'n Besluitnemings ondersteuningsmodel vir die bepaling van die mees geskikte wisselboustelsel-ritme vir gemengde graanboerderye in die Koeberg
- Authors: Potgieter, F J
- Date: 2001
- Subjects: Grain -- South Africa , Crop rotation
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10948 , http://hdl.handle.net/10948/43 , Grain -- South Africa , Crop rotation
- Description: Weens die unieke eiesoortigheid van die mens is sy behoeftes vanselfsprekend uiters divers. Wat vir die een persoon prioriteit is, mag vir sy buurman geensins belangrik wees nie. Dit is egter ook ’n gegewe, dat die mens heelwat gemeenskaplike ervarings, emosies en behoeftes deel. Een hiervan is die behoefte wat hy het om te weet dat die besluit wat hy gaan of wil neem die regte een binne die konteks van sy keuse mag wees. Die woord ‘behoefte’ kan waarskynlik in hierdie geval vervang word met die begrip ‘genade’. Sonder om 'n platvorm vir debat te skep, word die stelling gehandhaaf dat ‘genade’ slegs van die Skepper afkomstig is. Met hierdie stelling as agtergrond was dit 'n minder aangename ervaring om vir feitlik twintig jaar te moes toekyk hoe koringboere hul besluite, veral met betrekking tot die samestelling van wisselboustelsels, moes neem, klaarblyklik in totale gebrek aan die gawe van ‘genade’. Nodeloos om te sê, met gepaardgaande negatiewe gevolge. Die meer gemaklike verontskuldiging is om te redeneer dat ons Skepper relatief suinig is met die uitdeel van sy ‘genade’. Alvorens die begrip van Prediker 10:10 nog nie ten volle begryp is nie, kan so 'n stelling dalk makliker gemaak word. Hierdie gedeelte uit die Skrif sê in werklikheid die teenoorgestelde – dat God baie vrygewig is met Sy ‘genade’, maar dat die mens sy gesonde verstand moet gebruik om dit ten volle te benut. Die wens is dat hierdie studie, 'n deel sal uitmaak van die proses om die byl skerp te maak om sodoende die houtkap-proses effektief uit te voer.
- Full Text:
- Date Issued: 2001
- Authors: Potgieter, F J
- Date: 2001
- Subjects: Grain -- South Africa , Crop rotation
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10948 , http://hdl.handle.net/10948/43 , Grain -- South Africa , Crop rotation
- Description: Weens die unieke eiesoortigheid van die mens is sy behoeftes vanselfsprekend uiters divers. Wat vir die een persoon prioriteit is, mag vir sy buurman geensins belangrik wees nie. Dit is egter ook ’n gegewe, dat die mens heelwat gemeenskaplike ervarings, emosies en behoeftes deel. Een hiervan is die behoefte wat hy het om te weet dat die besluit wat hy gaan of wil neem die regte een binne die konteks van sy keuse mag wees. Die woord ‘behoefte’ kan waarskynlik in hierdie geval vervang word met die begrip ‘genade’. Sonder om 'n platvorm vir debat te skep, word die stelling gehandhaaf dat ‘genade’ slegs van die Skepper afkomstig is. Met hierdie stelling as agtergrond was dit 'n minder aangename ervaring om vir feitlik twintig jaar te moes toekyk hoe koringboere hul besluite, veral met betrekking tot die samestelling van wisselboustelsels, moes neem, klaarblyklik in totale gebrek aan die gawe van ‘genade’. Nodeloos om te sê, met gepaardgaande negatiewe gevolge. Die meer gemaklike verontskuldiging is om te redeneer dat ons Skepper relatief suinig is met die uitdeel van sy ‘genade’. Alvorens die begrip van Prediker 10:10 nog nie ten volle begryp is nie, kan so 'n stelling dalk makliker gemaak word. Hierdie gedeelte uit die Skrif sê in werklikheid die teenoorgestelde – dat God baie vrygewig is met Sy ‘genade’, maar dat die mens sy gesonde verstand moet gebruik om dit ten volle te benut. Die wens is dat hierdie studie, 'n deel sal uitmaak van die proses om die byl skerp te maak om sodoende die houtkap-proses effektief uit te voer.
- Full Text:
- Date Issued: 2001
'n Kritiese evaluering na die effektiwiteit van bestuurstrategieë vir ekstensiewe wolskaapboerdery in die groter Burgersdorp omgewing
- Authors: Coetzee, Johanna Magdalena
- Date: 2002
- Subjects: Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10953 , http://hdl.handle.net/10948/109 , Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Description: The main objectives of this study can be divided into three categories. In the first place it refers to the determination of production- and reproduction norms for the different main production areas in the greater Burgersdorp area, to promote production. In the second place it refers to the determination of the different management styles of sheep farmers in the greater Burgersdorp area. In the third place it refers to the calculation of gross margins for sheep farming in the greater Burgersdorp area, to establish the sustainable economic position. The survey area (the greater Burgersdorp area) includes the magisterial districts of Burgersdorp, Molteno, Steynsburg and Venterstad. The four magisterial districts were divided into two main production areas namely Stormberg Highveld and Burgersdorp Lowveld. Stormberg Highveld includes Molteno and the high-lying area (highveld) of Burgersdorp. Burgersdorp Lowveld comprises Steynsburg, Venterstad and the low-lying area (lowveld) of Burgersdorp. The management strategies of sheep farmers in the survey area were determined by means of a questionnaire and statistically analysed. The economic analyses of the sheep industry (wool and meat) were performed with the Geyer computer model. In this study it showed that the Dorper farmers obtained the highest gross margin per sheep. The lowest gross margin per sheep resulted from the Vleismerino farmers. Although the composition of the gross production value and the directly allocatable variable costs compare favourably, each main production area has unique management strategies for the different sheep breeds. The different management strategies can serve as the norm for extensive sheep farming, applicable to the specific main production area.
- Full Text:
- Date Issued: 2002
- Authors: Coetzee, Johanna Magdalena
- Date: 2002
- Subjects: Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Language: Afrikaans
- Type: Thesis , Masters , MTech
- Identifier: vital:10953 , http://hdl.handle.net/10948/109 , Sheep ranches -- South Africa -- Burgersdorp -- Management , Sheep industry -- South Africa -- Burgersdorp
- Description: The main objectives of this study can be divided into three categories. In the first place it refers to the determination of production- and reproduction norms for the different main production areas in the greater Burgersdorp area, to promote production. In the second place it refers to the determination of the different management styles of sheep farmers in the greater Burgersdorp area. In the third place it refers to the calculation of gross margins for sheep farming in the greater Burgersdorp area, to establish the sustainable economic position. The survey area (the greater Burgersdorp area) includes the magisterial districts of Burgersdorp, Molteno, Steynsburg and Venterstad. The four magisterial districts were divided into two main production areas namely Stormberg Highveld and Burgersdorp Lowveld. Stormberg Highveld includes Molteno and the high-lying area (highveld) of Burgersdorp. Burgersdorp Lowveld comprises Steynsburg, Venterstad and the low-lying area (lowveld) of Burgersdorp. The management strategies of sheep farmers in the survey area were determined by means of a questionnaire and statistically analysed. The economic analyses of the sheep industry (wool and meat) were performed with the Geyer computer model. In this study it showed that the Dorper farmers obtained the highest gross margin per sheep. The lowest gross margin per sheep resulted from the Vleismerino farmers. Although the composition of the gross production value and the directly allocatable variable costs compare favourably, each main production area has unique management strategies for the different sheep breeds. The different management strategies can serve as the norm for extensive sheep farming, applicable to the specific main production area.
- Full Text:
- Date Issued: 2002
'n Ontleding van landboutourisme in die Tuinroete-gebied van Suid-Afrika
- Authors: De Jager, Jacobus Lodevicus
- Date: 2003
- Subjects: Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Language: Afrikaans
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10954 , http://hdl.handle.net/10948/137 , Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Description: The aim of this study was to create a profile of the agricultural tourism industry in the Garden Route area of South Africa, and to determine what general influence agricultural tourism has on the macro environment (rural area) with regard to socio- economic development, as ell as on the micro environment (farm) with regard to the generating of additional income. This study only includes agricultural operations (farms) in the Garden Route area that practice tourism activities. Out of 54 potential agricultural units that were identified, 46 were willing to participate in the study. Information from only 40 of the abovementioned units was finally included in this study. Six agricultural units could not supply sufficient information during the surveys. Data were gathered by means of a scientifically compiled questionnaire. All the individuals involved in this study completed this questionnaire by means of a personal interview. The aspects investigated in order to compile a profile were the characteristics of the suppliers, activities and the extent of the agricultural tourism industry. In order to determine the contribution of agricultural tourism on micro- and macro levels, aspects such as the contribution to farming turnover were investigated as well as the socioeconomic contribution in view of the infrastructure development, job creation, education and housing. The results of this study indicate that 78% of respondents are aged 40 years and older, are mainly male, and, in most of the cases, married (95%). Agricultural tourism enterprises in the Garden Route area are, in most cases (60%), managed by the farmers’ wives. The business type whereby respondents’ agricultural tourism enterprises are conducted, is as follows: in 72.5% of the cases a sole ownership, 17.5% a private company, 5% a partnership, 2.5% a closed corporation and the other remaining 2.5% is managed as a trust. The majority (65%) of persons involved in the management of the agricultural tourism enterprise has received some form of tertiary education. A degree of statistical significance (p = 0.0728) exists between the education level of the type of person/persons that manages the tourist branches and the type of activity category that is offered. In 65% of the cases the farms that offered agricultural tourism, were smaller than 500 hectare. A negative correlation (r² = -0.31700; p<0.0001) was found between farm size and the total farming turnover per year. This trend is even more distinctive (r² = -0.47156; p<0.0001) for farms smaller than 1 000 ha. A statistically meaningful (p = 0.0115) relationship exists between farm size and the number of activities that were offered. This occured in cases where farms were smaller than 1 000 ha. In 25% of the cases only one agricultural tourism activity was offered, 12.5% of these farms were 100 ha or smaller. The maximum number of activities that were offered was 11 and it was found in 3.13% of the cases. A highly statistically meaningful (p = <0.0001) connection exists between the percentage tourism turnover per year and the different types of activity categories that were offered. In 35.75% of the cases these activity categories earned between 1 and 10% of the yearly tourism turnover. A highly statistically meaningful (p = 0.0036) connection also exists between the degree of popularity and the type of activity category that was offered. In 53.07% of the cases the most popular activities were those that are nature-based, followed by accommodation-based activities (23.46%). In 82.5% of the cases additional income was the main reason for offering agricultural tourism. Other distinctive reasons were the love for people (50%) and the desire to share the farm life and beauty with others (25%). The tourism activities that were offered on the farms were respectively, guest houses (62.5%) followed by hiking trails (57.5%) and swimming opportunities (32.5%). Wildlife viewing was the activity that has been offered for the longest period of time, some 11,5 years. The general location of the agricultural tourism operations were 21.9 km from towns and 9.65 km from main routes. Word-of-mouth was the most successful marketing method, followed by the use of own brochures (90%) and local tourism bureau brochures (87.5%). A degree of statistical significance (p = 0.0902) exists between the number of marketing methods and the average percentage of the tourism branch as a total part of the total farming turnover per year. A positive correlation (r² = 0.29118; p<0.0001) exists between the number of marketing methods and the total farming turnover per year. Visitors to the agriculture tourism operations were in 55% of the cases mainly domestic tourists, followed by 25% that includes both domestic and foreign tourists, and a further 20% that mainly includes foreign tourists. The majority (67.5%) of operations indicated that agricultural tourism formed less than 30% (between 2% and 30%) of their annual agricultural turnover, 5% between 30% - 50%, 25% between 80% - 100% of their turnover, while 2.5% generated no income from agricultural tourism. A highly statistically meaningful (p = 0.0010) relationship exists between the percentages that the tourism branch contributes as a total of the farming turnover per year and the number of years that the respondents hade been involved in the offering of agricultural tourism. A positive correlation (r² = 0.30005; p<0.0001) exists between the number of years involved with the offering of agricultural tourism and the average percentage of the total farming turnover per year. New infrastructure was created by 40% of the providers, a further 12.5% partially created new infrastructure, while 47.5% made use of infrastructure that was already in place. Thus far job opportunities have been created for 58 people of whom 13.79% are male and 86.21% are female. A statistically meaningful (p = 0.0406) relationship exists between the number of workers that had to be appointed additionally and the number of activities that were offered. In 17.5% of the cases it was only needed to appoint one worker, followed by 2.5% that appointed three workers each, 5% that had to appoint four workers each and a further 2.5% that had to appoint seven workers each. There are 27.5% of agricultural tourism providers that had to appoint additional workers, 20% provided education to those workers and 36.36% of the above-mentioned provided housing to those workers and their dependants. A statistically meaningful (p = 0.0209) relationship exists between education provided to workers that had to be appointed additionally and the type of activity combination that was presented. A degree of statistical significance (p = 0.0691) exists between housing provided to additional workers and the number of activities that were presented. A statistically meaningful (p = 0.0455) relationship further exists between housing provided to workers that had to be appointed additionally and the type of activity combination that was presented. From the results of this study it appeared that the development of agricultural tourism in the Garden Route area has a positive impact on the micro- and macro environments of the rural areas. This impact can make a direct or indirect contribution to the socio-economic development of this region and it can induce the generation of additional income, infrastructure development, job creation, education and housing. This study suggests that there is significant potential for the further development and exploitation of agricultural tourism.
