A framework to measure the degree of alignment between corporate and IT/IS objectives at Randwater
- Authors: Sigasa, Moshane Lydia
- Date: 2020
- Subjects: Information technology -- Management , Business enterprises -- Computer networks
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48841 , vital:41145
- Description: The South African Government has institutionalised a Corporate Governance of ICT Policy Framework which was developed by Department of Public Service and Administration (DPSA). The framework has adopted some elements of KING III, ISO 38500 and COBIT. Consequently, it is now a requirement by the South African Government that all its entities must adopt this framework. Nevertheless, it is not clear how government has emphasised this alignment in such entities. The problem statement in this study was that Randwater is unable to realise full value of the investment in IT/IS because there is misalignment between IT objectives or deliverables and the corporate objectives. This study sought to identify a suitable framework which meets the ICT policy criteria as set out by the DPSA, which will facilitate the alignment between corporate objectives and IT/IS objectives at Randwater. This was achieved through the development and refinement of the artefact through the various iteration phases. Additionally, an online survey was used to collect data from a focus group comprising IT experts and senior management at Randwater. The Information Technology Governance Institute Framework was employed to assist in the development of the questions. The survey results were utilised during the validation of the artefact produced by this research study in a workshop. The findings were then linked with the related literature which either supported or rejected the findings through discussions on the literature and thereafter conclusions were made based on these findings. Furthermore, a literature review was conducted to gain a better understanding of what has been done in the field of research in order to assist in defining the problem that this research seeks to solve so as to inform the development of design characteristics. The research process employed the Nelson Mandela University – Design Science Strategy Methodology referred to as (NMU – DSSM) with the goal of developing an artefact in the form of a framework. The research process entailed studying the existing literature and analysing the aspects relating to corporate governance, IT governance, frameworks, and strategies to be able to measure the degree of alignment. The phases of designing the artefact were analysis, design, evaluate, validate and diffuse phases. The final artefact developed was a framework that incorporated the principles of King IV and ISO 38500 in corporate governance and ICT goals alignment. The final artefact also embedded transparency, accountability and security as important elements in the implementation of the artefact. v The survey findings were instrumental in the development of the artefact that brings alignment between business strategy and IT objectives at Randwater. From the findings, in terms of IT flexibility, it was revealed that the interrelated parts of the system at Randwater were modular. It was also concluded that there is lack of communication about the manner in which the components of the information systems are organised and integrated in order to allow for rapid changes and that the organisational IT infrastructure and applications were loosely coupled. The findings further revealed that the business had established corporate rules and standards for hardware and operating systems to ensure platform compatibility. It was also revealed that organisational IT applications were developed based on compliance guidelines. In terms of IT-enabled dynamic capabilities, it was revealed that IT systems at Randwater are not capable of scanning the environment and identifying new business opportunities and are not capable of anticipating discontinuities arising in the business domain by developing greater reactive and proactive strength. It was also revealed that it was concluded that IT systems were capable of achieving strategic alignment between IT flexibility and dynamic capabilities. Therefore, design science was the ideal research paradigm towards addressing the research problem and the artefact designed was a viable research contribution. The significance of the study was that it contributed to the development of technology-based solutions to an important and relevant business problem of alignment of business strategy to IT goals. The design evaluation, the utility, quality, and efficacy of the final design artefact was rigorously demonstrated via well-executed evaluation methods. The study also contributed to the literature available on business strategic alignment with ICT goals.
- Full Text:
- Date Issued: 2020
- Authors: Sigasa, Moshane Lydia
- Date: 2020
- Subjects: Information technology -- Management , Business enterprises -- Computer networks
- Language: English
- Type: Thesis , Masters , MPhil
- Identifier: http://hdl.handle.net/10948/48841 , vital:41145
- Description: The South African Government has institutionalised a Corporate Governance of ICT Policy Framework which was developed by Department of Public Service and Administration (DPSA). The framework has adopted some elements of KING III, ISO 38500 and COBIT. Consequently, it is now a requirement by the South African Government that all its entities must adopt this framework. Nevertheless, it is not clear how government has emphasised this alignment in such entities. The problem statement in this study was that Randwater is unable to realise full value of the investment in IT/IS because there is misalignment between IT objectives or deliverables and the corporate objectives. This study sought to identify a suitable framework which meets the ICT policy criteria as set out by the DPSA, which will facilitate the alignment between corporate objectives and IT/IS objectives at Randwater. This was achieved through the development and refinement of the artefact through the various iteration phases. Additionally, an online survey was used to collect data from a focus group comprising IT experts and senior management at Randwater. The Information Technology Governance Institute Framework was employed to assist in the development of the questions. The survey results were utilised during the validation of the artefact produced by this research study in a workshop. The findings were then linked with the related literature which either supported or rejected the findings through discussions on the literature and thereafter conclusions were made based on these findings. Furthermore, a literature review was conducted to gain a better understanding of what has been done in the field of research in order to assist in defining the problem that this research seeks to solve so as to inform the development of design characteristics. The research process employed the Nelson Mandela University – Design Science Strategy Methodology referred to as (NMU – DSSM) with the goal of developing an artefact in the form of a framework. The research process entailed studying the existing literature and analysing the aspects relating to corporate governance, IT governance, frameworks, and strategies to be able to measure the degree of alignment. The phases of designing the artefact were analysis, design, evaluate, validate and diffuse phases. The final artefact developed was a framework that incorporated the principles of King IV and ISO 38500 in corporate governance and ICT goals alignment. The final artefact also embedded transparency, accountability and security as important elements in the implementation of the artefact. v The survey findings were instrumental in the development of the artefact that brings alignment between business strategy and IT objectives at Randwater. From the findings, in terms of IT flexibility, it was revealed that the interrelated parts of the system at Randwater were modular. It was also concluded that there is lack of communication about the manner in which the components of the information systems are organised and integrated in order to allow for rapid changes and that the organisational IT infrastructure and applications were loosely coupled. The findings further revealed that the business had established corporate rules and standards for hardware and operating systems to ensure platform compatibility. It was also revealed that organisational IT applications were developed based on compliance guidelines. In terms of IT-enabled dynamic capabilities, it was revealed that IT systems at Randwater are not capable of scanning the environment and identifying new business opportunities and are not capable of anticipating discontinuities arising in the business domain by developing greater reactive and proactive strength. It was also revealed that it was concluded that IT systems were capable of achieving strategic alignment between IT flexibility and dynamic capabilities. Therefore, design science was the ideal research paradigm towards addressing the research problem and the artefact designed was a viable research contribution. The significance of the study was that it contributed to the development of technology-based solutions to an important and relevant business problem of alignment of business strategy to IT goals. The design evaluation, the utility, quality, and efficacy of the final design artefact was rigorously demonstrated via well-executed evaluation methods. The study also contributed to the literature available on business strategic alignment with ICT goals.
