This has resulted in many pharmaceutical businesses attempting to launch various continuous improvement methodologies, which ultimately fail. Whereas failure of continuous improvement undertakings within the pharmaceutical environment is well documented, this study aimed to understand the factors that influence the successful sustainability of such endeavours. The purpose of this study was therefore to identify and create an understanding of the factors that influence a culture of continuous improvement within the pharmaceutical environment. The literature review revealed that factors such as leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set contributed to the successful implementation of a culture that embraces continuous improvement. It was recognised that building a culture of continuous improvement is not instantaneous and that it requires all stakeholders to be committed and to acknowledge that changing culture requires time. An empirical study with a questionnaire as data collecting instrument was conducted to assess respondents’ perceptions of the levels of continuous improvement, leadership, teamwork, communication, continuous improvement capability and a continuous improvement mind-set within a selected pharmaceutical manufacturing business. The study revealed that all these factors were related and influenced a culture of continuous improvement. Furthermore, leadership and a continuous improvement mind-set proved to have the most significant relationship with a culture of continuous improvement. Recommendations were provided for the creation of a culture of continuous improvement in pharmaceutical businesses.
- Full Text:
- Date Issued: 2018
Factors influencing non-completion of final year undergraduate university studies: implications for management
- Authors: Webb, Theresa
- Date: 2018
- Subjects: Dropouts -- South Africa , College dropouts -- South Africa Academic achievement -- South Africa Education, Higher -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35874 , vital:33855
- Description: South Africa has seen remarkable growth in student numbers at universities since reforms were introduced with the advent of democracy in 1994. Enrolments have almost doubled in the past twenty years, yet South African Higher Education (HE) is characterised by high levels of failure and dropout, and an estimated 50 to 55% of each intake will never graduate. This is not only an indictment on HE institutions (HEIs), but also results in rising debt to the students and to society. In South Africa, student debt has increased at an alarming rate since 2012, whilst state funding has decreased. Students have advocated for education to be free. President Zuma announced in December 2017 that education for the poor would be free. It is not clear yet where the funding will come from, but it would not be from universities’ as their budgets are already thinly spread. The main aim of this study was to identify the factors contributing to students dropping out of university in their final year of study, with some modules still outstanding. 360 final year students were identified as having less than 60% of their required credits left to complete their studies, but they had not re-registered and they were thus categorised as non-completing students or dropouts. An analysis of their biographical characteristics revealed that non-completing students were more likely studying for a diploma, male, ‘black’, and did not have English as a home language. Trends were also analysed across faculties and qualification types. In addition to the quantitative description of the biographical characteristics of the non-completing students, a further qualitative exploration was undertaken.Telephonic interviews were conducted with 65 of the non-completing students using a semi-structured interview schedule. The schedule consisted of four grand tour questions and various prompts to ascertain the reasons for students not completing their qualifications. The qualitative results revealed that financial, academic, health and personal problems were the main factors in Nelson Mandela University (NMU) final year undergraduate students’ decisions not to complete their studies. Other factors identified included taking up job opportunities and struggling to balance work and studies; along with factors related to the need for more flexible modes of delivery; and a more inclusive, caring, humanising institutional culture. If the 360 students with 60% or less of their required credits outstanding had graduated at NMU, the institution would have received approximately R8.6 million in subsidy income. In addition to the R8.6 million loss in subsidy income, there would also have been a considerable loss in fee income. Of these 360 non-completing students, 27 students had just one module outstanding. Had these 27 students with just one module outstanding been able to complete their outstanding module and graduate, the institution could have earned an approximate subsidy income of R767 667. The cost of the outstanding modules of these 27 students amounted to R111 070. This shows that the university could have reaped a substantial return on investment if these students could have been assisted to graduate. Based on these findings, a number of recommendations and suggestions were made to support students with the aim to assist the university to reduce the number of non-completing students and enable as many students as possible to complete their studies and graduate. These included having procedures in place for students to be able to take up their concerns with academics and faculty administration; implementing a system to track student progress and to institute interventions as soon as possible; greater flexibility in the delivery modes of modules, with increased online and distance learning possibilities for students who had only a few modules to complete; and creating an institutional culture where students develop a sense of belonging and feel included, which enhances the chances that they will persist until they complete their studies. Limitations of the study were noted and a number of recommendations for further studies were made.
- Full Text:
- Date Issued: 2018
- Authors: Webb, Theresa
- Date: 2018
- Subjects: Dropouts -- South Africa , College dropouts -- South Africa Academic achievement -- South Africa Education, Higher -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/35874 , vital:33855
- Description: South Africa has seen remarkable growth in student numbers at universities since reforms were introduced with the advent of democracy in 1994. Enrolments have almost doubled in the past twenty years, yet South African Higher Education (HE) is characterised by high levels of failure and dropout, and an estimated 50 to 55% of each intake will never graduate. This is not only an indictment on HE institutions (HEIs), but also results in rising debt to the students and to society. In South Africa, student debt has increased at an alarming rate since 2012, whilst state funding has decreased. Students have advocated for education to be free. President Zuma announced in December 2017 that education for the poor would be free. It is not clear yet where the funding will come from, but it would not be from universities’ as their budgets are already thinly spread. The main aim of this study was to identify the factors contributing to students dropping out of university in their final year of study, with some modules still outstanding. 360 final year students were identified as having less than 60% of their required credits left to complete their studies, but they had not re-registered and they were thus categorised as non-completing students or dropouts. An analysis of their biographical characteristics revealed that non-completing students were more likely studying for a diploma, male, ‘black’, and did not have English as a home language. Trends were also analysed across faculties and qualification types. In addition to the quantitative description of the biographical characteristics of the non-completing students, a further qualitative exploration was undertaken.Telephonic interviews were conducted with 65 of the non-completing students using a semi-structured interview schedule. The schedule consisted of four grand tour questions and various prompts to ascertain the reasons for students not completing their qualifications. The qualitative results revealed that financial, academic, health and personal problems were the main factors in Nelson Mandela University (NMU) final year undergraduate students’ decisions not to complete their studies. Other factors identified included taking up job opportunities and struggling to balance work and studies; along with factors related to the need for more flexible modes of delivery; and a more inclusive, caring, humanising institutional culture. If the 360 students with 60% or less of their required credits outstanding had graduated at NMU, the institution would have received approximately R8.6 million in subsidy income. In addition to the R8.6 million loss in subsidy income, there would also have been a considerable loss in fee income. Of these 360 non-completing students, 27 students had just one module outstanding. Had these 27 students with just one module outstanding been able to complete their outstanding module and graduate, the institution could have earned an approximate subsidy income of R767 667. The cost of the outstanding modules of these 27 students amounted to R111 070. This shows that the university could have reaped a substantial return on investment if these students could have been assisted to graduate. Based on these findings, a number of recommendations and suggestions were made to support students with the aim to assist the university to reduce the number of non-completing students and enable as many students as possible to complete their studies and graduate. These included having procedures in place for students to be able to take up their concerns with academics and faculty administration; implementing a system to track student progress and to institute interventions as soon as possible; greater flexibility in the delivery modes of modules, with increased online and distance learning possibilities for students who had only a few modules to complete; and creating an institutional culture where students develop a sense of belonging and feel included, which enhances the chances that they will persist until they complete their studies. Limitations of the study were noted and a number of recommendations for further studies were made.
- Full Text:
- Date Issued: 2018
Factors that make a visit to selected Eastern Cape national parks a memorable experience
- Authors: Baldie, Carole Audrey
- Date: 2018
- Subjects: Tourism -- South Africa -- Eastern Cape , Tourism -- Social aspects -- South Africa -- Eastern Cape Customer relations -- South Africa -- Eastern Cape -- Management Addo Elephant National Park (South Africa)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/21461 , vital:29524
- Description: South African National Parks (SANParks) manages 19 functional national parks (NPs) and oversees the conservation of South Africa’s (SA’s) biodiversity, landscapes and heritage assets. The organisation plays a significant role in the promotion of SA’s nature-based tourism business which in turn forms part of the nation’s heritage and identity. Tourism to SA’s NPs is significant and interest in visiting these parks continues to increase annually, from both international and domestic markets. Three of these NPs are located in the Eastern Cape province, namely Addo Elephant National Park (AENP), Camdeboo National Park (CNP) and Mountain Zebra National Park (MZNP) and were the focus of this study. The main reason for conducting the current study was to establish what factors make visits to the three aforementioned NPs memorable. The findings of this research could be useful to all NPs and assist them in making decisions regarding the evaluation and creation of product offerings that will enhance experiences and make them memorable for tourists. Based on the findings, and because each NP is unique (for example, the different biodiversity and landscapes), the product offerings can also be made exclusive to each NP and therefore tourists can have the opportunity for different MTEs in each park. Providing product offerings that afford MTE opportunities are particularly important for NPs, as government funding is decreasing and each NP needs to generate its own funds. Tourism is presently the economic lifeline for the parks. If NPs focus on improving current products where necessary and developing new products that provide for MTEs, NPs could increase their competitive advantage. Having a competitive advantage can ensure an increase in tourism numbers and therefore the financial sustainability of the park. Data was collected on site at each of the three NPs selected for the study, using convenience sampling to select respondents. A web-based survey was also posted on the SANParks’ website. Prior to the posting of the web-based survey, SANParks conducted a simple random sampling procedure utilising a sampling frame of tourists who had previously visited the respective NPs. The selected target population emanating from simple random sampling was e-mailed the link to the SANParks website which guided respondents to the online questionnaire if they wished to take part in the survey, hence the response sample was a convenience sample. In total, 463 usable questionnaires were received. Descriptive statistics resulted from the data analysis. A frequency analysis showed the distribution of the results, while an exploratory factors analysis (EFA) was conducted to ascertain any latent factors in the data. The results of the EFA showed the presence of three latent factors which were labelled Pleasure, Social Interaction and Discovery and Enrichment. Firstly, a strong positive correlation was shown between two of the factors, namely Pleasure and Discovery and Enrichment, and secondly, a positive correlation between two other factors, namely Social Interaction and Discovery and Enrichment was indicated. A weak correlation was shown between the factors Pleasure and Social Interaction. This research has contributed to the knowledge base regarding the factors that make a visit to AENP, CNP and MZNP memorable. Future research can make use of these factors for more exhaustive research in a wider range of NPs.
- Full Text:
- Date Issued: 2018
- Authors: Baldie, Carole Audrey
- Date: 2018
- Subjects: Tourism -- South Africa -- Eastern Cape , Tourism -- Social aspects -- South Africa -- Eastern Cape Customer relations -- South Africa -- Eastern Cape -- Management Addo Elephant National Park (South Africa)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/21461 , vital:29524
- Description: South African National Parks (SANParks) manages 19 functional national parks (NPs) and oversees the conservation of South Africa’s (SA’s) biodiversity, landscapes and heritage assets. The organisation plays a significant role in the promotion of SA’s nature-based tourism business which in turn forms part of the nation’s heritage and identity. Tourism to SA’s NPs is significant and interest in visiting these parks continues to increase annually, from both international and domestic markets. Three of these NPs are located in the Eastern Cape province, namely Addo Elephant National Park (AENP), Camdeboo National Park (CNP) and Mountain Zebra National Park (MZNP) and were the focus of this study. The main reason for conducting the current study was to establish what factors make visits to the three aforementioned NPs memorable. The findings of this research could be useful to all NPs and assist them in making decisions regarding the evaluation and creation of product offerings that will enhance experiences and make them memorable for tourists. Based on the findings, and because each NP is unique (for example, the different biodiversity and landscapes), the product offerings can also be made exclusive to each NP and therefore tourists can have the opportunity for different MTEs in each park. Providing product offerings that afford MTE opportunities are particularly important for NPs, as government funding is decreasing and each NP needs to generate its own funds. Tourism is presently the economic lifeline for the parks. If NPs focus on improving current products where necessary and developing new products that provide for MTEs, NPs could increase their competitive advantage. Having a competitive advantage can ensure an increase in tourism numbers and therefore the financial sustainability of the park. Data was collected on site at each of the three NPs selected for the study, using convenience sampling to select respondents. A web-based survey was also posted on the SANParks’ website. Prior to the posting of the web-based survey, SANParks conducted a simple random sampling procedure utilising a sampling frame of tourists who had previously visited the respective NPs. The selected target population emanating from simple random sampling was e-mailed the link to the SANParks website which guided respondents to the online questionnaire if they wished to take part in the survey, hence the response sample was a convenience sample. In total, 463 usable questionnaires were received. Descriptive statistics resulted from the data analysis. A frequency analysis showed the distribution of the results, while an exploratory factors analysis (EFA) was conducted to ascertain any latent factors in the data. The results of the EFA showed the presence of three latent factors which were labelled Pleasure, Social Interaction and Discovery and Enrichment. Firstly, a strong positive correlation was shown between two of the factors, namely Pleasure and Discovery and Enrichment, and secondly, a positive correlation between two other factors, namely Social Interaction and Discovery and Enrichment was indicated. A weak correlation was shown between the factors Pleasure and Social Interaction. This research has contributed to the knowledge base regarding the factors that make a visit to AENP, CNP and MZNP memorable. Future research can make use of these factors for more exhaustive research in a wider range of NPs.
- Full Text:
- Date Issued: 2018