A framework to improve social media as a communication tool in technical vocational education and training colleges in South Africa: a case of twitter.
- Nyamanhare, Sangudzayi Innocent
- Authors: Nyamanhare, Sangudzayi Innocent
- Date: 2021-02
- Subjects: Social media , Education, Higher , Universities and colleges
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20495 , vital:46008
- Description: South Africa uses social media as a communication tool. The use of Twitter as a communication tool in Technical Vocational Education and Training Colleges (TVET) in South Africa is a crucial factor for efficient and effective communication between TVET College administration and stakeholders such as prospective students, students, prospective employers, prospective employees and the Twitter community which follow various Twitter accounts. Literature has found that TVET Colleges use Twitter in a monologic manner which promotes one-way information flow. Twitter is also used in a limited fashion and within silos within TVET Colleges that have incorporated this social media platform into their communication strategy. The main purpose of this research study was to develop a framework to improve social media as a communication tool in TVET Colleges in South Africa. The Social Media-Integration- Theory-Model was used as the theoretical framework to evaluate the use of Twitter in TVET Colleges in South Africa, thus enabling the development of critical success factors to improve the use of social media as a communication tool. The Interpretivist paradigm and qualitative research approach was chosen for this study. Netnography was used to collect the online data from Twitter that was analysed in the study. Data was collected from 36 TVET Colleges in South Africa that have a Twitter account over a one-year period (April 2019 – March 2020). After the data collection, content and thematic analysis were used to analyse the date. The study developed a framework from the analyses of tweets which incorporated the four constructs from the Social-Media-Integration-Theory-Model. The study also developed five critical success factors, namely, procuring and maintaining of ICT infrastructure; implementing a policy that guide the use of social networks for communication purposes in TVET Colleges; raising awareness on the use of Twitter as a tool for communication; intensive training to manage administration of Twitter accounts and appointing champions to promote Twitter as a communication tool in TVET Colleges. , Thesis (MCom) (Information Systems)-- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-02
- Authors: Nyamanhare, Sangudzayi Innocent
- Date: 2021-02
- Subjects: Social media , Education, Higher , Universities and colleges
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20495 , vital:46008
- Description: South Africa uses social media as a communication tool. The use of Twitter as a communication tool in Technical Vocational Education and Training Colleges (TVET) in South Africa is a crucial factor for efficient and effective communication between TVET College administration and stakeholders such as prospective students, students, prospective employers, prospective employees and the Twitter community which follow various Twitter accounts. Literature has found that TVET Colleges use Twitter in a monologic manner which promotes one-way information flow. Twitter is also used in a limited fashion and within silos within TVET Colleges that have incorporated this social media platform into their communication strategy. The main purpose of this research study was to develop a framework to improve social media as a communication tool in TVET Colleges in South Africa. The Social Media-Integration- Theory-Model was used as the theoretical framework to evaluate the use of Twitter in TVET Colleges in South Africa, thus enabling the development of critical success factors to improve the use of social media as a communication tool. The Interpretivist paradigm and qualitative research approach was chosen for this study. Netnography was used to collect the online data from Twitter that was analysed in the study. Data was collected from 36 TVET Colleges in South Africa that have a Twitter account over a one-year period (April 2019 – March 2020). After the data collection, content and thematic analysis were used to analyse the date. The study developed a framework from the analyses of tweets which incorporated the four constructs from the Social-Media-Integration-Theory-Model. The study also developed five critical success factors, namely, procuring and maintaining of ICT infrastructure; implementing a policy that guide the use of social networks for communication purposes in TVET Colleges; raising awareness on the use of Twitter as a tool for communication; intensive training to manage administration of Twitter accounts and appointing champions to promote Twitter as a communication tool in TVET Colleges. , Thesis (MCom) (Information Systems)-- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-02
A framework to influence the behavioural intention of adults to monitor their health using gamification: a case of discovery vitality in East London, South Africa.
- Authors: Ntshona, Linda
- Date: 2021-09
- Subjects: Autonomy (Psychology) , Medical telematics. , Patient self-monitoring.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22242 , vital:52005
- Description: The epidemic of overweight or obesity conditions has become a public health concern in South Africa, and signifies major challenges of chronic diseases affecting the healthcare sector. Recent years have noted the increasing prevalence of gamification and development across all age groups. The rapid adoption and use of gamification as a tool to improve adult motivation and engagement when monitoring their health and wellness is an essential form of health intervention. Gamification allows its users to keep track of their health in real time and encourages an active healthy lifestyle behaviour. Research has found that there are factors that may inhibit the behavioural intention of adults to use gamification for health monitoring in the long term. These factors include cost or membership fees associated with gamification that uses Discovery Vitality and privacy concerns. The main aim of this research study was to develop a framework to influence the behavioural intention of adults to monitor their health through gamification making use of Discovery Vitality as the case study. The self-determination theory was used as the theoretical framework to ensure continuance usage of gamification for sustained health monitoring. A qualitative research approach was chosen for this study. The purposive sampling technique was selected to identify 20 adults between the ages of 18-59 years that are members of Discovery Vitality in East London, South Africa. Interviews were conducted with the 20 participants to identify the factors that will influence their behavioural intention to make use of gamification to monitor their health. After data collection, thematic analysis was used to analyse the data and the data provided by the participants was organised and summarised into relevant themes to answer the main research question. The study developed a framework which incorporated the four constructs of the self-determination theory, namely perceived autonomy, competence, relatedness and satisfaction of basic psychological needs for sustained health monitoring. The study also developed the five factors influencing the behavioural intention of adults to continue using gamification for sustained health monitoring. These factors are known as: broad appeal, applicability and accessibility through mobile technology and pervasive sensors, development and accomplishment, employment of creativity and feedback, and lastly social influence and relatedness. The recognition of weight loss, tracking and monitoring of physical activities and medication adherence was found to positively influence the behavioural intention of adults to continuosly use gamification to monitor their health. , Thesis (MCom) (Information Systems) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-09
- Authors: Ntshona, Linda
- Date: 2021-09
- Subjects: Autonomy (Psychology) , Medical telematics. , Patient self-monitoring.
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22242 , vital:52005
- Description: The epidemic of overweight or obesity conditions has become a public health concern in South Africa, and signifies major challenges of chronic diseases affecting the healthcare sector. Recent years have noted the increasing prevalence of gamification and development across all age groups. The rapid adoption and use of gamification as a tool to improve adult motivation and engagement when monitoring their health and wellness is an essential form of health intervention. Gamification allows its users to keep track of their health in real time and encourages an active healthy lifestyle behaviour. Research has found that there are factors that may inhibit the behavioural intention of adults to use gamification for health monitoring in the long term. These factors include cost or membership fees associated with gamification that uses Discovery Vitality and privacy concerns. The main aim of this research study was to develop a framework to influence the behavioural intention of adults to monitor their health through gamification making use of Discovery Vitality as the case study. The self-determination theory was used as the theoretical framework to ensure continuance usage of gamification for sustained health monitoring. A qualitative research approach was chosen for this study. The purposive sampling technique was selected to identify 20 adults between the ages of 18-59 years that are members of Discovery Vitality in East London, South Africa. Interviews were conducted with the 20 participants to identify the factors that will influence their behavioural intention to make use of gamification to monitor their health. After data collection, thematic analysis was used to analyse the data and the data provided by the participants was organised and summarised into relevant themes to answer the main research question. The study developed a framework which incorporated the four constructs of the self-determination theory, namely perceived autonomy, competence, relatedness and satisfaction of basic psychological needs for sustained health monitoring. The study also developed the five factors influencing the behavioural intention of adults to continue using gamification for sustained health monitoring. These factors are known as: broad appeal, applicability and accessibility through mobile technology and pervasive sensors, development and accomplishment, employment of creativity and feedback, and lastly social influence and relatedness. The recognition of weight loss, tracking and monitoring of physical activities and medication adherence was found to positively influence the behavioural intention of adults to continuosly use gamification to monitor their health. , Thesis (MCom) (Information Systems) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2021-09
A framework to prepare an information security awareness and training programme for a provincial government department in the Eastern Cape, South Africa.
