A baseline study of land tenure rights and livelihoods in the Amatole District in the context of proposed shale gas development
- Authors: Mmtsila, Mkhuseli
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52969 , vital:44869
- Description: Shale Gas Exploration (SGE) is one among various means that are seen as a solution to the energy crisis of the 21st century. In many first world countries, especially in America, Shale Gas Exploration (SGE) has been one of the energy sources that has been utilised along with other energy sources like coal as a means of moving towards a cleaner and more sustainable renewable energy source to reduce carbon emissions as it burns cleaner than coal. Shale Gas Development (SGD) is now gaining momentum around the world, including in the African continent and in particular, South Africa, which has shown potential for exploration. The recently discovered shale gas deposits in the Karoo region have drawn significant attention across the entire central region of the interior, including the Amathole District of the Eastern Cape Province of South Africa, a region often neglected in the discussion surrounding SGD as it falls within the far eastern corner of the existing areas under application for exploration. In the District, as in the Province as a whole, this has brought discussions around potential for development for the area and the country at large. Since the discovery of shale gas extracts in the Karoo, there has also been a heated debate in looking at Shale Gas Development (SGD) as one of the alternatives to coal within the Integrated Resource Plan (IRP) to be a part of a mixed resource plan for the country. The heated debate is based on anticipated environmental short run effects together with long-run impacts in comparison with the economic benefits that could bring about economic growth and development in the Eastern Cape and South Africa at large. The concerns around Shale Gas Development (SGD) make it difficult to exploit the resource due to scepticism of residents of the Amathole District Municipality, environmental organisations, NGOs and civil society, including land tenure rights as there is an unresolved land question in South Africa. The debate around the land question in South Africa is based on redressing the socio-economic imbalances that were caused by the historical land dispossessions and the apartheid system that disallowed the indigenous black majority land rights. , Thesis (MA) -- Faculty of Business and Economic Sciences, Department of Development Studies, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Mmtsila, Mkhuseli
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52969 , vital:44869
- Description: Shale Gas Exploration (SGE) is one among various means that are seen as a solution to the energy crisis of the 21st century. In many first world countries, especially in America, Shale Gas Exploration (SGE) has been one of the energy sources that has been utilised along with other energy sources like coal as a means of moving towards a cleaner and more sustainable renewable energy source to reduce carbon emissions as it burns cleaner than coal. Shale Gas Development (SGD) is now gaining momentum around the world, including in the African continent and in particular, South Africa, which has shown potential for exploration. The recently discovered shale gas deposits in the Karoo region have drawn significant attention across the entire central region of the interior, including the Amathole District of the Eastern Cape Province of South Africa, a region often neglected in the discussion surrounding SGD as it falls within the far eastern corner of the existing areas under application for exploration. In the District, as in the Province as a whole, this has brought discussions around potential for development for the area and the country at large. Since the discovery of shale gas extracts in the Karoo, there has also been a heated debate in looking at Shale Gas Development (SGD) as one of the alternatives to coal within the Integrated Resource Plan (IRP) to be a part of a mixed resource plan for the country. The heated debate is based on anticipated environmental short run effects together with long-run impacts in comparison with the economic benefits that could bring about economic growth and development in the Eastern Cape and South Africa at large. The concerns around Shale Gas Development (SGD) make it difficult to exploit the resource due to scepticism of residents of the Amathole District Municipality, environmental organisations, NGOs and civil society, including land tenure rights as there is an unresolved land question in South Africa. The debate around the land question in South Africa is based on redressing the socio-economic imbalances that were caused by the historical land dispossessions and the apartheid system that disallowed the indigenous black majority land rights. , Thesis (MA) -- Faculty of Business and Economic Sciences, Department of Development Studies, 2021
- Full Text: false
- Date Issued: 2021-04
A causal analysis to investigate low production efficiency in the tyre manufacturing industry in South Africa
- Authors: Bruinders, Bramwill Bertram
- Date: 2021-04
- Subjects: Industrial efficiency , Production management , Lean manufacturing -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/50977 , vital:43177
- Description: The evolution of tyre manufacturing in South Africa went back to the early 1930s and matured technologically, becoming automated in the 1960s. The tyre industry in South Africa is worth approximately R30bn per annum and is one of the major supporting industries for domestic vehicle manufacturers. The local industry manufactures only 11 million tyres but can manufacture 18 million tyres per annum. The tyre industry thus plays a crucial role in South Africa’s economic development. Consumers are opting to buy cheaper imported tyres even though tyres are essential purchases. Therefore, the major tyre manufacturers must compete against an estimated 200 importers of various brands, most from China and Japan. The excess local capacity and increasing volume of imports put the local tyre manufacturers under severe pressure to grow their market share, reduce operational cost and achieve economies of scale. The study’s general objective was to conduct a root cause analysis of South African tyre manufacturers’ underlying issues resulting in low production efficiencies. This study used critical manufacturing principles such as traceability, knowledge of lean principles, lean implementation challenges, Total Quality Management, organisational buy-in, waste and rework and maintenance planning that constitute tools of lean practices. These principles provided an opportunity to adopt efficient manufacturing practices in tyre manufacturing companies and help organisations identify improvement areas. A questionnaire was developed and distributed electronically to 93 respondents employed in the tyre manufacturing industry in South Africa. The study addressed product traceability, investigated the quality measures in place, and examined the influence of the workforce’s attitude and morale on productivity, and determined management’s influence on decision-making. The key findings indicated that traceability, lean implementation challenges and organisational buy-in played a significant role in improving production efficiency. Recommendations were made to management to ensure that they lead by example and enhance these key constructs to foster their growth. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration , 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Bruinders, Bramwill Bertram
- Date: 2021-04
- Subjects: Industrial efficiency , Production management , Lean manufacturing -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/50977 , vital:43177
- Description: The evolution of tyre manufacturing in South Africa went back to the early 1930s and matured technologically, becoming automated in the 1960s. The tyre industry in South Africa is worth approximately R30bn per annum and is one of the major supporting industries for domestic vehicle manufacturers. The local industry manufactures only 11 million tyres but can manufacture 18 million tyres per annum. The tyre industry thus plays a crucial role in South Africa’s economic development. Consumers are opting to buy cheaper imported tyres even though tyres are essential purchases. Therefore, the major tyre manufacturers must compete against an estimated 200 importers of various brands, most from China and Japan. The excess local capacity and increasing volume of imports put the local tyre manufacturers under severe pressure to grow their market share, reduce operational cost and achieve economies of scale. The study’s general objective was to conduct a root cause analysis of South African tyre manufacturers’ underlying issues resulting in low production efficiencies. This study used critical manufacturing principles such as traceability, knowledge of lean principles, lean implementation challenges, Total Quality Management, organisational buy-in, waste and rework and maintenance planning that constitute tools of lean practices. These principles provided an opportunity to adopt efficient manufacturing practices in tyre manufacturing companies and help organisations identify improvement areas. A questionnaire was developed and distributed electronically to 93 respondents employed in the tyre manufacturing industry in South Africa. The study addressed product traceability, investigated the quality measures in place, and examined the influence of the workforce’s attitude and morale on productivity, and determined management’s influence on decision-making. The key findings indicated that traceability, lean implementation challenges and organisational buy-in played a significant role in improving production efficiency. Recommendations were made to management to ensure that they lead by example and enhance these key constructs to foster their growth. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration , 2021
- Full Text:
- Date Issued: 2021-04
A comparative analysis of the taxation of lease transactions in South Africa, Australia, and Nigeria
- Authors: Galada, Khayalethu
- Date: 2021-04
- Subjects: Tax accounting -- South Africa , Tax accounting -- Australia , Tax accounting -- Nigeria , Taxation -- South Africa Taxation -- Australia Taxation -- Nigeria Accounting
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51428 , vital:43274
- Description: This treatise compared the tax treatment of lease transactions in South Africa, Australia, and Nigeria from both the lessor and lessee perspective. The analysis revealed that there are similarities and differences in the tax treatment of lease transactions between South Africa, Australia, and Nigeria. In particular, one major difference was that unlike Nigeria, South Africa and Australia have not aligned the income tax treatment of lease transactions with the accounting treatment of lease transactions in terms of IFRS 16. Consequently, the research concludes that certain parts of the tax treatment of lease transactions in South Africa may be deemed to be inadequate as a result of the misalignment between the income tax and accounting treatment of lease transactions and the inconsistency between the income tax and VAT treatment of lease transactions. This research proposes that the South African income tax treatment of lease transactions be revised by aligning the income tax treatment of lease transactions with the accounting treatment of lease transactions for simplicity purposes, and that the inconsistency between the income tax treatment and the value-added tax of lease transactions be eliminated. , Thesis (MCom) -- Faculty of Business and Economic Sciences, Accounting, 2021
- Full Text:
- Date Issued: 2021-04
A comparative analysis of the taxation of lease transactions in South Africa, Australia, and Nigeria
- Authors: Galada, Khayalethu
- Date: 2021-04
- Subjects: Tax accounting -- South Africa , Tax accounting -- Australia , Tax accounting -- Nigeria , Taxation -- South Africa Taxation -- Australia Taxation -- Nigeria Accounting
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51428 , vital:43274
- Description: This treatise compared the tax treatment of lease transactions in South Africa, Australia, and Nigeria from both the lessor and lessee perspective. The analysis revealed that there are similarities and differences in the tax treatment of lease transactions between South Africa, Australia, and Nigeria. In particular, one major difference was that unlike Nigeria, South Africa and Australia have not aligned the income tax treatment of lease transactions with the accounting treatment of lease transactions in terms of IFRS 16. Consequently, the research concludes that certain parts of the tax treatment of lease transactions in South Africa may be deemed to be inadequate as a result of the misalignment between the income tax and accounting treatment of lease transactions and the inconsistency between the income tax and VAT treatment of lease transactions. This research proposes that the South African income tax treatment of lease transactions be revised by aligning the income tax treatment of lease transactions with the accounting treatment of lease transactions for simplicity purposes, and that the inconsistency between the income tax treatment and the value-added tax of lease transactions be eliminated. , Thesis (MCom) -- Faculty of Business and Economic Sciences, Accounting, 2021
- Full Text:
- Date Issued: 2021-04
A framework for an integrated transport system towards improving public transport efficiency in the Buffalo City Metropolitan Municipality
- Authors: Dlepu, Anele Lunga
- Date: 2021-04
- Subjects: Intelligent transportation systems , Transportation -- South Africa -- Eastern Cape , Transportation -- Planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51165 , vital:43214
- Description: The main objective of this study was to develop a framework for an Integrated Transport System towards improving public transport efficiency in the Buffalo City Metropolitan Municipality. The study was conducted against a background of a noticeably disjointed transport system in the BCMM. Among several others, the key attributing factors include rapid urban expansion, urbanization and sharp rise in the volume of traffic. The preliminary chapter of this study presented objectives which sought to address the economic and social costs associated with the disintegrated transport system. This study has been divided into seven chapters, with three of them comprising of literature review. The first chapter gives a background about the South African public transport system, covering transport regulations and legislation including an overview of the public transport system in the BCMM. The second chapter provided an overview of the transport system in South Africa, including the profile and comparison with other countries. In the third chapter, literature on transport integration has been explored, touching on the nodes and corridor development concepts, together with the integrated transit systems. Importantly, the literature analysis section discusses challenges inhibiting transport integration and the effective strategies for improving integration efforts. For the research methodology the interpretivist paradigm has been followed, necessitating the adoption of a qualitative research approach. This research used the qualitative data collection method, together with thematic analysis. Primary Data was collected by means of an unstructured questionnaire distributed to respondents electronically and the views captured in this study were from respondents in the Traffic Department, Traffic Police Department, the Local Municipality and Taxi Associations. The research leads to the findings that there is a need for a review of the urban transport policy, the reconstruction of urban roads and an investment in appropriate transport integration technology. This study also articulates that the urban sprawl in Buffalo City Metro is a serious cause for concern with regard to transport management. It further recommends that there must be a better coordination between the various transport management departments. Finally a recommendation is made that mini-bus taxis be done away with, as means of transport. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Dlepu, Anele Lunga
- Date: 2021-04
- Subjects: Intelligent transportation systems , Transportation -- South Africa -- Eastern Cape , Transportation -- Planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51165 , vital:43214
- Description: The main objective of this study was to develop a framework for an Integrated Transport System towards improving public transport efficiency in the Buffalo City Metropolitan Municipality. The study was conducted against a background of a noticeably disjointed transport system in the BCMM. Among several others, the key attributing factors include rapid urban expansion, urbanization and sharp rise in the volume of traffic. The preliminary chapter of this study presented objectives which sought to address the economic and social costs associated with the disintegrated transport system. This study has been divided into seven chapters, with three of them comprising of literature review. The first chapter gives a background about the South African public transport system, covering transport regulations and legislation including an overview of the public transport system in the BCMM. The second chapter provided an overview of the transport system in South Africa, including the profile and comparison with other countries. In the third chapter, literature on transport integration has been explored, touching on the nodes and corridor development concepts, together with the integrated transit systems. Importantly, the literature analysis section discusses challenges inhibiting transport integration and the effective strategies for improving integration efforts. For the research methodology the interpretivist paradigm has been followed, necessitating the adoption of a qualitative research approach. This research used the qualitative data collection method, together with thematic analysis. Primary Data was collected by means of an unstructured questionnaire distributed to respondents electronically and the views captured in this study were from respondents in the Traffic Department, Traffic Police Department, the Local Municipality and Taxi Associations. The research leads to the findings that there is a need for a review of the urban transport policy, the reconstruction of urban roads and an investment in appropriate transport integration technology. This study also articulates that the urban sprawl in Buffalo City Metro is a serious cause for concern with regard to transport management. It further recommends that there must be a better coordination between the various transport management departments. Finally a recommendation is made that mini-bus taxis be done away with, as means of transport. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
A framework for the successful management of the service suppliers in the public sector in South Africa
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
A framework to measure employee engagement at Stefanutti Stocks RPM Business Unit
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Maher, Theresa
- Date: 2021-04
- Subjects: Port Elizabeth (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53315 , vital:45142
- Description: Work gratification and expectancies are of the utmost importance to the skilled workforce in the South African construction industry. The price paid for a demotivated workforce in this industry is very high and it leads to friction in the workplace, displeasing work outcomes and time delays. Furthermore it leads to increased incidences of theft,absenteeism and outputs that arebelow standard in terms of productivityand thequality of the work.In order to motivate the workforce in the construction industry,a day-by-day, step-by-step,hands-on approachmust be used. The aforesaid aids site managers to manage effectively and this in turn leads to an increase in production by way of enhanced productivity. Research shows that a correlationbetweenmotivation, excelling at work, improved productivity and fulfilment and expectancyexist. The reason why individuals act in a specific manner and choose not to act in a certain way can be directly linked totheirmotivation and engagement.As a member ofthe construction industry in South Africa, Stefanutti Stocks isseen as one of the leading construction groups. Employing more than 12 000 workers it has the ability to provide a wide variety of different scale projects for a host of clients in varied markets. The division concentrated on in this study is the Roads, Pipelines and Mining Services (RPM)Business Unit. The MD of the RPM Business Unit when starting at the company a few years ago came to the conclusion that in order for the RPM Business Unit to function optimally certain business inconsistencies regarding employee engagement needed to be addressed. Based on this he decided to use a consulting firm, AIM,to establish what the exact concernswere and what interventions wererequired to deal with them. ivInterventions facilitatedby AIM includedManagement Training Programmes and Workshops as well as one-on-one coaching sessions with selected individuals.The methodology used in this study was to measurethe current level of employee engagement subsequent toengagement interventionsconcludedby AIM.The approach used was the use of surveys distributed through AIM in conjunction with the RPM Business Unit’sHR Department. The surveys were distributed via Survey Monkey Software owned by the RPM Business Unit of Stefanutti Stocks. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
A model for smart factories in the consumer health sector
- Authors: Nherera, Bruce
