Quality management systems – a fundamental business imperative for construction companies: a case study of Bay West city mall
- Mthi, Vuyolwethu Feza Philisa
- Authors: Mthi, Vuyolwethu Feza Philisa
- Date: 2017
- Subjects: Construction projects -- Management Construction industry -- Management , Total quality management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/45908 , vital:39319
- Description: The quality of construction projects in South Africa has long been below par which is evident in the reports of poor project performance, poorly implemented construction processes, or even worse projects delivered at an unexpected cost to the client. Private and public sector clients are dissatisfied with the quality of work produced by contractors whilst the rectification of substandard construction work on many of the low-cost housing projects throughout South Africa has left the state with a bill of around R50 billion. As a result this research suggests that company’s implement quality management systems as a means to differentiate and elevate themselves above current industry performance. The research inquiry was conducted through the use of a case study (Bay West City Mall). Data was collected primarily through participant observation and survey questionnaires with the various participants on the Bay West City Mall project. The collected data were extracted, errors eliminated/accounted for, coded and entered onto an excel spreadsheet for easy reference and analysis. For the interpretation of the data the researcher used the bivariate tabulation method where categorical data is measured using ordinal and nominal scales. The study concluded that the employment of quality management systems should no longer be seen as optional but as fundamental to the continual improvement of construction companies, those organizations that fully institutionalise the principles of quality management will have a strong chance of improving their project performance, reducing project costs, getting repeat business and increasing profits on projects. It is the recommendation of this study that more research be conducted into how quality management, in the construction industry, can assist in alleviating other problems that plague the South African construction industry such as poor performance relating to health & safety, cost, time, low profit margins and poor cultural practices.
- Full Text:
- Date Issued: 2017
- Authors: Mthi, Vuyolwethu Feza Philisa
- Date: 2017
- Subjects: Construction projects -- Management Construction industry -- Management , Total quality management
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/45908 , vital:39319
- Description: The quality of construction projects in South Africa has long been below par which is evident in the reports of poor project performance, poorly implemented construction processes, or even worse projects delivered at an unexpected cost to the client. Private and public sector clients are dissatisfied with the quality of work produced by contractors whilst the rectification of substandard construction work on many of the low-cost housing projects throughout South Africa has left the state with a bill of around R50 billion. As a result this research suggests that company’s implement quality management systems as a means to differentiate and elevate themselves above current industry performance. The research inquiry was conducted through the use of a case study (Bay West City Mall). Data was collected primarily through participant observation and survey questionnaires with the various participants on the Bay West City Mall project. The collected data were extracted, errors eliminated/accounted for, coded and entered onto an excel spreadsheet for easy reference and analysis. For the interpretation of the data the researcher used the bivariate tabulation method where categorical data is measured using ordinal and nominal scales. The study concluded that the employment of quality management systems should no longer be seen as optional but as fundamental to the continual improvement of construction companies, those organizations that fully institutionalise the principles of quality management will have a strong chance of improving their project performance, reducing project costs, getting repeat business and increasing profits on projects. It is the recommendation of this study that more research be conducted into how quality management, in the construction industry, can assist in alleviating other problems that plague the South African construction industry such as poor performance relating to health & safety, cost, time, low profit margins and poor cultural practices.