- Full Text:
- Date Issued: 2003
- Authors: De Jager, Jacobus Lodevicus
- Date: 2003
- Subjects: Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Language: Afrikaans
- Type: Thesis , Masters , MTech (Agricultural Management)
- Identifier: vital:10954 , http://hdl.handle.net/10948/137 , Tourism -- South Africa -- Garden Route , Farms -- Recreational use -- South Africa -- Garden Route
- Description: The aim of this study was to create a profile of the agricultural tourism industry in the Garden Route area of South Africa, and to determine what general influence agricultural tourism has on the macro environment (rural area) with regard to socio- economic development, as ell as on the micro environment (farm) with regard to the generating of additional income. This study only includes agricultural operations (farms) in the Garden Route area that practice tourism activities. Out of 54 potential agricultural units that were identified, 46 were willing to participate in the study. Information from only 40 of the abovementioned units was finally included in this study. Six agricultural units could not supply sufficient information during the surveys. Data were gathered by means of a scientifically compiled questionnaire. All the individuals involved in this study completed this questionnaire by means of a personal interview. The aspects investigated in order to compile a profile were the characteristics of the suppliers, activities and the extent of the agricultural tourism industry. In order to determine the contribution of agricultural tourism on micro- and macro levels, aspects such as the contribution to farming turnover were investigated as well as the socioeconomic contribution in view of the infrastructure development, job creation, education and housing. The results of this study indicate that 78% of respondents are aged 40 years and older, are mainly male, and, in most of the cases, married (95%). Agricultural tourism enterprises in the Garden Route area are, in most cases (60%), managed by the farmers’ wives. The business type whereby respondents’ agricultural tourism enterprises are conducted, is as follows: in 72.5% of the cases a sole ownership, 17.5% a private company, 5% a partnership, 2.5% a closed corporation and the other remaining 2.5% is managed as a trust. The majority (65%) of persons involved in the management of the agricultural tourism enterprise has received some form of tertiary education. A degree of statistical significance (p = 0.0728) exists between the education level of the type of person/persons that manages the tourist branches and the type of activity category that is offered. In 65% of the cases the farms that offered agricultural tourism, were smaller than 500 hectare. A negative correlation (r² = -0.31700; p<0.0001) was found between farm size and the total farming turnover per year. This trend is even more distinctive (r² = -0.47156; p<0.0001) for farms smaller than 1 000 ha. A statistically meaningful (p = 0.0115) relationship exists between farm size and the number of activities that were offered. This occured in cases where farms were smaller than 1 000 ha. In 25% of the cases only one agricultural tourism activity was offered, 12.5% of these farms were 100 ha or smaller. The maximum number of activities that were offered was 11 and it was found in 3.13% of the cases. A highly statistically meaningful (p = <0.0001) connection exists between the percentage tourism turnover per year and the different types of activity categories that were offered. In 35.75% of the cases these activity categories earned between 1 and 10% of the yearly tourism turnover. A highly statistically meaningful (p = 0.0036) connection also exists between the degree of popularity and the type of activity category that was offered. In 53.07% of the cases the most popular activities were those that are nature-based, followed by accommodation-based activities (23.46%). In 82.5% of the cases additional income was the main reason for offering agricultural tourism. Other distinctive reasons were the love for people (50%) and the desire to share the farm life and beauty with others (25%). The tourism activities that were offered on the farms were respectively, guest houses (62.5%) followed by hiking trails (57.5%) and swimming opportunities (32.5%). Wildlife viewing was the activity that has been offered for the longest period of time, some 11,5 years. The general location of the agricultural tourism operations were 21.9 km from towns and 9.65 km from main routes. Word-of-mouth was the most successful marketing method, followed by the use of own brochures (90%) and local tourism bureau brochures (87.5%). A degree of statistical significance (p = 0.0902) exists between the number of marketing methods and the average percentage of the tourism branch as a total part of the total farming turnover per year. A positive correlation (r² = 0.29118; p<0.0001) exists between the number of marketing methods and the total farming turnover per year. Visitors to the agriculture tourism operations were in 55% of the cases mainly domestic tourists, followed by 25% that includes both domestic and foreign tourists, and a further 20% that mainly includes foreign tourists. The majority (67.5%) of operations indicated that agricultural tourism formed less than 30% (between 2% and 30%) of their annual agricultural turnover, 5% between 30% - 50%, 25% between 80% - 100% of their turnover, while 2.5% generated no income from agricultural tourism. A highly statistically meaningful (p = 0.0010) relationship exists between the percentages that the tourism branch contributes as a total of the farming turnover per year and the number of years that the respondents hade been involved in the offering of agricultural tourism. A positive correlation (r² = 0.30005; p<0.0001) exists between the number of years involved with the offering of agricultural tourism and the average percentage of the total farming turnover per year. New infrastructure was created by 40% of the providers, a further 12.5% partially created new infrastructure, while 47.5% made use of infrastructure that was already in place. Thus far job opportunities have been created for 58 people of whom 13.79% are male and 86.21% are female. A statistically meaningful (p = 0.0406) relationship exists between the number of workers that had to be appointed additionally and the number of activities that were offered. In 17.5% of the cases it was only needed to appoint one worker, followed by 2.5% that appointed three workers each, 5% that had to appoint four workers each and a further 2.5% that had to appoint seven workers each. There are 27.5% of agricultural tourism providers that had to appoint additional workers, 20% provided education to those workers and 36.36% of the above-mentioned provided housing to those workers and their dependants. A statistically meaningful (p = 0.0209) relationship exists between education provided to workers that had to be appointed additionally and the type of activity combination that was presented. A degree of statistical significance (p = 0.0691) exists between housing provided to additional workers and the number of activities that were presented. A statistically meaningful (p = 0.0455) relationship further exists between housing provided to workers that had to be appointed additionally and the type of activity combination that was presented. From the results of this study it appeared that the development of agricultural tourism in the Garden Route area has a positive impact on the micro- and macro environments of the rural areas. This impact can make a direct or indirect contribution to the socio-economic development of this region and it can induce the generation of additional income, infrastructure development, job creation, education and housing. This study suggests that there is significant potential for the further development and exploitation of agricultural tourism.
- Full Text:
- Date Issued: 2003
A comprehensive study of the social responsibility practices of two selected financial insitutions
- Grootboom, Alan Avril Douglas
- Authors: Grootboom, Alan Avril Douglas
- Date: 2002
- Subjects: Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10857 , http://hdl.handle.net/10948/80 , Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Description: Different forms of social responsibility practices have been prevalent in South Africa. Most of South African companies decided to bear the minimum costs when it comes to contributing to society. An improved version of social responsibility evolved since the transition in the 1990’s and South Africa’s re-integration into the global economy after lifting of economic sanctions. This came about after decades of large profit margins enjoyed by South African companies at the expense of low labour costs that led to inequalities in income distribution in South Africa. The social responsibility involvement/programmes are more or less the same across similar companies in South Africa. The reasons for business engaging in social responsibility are varied, ranging from poverty alleviation to sustainable development of society. Executives started to buy into the idea that social responsibility can be beneficial to the business and society. The changing attitudes regarding the role of business in society have made social responsibility an increasingly prominent issue over the past decades, but to decide on which projects will have a mutually beneficial impact on society and business, was one of the major challenges that companies have to face. It is against this background that the researcher investigated and compared the social responsibility practices of two selected financial institutions. The focus was on the practices of the two financial institutions in selecting targets for socially responsible involvement. This problem was supported by six secondary problems. The researcher first did a literature study to place social responsibility in perspective. The main purpose of the literature study was to identify and suggest how companies select the targets for said responsible involvement. An empirical investigation was conducted, focusing on Standard Bank and ABSA Bank. The demarcation of the study was restricted to these organisations as the assumption was made that their social responsibility practices are representative of the social responsibility practices of the financial services industry. The empirical study showed that the organisations under review did not have specific criteria that guide their selection of targets for social responsibility involvement. This highlighted an area of improvement on the social responsibility practices. The results of the literature study and the empirical investigation indicated that to be proactive in the field of social responsibility, criteria for selecting targets should be set and social responsibility practices should be linked to the corporate objectives and should form part of the strategic planning process. An affirmative approach to social responsibility will ensure that the two financial institutions be perceived as socially responsible.