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52959 , vital:44879
- Description: The manufacturing sector, globally, is facing significant challenges due to current societal, economic, environmental, and technological developments. To overcome the challenges into the future, manufacturing organisations will need new capabilities to manage their end to end supply chains to make sure that it is responsive and agile. The Smart factories, as an element of Industry 4.0, drive efficient operations while at the same time ensure that employees are safe, and operations are environmentally sustainable. The ability to be flexible, to be reconfigured and to be connected to customers allows Smart factories to mass customise their customers’ orders and maintain the same efficiencies when compared to mass production operations. Technologies such as the Internet of Things (IoT) in Smart factories must be employed to further drive efficiencies, agility and ease of production by giving operations the capability to respond in real time to problems with machines and customer requests. Smart factory technology allows operational sustainability through the efficient use of resources. The Smart factory revolution is significantly changing the relationship between humans and machines. Based on the literature review conducted, a theoretical model was constructed which was tested at a Consumer Health Organisation to identify the relationship between the dependent and independent factors. The independent factors, specified in the model were job security, organisation culture, training and skills, trust, costs and resources, parent company and standards. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Nherera, Bruce
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52959 , vital:44879
- Description: The manufacturing sector, globally, is facing significant challenges due to current societal, economic, environmental, and technological developments. To overcome the challenges into the future, manufacturing organisations will need new capabilities to manage their end to end supply chains to make sure that it is responsive and agile. The Smart factories, as an element of Industry 4.0, drive efficient operations while at the same time ensure that employees are safe, and operations are environmentally sustainable. The ability to be flexible, to be reconfigured and to be connected to customers allows Smart factories to mass customise their customers’ orders and maintain the same efficiencies when compared to mass production operations. Technologies such as the Internet of Things (IoT) in Smart factories must be employed to further drive efficiencies, agility and ease of production by giving operations the capability to respond in real time to problems with machines and customer requests. Smart factory technology allows operational sustainability through the efficient use of resources. The Smart factory revolution is significantly changing the relationship between humans and machines. Based on the literature review conducted, a theoretical model was constructed which was tested at a Consumer Health Organisation to identify the relationship between the dependent and independent factors. The independent factors, specified in the model were job security, organisation culture, training and skills, trust, costs and resources, parent company and standards. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
A model for smart ports in developing countries
- Authors: Mcetywa, Kwazelela
- Date: 2021-04
- Subjects: Harbors --Design and construction , Harbors-- Economic aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/56012 , vital:54632
- Description: South African Ports have made a commendable effort in improving productivity through technology and they compete reasonably well with ports in other developing countries. However, sufficient research about the factors that affect the adoption of smart ports and associated benefits have not been adequately explored in South Africa and in other developing countries. The consequence is that ports are faced with high levels of inefficiency, deteriorating logistical performance, poor port productivity, high transport costs and truck congestion. Therefore, the study focuses on determining and evaluating factors that affect the adoption of the smart port’s concept in developing countries in order to improve port productivity and efficiency. A proposed conceptual Smart Port model was developed based on an in-depth review of literature on smart ports, covering both national and international research. The study follows a quantitative research approach and is based on positivism. The sampling frame of the study was limited to 1,350 employees and managers in South African ports. The data was collected from South African port’s employees via an email survey, using an embedded questionnaire. The data collected from a total number of 197 participants were analysed statistically. The confirmed model for smart ports in developing countries shows statistically and practically that a smart port is dependent on operations technology, environmental management, energy consumption, safety and security, integration, infrastructure and equipment and a skilled workforce. One of the key study learnings from the study is that ports should adopt the smart port targeted initiatives in order to transition into smart ports. The developed Smart Port model can be used as a broad guideline to inform ports in South Africa and in other developing countries about the fundamental elements of an ideal port in order to improve their efficiency, competitiveness and to stimulate their growth and profitability. The study is viewed as a success in that it provides the port industry in both developed and developing countries with a deliberate and clearly defined Smart Port model structure, which did not exist before. A follow-on longitudinal study to determine the impact of the changing technologies on the smart ports is recommended among others as a future research opportunity. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Mcetywa, Kwazelela
- Date: 2021-04
- Subjects: Harbors --Design and construction , Harbors-- Economic aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/56012 , vital:54632
- Description: South African Ports have made a commendable effort in improving productivity through technology and they compete reasonably well with ports in other developing countries. However, sufficient research about the factors that affect the adoption of smart ports and associated benefits have not been adequately explored in South Africa and in other developing countries. The consequence is that ports are faced with high levels of inefficiency, deteriorating logistical performance, poor port productivity, high transport costs and truck congestion. Therefore, the study focuses on determining and evaluating factors that affect the adoption of the smart port’s concept in developing countries in order to improve port productivity and efficiency. A proposed conceptual Smart Port model was developed based on an in-depth review of literature on smart ports, covering both national and international research. The study follows a quantitative research approach and is based on positivism. The sampling frame of the study was limited to 1,350 employees and managers in South African ports. The data was collected from South African port’s employees via an email survey, using an embedded questionnaire. The data collected from a total number of 197 participants were analysed statistically. The confirmed model for smart ports in developing countries shows statistically and practically that a smart port is dependent on operations technology, environmental management, energy consumption, safety and security, integration, infrastructure and equipment and a skilled workforce. One of the key study learnings from the study is that ports should adopt the smart port targeted initiatives in order to transition into smart ports. The developed Smart Port model can be used as a broad guideline to inform ports in South Africa and in other developing countries about the fundamental elements of an ideal port in order to improve their efficiency, competitiveness and to stimulate their growth and profitability. The study is viewed as a success in that it provides the port industry in both developed and developing countries with a deliberate and clearly defined Smart Port model structure, which did not exist before. A follow-on longitudinal study to determine the impact of the changing technologies on the smart ports is recommended among others as a future research opportunity. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
A systematic review of research into working capital management in South Africa
- Authors: Watson, Storm Brandon
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52995 , vital:44906
- Description: This study is set out to apply mixed methods approach to a systematic review of research into working capital management in South Africa. Research into working capital management has primarily focused on the effect it has on a business’s profitability, liquidity and performance. There is, however, limited research on the topic working capital management in South Africa and, as such, the primary objective of this study is to review research outputs on working capital management in South Africa. The purpose is to identify research gaps in the current body of knowledge by means of the development of a recommendation’s framework. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Watson, Storm Brandon
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52995 , vital:44906
- Description: This study is set out to apply mixed methods approach to a systematic review of research into working capital management in South Africa. Research into working capital management has primarily focused on the effect it has on a business’s profitability, liquidity and performance. There is, however, limited research on the topic working capital management in South Africa and, as such, the primary objective of this study is to review research outputs on working capital management in South Africa. The purpose is to identify research gaps in the current body of knowledge by means of the development of a recommendation’s framework. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2021
- Full Text: false
- Date Issued: 2021-04
An analysis of the employability of civil engineering graduate technicians
- Authors: Ikudayisi, Akinola Mayowa
- Date: 2021-04
- Subjects: Job hunting , Career development , Labor market
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51578 , vital:43312