- Full Text:
- Date Issued: 2017
The impact of open-plan office design on the productivity of City of Cape Town employees
- Authors: Nghona, Ziyanda
- Date: 2017
- Subjects: Labor productivity -- South Africa -- Cape Town , Performance -- Measurement Interior architecture Space (Architecture)
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/48080 , vital:40469
- Description: Comprehensive research studies on identifying the positive and negative impact of open-plan office designs on employees’ work productivity were long initiated and still continually debated in developed nations such as USA, Canada and UK. As a result, the researcher decided to undertake research in order to determine whether the salient negative and positive factors, identified in international literature about open-plan office designs, are applicable in the South African context. The aim was not to reduce the accrued positive and negative factors, emanating from open-plan offices, but rather to identify and determine how they impact employees work productivity. The study had the following objectives, namely: (1) to investigate the employees satisfaction level with the physical environment as a result of working within the open-plan office design layout; (2) to determine the employees' stress levels as a result of working within the open-plan office design layout; (3) to determine the team members or co-workers satisfaction level as a result of working within the open-plan office design layout; and lastly, (4) to determine the positive and negative impact of the open-plan office design layout on employees work productivity. The data gathering approaches included survey self-administered questionnaires to the Built Environment related employees working within the open-plan offices of the City of Cape Town Municipality within the CBD area. The sample consisted the following departments: Facilities Management; Sports & Recreation; Human Settlement and Solid Waste. A purposeful random sampling method was followed to identify participants for the study. Concerning the first objective, it was clear from the analysis that employees are unsatisfied with the physical environment of the open-plan office design layout. Their dissatisfaction pointed to several issues such as less control or flexibility to rearrange or reorganise their office furniture to meet their work needs; limited or no available quiet and undisturbed time. As a result, it was not surprising that employees in open-plan office experience high job-related stress levels. However, in a positive light, concerning the team members or co-workers relations on working within open-plan offices, it was reported that employees are satisfied reporting high exchange of job related information and thus learning from each other. Lastly and more importantly, in terms of the overall aim of this study, the study revealed that the employees’ work productivity is affected negatively as a result of the open-plan office design in the City of Cape Town. Initially identification of how open-plan offices impact employees work productivity is the critical first-step in an attempt to reduce the negative and increase the positive impact and this constitutes the contribution of this study. However, this study was limited in that it only requested respondents to agree or disagree with the relationships among measurable variables that already exist in previous studies done in developed countries. The study survey was also limited by the selected sample within the City of Cape Town Municipality public offices. As a result, the study only sampled five Built Environment related openplan offices and thus the generalisability of the findings is limited. Further studies with large and wider survey can thus benefit this study topic in developing economies like South Africa.
- Full Text:
- Date Issued: 2017
- Authors: Nghona, Ziyanda
- Date: 2017
- Subjects: Labor productivity -- South Africa -- Cape Town , Performance -- Measurement Interior architecture Space (Architecture)
- Language: English
- Type: Thesis , Masters , MSc
- Identifier: http://hdl.handle.net/10948/48080 , vital:40469
- Description: Comprehensive research studies on identifying the positive and negative impact of open-plan office designs on employees’ work productivity were long initiated and still continually debated in developed nations such as USA, Canada and UK. As a result, the researcher decided to undertake research in order to determine whether the salient negative and positive factors, identified in international literature about open-plan office designs, are applicable in the South African context. The aim was not to reduce the accrued positive and negative factors, emanating from open-plan offices, but rather to identify and determine how they impact employees work productivity. The study had the following objectives, namely: (1) to investigate the employees satisfaction level with the physical environment as a result of working within the open-plan office design layout; (2) to determine the employees' stress levels as a result of working within the open-plan office design layout; (3) to determine the team members or co-workers satisfaction level as a result of working within the open-plan office design layout; and lastly, (4) to determine the positive and negative impact of the open-plan office design layout on employees work productivity. The data gathering approaches included survey self-administered questionnaires to the Built Environment related employees working within the open-plan offices of the City of Cape Town Municipality within the CBD area. The sample consisted the following departments: Facilities Management; Sports & Recreation; Human Settlement and Solid Waste. A purposeful random sampling method was followed to identify participants for the study. Concerning the first objective, it was clear from the analysis that employees are unsatisfied with the physical environment of the open-plan office design layout. Their dissatisfaction pointed to several issues such as less control or flexibility to rearrange or reorganise their office furniture to meet their work needs; limited or no available quiet and undisturbed time. As a result, it was not surprising that employees in open-plan office experience high job-related stress levels. However, in a positive light, concerning the team members or co-workers relations on working within open-plan offices, it was reported that employees are satisfied reporting high exchange of job related information and thus learning from each other. Lastly and more importantly, in terms of the overall aim of this study, the study revealed that the employees’ work productivity is affected negatively as a result of the open-plan office design in the City of Cape Town. Initially identification of how open-plan offices impact employees work productivity is the critical first-step in an attempt to reduce the negative and increase the positive impact and this constitutes the contribution of this study. However, this study was limited in that it only requested respondents to agree or disagree with the relationships among measurable variables that already exist in previous studies done in developed countries. The study survey was also limited by the selected sample within the City of Cape Town Municipality public offices. As a result, the study only sampled five Built Environment related openplan offices and thus the generalisability of the findings is limited. Further studies with large and wider survey can thus benefit this study topic in developing economies like South Africa.
- Full Text:
- Date Issued: 2017
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