Communal property associations and protected areas management: some participation controversies in Dwesa-Cwebe Nature Reserve, Eastern Cape
- Authors: Zwelakhe, Loyiso
- Date: 2021-12
- Subjects: National parks and reserves -- South Africa -- Eastern Cape -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54355 , vital:46478
- Description: The management and protection of protected areas such as nature reserves remains a primary concern for the different stakeholders involved; especially the marginalised rural communities that are deprived of genuine ownership of the natural resources. The representation of the marginalised rural communities adjacent to the protected areas has become significant in the control and utilisation of natural resources in protected areas. Communal Property Associations (CPAs) were established to help represent their communities in such matters of natural resources ownership and control. Despite; the formation of the CPAs, the participation of these associations in the management of the nature reserve in Dwesa-Cwebe has been questioned and under scrutiny. Therefore, this study seeks to understand the dynamics around the participation of the Dwesa-Cwebe Community Property Association in the management of Dwesa-Cwebe Nature Reserve. The study sought to find out experiences of the members of Dwesa-Cwebe CPA regarding their participation in the management of Dwesa-Cwebe Nature Reserve. Some questions needed to be answered, such as: To what extent is the membership in Dwesa-Cwebe CPAs a true representation of the needs of the local communities in the management of Dwesa-Cwebe Nature Reserve? What are the challenges faced by the members of the Dwesa-Cwebe CPA in representing the local communities in the management of the Dwesa-Cwebe Nature Reserve? What recommendations can be provided to solve the challenges faced by the Dwesa-Cwebe CPA in the management of Dwesa-Cwebe Nature Reserve? The study utilised a qualitative research methodology to obtain the answers to the main research questions. The study utilised convenience sampling to select ten suitable participants who were prepared to participate in the study and who are members of the CPA from Dwesa-Cwebe area. The research used interviews and non-participant observation to gather data. The collected data was analysed using thematic analysis. The analysis of the data revealed that there is limited participation by the CPA members in the management of Dwesa-Cwebe Nature Reserve. The study’s findings also indicated the CPA members are not involved in the management of the utilisation of generated revenue. The findings of this study also revealed that there are benefits that are entrenched in the participation of CPA members in the activities of the Dwesa-Cwebe Nature Reserve. However, the participation mechanisms are not producing the desired outcomes. Based on these findings the study recommends that the management of the Dwesa-Cwebe Nature Reserve review their management approach so as to ensure effective participation by CPA members. Further, there is a need to produce reports that update the Dwesa-Cwebe community on how the management of the nature reserve is utilising the generated revenue and its development plans. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Zwelakhe, Loyiso
- Date: 2021-12
- Subjects: National parks and reserves -- South Africa -- Eastern Cape -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54355 , vital:46478
- Description: The management and protection of protected areas such as nature reserves remains a primary concern for the different stakeholders involved; especially the marginalised rural communities that are deprived of genuine ownership of the natural resources. The representation of the marginalised rural communities adjacent to the protected areas has become significant in the control and utilisation of natural resources in protected areas. Communal Property Associations (CPAs) were established to help represent their communities in such matters of natural resources ownership and control. Despite; the formation of the CPAs, the participation of these associations in the management of the nature reserve in Dwesa-Cwebe has been questioned and under scrutiny. Therefore, this study seeks to understand the dynamics around the participation of the Dwesa-Cwebe Community Property Association in the management of Dwesa-Cwebe Nature Reserve. The study sought to find out experiences of the members of Dwesa-Cwebe CPA regarding their participation in the management of Dwesa-Cwebe Nature Reserve. Some questions needed to be answered, such as: To what extent is the membership in Dwesa-Cwebe CPAs a true representation of the needs of the local communities in the management of Dwesa-Cwebe Nature Reserve? What are the challenges faced by the members of the Dwesa-Cwebe CPA in representing the local communities in the management of the Dwesa-Cwebe Nature Reserve? What recommendations can be provided to solve the challenges faced by the Dwesa-Cwebe CPA in the management of Dwesa-Cwebe Nature Reserve? The study utilised a qualitative research methodology to obtain the answers to the main research questions. The study utilised convenience sampling to select ten suitable participants who were prepared to participate in the study and who are members of the CPA from Dwesa-Cwebe area. The research used interviews and non-participant observation to gather data. The collected data was analysed using thematic analysis. The analysis of the data revealed that there is limited participation by the CPA members in the management of Dwesa-Cwebe Nature Reserve. The study’s findings also indicated the CPA members are not involved in the management of the utilisation of generated revenue. The findings of this study also revealed that there are benefits that are entrenched in the participation of CPA members in the activities of the Dwesa-Cwebe Nature Reserve. However, the participation mechanisms are not producing the desired outcomes. Based on these findings the study recommends that the management of the Dwesa-Cwebe Nature Reserve review their management approach so as to ensure effective participation by CPA members. Further, there is a need to produce reports that update the Dwesa-Cwebe community on how the management of the nature reserve is utilising the generated revenue and its development plans. , Thesis (MBA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
The role of stakeholders in developing entrepreneurs in the bunkering industry: the case of Nelson Mandela Bay
- Authors: Yibe, Luthando
- Date: 2021-04
- Subjects: Oil transfer operations -- South Africa -- Nelson Mandela Bay Municipality , Small business -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54849 , vital:48033
- Description: In July 2014 the South African government launched an oceans economy growth and development program called Operation Phakisa: Ocean Economy. The oceans economy is one of the sectors that is identified by the South African government where entrepreneurship can play a meaningful role in contributing to South Africa’s economic growth. Shipping is regarded as a critical operation within the export and import activities of any country . About 30 000 vessels sail along the coast of South Africa each year and approximately 13 000 vessels visit South African ports annually. Bunker replenishment is identified as a critical component within the operation of ships. In 2016 the first offshore bunkering operations were in launched in the Nelson Mandela Bay ports to revitalise the bunkering business. The aim of the study is to provide insight into how entrepreneurs can recognise value in business models, the application of the business model framework and how stakeholders can play a role in developing entrepreneurs in the bunkering sector. A survey using interviews was conducted amongst key stakeholders in the bunkering industry in the Nelson Mandela Bay region. Six themes were formulated, and these themes formed the basis of the interview structure. The themes focused amongst on challenges faced by entrepreneurs, access to funding, impact of industry regulations, government programmes and support available to entrepreneurs and the application of business model and innovation. The findings revealed that whilst Small Medium Enterprises faced several challenges in entering the industry, the support provided by key stakeholders and the application of a business model is key if entrepreneurs are to be successful in the bunkering industry. , Thesis (MBA) -- Faculty of Business and Economic Sciencess, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Yibe, Luthando
- Date: 2021-04
- Subjects: Oil transfer operations -- South Africa -- Nelson Mandela Bay Municipality , Small business -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54849 , vital:48033
- Description: In July 2014 the South African government launched an oceans economy growth and development program called Operation Phakisa: Ocean Economy. The oceans economy is one of the sectors that is identified by the South African government where entrepreneurship can play a meaningful role in contributing to South Africa’s economic growth. Shipping is regarded as a critical operation within the export and import activities of any country . About 30 000 vessels sail along the coast of South Africa each year and approximately 13 000 vessels visit South African ports annually. Bunker replenishment is identified as a critical component within the operation of ships. In 2016 the first offshore bunkering operations were in launched in the Nelson Mandela Bay ports to revitalise the bunkering business. The aim of the study is to provide insight into how entrepreneurs can recognise value in business models, the application of the business model framework and how stakeholders can play a role in developing entrepreneurs in the bunkering sector. A survey using interviews was conducted amongst key stakeholders in the bunkering industry in the Nelson Mandela Bay region. Six themes were formulated, and these themes formed the basis of the interview structure. The themes focused amongst on challenges faced by entrepreneurs, access to funding, impact of industry regulations, government programmes and support available to entrepreneurs and the application of business model and innovation. The findings revealed that whilst Small Medium Enterprises faced several challenges in entering the industry, the support provided by key stakeholders and the application of a business model is key if entrepreneurs are to be successful in the bunkering industry. , Thesis (MBA) -- Faculty of Business and Economic Sciencess, 2021
- Full Text:
- Date Issued: 2021-04
Factors that influence customers’ spaza shopping experience
- Authors: Yase, Tembelihle
- Date: 2022-04
- Subjects: Home-based businesses--South Africa-Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55780 , vital:53877
- Description: Spaza shops, originating in South Africa during the 1970’s, often operate in townships, selling products and services to customers who live mostly within walking distance of the shop. Almost five decades later, and spaza shops abound across most townships in South Africa. These businesses not only provide grocery items and services to customers in the township community but are a means for people to earn a livelihood for themselves and also contribute economically through creating employment opportunities in the informal sector. Research about spaza shops shows that there is a growing customer interest in purchasing products and services from spaza shops, and that if spaza shops are to continue growing, they need to be more competitive. Research by renowned authors in the field of experience marketing, Pine and Gilmore (2013) puts forward that experiences are the new relevant economic offering, and an essential value creating platform for businesses to be more competitive. However, before customer experience can be enhanced in spaza shops, it is important to first identify the factors that influence customer experience in a spaza shop context. Considering the latter, the primary objective of this study was to measure factors that influence customer experience in spaza shops. A descriptive research design was selected for this study, followed by a positivistic research paradigm and quantitative research methodology. Secondary data was collected through articles, journals, books and from newspapers. Primary data was collected using a survey in the form of a self-administered questionnaire. The target population for this study was customers who are older than 18 years, who had bought grocery items (products and services) in spaza shops located in Nelson Mandela Bay townships specifically in Walmer Township, KwaZakhele, Zwide, Motherwell, KwaMagxaki and New Brighton. A non-probability sampling method and convenience sampling technique were used to distribute a total of 200 selfadministered questionnaires. Once the data collection phase was completed, the data from the questionnaires was recorded, coded, and cleaned on a single excel spreadsheet. After the latter was done, a total of 185 questionnaires were deemed useable and considered for data analysis, which was conducted with the aid of IBM SPSS Statistics version 27 (computer software). , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2022
- Full Text:
- Date Issued: 2022-04
- Authors: Yase, Tembelihle
- Date: 2022-04
- Subjects: Home-based businesses--South Africa-Port Elizabeth
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/55780 , vital:53877