- Description: In South Africa, a severe shortage of professional engineers exists compared to the international benchmark of an average population per engineer. This shortage is one of the major causes of poor service and utility delivery at the municipal level. In addition, there is an insufficient number of competent engineers available for ongoing projects. Hence, there is a critical shortage of experienced, engineering professionals, particularly mid-career engineers to be responsible for production works. As a result, Universities of Technology (UoT) were tasked and authorised to train engineering professionals. From research, it was discovered that most of the Civil Engineering Graduate Technicians (CEGT) failed to acquire and develop relevant and essential industry skills during their engineering programme. This makes it difficult for them to be employed in the engineering workplaces. The departments of civil engineering in some South African universities have not evaluated the quality of the education of their CEGT and their employability to work in the engineering industry. This research therefore aims to measure the employability and quality of education of Civil Engineering Graduate Technicians from some South African universities by investigating the experiences of civil engineering alumni and employers of graduates in the engineering industry. This is to determine if the graduate technicians are provided and equipped with relevant industry competencies and skills set to meet the industry’s expectation. An online survey which contains 89 closed-ended questions was designed to allow alumni and their employers assess the standard of education of graduates and industry competence acquired during their engineering programmes. The Universal Resource Link (URL) to the online questionnaire was sent to a sample of 600 respondents using a web-based survey approach. Only seventeen percent of the targeted population completed the survey and that makes 102 respondents in this study. A conceptual model that measures the employability of Civil Engineering Graduate Technicians was also developed. The data gathered was statistically analysed. Varying descriptive and inferential statistics were explored, such as frequency distributions, central measure, dispersion measure, the Cronbach alpha coefficient test, one-sample t-tests, Cohen’s d, Pearson’s product moment correlation, ANOVA, MANOVA, ranking indices and lastly, Exploratory Factor Analysis (EFA). The EFA was employed to ensure the construct validity of the instrument and to identify items which should be removed. Each of these statistics cumulatively performs an empirical evaluation of the Civil Engineering Graduate Technician employability model. From the result of the data analysis, the hypothesised model identified the following factors as having an influence on the employability of Civil Engineering Graduate Technicians: Knowledge Gained, Academic Staff Teaching, Engineering Design Ability, Individual and Teamwork Ability, Participation of each Student, Infrastructure Provided, Problem Solving Skills, Professional and Technical Communication Skills, Workplace Practices, Encouragement in School and Essentiality of Creativity and Innovation. These eleven independent factors from Cronbach’s Alpha coefficient were all found to possess good internal reliability. They all exert a significant positive effect on employability. Additionally, managerial recommendations, limitations to the study and a call for future research were discussed. If these recommendations are implemented, UoTs and employers in the civil engineering industry should be successful in producing work-ready civil engineering technicians. Having these recommendations implemented is fundamental to creating innovative and skilled technicians and engineers in the engineering industry, who can adapt to market changes. Of the competencies assessed, “Individual and Teamwork ability” received the highest and “Infrastructure provided” the lowest rating. Overall, the results indicate that employers are reasonably satisfied with the competencies of Civil Engineering Graduate Technicians but point to the need for the strengthening of “Engineering design ability”, “Professional and technical communication skills” and “Infrastructure provided” competencies within the curriculum of the Diploma programme. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Ikudayisi, Akinola Mayowa
- Date: 2021-04
- Subjects: Job hunting , Career development , Labor market
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51578 , vital:43312
- Description: In South Africa, a severe shortage of professional engineers exists compared to the international benchmark of an average population per engineer. This shortage is one of the major causes of poor service and utility delivery at the municipal level. In addition, there is an insufficient number of competent engineers available for ongoing projects. Hence, there is a critical shortage of experienced, engineering professionals, particularly mid-career engineers to be responsible for production works. As a result, Universities of Technology (UoT) were tasked and authorised to train engineering professionals. From research, it was discovered that most of the Civil Engineering Graduate Technicians (CEGT) failed to acquire and develop relevant and essential industry skills during their engineering programme. This makes it difficult for them to be employed in the engineering workplaces. The departments of civil engineering in some South African universities have not evaluated the quality of the education of their CEGT and their employability to work in the engineering industry. This research therefore aims to measure the employability and quality of education of Civil Engineering Graduate Technicians from some South African universities by investigating the experiences of civil engineering alumni and employers of graduates in the engineering industry. This is to determine if the graduate technicians are provided and equipped with relevant industry competencies and skills set to meet the industry’s expectation. An online survey which contains 89 closed-ended questions was designed to allow alumni and their employers assess the standard of education of graduates and industry competence acquired during their engineering programmes. The Universal Resource Link (URL) to the online questionnaire was sent to a sample of 600 respondents using a web-based survey approach. Only seventeen percent of the targeted population completed the survey and that makes 102 respondents in this study. A conceptual model that measures the employability of Civil Engineering Graduate Technicians was also developed. The data gathered was statistically analysed. Varying descriptive and inferential statistics were explored, such as frequency distributions, central measure, dispersion measure, the Cronbach alpha coefficient test, one-sample t-tests, Cohen’s d, Pearson’s product moment correlation, ANOVA, MANOVA, ranking indices and lastly, Exploratory Factor Analysis (EFA). The EFA was employed to ensure the construct validity of the instrument and to identify items which should be removed. Each of these statistics cumulatively performs an empirical evaluation of the Civil Engineering Graduate Technician employability model. From the result of the data analysis, the hypothesised model identified the following factors as having an influence on the employability of Civil Engineering Graduate Technicians: Knowledge Gained, Academic Staff Teaching, Engineering Design Ability, Individual and Teamwork Ability, Participation of each Student, Infrastructure Provided, Problem Solving Skills, Professional and Technical Communication Skills, Workplace Practices, Encouragement in School and Essentiality of Creativity and Innovation. These eleven independent factors from Cronbach’s Alpha coefficient were all found to possess good internal reliability. They all exert a significant positive effect on employability. Additionally, managerial recommendations, limitations to the study and a call for future research were discussed. If these recommendations are implemented, UoTs and employers in the civil engineering industry should be successful in producing work-ready civil engineering technicians. Having these recommendations implemented is fundamental to creating innovative and skilled technicians and engineers in the engineering industry, who can adapt to market changes. Of the competencies assessed, “Individual and Teamwork ability” received the highest and “Infrastructure provided” the lowest rating. Overall, the results indicate that employers are reasonably satisfied with the competencies of Civil Engineering Graduate Technicians but point to the need for the strengthening of “Engineering design ability”, “Professional and technical communication skills” and “Infrastructure provided” competencies within the curriculum of the Diploma programme. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
An assessment of risk management in a State-Owned Enterprise (SOE): a case of Transnet engineering
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Mnyiphika, Aphiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53009 , vital:44868
- Description: State-owned enterprises are facing several challenges. The challenges are associated with several risks in the business environment. Risk management has become increasingly important in the day to operations of any enterprise. This study is conducted to assess risk management implementation and execution within a state-owned enterprise (SOE). The main reason behind this research is that very little is known about risk management in the SOE sector in South Africa, as can be seen by the perpetual failure of these organisations. Therefore, this research focused on assessing the implementation and execution of risk management at Transnet Engineering because it continues to suffer losses as a result of “state capture”. The study sought to find out the role of organisational culture on the adoption of risk management in a state-owned enterprise. the main objectives of the research focused on the impact of commitment on the adoption of risk management in a state-owned enterprise; the function of implementation on the adoption of risk management in a state-owned enterprise; and the impact of monitoring on the adoption of risk management in a state-owned enterprise. A qualitative research methodology was utilised to attain results for these research objectives.The areas focused on Transnet Engineering with it regions and excluded other subdivisions of Transnet such as Transnet National Ports Authority, Freight rail, Port Terminals Pipelines and Properties. Convenience sampling was used to select 10 appropriate participants who were willing to provide the needed information to furnish the study’s findings. Interviews were utilised to collect data for this study. The data that was collected in this study was analysed using thematic analysis. The main findings of this study show that the organisational culture of Transnet Engineering is not enhancing the adoption and implementation of Enterprise Risk Management (ERM). , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMMU Business School, 2021
- Full Text:
- Date Issued: 2021-04
An assessment of the key factors that may impact the future demand for red meat in South Africa