- Authors: Potelwa, Zandile
- Date: 2022-03
- Subjects: Information technology--Security measures. , Employees--Training of. , Data encryption (Computer science)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22289 , vital:52016
- Description: Provincial government departments do not have good audit reports on the information security section. The underlying issues are human factors associated with employee interaction with Information and Communication Technology (ICT). The problem to be addressed is how a provincial government needs to focus on employees’ information security awareness so that there is a residual improvement in information security culture to realise unqualified government audits for information security. A case study approach that focused on the provincial government departments in the Eastern Cape Province was used. The primary data was collected using semi-structured interviews containing questions related to information security awareness. Microsoft Teams was used to conduct online semi-structured interviews with 12 provincial government IT staff from two identified provincial departments. The data was analysed using thematic analysis and MS Excel for coding. The findings then were used to determine the outcome of this study which is the framework for preparing an information security awareness programme. The outcome of the study was achieved by condensing the themes that emerged in both the primary and secondary data. The framework was then explained as a way of recommending the importance of preparing information security awareness and training programmes in changing information security behaviour. The derived artefact of this study is an information security awareness framework that can be utilised in a provincial government department to increase the awareness of information security amongst government employees. The contribution of this study is a framework based on the Protection Motivation Theory and the Organisational Culture, to ascertain employees’ actions in relation to information risks and threats; requirements for preparing an information security awareness program for public sector employees and to determine the requirements to be considered when building information security culture in provincial government departments. The proposed framework can then be used to establish an information security culture within the government departments, which will mitigate security risks and threats. The significance of this study as per the constructs of ISA and training show that it can challenge thinking of how ISA can be prepared for not only provincial government but also for state-owned entities or local government. , Thesis (MCom) (Information Systems) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-03
- Authors: Potelwa, Zandile
- Date: 2022-03
- Subjects: Information technology--Security measures. , Employees--Training of. , Data encryption (Computer science)
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22289 , vital:52016
- Description: Provincial government departments do not have good audit reports on the information security section. The underlying issues are human factors associated with employee interaction with Information and Communication Technology (ICT). The problem to be addressed is how a provincial government needs to focus on employees’ information security awareness so that there is a residual improvement in information security culture to realise unqualified government audits for information security. A case study approach that focused on the provincial government departments in the Eastern Cape Province was used. The primary data was collected using semi-structured interviews containing questions related to information security awareness. Microsoft Teams was used to conduct online semi-structured interviews with 12 provincial government IT staff from two identified provincial departments. The data was analysed using thematic analysis and MS Excel for coding. The findings then were used to determine the outcome of this study which is the framework for preparing an information security awareness programme. The outcome of the study was achieved by condensing the themes that emerged in both the primary and secondary data. The framework was then explained as a way of recommending the importance of preparing information security awareness and training programmes in changing information security behaviour. The derived artefact of this study is an information security awareness framework that can be utilised in a provincial government department to increase the awareness of information security amongst government employees. The contribution of this study is a framework based on the Protection Motivation Theory and the Organisational Culture, to ascertain employees’ actions in relation to information risks and threats; requirements for preparing an information security awareness program for public sector employees and to determine the requirements to be considered when building information security culture in provincial government departments. The proposed framework can then be used to establish an information security culture within the government departments, which will mitigate security risks and threats. The significance of this study as per the constructs of ISA and training show that it can challenge thinking of how ISA can be prepared for not only provincial government but also for state-owned entities or local government. , Thesis (MCom) (Information Systems) -- University of Fort Hare, 2022
- Full Text:
- Date Issued: 2022-03
A gender responsive entrepreneurship development (GRED) model for Zimbabwe’s creative industry: : A focus on women sculptors
- Basiyawo, Patricia Heriette Mwedzi https://orcid.org/0000-0003-3889-177X
- Authors: Basiyawo, Patricia Heriette Mwedzi https://orcid.org/0000-0003-3889-177X
- Date: 2021-06
- Subjects: Entrepreneurship , Women-owned business enterprises , Women artists -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21748 , vital:51748
- Description: This study was based on the GRED model and it sought to proffer solution to the challenges being faced by women sculptor entrepreneurs in Zimbabwe’s creative industry. The solution is set to help the policy makers, women in the creative industry and non-governmental organizations that work with women in the sculpting industry. The study’s main thrust was to create a gender responsive entrepreneurship development model for Zimbabwe’s creative industry. The entire study was anchored on determining the conceptual and contextual basis for a gender responsive approach to entrepreneurial development interventions, interrogating current government entrepreneurship approaches in Zimbabwe, determining important antecedents for entrepreneurship development that respond to gender dynamics within the creative industry in Zimbabwe and designing a GRED model for Zimbabwe’s creative industry basing on the findings of the research. The research employed qualitative research, through which focus group discussions, individual interviews, observations and document analysis were exploited for data collection. Armed with permission from UREC and the Ministries responsible for the creative industry, this study established that women in the creative industry were marginalized, poorly resourced and that government approaches and strategies were not being well implemented to benefit them. The study also revealed that most of the entrepreneurial activities were marred by corruption. The following tenets were recommended to foster viable women sculptors’ entrepreneurship: 50:50 representation, robust use of opportunities, business registration, forming of associations, funding, support, training, exhibitions, records keeping, monitoring and evaluation. The above tenets formed the basis of the constructed GRED model. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2021-06
- Authors: Basiyawo, Patricia Heriette Mwedzi https://orcid.org/0000-0003-3889-177X
- Date: 2021-06
- Subjects: Entrepreneurship , Women-owned business enterprises , Women artists -- Zimbabwe
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/21748 , vital:51748
- Description: This study was based on the GRED model and it sought to proffer solution to the challenges being faced by women sculptor entrepreneurs in Zimbabwe’s creative industry. The solution is set to help the policy makers, women in the creative industry and non-governmental organizations that work with women in the sculpting industry. The study’s main thrust was to create a gender responsive entrepreneurship development model for Zimbabwe’s creative industry. The entire study was anchored on determining the conceptual and contextual basis for a gender responsive approach to entrepreneurial development interventions, interrogating current government entrepreneurship approaches in Zimbabwe, determining important antecedents for entrepreneurship development that respond to gender dynamics within the creative industry in Zimbabwe and designing a GRED model for Zimbabwe’s creative industry basing on the findings of the research. The research employed qualitative research, through which focus group discussions, individual interviews, observations and document analysis were exploited for data collection. Armed with permission from UREC and the Ministries responsible for the creative industry, this study established that women in the creative industry were marginalized, poorly resourced and that government approaches and strategies were not being well implemented to benefit them. The study also revealed that most of the entrepreneurial activities were marred by corruption. The following tenets were recommended to foster viable women sculptors’ entrepreneurship: 50:50 representation, robust use of opportunities, business registration, forming of associations, funding, support, training, exhibitions, records keeping, monitoring and evaluation. The above tenets formed the basis of the constructed GRED model. , Thesis (PhD) -- Faculty of Management and Commerce, 2021
