- Title
- Job satisfaction and workplace stress of public service staff in the Eastern and Western Cape of South Africa
- Creator
- De Koning, Divan
- Creator
- Van Niekerk, Roelf
- Subject
- Job stress
- Subject
- Job satisfaction -- South Africa -- Eastern Cape Job satisfaction -- South Africa -- Western Cape. Public service employment -- South Africa -- Eastern Cape Public service employment -- South Africa -- Western Cape
- Date Issued
- 2019
- Date
- 2019
- Type
- Thesis
- Type
- Masters
- Type
- MA
- Identifier
- http://hdl.handle.net/10948/39414
- Identifier
- vital:35244
- Description
- The aim of the study was to measure and explore the job satisfaction and workplace stress levels of public service staff within the Eastern and Western Cape of South Africa, as well as to establish the extent of the relationship between the areas of job satisfaction and workplace stress. The measure was predominantly administered to staff that the researcher came into contact with as a result of psychometric assessments that their employer required them to complete. The researcher facilitated the role of a service provider to the public service entities and utilised this opportunity to encourage staff to complete the measure. The measure covered five job satisfaction and seven workplace stress variables. 230 staff members completed the measure of which 170 was deemed to be useable. A quantitative study thereby enabling the investigation into the potential sources of job dissatisfaction and workplace stress was conducted. Eight hypotheses had been formulated in order to facilitate the comparisons and had been informed by prior research. The quantitative analysis established that both of the sections in the measure (job satisfaction and workplace stress) averaged Cronbach’s alphas in excess of .60 for the 12 variables measured, this, therefore, exceeded the minimum benchmark that had been set for the study. As such, the measures were considered to be appropriate measures of their respective constructs. Staff were most satisfied with the hours that they worked and least satisfied with their opportunities for promotion. Staff experienced the least amount of stress related to bullying at work and experienced the most stress related to the intensity with which they were expected to work. A moderate relationship between workplace stress and job satisfaction was identified along with strong relationships between the factors of, managerial support and work relationships; managerial support and work activities; and between role and work activities. Moderate support was found for hypothesis six which referred to the relationships between job satisfaction and age. The study aided in enhancing insight into the causes of workplace stress and job dissatisfaction within public service in South Africa and can serve as a basis for future studies into the public service industry.
- Format
- xi, 197 leaves
- Format
- Publisher
- Nelson Mandela University
- Publisher
- Faculty of Business and Economic Sciences
- Language
- English
- Rights
- Nelson Mandela University
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NMU School of Industrial Psychology and Human Resources
| Thumbnail | File | Description | Size | Format | |||
|---|---|---|---|---|---|---|---|
| View Details Download | SOURCE1 | Divan de Koning.pdf | 1 MB | Adobe Acrobat PDF | View Details Download |