- Authors: Pearce, Nathan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53019 , vital:44887
- Description: The global human population is estimated to be in excess of nine billion by the year 2050, and the added population is expected to put further pressure on already over- extended resources such as food and water. Increased demand, positive growth and record high prices should be encouraging for the red meat industry. Despite all the positives such as the growth in the world population and the consumer’s ability to spend, the popularity of red meat around the world and in South Africa is continually declining in favour of white meat and other non-meat proteins. Although red meat will often be the most expensive component of any diet, the nutritional value that red meat offers as part of a healthy and balanced eating plan, should not be understated. This study intends to identify and assess factors that may impact on the future sustainable demand for red meat. Sixty-two adults were surveyed through an electronic questionnaire to assess their views on red meat consumption in South Africa. A set of 52 questions were deduced from the main focus and objectives. The data was analysed and conclusions derived from it. The results show that the demand for red meat is sustainable if outlets selling red meat are accessible and the preference for red meat remains, even with stiff competition from substitutes like pork, chicken and vegetables. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Pearce, Nathan
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53019 , vital:44887
- Description: The global human population is estimated to be in excess of nine billion by the year 2050, and the added population is expected to put further pressure on already over- extended resources such as food and water. Increased demand, positive growth and record high prices should be encouraging for the red meat industry. Despite all the positives such as the growth in the world population and the consumer’s ability to spend, the popularity of red meat around the world and in South Africa is continually declining in favour of white meat and other non-meat proteins. Although red meat will often be the most expensive component of any diet, the nutritional value that red meat offers as part of a healthy and balanced eating plan, should not be understated. This study intends to identify and assess factors that may impact on the future sustainable demand for red meat. Sixty-two adults were surveyed through an electronic questionnaire to assess their views on red meat consumption in South Africa. A set of 52 questions were deduced from the main focus and objectives. The data was analysed and conclusions derived from it. The results show that the demand for red meat is sustainable if outlets selling red meat are accessible and the preference for red meat remains, even with stiff competition from substitutes like pork, chicken and vegetables. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
An investigation into the use of a consumer incentive to encourage recycling in South Africa
- Authors: Conway, John Charles
- Date: 2021-04
- Subjects: Recycling (Waste, etc.) -- Economic aspects , Consumption (Economics) -- South Africa , Consumer behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51096 , vital:43208
- Description: The focus of this study is the factors that influence recycling behaviours, particularly whether incentives are likely to change consumers’ recycling behaviours in South Africa. Africa is said to become the most polluted continent within a few decades. Three of the largest metropoles in South African are likely to run out of landfill space within the next ten years. Waste streams provide considerable opportunity if waste can be safely collected and either reused, recycled, or recovered, but extracting value from the waste streams is costly and difficult. Consumers need to separate waste at source to improve the efficacy of the recycling stream, yet South Africans do not separate waste at source as a norm. The question that arises then is would an incentive improve South Africans’ willingness to recycle? This study tried to determine if incentives are likely to change consumers’ recycling behaviours in South Africa. It explored the relationship between factors that influence recycling behaviours grounded in Taylor and Todd's (1995) extension of Ajzen's (1991) Theory Of Planned Behaviour. A quantitative survey design, using both online and face to face questionnaires, was used to collect data from a cross section of randomly selected consumers. The research determines that the call to address waste management infrastructure and facilities, is indeed correct. It further confirms previous research findings that an incentive alone is not enough to change recycling behaviours as it will not negate other environmental factors. Lower income groups are more conscientious about recycling and may be enticed to participate in the recycling industry through an incentive to improve their income. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Conway, John Charles
- Date: 2021-04
- Subjects: Recycling (Waste, etc.) -- Economic aspects , Consumption (Economics) -- South Africa , Consumer behavior
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51096 , vital:43208
- Description: The focus of this study is the factors that influence recycling behaviours, particularly whether incentives are likely to change consumers’ recycling behaviours in South Africa. Africa is said to become the most polluted continent within a few decades. Three of the largest metropoles in South African are likely to run out of landfill space within the next ten years. Waste streams provide considerable opportunity if waste can be safely collected and either reused, recycled, or recovered, but extracting value from the waste streams is costly and difficult. Consumers need to separate waste at source to improve the efficacy of the recycling stream, yet South Africans do not separate waste at source as a norm. The question that arises then is would an incentive improve South Africans’ willingness to recycle? This study tried to determine if incentives are likely to change consumers’ recycling behaviours in South Africa. It explored the relationship between factors that influence recycling behaviours grounded in Taylor and Todd's (1995) extension of Ajzen's (1991) Theory Of Planned Behaviour. A quantitative survey design, using both online and face to face questionnaires, was used to collect data from a cross section of randomly selected consumers. The research determines that the call to address waste management infrastructure and facilities, is indeed correct. It further confirms previous research findings that an incentive alone is not enough to change recycling behaviours as it will not negate other environmental factors. Lower income groups are more conscientious about recycling and may be enticed to participate in the recycling industry through an incentive to improve their income. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
Assessing the employee talent retention strategy at the industrial development corporation
- Authors: Madondo, Lungile Sharon
- Date: 2021-04
- Subjects: Employee retention -- South Africa , Labor turnover -- South Africa , Personnel management -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51798 , vital:43373
- Description: Successful employee retention is essential to an organisation’s stability, growth and revenue. Without properly implemented employee retention strategies, the organisation may face high employee turnover rates. An increased longevity of an employee’s tenure is better for the organisation’s overall performance. This study sought to evaluate the factors affecting employee retention at the IDC. To enhance the success of the study, the research objective was to assess the relationship between five HR factors and employee retention within the IDC. The study used a descriptive survey research design. The sampling method used for this study was convenience sampling. A questionnaire was used for data collection. The researcher cleansed and coded the data, whilst a statistician entered the collected data into STATISTICA. The data was analysed descriptively and also by means of inferential analysis method that is. The descriptive data was presented in the format of pie charts and tables with percentages, means and standard deviations as measures for distribution mechanisms. While inferential analysis presented the regression in table formats but with a clear indication of significant levels and adjusted R-square for all the independent variables. The sample that participated in this study consisted of 288 respondents from the IDC. Empirical findings revealed that the working environment, work-life balance, compensation and employee engagement positively influenced employee retention. Career development was not significantly related to employee retention. The study concluded and made recommendations to four stakeholders, namely the government to have roadshows and marketing activities to promote the Skills Development Act and skills Levies Act, IDC to review their employee retention strategy, Managers or Supervisors to support their employees by providing market related salary packages and provide session where they engage the employees in the organisations developments, and the HR Practitioners must ensure that the right fit of candidates are recruited to the organisation. , Thesis (MBA) -- Faculty of Business and Economic Sciences , Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Madondo, Lungile Sharon
- Date: 2021-04
- Subjects: Employee retention -- South Africa , Labor turnover -- South Africa , Personnel management -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51798 , vital:43373
- Description: Successful employee retention is essential to an organisation’s stability, growth and revenue. Without properly implemented employee retention strategies, the organisation may face high employee turnover rates. An increased longevity of an employee’s tenure is better for the organisation’s overall performance. This study sought to evaluate the factors affecting employee retention at the IDC. To enhance the success of the study, the research objective was to assess the relationship between five HR factors and employee retention within the IDC. The study used a descriptive survey research design. The sampling method used for this study was convenience sampling. A questionnaire was used for data collection. The researcher cleansed and coded the data, whilst a statistician entered the collected data into STATISTICA. The data was analysed descriptively and also by means of inferential analysis method that is. The descriptive data was presented in the format of pie charts and tables with percentages, means and standard deviations as measures for distribution mechanisms. While inferential analysis presented the regression in table formats but with a clear indication of significant levels and adjusted R-square for all the independent variables. The sample that participated in this study consisted of 288 respondents from the IDC. Empirical findings revealed that the working environment, work-life balance, compensation and employee engagement positively influenced employee retention. Career development was not significantly related to employee retention. The study concluded and made recommendations to four stakeholders, namely the government to have roadshows and marketing activities to promote the Skills Development Act and skills Levies Act, IDC to review their employee retention strategy, Managers or Supervisors to support their employees by providing market related salary packages and provide session where they engage the employees in the organisations developments, and the HR Practitioners must ensure that the right fit of candidates are recruited to the organisation. , Thesis (MBA) -- Faculty of Business and Economic Sciences , Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