- Full Text:
- Date Issued: 2002
- Authors: Grootboom, Alan Avril Douglas
- Date: 2002
- Subjects: Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10857 , http://hdl.handle.net/10948/80 , Social responsibility of business -- South Africa , Financial institutions -- South Africa -- Social aspects
- Description: Different forms of social responsibility practices have been prevalent in South Africa. Most of South African companies decided to bear the minimum costs when it comes to contributing to society. An improved version of social responsibility evolved since the transition in the 1990’s and South Africa’s re-integration into the global economy after lifting of economic sanctions. This came about after decades of large profit margins enjoyed by South African companies at the expense of low labour costs that led to inequalities in income distribution in South Africa. The social responsibility involvement/programmes are more or less the same across similar companies in South Africa. The reasons for business engaging in social responsibility are varied, ranging from poverty alleviation to sustainable development of society. Executives started to buy into the idea that social responsibility can be beneficial to the business and society. The changing attitudes regarding the role of business in society have made social responsibility an increasingly prominent issue over the past decades, but to decide on which projects will have a mutually beneficial impact on society and business, was one of the major challenges that companies have to face. It is against this background that the researcher investigated and compared the social responsibility practices of two selected financial institutions. The focus was on the practices of the two financial institutions in selecting targets for socially responsible involvement. This problem was supported by six secondary problems. The researcher first did a literature study to place social responsibility in perspective. The main purpose of the literature study was to identify and suggest how companies select the targets for said responsible involvement. An empirical investigation was conducted, focusing on Standard Bank and ABSA Bank. The demarcation of the study was restricted to these organisations as the assumption was made that their social responsibility practices are representative of the social responsibility practices of the financial services industry. The empirical study showed that the organisations under review did not have specific criteria that guide their selection of targets for social responsibility involvement. This highlighted an area of improvement on the social responsibility practices. The results of the literature study and the empirical investigation indicated that to be proactive in the field of social responsibility, criteria for selecting targets should be set and social responsibility practices should be linked to the corporate objectives and should form part of the strategic planning process. An affirmative approach to social responsibility will ensure that the two financial institutions be perceived as socially responsible.
- Full Text:
- Date Issued: 2002
A conceptual framework for the e-enabling of automotive supply chanins
- Authors: Cameron, Hilton John
- Date: 2004
- Subjects: Electronic commerce , Business logistics
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10791 , http://hdl.handle.net/10948/209 , Electronic commerce , Business logistics
- Description: Supply chains encompass all of the diverse activities that are associated with the flow and transformation of goods, right from the beginning stage of the raw materials, all the way through to the consumer. Supply chains are broken into three distinct parts, namely upstream activities involving the material and service inputs from suppliers, internal activities involving the manufacture and packaging of the goods, and downstream activities, which involve the distribution and sale of the goods. Since the inception of the automotive industry, buyers and suppliers have been linked in rigid, inflexible relationships. With the advent of the Internet, however, supply chains are becoming less rigid and more efficient. E-enabling an automotive supply chain involves two distinct spheres of interest, namely, the sphere of automotive supply chains and that of e-business. Both spheres are evolving fast and becoming increasingly complex. Due to the increasing complexity, there is a lack of understanding with regard to incorporating e-business principles effectively into automotive supply chains. In order to address this lack of understanding, the dissertation proposes a conceptual framework that can be used to assist in the process of e-enabling an automotive supply chain. Before the dissertation ventures to propose this conceptual framework, a number of challenges that may be encountered when attempting to enable an automotive supply chain are highlighted. The proposed framework, therefore, specifically aims to position activities conceptually in such a way that it can be argued that the identified challenges are considered at the appropriate time in the e-enabling process. The framework therefore, focuses on the entire process, starting at the planning phase and going right through to the implementation phase. As such, the framework consists of various phases, with each phase containing a myriad of activities. The different phases of the framework include developing a strategic business plan, designing an information technology architecture, identifying system and resource requirements, creating a project plan and finally implementing the project. These phases aim to address the entire e-enabling process. The contribution that this dissertation makes is in the form of a conceptual framework which may be followed during the e-enabling process. The framework aims to provide direction and to ensure that the many activities that are involved in the e-enabling process are considered. The dissertation also highlights the many challenges that may be encountered when enabling a supply chain. Lastly a prototype application has been developed using a new Internet technology. The prototype has been developed in order to ascertain the new technologies suitability to the e-enabled supply chain environment.
- Full Text:
- Date Issued: 2004
- Authors: Cameron, Hilton John
- Date: 2004
- Subjects: Electronic commerce , Business logistics
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10791 , http://hdl.handle.net/10948/209 , Electronic commerce , Business logistics
- Description: Supply chains encompass all of the diverse activities that are associated with the flow and transformation of goods, right from the beginning stage of the raw materials, all the way through to the consumer. Supply chains are broken into three distinct parts, namely upstream activities involving the material and service inputs from suppliers, internal activities involving the manufacture and packaging of the goods, and downstream activities, which involve the distribution and sale of the goods. Since the inception of the automotive industry, buyers and suppliers have been linked in rigid, inflexible relationships. With the advent of the Internet, however, supply chains are becoming less rigid and more efficient. E-enabling an automotive supply chain involves two distinct spheres of interest, namely, the sphere of automotive supply chains and that of e-business. Both spheres are evolving fast and becoming increasingly complex. Due to the increasing complexity, there is a lack of understanding with regard to incorporating e-business principles effectively into automotive supply chains. In order to address this lack of understanding, the dissertation proposes a conceptual framework that can be used to assist in the process of e-enabling an automotive supply chain. Before the dissertation ventures to propose this conceptual framework, a number of challenges that may be encountered when attempting to enable an automotive supply chain are highlighted. The proposed framework, therefore, specifically aims to position activities conceptually in such a way that it can be argued that the identified challenges are considered at the appropriate time in the e-enabling process. The framework therefore, focuses on the entire process, starting at the planning phase and going right through to the implementation phase. As such, the framework consists of various phases, with each phase containing a myriad of activities. The different phases of the framework include developing a strategic business plan, designing an information technology architecture, identifying system and resource requirements, creating a project plan and finally implementing the project. These phases aim to address the entire e-enabling process. The contribution that this dissertation makes is in the form of a conceptual framework which may be followed during the e-enabling process. The framework aims to provide direction and to ensure that the many activities that are involved in the e-enabling process are considered. The dissertation also highlights the many challenges that may be encountered when enabling a supply chain. Lastly a prototype application has been developed using a new Internet technology. The prototype has been developed in order to ascertain the new technologies suitability to the e-enabled supply chain environment.
- Full Text:
- Date Issued: 2004
A conceptual object-oriented model to support educators in an outcomes-based environment
- Authors: Harmse, Rudi Gerhard
- Date: 2001
- Subjects: Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10794 , http://hdl.handle.net/10948/47 , Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Description: The introduction of outcomes-based education (OBE) in South Africa has led to a new learner-centred approach with an emphasis on the outcomes that the learners need to achieve. With this learner-centred focus has come a greater need for record keeping. It is now necessary to track each learner’s progress towards the attainment of the learning outcomes. This progress is tracked in relation to assessment standards that are defined for every learning outcome. These assessment standards define the results expected of learners at certain stages in their development. The new OBE system has emphasised accountability and this is expressed in a requirement to keep evidence to justify the assessment results given. The large numbers of learners and the increased managerial demand of OBE cause problems to educators who may find themselves unable to keep track of the learners’ progress under such conditions. This dissertation investigates the structure of the new OBE system as well as its assessment and evidence requirements. From this the features required from a support system for educators in an OBE environment are determined. The supporting processes needed to enable these features to be implemented, as well as the storage requirements of such a system are identified. In addition to OBE, the field of Computer Integrated Learning Environments (CILEs) and Intelligent Tutoring Systems (ITSs) are investigated and useful details identified are added to the requirements for an OBE support system. The dissertation then presents an object-oriented conceptual model of the items that need to be stored in order to allow the features of an OBE support system to be implemented. The relationships between these items are also indicated in this model.
- Full Text:
- Date Issued: 2001
- Authors: Harmse, Rudi Gerhard
- Date: 2001
- Subjects: Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10794 , http://hdl.handle.net/10948/47 , Competency-based education -- South Africa , Curriculum-based assessment -- South Africa , Object-oriented databases
- Description: The introduction of outcomes-based education (OBE) in South Africa has led to a new learner-centred approach with an emphasis on the outcomes that the learners need to achieve. With this learner-centred focus has come a greater need for record keeping. It is now necessary to track each learner’s progress towards the attainment of the learning outcomes. This progress is tracked in relation to assessment standards that are defined for every learning outcome. These assessment standards define the results expected of learners at certain stages in their development. The new OBE system has emphasised accountability and this is expressed in a requirement to keep evidence to justify the assessment results given. The large numbers of learners and the increased managerial demand of OBE cause problems to educators who may find themselves unable to keep track of the learners’ progress under such conditions. This dissertation investigates the structure of the new OBE system as well as its assessment and evidence requirements. From this the features required from a support system for educators in an OBE environment are determined. The supporting processes needed to enable these features to be implemented, as well as the storage requirements of such a system are identified. In addition to OBE, the field of Computer Integrated Learning Environments (CILEs) and Intelligent Tutoring Systems (ITSs) are investigated and useful details identified are added to the requirements for an OBE support system. The dissertation then presents an object-oriented conceptual model of the items that need to be stored in order to allow the features of an OBE support system to be implemented. The relationships between these items are also indicated in this model.