- Full Text:
- Date Issued: 2020
Constraints in attainment of sustainable human settlements at Kwamaphumulo Local Municipality
- Authors: Sikhosana, Phindokuhle
- Date: 2020
- Subjects: Human settlements -- South Africa -- Kwamaphumulo Local Municipality , Land settlement -- South Africa -- Kwamaphumulo Local Municipality
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/48808 , vital:41141
- Description: This study sought to investigate the constraints in the attainment of sustainable human settlement in KwaMaphumulo Local Municipality at iLembe District in KwaZulu-Natal, South Africa. The aim of this study was to investigate the constraints that limit the achievement of the ideal of sustainable human settlement development in the KwaMaphumulo Local Municipality. Furthermore, the study sought to determine the impact of these constraints on sustainable development and to proffer measures that can be taken to combat stagnant or underdevelopment in the area. A mixed-method approach is followed in this study, which considers a triangulation of quantitative and qualitative data collection, analysis and interpretation techniques. It is important to note that in the past years since South Africa became a democratic country, there have been countless efforts with regard to overcoming the problems created during the apartheid era. These problems stemmed from a distorted spatial, social, economic and political background that was advocated by both segregationist public policies and the planning systems of the Apartheid Regime. In recent years, South African cities have also been faced with environmental issues, which are imperative to the future development of the country. With all these issues in mind, we see that the many efforts that are put in place by government always fall short of solving the problems. This research report looked at the constraints that affect the KwaMaphumulo Local Municipality in attaining sustainable human settlements and whether the efforts of redistribution and equality have been enough to overcome the problems. The key findings of the study were that constraints in attaining sustainable human settlements in the KwaMaphumulo Local Municipality negatively impacts on the development in the area. The level of services being provided is poor. There is an apparent disconnect between traditional leaders and the municipality councillor as development management and vision are concerned. Furthermore, the development programmes and projects do not seem to address the critical needs of the community. Housing development is narrow minded with a focus on the top structure and a failure to include basic services and infrastructure. Houses built that are 6 financed by subsidies are of poor quality. The latter situation results in more able‐ bodied, skilled and capable people emigrating to developed areas.
- Full Text:
- Date Issued: 2020
- Authors: Sikhosana, Phindokuhle
- Date: 2020
- Subjects: Human settlements -- South Africa -- Kwamaphumulo Local Municipality , Land settlement -- South Africa -- Kwamaphumulo Local Municipality
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/48808 , vital:41141
- Description: This study sought to investigate the constraints in the attainment of sustainable human settlement in KwaMaphumulo Local Municipality at iLembe District in KwaZulu-Natal, South Africa. The aim of this study was to investigate the constraints that limit the achievement of the ideal of sustainable human settlement development in the KwaMaphumulo Local Municipality. Furthermore, the study sought to determine the impact of these constraints on sustainable development and to proffer measures that can be taken to combat stagnant or underdevelopment in the area. A mixed-method approach is followed in this study, which considers a triangulation of quantitative and qualitative data collection, analysis and interpretation techniques. It is important to note that in the past years since South Africa became a democratic country, there have been countless efforts with regard to overcoming the problems created during the apartheid era. These problems stemmed from a distorted spatial, social, economic and political background that was advocated by both segregationist public policies and the planning systems of the Apartheid Regime. In recent years, South African cities have also been faced with environmental issues, which are imperative to the future development of the country. With all these issues in mind, we see that the many efforts that are put in place by government always fall short of solving the problems. This research report looked at the constraints that affect the KwaMaphumulo Local Municipality in attaining sustainable human settlements and whether the efforts of redistribution and equality have been enough to overcome the problems. The key findings of the study were that constraints in attaining sustainable human settlements in the KwaMaphumulo Local Municipality negatively impacts on the development in the area. The level of services being provided is poor. There is an apparent disconnect between traditional leaders and the municipality councillor as development management and vision are concerned. Furthermore, the development programmes and projects do not seem to address the critical needs of the community. Housing development is narrow minded with a focus on the top structure and a failure to include basic services and infrastructure. Houses built that are 6 financed by subsidies are of poor quality. The latter situation results in more able‐ bodied, skilled and capable people emigrating to developed areas.
- Full Text:
- Date Issued: 2020
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