Reconstruction and Development Programme in Post-apartheid South Africa: a study of Public Perceptions of the housing service delivery in Chris Hani Park Block 3 township, East London
- Cewuka, Thembakazi Gloriadaria
- Authors: Cewuka, Thembakazi Gloriadaria
- Date: 2013
- Subjects: Human services -- South Africa -- Eastern Cape , Economic assistance, Domestic -- South Africa -- Eastern Cape , Poverty -- Government policy -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Housing -- South Africa -- Eastern Cape , Poverty -- Economic aspects -- South Africa -- Eastern Cape , Eastern Cape -- South Africa , Post-apartheid , Service delivery , Public perception , Sustainability , Involvement
- Language: English
- Type: Thesis , Masters , M Soc Sc (Rural Development)
- Identifier: vital:11947 , http://hdl.handle.net/10353/d1005991 , Human services -- South Africa -- Eastern Cape , Economic assistance, Domestic -- South Africa -- Eastern Cape , Poverty -- Government policy -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Housing -- South Africa -- Eastern Cape , Poverty -- Economic aspects -- South Africa -- Eastern Cape , Eastern Cape -- South Africa , Post-apartheid , Service delivery , Public perception , Sustainability , Involvement
- Description: This research sought to understand the perceptions of the township dwellers who are the beneficiaries of the RDP houses in a selected township, Chris Hani block 3 in Mdantsane, East London, in the Eastern Cape. The study specifically sought to establish whether the houses delivered to the residents through the Reconstruction and Development Programme (RDP) adequately meet the basic standards prescribed by the relevant housing policy of South Africa. During the apartheid era black South Africans were marginalised, their development was separate from that of whites and they had no say in what was provided for them, hence they were inadequately housed. On coming into power, the post-apartheid government undertook through legislation to provide sustainable, adequate housing that would address the needs of the historically disadvantaged citizens/poor people of South Africa. The main finding of this study conducted on a sample of ten RDP housing beneficiaries, through personal interviews is that, the RDP is a good programme; however, its implementation is characterised by corruption and greed. The people, whom the programme is meant to benefit, have never been involved in their own development with the results that the houses provided to them, are of a sub-standard quality. The houses do not adequately address the housing needs of the people. The housing policies are also not adequately implemented. It is the author’s hope that the recommendations made by this study, if implemented, will improve the standard of the RDP houses provided to the poor people of South Africa.
- Full Text:
- Date Issued: 2013
- Authors: Cewuka, Thembakazi Gloriadaria
- Date: 2013
- Subjects: Human services -- South Africa -- Eastern Cape , Economic assistance, Domestic -- South Africa -- Eastern Cape , Poverty -- Government policy -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Housing -- South Africa -- Eastern Cape , Poverty -- Economic aspects -- South Africa -- Eastern Cape , Eastern Cape -- South Africa , Post-apartheid , Service delivery , Public perception , Sustainability , Involvement
- Language: English
- Type: Thesis , Masters , M Soc Sc (Rural Development)
- Identifier: vital:11947 , http://hdl.handle.net/10353/d1005991 , Human services -- South Africa -- Eastern Cape , Economic assistance, Domestic -- South Africa -- Eastern Cape , Poverty -- Government policy -- South Africa -- Eastern Cape , Economic development projects -- South Africa -- Eastern Cape , Housing -- South Africa -- Eastern Cape , Poverty -- Economic aspects -- South Africa -- Eastern Cape , Eastern Cape -- South Africa , Post-apartheid , Service delivery , Public perception , Sustainability , Involvement
- Description: This research sought to understand the perceptions of the township dwellers who are the beneficiaries of the RDP houses in a selected township, Chris Hani block 3 in Mdantsane, East London, in the Eastern Cape. The study specifically sought to establish whether the houses delivered to the residents through the Reconstruction and Development Programme (RDP) adequately meet the basic standards prescribed by the relevant housing policy of South Africa. During the apartheid era black South Africans were marginalised, their development was separate from that of whites and they had no say in what was provided for them, hence they were inadequately housed. On coming into power, the post-apartheid government undertook through legislation to provide sustainable, adequate housing that would address the needs of the historically disadvantaged citizens/poor people of South Africa. The main finding of this study conducted on a sample of ten RDP housing beneficiaries, through personal interviews is that, the RDP is a good programme; however, its implementation is characterised by corruption and greed. The people, whom the programme is meant to benefit, have never been involved in their own development with the results that the houses provided to them, are of a sub-standard quality. The houses do not adequately address the housing needs of the people. The housing policies are also not adequately implemented. It is the author’s hope that the recommendations made by this study, if implemented, will improve the standard of the RDP houses provided to the poor people of South Africa.