- Full Text:
- Date Issued: 2001
A critical analysis of the impact of changing trends in legislation on the management of family businesses
- Authors: Tuck, Gaynaé
- Date: 2003
- Subjects: Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10927 , http://hdl.handle.net/10948/211 , Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Description: A business needs to be dynamic and adjustable to survive in the ever-changing marketplace in which it operates. The environment is no longer merely the immediate domestic business environment within which the specific business operates but also, with the advent of information technology and globalisation, overseas markets. This is true for all businesses and no less so in respect of family businesses. Balshaw (2003:23) lists the many issues which impede family businesses as, amongst others: Unresolved family and personal issues; Dysfunctional relationships; Poor communication; Lack of commitment; No succession plan or timetable; Inability of the senior generation to relinquish control; No unifying vision or dream in the family; Open conflict; Nonexistent decision-making and governance structures; Lack of transparency and openness; Failure to plan strategically. In addition to this the business must be aware of and react to the changing circumstances in the environment.
- Full Text:
- Date Issued: 2003
- Authors: Tuck, Gaynaé
- Date: 2003
- Subjects: Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10927 , http://hdl.handle.net/10948/211 , Family-owned business enterprises -- Law and legislation -- South Africa , Family-owned business enterprises -- South Africa -- Management
- Description: A business needs to be dynamic and adjustable to survive in the ever-changing marketplace in which it operates. The environment is no longer merely the immediate domestic business environment within which the specific business operates but also, with the advent of information technology and globalisation, overseas markets. This is true for all businesses and no less so in respect of family businesses. Balshaw (2003:23) lists the many issues which impede family businesses as, amongst others: Unresolved family and personal issues; Dysfunctional relationships; Poor communication; Lack of commitment; No succession plan or timetable; Inability of the senior generation to relinquish control; No unifying vision or dream in the family; Open conflict; Nonexistent decision-making and governance structures; Lack of transparency and openness; Failure to plan strategically. In addition to this the business must be aware of and react to the changing circumstances in the environment.
- Full Text:
- Date Issued: 2003
A critical evaluation of the Sibanye Mentoring Programme implemented by the Border Cricket Board
- Authors: Dixon, Barry Nolan James
- Date: 2001
- Subjects: Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Language: English
- Type: Thesis , Masters , MTech (Business Administration)
- Identifier: vital:10900 , http://hdl.handle.net/10948/49 , Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Description: The research problemaddressed in this study was critically evaluate whether the Sibanye Mentoring Project of the Border Cricket Board is an effective tool in the development of black cricket players. To achieve this objective an analysis was made as to why mentoring is essential in today’s business. The study discussed the implications of mentoring and how to use it to enhance employment equity. An integrated model for mentoring was investigated using relevant literature to identify the key elements in developing and maintaining a successful mentoring programme. Each factor of the model was broken down into dimensions that were then analysed using sources researched during the literature study. The theoretical model was then used to develop a questionnaire to test the degree to which the implementation of the Sibanye Mentoring Project of the Border Cricket Board concurred with the literature study. The empirical results obtained indicate a strong concurrence with the theoretical model for mentoring. The conclusions drawn and the recommendations suggested in the study proved without a doubt that mentoring can be an effective tool in the development of young black cricketers.
- Full Text:
- Date Issued: 2001
- Authors: Dixon, Barry Nolan James
- Date: 2001
- Subjects: Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Language: English
- Type: Thesis , Masters , MTech (Business Administration)
- Identifier: vital:10900 , http://hdl.handle.net/10948/49 , Sibanye Mentoring Programme , Border Cricket Board , Mentoring in business
- Description: The research problemaddressed in this study was critically evaluate whether the Sibanye Mentoring Project of the Border Cricket Board is an effective tool in the development of black cricket players. To achieve this objective an analysis was made as to why mentoring is essential in today’s business. The study discussed the implications of mentoring and how to use it to enhance employment equity. An integrated model for mentoring was investigated using relevant literature to identify the key elements in developing and maintaining a successful mentoring programme. Each factor of the model was broken down into dimensions that were then analysed using sources researched during the literature study. The theoretical model was then used to develop a questionnaire to test the degree to which the implementation of the Sibanye Mentoring Project of the Border Cricket Board concurred with the literature study. The empirical results obtained indicate a strong concurrence with the theoretical model for mentoring. The conclusions drawn and the recommendations suggested in the study proved without a doubt that mentoring can be an effective tool in the development of young black cricketers.
- Full Text:
- Date Issued: 2001
A cyclic approach to business continuity planning
- Authors: Botha, Jacques
- Date: 2002
- Subjects: Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10788 , http://hdl.handle.net/10948/81 , Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Description: The Information Technology (IT) industry has grown and has become an integral part in the world of business today. The importance of information, and IT in particular, will in fact only increase with time (von Solms, 1999). For a large group of organizations computer systems form the basis of their day-to-day functioning (Halliday, Badendorst & von Solms, 1996). These systems evolve at an incredible pace and this brings about a greater need for securing them, as well as the organizational information processed, transmitted and stored. This technological evolution brings about new risks for an organization’s systems and information (Halliday et. al., 1996). If IT fails, it means that the business could fail as well, creating a need for more rigorous IT management (International Business Machines Corporation, 2000). For this reason, executive management must be made aware of the potential consequences that a disaster could have on the organisation (Hawkins,Yen & Chou, 2000). A disaster could be any event that would cause a disruption in the normal day-to-day functioning of an organization. Such an event could range from a natural disaster, like a fire, an earthquake or a flood, to something more trivial, like a virus or system malfunction (Hawkins et. al., 2000). During the 1980’s a discipline known as Disaster Recovery Planning (DRP) emerged to protect an organization’s data centre, which was central to the organisation’s IT based structure, from the effects of disasters. This solution, however, focussed only on the protection of the data centre. During the early 1990’s the focus shifted towards distributed computing and client/server technology. Data centre protection and recovery were no longer enough to ensure survival. Organizations needed to ensure the continuation of their mission critical processes to support their continued goal of operations (IBM Global Services, 1999). Organizations now had to ensure that their mission critical functions could continue while the data centre was recovering from a disaster. A different approach was required. It is for this reason that Business Continuity Planning (BCP) was accepted as a formal discipline (IBM Global Services, 1999). To ensure that business continues as usual, an organization must have a plan in place that will help them ensure both the continuation and recovery of critical business processes and the recovery of the data centre, should a disaster strike (Moore, 1995). Wilson (2000) defines a business continuity plan as “a set of procedures developed for the entire enterprise, outlining the actions to be taken by the IT organization, executive staff, and the various business units in order to quickly resume operations in the event of a service interruption or an outage”. With markets being highly competitive as they are, an organization needs a detailed listing of steps to follow to ensure minimal loss due to downtime. This is very important for maintaining its competitive advantage and public stature (Wilson, 2000). The fact that the company’s reputation is at stake requires executive management to take continuity planning very serious (IBM Global Services, 1999). Ensuring continuity of business processes and recovering the IT services of an organization is not the sole responsibility of the IT department. Therefore management should be aware that they could be held liable for any consequences resulting from a disaster (Kearvell-White, 1996). Having a business continuity plan in place is important to the entire organization, as everyone, from executive management to the employees, stands to benefit from it (IBM Global Services, 1999). Despite this, numerous organizations do not have a business continuity plan in place. Organizations neglecting to develop a plan put themselves at tremendous risk and stand to loose everything (Kearvell-White, 1996).
- Full Text:
- Date Issued: 2002
- Authors: Botha, Jacques
- Date: 2002
- Subjects: Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10788 , http://hdl.handle.net/10948/81 , Data recovery (Computer science) -- Planning , Data protection , Emergency management
- Description: The Information Technology (IT) industry has grown and has become an integral part in the world of business today. The importance of information, and IT in particular, will in fact only increase with time (von Solms, 1999). For a large group of organizations computer systems form the basis of their day-to-day functioning (Halliday, Badendorst & von Solms, 1996). These systems evolve at an incredible pace and this brings about a greater need for securing them, as well as the organizational information processed, transmitted and stored. This technological evolution brings about new risks for an organization’s systems and information (Halliday et. al., 1996). If IT fails, it means that the business could fail as well, creating a need for more rigorous IT management (International Business Machines Corporation, 2000). For this reason, executive management must be made aware of the potential consequences that a disaster could have on the organisation (Hawkins,Yen & Chou, 2000). A disaster could be any event that would cause a disruption in the normal day-to-day functioning of an organization. Such an event could range from a natural disaster, like a fire, an earthquake or a flood, to something more trivial, like a virus or system malfunction (Hawkins et. al., 2000). During the 1980’s a discipline known as Disaster Recovery Planning (DRP) emerged to protect an organization’s data centre, which was central to the organisation’s IT based structure, from the effects of disasters. This solution, however, focussed only on the protection of the data centre. During the early 1990’s the focus shifted towards distributed computing and client/server technology. Data centre protection and recovery were no longer enough to ensure survival. Organizations needed to ensure the continuation of their mission critical processes to support their continued goal of operations (IBM Global Services, 1999). Organizations now had to ensure that their mission critical functions could continue while the data centre was recovering from a disaster. A different approach was required. It is for this reason that Business Continuity Planning (BCP) was accepted as a formal discipline (IBM Global Services, 1999). To ensure that business continues as usual, an organization must have a plan in place that will help them ensure both the continuation and recovery of critical business processes and the recovery of the data centre, should a disaster strike (Moore, 1995). Wilson (2000) defines a business continuity plan as “a set of procedures developed for the entire enterprise, outlining the actions to be taken by the IT organization, executive staff, and the various business units in order to quickly resume operations in the event of a service interruption or an outage”. With markets being highly competitive as they are, an organization needs a detailed listing of steps to follow to ensure minimal loss due to downtime. This is very important for maintaining its competitive advantage and public stature (Wilson, 2000). The fact that the company’s reputation is at stake requires executive management to take continuity planning very serious (IBM Global Services, 1999). Ensuring continuity of business processes and recovering the IT services of an organization is not the sole responsibility of the IT department. Therefore management should be aware that they could be held liable for any consequences resulting from a disaster (Kearvell-White, 1996). Having a business continuity plan in place is important to the entire organization, as everyone, from executive management to the employees, stands to benefit from it (IBM Global Services, 1999). Despite this, numerous organizations do not have a business continuity plan in place. Organizations neglecting to develop a plan put themselves at tremendous risk and stand to loose everything (Kearvell-White, 1996).