- Full Text:
- Date Issued: 2021-06
A longitudinal investigation into employability : student transition and experiences from tertiary education into the labour market
- Authors: Harry, Tinashe Timothy
- Date: 2018
- Subjects: Employability Graduate students Labor market
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10353/11053 , vital:37015
- Description: Orientation: Several policies have been formulated by the government to redress the inequalities of apartheid. However, the policies have not yielded any positive results as many graduates from Historically Disadvantaged Institutes (HDIs) continue to struggle in the open labour market as compared to graduates from Historically Advantaged Institutes (HAIs). This has been mainly attributed to the legacy of apartheid in several previous studies. As a result, most of these previously disadvantaged individuals (mostly Black Africans) struggle to make the transition from higher education into the world of work. Research Purpose: This study thus explores the journeys of these Black African students from HDIs to understand the transition and experiences from tertiary education into the labour market. Further, the research sought to understand how these transitions and experiences manifest in a context of high unemployment. Finally, the resolution tactics used by students in such a context are given attention. Research approach, design and method: A longitudinal qualitative approach was deemed appropriate for the study as the aim was to understand the changes that occurred over time. The data was collected over a two-year period. A narrative inquiry was utilized as it allowed the participants to share their perceptions without limitations. A total of 30 participants partook in the study. The participants were selected using a purposive sampling to ensure the right participants were involved in the study. The main criteria for selection to participate was that the participants had to be enrolled with a HDI. Main findings: The narratives of the participants led to the formulation of six main themes that were regarded as affecting the transitions and experiences of the Black graduates from HDIs; namely, (1) socio-economic background, (2) education system, (3) labour market experiences, (4) geographical location, (5) social capital and (6) student resolutions to the challenges of employability. A previously disadvantaged background resulted in the participants being recipients of poor education quality, no social networks or information to navigate the labour market and limited access to the labour market due to secluded residential areas. Subsequently, most participants were unable to take responsibility of enhancing their own employability. Contribution: It is not the sole responsibility of the higher education institutes to produce employable graduates, but it's a process that should also involve government, students and employers. As long as the social inequality remains an issue in the country all the efforts to improve employability and transition into the open labour market will be in vain. Furthermore, employers must work together with higher education institutes by offering programs such as internships and career expos to enhance the employability of the graduates. A Graduate Transition Model (GTM) is suggested based on the findings of this research.
- Full Text:
- Date Issued: 2018
- Authors: Harry, Tinashe Timothy
- Date: 2018
- Subjects: Employability Graduate students Labor market
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10353/11053 , vital:37015
- Description: Orientation: Several policies have been formulated by the government to redress the inequalities of apartheid. However, the policies have not yielded any positive results as many graduates from Historically Disadvantaged Institutes (HDIs) continue to struggle in the open labour market as compared to graduates from Historically Advantaged Institutes (HAIs). This has been mainly attributed to the legacy of apartheid in several previous studies. As a result, most of these previously disadvantaged individuals (mostly Black Africans) struggle to make the transition from higher education into the world of work. Research Purpose: This study thus explores the journeys of these Black African students from HDIs to understand the transition and experiences from tertiary education into the labour market. Further, the research sought to understand how these transitions and experiences manifest in a context of high unemployment. Finally, the resolution tactics used by students in such a context are given attention. Research approach, design and method: A longitudinal qualitative approach was deemed appropriate for the study as the aim was to understand the changes that occurred over time. The data was collected over a two-year period. A narrative inquiry was utilized as it allowed the participants to share their perceptions without limitations. A total of 30 participants partook in the study. The participants were selected using a purposive sampling to ensure the right participants were involved in the study. The main criteria for selection to participate was that the participants had to be enrolled with a HDI. Main findings: The narratives of the participants led to the formulation of six main themes that were regarded as affecting the transitions and experiences of the Black graduates from HDIs; namely, (1) socio-economic background, (2) education system, (3) labour market experiences, (4) geographical location, (5) social capital and (6) student resolutions to the challenges of employability. A previously disadvantaged background resulted in the participants being recipients of poor education quality, no social networks or information to navigate the labour market and limited access to the labour market due to secluded residential areas. Subsequently, most participants were unable to take responsibility of enhancing their own employability. Contribution: It is not the sole responsibility of the higher education institutes to produce employable graduates, but it's a process that should also involve government, students and employers. As long as the social inequality remains an issue in the country all the efforts to improve employability and transition into the open labour market will be in vain. Furthermore, employers must work together with higher education institutes by offering programs such as internships and career expos to enhance the employability of the graduates. A Graduate Transition Model (GTM) is suggested based on the findings of this research.
- Full Text:
- Date Issued: 2018
A Mobile social networking framework to create a virtual community of practice in aid of rural small , medium and macro-sized enterprise support and development
- Authors: Muwunga-Zake, Oliva Jullian
- Date: 2016
- Subjects: Communication in economic development Information technology -- Social aspects Social media Rural development
- Language: English
- Type: Thesis , Doctoral , Degree
- Identifier: http://hdl.handle.net/10353/5785 , vital:29393
- Description: Rural community media are identified as a critical component of the rural community communication process. These SMMEs are however struggling to achieve sustainability and operate effectively due to the various challenges and constraints impacting them. This study seeks to address this by developing a Rural Community Media Mobile Social Networking Framework that will create a virtual community of practice for the purposes of support of rural entrepreneurs in small, medium and macro enterprises (SMMES) in the Eastern Cape Province of South Africa. The author has specifically scoped this research to focus on Rural Community Media as a specialised subsegment of entrepreneurs operating in rural areas. The reasons for this decision were in part due to the effect and impact of community media on socio-economic development due to the role they play in enabling access to information and knowledge and giving a voice to poor and isolated communities The study proposes that provision of access to relevant information and knowledge via a mobile social networking framework would assist in cutting implementation costs through utilisation of a platform that is already there (known as rural community media). This study is scoped to focus specifically on rural community media with fieldwork conducted in the province of the Eastern Cape, South Africa. In summary the Research Methodology applied is as follows: - Research Philosophy: The interpretive research philosophy was chosen for this study - Research Design: This study will apply qualitative design - Research Approach: The case study approach will be used in the study - Data Collection Techniques: Source data will be comprised of primary and secondary data. Primary data will be collected through implementation of a questionnaire and expert reviews, while the secondary data will be collected through literature review. Hermeneutics will be used as the data collection technique in this study. - Data analysis: Cross-case data analysis will be applied Key findings included that rural community media already utilise mobile technology and social media/networking to conduct business. Rural community media required access to information and knowledge pertaining to internal business process, funding, governance, training and access to skilled resources. Mobile social networking is identified as a suitable vehicle for delivery. A Rural Community Media Social Networking Framework was developed as a result of this study. Framework elements were supported, and in some cases modified, by case study findings and expert review feedback.
- Full Text:
- Date Issued: 2016
- Authors: Muwunga-Zake, Oliva Jullian
- Date: 2016
- Subjects: Communication in economic development Information technology -- Social aspects Social media Rural development
- Language: English
- Type: Thesis , Doctoral , Degree
- Identifier: http://hdl.handle.net/10353/5785 , vital:29393
- Description: Rural community media are identified as a critical component of the rural community communication process. These SMMEs are however struggling to achieve sustainability and operate effectively due to the various challenges and constraints impacting them. This study seeks to address this by developing a Rural Community Media Mobile Social Networking Framework that will create a virtual community of practice for the purposes of support of rural entrepreneurs in small, medium and macro enterprises (SMMES) in the Eastern Cape Province of South Africa. The author has specifically scoped this research to focus on Rural Community Media as a specialised subsegment of entrepreneurs operating in rural areas. The reasons for this decision were in part due to the effect and impact of community media on socio-economic development due to the role they play in enabling access to information and knowledge and giving a voice to poor and isolated communities The study proposes that provision of access to relevant information and knowledge via a mobile social networking framework would assist in cutting implementation costs through utilisation of a platform that is already there (known as rural community media). This study is scoped to focus specifically on rural community media with fieldwork conducted in the province of the Eastern Cape, South Africa. In summary the Research Methodology applied is as follows: - Research Philosophy: The interpretive research philosophy was chosen for this study - Research Design: This study will apply qualitative design - Research Approach: The case study approach will be used in the study - Data Collection Techniques: Source data will be comprised of primary and secondary data. Primary data will be collected through implementation of a questionnaire and expert reviews, while the secondary data will be collected through literature review. Hermeneutics will be used as the data collection technique in this study. - Data analysis: Cross-case data analysis will be applied Key findings included that rural community media already utilise mobile technology and social media/networking to conduct business. Rural community media required access to information and knowledge pertaining to internal business process, funding, governance, training and access to skilled resources. Mobile social networking is identified as a suitable vehicle for delivery. A Rural Community Media Social Networking Framework was developed as a result of this study. Framework elements were supported, and in some cases modified, by case study findings and expert review feedback.
- Full Text:
- Date Issued: 2016
A model for enhancing trust in information systems tools within Nigeria media planning agencies
- Olaitan, Olutoyin https://orcid.org/0000-0002-5350-4136
- Authors: Olaitan, Olutoyin https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Information resources management--Nigeria , Information networks--Security measures--Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24904 , vital:63669
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom IS) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
- Authors: Olaitan, Olutoyin https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Information resources management--Nigeria , Information networks--Security measures--Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24904 , vital:63669
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom IS) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
A model for enhancing trust in information systems tools within Nigerian media planning agencies
- Olutoyin, Olaitan https://orcid.org/0000-0002-5350-4136
- Authors: Olutoyin, Olaitan https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Advertising media planning -- Nigeria , Information resources management -- Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25592 , vital:64337
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
- Authors: Olutoyin, Olaitan https://orcid.org/0000-0002-5350-4136
- Date: 2014-06
- Subjects: Advertising media planning -- Nigeria , Information resources management -- Nigeria
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/25592 , vital:64337
- Description: Media Planning Agencies (MPAs) are responsible for purchasing time and advertising space on behalf of organisations who desire to advertise or market their products and services (Kupoluyi, 2011). These agencies perform their tasks based on the evaluative factors of pricing, demographics, reach, psychographics and other factors relevant to the clients’ target market which are all enabled by technology. MPAs utilise industry specific Information Systems (IS) tools in their business processes. McKnight (2005) contends that trust in IS tools directly impacts on the willingness of a user to depend on such IS tools for accomplishing their goals. The research problem exists due to the fact that the current level of trust in these IS tools employed within MPAs in Nigeria is very low (Egbonwon, 2012). This distrust has led to the non-optimisation of the available tools. Empirical findings reveal that most of the personnel in these agencies prefer to actualise their processes manually, or at best with the limited aid of Microsoft Office tools such as Excel and Word (Akharume, 2012). Thus the research problem investigated trust-enhancing mechanisms for IS tools in MPAs to improve efficient and effective use. The study conducted an in-depth critique of the role of trust in maximizing IS tools to improve efficiency and effectiveness within Nigerian Small and Medium Enterprises (SMEs). This was done through a literature review and questionnaire. The output of the research process is the proposition of a model for enhancing trust in IS tools within MPAs. The study proposed that the enhancement of trust in IS tools will lead to optimal use of these tools, thus leading to efficiency and effectiveness in the operations of Nigerian MPAs. The model was developed by following Hevner, March, Park and Ram’s (2004) Design Science research guidelines and validated through an expert review process. The outcome of the expert review was used to further refine the model and thereafter conclude the study. It is believed that the outcome of this research will empower MPAs to become competitive nationally, grow into global players in their industry and achieve efficiency with regards to how business is conducted. , Thesis (MCom) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-06
A model for secure and usable passphrases for multilingual users
- Authors: Maoneke, Pardon Blessings
- Date: 2019
- Subjects: Computers -- Access control -- Passwords Computer security
- Language: English
- Type: Thesis , Doctoral , PhD (Information Systems)
- Identifier: http://hdl.handle.net/10353/12571 , vital:39289
- Description: Research on more than 100 million passwords that have been leaked to the public domain has uncovered various security limitations associated with user-generated short passwords. Long passwords (passphrases) are considered an alternative solution that could provide a balance between security and usability. However, the literature shows a lack of consistency in the security and usability contributions of passphrases. For example, studies that investigated passphrase security focusing on structural dependencies at character level found passphrases to be secure. Inversely, other research findings suggest that passphrase security could be compromised by the use of predictable grammatical rules, popular words in a natural language and keyboard patterns. This is further exacerbated by research on passphrases that is focused on the Global North. This is a huge concern given that results from inter-cultural studies suggest that local languages do influence password structure and to some extent, password usability and security. To address these gaps in the literature, this study used socio-technical theory which emphasised both the social and technical aspects of the phenomenon under study. Psychological studies show that the memory has limited capacity, something that threatens password usability; hence, the need to utilise information that is already known during password generation. Socio-cultural theory suggests that the information that is already known by users is contextually informed, hence sociocultural theory was applied to understand the contextual factors that could be used to enhance passphrase security and usability. With reference to the Southern African context, this study argues that system designers should take advantage of a multilingual user group and encourage the generation of passphrases that are based on substrings from different languages. This study went on to promote the use of multilingual passphrases instead of emphasising multi-character class passwords. This study was guided by design science research. Participants were invited to take part in a short password and multilingual passphrase generation and recall experiment that was made available using a web-based application. These passwords were generated by participants under pre-specified conditions. Quantitative and qualitative data was gathered. The study findings showed the use of both African and Indo-European languages in multilingual passphrases and short passwords. English oriented passwords and substrings dominated the multilingual passphrase and short password corpora. In addition, some of the short passwords and substrings in the multilingual passphrase corpora were found among the most common passwords of 2016, 2017 and 2018. Usability tests showed that multilingual passphrases are usable, even though they were not easy to create and recall when compared to short passwords. A high rate of password reuse during short password generation by participants might have worked in favour of short passwords. Nonetheless, participants appear to reflect better usability with multilingual passphrases over time due to repeated use. Females struggled to recall short passwords and multilingual passphrases when compared to their male counterparts. Security tests using the Probabilistic Context-Free Grammar suggest that short passwords are weaker, with just more than 50% of the short passwords being guessed, while none 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper of the multilingual passphrases were guessed. Further analysis showed that short passwords that were oriented towards an IndoEuropean language were more easily guessed than African language-oriented short passwords. As such, this study encourages orienting passwords towards African languages while the use of multilingual passphrases is expected to offer more security. The use of African languages and multilingual passphrases by a user group that is biased towards English-oriented passwords could enhance security by increasing the search space.
- Full Text:
- Date Issued: 2019
- Authors: Maoneke, Pardon Blessings
- Date: 2019
- Subjects: Computers -- Access control -- Passwords Computer security
- Language: English
- Type: Thesis , Doctoral , PhD (Information Systems)
- Identifier: http://hdl.handle.net/10353/12571 , vital:39289
- Description: Research on more than 100 million passwords that have been leaked to the public domain has uncovered various security limitations associated with user-generated short passwords. Long passwords (passphrases) are considered an alternative solution that could provide a balance between security and usability. However, the literature shows a lack of consistency in the security and usability contributions of passphrases. For example, studies that investigated passphrase security focusing on structural dependencies at character level found passphrases to be secure. Inversely, other research findings suggest that passphrase security could be compromised by the use of predictable grammatical rules, popular words in a natural language and keyboard patterns. This is further exacerbated by research on passphrases that is focused on the Global North. This is a huge concern given that results from inter-cultural studies suggest that local languages do influence password structure and to some extent, password usability and security. To address these gaps in the literature, this study used socio-technical theory which emphasised both the social and technical aspects of the phenomenon under study. Psychological studies show that the memory has limited capacity, something that threatens password usability; hence, the need to utilise information that is already known during password generation. Socio-cultural theory suggests that the information that is already known by users is contextually informed, hence sociocultural theory was applied to understand the contextual factors that could be used to enhance passphrase security and usability. With reference to the Southern African context, this study argues that system designers should take advantage of a multilingual user group and encourage the generation of passphrases that are based on substrings from different languages. This study went on to promote the use of multilingual passphrases instead of emphasising multi-character class passwords. This study was guided by design science research. Participants were invited to take part in a short password and multilingual passphrase generation and recall experiment that was made available using a web-based application. These passwords were generated by participants under pre-specified conditions. Quantitative and qualitative data was gathered. The study findings showed the use of both African and Indo-European languages in multilingual passphrases and short passwords. English oriented passwords and substrings dominated the multilingual passphrase and short password corpora. In addition, some of the short passwords and substrings in the multilingual passphrase corpora were found among the most common passwords of 2016, 2017 and 2018. Usability tests showed that multilingual passphrases are usable, even though they were not easy to create and recall when compared to short passwords. A high rate of password reuse during short password generation by participants might have worked in favour of short passwords. Nonetheless, participants appear to reflect better usability with multilingual passphrases over time due to repeated use. Females struggled to recall short passwords and multilingual passphrases when compared to their male counterparts. Security tests using the Probabilistic Context-Free Grammar suggest that short passwords are weaker, with just more than 50% of the short passwords being guessed, while none 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper of the multilingual passphrases were guessed. Further analysis showed that short passwords that were oriented towards an IndoEuropean language were more easily guessed than African language-oriented short passwords. As such, this study encourages orienting passwords towards African languages while the use of multilingual passphrases is expected to offer more security. The use of African languages and multilingual passphrases by a user group that is biased towards English-oriented passwords could enhance security by increasing the search space.
- Full Text:
- Date Issued: 2019
A model to enhance the perceived trustworthiness of Eastern Cape essential oil producers selling through electronic marketplaces
- Authors: Gcora, Nozibele
- Date: 2016
- Subjects: Electronic commerce -- Security measures -- South Africa -- Eastern Cape Essences and essential oils -- South Africa -- Eastern Cape Essences and essential oils -- Marketing , Internet marketing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2194 , vital:27672
- Description: Eastern Cape Province farmers in the natural essential oils industry are yet to fully realise the use of electronic commerce (e-commerce) platforms, such as electronic marketplaces (e-marketplaces) for business purposes. This is due to the issues that include lack of awareness, poor product quality, untrusted payment gateways and unsuccessful delivery that are associated with e-marketplaces. As a result, farmers do not trust e-marketplaces and therefore hesitate to engage in e-marketplaces for business purposes. This is further complicated by natural essential oils buyers‟ tendency of preferring face-to-face interaction with a supplier rather than online interaction as they need quality assurance. As such, this research proposes a model to enhance the perceived trustworthiness of natural essential oil producers in the Eastern Cape Province selling through e-marketplaces. The model constitutes the factors that could be considered in assisting essential oil producers to create a perception of trustworthiness to buyers in e-marketplaces. These factors were evaluated amongst five organisations involved in the production, retail or processing of essential oils using a multiple-case study methodology. The study‟s use of multiple-case study was applied within the interpretivist paradigm and five cases were considered. Interviews, document analysis and observations were used for data collection. Data analysis was done using within-case analysis followed by cross-case analysis to establish factors of trust. The essential oil producers based in the Gauteng, Kwazulu-Natal and Western Cape provinces were cases that had been successfully using e-marketplaces for a notable period of time. Accordingly, factors that contributed to the successful use of e-marketplaces informed the proposed model of this research. The model proposes that perceived trustworthiness of enterprises in e-marketplaces can be achieved through following the uncertainty reduction stages (Entry, Personal and Exit) and applying uncertainty reduction strategies (passive, active and interactive).
- Full Text:
- Date Issued: 2016
- Authors: Gcora, Nozibele
- Date: 2016
- Subjects: Electronic commerce -- Security measures -- South Africa -- Eastern Cape Essences and essential oils -- South Africa -- Eastern Cape Essences and essential oils -- Marketing , Internet marketing -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/2194 , vital:27672
- Description: Eastern Cape Province farmers in the natural essential oils industry are yet to fully realise the use of electronic commerce (e-commerce) platforms, such as electronic marketplaces (e-marketplaces) for business purposes. This is due to the issues that include lack of awareness, poor product quality, untrusted payment gateways and unsuccessful delivery that are associated with e-marketplaces. As a result, farmers do not trust e-marketplaces and therefore hesitate to engage in e-marketplaces for business purposes. This is further complicated by natural essential oils buyers‟ tendency of preferring face-to-face interaction with a supplier rather than online interaction as they need quality assurance. As such, this research proposes a model to enhance the perceived trustworthiness of natural essential oil producers in the Eastern Cape Province selling through e-marketplaces. The model constitutes the factors that could be considered in assisting essential oil producers to create a perception of trustworthiness to buyers in e-marketplaces. These factors were evaluated amongst five organisations involved in the production, retail or processing of essential oils using a multiple-case study methodology. The study‟s use of multiple-case study was applied within the interpretivist paradigm and five cases were considered. Interviews, document analysis and observations were used for data collection. Data analysis was done using within-case analysis followed by cross-case analysis to establish factors of trust. The essential oil producers based in the Gauteng, Kwazulu-Natal and Western Cape provinces were cases that had been successfully using e-marketplaces for a notable period of time. Accordingly, factors that contributed to the successful use of e-marketplaces informed the proposed model of this research. The model proposes that perceived trustworthiness of enterprises in e-marketplaces can be achieved through following the uncertainty reduction stages (Entry, Personal and Exit) and applying uncertainty reduction strategies (passive, active and interactive).
- Full Text:
- Date Issued: 2016
A netnographic analysis of complaints and service responses on selected South African banks' Twitter handles
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
A privacy management framework for mobile personal electronic health records in South Africa
- Authors: Els, Floyd Nathaniel
- Date: 2017
- Subjects: Medical records -- Data processing Medical records -- Access control Electronic records -- Security measures
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12733 , vital:39316
- Description: South Africa’s health status is in constant dismay, especially while under the strain of the quadruple burden of disease. The adoption of personal electronic health records (PEHRs) can be seen as a means to improve this status by empowering patients to manage their health and lifestyle better. While from the healthcare provider’s perspective, PEHRs has the ability to reduce medical errors; provide better communication channels and enhance the monitoring of patients. Despite these benefits for both healthcare providers and patients, there are three distinct information security threats relating to PEHRs. These threats refer to the individual, data in transit, and at rest. South Africa is still considered to be inexperienced with PEHRs, and consider it a relatively new concept to the healthcare system. The National e-Health Strategy and Protection of Personal Information Bill were discussed and compared to international standards in order to ascertain South Africa’s current standing on mobile healthcare privacy. However, there are no specific privacy and security controls in place to protect patients that access personal electronic health records through mobile devices. Therefore, the aim of this study is the development of a privacy management framework (PMF) to mitigate these privacy concerns. Following an interpretivistic approach to research, qualitative data was analysed from literature, and the privacy framework evaluated through expert reviews. The proposed PMF consists of 3 tiers, beginning with the top tier. The first tier relates to an organisations interpretation and understanding of data privacy laws and regulations, and in ensuring compliance with these laws. The second tier refers to two support pillars to maintain the first tier. These pillars are based on elements of operational privacy, as well as auditing and reviewing. The third tier serves as the basic foundation upon which the PMF was developed. It is mainly focused with creating privacy awareness amongst healthcare providers and patients by creating: training regimes on security and privacy threats, efficient communication standards, and constant ongoing support from top level management.
- Full Text:
- Date Issued: 2017
- Authors: Els, Floyd Nathaniel
- Date: 2017
- Subjects: Medical records -- Data processing Medical records -- Access control Electronic records -- Security measures
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10353/12733 , vital:39316
- Description: South Africa’s health status is in constant dismay, especially while under the strain of the quadruple burden of disease. The adoption of personal electronic health records (PEHRs) can be seen as a means to improve this status by empowering patients to manage their health and lifestyle better. While from the healthcare provider’s perspective, PEHRs has the ability to reduce medical errors; provide better communication channels and enhance the monitoring of patients. Despite these benefits for both healthcare providers and patients, there are three distinct information security threats relating to PEHRs. These threats refer to the individual, data in transit, and at rest. South Africa is still considered to be inexperienced with PEHRs, and consider it a relatively new concept to the healthcare system. The National e-Health Strategy and Protection of Personal Information Bill were discussed and compared to international standards in order to ascertain South Africa’s current standing on mobile healthcare privacy. However, there are no specific privacy and security controls in place to protect patients that access personal electronic health records through mobile devices. Therefore, the aim of this study is the development of a privacy management framework (PMF) to mitigate these privacy concerns. Following an interpretivistic approach to research, qualitative data was analysed from literature, and the privacy framework evaluated through expert reviews. The proposed PMF consists of 3 tiers, beginning with the top tier. The first tier relates to an organisations interpretation and understanding of data privacy laws and regulations, and in ensuring compliance with these laws. The second tier refers to two support pillars to maintain the first tier. These pillars are based on elements of operational privacy, as well as auditing and reviewing. The third tier serves as the basic foundation upon which the PMF was developed. It is mainly focused with creating privacy awareness amongst healthcare providers and patients by creating: training regimes on security and privacy threats, efficient communication standards, and constant ongoing support from top level management.
- Full Text:
- Date Issued: 2017
A process maturity framework of information security policy development life cycle
- Authors: Tuyikeze, Tite
- Date: 2014-12
- Subjects: Computer security , Information technology , Computer crimes
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26797 , vital:66010
- Description: Information security policy development involves more than policy formulation and implementation. Unless organisations explicitly recognise the various steps required in the development of a security policy, they run the risk of developing policies that are poorly thought out, incomplete, redundant and, irrelevant and which will not be fully supported by the users. This study argues that an information security policy has an entire life cycle through which it must pass through during its useful lifetime. A content analysis on information security policy development methods was conducted using secondary sources in the relevant literature. The outcome of the content analysis resulted in the proposal of a framework of information security policy development and implementation. The proposed framework outlines the various steps required in the development, implementation and enforcement of an effective information security policy. A survey of 400 security professionals was conducted in order to evaluate the concepts contained in the framework.This study also emphasises the importance of integrating a security maturity assessment process into the information security policy development life cycle. A key finding of this study is the proposed maturity assessment framework which offers a structured methodology for evaluating the maturity level of an information security policy. The framework presents an integrated and holistic approach to ensure the incremental process maturity of the organisation’s information security policy development process. In addition, organisations using the proposed framework will be able both to determine the current maturity levels of their information security policy development process and also to plan enhancements in the correct sequence. , Thesis (PhD) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-12
- Authors: Tuyikeze, Tite
- Date: 2014-12
- Subjects: Computer security , Information technology , Computer crimes
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10353/26797 , vital:66010
- Description: Information security policy development involves more than policy formulation and implementation. Unless organisations explicitly recognise the various steps required in the development of a security policy, they run the risk of developing policies that are poorly thought out, incomplete, redundant and, irrelevant and which will not be fully supported by the users. This study argues that an information security policy has an entire life cycle through which it must pass through during its useful lifetime. A content analysis on information security policy development methods was conducted using secondary sources in the relevant literature. The outcome of the content analysis resulted in the proposal of a framework of information security policy development and implementation. The proposed framework outlines the various steps required in the development, implementation and enforcement of an effective information security policy. A survey of 400 security professionals was conducted in order to evaluate the concepts contained in the framework.This study also emphasises the importance of integrating a security maturity assessment process into the information security policy development life cycle. A key finding of this study is the proposed maturity assessment framework which offers a structured methodology for evaluating the maturity level of an information security policy. The framework presents an integrated and holistic approach to ensure the incremental process maturity of the organisation’s information security policy development process. In addition, organisations using the proposed framework will be able both to determine the current maturity levels of their information security policy development process and also to plan enhancements in the correct sequence. , Thesis (PhD) -- Faculty of Management and Commerce, 2014
- Full Text:
- Date Issued: 2014-12
A revenue generation model for adoption of voice telephony applications
- Authors: Mazwi, Sekelo P Lusanda
- Date: 2015-01
- Subjects: Internet telephony , Telecommunication systems
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25530 , vital:64331
- Description: Amongst various Voice Telephony Applications discovered, IBM India has developed the Spoken Web which enables voice commerce capabilities that are ideally suitable for underprivileged rural communities. Admittedly, these communities are barred from fully utilising ICT enabled electronic commerce services such as the Internet for business marketing processes as a consequence of poor literacy and financial constraints. The advent of Voice Telephony Applications aids accessibility and participation of the underprivileged rural communities to the ICT world. It should be noted that users are not compelled to be computer savvy to make voice calls, but high voice call costs are the deterrent. Therefore, devising an appropriate Revenue Generation Model would enhance the accessibility and participation of the underprivileged rural communities to the ICT world. As guided by the Design Science Approach, and the Diffusion of Innovations and Social Exchange theories, this research project has discovered and applied five models such as the Freemium, Affiliation, Advertising, Incentives-driven and Subsidy within each development stage of Spoken Web. This research project is of the idea that reimbursing content providers through supporting the proposed Revenue Generation Model as a de facto solution will help in reducing voice call costs to the users of Voice Telephony Applications in future. , Thesis (MCom) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-01