- Full Text:
- Date Issued: 2013
The role of co-oporate government and intergovernmental relations in promoting effective service delivery, a case of the Amathole District Municipality
- Authors: Haurovi, Maxwell
- Date: 2012
- Subjects: Intergovernmental cooperation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Decentralization in government -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government , Amathole District Municipality , Cooperative Government , Effectiveness , Intergovernmental Relations , National Government , Provincial Government , Service delivery , Sustainability
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11668 , http://hdl.handle.net/10353/d1007112 , Intergovernmental cooperation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Decentralization in government -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government , Amathole District Municipality , Cooperative Government , Effectiveness , Intergovernmental Relations , National Government , Provincial Government , Service delivery , Sustainability
- Description: The historic year of 1994 marked the demise of the apartheid government and its replacement with a new era of participative democracy in South Africa. Government in the new South Africa adopted a decentralised structure underpinned by chapter three of the Constitution (1996). Consequently, there are three spheres of government, which are, national, provincial and local levels. These spheres are obliged and mandated to mutually cooperate and support each other through peaceful interactions termed intergovernmental relations (IGR) which are aimed at achieving a cooperative system of government. IGR is institutionalised through forums which cut-across all spheres of government and such structures are established by the Intergovernmental Relations framework Act (No. 13 of 2005). Sustained intergovernmental cooperation can lead to an integrated and coordinated system of government, which can, deliver services effectively while meeting the needs of the citizens and ultimately promoting sustainable socio-economic development in South Africa.The aim of this empirical study was to assess the role played by cooperativegovernment and intergovernmental relations in promoting effective delivery of services in the Amathole District Municipality (ADM). Local government is the ‘grassroots’ government and it is where the actual rendering of services is situated which was reason behind the choice of the study area by the researcher. The study adopted amixed-method research paradigm in which both the quantitative and qualitative research paradigms were triangulated to ensure that the validity and reliability of the research findings is improved. Data in the study was gathered from a representative sample of seventy (70) respondents carefully selected using non-random sampling designs, viz, judgmental and snowball sampling. The study used both primary (questionnaires and interviews) and secondary (documentary analysis) sources of data to achieve the research objectives as validly as possible. Respondents in the study comprised of municipal officials, IGR practitioners, representatives from Community Based Organisations and the residents of ADM. Data analysis was done using the Statistical Package of Social Sciences (SPSS) software and the mains findings of the study were that; ADM has got IGR forums in existence although some of these are dormant and dysfunctional, only three out of the seven local municipalities in ADM are cooperative in IGR, there is general lack of political will on the side of politicians in terms of support of IGR initiatives, political factionism and interferences is crippling IGR and cooperation, the legal framework for IGR needs revision and revamping, there are still communities without access to basic services in ADM, public sector planning cycles are fragmented and need synergisation and IGR is not being monitored and evaluated. The study therefore recommended that; the relevant stakeholders in IGR should be fully dedicated towards cooperation, planning cycles for public entities need to be synergised, the National Planning Commission (NPC) should take an oversight role in the entire planning process, the legislation should be enacted which has a clause for punitive action being taken against those who fail to cooperate in IGR and the national, provincial and local governments should prioritise access to basic services in communities cooperatively.