- Full Text:
- Date Issued: 2002
A generic simulation of energy consumption of automobile air conditioning systems
- Authors: Konz, Martin
- Date: 2003
- Subjects: Automobiles -- Air conditioning
- Language: English
- Type: Thesis , Masters , MTech (Engineering)
- Identifier: vital:10822 , http://hdl.handle.net/10948/129 , Automobiles -- Air conditioning
- Description: The air conditioning system in a car is, in addition to the heating system, installed to increase the comfort in the passenger compartment. Comfort is not the only reason for automotive air conditioning systems, as road safety also improves with the comfort of the driver, as a pleasant environment reduces driver fatigue. The rising environmental problems and, hence, resulting stringent legislation are forcing the automobile industry to develop cars with ever decreasing fuel consumptions. The question of better fuel consumption and energy utilisation does not stop with the engine and aerodynamics, but is required of the air-conditioning system as well. Thus, incessantly innovative technologies are developed to decrease the energy required by the air-conditioning systems. The interaction of the refrigerant cycle components and the rapidly changing operating conditions of the car (speed, revolutions per minute, etc.) places extensive demands on the control system. In addition, the air-conditioning system is also designed for high ambient temperatures (cool down), but is mostly used in fairly moderate conditions. This operation allows for energy saving control strategies such as externally controlled compressors, blower motor control, etc. The experimental comparison of different air-conditioning systems, components or control strategies is very time consuming and extensive, and the use of an air-conditioned wind tunnel is inevitable when experiments need to be done with reproducible ambient conditions.This, combined with the high costs of installation and operation of a wind tunnel is a major problem. Furthermore, the effect of component or control strategy enhancements should be available as soon as possible in the early stages of design. The above considerations have prompted the rapid development of new powerful simulation tools, but in most cases the simulation tools are focused on one specific component or problem only. A more holistic approach would be to combine the calculations of two or more programs. This implies the adaptation of the model to more programs which leads to a lack of transparency. Obviously, the entire development work cannot be done entirely by simulation, especially in the later phases of the development where it would still be necessary to build prototypes to evaluate the done work experimentally. However, in the early stages of development, it would be advantagous to work without expensive prototypes.
- Full Text:
- Date Issued: 2003
- Authors: Konz, Martin
- Date: 2003
- Subjects: Automobiles -- Air conditioning
- Language: English
- Type: Thesis , Masters , MTech (Engineering)
- Identifier: vital:10822 , http://hdl.handle.net/10948/129 , Automobiles -- Air conditioning
- Description: The air conditioning system in a car is, in addition to the heating system, installed to increase the comfort in the passenger compartment. Comfort is not the only reason for automotive air conditioning systems, as road safety also improves with the comfort of the driver, as a pleasant environment reduces driver fatigue. The rising environmental problems and, hence, resulting stringent legislation are forcing the automobile industry to develop cars with ever decreasing fuel consumptions. The question of better fuel consumption and energy utilisation does not stop with the engine and aerodynamics, but is required of the air-conditioning system as well. Thus, incessantly innovative technologies are developed to decrease the energy required by the air-conditioning systems. The interaction of the refrigerant cycle components and the rapidly changing operating conditions of the car (speed, revolutions per minute, etc.) places extensive demands on the control system. In addition, the air-conditioning system is also designed for high ambient temperatures (cool down), but is mostly used in fairly moderate conditions. This operation allows for energy saving control strategies such as externally controlled compressors, blower motor control, etc. The experimental comparison of different air-conditioning systems, components or control strategies is very time consuming and extensive, and the use of an air-conditioned wind tunnel is inevitable when experiments need to be done with reproducible ambient conditions.This, combined with the high costs of installation and operation of a wind tunnel is a major problem. Furthermore, the effect of component or control strategy enhancements should be available as soon as possible in the early stages of design. The above considerations have prompted the rapid development of new powerful simulation tools, but in most cases the simulation tools are focused on one specific component or problem only. A more holistic approach would be to combine the calculations of two or more programs. This implies the adaptation of the model to more programs which leads to a lack of transparency. Obviously, the entire development work cannot be done entirely by simulation, especially in the later phases of the development where it would still be necessary to build prototypes to evaluate the done work experimentally. However, in the early stages of development, it would be advantagous to work without expensive prototypes.
- Full Text:
- Date Issued: 2003
A model for the enforcement of history-based separation of duty in heterogeneous workflow environments
- Authors: Papenfus, Carl
- Date: 2001
- Subjects: Reengineering (Management) , Industrial management , Workflow
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10797 , http://hdl.handle.net/10948/69 , Reengineering (Management) , Industrial management , Workflow
- Description: The current business world is becoming more and more dependent on electronic business. Many paper documents have been made obsolete by electronic documents, as they are easier to automate and track than paper documents. The increased use of computers within organizations has therefore, lead to an increase in use of workflow software products. The increased use of computer-based workflow has allowed organizations to conduct more types of electronic business. This has lead to electronic business crossing organizational boundaries and subsequently a need for heterogeneous workflow systems. For organizations to use heterogeneous workflow systems they must perform their duties in a seamless and secure manner. It is the author’s belief that History-based Separation of Duty principles can be used to formulate access control strategies that reflect the dynamic nature of heterogeneous workflow systems. History-based Separation of Duties relies on the workflow history of a workflow object to determine the access permissions of a particular user to that workflow object. The required workflow history data must be stored in an easily accessible manner. Although this can be achieved through a centralized approach, it is difficult to achieve in a heterogeneous workflow environment where many unrelated workflow systems are interacting across various computer platforms. The model proposed by this dissertation suggests that the workflow history data of a workflow object travels with it in the form of an electronic document, from one heterogeneous workflow environment to another, as a type of “workflow baggage”. In order for this workflow baggage to be easily accessible to all workflow systems in the heterogeneous workflow environment, it must be stored in a universal format, which is structured to allow it to be easily queried. The Extensible Markup Language (XML) is adopted as an appropriate format for representing workflow baggage. The proposed model hinges on the expression of Separation of Duty requirements in a way that is removed from the application programs. A policy-driven approach is thus adopted. The implementation of the model involves the utilization of four steps: policy expression, baggage evaluation, document processing and baggage collection. The policy expression step is responsible for developing the Separation of Duty constraints to be enforced within the workflow system. During the baggage evaluation step the baggage of the workflow object is evaluated according to the constraints of the Separation of Duty policy. Only users who do not violate any of the Separation of Duty constraints are allowed to process the workflow object. After the workflow object has been processed the information regarding the processing is recorded in the baggage collection step. The proposed model enables heterogeneous workflow systems to share access control information in a flexible and portable way.
- Full Text:
- Date Issued: 2001
- Authors: Papenfus, Carl
- Date: 2001
- Subjects: Reengineering (Management) , Industrial management , Workflow
- Language: English
- Type: Thesis , Masters , MTech (Information Technology)
- Identifier: vital:10797 , http://hdl.handle.net/10948/69 , Reengineering (Management) , Industrial management , Workflow
- Description: The current business world is becoming more and more dependent on electronic business. Many paper documents have been made obsolete by electronic documents, as they are easier to automate and track than paper documents. The increased use of computers within organizations has therefore, lead to an increase in use of workflow software products. The increased use of computer-based workflow has allowed organizations to conduct more types of electronic business. This has lead to electronic business crossing organizational boundaries and subsequently a need for heterogeneous workflow systems. For organizations to use heterogeneous workflow systems they must perform their duties in a seamless and secure manner. It is the author’s belief that History-based Separation of Duty principles can be used to formulate access control strategies that reflect the dynamic nature of heterogeneous workflow systems. History-based Separation of Duties relies on the workflow history of a workflow object to determine the access permissions of a particular user to that workflow object. The required workflow history data must be stored in an easily accessible manner. Although this can be achieved through a centralized approach, it is difficult to achieve in a heterogeneous workflow environment where many unrelated workflow systems are interacting across various computer platforms. The model proposed by this dissertation suggests that the workflow history data of a workflow object travels with it in the form of an electronic document, from one heterogeneous workflow environment to another, as a type of “workflow baggage”. In order for this workflow baggage to be easily accessible to all workflow systems in the heterogeneous workflow environment, it must be stored in a universal format, which is structured to allow it to be easily queried. The Extensible Markup Language (XML) is adopted as an appropriate format for representing workflow baggage. The proposed model hinges on the expression of Separation of Duty requirements in a way that is removed from the application programs. A policy-driven approach is thus adopted. The implementation of the model involves the utilization of four steps: policy expression, baggage evaluation, document processing and baggage collection. The policy expression step is responsible for developing the Separation of Duty constraints to be enforced within the workflow system. During the baggage evaluation step the baggage of the workflow object is evaluated according to the constraints of the Separation of Duty policy. Only users who do not violate any of the Separation of Duty constraints are allowed to process the workflow object. After the workflow object has been processed the information regarding the processing is recorded in the baggage collection step. The proposed model enables heterogeneous workflow systems to share access control information in a flexible and portable way.
- Full Text:
- Date Issued: 2001
A qualitative analysis of the need-satisfying experiences of the customers of a niche-restaurant
- Authors: Burger, John Michael
- Date: 2003
- Subjects: Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Language: English
- Type: Thesis , Doctoral , DTech (Marketing)
- Identifier: vital:10767 , http://hdl.handle.net/10948/260 , Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Description: Tradition dictates that marketing decision-makers remain accurately aligned with the dynamic and vacillating need structures of the target markets they serve. To comply with this caveat, a time-honoured and largely unchallenged philosophy of customer orientation has been applied. Theory further strongly contends that if such a business stance is vigilantly and diligently applied, any firm is bound to gain a competitive edge in the market place. A weakness in the above marketing mindset is the perception that when a spectrum of business elements are orchestrated and focussed on customers, target audience members will automatically be satisfied and return their patronage. This so-called marketing concept has undergone major reevaluations over the past decades, and it is now becoming ever more prevalent to witness varied permutations of new marketing architecture evolving in literature and practice. The unit of analysis selected for this research study is a niche restaurant that flouts many of the rudimentary traditional rules of marketing and iconoclastically succeeds despite all counter-logic. What such organisations have been practicing, albeit unknown to themselves, is a new way of business - a stance that has only recently been taken seriously by academics, writers and marketing professionals. These intuitive marketers are succeeding in niche businesses, despite going against the tide of the ingrained paradigm mindsets of conventional marketing stalwarts. Such niche business people have discovered is that there is more to satisfying consumer needs than simply honing in and understanding what the basic needs of designated audiences are. A growing band of new age marketers have been challenging orthodox marketing philosophy. Tofler, the visionary futurist, alluded to a host of unarticulated psychic consumer needs that would emerge as society drifted into a clinical and dispassionate ‘new’ millennium. In a world geared to instant gratification, fast-paced living and mechanistic social interactions, jaded consumers seek recognition as individuals (Tofler, 1970). They quest for inclusion rather than exclusion. They need a place to feel safe and find solace. Hence, it is now clear that simply attempting to satisfy the fundamental dimensions of consumers’ needs is no longer sufficient. Consumers rather seek the fulfilment of an holistic band of experience dimensions. Increasingly, phrases such as “winning consumer hearts and minds” are entering the vocabulary of marketers on a regular basis. The present vogue is to isolate and then include a range of intangible elements that are embodied in the process of satisfying customers needs. However, despite a growing awareness of the significance of mental-need satisfiers, in the specific domain of this investigation there is sparse evidence in literature of the mechanics of such novel thinking. The study unit is a second generation restaurant where many of the hollowed cornerstones of conventional marketing are inadvertently flouted. Different sets of rules of engagement seem to apply to their customers, who are also their most ardent advocates. A unique philosophy and business ethos also appears to prevail. In the study, the idiosyncratic characteristics which socially and competitively differentiate such a business were identified, explored and expiated. The constituents were then harmonised in an effort to establish what ‘it’ was that magnetically attracted patrons back despite the owner’s unintentional dismissive predisposition towards fundamental theory. As a result of this in-depth qualitative study, an holistic model encompassing all of the dimensions of a dining out experience at a niche restaurant have been proposed. Consequently the pillars upon which a sustained, enduring, loyal staunch customer base can be bed-rocked have been identified. Further, for the study unit, a typology of its diner corpse has been developed. The owners of the establishment under investigation have succeeded to provide an intimate family haven for their patrons. They, and their diners have collectively given strong, descriptive voice to the psychogenic need satisfying elements that have always existed, but to date have been unarticulated and unrecorded. This thesis brings the milieu of the iconoclast niche restaurant marketing practitioner to life.