- Description: Spaza shops, originating in South Africa during the 1970’s, often operate in townships, selling products and services to customers who live mostly within walking distance of the shop. Almost five decades later, and spaza shops abound across most townships in South Africa. These businesses not only provide grocery items and services to customers in the township community but are a means for people to earn a livelihood for themselves and also contribute economically through creating employment opportunities in the informal sector. Research about spaza shops shows that there is a growing customer interest in purchasing products and services from spaza shops, and that if spaza shops are to continue growing, they need to be more competitive. Research by renowned authors in the field of experience marketing, Pine and Gilmore (2013) puts forward that experiences are the new relevant economic offering, and an essential value creating platform for businesses to be more competitive. However, before customer experience can be enhanced in spaza shops, it is important to first identify the factors that influence customer experience in a spaza shop context. Considering the latter, the primary objective of this study was to measure factors that influence customer experience in spaza shops. A descriptive research design was selected for this study, followed by a positivistic research paradigm and quantitative research methodology. Secondary data was collected through articles, journals, books and from newspapers. Primary data was collected using a survey in the form of a self-administered questionnaire. The target population for this study was customers who are older than 18 years, who had bought grocery items (products and services) in spaza shops located in Nelson Mandela Bay townships specifically in Walmer Township, KwaZakhele, Zwide, Motherwell, KwaMagxaki and New Brighton. A non-probability sampling method and convenience sampling technique were used to distribute a total of 200 selfadministered questionnaires. Once the data collection phase was completed, the data from the questionnaires was recorded, coded, and cleaned on a single excel spreadsheet. After the latter was done, a total of 185 questionnaires were deemed useable and considered for data analysis, which was conducted with the aid of IBM SPSS Statistics version 27 (computer software). , Thesis (MCom) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2022
- Full Text:
- Date Issued: 2022-04
Assessing factors impacting effective corporate governance within Eastern Cape public entities
- Authors: Yamile, William Themba
- Date: 2021-12
- Subjects: Corporate governance -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54619 , vital:46866
- Description: Corporate governance is regarded as a system by which an organisation is directed and controlled and it is concerned with structures and responsibilities within organisations. Public entities’ corporate governance is a concept that is gaining more interest, both in specialized literature and in practice. Corporate governance practices are not standard across countries and this dissimilarity is a result of diverse legal structures and cultural settings adopted by different states and provinces. The Eastern Cape Public Entities (ECPEs) have an important role to play in pursuing the economic, social and developmental state agenda. The EC province has ten (10) public entities with mandates and enabling legislations to enhance the provincial economic development, growth and sustainability issues. Of the ten (10) public entities, one entity was used for pilot study. Furthermore, one public entity decided to withdraw from the study, as it was voluntary to participate and that resulted in eight public entities participating. In terms of the questionnaire returns, forty-four (44) responses were received from eight (8) public entities. The main objective of this study was to investigate selected factors impacting on effective corporate governance of ECPEs. In this study, positivistic research paradigm was utilised by means of quantitative research method. Non-probability sampling was used. Primary data was collected using the survey method by means of structured self-administered questionnaires. The empirical results showed that ethical value, organisational culture and policy regulatory framework had a statistically significant impact on corporate governance of ECPEs; while employee morale, leadership, and role clarification were found not to have a statistically significant impact on corporate governance. The findings of this study are envisaged to assist in ensuring effective governance of public entities in order to encourage accountability, public confidence or trust in the corporate system and to drive public policy. Furthermore, the findings can help public entities to achieve what is expected, in terms of work performance objectives or productivity in accordance with the norms and standards. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Yamile, William Themba
- Date: 2021-12
- Subjects: Corporate governance -- South Africa -- Eastern Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54619 , vital:46866
- Description: Corporate governance is regarded as a system by which an organisation is directed and controlled and it is concerned with structures and responsibilities within organisations. Public entities’ corporate governance is a concept that is gaining more interest, both in specialized literature and in practice. Corporate governance practices are not standard across countries and this dissimilarity is a result of diverse legal structures and cultural settings adopted by different states and provinces. The Eastern Cape Public Entities (ECPEs) have an important role to play in pursuing the economic, social and developmental state agenda. The EC province has ten (10) public entities with mandates and enabling legislations to enhance the provincial economic development, growth and sustainability issues. Of the ten (10) public entities, one entity was used for pilot study. Furthermore, one public entity decided to withdraw from the study, as it was voluntary to participate and that resulted in eight public entities participating. In terms of the questionnaire returns, forty-four (44) responses were received from eight (8) public entities. The main objective of this study was to investigate selected factors impacting on effective corporate governance of ECPEs. In this study, positivistic research paradigm was utilised by means of quantitative research method. Non-probability sampling was used. Primary data was collected using the survey method by means of structured self-administered questionnaires. The empirical results showed that ethical value, organisational culture and policy regulatory framework had a statistically significant impact on corporate governance of ECPEs; while employee morale, leadership, and role clarification were found not to have a statistically significant impact on corporate governance. The findings of this study are envisaged to assist in ensuring effective governance of public entities in order to encourage accountability, public confidence or trust in the corporate system and to drive public policy. Furthermore, the findings can help public entities to achieve what is expected, in terms of work performance objectives or productivity in accordance with the norms and standards. , Thesis (MCom) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Climate change and food security in South Africa
- Authors: Xola, Dungelo
- Date: 2021-12
- Subjects: Food security -- Climatic factors -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/${Handle} , vital:45720
- Description: Climate change continues to pose a threat to mankind. Its impacts are evident in both developed and developing countries. South Africa is a no exception to the climate change problems. Climate change in South Africa has affected water availability which subsequently affects food security of the country. This research study investigated the impacts of climate change on food security in South Africa. South Africa’s food security is severely affected by climate change and as a result, the South African government through the Department of Agriculture, Forestry and Fisheries has devised strategies to respond to climate change and ensure food security in the country. The study analysed government documents and articles about climate change from 2008 to 2018. The study employed content analysis as a data analysis method and the study developed eighteen codes and from those codes, four themes emerged. The research findings highlight that South Africa is a food secure nation only at a national level. In addition, the findings highlighted that climate change poses a significant threat on the agricultural sector which ultimately affects food security in South Africa. The climate change impacts in South Africa include an increase in temperatures, rise in sea water levels, and floods. Climate change in South Africa continues to pose a significant threat in the GDP as it affects crop production and livestock farming, which ultimately affects the exports of the country. , Thesis (MA) -- Faculty of Business and Economic Sciences, Economics, Development & Tourism, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Xola, Dungelo
- Date: 2021-12
- Subjects: Food security -- Climatic factors -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/${Handle} , vital:45720
- Description: Climate change continues to pose a threat to mankind. Its impacts are evident in both developed and developing countries. South Africa is a no exception to the climate change problems. Climate change in South Africa has affected water availability which subsequently affects food security of the country. This research study investigated the impacts of climate change on food security in South Africa. South Africa’s food security is severely affected by climate change and as a result, the South African government through the Department of Agriculture, Forestry and Fisheries has devised strategies to respond to climate change and ensure food security in the country. The study analysed government documents and articles about climate change from 2008 to 2018. The study employed content analysis as a data analysis method and the study developed eighteen codes and from those codes, four themes emerged. The research findings highlight that South Africa is a food secure nation only at a national level. In addition, the findings highlighted that climate change poses a significant threat on the agricultural sector which ultimately affects food security in South Africa. The climate change impacts in South Africa include an increase in temperatures, rise in sea water levels, and floods. Climate change in South Africa continues to pose a significant threat in the GDP as it affects crop production and livestock farming, which ultimately affects the exports of the country. , Thesis (MA) -- Faculty of Business and Economic Sciences, Economics, Development & Tourism, 2021
- Full Text:
- Date Issued: 2021-12
Challenges faced by state owned entities and economic development in South Africa
- Willie, Ntsikelelo Mike Mncedi
- Authors: Willie, Ntsikelelo Mike Mncedi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52976 , vital:44907
- Description: Background: State Owned Enterprises (SOEs) play a vital role in government activities and the delivery of basic services to the people. The Government is active in the key sectors, such as, services, utilities, transportation and construction. Presumably, the distribution of basic resources and infrastructure development is to some extent dependent on SOEs. South Africa is inundated with challenges in SOE’s, such as, lack of service delivery, poor financial management, less growth, massive unemployment, corruption and low business confidence. These are a threat to economic and financial sustainability of a country. Twenty years into democracy, South Africa’s SOEs environment had many scandals in both private and public sectors. SOEs such as SABC, Eskom, and Transnet had their share of malpractice, fraud and corruption in management and at board level. These incidents call for interrogation at all levels as the impact undermines political, economic stability and growth prospects. One of today’s core challenges is to justify the existence of some of the SOEs in our economy. Looking at South Africa, most of the SOEs financial performances are severely deteriorating. Due to their financial constraints, they receive a bailout from government to enable them to continue to operate. Aim: This study identified specific governance challenges faced by SOEs and economic development in South Africa, over the period of 10 years (2014 - 2018). The study made recommendations to restore good governance in SOEs. Setting: This study reviewed articles and literature on the challenges faced by SOEs and economic development in South Africa. Primary sources for the document review took the form of newspapers, various official reports and ongoing records of SOEs activities, government departments, student transcripts, mission statements, annual reports, policy, manuals, student handbooks, and strategic plans, and press releases, theses from academic institutions, trade journals, business journals, government publications and business review publications. Secondary sources used were published books and journal articles. , Thesis (MA) -- Faculty of Business and Economic Sciences , School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Willie, Ntsikelelo Mike Mncedi
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52976 , vital:44907
- Description: Background: State Owned Enterprises (SOEs) play a vital role in government activities and the delivery of basic services to the people. The Government is active in the key sectors, such as, services, utilities, transportation and construction. Presumably, the distribution of basic resources and infrastructure development is to some extent dependent on SOEs. South Africa is inundated with challenges in SOE’s, such as, lack of service delivery, poor financial management, less growth, massive unemployment, corruption and low business confidence. These are a threat to economic and financial sustainability of a country. Twenty years into democracy, South Africa’s SOEs environment had many scandals in both private and public sectors. SOEs such as SABC, Eskom, and Transnet had their share of malpractice, fraud and corruption in management and at board level. These incidents call for interrogation at all levels as the impact undermines political, economic stability and growth prospects. One of today’s core challenges is to justify the existence of some of the SOEs in our economy. Looking at South Africa, most of the SOEs financial performances are severely deteriorating. Due to their financial constraints, they receive a bailout from government to enable them to continue to operate. Aim: This study identified specific governance challenges faced by SOEs and economic development in South Africa, over the period of 10 years (2014 - 2018). The study made recommendations to restore good governance in SOEs. Setting: This study reviewed articles and literature on the challenges faced by SOEs and economic development in South Africa. Primary sources for the document review took the form of newspapers, various official reports and ongoing records of SOEs activities, government departments, student transcripts, mission statements, annual reports, policy, manuals, student handbooks, and strategic plans, and press releases, theses from academic institutions, trade journals, business journals, government publications and business review publications. Secondary sources used were published books and journal articles. , Thesis (MA) -- Faculty of Business and Economic Sciences , School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