- Authors: Mazwi, Sekelo P Lusanda
- Date: 2015-01
- Subjects: Internet telephony , Telecommunication systems
- Language: English
- Type: text
- Identifier: http://hdl.handle.net/10353/25530 , vital:64331
- Description: Amongst various Voice Telephony Applications discovered, IBM India has developed the Spoken Web which enables voice commerce capabilities that are ideally suitable for underprivileged rural communities. Admittedly, these communities are barred from fully utilising ICT enabled electronic commerce services such as the Internet for business marketing processes as a consequence of poor literacy and financial constraints. The advent of Voice Telephony Applications aids accessibility and participation of the underprivileged rural communities to the ICT world. It should be noted that users are not compelled to be computer savvy to make voice calls, but high voice call costs are the deterrent. Therefore, devising an appropriate Revenue Generation Model would enhance the accessibility and participation of the underprivileged rural communities to the ICT world. As guided by the Design Science Approach, and the Diffusion of Innovations and Social Exchange theories, this research project has discovered and applied five models such as the Freemium, Affiliation, Advertising, Incentives-driven and Subsidy within each development stage of Spoken Web. This research project is of the idea that reimbursing content providers through supporting the proposed Revenue Generation Model as a de facto solution will help in reducing voice call costs to the users of Voice Telephony Applications in future. , Thesis (MCom) -- Faculty of Management and Commerce, 2015
- Full Text:
- Date Issued: 2015-01
A review of factors influencing poor performance in matric examinations in Libode District, Eastern Cape
- Authors: Tsama, Vuyani
- Date: 2020-02
- Subjects: High school students , School improvement programs , Education--South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20506 , vital:46029
- Description: The researcher reviewed the factors that influence poor performance in matriculation examinations in the Libode District, also referred to as the OR Tambo Coastal District. Okoye (1982) defines poor academic performance of the individual or candidate in the learning situation as one in which a candidate fails to attain a set standard of performance in a given evaluation exercise such as a test, an examination or a series of continuous assessment. The research used a mixed method approach in an explanatory and case study research design. A purposive sampling of sixty (60) participants, who were the principals in the schools selected, was used. The researcher distributed forty-five (45) questionnaires and fifteen (15) interviews were conducted. The data analysis was done using Microsoft Excel for the quantitative data and thematic analysis for the qualitative data. Furthermore, inferential statistics were done, validating some statements in the research, and approving or disproving statements in the findings of the research. The perceptions of the causes of poor performance showed that forty percent (40 percent) of respondents disagreed that good planning was being done by the Department of Basic Education. Thirty-eight (38 percent ) percent of the participants also disagreed that low motivation on the part of the children was a factor in the poor results, followed by thirty-five percent (35 percent ) who slightly agreed that matric learners are failing because of socio-economic factors. Furthermore, on the challenges affecting the Department of Education, eight-seven percent (87 percent ) of the respondents supported the impact of drugs on poor performance, sixty-nine percent (69 percent) cited the issue of shortages of Learner Teaching and Support Material (LTSM) and sixty-five percent (65 percent) of respondents attributed the erratic and unfair progression of learners at grade eight (8), nine (9) and ten (10) level, which ultimately affected the grade twelve (12) results. The interview findings showed that the average pass rate was fifty percent (50 percent) in most schools, and the administration and leadership issues of the schools had been poorly managed. This, coupled with a shortage of LTSM and societal issues, such as drugs, negatively affected the matriculates. The research findings pointed to the challenge of drugs as being the biggest societal contributor to poor performance in matriculation results in OR Tambo Coastal District. The inferential statistics showed that gender could not affect the principal’s role as administrators and leader. However, gender did impact on leadership style. Women’s leadership style, which was more participative and consultative, was found to produce lower results; while male principals, who used a more bureaucratic, authoritative style, tended to produce higher results. Among other issues, the task-oriented, emotional nature of the principal’s job showed effects on school performance overall and the education level of the grade twelves (12), but educators alone could not affect the matric results. Furthermore, alone, the department’s efforts to improve results were not found to be productive; rather a number of factors could be combined to produce results. Lastly, the researcher recommended that the OR Tambo Coastal District should train teachers through development programmes, adjust the leadership style to one that is situational and transformational, and improve dialogue with school principals through regular school visits. Again, underperforming schools should be provided with LTSM, and teachers should be recruited and deployed on time. , Thesis (MPA) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2020-02
- Authors: Tsama, Vuyani
- Date: 2020-02
- Subjects: High school students , School improvement programs , Education--South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/20506 , vital:46029
- Description: The researcher reviewed the factors that influence poor performance in matriculation examinations in the Libode District, also referred to as the OR Tambo Coastal District. Okoye (1982) defines poor academic performance of the individual or candidate in the learning situation as one in which a candidate fails to attain a set standard of performance in a given evaluation exercise such as a test, an examination or a series of continuous assessment. The research used a mixed method approach in an explanatory and case study research design. A purposive sampling of sixty (60) participants, who were the principals in the schools selected, was used. The researcher distributed forty-five (45) questionnaires and fifteen (15) interviews were conducted. The data analysis was done using Microsoft Excel for the quantitative data and thematic analysis for the qualitative data. Furthermore, inferential statistics were done, validating some statements in the research, and approving or disproving statements in the findings of the research. The perceptions of the causes of poor performance showed that forty percent (40 percent) of respondents disagreed that good planning was being done by the Department of Basic Education. Thirty-eight (38 percent ) percent of the participants also disagreed that low motivation on the part of the children was a factor in the poor results, followed by thirty-five percent (35 percent ) who slightly agreed that matric learners are failing because of socio-economic factors. Furthermore, on the challenges affecting the Department of Education, eight-seven percent (87 percent ) of the respondents supported the impact of drugs on poor performance, sixty-nine percent (69 percent) cited the issue of shortages of Learner Teaching and Support Material (LTSM) and sixty-five percent (65 percent) of respondents attributed the erratic and unfair progression of learners at grade eight (8), nine (9) and ten (10) level, which ultimately affected the grade twelve (12) results. The interview findings showed that the average pass rate was fifty percent (50 percent) in most schools, and the administration and leadership issues of the schools had been poorly managed. This, coupled with a shortage of LTSM and societal issues, such as drugs, negatively affected the matriculates. The research findings pointed to the challenge of drugs as being the biggest societal contributor to poor performance in matriculation results in OR Tambo Coastal District. The inferential statistics showed that gender could not affect the principal’s role as administrators and leader. However, gender did impact on leadership style. Women’s leadership style, which was more participative and consultative, was found to produce lower results; while male principals, who used a more bureaucratic, authoritative style, tended to produce higher results. Among other issues, the task-oriented, emotional nature of the principal’s job showed effects on school performance overall and the education level of the grade twelves (12), but educators alone could not affect the matric results. Furthermore, alone, the department’s efforts to improve results were not found to be productive; rather a number of factors could be combined to produce results. Lastly, the researcher recommended that the OR Tambo Coastal District should train teachers through development programmes, adjust the leadership style to one that is situational and transformational, and improve dialogue with school principals through regular school visits. Again, underperforming schools should be provided with LTSM, and teachers should be recruited and deployed on time. , Thesis (MPA) -- University of Fort Hare, 2021
- Full Text:
- Date Issued: 2020-02
A Review of policies for sustainable solid waste management service in Buffalo City Metropolitan Municipality
- Authors: Qhayi-Shweni, Nokuzola
- Date: 2014
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape Sewage disposal -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/3001 , vital:28231
- Description: Waste is not only harmful to the environment alone but it is also a threat to human health and as such its proper management becomes critical. This study which adopted a qualitative approach focused on the review of policies for sustainable solid waste management service in Buffalo City Metropolitan Municipality in an effort to seek what the municipality’s Solid Waste Department should consider in ensuring that all the communities live in a litter free, clean and healthy environment, and ensure that such a service is received by all communities within its jurisdiction. The most sustainable solid waste management strategy would be to adopt the solid waste hierarchy of promoting waste minimisation, re-use, recycling, waste treatment and disposal as the last resort.