Challenges faced by state owned entities and economic development in South Africa
- Willie, Ntsikelelo Mike Mncedi
- Authors: Willie, Ntsikelelo Mike Mncedi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52976 , vital:44907
- Description: Background: State Owned Enterprises (SOEs) play a vital role in government activities and the delivery of basic services to the people. The Government is active in the key sectors, such as, services, utilities, transportation and construction. Presumably, the distribution of basic resources and infrastructure development is to some extent dependent on SOEs. South Africa is inundated with challenges in SOE’s, such as, lack of service delivery, poor financial management, less growth, massive unemployment, corruption and low business confidence. These are a threat to economic and financial sustainability of a country. Twenty years into democracy, South Africa’s SOEs environment had many scandals in both private and public sectors. SOEs such as SABC, Eskom, and Transnet had their share of malpractice, fraud and corruption in management and at board level. These incidents call for interrogation at all levels as the impact undermines political, economic stability and growth prospects. One of today’s core challenges is to justify the existence of some of the SOEs in our economy. Looking at South Africa, most of the SOEs financial performances are severely deteriorating. Due to their financial constraints, they receive a bailout from government to enable them to continue to operate. Aim: This study identified specific governance challenges faced by SOEs and economic development in South Africa, over the period of 10 years (2014 - 2018). The study made recommendations to restore good governance in SOEs. Setting: This study reviewed articles and literature on the challenges faced by SOEs and economic development in South Africa. Primary sources for the document review took the form of newspapers, various official reports and ongoing records of SOEs activities, government departments, student transcripts, mission statements, annual reports, policy, manuals, student handbooks, and strategic plans, and press releases, theses from academic institutions, trade journals, business journals, government publications and business review publications. Secondary sources used were published books and journal articles. , Thesis (MA) -- Faculty of Business and Economic Sciences , School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Willie, Ntsikelelo Mike Mncedi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52976 , vital:44907
- Description: Background: State Owned Enterprises (SOEs) play a vital role in government activities and the delivery of basic services to the people. The Government is active in the key sectors, such as, services, utilities, transportation and construction. Presumably, the distribution of basic resources and infrastructure development is to some extent dependent on SOEs. South Africa is inundated with challenges in SOE’s, such as, lack of service delivery, poor financial management, less growth, massive unemployment, corruption and low business confidence. These are a threat to economic and financial sustainability of a country. Twenty years into democracy, South Africa’s SOEs environment had many scandals in both private and public sectors. SOEs such as SABC, Eskom, and Transnet had their share of malpractice, fraud and corruption in management and at board level. These incidents call for interrogation at all levels as the impact undermines political, economic stability and growth prospects. One of today’s core challenges is to justify the existence of some of the SOEs in our economy. Looking at South Africa, most of the SOEs financial performances are severely deteriorating. Due to their financial constraints, they receive a bailout from government to enable them to continue to operate. Aim: This study identified specific governance challenges faced by SOEs and economic development in South Africa, over the period of 10 years (2014 - 2018). The study made recommendations to restore good governance in SOEs. Setting: This study reviewed articles and literature on the challenges faced by SOEs and economic development in South Africa. Primary sources for the document review took the form of newspapers, various official reports and ongoing records of SOEs activities, government departments, student transcripts, mission statements, annual reports, policy, manuals, student handbooks, and strategic plans, and press releases, theses from academic institutions, trade journals, business journals, government publications and business review publications. Secondary sources used were published books and journal articles. , Thesis (MA) -- Faculty of Business and Economic Sciences , School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Community development and sustainable livelihoods: the Jeffrey’s Bay wind farm bee-keeping initiative, South Africa
- Authors: Phillip, Busisiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53033 , vital:44886
- Description: The Renewable Energy Independent Power Producer Procurement (REIPPP) policy requirements set by the South Africa Government have shaped the responsibility of the socio-economic trajectory to include various stakeholders in the economy, such as the private sector companies that operate in and around areas affected by poverty and unemployment. The Eastern Cape is among the provinces of South Africa that are trapped in poverty (Edwards, 2003). The Eastern Cape Socio-Economic Consultative Council (2019) reported that in the first quarter of 2019 the Eastern Cape had the highest unemployment rate (34.7%) in the country and that the youth unemployment rate was at 50.8%; a record high. The Kouga Municipality, which is where the Rooidraai community is situated in Ward 13, has a population of 98 558 people of which 38 412 are economically active and of these, 21.5% are unemployed (StatsSA, 2019). In view of this, there seems to be a problem addressing poverty in the Eastern Cape, especially in rural communities. The aim of this study was to investigate if the Jeffrey’s Bay Wind Farm (JBWF) can create initiatives aimed at sustainable community development. In doing so, the research question will be answered, which entails investigating ways that the leaders of the Jeffrey’s Bay Wind Farm project can employ to improve the beekeeping initiative’s outcomes and perhaps launch future initiatives that are aimed at developing communities. The Rooidraai community was the study’s area of research. This area was chosen because the beekeeping initiative is mainly situated in this community and also because the majority of the beneficiaries are situated in this area. The dearth of research on issues pertaining to community development and sustainable livelihoods through beekeeping was a motivating factor to conduct the study. The problem statement highlighted that private sector companies are not particularly well versed with regard to community development approaches that deal with beneficiaries of projects that are imposed upon them that result in undesired outcomes that could have been avoided had proper processes been followed. The study used the theories of community development and sustainable livelihoods to assist in the research problem statement as these theories deal with issues of human development which have proposed approaches such as bottom-up development, self-reliance and giving voice to people at grassroots level. The study employed the qualitative approach due to its non-emergent nature and also the ability to predetermine methods of data collection and analysis through which semi-structured interviews, observations and field notes were employed as data collection tools and a thematic analysis and SLF analysis approaches were used as approaches for analysing the data. The study employed purposive sampling to which eight members of the beekeeping project made the sample size. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Phillip, Busisiwe
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53033 , vital:44886
- Description: The Renewable Energy Independent Power Producer Procurement (REIPPP) policy requirements set by the South Africa Government have shaped the responsibility of the socio-economic trajectory to include various stakeholders in the economy, such as the private sector companies that operate in and around areas affected by poverty and unemployment. The Eastern Cape is among the provinces of South Africa that are trapped in poverty (Edwards, 2003). The Eastern Cape Socio-Economic Consultative Council (2019) reported that in the first quarter of 2019 the Eastern Cape had the highest unemployment rate (34.7%) in the country and that the youth unemployment rate was at 50.8%; a record high. The Kouga Municipality, which is where the Rooidraai community is situated in Ward 13, has a population of 98 558 people of which 38 412 are economically active and of these, 21.5% are unemployed (StatsSA, 2019). In view of this, there seems to be a problem addressing poverty in the Eastern Cape, especially in rural communities. The aim of this study was to investigate if the Jeffrey’s Bay Wind Farm (JBWF) can create initiatives aimed at sustainable community development. In doing so, the research question will be answered, which entails investigating ways that the leaders of the Jeffrey’s Bay Wind Farm project can employ to improve the beekeeping initiative’s outcomes and perhaps launch future initiatives that are aimed at developing communities. The Rooidraai community was the study’s area of research. This area was chosen because the beekeeping initiative is mainly situated in this community and also because the majority of the beneficiaries are situated in this area. The dearth of research on issues pertaining to community development and sustainable livelihoods through beekeeping was a motivating factor to conduct the study. The problem statement highlighted that private sector companies are not particularly well versed with regard to community development approaches that deal with beneficiaries of projects that are imposed upon them that result in undesired outcomes that could have been avoided had proper processes been followed. The study used the theories of community development and sustainable livelihoods to assist in the research problem statement as these theories deal with issues of human development which have proposed approaches such as bottom-up development, self-reliance and giving voice to people at grassroots level. The study employed the qualitative approach due to its non-emergent nature and also the ability to predetermine methods of data collection and analysis through which semi-structured interviews, observations and field notes were employed as data collection tools and a thematic analysis and SLF analysis approaches were used as approaches for analysing the data. The study employed purposive sampling to which eight members of the beekeeping project made the sample size. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Customer experience in the grocery retail sector in South Africa