- Full Text:
- Date Issued: 2003
- Authors: Burger, John Michael
- Date: 2003
- Subjects: Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Language: English
- Type: Thesis , Doctoral , DTech (Marketing)
- Identifier: vital:10767 , http://hdl.handle.net/10948/260 , Consumer satisfaction , Diners restaurant -- Marketing , Customer loyalty
- Description: Tradition dictates that marketing decision-makers remain accurately aligned with the dynamic and vacillating need structures of the target markets they serve. To comply with this caveat, a time-honoured and largely unchallenged philosophy of customer orientation has been applied. Theory further strongly contends that if such a business stance is vigilantly and diligently applied, any firm is bound to gain a competitive edge in the market place. A weakness in the above marketing mindset is the perception that when a spectrum of business elements are orchestrated and focussed on customers, target audience members will automatically be satisfied and return their patronage. This so-called marketing concept has undergone major reevaluations over the past decades, and it is now becoming ever more prevalent to witness varied permutations of new marketing architecture evolving in literature and practice. The unit of analysis selected for this research study is a niche restaurant that flouts many of the rudimentary traditional rules of marketing and iconoclastically succeeds despite all counter-logic. What such organisations have been practicing, albeit unknown to themselves, is a new way of business - a stance that has only recently been taken seriously by academics, writers and marketing professionals. These intuitive marketers are succeeding in niche businesses, despite going against the tide of the ingrained paradigm mindsets of conventional marketing stalwarts. Such niche business people have discovered is that there is more to satisfying consumer needs than simply honing in and understanding what the basic needs of designated audiences are. A growing band of new age marketers have been challenging orthodox marketing philosophy. Tofler, the visionary futurist, alluded to a host of unarticulated psychic consumer needs that would emerge as society drifted into a clinical and dispassionate ‘new’ millennium. In a world geared to instant gratification, fast-paced living and mechanistic social interactions, jaded consumers seek recognition as individuals (Tofler, 1970). They quest for inclusion rather than exclusion. They need a place to feel safe and find solace. Hence, it is now clear that simply attempting to satisfy the fundamental dimensions of consumers’ needs is no longer sufficient. Consumers rather seek the fulfilment of an holistic band of experience dimensions. Increasingly, phrases such as “winning consumer hearts and minds” are entering the vocabulary of marketers on a regular basis. The present vogue is to isolate and then include a range of intangible elements that are embodied in the process of satisfying customers needs. However, despite a growing awareness of the significance of mental-need satisfiers, in the specific domain of this investigation there is sparse evidence in literature of the mechanics of such novel thinking. The study unit is a second generation restaurant where many of the hollowed cornerstones of conventional marketing are inadvertently flouted. Different sets of rules of engagement seem to apply to their customers, who are also their most ardent advocates. A unique philosophy and business ethos also appears to prevail. In the study, the idiosyncratic characteristics which socially and competitively differentiate such a business were identified, explored and expiated. The constituents were then harmonised in an effort to establish what ‘it’ was that magnetically attracted patrons back despite the owner’s unintentional dismissive predisposition towards fundamental theory. As a result of this in-depth qualitative study, an holistic model encompassing all of the dimensions of a dining out experience at a niche restaurant have been proposed. Consequently the pillars upon which a sustained, enduring, loyal staunch customer base can be bed-rocked have been identified. Further, for the study unit, a typology of its diner corpse has been developed. The owners of the establishment under investigation have succeeded to provide an intimate family haven for their patrons. They, and their diners have collectively given strong, descriptive voice to the psychogenic need satisfying elements that have always existed, but to date have been unarticulated and unrecorded. This thesis brings the milieu of the iconoclast niche restaurant marketing practitioner to life.
- Full Text:
- Date Issued: 2003
A strategy for the implementation of e-business and e-commerce to achieve a competitive advantage in the textile industry
- Authors: Futcher, Shane Henry
- Date: 2003
- Subjects: Electronic commerce , Competition , Textile industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10886 , http://hdl.handle.net/10948/140 , Electronic commerce , Competition , Textile industry
- Description: The research problem addressed in this study was to determine what is required for e-business and e-commerce to have an impact on the Textile Industry in the Nelson Mandela Metropolitan. To achieve this objective, a literature study was done to identify what strategies were needed and how e-business and e-commerce would enhance the relationships between the organisations, suppliers and customers. An empirical study was conducted to ascertain what the managers within the Textile Industry know about e-commerce and e-business and the role they have or could play within their industry.
- Full Text:
- Date Issued: 2003
- Authors: Futcher, Shane Henry
- Date: 2003
- Subjects: Electronic commerce , Competition , Textile industry
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10886 , http://hdl.handle.net/10948/140 , Electronic commerce , Competition , Textile industry
- Description: The research problem addressed in this study was to determine what is required for e-business and e-commerce to have an impact on the Textile Industry in the Nelson Mandela Metropolitan. To achieve this objective, a literature study was done to identify what strategies were needed and how e-business and e-commerce would enhance the relationships between the organisations, suppliers and customers. An empirical study was conducted to ascertain what the managers within the Textile Industry know about e-commerce and e-business and the role they have or could play within their industry.
- Full Text:
- Date Issued: 2003
A study of affirmative action policies practised by members of the East Cape Master Builders and Allied Industries Association
- Authors: Katz, Joel
- Date: 2001
- Subjects: Affirmative action programs -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10946 , http://hdl.handle.net/10948/d1011326 , Affirmative action programs -- South Africa
- Description: The research problem addressed in this study, was to determine what affirmative action policies are being practiced by members of the East Cape Master Builders and Allied Industries Association. To achieve this objective, a literature study was conducted to cite and evaluate relevant literature, in the process of presenting the most theoretical and methodological rationale for the research. The empirical results obtained, indicate that most companies have implemented affirmative action policies. In conclusion, various recommendations have been made with regard to the findings ascertained in the empirical study.
- Full Text:
- Date Issued: 2001
- Authors: Katz, Joel
- Date: 2001
- Subjects: Affirmative action programs -- South Africa
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: vital:10946 , http://hdl.handle.net/10948/d1011326 , Affirmative action programs -- South Africa
- Description: The research problem addressed in this study, was to determine what affirmative action policies are being practiced by members of the East Cape Master Builders and Allied Industries Association. To achieve this objective, a literature study was conducted to cite and evaluate relevant literature, in the process of presenting the most theoretical and methodological rationale for the research. The empirical results obtained, indicate that most companies have implemented affirmative action policies. In conclusion, various recommendations have been made with regard to the findings ascertained in the empirical study.
- Full Text:
- Date Issued: 2001
A study of how a customer relationship management programme can assist SAB Miller improve customer service to off-trade retailers in the Nelson Mandela Metropole
- Authors: Dias, Ricardo
- Date: 2004
- Subjects: Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10883 , http://hdl.handle.net/10948/183 , Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Description: A customer relationship management programme is a management tool that enables organisations to identify, satisfy and retain customers profitably by leveraging information technology. In addition to this the programme also links all the functional business units of the organisation together to operate as a single cohesive unit. This paper investigates whether or not SAB Miller should utilise a customer relationship management programme to provide off-trade retailers with world-class customer service. An important reason for this investigation is that the local beer market has experienced declining growth over the past few years. Furthermore SAB Miller which has had a monopoly in the South African beer market now faces increased competition in the premium segment of the beer market, which is experiencing growth and has good margins. In order to determine whether or not SAB Miller should institute a customer relationship management programme, a theoretical and empirical investigation was undertaken. The theoretical investigation provided a background to what components make up a customer relationship management programme and how these components are used to develop a customer relationship management strategic framework. Due to customer relationship management programmes not operating in isolation, the various key functions that support a customer relationship management programme were also introduced. Both the advantages and disadvantages of using such a programme were also introduced. The information technology aspects of the customer relationship management programme were also investigated. In terms of the empirical study it was determined that SAB Miller is not currently using a customer relationship management programme. The company, however, does make use of a tailored service package to segment their customers, to determine call frequencies by representatives, the financial needs of customers and what level of service to provide to customers. However, after conducting personal interviews with a sample of off-trade retailers in the Nelson Mandela Metropolitan Municipality, it was determined that SAB Miller and Namibian Breweries Ltd (Brandhouse) provided very similar levels of service in terms of key functions supported by a customer relationship management programme. Therefore, by introducing a customer relationship management programme, SAB Miller could enhance their service levels and profitability to off-trade retailers in the Nelson Mandela Metropolitan Municipality.