Main thesis title 2021: Evaluating the incentive to move freight distribution from road to rail
- Authors: Williams, John Steven
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52953 , vital:44909
- Description: South Africa’s uncompetitive freight logistics system is severely hampering the country’s competitiveness and the current disproportionate reliance on the road freight sector is a main contributing factor. The need for a modal shift from road to rail has long been advocated as a necessity to correct this freight logistics imbalance. This study aims to gain a better understanding of the incentives needed to move freight distribution from road to rail within shorter distance corridors and specifically the Port Elizabeth- Gauteng corridor. Specifically, it evaluates the incentives needed, the importance of cost, distance and whether special capabilities are required to achieve such a move. Empirical data were collected with an online survey and distributed via the Road freight Association (RFA) to transport operators and micro operators within South Africa. Statistical analysis was used to analyse the main research and sub-questions through descriptive statistics, multiple regression analysis and Pearson correlation. The results showed that a mostly strong positive correlation exists between the measured variables in this study while also indicating a significant relationship between the independent variables and moving freight distribution from road to rail. These results proved that all the factors are related to each other and that implementing a move of freight from road to rail would need to include the consideration of all these factors. The study concludes that moving freight distribution from road to rail will be possible if incentives regarding cost rebates or subsidies amongst others are taken into account and included in additional future legislation or more practical implementation plans. , Thesis (MBA) -- Faculty of Business and Economic Sciencence, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Williams, John Steven
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52953 , vital:44909
- Description: South Africa’s uncompetitive freight logistics system is severely hampering the country’s competitiveness and the current disproportionate reliance on the road freight sector is a main contributing factor. The need for a modal shift from road to rail has long been advocated as a necessity to correct this freight logistics imbalance. This study aims to gain a better understanding of the incentives needed to move freight distribution from road to rail within shorter distance corridors and specifically the Port Elizabeth- Gauteng corridor. Specifically, it evaluates the incentives needed, the importance of cost, distance and whether special capabilities are required to achieve such a move. Empirical data were collected with an online survey and distributed via the Road freight Association (RFA) to transport operators and micro operators within South Africa. Statistical analysis was used to analyse the main research and sub-questions through descriptive statistics, multiple regression analysis and Pearson correlation. The results showed that a mostly strong positive correlation exists between the measured variables in this study while also indicating a significant relationship between the independent variables and moving freight distribution from road to rail. These results proved that all the factors are related to each other and that implementing a move of freight from road to rail would need to include the consideration of all these factors. The study concludes that moving freight distribution from road to rail will be possible if incentives regarding cost rebates or subsidies amongst others are taken into account and included in additional future legislation or more practical implementation plans. , Thesis (MBA) -- Faculty of Business and Economic Sciencence, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
A systematic review of research into working capital management in South Africa
- Authors: Watson, Storm Brandon
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52995 , vital:44906
- Description: This study is set out to apply mixed methods approach to a systematic review of research into working capital management in South Africa. Research into working capital management has primarily focused on the effect it has on a business’s profitability, liquidity and performance. There is, however, limited research on the topic working capital management in South Africa and, as such, the primary objective of this study is to review research outputs on working capital management in South Africa. The purpose is to identify research gaps in the current body of knowledge by means of the development of a recommendation’s framework. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Watson, Storm Brandon
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52995 , vital:44906
- Description: This study is set out to apply mixed methods approach to a systematic review of research into working capital management in South Africa. Research into working capital management has primarily focused on the effect it has on a business’s profitability, liquidity and performance. There is, however, limited research on the topic working capital management in South Africa and, as such, the primary objective of this study is to review research outputs on working capital management in South Africa. The purpose is to identify research gaps in the current body of knowledge by means of the development of a recommendation’s framework. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Management Sciences, 2021
- Full Text: false
- Date Issued: 2021-04
Evaluation of local economic development in Jinja City-Uganda
- Authors: Wambi, Brian Dan
- Date: 2021-04
- Subjects: Uganda , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53041 , vital:44905
- Description: The purpose of this study was to evaluate the implementation of Local Economic Development in Jinja city of Uganda. The research examined the process of service delivery, strategies of implementing Local Economic Development as well as the impact of the initiated development projects to the people. The results showed that the implementation of Local Economic Development in Jinja city can positively change the citizen’s social and economic status hence an improvement in their livelihood and standards of living. Also, implementation of Local Economic Development can grow domestic businesses and enhance local trade, as well as improve service delivery to the people. The study holds practical implications that Local Economic Development can reduce poverty rates in Jinja city through advancement of industrialisation, elevation of tourism, development of the mining sector, and promotion of fishing and agriculture activities to create jobs for the people. The results of this research hold significant theoretical implications that predictions and explanations based on the studied models in this report can be well replicated in the Ugandan context provided that suitable local content is used instead of imported content. Methodologically a systematic literature review of available published, reviewed articles was carried out, a random sample was used to select the studied articles in this research. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Wambi, Brian Dan
- Date: 2021-04
- Subjects: Uganda , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53041 , vital:44905
- Description: The purpose of this study was to evaluate the implementation of Local Economic Development in Jinja city of Uganda. The research examined the process of service delivery, strategies of implementing Local Economic Development as well as the impact of the initiated development projects to the people. The results showed that the implementation of Local Economic Development in Jinja city can positively change the citizen’s social and economic status hence an improvement in their livelihood and standards of living. Also, implementation of Local Economic Development can grow domestic businesses and enhance local trade, as well as improve service delivery to the people. The study holds practical implications that Local Economic Development can reduce poverty rates in Jinja city through advancement of industrialisation, elevation of tourism, development of the mining sector, and promotion of fishing and agriculture activities to create jobs for the people. The results of this research hold significant theoretical implications that predictions and explanations based on the studied models in this report can be well replicated in the Ugandan context provided that suitable local content is used instead of imported content. Methodologically a systematic literature review of available published, reviewed articles was carried out, a random sample was used to select the studied articles in this research. , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Economics, Development and Tourism, 2021
- Full Text: false
- Date Issued: 2021-04
The relationship between workplace well-being and authentic leadership
- Authors: Vezile, Sindile
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52971 , vital:44900
- Description: The purpose of this study was to investigate the relationship between authentic leadership and employee well-being. Data was collected from an online questionnaire survey sent to 141 Special Economic Zone employees who worked as non-managerial employees. Ninety-four employees responded. The collected data was analysed using statistical tools from SPSS 20. Subsequently, descriptive statistics, including frequencies, percentages, means and standard deviations and correlations were used to summarise information for demographic variables, authentic leadership and well-being. In addition, ANOVA was used to determine sub-group differences. First, it has been shown that project managers were seen by their subordinates as trustworthy leaders. Second, there was a connection between authentic leadership and well-being in the workplace. Third, it was discovered that all aspects of ethical leadership, apart from Work Intrusion (IoW), had a relationship with organisational well-being. Fourth, it has shown that males and females experience different levels of job satisfaction and feel differently about respect for the organisation. Keywords: Well- , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Vezile, Sindile
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/52971 , vital:44900
- Description: The purpose of this study was to investigate the relationship between authentic leadership and employee well-being. Data was collected from an online questionnaire survey sent to 141 Special Economic Zone employees who worked as non-managerial employees. Ninety-four employees responded. The collected data was analysed using statistical tools from SPSS 20. Subsequently, descriptive statistics, including frequencies, percentages, means and standard deviations and correlations were used to summarise information for demographic variables, authentic leadership and well-being. In addition, ANOVA was used to determine sub-group differences. First, it has been shown that project managers were seen by their subordinates as trustworthy leaders. Second, there was a connection between authentic leadership and well-being in the workplace. Third, it was discovered that all aspects of ethical leadership, apart from Work Intrusion (IoW), had a relationship with organisational well-being. Fourth, it has shown that males and females experience different levels of job satisfaction and feel differently about respect for the organisation. Keywords: Well- , Thesis (MA) -- Faculty of Business and Economic Sciences, School of Industrial Psychology and Human Resources, 2021
- Full Text: false
- Date Issued: 2021-04
Investigating financing options for business success
- Authors: Vena, Sindile
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53002 , vital:44908
