- Title
- The relationship between workplace trust, work engagement and turnover intentions
- Creator
- Gouws, Rumelda Hendrieka
- Subject
- Organizational behavior Manufacturing industries
- Date Issued
- 2020
- Date
- 2020
- Type
- Thesis
- Type
- Masters
- Type
- Mcom
- Identifier
- http://hdl.handle.net/10948/48124
- Identifier
- vital:40494
- Description
- The primary objective of this study was to investigate whether relationships exist between workplace trust, work engagement and turnover intentions. Moreover, it also investigated the significant demographical differences of the constructs. This study is of a positive psychology paradigm and primarily non-experimental cross-sectional and correlational in nature. The participants were from the workforce of a large manufacturing organisation (n=568) within the Eastern Cape. A non-probability convenience sampling method was used. Data was collected through the aid of self-administered standardised paper-and-pencil questionnaires, which incorporated the Workplace Trust Survey, the Utrecht Work Engagement Scale and the Turnover Intentions Scale. Only instruments that showed construct validity and reliability were used. The necessary steps were taken to ensure that plagiarism, bias, data manipulation and physical and/or emotional harm was avoided, whereas confidentiality and anonymity were maintained. Only 140 questionnaires were returned, from which only 104 were fully completed. Data analysis and interpretation were performed with the aid of descriptive and inferential statistical analysis methods. Pearson’s product-moment correlations were used to determine statistically significant relationships between the constructs. The analysis of variance (ANOVA) and Tukey’s post-hoc tests were used to determine significant demographical differences between the constructs. It was found that all three measuring instruments had Cronbach’s alpha scores above 0.80, indicating good internal reliability and validity. The findings of the study identified a number of correlations between the constructs and their factors. It was found that a positive relationship exists between workplace trust and work engagement, as well as between the factors of both these constructs. A negative relationship was found between turnover intentions and both workplace trust and work engagement and their respective factors. Significant demographical differences were found for gender on the workplace trust scale, and two of its factors (trust in the organisation and in the immediate manager), and vigour. In addition to this, significant demographical differences were found for race on the workplace trust scale and two of its factors, namely trust in the organisation and in the immediate manager. This research study’s findings made a valuable contribution to the field of workplace trust, work engagement, turnover intentions and the manufacturing environment. The results of this study hold important implications for the organisation in question and provide a platform for future research studies. This study aids in better understanding the relationships between the constructs and their variables, to formulate better retention and enhancement strategies.
- Format
- viii, 110 leaves
- Format
- Publisher
- Nelson Mandela Metropolitan University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela Metropolitan University
- Hits: 415
- Visitors: 455
- Downloads: 89
Collections
NMU School of Industrial Psychology and Human Resources
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Gouws, RH 214320197 Treatise April 2020.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |