A framework for the corporate governance of ICT in local government
- Delport, Petrus Marthinus Jacobus
- Authors: Delport, Petrus Marthinus Jacobus
- Date: 2017
- Subjects: Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7015 , vital:21191
- Description: Information and Communication Technology (ICT) has become critical and pervasive in any well-run modern enterprise across all sectors, which include local government. As a result, ICT demands to be managed and governed in a sustainable manner. Therefore, local government should accept the responsibility of implementing good Corporate Governance of ICT (CGICT). Without sound CGICT, ICT is unable to support local government in the achievement of their strategic objectives. This will most likely result in local government not being able to serve the interests of the community. Even though local government is aware of their responsibility regarding CGICT, the Auditor-General reports that their attempts are unsatisfactory, in this regard. This is most probably due to the fact that ample information exists on guiding local government with `what' they should do towards good CGICT, but unfortunately a lack of guidance on `how' to achieve it. Thus, it is imperative for local government to adopt a CGICT framework which provides guidance not only on what they must do towards implementing good CGICT but also on how they should achieve it. In doing so, local government would most likely be able to properly manage and govern ICT and support the needs of the community. Therefore, the aim of this study is to report on research undertaken, in order to assist local government with a CGICT framework that is relevant to their unique environment. Accordingly, this CGICT framework aims to be usable and scallable to the needs of any sized local government entity. As a result, the CGICT framework aims to be simplistic in nature to promote self-implementation of sound CGICT in local government.
- Full Text:
- Date Issued: 2017
- Authors: Delport, Petrus Marthinus Jacobus
- Date: 2017
- Subjects: Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/7015 , vital:21191
- Description: Information and Communication Technology (ICT) has become critical and pervasive in any well-run modern enterprise across all sectors, which include local government. As a result, ICT demands to be managed and governed in a sustainable manner. Therefore, local government should accept the responsibility of implementing good Corporate Governance of ICT (CGICT). Without sound CGICT, ICT is unable to support local government in the achievement of their strategic objectives. This will most likely result in local government not being able to serve the interests of the community. Even though local government is aware of their responsibility regarding CGICT, the Auditor-General reports that their attempts are unsatisfactory, in this regard. This is most probably due to the fact that ample information exists on guiding local government with `what' they should do towards good CGICT, but unfortunately a lack of guidance on `how' to achieve it. Thus, it is imperative for local government to adopt a CGICT framework which provides guidance not only on what they must do towards implementing good CGICT but also on how they should achieve it. In doing so, local government would most likely be able to properly manage and govern ICT and support the needs of the community. Therefore, the aim of this study is to report on research undertaken, in order to assist local government with a CGICT framework that is relevant to their unique environment. Accordingly, this CGICT framework aims to be usable and scallable to the needs of any sized local government entity. As a result, the CGICT framework aims to be simplistic in nature to promote self-implementation of sound CGICT in local government.
- Full Text:
- Date Issued: 2017
A framework to enhance the mobile user experience in an Mlearning interaction
- Authors: Botha, Adele
- Date: 2011
- Subjects: Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9753 , http://hdl.handle.net/10948/d1008163 , Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Description: The new millennium is witness to a telecommunications world that is vastly different from even the recent past with developments in the mobile sector having dramatically changed the Information and Communication Technology (ICT) landscape. Mobile cellular technology has proliferated faster than any previous technology and is now the most ubiquitous technology in the world. The focus of this thesis is the development of a framework to enhance the Mobile User Experience in an Mlearning interaction. This research is contextualised by the goal-oriented use of mobile cellular technologies in a formal educational environment. As such the study, although residing in the field of Human-Computer Interaction (HCI), acknowledges issues arising in the Education Domain as a specific field of application. The aim of the research was to investigate the components of a framework to enhance the Mobile User Experience in an Mlearning interaction. The development of the framework was facilitated by the exploration of: the Mobile User Experience factors and their impact, on the Mobile User Experience of learners participating in a goal-oriented Mlearning interaction. These critical factors were documented in terms of the Mobile User Experience components, and the relationships of these components to each other as well as the Mobile User Experience of an Mlearning interaction. The research, grounded in a phenomenological research philosophy, applied an inductive reasoning approach, and was operationalised through a single case study methodology. A qualitative research strategy was considered appropriate, as the phenomenon of User Experience is linked to the hedonistic attributes of the interaction. This study was conducted in four phases with focus on three embedded units of analysis. The three units of analysis were identified as: The learner as end user in an Mlearning interaction; The educator as designer of the Mlearning interaction; and The Mlearning interaction. The research revealed that the Mobile User Experience of an Mlearning interaction is affected by the mobile user, mobile use, mobile device, mobile business practices, mobile networks, mobile interaction and mobile context. Within the Mlearning interaction the significant components are the learners as mobile users, the enhance interactions, removal of barriers to the interaction, goal-oriented nature of the interaction and the ducational context. Identifying these components and their associated Mobile User Experience factors and impacts, present the main contribution of this thesis. In conclusion, the limitations of the study are documented and topics for future research are outlined.