- Full Text:
- Date Issued: 2012
- Authors: Haurovi, Maxwell
- Date: 2012
- Subjects: Intergovernmental cooperation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Decentralization in government -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government , Amathole District Municipality , Cooperative Government , Effectiveness , Intergovernmental Relations , National Government , Provincial Government , Service delivery , Sustainability
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: vital:11668 , http://hdl.handle.net/10353/d1007112 , Intergovernmental cooperation -- South Africa -- Eastern Cape , Human services -- South Africa -- Eastern Cape , Local government -- South Africa -- Eastern Cape , Sustainable development -- South Africa -- Eastern Cape , Decentralization in government -- South Africa -- Eastern Cape , Eastern Cape -- South Africa -- Politics and government , Amathole District Municipality , Cooperative Government , Effectiveness , Intergovernmental Relations , National Government , Provincial Government , Service delivery , Sustainability
- Description: The historic year of 1994 marked the demise of the apartheid government and its replacement with a new era of participative democracy in South Africa. Government in the new South Africa adopted a decentralised structure underpinned by chapter three of the Constitution (1996). Consequently, there are three spheres of government, which are, national, provincial and local levels. These spheres are obliged and mandated to mutually cooperate and support each other through peaceful interactions termed intergovernmental relations (IGR) which are aimed at achieving a cooperative system of government. IGR is institutionalised through forums which cut-across all spheres of government and such structures are established by the Intergovernmental Relations framework Act (No. 13 of 2005). Sustained intergovernmental cooperation can lead to an integrated and coordinated system of government, which can, deliver services effectively while meeting the needs of the citizens and ultimately promoting sustainable socio-economic development in South Africa.The aim of this empirical study was to assess the role played by cooperativegovernment and intergovernmental relations in promoting effective delivery of services in the Amathole District Municipality (ADM). Local government is the ‘grassroots’ government and it is where the actual rendering of services is situated which was reason behind the choice of the study area by the researcher. The study adopted amixed-method research paradigm in which both the quantitative and qualitative research paradigms were triangulated to ensure that the validity and reliability of the research findings is improved. Data in the study was gathered from a representative sample of seventy (70) respondents carefully selected using non-random sampling designs, viz, judgmental and snowball sampling. The study used both primary (questionnaires and interviews) and secondary (documentary analysis) sources of data to achieve the research objectives as validly as possible. Respondents in the study comprised of municipal officials, IGR practitioners, representatives from Community Based Organisations and the residents of ADM. Data analysis was done using the Statistical Package of Social Sciences (SPSS) software and the mains findings of the study were that; ADM has got IGR forums in existence although some of these are dormant and dysfunctional, only three out of the seven local municipalities in ADM are cooperative in IGR, there is general lack of political will on the side of politicians in terms of support of IGR initiatives, political factionism and interferences is crippling IGR and cooperation, the legal framework for IGR needs revision and revamping, there are still communities without access to basic services in ADM, public sector planning cycles are fragmented and need synergisation and IGR is not being monitored and evaluated. The study therefore recommended that; the relevant stakeholders in IGR should be fully dedicated towards cooperation, planning cycles for public entities need to be synergised, the National Planning Commission (NPC) should take an oversight role in the entire planning process, the legislation should be enacted which has a clause for punitive action being taken against those who fail to cooperate in IGR and the national, provincial and local governments should prioritise access to basic services in communities cooperatively.
- Full Text:
- Date Issued: 2012
Moving from bureacracy to revocracy: the role of leaders in accelerating transformation and service delivery in the public service
- Authors: Thakathi, Dovhani Reckson
- Date: 2013-09-10
- Subjects: Bureacracy -- revocracy , Service delivery
- Language: English
- Type: Inaugural lecture
- Identifier: vital:11971 , http://hdl.handle.net/10353/d1007275 , Bureacracy -- revocracy , Service delivery
- Description: Public Service
- Full Text:
- Date Issued: 2013-09-10
- Authors: Thakathi, Dovhani Reckson
- Date: 2013-09-10
- Subjects: Bureacracy -- revocracy , Service delivery
- Language: English
- Type: Inaugural lecture
- Identifier: vital:11971 , http://hdl.handle.net/10353/d1007275 , Bureacracy -- revocracy , Service delivery
- Description: Public Service
- Full Text:
- Date Issued: 2013-09-10
South Africa`s reflections and juxtapositions of puffery psychodynamic evaluation of public administration shortcomings: public protests versus elections outcomes
- Ijeoma, Edwin Okechukwu Chikata
- Authors: Ijeoma, Edwin Okechukwu Chikata
- Subjects: Public procurement , Service delivery , Corruption , Tender fraud , Cadre deployment , Law courts
- Language: English
- Type: Inaugural lecture
- Identifier: vital:11972 , http://hdl.handle.net/10353/d1007762 , Public procurement , Service delivery , Corruption , Tender fraud , Cadre deployment , Law courts
- Description: As the country concludes the second decade since the dawn of the new democratic dispensation in South Africa, there has been an explosion in the magnitude and intensity of service delivery related protest in the entire country. Such grumbling actions are a sign of the perceived growing frustration of the citizens of the failure of their government to provide service to them or a situation catalysed by the “enemies of the state”?. The governing party has to reflect on its policies and practices so as to rectify these in line with satisfying the citizens since these are the voters-cum-tax payers. Ironically, the protests related to service rendering are more frequent in the strongholds of the governing party, a situation which has led to some scholars handpicking the cadre deployment policy of the governing party as a failure. There are various incidences where residents or citizens had to take to the streets in protest of the manner in which the government has addressed the plight of the ordinary citizens. Some of these protests have turned into running battles between the residents and the police, sometimes even leading to death of protestors. One case in point is the death in Ficksburg of Andres Tatane on the 13 of April 2011, a protester from rubber bullet wounds in the Free State Province. The death has also been labelled a failure on the side of the police, same as those of the Marikana miners and the Mozambican Mido Macia on the 27 of February 2013, who also succumbed to police inflicted injuries. This paper probes the outcomes of elections and service delivery in the wake of the protracted rise in public service delivery protests. The paper also provides some recommendations which the governing parties can consider in reshaping its mandate and policies aimed at elimination the frequency of Public protest everywhere in the country.
- Full Text:
- Authors: Ijeoma, Edwin Okechukwu Chikata
- Subjects: Public procurement , Service delivery , Corruption , Tender fraud , Cadre deployment , Law courts
- Language: English
- Type: Inaugural lecture
- Identifier: vital:11972 , http://hdl.handle.net/10353/d1007762 , Public procurement , Service delivery , Corruption , Tender fraud , Cadre deployment , Law courts
- Description: As the country concludes the second decade since the dawn of the new democratic dispensation in South Africa, there has been an explosion in the magnitude and intensity of service delivery related protest in the entire country. Such grumbling actions are a sign of the perceived growing frustration of the citizens of the failure of their government to provide service to them or a situation catalysed by the “enemies of the state”?. The governing party has to reflect on its policies and practices so as to rectify these in line with satisfying the citizens since these are the voters-cum-tax payers. Ironically, the protests related to service rendering are more frequent in the strongholds of the governing party, a situation which has led to some scholars handpicking the cadre deployment policy of the governing party as a failure. There are various incidences where residents or citizens had to take to the streets in protest of the manner in which the government has addressed the plight of the ordinary citizens. Some of these protests have turned into running battles between the residents and the police, sometimes even leading to death of protestors. One case in point is the death in Ficksburg of Andres Tatane on the 13 of April 2011, a protester from rubber bullet wounds in the Free State Province. The death has also been labelled a failure on the side of the police, same as those of the Marikana miners and the Mozambican Mido Macia on the 27 of February 2013, who also succumbed to police inflicted injuries. This paper probes the outcomes of elections and service delivery in the wake of the protracted rise in public service delivery protests. The paper also provides some recommendations which the governing parties can consider in reshaping its mandate and policies aimed at elimination the frequency of Public protest everywhere in the country.
- Full Text:
A social media analytics framework for decision-making in citizen relationship management
- Authors: Yakobi, Khulekani
- Date: 2022-12
- Subjects: Social Media Analytics -- South Africa , Decision making --Mathematical models , Service delivery
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/60048 , vital:62815
- Description: Globally social media has shown unprecedented levels of adoption and Social Media Analytics (SMA) is a rapidly growing topic. For governments, SMA holds the promise of providing tools and frameworks to collect, monitor, analyse and visualise social media data, usually driven by specific requirements from a target application. However, social media data is noisy and unstructured, and organisations struggle to extract knowledge from this data, and convert it into actual intelligence. This study argues that SMA can support intelligent decision-making for Citizen Relationship Management (CzRM). CzRM is a growing effort of governments around the world to strive to respond rapidly to their citizens by fostering a closer relationship thereby creating more effective and efficient service delivery. However, there is a little evidence in literature on empirical studies of any existing decision-making framework for CzRM and SMA adoption. In particular, there is a gap with regards incorporating SMA into decision-making for CzRM of governments, particularly in developing countries like South Africa. The aim of this study was to develop a framework that provides guidelines, including methods and tools, incorporating SMA into decision-making for CzRM in the Gauteng Provincial Government (GPG) and the Free State Provincial Government (FSPG) of South Africa. A Systematic Literature Review (SLR) and conceptual analysis method was conducted to design the Social Media Analytics Framework for Decision-making in the context of CzRM (the SMAF). The findings from the literature review revealed several benefits and challenges with SMA, in particular the shortage of skills, guidelines, methods and tools for SMA. These challenges were used to draft guidelines that were included in the framework, which consists of five components that can be used to derive intelligent information from SMA. The pragmatic philosophy and a case study design was used to generate an in-depth, multifaceted understanding of the underlying problems in the case of the GPG and the FSPG. The German North-West Metropolitan region was used as a third case study to provide a more global perspective and a case of a developed country in terms of Gross Domestic Product. The scope of the study was limited to social media posts by provincial citizens related to CzRM and service delivery. Both formative and summative evaluations of the proposed theoretical framework were conducted. The formative evaluation was conducted v | Page as an Expert Review to receive feedback of the framework from the experts in the field of Computer Science