- Full Text:
- Date Issued: 2004
- Authors: Dias, Ricardo
- Date: 2004
- Subjects: Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10883 , http://hdl.handle.net/10948/183 , Customer relations -- Management , South African Breweries Ltd. Customer services , Liquor industry -- South Africa -- Nelson Mandela Metropolitan Municipality
- Description: A customer relationship management programme is a management tool that enables organisations to identify, satisfy and retain customers profitably by leveraging information technology. In addition to this the programme also links all the functional business units of the organisation together to operate as a single cohesive unit. This paper investigates whether or not SAB Miller should utilise a customer relationship management programme to provide off-trade retailers with world-class customer service. An important reason for this investigation is that the local beer market has experienced declining growth over the past few years. Furthermore SAB Miller which has had a monopoly in the South African beer market now faces increased competition in the premium segment of the beer market, which is experiencing growth and has good margins. In order to determine whether or not SAB Miller should institute a customer relationship management programme, a theoretical and empirical investigation was undertaken. The theoretical investigation provided a background to what components make up a customer relationship management programme and how these components are used to develop a customer relationship management strategic framework. Due to customer relationship management programmes not operating in isolation, the various key functions that support a customer relationship management programme were also introduced. Both the advantages and disadvantages of using such a programme were also introduced. The information technology aspects of the customer relationship management programme were also investigated. In terms of the empirical study it was determined that SAB Miller is not currently using a customer relationship management programme. The company, however, does make use of a tailored service package to segment their customers, to determine call frequencies by representatives, the financial needs of customers and what level of service to provide to customers. However, after conducting personal interviews with a sample of off-trade retailers in the Nelson Mandela Metropolitan Municipality, it was determined that SAB Miller and Namibian Breweries Ltd (Brandhouse) provided very similar levels of service in terms of key functions supported by a customer relationship management programme. Therefore, by introducing a customer relationship management programme, SAB Miller could enhance their service levels and profitability to off-trade retailers in the Nelson Mandela Metropolitan Municipality.
- Full Text:
- Date Issued: 2004
A study of recruitment and selection policies with specific reference to the Sundays River Valley Municipality
- Authors: Singanto, Nkosiyabo King
- Date: 2002
- Subjects: Employee selection -- South Africa
- Language: English
- Type: Thesis , Masters , MTech (Public Management)
- Identifier: vital:10773 , http://hdl.handle.net/10948/141 , Employee selection -- South Africa
- Description: In this dissertation, a study is undertaken of recruitment and selection policies with specific reference to the Sundays River Valley Municipality. The dissertation comprises of six chapters. The study is based on the assumptions that the Sundays River Valley Municipality does not have adequate recruitment and selection policies in place and that no clear division of duties has been made between councillors and officials with respect to the employment processes. Another assumption is that with better recruitment and selection policies in place, the Sundays River Valley Municipality will attract the best possible candidates for posts and better service delivery to communities. Further, this study is based on the assumption that in order for councillors and officials to be able to execute their duties effectively and efficiently and meet the requirements of the laws governing local government, they need to be knowledgeable and possess special skills and expertise. The primary objectives of the research included, inter alia, an investigation into theoretical processes of recruitment and selection policies with specific reference to the Sundays River Valley Municipality and motivation why the municipality needs to adopt formal guidelines to guide its recruitment and selection processes. This was followed by the constitutional and legislative measures affecting local government. The empirical survey and the research methodology are described as well as the interpretation of the research findings. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported. Finally, a number of conclusions are presented that were arrived at during the study, followed by specific recommendations. These are based on the findings of the empirical survey in order for Sundays River Valley Municipality councillors and officials to adopt formal guidelines to guide its recruitment and selection processes.
- Full Text:
- Date Issued: 2002
- Authors: Singanto, Nkosiyabo King
- Date: 2002
- Subjects: Employee selection -- South Africa
- Language: English
- Type: Thesis , Masters , MTech (Public Management)
- Identifier: vital:10773 , http://hdl.handle.net/10948/141 , Employee selection -- South Africa
- Description: In this dissertation, a study is undertaken of recruitment and selection policies with specific reference to the Sundays River Valley Municipality. The dissertation comprises of six chapters. The study is based on the assumptions that the Sundays River Valley Municipality does not have adequate recruitment and selection policies in place and that no clear division of duties has been made between councillors and officials with respect to the employment processes. Another assumption is that with better recruitment and selection policies in place, the Sundays River Valley Municipality will attract the best possible candidates for posts and better service delivery to communities. Further, this study is based on the assumption that in order for councillors and officials to be able to execute their duties effectively and efficiently and meet the requirements of the laws governing local government, they need to be knowledgeable and possess special skills and expertise. The primary objectives of the research included, inter alia, an investigation into theoretical processes of recruitment and selection policies with specific reference to the Sundays River Valley Municipality and motivation why the municipality needs to adopt formal guidelines to guide its recruitment and selection processes. This was followed by the constitutional and legislative measures affecting local government. The empirical survey and the research methodology are described as well as the interpretation of the research findings. This is followed by an explanation of the survey questionnaire used for the accumulation of data needed for the analysis. The research findings of the empirical survey were statistically analysed and reported. Finally, a number of conclusions are presented that were arrived at during the study, followed by specific recommendations. These are based on the findings of the empirical survey in order for Sundays River Valley Municipality councillors and officials to adopt formal guidelines to guide its recruitment and selection processes.
- Full Text:
- Date Issued: 2002
A study to analyse the organisational wellness present in a Port Elizabeth-based pharmaceutical company with the intent of developing and implementing an organisational wellness programme
- Authors: Sam, Nerine Carmel
- Date: 2005
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10929 , http://hdl.handle.net/10948/185
- Description: South African employees have found a wide range of stressors prevalent in their working experience. The impact of these stressors on the lives of the employees adversely affects the organisational effectiveness of any organisation. The 21st century business world has become more stressful and risky because of the daily workplace demands, coupled with internal competitive challenges, placed on employees. The effect of this stress on employees is seen in an increase in absenteeism, a loss in employee productivity, increased insurance premiums, reduced workforce efficiency and an increase in training and employment costs. As a result, organisations are compelled to commit their management team to ensuring their employees health and wellness. This can be achieved through the implementation of a structured wellness programme or policy. This study's intention, forming the main problem, was to determine the wellness programmes that would be required by the pharmaceutical company, Bodene (Pty) Ltd, in order to enhance, maintain and develop its organisational wellness. This resulted in the development of a wellness programme. The approach taken to resolve this problem began with an intensive literature survey to determine the critical wellness factors that literature indicated as necessary for employees to be successful and happy in their work environments and outside of them. This was followed by an empirical study undertaken within the Small Volume Parenteral department of the organisation. The study was undertaken by the administration of a structured employee questionnaire to blue collar workers and a select number of middle managers in order to determine the level of wellness present amongst the employees. In addition, a structured management questionnaire was administered to the Sister-on-site and the Industrial Relations manager in order to determine whether any wellness programmes currently existed within the organisation, the extent to which they had been implemented, the extent to which they are successful within the organisation and the role, if any, that management play in actively promoting employee wellness. Among the main findings, on the negative side, the study revealed that employees within the department are close-lipped when it comes to revealing information of a personal nature. This has resulted in a difficulty in assessing their sexual and financial wellness, in particular. With regards to management, findings revealed that the employees felt that there is not enough trust between the employee and management. It was also indicated that management is not as open as possible with the employees. In addition, employees indicated that they felt that there was a lack of communication among team members as well as various forms of discrimination existing in the organisation. On the positive side, the study has indicated that a respect for all cultures exists within the organisation. It has also indicated that a minimal amount of conflict is experienced between superiors and subordinates and that the majority of employees feel a sense of belonging within the organisation. Findings from the literature survey undertaken and the empirical study done within the organisation were integrated and a coherent organisational wellness programme was developed. The organisational wellness programme has been recommended to the management of Bodene (Pty) Ltd. If the programme is considered viable, it will be implemented within the organisation.
- Full Text:
- Date Issued: 2005
- Authors: Sam, Nerine Carmel
- Date: 2005
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10929 , http://hdl.handle.net/10948/185
- Description: South African employees have found a wide range of stressors prevalent in their working experience. The impact of these stressors on the lives of the employees adversely affects the organisational effectiveness of any organisation. The 21st century business world has become more stressful and risky because of the daily workplace demands, coupled with internal competitive challenges, placed on employees. The effect of this stress on employees is seen in an increase in absenteeism, a loss in employee productivity, increased insurance premiums, reduced workforce efficiency and an increase in training and employment costs. As a result, organisations are compelled to commit their management team to ensuring their employees health and wellness. This can be achieved through the implementation of a structured wellness programme or policy. This study's intention, forming the main problem, was to determine the wellness programmes that would be required by the pharmaceutical company, Bodene (Pty) Ltd, in order to enhance, maintain and develop its organisational wellness. This resulted in the development of a wellness programme. The approach taken to resolve this problem began with an intensive literature survey to determine the critical wellness factors that literature indicated as necessary for employees to be successful and happy in their work environments and outside of them. This was followed by an empirical study undertaken within the Small Volume Parenteral department of the organisation. The study was undertaken by the administration of a structured employee questionnaire to blue collar workers and a select number of middle managers in order to determine the level of wellness present amongst the employees. In addition, a structured management questionnaire was administered to the Sister-on-site and the Industrial Relations manager in order to determine whether any wellness programmes currently existed within the organisation, the extent to which they had been implemented, the extent to which they are successful within the organisation and the role, if any, that management play in actively promoting employee wellness. Among the main findings, on the negative side, the study revealed that employees within the department are close-lipped when it comes to revealing information of a personal nature. This has resulted in a difficulty in assessing their sexual and financial wellness, in particular. With regards to management, findings revealed that the employees felt that there is not enough trust between the employee and management. It was also indicated that management is not as open as possible with the employees. In addition, employees indicated that they felt that there was a lack of communication among team members as well as various forms of discrimination existing in the organisation. On the positive side, the study has indicated that a respect for all cultures exists within the organisation. It has also indicated that a minimal amount of conflict is experienced between superiors and subordinates and that the majority of employees feel a sense of belonging within the organisation. Findings from the literature survey undertaken and the empirical study done within the organisation were integrated and a coherent organisational wellness programme was developed. The organisational wellness programme has been recommended to the management of Bodene (Pty) Ltd. If the programme is considered viable, it will be implemented within the organisation.