- Full Text:
- Date Issued: 2011
- Authors: Botha, Adele
- Date: 2011
- Subjects: Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: vital:9753 , http://hdl.handle.net/10948/d1008163 , Educational technology , Information technology , Educational innovations , Teaching -- Aids and devices
- Description: The new millennium is witness to a telecommunications world that is vastly different from even the recent past with developments in the mobile sector having dramatically changed the Information and Communication Technology (ICT) landscape. Mobile cellular technology has proliferated faster than any previous technology and is now the most ubiquitous technology in the world. The focus of this thesis is the development of a framework to enhance the Mobile User Experience in an Mlearning interaction. This research is contextualised by the goal-oriented use of mobile cellular technologies in a formal educational environment. As such the study, although residing in the field of Human-Computer Interaction (HCI), acknowledges issues arising in the Education Domain as a specific field of application. The aim of the research was to investigate the components of a framework to enhance the Mobile User Experience in an Mlearning interaction. The development of the framework was facilitated by the exploration of: the Mobile User Experience factors and their impact, on the Mobile User Experience of learners participating in a goal-oriented Mlearning interaction. These critical factors were documented in terms of the Mobile User Experience components, and the relationships of these components to each other as well as the Mobile User Experience of an Mlearning interaction. The research, grounded in a phenomenological research philosophy, applied an inductive reasoning approach, and was operationalised through a single case study methodology. A qualitative research strategy was considered appropriate, as the phenomenon of User Experience is linked to the hedonistic attributes of the interaction. This study was conducted in four phases with focus on three embedded units of analysis. The three units of analysis were identified as: The learner as end user in an Mlearning interaction; The educator as designer of the Mlearning interaction; and The Mlearning interaction. The research revealed that the Mobile User Experience of an Mlearning interaction is affected by the mobile user, mobile use, mobile device, mobile business practices, mobile networks, mobile interaction and mobile context. Within the Mlearning interaction the significant components are the learners as mobile users, the enhance interactions, removal of barriers to the interaction, goal-oriented nature of the interaction and the ducational context. Identifying these components and their associated Mobile User Experience factors and impacts, present the main contribution of this thesis. In conclusion, the limitations of the study are documented and topics for future research are outlined.
- Full Text:
- Date Issued: 2011
Consumer health informatics in the information age and beyond
- Authors: Pottas, Dalenca
- Subjects: Medical informatics , Information technology , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20757 , vital:29386
- Description: This paper reviews current and future trends and challenges in the field of consumer health informatics. Emergent innovations driving consumer health informatics in the information age include devices, tools and applications supporting personalised healthcare, electronic personal health record (PHR) systems and a plethora of tools in the health social media domain. Within this domain, a new kind of social media citizen, the consumer specialist or patient opinion leader, is taking the lead in online communities of patients. A new generation of personal health records combining PHRs and social media is emerging, even though pervasive adoption and use of PHRs remains elusive. The accuracy of information, security and privacy of personal health information, legislative matters and the digital divide remain recurring challenges of consumer health informatics. In future, PHR vendors will have to address the lack of espousal of PHRs in innovative ways to provide a compelling case for adoption. The continued uptake of health social media necessitates efforts to understand, through longitudinal studies, precisely who the users are, what they use it for and how it contributes to the achievement of both personal and public health outcomes. Health information consumers, of varying levels of techno-literacy, needs and preferences, must be assisted to move from simply accessing information to distilling relevant and credible information and making informed decisions. Further research is required to understand the changing relationships between patients and healthcare providers and how consumer health information technologies can best support these. There is a need to evaluate the effectiveness of consumer health information technologies to inform both public policy and the next generation of tools, technologies and artefacts that could better facilitate improved health outcomes. Lastly, more effort is required to erode digital inequalities. As we move into a future emphasising both the global and the individual, accelerated connectedness and speed of change, consumer health informatics must respond such that it remains germane and amplifies the value that can be gained by all stakeholders.
- Full Text:
- Authors: Pottas, Dalenca
- Subjects: Medical informatics , Information technology , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20757 , vital:29386
- Description: This paper reviews current and future trends and challenges in the field of consumer health informatics. Emergent innovations driving consumer health informatics in the information age include devices, tools and applications supporting personalised healthcare, electronic personal health record (PHR) systems and a plethora of tools in the health social media domain. Within this domain, a new kind of social media citizen, the consumer specialist or patient opinion leader, is taking the lead in online communities of patients. A new generation of personal health records combining PHRs and social media is emerging, even though pervasive adoption and use of PHRs remains elusive. The accuracy of information, security and privacy of personal health information, legislative matters and the digital divide remain recurring challenges of consumer health informatics. In future, PHR vendors will have to address the lack of espousal of PHRs in innovative ways to provide a compelling case for adoption. The continued uptake of health social media necessitates efforts to understand, through longitudinal studies, precisely who the users are, what they use it for and how it contributes to the achievement of both personal and public health outcomes. Health information consumers, of varying levels of techno-literacy, needs and preferences, must be assisted to move from simply accessing information to distilling relevant and credible information and making informed decisions. Further research is required to understand the changing relationships between patients and healthcare providers and how consumer health information technologies can best support these. There is a need to evaluate the effectiveness of consumer health information technologies to inform both public policy and the next generation of tools, technologies and artefacts that could better facilitate improved health outcomes. Lastly, more effort is required to erode digital inequalities. As we move into a future emphasising both the global and the individual, accelerated connectedness and speed of change, consumer health informatics must respond such that it remains germane and amplifies the value that can be gained by all stakeholders.
- Full Text:
Factors impacting the introduction of information technology usage in netball coaching
- Authors: Daniell, Janine
- Subjects: Information technology , Netball -- Coaching
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9828 , http://hdl.handle.net/10948/d1020878
- Description: With the growth in the use of technology in sports, there has been an improvement in sporting performances. Some may argue that the two go hand in hand, while others will write it off as coincidence. Nevertheless the use of technology in sport is seen on a daily basis. Cricket uses Hotspot, tennis uses Hawk-Eye and rugby uses slow motion video replays. In these sports codes, technology is already an aid to umpires. Little is known, however, about the technologies used to assist coaches in sports codes such as netball. This study investigated the factors impacting the introduction of information technology in the coaching of netball. The study commenced with using the term technology in the broader sense of the word to gain an understanding from netball coaches as to how technology could be incorporated into the sport. It was later narrowed down more specifically to computer technologies. The investigation was done at the Spar National Netball Championships in 2012, where coaches were surveyed about the preparation for the tournament of the provincial teams. The surveys included questions to coaches regarding the technologies used in preparation for a national tournament. The results obtained from the coaches were used to identify the current technologies used. Interviews were conducted after the analysis of the initial results to probe into the potential use of social media as a tool to assist coaches. Based on the results of the study, a number of factors that impact on the introduction of technology in the coaching of netball were identified. The factors and basic guidelines were validated through expert focus groups. Based on the findings from the experts, the factors and guidelines were refined. It is envisaged that the findings from this research can be used to assist netball coaches in deciding how to introduce the use of information technology into the sport.
- Full Text:
- Authors: Daniell, Janine
- Subjects: Information technology , Netball -- Coaching
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9828 , http://hdl.handle.net/10948/d1020878
- Description: With the growth in the use of technology in sports, there has been an improvement in sporting performances. Some may argue that the two go hand in hand, while others will write it off as coincidence. Nevertheless the use of technology in sport is seen on a daily basis. Cricket uses Hotspot, tennis uses Hawk-Eye and rugby uses slow motion video replays. In these sports codes, technology is already an aid to umpires. Little is known, however, about the technologies used to assist coaches in sports codes such as netball. This study investigated the factors impacting the introduction of information technology in the coaching of netball. The study commenced with using the term technology in the broader sense of the word to gain an understanding from netball coaches as to how technology could be incorporated into the sport. It was later narrowed down more specifically to computer technologies. The investigation was done at the Spar National Netball Championships in 2012, where coaches were surveyed about the preparation for the tournament of the provincial teams. The surveys included questions to coaches regarding the technologies used in preparation for a national tournament. The results obtained from the coaches were used to identify the current technologies used. Interviews were conducted after the analysis of the initial results to probe into the potential use of social media as a tool to assist coaches. Based on the results of the study, a number of factors that impact on the introduction of technology in the coaching of netball were identified. The factors and basic guidelines were validated through expert focus groups. Based on the findings from the experts, the factors and guidelines were refined. It is envisaged that the findings from this research can be used to assist netball coaches in deciding how to introduce the use of information technology into the sport.