- Description: The study sought to examine the extent to which the financing options chosen by entrepreneurs will have an impact on business success. The investigator adopted the progression of the ventures along the business life cycle stages as a benchmark for assessing success. The study focused primarily on small, medium and micro enterprises (SMMEs) in the Eastern Cape Information Communication Technologies (ICT) sector. An empirical study, using an online survey was conducted amongst 50 small business owners/ business representative within the ICT sector in the Eastern Cape Province. Key results revealed that the financial support of Broad-Based Black Economic Empowerment (BBBEE) and personal savings have played a key role in the success of ICT SMMEs throughout the business life cycle phases. This occurs after an ICT SMME has advanced successfully over the startup stage and aims for success in the development phase. The empirical finding revealed that for these SMMEs to attain success at this stage, they should finance their business investment projects utilising financing and credit trade in the form of bank loans, families, relatives and friends. According to the empirical finding in chapter five, the abovementioned financing options are only substantially linked to good advancement from the development phase onto the expansion phase. In addition, suggestions have been made to the ICT SMME management to include BBBEE finance, personal savings, bank loans, families, relatives and friends and trade credit as suitable funding choices for the ICT SMME's life cycle. The recommendations made included that proponents of the BBBEE legislation underpinning the enterprise development and supplier development, should intentionally pressure the private sector to comply with this legislation, as compliance will increase the pool of capital available to SMMEs.The chances of receiving these forms of support would therefore improve the probabilites of sucess for ICT SMMEs. Moreover, personal financing is crucial to successful progress for ICT SMMEs along the business life cycle. It is recommended that startup owners should always exercise iv saving in their personal capacity. In the early stages, the owner's capital will still be valuable as "seed financing" for start-up businesses., when all the other options of external funding are not available. Moreover, SMMEs should continuously explore the other financing options, such as bank loans, families, relatives and friends and trade credit only when their business goals are achieving success at the development stage. The study calls upon academia to consider performing descriptive studies to look at these findings. Through setting a concise financing approach for SMMEs in the ICT sector, SMMEs may help to close the distance between themselves and access to various financing options and supportive organisations. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Vena, Sindile
- Date: 2021-04
- Subjects: Gqeberha (South Africa) , Eastern Cape (South Africa) , South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53002 , vital:44908
- Description: The study sought to examine the extent to which the financing options chosen by entrepreneurs will have an impact on business success. The investigator adopted the progression of the ventures along the business life cycle stages as a benchmark for assessing success. The study focused primarily on small, medium and micro enterprises (SMMEs) in the Eastern Cape Information Communication Technologies (ICT) sector. An empirical study, using an online survey was conducted amongst 50 small business owners/ business representative within the ICT sector in the Eastern Cape Province. Key results revealed that the financial support of Broad-Based Black Economic Empowerment (BBBEE) and personal savings have played a key role in the success of ICT SMMEs throughout the business life cycle phases. This occurs after an ICT SMME has advanced successfully over the startup stage and aims for success in the development phase. The empirical finding revealed that for these SMMEs to attain success at this stage, they should finance their business investment projects utilising financing and credit trade in the form of bank loans, families, relatives and friends. According to the empirical finding in chapter five, the abovementioned financing options are only substantially linked to good advancement from the development phase onto the expansion phase. In addition, suggestions have been made to the ICT SMME management to include BBBEE finance, personal savings, bank loans, families, relatives and friends and trade credit as suitable funding choices for the ICT SMME's life cycle. The recommendations made included that proponents of the BBBEE legislation underpinning the enterprise development and supplier development, should intentionally pressure the private sector to comply with this legislation, as compliance will increase the pool of capital available to SMMEs.The chances of receiving these forms of support would therefore improve the probabilites of sucess for ICT SMMEs. Moreover, personal financing is crucial to successful progress for ICT SMMEs along the business life cycle. It is recommended that startup owners should always exercise iv saving in their personal capacity. In the early stages, the owner's capital will still be valuable as "seed financing" for start-up businesses., when all the other options of external funding are not available. Moreover, SMMEs should continuously explore the other financing options, such as bank loans, families, relatives and friends and trade credit only when their business goals are achieving success at the development stage. The study calls upon academia to consider performing descriptive studies to look at these findings. Through setting a concise financing approach for SMMEs in the ICT sector, SMMEs may help to close the distance between themselves and access to various financing options and supportive organisations. , Thesis (MA) -- Faculty of Business and Economic Sciences, NMU Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Exploring pro-environmental behaviour of millennials towards the marine and coastal environment: a systematic review
- Authors: Van Rensburg, Lindie
- Date: 2021-12
- Subjects: Generation Y -- Environmental aspects , Marine ecology -- Environmental aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54366 , vital:46480
- Description: The oceans cover nearly 70% of the earth’s surface and are responsible for fundamental functions such as climate, weather, temperature regulation, oxygen production and carbon dioxide absorption. Despite this, marine environmental protection has received relatively little attention in comparison to terrestrial efforts. One explanation for this phenomenon is that policymakers struggle to implement regulations that mitigate human influences on the marine environment while also ensuring that these settings are both protected and enjoyed by users. However, environmental issues caused by human influence are visible to millennials, which has inspired them to become future leaders and drivers of environmental movements. As a result, they have the potential to make a significant contribution to environmental practices and legislation. The research aim was to explore the pro-environmental behaviour of millennials towards the marine and coastal environment through a mixed method systematic review. The systematic review yielded a total of 24 relevant research articles published from 2010 through 2020 in accredited journals. These articles were subjected to thematic analysis revealing three major themes, namely, (1) altruism, (2) environmental leader and (3) barriers to pro-environmental behaviour. The main results showed that millennials possess altruistic behaviours, however, it should be mentioned that according to the research, millennials' attitudes, concerns, beliefs, and desire for environmental change may not always translate into actual behaviour. The systematic review further emphasised the lack of journal articles that focused explicitly on millennials and their pro-environmental behaviour towards the marine and coastal environment within the selected databases. The dearth of research in this area, therefore, suggests that policymakers should provide incentives for such research to be conducted. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Van Rensburg, Lindie
- Date: 2021-12
- Subjects: Generation Y -- Environmental aspects , Marine ecology -- Environmental aspects
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54366 , vital:46480
- Description: The oceans cover nearly 70% of the earth’s surface and are responsible for fundamental functions such as climate, weather, temperature regulation, oxygen production and carbon dioxide absorption. Despite this, marine environmental protection has received relatively little attention in comparison to terrestrial efforts. One explanation for this phenomenon is that policymakers struggle to implement regulations that mitigate human influences on the marine environment while also ensuring that these settings are both protected and enjoyed by users. However, environmental issues caused by human influence are visible to millennials, which has inspired them to become future leaders and drivers of environmental movements. As a result, they have the potential to make a significant contribution to environmental practices and legislation. The research aim was to explore the pro-environmental behaviour of millennials towards the marine and coastal environment through a mixed method systematic review. The systematic review yielded a total of 24 relevant research articles published from 2010 through 2020 in accredited journals. These articles were subjected to thematic analysis revealing three major themes, namely, (1) altruism, (2) environmental leader and (3) barriers to pro-environmental behaviour. The main results showed that millennials possess altruistic behaviours, however, it should be mentioned that according to the research, millennials' attitudes, concerns, beliefs, and desire for environmental change may not always translate into actual behaviour. The systematic review further emphasised the lack of journal articles that focused explicitly on millennials and their pro-environmental behaviour towards the marine and coastal environment within the selected databases. The dearth of research in this area, therefore, suggests that policymakers should provide incentives for such research to be conducted. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
The Impact of in-store promotions on consumer buying behaviour
- Authors: Van Niekerk, Ruan
- Date: 2021-12
- Subjects: Consumer behavior , Sales promotion
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54377 , vital:46486
- Description: The purpose of this treatise is to identify the impact of in-store promotions on consumer buying behavior. Through utilizing real-world data, the study used a qualitative analysis by gathering input from people who are activity involved with in-store promotions. In-store promotions have been suspected to directly impact consumer buying behavior; however, there is no real proof of this. Furthermore, the theory suggests that in-store promotions should impact consumer buying behavior, but there could be a difference between what theory states against what is actually happening. Therefore, this study will be taking opinions and views from those working with in-store promotions and put it to the test against the theory. The aim is to determine whether in-store promotions is a viable source of marketing and if it can ultimately affect the consumers buying behavior. The treatise will also help the reader to understand the theory behind consumer behavior and what it entails. Interviews were conducted with store managers across South Africa to get more accurate data. By interviewing store managers from various regions, geographical skewness of data was prevented from occurring. This study further assists marketing professionals to have a more accurate understanding of what to expect when conducting in-store promotions. Marketing professionals will also be able to better predict the outcome such activities on the final purchasing decision of consumers. , Thesis (MAB) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Van Niekerk, Ruan
- Date: 2021-12
- Subjects: Consumer behavior , Sales promotion
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54377 , vital:46486
- Description: The purpose of this treatise is to identify the impact of in-store promotions on consumer buying behavior. Through utilizing real-world data, the study used a qualitative analysis by gathering input from people who are activity involved with in-store promotions. In-store promotions have been suspected to directly impact consumer buying behavior; however, there is no real proof of this. Furthermore, the theory suggests that in-store promotions should impact consumer buying behavior, but there could be a difference between what theory states against what is actually happening. Therefore, this study will be taking opinions and views from those working with in-store promotions and put it to the test against the theory. The aim is to determine whether in-store promotions is a viable source of marketing and if it can ultimately affect the consumers buying behavior. The treatise will also help the reader to understand the theory behind consumer behavior and what it entails. Interviews were conducted with store managers across South Africa to get more accurate data. By interviewing store managers from various regions, geographical skewness of data was prevented from occurring. This study further assists marketing professionals to have a more accurate understanding of what to expect when conducting in-store promotions. Marketing professionals will also be able to better predict the outcome such activities on the final purchasing decision of consumers. , Thesis (MAB) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Psychobiographical perspectives on the development and manifestation of extraordinary human achievements
- Authors: Van Niekerk, Roelf
- Subjects: Psychology -- Biographical methods , Social psychology , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/53211 , vital:45050
- Description: Psychobiographical research has several characteristic features. Firstly, it is an interdisciplinary approach that uses contributions and perspectives from several scientific disciplines (for example, business science, economics, psychology, political science) and the humanities (for example, history, philosophy, sociology, and religion/spirituality). Secondly, it typically approaches life stories from a longitudinal perspective. Thirdly, psychobiographical research comprises in-depth studies of extraordinary individuals in the contexts in which they made their contributions. Fourthly, psychobiographical research does not afford anonymity or 2 | P a g e confidentiality to participants. Instead, it requires that profiled leaders be identified by name. Fifthly, psychobiographical profiling employs indirect methods to analyse the development or characteristics of individuals. Usually, extensive use is made of biographical material available in the public domain and originally compiled by biographers, journalists, or researchers. This material is not collected primarily to solve a scientific problem, but rather to answer questions and describe phenomena that are inherently important, particularly from psychological and historical perspectives. Lastly, psychobiographical research often focuses on completed lives (Van Niekerk, 2007).
- Full Text:
- Authors: Van Niekerk, Roelf
- Subjects: Psychology -- Biographical methods , Social psychology , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/53211 , vital:45050
- Description: Psychobiographical research has several characteristic features. Firstly, it is an interdisciplinary approach that uses contributions and perspectives from several scientific disciplines (for example, business science, economics, psychology, political science) and the humanities (for example, history, philosophy, sociology, and religion/spirituality). Secondly, it typically approaches life stories from a longitudinal perspective. Thirdly, psychobiographical research comprises in-depth studies of extraordinary individuals in the contexts in which they made their contributions. Fourthly, psychobiographical research does not afford anonymity or 2 | P a g e confidentiality to participants. Instead, it requires that profiled leaders be identified by name. Fifthly, psychobiographical profiling employs indirect methods to analyse the development or characteristics of individuals. Usually, extensive use is made of biographical material available in the public domain and originally compiled by biographers, journalists, or researchers. This material is not collected primarily to solve a scientific problem, but rather to answer questions and describe phenomena that are inherently important, particularly from psychological and historical perspectives. Lastly, psychobiographical research often focuses on completed lives (Van Niekerk, 2007).
- Full Text:
Disruptive technology in the wool industry: an impact analysis with specific reference to sustainable wool brokers services In South Africa
- Van Niekerk, Christiaan Petrus Jamneck
- Authors: Van Niekerk, Christiaan Petrus Jamneck
- Date: 2021-04
- Subjects: Disruptive technologies , Wool industry -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53013 , vital:44903
- Description: Significant research has been conducted on the sustainability, productivity, maintenance, improvement and the development of the agricultural sector. For this reason, there is increasingly more technology that is being adapted and used in the agricultural arena. New technology (Disruptive technology) in the wool value chain has the ability to significantly disrupt the typical business models of wool brokers in South Africa, and as a result, key uncertainties exist with regard to its future sustainability. This study investigated the importance of sustainable disruptive technology that is implementable at wool brokers in South Africa. This was done through secondary research, creating a proposed conceptual business framework that would make use of various disruptive technologies such as; digital wool auction, RFID and blockchain technology to enhance interventions that are needed to create sustainability amongst wool brokers in South Africa. The enhanced proposed sustainability is created through by creating socio efficiencies, environmental efficiencies and operational efficiencies in the form of safety, Traceability and Operational efficiencies as Intervening Variables. Questionnaire statements were developed by the researcher from the literature review that was conducted and consulting experts in the field of the agriculture fibre industry and also in the wider sphere of agriculture. The instrument used in this study was used to measure the hypothesised models based on the influence of independent variables of a disruptive nature on the interventions that would allow for the perceived sustainability for wool brokers in South Africa. From the data analysis of the feedback received, a Revised Proposed Framework to enhance the sustainability of Wool Brokers in South Africa using disruptive Technology was created. From the research it is evident that new technology, such as disruptive technology, in the wool value chain has the ability to significantly disrupt the typical business models of wool brokers in South Africa and, as a result, address the demands of the end consumer to ensure the future sustainability of wool brokers. , Thesis (MA) -- Faculty of Business and Economic Sciences, Nelson Mandela University Business School, 2021
- Full Text: false
- Date Issued: 2021-04
- Authors: Van Niekerk, Christiaan Petrus Jamneck
- Date: 2021-04
- Subjects: Disruptive technologies , Wool industry -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/53013 , vital:44903
- Description: Significant research has been conducted on the sustainability, productivity, maintenance, improvement and the development of the agricultural sector. For this reason, there is increasingly more technology that is being adapted and used in the agricultural arena. New technology (Disruptive technology) in the wool value chain has the ability to significantly disrupt the typical business models of wool brokers in South Africa, and as a result, key uncertainties exist with regard to its future sustainability. This study investigated the importance of sustainable disruptive technology that is implementable at wool brokers in South Africa. This was done through secondary research, creating a proposed conceptual business framework that would make use of various disruptive technologies such as; digital wool auction, RFID and blockchain technology to enhance interventions that are needed to create sustainability amongst wool brokers in South Africa. The enhanced proposed sustainability is created through by creating socio efficiencies, environmental efficiencies and operational efficiencies in the form of safety, Traceability and Operational efficiencies as Intervening Variables. Questionnaire statements were developed by the researcher from the literature review that was conducted and consulting experts in the field of the agriculture fibre industry and also in the wider sphere of agriculture. The instrument used in this study was used to measure the hypothesised models based on the influence of independent variables of a disruptive nature on the interventions that would allow for the perceived sustainability for wool brokers in South Africa. From the data analysis of the feedback received, a Revised Proposed Framework to enhance the sustainability of Wool Brokers in South Africa using disruptive Technology was created. From the research it is evident that new technology, such as disruptive technology, in the wool value chain has the ability to significantly disrupt the typical business models of wool brokers in South Africa and, as a result, address the demands of the end consumer to ensure the future sustainability of wool brokers. , Thesis (MA) -- Faculty of Business and Economic Sciences, Nelson Mandela University Business School, 2021
- Full Text: false
- Date Issued: 2021-04
Team-related factors influencing intra-team knowledge sharing in knowledge-intensive businesses
- Authors: Van Greunen, Conrad
- Date: 2021-12
- Subjects: Knowledge management , Organizational behavior
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54630 , vital:46873
- Description: In today’s knowledge-driven economy, knowledge is regarded as possibly the most important factor of production next to labour, land and capital. Knowledge is the lifeblood of a business and therefore crucial for its survival in today’s constantly changing and competitive economic environment. In fact, effective knowledge management holds many benefits for an organisation, such as increased productivity and enhanced business performance. Knowledge management is therefore key to ensure business success. In the knowledge management process, knowledge-sharing is typically recognised as the most important activity. Knowledge that is not shared, in particular tacit knowledge residing in the minds of individuals and accrued over time, loses its value. Notably, team knowledge-sharing is of utmost importance in that it enables a team to resolve practical issues more successfully, given that knowledge is shared among team members that hold various kinds of specialised and unique expertise. Organisations increasingly organise their specialised knowledge-intensive work around projects that consist of allocated members who cooperate on a regular basis to accomplish specific goals before a set deadline. However, without knowledge-sharing among team members, the diverse knowledge of various members cannot be optimally utilised to the benefit of the team and the organisation. Although it is well documented that knowledge-sharing among team members, in particular knowledge-intensive teams, may hold various advantages for teams and organisations in terms of their performance and competitive advantage, researchers also acknowledge that individuals are sometimes reluctant to share their knowledge. Moreover, there is a lack of empirical research on the team-related factors influencing intra-team knowledge-sharing, and a subsequent lack of guidance in terms of encouraging intra-team knowledge-sharing behaviour. Notably, the lack of current systematic, integrated research, that pay particular attention to the team-related factors influencing the knowledge-sharing behaviour within a team is problematic. This lack of research calls for further empirical research to better understand the teamrelated factors influencing intra-team knowledge-sharing behaviour in knowledgeintensive teams. As such, the main research objective of this study was to identify and empirically examine selected team-related factors influencing the intra-team knowledge-sharing behaviour of individual members participating in knowledgeintensive teams in knowledge-intensive businesses. Based on an extensive literature review, the following team-related factors influencing knowledge-sharing in a team context were identified and hypothesised to have a relationship with the dependent variable Intra-team knowledge-sharing behaviour. These factors, which also served as the independent variables in this study, are: Team development competition, Team hyper-competition, Team psychological safety, Perceived surface-level diversity, Perceived deep-level diversity, Team identification, Metacognitive cultural intelligence, Cognitive cultural intelligence, Motivational cultural intelligence, Behavioural cultural intelligence, Affective team commitment, Continuance team commitment and Normative team commitment. Following the construction of the proposed hypothesised model, the researcher proceeded to develop a research design that would be suitable to address the research questions. For the purpose of this study, a positivist research philosophy and deductive approach to theory building were adopted, which is in line with the quantitative nature of this study. In addition, a survey research strategy was used and the study was cross-sectional in nature. The measuring instrument, which was in the form of a self-administered online questionnaire, was subjected to a pilot study. Minor adjustments were made to the questionnaire before an electronic link to the final version, accompanied by a cover letter, was e-mailed to 8 496 potential respondents. These potential respondents, who were identified using a convenience sampling technique, were likely to participate in knowledge-intensive teams and be representative of the population. A total of 384 usable responses were received. Following the data collection, the data were analysed to examine the proposed relationships as depicted in the hypothesised model. To address possible multicollinearity concerns associated with different variables that belong to a shared category, such variables were first combined into a single hierarchical variable. Thereafter, a confirmatory factor analysis (CFA) was performed on each factor that confirmed the factor structures by using various goodness-of-fit indices. Subsequent to the CFAs, the validity and reliability of the measuring instrument was assessed. The reliability of the measuring instrument was evaluated using Cronbach’s alpha coefficients, while the assessment of validity involved calculations of the average variance extracted (AVE) estimates and squared correlations between constructs. Based on the results of the reliability and validity assessments, the hypothesised model was revised accordingly. The revised model included Team development competition, Team psychological safety, Cultural intelligence, Team commitment and Perceived deep-level diversity as the independent variables influencing Intra-team knowledge-sharing behaviour. Descriptive statistics and correlation results were presented on the constructs in the revised hypothesised model, while a structural equation modelling (SEM) analysis was the main statistical technique used to test the significance of the relationships between the dependent and the independent variables. The relationships between selected demographic variables and Intra-team knowledge-sharing behaviour were assessed by means of general linear modelling (GLM), a subset of SEM. In light of these analyses, it was concluded that Team psychological safety, Team development competition, Cultural intelligence and Age have a significant influence on Intra-team knowledge-sharing behaviour and could thus be seen as predictors or determinants thereof. Of all the significant relationships identified in this study, Team psychological safety had the strongest effect on Intra-team knowledge-sharing behaviour. One should, however, not lose sight of the impact that competition and cultural intelligence could have on the knowledge-sharing behaviour of individual members participating in knowledge-intensive teams. This study contributes to the body of knowledge-sharing research in general, but also to knowledge-sharing behaviour in a team context in particular. Besides the theoretical contributions, this study makes several practical recommendations to knowledgeintensive businesses on how to manage the team-related factors influencing the Intrateam knowledge-sharing behaviour of individual members participating in knowledgeintensive teams. These recommendations could possibly enhance the competitive advantage of knowledge-intensive businesses. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Van Greunen, Conrad