- Authors: Leander, Donovan
- Date: 2021-04
- Subjects: Customer services -- Management , Consumer satisfaction , Grocery trade-Case studies
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51743 , vital:43368
- Description: Customer Experience (CX) is the measurement of interaction between a customer and an organisation over a long time. Customer Experience is a strategic marketing effort that aims to improve the customer journey and touchpoints with the organisations’ product and services. It involves the complete customer journey – starting with the search process, purchase and after-sale processes of the experience. Google Trends identified that online users from all over the world search the key words “Customer Experience” more, often than not. This study considered a reliable measure for Customer Experience. This study endeavours to explore Customer Experience in the grocery retail sector in South Africa to put customer needs at the centre of their business. Extensive research on Customer Experience exist, however Customer Experience in the grocery retail sector in South Africa has not been measured using Professor Phillip Klaus’s new scale in CX. A broad literature review was conducted and Factors influencing Customer Experience in the grocery retail sector were identified and explored. The academic literature selected for the study is founded in the academic theories of Experienced Utility and Service-Dominant (S-D) Logic. The literature formed the foundation for the conceptual model that included the proposed Brand Experience (BE), Service Experience (SE) and Post-purchase / Consumption Experience (PE) independent factors. This treatise formed part of a bigger study of Customer Experience undertaken, using a questionnaire distributed via email, which 858 respondents completed. The study was quantitative. Data analysis included the use of descriptive and inferential statistics, Exploratory Factor Analysis, Reliability and Validity of Measurement, One-Sample T-Tests and the measurement of relationship between the factors. There is a need for companies to explore and understand CX in order to differentiate themselves strategically and to improve the bottom line. This study contributes to the body of knowledge by using academic literature and theories to explore Customer Experience in the grocery retail sector in South Africa. BE involves the customers’ perception of the brand and influence the customer’s experience. Customers look for clues to help inform their SE and expect companies to know their product and basic service promise. The findings of the study identified that BE and SE had a positive and significant influence on each other. Customers will show signs of commitment to an organisation during a positive PE. Similarly, the findings concluded that PE and CX had a statistical and practical significant positive correlation. PE was highlighted as a key determinant of CX. A positive CX will lead to a repeat purchases. Marketing managers need to take into account these factors when formulating CX strategies to influence the bottom line of the organisation. This study concludes with managerial recommendations that the grocery retail sector can implement to influence CX. Some of the recommendations include the appointment of a professional to manage all social media content; training and development opportunities for employees to enhance customer and shopping experience; and the use of customer data from loyalty programmes to promote personalised offers. In summary, a continuous review of CX with the emphasis on PE is recommended, to understand the changing needs of customers in the grocery retail sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Leander, Donovan
- Date: 2021-04
- Subjects: Customer services -- Management , Consumer satisfaction , Grocery trade-Case studies
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51743 , vital:43368
- Description: Customer Experience (CX) is the measurement of interaction between a customer and an organisation over a long time. Customer Experience is a strategic marketing effort that aims to improve the customer journey and touchpoints with the organisations’ product and services. It involves the complete customer journey – starting with the search process, purchase and after-sale processes of the experience. Google Trends identified that online users from all over the world search the key words “Customer Experience” more, often than not. This study considered a reliable measure for Customer Experience. This study endeavours to explore Customer Experience in the grocery retail sector in South Africa to put customer needs at the centre of their business. Extensive research on Customer Experience exist, however Customer Experience in the grocery retail sector in South Africa has not been measured using Professor Phillip Klaus’s new scale in CX. A broad literature review was conducted and Factors influencing Customer Experience in the grocery retail sector were identified and explored. The academic literature selected for the study is founded in the academic theories of Experienced Utility and Service-Dominant (S-D) Logic. The literature formed the foundation for the conceptual model that included the proposed Brand Experience (BE), Service Experience (SE) and Post-purchase / Consumption Experience (PE) independent factors. This treatise formed part of a bigger study of Customer Experience undertaken, using a questionnaire distributed via email, which 858 respondents completed. The study was quantitative. Data analysis included the use of descriptive and inferential statistics, Exploratory Factor Analysis, Reliability and Validity of Measurement, One-Sample T-Tests and the measurement of relationship between the factors. There is a need for companies to explore and understand CX in order to differentiate themselves strategically and to improve the bottom line. This study contributes to the body of knowledge by using academic literature and theories to explore Customer Experience in the grocery retail sector in South Africa. BE involves the customers’ perception of the brand and influence the customer’s experience. Customers look for clues to help inform their SE and expect companies to know their product and basic service promise. The findings of the study identified that BE and SE had a positive and significant influence on each other. Customers will show signs of commitment to an organisation during a positive PE. Similarly, the findings concluded that PE and CX had a statistical and practical significant positive correlation. PE was highlighted as a key determinant of CX. A positive CX will lead to a repeat purchases. Marketing managers need to take into account these factors when formulating CX strategies to influence the bottom line of the organisation. This study concludes with managerial recommendations that the grocery retail sector can implement to influence CX. Some of the recommendations include the appointment of a professional to manage all social media content; training and development opportunities for employees to enhance customer and shopping experience; and the use of customer data from loyalty programmes to promote personalised offers. In summary, a continuous review of CX with the emphasis on PE is recommended, to understand the changing needs of customers in the grocery retail sector. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
Customer experience in the South African retail banking industry
- Authors: Mtyu, Noluchumo
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53037 , vital:44874
- Description: This treatise explores customer experience in the South African banking industry and its importance for the success of retail banks. Customer experience leaves a memory that has critical effects on future spending of not only direct customers, but others around them. The main issues addressed by this study are how customer experience is a differentiator in the South African banking industry. The banking industry is a highly competitive industry and the importance of customer service in the banking industry is essential for business if they wish to stay relevant and have sustained continuity and growth. In today’s fast-evolving business life, customer experience has become the new battleground for businesses and banks can no longer rely on products or prices to be competitive. Retail banks now need to compete by providing exceptional customer experiences, which cannot be imitated by their competitors. Services provided by South African banks are very similar and banks need to use superior customer experiences to gain competitive advantage over rivals. Understanding customer experience in achieving customer satisfaction is essential to ensure that banks have satisfied customers who encourage others to join or stay with the bank. Once understood, customer experience will assist bank managers to provide inimitable and superior experiences, resulting in business success. The study aims to assist South African banks to improve customer experiences by investigating customer experience and factors that influence it. Definitions and theories are discussed as well as the importance of customer experience in the South African retail banking industry. This study specifically explored the role of the customer experience through factors brand experience, service experience and post-purchase experience. Each factor is statistically explored and its importance highlighted. An empirical study, using a questionnaire, was conducted amongst 858 respondents. The purpose of this was to determine the satisfaction levels of South African retail banking customers, by using data analyses and descriptive and inferential statistics to test the factors identified in the conceptual model. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Mtyu, Noluchumo
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53037 , vital:44874