- Full Text:
- Date Issued: 2005
A study to determine the degree to which the HIV/AIDS pandemic is being addressed at DaimlerCrysler, South Africa
- Authors: Strydom, Kariena
- Date: 2004
- Subjects: AIDS (Disease) -- South Africa , AIDS (Disease) -- Patients -- Employment -- South Africa , Automobile industry and trade -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10882 , http://hdl.handle.net/10948/186 , AIDS (Disease) -- South Africa , AIDS (Disease) -- Patients -- Employment -- South Africa , Automobile industry and trade -- South Africa -- East London
- Description: The aim of this research project was to determine the effectiveness of DaimlerChrysler South Africa’s efforts in addressing the HIV/AIDS pandemic. The devastating impacts of the HIV/AIDS pandemic have already been felt at the workplace as without further successful interventions, HIV/AIDS mortality at DaimlerChrysler South Africa (DCSA) was expected to peak in 2006. Investment in HIV/AIDS programmes has been proposed as good business practice. The DCSA HIV/AIDS Workplace Programme was thus established to limit the impact and consequences of the HIV/AIDS pandemic on its workers, their families and surrounding communities. The empirical survey, comprising a questionnaire, examined the attitude and perception of employees regarding the effectiveness of the DCSA HIV/AIDS Workplace Programme. The findings of the empirical survey corresponded with the findings of the literature survey in concluding that the DCSA HIV/AIDS Workplace Programme has been successful in effectively addressing the HIV/AIDS pandemic. A few aspects of the Workplace Programme need attention and recommendations have been made in order to contribute to the lowering of HIV/AIDS prevalence rates at DaimlerChrysler South Africa.
- Full Text:
- Date Issued: 2004
- Authors: Strydom, Kariena
- Date: 2004
- Subjects: AIDS (Disease) -- South Africa , AIDS (Disease) -- Patients -- Employment -- South Africa , Automobile industry and trade -- South Africa -- East London
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10882 , http://hdl.handle.net/10948/186 , AIDS (Disease) -- South Africa , AIDS (Disease) -- Patients -- Employment -- South Africa , Automobile industry and trade -- South Africa -- East London
- Description: The aim of this research project was to determine the effectiveness of DaimlerChrysler South Africa’s efforts in addressing the HIV/AIDS pandemic. The devastating impacts of the HIV/AIDS pandemic have already been felt at the workplace as without further successful interventions, HIV/AIDS mortality at DaimlerChrysler South Africa (DCSA) was expected to peak in 2006. Investment in HIV/AIDS programmes has been proposed as good business practice. The DCSA HIV/AIDS Workplace Programme was thus established to limit the impact and consequences of the HIV/AIDS pandemic on its workers, their families and surrounding communities. The empirical survey, comprising a questionnaire, examined the attitude and perception of employees regarding the effectiveness of the DCSA HIV/AIDS Workplace Programme. The findings of the empirical survey corresponded with the findings of the literature survey in concluding that the DCSA HIV/AIDS Workplace Programme has been successful in effectively addressing the HIV/AIDS pandemic. A few aspects of the Workplace Programme need attention and recommendations have been made in order to contribute to the lowering of HIV/AIDS prevalence rates at DaimlerChrysler South Africa.
- Full Text:
- Date Issued: 2004
Achieving successful implementation of lean manufacturing control systems, to achieve world class status, at Ford Motor Componay of Southern Africa
- Authors: Govender, Shawn Prakash
- Date: 2002
- Subjects: Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10909 , http://hdl.handle.net/10948/75 , Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Description: Ford Motor Company embarked on a new engine programme, called the Rocam Engine Programme, in the year 2001. This engine was developed specifically for the European market. The customer demand rate was small initially, but ramped up slowly over time. During the low production volume period, this engine was introduced into the local market to test the publics’ response. The response was overwhelmingly positive. The local market grew considerably in a short space of time. During the same time-period, the European customer demand increased, unexpectedly, by approximately 60 percent. The additional production volume placed an enormous amount of pressure on the Engine Plant facility. Two of the production lines in particular, were taking huge strain. These lines were not producing the demand quantities, and the product quality levels were dropping quickly. The research project is based purely on the lean manufacturing principles and philosophies. The aim of the study is to identify the deficiencies on these two production lines, thereby allowing corrective action to be taken. The research methodology comprised of the following steps: · A literature study was performed to give the reader a better understanding of the principles and philosophies of lean manufacturing. · A second literature study was also performed to get a better understanding of the continuous improvement philosophies of lean manufacturing. · A current state map, which depicts the existing situation on the line, was developed for both production lines. The existing situation was then compared to the fundamental principles and philosophies of a lean manufacturer. In this way the deficiencies were highlighted to management. Several recommendations were made regarding the data obtained in the study. The key ones are as follows: · First-line management needs to be trained and coached into managing their business by using quality, cost and delivery as the key performance metrics. They also have to be trained in team dynamics. This will promote cross-functional brainstorming and problem solving sessions. · The accurate collection and processing of base-measurement data should be treated as cardinal, and road shows by production personnel should be presented every week to top management. This will ensure that data is regularly collected and corrective action is continually taken to improve the current situation. Operating personnel needs to be trained in this discipline. Management needs to be serious about implementing lean production principles by enforcing these road shows. · The objectives of Kaizen, production management and the supporting departments (including maintenance and MP&L) ought to be the same in the interest of maximum productivity i.e. leaning towards world class. · First-line management must develop formal structured plans that will rectify the current on-line situation. Plans must include medium to longterm objective setting. Senior management need to coach the first-line management in this discipline. · Few production systems can be implemented without the necessary infrastructure conducive to supporting it. An infrastructure where production gets involved and takes ownership (policy deployment with regards to lines of communication and responsibility between Area Managers, Production Coordinators, Team Leaders and contractors) is what is required. Lean manufacturing deficiencies on the two production lines have been identified. A detailed implementation plan, which needs to be developed by the Ford Production System department, needs to be given to management. This plan needs to address the identified deficiencies in a timely manner that will assist in the Engine Plant meeting their production targets.
- Full Text:
- Date Issued: 2002
- Authors: Govender, Shawn Prakash
- Date: 2002
- Subjects: Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10909 , http://hdl.handle.net/10948/75 , Ford Motor Company of South Africa , Automobile industry and trade -- Management , Automobile industry and trade -- South Africa , Manufacturing industries -- Management
- Description: Ford Motor Company embarked on a new engine programme, called the Rocam Engine Programme, in the year 2001. This engine was developed specifically for the European market. The customer demand rate was small initially, but ramped up slowly over time. During the low production volume period, this engine was introduced into the local market to test the publics’ response. The response was overwhelmingly positive. The local market grew considerably in a short space of time. During the same time-period, the European customer demand increased, unexpectedly, by approximately 60 percent. The additional production volume placed an enormous amount of pressure on the Engine Plant facility. Two of the production lines in particular, were taking huge strain. These lines were not producing the demand quantities, and the product quality levels were dropping quickly. The research project is based purely on the lean manufacturing principles and philosophies. The aim of the study is to identify the deficiencies on these two production lines, thereby allowing corrective action to be taken. The research methodology comprised of the following steps: · A literature study was performed to give the reader a better understanding of the principles and philosophies of lean manufacturing. · A second literature study was also performed to get a better understanding of the continuous improvement philosophies of lean manufacturing. · A current state map, which depicts the existing situation on the line, was developed for both production lines. The existing situation was then compared to the fundamental principles and philosophies of a lean manufacturer. In this way the deficiencies were highlighted to management. Several recommendations were made regarding the data obtained in the study. The key ones are as follows: · First-line management needs to be trained and coached into managing their business by using quality, cost and delivery as the key performance metrics. They also have to be trained in team dynamics. This will promote cross-functional brainstorming and problem solving sessions. · The accurate collection and processing of base-measurement data should be treated as cardinal, and road shows by production personnel should be presented every week to top management. This will ensure that data is regularly collected and corrective action is continually taken to improve the current situation. Operating personnel needs to be trained in this discipline. Management needs to be serious about implementing lean production principles by enforcing these road shows. · The objectives of Kaizen, production management and the supporting departments (including maintenance and MP&L) ought to be the same in the interest of maximum productivity i.e. leaning towards world class. · First-line management must develop formal structured plans that will rectify the current on-line situation. Plans must include medium to longterm objective setting. Senior management need to coach the first-line management in this discipline. · Few production systems can be implemented without the necessary infrastructure conducive to supporting it. An infrastructure where production gets involved and takes ownership (policy deployment with regards to lines of communication and responsibility between Area Managers, Production Coordinators, Team Leaders and contractors) is what is required. Lean manufacturing deficiencies on the two production lines have been identified. A detailed implementation plan, which needs to be developed by the Ford Production System department, needs to be given to management. This plan needs to address the identified deficiencies in a timely manner that will assist in the Engine Plant meeting their production targets.
- Full Text:
- Date Issued: 2002
An analysis of customer service management strategies in an information technology organisation
- Authors: Majavu, Nyanisa
- Date: 2004
- Subjects: Information technology -- South Africa , Computer industry -- Customer services -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10885 , http://hdl.handle.net/10948/143 , Information technology -- South Africa , Computer industry -- Customer services -- South Africa
- Description: This study was evoked by a discussion with one of Dimension Data’s Service Management Executives. The discussion was centred around customer service management focus and on how to bring all stakeholders within the organisation to share this common goal. The critical aspect does not merely mean improving quality, but to exceed customers’ expectations according to Manning (1989:63). Quality and customer service have become a way of life rather than, short-term projects that can begin and end at will emphasises Manning (1989:91). There is a myriad of evidence to suggest that services are becoming critical to economic growth in most developing economies, one of such is South Africa. Thus South African industry requires substantial reflection both from the government and private sector regarding issues of service. Organisations therefore need to understand products and services as complex clusters of value adding satisfactions. The main problem of this research is as follows: What customer service management strategies are at the disposal of an information technology organisation? The main problem will be solved in the form of three sub-problems, by identifying what customer service management is. Secondly, depicting a customer service management model and lastly recognising customer service strategies that exist within Dimension Data.
- Full Text:
- Date Issued: 2004
- Authors: Majavu, Nyanisa
- Date: 2004
- Subjects: Information technology -- South Africa , Computer industry -- Customer services -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:10885 , http://hdl.handle.net/10948/143 , Information technology -- South Africa , Computer industry -- Customer services -- South Africa
- Description: This study was evoked by a discussion with one of Dimension Data’s Service Management Executives. The discussion was centred around customer service management focus and on how to bring all stakeholders within the organisation to share this common goal. The critical aspect does not merely mean improving quality, but to exceed customers’ expectations according to Manning (1989:63). Quality and customer service have become a way of life rather than, short-term projects that can begin and end at will emphasises Manning (1989:91). There is a myriad of evidence to suggest that services are becoming critical to economic growth in most developing economies, one of such is South Africa. Thus South African industry requires substantial reflection both from the government and private sector regarding issues of service. Organisations therefore need to understand products and services as complex clusters of value adding satisfactions. The main problem of this research is as follows: What customer service management strategies are at the disposal of an information technology organisation? The main problem will be solved in the form of three sub-problems, by identifying what customer service management is. Secondly, depicting a customer service management model and lastly recognising customer service strategies that exist within Dimension Data.
- Full Text:
- Date Issued: 2004