- Date: 2021-12
- Subjects: Knowledge management , Organizational behavior
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54630 , vital:46873
- Description: In today’s knowledge-driven economy, knowledge is regarded as possibly the most important factor of production next to labour, land and capital. Knowledge is the lifeblood of a business and therefore crucial for its survival in today’s constantly changing and competitive economic environment. In fact, effective knowledge management holds many benefits for an organisation, such as increased productivity and enhanced business performance. Knowledge management is therefore key to ensure business success. In the knowledge management process, knowledge-sharing is typically recognised as the most important activity. Knowledge that is not shared, in particular tacit knowledge residing in the minds of individuals and accrued over time, loses its value. Notably, team knowledge-sharing is of utmost importance in that it enables a team to resolve practical issues more successfully, given that knowledge is shared among team members that hold various kinds of specialised and unique expertise. Organisations increasingly organise their specialised knowledge-intensive work around projects that consist of allocated members who cooperate on a regular basis to accomplish specific goals before a set deadline. However, without knowledge-sharing among team members, the diverse knowledge of various members cannot be optimally utilised to the benefit of the team and the organisation. Although it is well documented that knowledge-sharing among team members, in particular knowledge-intensive teams, may hold various advantages for teams and organisations in terms of their performance and competitive advantage, researchers also acknowledge that individuals are sometimes reluctant to share their knowledge. Moreover, there is a lack of empirical research on the team-related factors influencing intra-team knowledge-sharing, and a subsequent lack of guidance in terms of encouraging intra-team knowledge-sharing behaviour. Notably, the lack of current systematic, integrated research, that pay particular attention to the team-related factors influencing the knowledge-sharing behaviour within a team is problematic. This lack of research calls for further empirical research to better understand the teamrelated factors influencing intra-team knowledge-sharing behaviour in knowledgeintensive teams. As such, the main research objective of this study was to identify and empirically examine selected team-related factors influencing the intra-team knowledge-sharing behaviour of individual members participating in knowledgeintensive teams in knowledge-intensive businesses. Based on an extensive literature review, the following team-related factors influencing knowledge-sharing in a team context were identified and hypothesised to have a relationship with the dependent variable Intra-team knowledge-sharing behaviour. These factors, which also served as the independent variables in this study, are: Team development competition, Team hyper-competition, Team psychological safety, Perceived surface-level diversity, Perceived deep-level diversity, Team identification, Metacognitive cultural intelligence, Cognitive cultural intelligence, Motivational cultural intelligence, Behavioural cultural intelligence, Affective team commitment, Continuance team commitment and Normative team commitment. Following the construction of the proposed hypothesised model, the researcher proceeded to develop a research design that would be suitable to address the research questions. For the purpose of this study, a positivist research philosophy and deductive approach to theory building were adopted, which is in line with the quantitative nature of this study. In addition, a survey research strategy was used and the study was cross-sectional in nature. The measuring instrument, which was in the form of a self-administered online questionnaire, was subjected to a pilot study. Minor adjustments were made to the questionnaire before an electronic link to the final version, accompanied by a cover letter, was e-mailed to 8 496 potential respondents. These potential respondents, who were identified using a convenience sampling technique, were likely to participate in knowledge-intensive teams and be representative of the population. A total of 384 usable responses were received. Following the data collection, the data were analysed to examine the proposed relationships as depicted in the hypothesised model. To address possible multicollinearity concerns associated with different variables that belong to a shared category, such variables were first combined into a single hierarchical variable. Thereafter, a confirmatory factor analysis (CFA) was performed on each factor that confirmed the factor structures by using various goodness-of-fit indices. Subsequent to the CFAs, the validity and reliability of the measuring instrument was assessed. The reliability of the measuring instrument was evaluated using Cronbach’s alpha coefficients, while the assessment of validity involved calculations of the average variance extracted (AVE) estimates and squared correlations between constructs. Based on the results of the reliability and validity assessments, the hypothesised model was revised accordingly. The revised model included Team development competition, Team psychological safety, Cultural intelligence, Team commitment and Perceived deep-level diversity as the independent variables influencing Intra-team knowledge-sharing behaviour. Descriptive statistics and correlation results were presented on the constructs in the revised hypothesised model, while a structural equation modelling (SEM) analysis was the main statistical technique used to test the significance of the relationships between the dependent and the independent variables. The relationships between selected demographic variables and Intra-team knowledge-sharing behaviour were assessed by means of general linear modelling (GLM), a subset of SEM. In light of these analyses, it was concluded that Team psychological safety, Team development competition, Cultural intelligence and Age have a significant influence on Intra-team knowledge-sharing behaviour and could thus be seen as predictors or determinants thereof. Of all the significant relationships identified in this study, Team psychological safety had the strongest effect on Intra-team knowledge-sharing behaviour. One should, however, not lose sight of the impact that competition and cultural intelligence could have on the knowledge-sharing behaviour of individual members participating in knowledge-intensive teams. This study contributes to the body of knowledge-sharing research in general, but also to knowledge-sharing behaviour in a team context in particular. Besides the theoretical contributions, this study makes several practical recommendations to knowledgeintensive businesses on how to manage the team-related factors influencing the Intrateam knowledge-sharing behaviour of individual members participating in knowledgeintensive teams. These recommendations could possibly enhance the competitive advantage of knowledge-intensive businesses. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Inbound tourist experience in south africa
- Authors: Twumasi, Gabriel Kwadwo
- Date: 2021-12
- Subjects: Tourism -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54641 , vital:46877
- Description: The tourism industry contributes significantly to the economic growth of South Africa. Although international tourism is noted for a great contribution to customer experience beyond their borders, few studies exist in respect of tourist experience in South Africa. An individual experience to a tourism destination impact on his/her satisfaction and behavioural intentions. Tourist experience has been identified as a possible strategy for building and improving the relationship between tourism businesses and their clients in order to improve customer retention and recommending and revisiting of destination. Thus, the primary objective of this study was to identify, investigate and empirically test the factors influencing customer (inbound tourists) experience in South Africa. The study also seeks to determine how these experiences influence customer satisfaction, recommendation of the destination and the likelihood of a return visit. Tourist experience is of performance value to tourism businesses as these businesses need to identify the factors they should focus on to increase the value of products and services they are delivering to their customers. A quantitative methodology was chosen for this study and data was collected through a self-administered questionnaire. The study population included all inbound tourist who had visited South Africa between the years 2018 and 2020. The research design consisted of causal and descriptive research. The study followed a quantitative research method to obtain the set objectives of the study. A measuring instrument in the form of a structured questionnaire was designed from secondary sources to source for the needed data. A web-based online questionnaire and convenience sampling technique was chosen to identify inbound tourist to South Africa. Of the 320 inbound tourists to South Africa reached and completed the questionnaire, 319 were included in the analysis. Both descriptive and inferential statistics were employed in the data analysis. The main empirical results of the study found that statistically significant relationships exist between the independent variables: Quality accommodation, Tidiness of attractions, Ancillary services, Safety of destination, Convenience retention, Quality of attractions, Transport and the dependent variables, Customer satisfaction and Recommending and revisiting of destination. The outcome of the results of the structural equation modelling revealed an acceptable model fit of the study. The results suggest that customer satisfaction, recommending and revisiting of destination are of strategic importance in promoting tourism destinations for inbound tourists. It is imperative to provide memorable experiences to tourist. Tourism destinations must always provide an excellent service in order to enhance efficient competitive services to their customers. Furthermore, it is recommended that tourism business provide products and services that will cater for the needs of inbound tourists based on the specific factors influencing customer satisfaction and the recommendation and revisiting of destinations. This study makes a significant contribution to the body of knowledge and practitioners as it has established the factors influencing inbound tourists’ experience and, how these factors influence customer satisfaction, recommending and revisiting of international tourists to South Africa. Furthermore, the study presents recommendations and practical strategies that could help tourism businesses improve inbound tourists’ experiences in South Africa. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Twumasi, Gabriel Kwadwo
- Date: 2021-12
- Subjects: Tourism -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54641 , vital:46877