- Description: This treatise explores customer experience in the South African banking industry and its importance for the success of retail banks. Customer experience leaves a memory that has critical effects on future spending of not only direct customers, but others around them. The main issues addressed by this study are how customer experience is a differentiator in the South African banking industry. The banking industry is a highly competitive industry and the importance of customer service in the banking industry is essential for business if they wish to stay relevant and have sustained continuity and growth. In today’s fast-evolving business life, customer experience has become the new battleground for businesses and banks can no longer rely on products or prices to be competitive. Retail banks now need to compete by providing exceptional customer experiences, which cannot be imitated by their competitors. Services provided by South African banks are very similar and banks need to use superior customer experiences to gain competitive advantage over rivals. Understanding customer experience in achieving customer satisfaction is essential to ensure that banks have satisfied customers who encourage others to join or stay with the bank. Once understood, customer experience will assist bank managers to provide inimitable and superior experiences, resulting in business success. The study aims to assist South African banks to improve customer experiences by investigating customer experience and factors that influence it. Definitions and theories are discussed as well as the importance of customer experience in the South African retail banking industry. This study specifically explored the role of the customer experience through factors brand experience, service experience and post-purchase experience. Each factor is statistically explored and its importance highlighted. An empirical study, using a questionnaire, was conducted amongst 858 respondents. The purpose of this was to determine the satisfaction levels of South African retail banking customers, by using data analyses and descriptive and inferential statistics to test the factors identified in the conceptual model. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Customer experience: a comparative analysis between the banking and grocery retail sectors
- Authors: Pillay, Deneesha
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53007 , vital:44891
- Description: The notion of customer experience has gained prominence in the field of marketing over the last three decades. It has become a strategic imperative for firms in order to ensure sustained business growth. A positive customer experience not only has the ability to promote customer loyalty but can also assist firms in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience in South Africa’s banking and grocery retail sectors has not yet been adequately explored. Therefore, this study attempts to provide a comparative analysis of these two sectors and in turn present a model for improving customer experience as a marketing tool. The execution of this study requires a literature review to investigate the field of customer experience. This literature review assisted in developing a conceptual model for customer experience in the attempt of improving customer experience quality. Furthermore, this Treatise pursues a positivistic research approach using quantitative methods of analysis. Factor analysis was conducted using data gathered from an online questionnaire disseminated via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 858 is used in this study. Descriptive and inferential statistical analysis were conducted on the data. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience in South Africa’s grocery retail and banking sectors. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase Experience were all found to have a positive effect on the overall customer experience. In the grocery-retail sector, Post-purchase Experience was found to have a strong positive correlation with customer experience. Brand Experience and Service Experience were strongly correlated with each other as independent factors, but did not demonstrate any practical or statistical significance in relation to the dependent factor, Customer Experience. However, in the banking sector, all of these factors demonstrate positive correlations with Customer Experience that are statistically and practically significant. The model presented in this study identifies the determinants of Customer Experience within both sectors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Pillay, Deneesha
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53007 , vital:44891
- Description: The notion of customer experience has gained prominence in the field of marketing over the last three decades. It has become a strategic imperative for firms in order to ensure sustained business growth. A positive customer experience not only has the ability to promote customer loyalty but can also assist firms in encouraging brand advocacy. While customer experience has been explored in several contexts, regions and industries, customer experience in South Africa’s banking and grocery retail sectors has not yet been adequately explored. Therefore, this study attempts to provide a comparative analysis of these two sectors and in turn present a model for improving customer experience as a marketing tool. The execution of this study requires a literature review to investigate the field of customer experience. This literature review assisted in developing a conceptual model for customer experience in the attempt of improving customer experience quality. Furthermore, this Treatise pursues a positivistic research approach using quantitative methods of analysis. Factor analysis was conducted using data gathered from an online questionnaire disseminated via e-mail. The sample of this study was selected at random using convenience and snowball sampling. A sample size of n = 858 is used in this study. Descriptive and inferential statistical analysis were conducted on the data. The primary contribution of this study was the presentation and statistical assessment of an exploratory factor analysis of factors influencing customer experience in South Africa’s grocery retail and banking sectors. This study found that the independent factors of Brand Experience, Service Experience and Post-purchase Experience were all found to have a positive effect on the overall customer experience. In the grocery-retail sector, Post-purchase Experience was found to have a strong positive correlation with customer experience. Brand Experience and Service Experience were strongly correlated with each other as independent factors, but did not demonstrate any practical or statistical significance in relation to the dependent factor, Customer Experience. However, in the banking sector, all of these factors demonstrate positive correlations with Customer Experience that are statistically and practically significant. The model presented in this study identifies the determinants of Customer Experience within both sectors. , Thesis (MBA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Determinants of domestic savings: why Africa is dissaving
- Authors: Ruiters, Caviner Glen
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52966 , vital:44888
- Description: The World Bank has emphasized the role of savings in financing domestic fixed capital formation, technology, education, employment and economic growth. Many African countries have experienced decreased savings and increased current account deficits worsened by the global financial crisis and capital outflows. This study seeks to explore the determinants of savings and determine the savings trend of African countries compared to that of the world. To this end, annual time series data for 20 representative countries from different economic groups were obtained from World Bank Indicators, International Monetary Fund (IMF), Penn World Tables and Integrated Network for Societal Conflict Research (INSCR) database over the period 2000 to 2018. The Panel ARDL/ Pooled Mean Group estimator was used to analyse the data. The main findings were that household variables, capital flow variables, human capital variables, institutional quality variables, financial and other social macroeconomic variables determine savings. Further, the speed of adjustment show causality from the explanatory variables to savings. The use of income and monetary policy dummy variables indicates that there is no difference in determinants of savings for countries with different income groups and monetary policies. It was recommended that African countries invest in education and ICT infrastructure, improve their financial systems and restructure policies on good governance and political stability as this has a significant effect on savings. The study was limited by a lack of time series data for all African countries, therefore, future research involving an increased sample size and variables were recommended. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Ruiters, Caviner Glen
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52966 , vital:44888
- Description: The World Bank has emphasized the role of savings in financing domestic fixed capital formation, technology, education, employment and economic growth. Many African countries have experienced decreased savings and increased current account deficits worsened by the global financial crisis and capital outflows. This study seeks to explore the determinants of savings and determine the savings trend of African countries compared to that of the world. To this end, annual time series data for 20 representative countries from different economic groups were obtained from World Bank Indicators, International Monetary Fund (IMF), Penn World Tables and Integrated Network for Societal Conflict Research (INSCR) database over the period 2000 to 2018. The Panel ARDL/ Pooled Mean Group estimator was used to analyse the data. The main findings were that household variables, capital flow variables, human capital variables, institutional quality variables, financial and other social macroeconomic variables determine savings. Further, the speed of adjustment show causality from the explanatory variables to savings. The use of income and monetary policy dummy variables indicates that there is no difference in determinants of savings for countries with different income groups and monetary policies. It was recommended that African countries invest in education and ICT infrastructure, improve their financial systems and restructure policies on good governance and political stability as this has a significant effect on savings. The study was limited by a lack of time series data for all African countries, therefore, future research involving an increased sample size and variables were recommended. , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04