and Information Systems. The findings validated the framework and some minor improvements were made based on the experts’ recommendations. Focus Group Discussions (FGDs) with participants from government managers and decision makers in the three cases were conducted. Case documents for the three cases were collected and reviewed. All collected data was analysed using the Qualitative Content Analysis (QCA) method and common categories and themes were identified. Summative evaluations were conducted in the form of a Field Study, which consisted of an analysis of Twitter data from the three cases, and a closing FGD with Business Intelligence (BI) experts at the primary case of the e-Government department of the GPG. The findings revealed that SMA has been adopted in all three cases; however, while their strategies are comprehensive their implementations are very much in their early stages. The findings also highlighted the status of SMA in government and some potential gaps and areas for implementing the framework. , Thesis (PhD) -- Faculty of Science, School of Computer Science, Mathematics, Physics and Statistics, 2022
- Full Text:
- Date Issued: 2022-12
- Authors: Yakobi, Khulekani
- Date: 2022-12
- Subjects: Social Media Analytics -- South Africa , Decision making --Mathematical models , Service delivery
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/60048 , vital:62815
- Description: Globally social media has shown unprecedented levels of adoption and Social Media Analytics (SMA) is a rapidly growing topic. For governments, SMA holds the promise of providing tools and frameworks to collect, monitor, analyse and visualise social media data, usually driven by specific requirements from a target application. However, social media data is noisy and unstructured, and organisations struggle to extract knowledge from this data, and convert it into actual intelligence. This study argues that SMA can support intelligent decision-making for Citizen Relationship Management (CzRM). CzRM is a growing effort of governments around the world to strive to respond rapidly to their citizens by fostering a closer relationship thereby creating more effective and efficient service delivery. However, there is a little evidence in literature on empirical studies of any existing decision-making framework for CzRM and SMA adoption. In particular, there is a gap with regards incorporating SMA into decision-making for CzRM of governments, particularly in developing countries like South Africa. The aim of this study was to develop a framework that provides guidelines, including methods and tools, incorporating SMA into decision-making for CzRM in the Gauteng Provincial Government (GPG) and the Free State Provincial Government (FSPG) of South Africa. A Systematic Literature Review (SLR) and conceptual analysis method was conducted to design the Social Media Analytics Framework for Decision-making in the context of CzRM (the SMAF). The findings from the literature review revealed several benefits and challenges with SMA, in particular the shortage of skills, guidelines, methods and tools for SMA. These challenges were used to draft guidelines that were included in the framework, which consists of five components that can be used to derive intelligent information from SMA. The pragmatic philosophy and a case study design was used to generate an in-depth, multifaceted understanding of the underlying problems in the case of the GPG and the FSPG. The German North-West Metropolitan region was used as a third case study to provide a more global perspective and a case of a developed country in terms of Gross Domestic Product. The scope of the study was limited to social media posts by provincial citizens related to CzRM and service delivery. Both formative and summative evaluations of the proposed theoretical framework were conducted. The formative evaluation was conducted v | Page as an Expert Review to receive feedback of the framework from the experts in the field of Computer Science and Information Systems. The findings validated the framework and some minor improvements were made based on the experts’ recommendations. Focus Group Discussions (FGDs) with participants from government managers and decision makers in the three cases were conducted. Case documents for the three cases were collected and reviewed. All collected data was analysed using the Qualitative Content Analysis (QCA) method and common categories and themes were identified. Summative evaluations were conducted in the form of a Field Study, which consisted of an analysis of Twitter data from the three cases, and a closing FGD with Business Intelligence (BI) experts at the primary case of the e-Government department of the GPG. The findings revealed that SMA has been adopted in all three cases; however, while their strategies are comprehensive their implementations are very much in their early stages. The findings also highlighted the status of SMA in government and some potential gaps and areas for implementing the framework. , Thesis (PhD) -- Faculty of Science, School of Computer Science, Mathematics, Physics and Statistics, 2022
- Full Text:
- Date Issued: 2022-12
- «
- ‹
- 1
- ›
- »