- Description: The tourism industry contributes significantly to the economic growth of South Africa. Although international tourism is noted for a great contribution to customer experience beyond their borders, few studies exist in respect of tourist experience in South Africa. An individual experience to a tourism destination impact on his/her satisfaction and behavioural intentions. Tourist experience has been identified as a possible strategy for building and improving the relationship between tourism businesses and their clients in order to improve customer retention and recommending and revisiting of destination. Thus, the primary objective of this study was to identify, investigate and empirically test the factors influencing customer (inbound tourists) experience in South Africa. The study also seeks to determine how these experiences influence customer satisfaction, recommendation of the destination and the likelihood of a return visit. Tourist experience is of performance value to tourism businesses as these businesses need to identify the factors they should focus on to increase the value of products and services they are delivering to their customers. A quantitative methodology was chosen for this study and data was collected through a self-administered questionnaire. The study population included all inbound tourist who had visited South Africa between the years 2018 and 2020. The research design consisted of causal and descriptive research. The study followed a quantitative research method to obtain the set objectives of the study. A measuring instrument in the form of a structured questionnaire was designed from secondary sources to source for the needed data. A web-based online questionnaire and convenience sampling technique was chosen to identify inbound tourist to South Africa. Of the 320 inbound tourists to South Africa reached and completed the questionnaire, 319 were included in the analysis. Both descriptive and inferential statistics were employed in the data analysis. The main empirical results of the study found that statistically significant relationships exist between the independent variables: Quality accommodation, Tidiness of attractions, Ancillary services, Safety of destination, Convenience retention, Quality of attractions, Transport and the dependent variables, Customer satisfaction and Recommending and revisiting of destination. The outcome of the results of the structural equation modelling revealed an acceptable model fit of the study. The results suggest that customer satisfaction, recommending and revisiting of destination are of strategic importance in promoting tourism destinations for inbound tourists. It is imperative to provide memorable experiences to tourist. Tourism destinations must always provide an excellent service in order to enhance efficient competitive services to their customers. Furthermore, it is recommended that tourism business provide products and services that will cater for the needs of inbound tourists based on the specific factors influencing customer satisfaction and the recommendation and revisiting of destinations. This study makes a significant contribution to the body of knowledge and practitioners as it has established the factors influencing inbound tourists’ experience and, how these factors influence customer satisfaction, recommending and revisiting of international tourists to South Africa. Furthermore, the study presents recommendations and practical strategies that could help tourism businesses improve inbound tourists’ experiences in South Africa. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Authentic leadership, psychological capital, work engagement and safety behaviour in a construction environment
- Authors: Turner, Gillian
- Date: 2021-12
- Subjects: Construction industry -- South Africa -- Safety measures
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54388 , vital:46487
- Description: Research purpose: The purpose of the study was (1) to investigate the relationship between authentic leadership, psychological capital (PsyCap), work engagement, and employees’ safety behaviour, and (2) to develop and test a theoretical model comprising of all four constructs as informed by the literature review and data collected. In essence, the goal is to develop recommendations to support and contribute to the overall effectiveness of the construction industry based on the findings of the study. The study will assist South African businesses in the construction domain to manage their demanding work environment and minimise the number of occupational safety violations and injuries. Research motivation: Studies that explore safety from more recently acknowledged leadership theories are in short supply. This study is addressed through the lens of Positive Organisational Behaviour (POB) to situate authentic leadership and PsyCap as measurable constructs that can be developed to have a positive impact on work engagement and safety behaviour. This approach is especially significant in the South African construction environment because of the growing emphasis on the health and safety concerns. In essence, this study links a contemporary leadership theory, psychological constructs, and associated outcomes distinctively to a given industry within the South African context, that is work engagement and safety behaviour. Research design, approach, and method: This study follows a cross-sectional approach to investigate the relationship between authentic leadership, PsyCap, work engagement, and safety behaviour in a construction environment. Convenience sampling was employed to recruit full-time employed workers across hierarchical levels, ranging from blue-collar workers (installation technicians, paving installers, and maintenance technicians) to white-collar workers (supervisors, line managers, senior managers, and other administrative employees), working in the South African construction industry. Both paper-and-pencil and online questionnaires were utilised to collect data for the study. Two hundred paper-and-pencil questionnaires were distributed, and 89 online questionnaires were accessed by potential respondents, with a total of 198 completed questionnaires. A response rate of 65.41% was realised. Quantitative techniques were used to analyse the data: Reliability assessment, Confirmatory factor analysis (CFA), correlation analysis, independent t-test, analysis of variance (ANOVA), and structural equation modelling (SEM). Main findings: All hypotheses were supported. The results indicate that there is an association between the constructs in the study. Specifically, the relationship between authentic leadership and safety behaviour is mediated by PsyCap and work engagement. The research provides valuable input as significant differences were noted across all constructs and demographic variables, except age. Limitations: The results should be interpreted, bearing in mind that there is limited literature available on the relationship between the constructs in the study when applied to the South African context. Furthermore, the limitations primarily revolved around the research design. Specifically, the questionnaire was completed at one point in time and the use of convenience sampling may be associated with possible sampling bias. In response to the COVID-19 pandemic and lockdown which limited group gatherings and contact, a change in the data collection method was necessary. That is, the data collection method changed from a paper-and-pencil version to the online administration of the questionnaire. This resulted in a six-month delay in the completion of data collection. Finally, the wording of certain items may have contributed to central tendency in responses. Future research: It is suggested that future studies should investigate the relationship between the constructs using larger samples, different occupations, alternative South African industries, and explore the long-term effects of these constructs in the South African workplace by adopting a longitudinal research design. This can also be considered in relation to possible interventions to improve leadership authenticity and increase PsyCap and work engagement, with the intention of mitigating adverse safety events in the construction industry. In addition, future studies should also consider how this relationship can be influenced by different ethnic and cultural groups to gain a better understanding of how differences in ethnicity manifests in the constructs. Researchers should also explore the constructs as a group-level phenomenon and consider explanations from an alternative theoretical framework. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Turner, Gillian
- Date: 2021-12
- Subjects: Construction industry -- South Africa -- Safety measures
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54388 , vital:46487
- Description: Research purpose: The purpose of the study was (1) to investigate the relationship between authentic leadership, psychological capital (PsyCap), work engagement, and employees’ safety behaviour, and (2) to develop and test a theoretical model comprising of all four constructs as informed by the literature review and data collected. In essence, the goal is to develop recommendations to support and contribute to the overall effectiveness of the construction industry based on the findings of the study. The study will assist South African businesses in the construction domain to manage their demanding work environment and minimise the number of occupational safety violations and injuries. Research motivation: Studies that explore safety from more recently acknowledged leadership theories are in short supply. This study is addressed through the lens of Positive Organisational Behaviour (POB) to situate authentic leadership and PsyCap as measurable constructs that can be developed to have a positive impact on work engagement and safety behaviour. This approach is especially significant in the South African construction environment because of the growing emphasis on the health and safety concerns. In essence, this study links a contemporary leadership theory, psychological constructs, and associated outcomes distinctively to a given industry within the South African context, that is work engagement and safety behaviour. Research design, approach, and method: This study follows a cross-sectional approach to investigate the relationship between authentic leadership, PsyCap, work engagement, and safety behaviour in a construction environment. Convenience sampling was employed to recruit full-time employed workers across hierarchical levels, ranging from blue-collar workers (installation technicians, paving installers, and maintenance technicians) to white-collar workers (supervisors, line managers, senior managers, and other administrative employees), working in the South African construction industry. Both paper-and-pencil and online questionnaires were utilised to collect data for the study. Two hundred paper-and-pencil questionnaires were distributed, and 89 online questionnaires were accessed by potential respondents, with a total of 198 completed questionnaires. A response rate of 65.41% was realised. Quantitative techniques were used to analyse the data: Reliability assessment, Confirmatory factor analysis (CFA), correlation analysis, independent t-test, analysis of variance (ANOVA), and structural equation modelling (SEM). Main findings: All hypotheses were supported. The results indicate that there is an association between the constructs in the study. Specifically, the relationship between authentic leadership and safety behaviour is mediated by PsyCap and work engagement. The research provides valuable input as significant differences were noted across all constructs and demographic variables, except age. Limitations: The results should be interpreted, bearing in mind that there is limited literature available on the relationship between the constructs in the study when applied to the South African context. Furthermore, the limitations primarily revolved around the research design. Specifically, the questionnaire was completed at one point in time and the use of convenience sampling may be associated with possible sampling bias. In response to the COVID-19 pandemic and lockdown which limited group gatherings and contact, a change in the data collection method was necessary. That is, the data collection method changed from a paper-and-pencil version to the online administration of the questionnaire. This resulted in a six-month delay in the completion of data collection. Finally, the wording of certain items may have contributed to central tendency in responses. Future research: It is suggested that future studies should investigate the relationship between the constructs using larger samples, different occupations, alternative South African industries, and explore the long-term effects of these constructs in the South African workplace by adopting a longitudinal research design. This can also be considered in relation to possible interventions to improve leadership authenticity and increase PsyCap and work engagement, with the intention of mitigating adverse safety events in the construction industry. In addition, future studies should also consider how this relationship can be influenced by different ethnic and cultural groups to gain a better understanding of how differences in ethnicity manifests in the constructs. Researchers should also explore the constructs as a group-level phenomenon and consider explanations from an alternative theoretical framework. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Customer experience value, satisfaction and behavioural intentions within selected shopping malls in Ghana
- Authors: Turkson, Patrick Joel
- Date: 2021-12
- Subjects: Shopping malls -- Ghana , Consumer satisfaction -- Ghana , Consumer behavior -- Ghana
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54706 , vital:47525