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ICT as an enabler of Socio Economic Development
- Authors: Van Greunen, Darrelle
- Subjects: Information technology , Digital divide , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20725 , vital:29383
- Description: Today’s is a world of many divides, one of the most typical being the Digital Divide, which in itself has given birth to or is worsening other economic and social divides. In this world, more suffer and less are able to benefit from technology. This paper aims to promote the importance of and need for inter-disciplinary cooperation for the use and promotion of Information and Communication Technologies (ICT) as a bridge for the Digital Divide within disciplines. Information and communication technologies (ICTs) include any communication device—radio, television, cellular phones, computer and network hardware and software, satellite systems, the services and applications associated with them, such as the Internet, geographic positioning systems (GPS), banking, e-health, e-learning and electronic government services. The paper will touch on tangible examples of inter-disciplinary cooperation and the use of ICT in different community interventions.
- Full Text:
- Authors: Van Greunen, Darrelle
- Subjects: Information technology , Digital divide , f-sa
- Language: English
- Type: text , Lectures
- Identifier: http://hdl.handle.net/10948/20725 , vital:29383
- Description: Today’s is a world of many divides, one of the most typical being the Digital Divide, which in itself has given birth to or is worsening other economic and social divides. In this world, more suffer and less are able to benefit from technology. This paper aims to promote the importance of and need for inter-disciplinary cooperation for the use and promotion of Information and Communication Technologies (ICT) as a bridge for the Digital Divide within disciplines. Information and communication technologies (ICTs) include any communication device—radio, television, cellular phones, computer and network hardware and software, satellite systems, the services and applications associated with them, such as the Internet, geographic positioning systems (GPS), banking, e-health, e-learning and electronic government services. The paper will touch on tangible examples of inter-disciplinary cooperation and the use of ICT in different community interventions.
- Full Text:
User requirements framework for mobile government in the Western Cape
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
- Authors: Wilson, Fiona Michelle
- Date: 2013
- Subjects: Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:9751 , http://hdl.handle.net/10948/d1008076 , Government communication systems , Internet in public administration , Electronic government information , Mobile communication systems , Information technology
- Description: Globally, mobile technology use, particularly the use of mobile phones, is becoming increasingly widespread. One consequence of this growth is mounting interest in using mobile technologies in the public sector, particularly in developing countries, because it is seen as enabling better access to information and services for citizens. Mobile government (m-government), defined as the use of mobile technologies and applications for public sector services, promises to extend access to public services to marginalised sectors of the population and is emerging as a new focus in the ongoing challenge to provide efficient, effective and accessible public services. Though interest in m-government is emerging in the provincial Western Cape Government (WCG) of South Africa, few guidelines exist in the WCG to inform the development of public sector mobile services. This absence impacts on service delivery and the primary objective of this study was to propose a set of guidelines that could guide the prioritisation of citizen facing public sector services for mobile implementation in the Western Cape. The study considered two areas namely, government and user needs. The primary research question was to determine what public sector services citizens need and how these services should be prioritised for mobile delivery in the Western Cape. To address this, three research sub-questions were formulated. The first question aimed to examine conceptions of mobile government. To achieve this a literature study and documentation review was conducted, from which factors influencing service prioritisation emerged. The second research question aimed to identify citizen needs that could inform mobile public sector services in the Western Cape. Thus a survey and interviews were conducted with citizens using the WCG community ICT centres (e-Centres). The third research question aimed to identify factors that impact on the prioritisation of citizen facing public sectors for mobile delivery in the Western Cape. The findings from the literature study, survey and interviews conducted were used to address this research question. The results from the three research sub-questions were triangulated to address the main objective of the study and from this a set of guidelines for prioritising mobile public sector services in the Western Cape was proposed.
- Full Text:
- Date Issued: 2013
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