- Description: A key function of shopping malls is still to facilitate retail shopping experiences. Globally, shopping malls have assumed great importance in economies as they generate revenues to governments and contribute immensely to economic development, and Ghana is no exception to the benefits of shopping malls. As more shoppers shop in shopping malls, managers of malls are aggressively intensifying their marketing efforts in order to deliver value to customers, while taking into account contemporary changes in consumer preferences. Since the 1950s, customers have been seeking value through products and services, and now customers are seeking value through experiences. For several reasons such as customer preferences and lifestyles, the notion of creating experience value for customers has emerged as an important topic in contemporary marketing literature. The main interest of shopping mall managers is profit maximisation. However, shopping malls in Ghana are relatively new, face stiff competition from the informal retail sector, and are perceived as charging higher prices compared with the informal sector. Therefore, it is argued that providing positive customer experience value, prioritising customers’ satisfaction, and ensuring positive behavioural intentions can assist shopping mall managers in Ghana to be sustainable and remain competitive in the retail industry. The aim of this study is thus to investigate the factors that influence customer experience value, and assess the influence of customer experience value on customer satisfaction and behavioural intentions within selected shopping malls in Ghana. In addition, the study investigates the influence of customer satisfaction on behavioural intentions and the mediating role that customer satisfaction plays in the relationship between customer experience value and behavioural intentions. This study is expected to provide shopping mall managers in Ghana with information that might support them in their decision making concerning the shopping experience value activities that they offer to their customers. Three core concepts, namely customer experience value, customer satisfaction and behavioural intentions, formed the basis of this study. Also, the relationship between experience value, customer satisfaction, and behavioural intentions were examined. The study identified customer experience value as a multidimensional construct which comprises of four factors, namely service encounter (efficiency, service excellence and playfulness), experience realms (education, entertainment, escapism and esthetics), utilitarian value (monetary savings, selection and convenience) and hedonic value (exploration, place attachment and social status) as prospective factors contributing to customer experience value within the shopping mall context. Also, the study identified three attributional factors to measure customer satisfaction, namely the basic factors, performance factors, and excitement factors. Three outcomes of behavioural intentions, namely customer loyalty, word of mouth communication and revisit intentions were also identified to measure behavioural intentions of shoppers within the shopping mall context in Ghana. The study employed a purposive sampling technique to identify the potential respondents and the quantitative research methodology for analysis of the data of the study. Primary data was collected through a survey utilising self-administered structured questionnaires in the four key selected shopping malls in Ghana. Within the scope of the research, five hundred (500) useable questionnaires were received. The target population of the research included shoppers who have frequented the selected shopping malls in Ghana. The IBM SPSS (version 26) and AMOS computer software were used to perform the statistical analysis. The findings of the study showed a significant correlation between all factors (service encounter, experience realms, utilitarian value, hedonic value) measuring customer experience value (EV), customer satisfaction (CS) and behavioural intentions (BI). The empirical results also show that there is a significant relationship between experience value as an independent variable and customer satisfaction as a mediating variable. The results further revealed that experience value has a significant relationship with behavioural intentions. However, the results indicate that the relationship between the mediating variable (customer satisfaction) and the dependent variable (behavioural intentions) is insignificant. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Turkson, Patrick Joel
- Date: 2021-12
- Subjects: Shopping malls -- Ghana , Consumer satisfaction -- Ghana , Consumer behavior -- Ghana
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54706 , vital:47525
- Description: A key function of shopping malls is still to facilitate retail shopping experiences. Globally, shopping malls have assumed great importance in economies as they generate revenues to governments and contribute immensely to economic development, and Ghana is no exception to the benefits of shopping malls. As more shoppers shop in shopping malls, managers of malls are aggressively intensifying their marketing efforts in order to deliver value to customers, while taking into account contemporary changes in consumer preferences. Since the 1950s, customers have been seeking value through products and services, and now customers are seeking value through experiences. For several reasons such as customer preferences and lifestyles, the notion of creating experience value for customers has emerged as an important topic in contemporary marketing literature. The main interest of shopping mall managers is profit maximisation. However, shopping malls in Ghana are relatively new, face stiff competition from the informal retail sector, and are perceived as charging higher prices compared with the informal sector. Therefore, it is argued that providing positive customer experience value, prioritising customers’ satisfaction, and ensuring positive behavioural intentions can assist shopping mall managers in Ghana to be sustainable and remain competitive in the retail industry. The aim of this study is thus to investigate the factors that influence customer experience value, and assess the influence of customer experience value on customer satisfaction and behavioural intentions within selected shopping malls in Ghana. In addition, the study investigates the influence of customer satisfaction on behavioural intentions and the mediating role that customer satisfaction plays in the relationship between customer experience value and behavioural intentions. This study is expected to provide shopping mall managers in Ghana with information that might support them in their decision making concerning the shopping experience value activities that they offer to their customers. Three core concepts, namely customer experience value, customer satisfaction and behavioural intentions, formed the basis of this study. Also, the relationship between experience value, customer satisfaction, and behavioural intentions were examined. The study identified customer experience value as a multidimensional construct which comprises of four factors, namely service encounter (efficiency, service excellence and playfulness), experience realms (education, entertainment, escapism and esthetics), utilitarian value (monetary savings, selection and convenience) and hedonic value (exploration, place attachment and social status) as prospective factors contributing to customer experience value within the shopping mall context. Also, the study identified three attributional factors to measure customer satisfaction, namely the basic factors, performance factors, and excitement factors. Three outcomes of behavioural intentions, namely customer loyalty, word of mouth communication and revisit intentions were also identified to measure behavioural intentions of shoppers within the shopping mall context in Ghana. The study employed a purposive sampling technique to identify the potential respondents and the quantitative research methodology for analysis of the data of the study. Primary data was collected through a survey utilising self-administered structured questionnaires in the four key selected shopping malls in Ghana. Within the scope of the research, five hundred (500) useable questionnaires were received. The target population of the research included shoppers who have frequented the selected shopping malls in Ghana. The IBM SPSS (version 26) and AMOS computer software were used to perform the statistical analysis. The findings of the study showed a significant correlation between all factors (service encounter, experience realms, utilitarian value, hedonic value) measuring customer experience value (EV), customer satisfaction (CS) and behavioural intentions (BI). The empirical results also show that there is a significant relationship between experience value as an independent variable and customer satisfaction as a mediating variable. The results further revealed that experience value has a significant relationship with behavioural intentions. However, the results indicate that the relationship between the mediating variable (customer satisfaction) and the dependent variable (behavioural intentions) is insignificant. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Contribution of the Community Works Programme (CWP) on poverty alleviation in the Western Cape Province
- Authors: Tshomela, Buyiswa Ellen
- Date: 2021-12
- Subjects: Community development -- South Africa -- Western Cape , Poverty -- Prevention -- Economic aspects -- South Africa -- Western Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54652 , vital:46880
- Description: To address the persistent challenge of the high level of unemployment, poverty, and inequalities, in 2006, the South African government initiated the Community Works Programme that provides an employment safety net for people living in marginalized areas where access to employment opportunities is very limited. The study aims to investigate the contribution of the CWP on poverty alleviation in the Western Cape Province. A qualitative research approach and a qualitative survey questionnaire were used to conduct the study in the Western Cape Province of South Africa. The WC Province has a total target of 17 700 participants in the 27 sites established across seven districts with an average site size of 656 participants. A purposive stratified sampling technique was used to sample 90 participants. Semi-structured interviews, with open-ended questions, were conducted with all the 90 respondents. A thematic content data analysis process was used to analyse data. Findings such as positive contribution or benefits of the programme, economic benefits, personal development, and capacity building, and enhanced economic inclusion and opportunities will be discussed in this study. Recommendations will be made based on the findings of the study. The research findings have shown that the dominant perception expressed by the participants of the CWP was that the program has made a significant contribution to their livelihood. The primary research data also showed that most of the participants utilized the wages received from the programme to buy food, pay for municipal services, pay family educational needs, pay for personal educational needs, demonstrating that the CWP has made a significant contribution to the livelihood of the participants. The literature review reflected that with the high level of unemployment in South Africa, the conditions that necessitated the implementation of this kind of community public works programme remain intact and the intended beneficiaries remain vulnerable and marginalised. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Tshomela, Buyiswa Ellen
- Date: 2021-12
- Subjects: Community development -- South Africa -- Western Cape , Poverty -- Prevention -- Economic aspects -- South Africa -- Western Cape
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/54652 , vital:46880
- Description: To address the persistent challenge of the high level of unemployment, poverty, and inequalities, in 2006, the South African government initiated the Community Works Programme that provides an employment safety net for people living in marginalized areas where access to employment opportunities is very limited. The study aims to investigate the contribution of the CWP on poverty alleviation in the Western Cape Province. A qualitative research approach and a qualitative survey questionnaire were used to conduct the study in the Western Cape Province of South Africa. The WC Province has a total target of 17 700 participants in the 27 sites established across seven districts with an average site size of 656 participants. A purposive stratified sampling technique was used to sample 90 participants. Semi-structured interviews, with open-ended questions, were conducted with all the 90 respondents. A thematic content data analysis process was used to analyse data. Findings such as positive contribution or benefits of the programme, economic benefits, personal development, and capacity building, and enhanced economic inclusion and opportunities will be discussed in this study. Recommendations will be made based on the findings of the study. The research findings have shown that the dominant perception expressed by the participants of the CWP was that the program has made a significant contribution to their livelihood. The primary research data also showed that most of the participants utilized the wages received from the programme to buy food, pay for municipal services, pay family educational needs, pay for personal educational needs, demonstrating that the CWP has made a significant contribution to the livelihood of the participants. The literature review reflected that with the high level of unemployment in South Africa, the conditions that necessitated the implementation of this kind of community public works programme remain intact and the intended beneficiaries remain vulnerable and marginalised. , Thesis (MA) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12