- Full Text:
- Date Issued: 2014
- Authors: Qhayi-Shweni, Nokuzola
- Date: 2014
- Subjects: Refuse and refuse disposal -- South Africa -- Eastern Cape Sewage disposal -- South Africa -- Eastern Cape
- Language: English
- Type: Thesis , Masters , Degree
- Identifier: http://hdl.handle.net/10353/3001 , vital:28231
- Description: Waste is not only harmful to the environment alone but it is also a threat to human health and as such its proper management becomes critical. This study which adopted a qualitative approach focused on the review of policies for sustainable solid waste management service in Buffalo City Metropolitan Municipality in an effort to seek what the municipality’s Solid Waste Department should consider in ensuring that all the communities live in a litter free, clean and healthy environment, and ensure that such a service is received by all communities within its jurisdiction. The most sustainable solid waste management strategy would be to adopt the solid waste hierarchy of promoting waste minimisation, re-use, recycling, waste treatment and disposal as the last resort.
- Full Text:
- Date Issued: 2014
A review of the Lukhanji Local Municipality's recruitment and retention policy
- Authors: Makeleni, Xolani
- Date: 2016
- Subjects: Employees – Recruiting -- South Africa -- Eastern Cape Recruiting and enlistment Employee retention
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1808 , vital:27561
- Description: The central objective underpinning the rationale of this research is to review the
- Full Text:
- Date Issued: 2016
- Authors: Makeleni, Xolani
- Date: 2016
- Subjects: Employees – Recruiting -- South Africa -- Eastern Cape Recruiting and enlistment Employee retention
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/1808 , vital:27561
- Description: The central objective underpinning the rationale of this research is to review the
- Full Text:
- Date Issued: 2016
A review of the performance management system in municipalities: a case Study of Mnquma Local Municipality
- Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Yalezo, Yanga https://orcid.org/0000-0003-1663-6559
- Date: 2022-05
- Subjects: Performance -- Management , Performance standards , Job evaluation
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26885 , vital:66039
- Description: Mnquma Local Municipality is a category B municipality situated in Butterworth in the Eastern Cape with the population of 250 000. Mnquma Local Municipality has a mandate of ensuring that quality services are delivered to its counterparts. Mnquma Local Municipality has a performance management system in place used as a tool to fulfil the mandate. Performance management system is a system that is meant to ensure that the goals and objectives of organisations are achieved. PMS is used worldwide by both the private and public sectors. PMS was first used by the private sector to maximise profits and to minimise poor performance. The public sector also decided to introduce PMS in order to improve the quality-of-service delivery to the public. As such, PMS is a tool that is used to monitor, review, evaluate and assess performance of individual employees. PMS in the public sector especially in the local sphere of government is very important because municipalities are closest to the citizens and are at the core of service delivery. This study sought to investigate how PMS at Mnquma Local Municipality in the Eastern Cape Province was utilised. The study utilised qualitative data collection and analysis techniques. Fourteen respondents were interviewed in order to get a better understanding of PMS at Mnquma Local Municipality. Data was analysed using thematic content analysis. The theoretical framework used in this study is goal-setting theory and control theory of performance management system The key findings of the study were: the respondents regarded PMS as “tool” utilised to carry-out work in the municipality. Respondents believe that somehow all the employees are subjected to PMS one way or another whether knowingly or not. Municipality should offer employees performance bonuses to motivate them to achieve goals and objectives of the municipality. The recommendations are: the municipality should cascade the PMS to the lower-level employee of the municipality. The municipality should offer bonuses to the employees to elevate the performance of individual employees and to ensure that the goals and objects are achieved. , Thesis (MPA) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
A review of the water service development plan and service delivery budget and implementation plan (SDBIP) alignment with performance management system in Buffalo City Metropolitan Municipality
- Authors: Sali, Bongani Zandisile
- Date: 2016
- Subjects: Sustainable urban development Environmental management Municipal services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12755 , vital:39358
- Description: In South Africa, the Constitution, 1996, the Municipal Structures Act,1998 (Act 117 of 1998), the Municipal Systems Act, 2000 (Act 32 of 2000) and the Municipal Finance Management, 2003 (Act 56 of 2003) place municipalities at the forefront for providing basic services such as waste management, electricity, water, sanitation, roads and transport to the communities. The journey that the local government sphere in South Africa has taken over the last 22 years has not gone smoothly, in some respects it has been a bumpy ride one. A single, unified local government had to be established from the fragmented, undemocratic, unaccountable and racially divided local government system that was inherited. The constitutional and political structure of local government, its promise of democratic accountability, and the delivery of services to improve the lives of citizens has proven to be challenging in their implementation. Performance management was introduced in the local government sphere to improve performance by establishing a rational planning process based on the assumption that “business methods” would be more effective than traditional public administration approaches. There is a problem with municipalities such as the BCMM; the problem is that they operate their WSDP, SDBIP, IDP, budget and PMS in silos. The WSDP, SDBIP, IDP, budget and PMS must be aligned so that BCMM can be able to deliver basic services like water and sanitation. The study sought to review the Water Services Development Plan and Service Budget Implementation Plan Alignment with the Performance Management System in Buffalo City Metropolitan Municipality. Data was collected using interviews from a sample of participants comprising mainly of managers of the BCMM, revealed that most of the performance targets set in the financial years 2009 to 2015 were not achieved. The study came up with the following recommendations that there should be regular workshops, training of BCMM officials in the importance of the alignment of the WSDP and SDBIP with the performance management system in the BCMM. The PMS should contribute in the improvement of productivity, through achieving set targets and goals as planned. The processes must be fully integrated. Challenges facing BCMM in terms of alignment must be addressed. There is also a need for sound annual plans with targets (quarterly) that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2016
- Authors: Sali, Bongani Zandisile
- Date: 2016
- Subjects: Sustainable urban development Environmental management Municipal services
- Language: English
- Type: Thesis , Masters , MPA
- Identifier: http://hdl.handle.net/10353/12755 , vital:39358
- Description: In South Africa, the Constitution, 1996, the Municipal Structures Act,1998 (Act 117 of 1998), the Municipal Systems Act, 2000 (Act 32 of 2000) and the Municipal Finance Management, 2003 (Act 56 of 2003) place municipalities at the forefront for providing basic services such as waste management, electricity, water, sanitation, roads and transport to the communities. The journey that the local government sphere in South Africa has taken over the last 22 years has not gone smoothly, in some respects it has been a bumpy ride one. A single, unified local government had to be established from the fragmented, undemocratic, unaccountable and racially divided local government system that was inherited. The constitutional and political structure of local government, its promise of democratic accountability, and the delivery of services to improve the lives of citizens has proven to be challenging in their implementation. Performance management was introduced in the local government sphere to improve performance by establishing a rational planning process based on the assumption that “business methods” would be more effective than traditional public administration approaches. There is a problem with municipalities such as the BCMM; the problem is that they operate their WSDP, SDBIP, IDP, budget and PMS in silos. The WSDP, SDBIP, IDP, budget and PMS must be aligned so that BCMM can be able to deliver basic services like water and sanitation. The study sought to review the Water Services Development Plan and Service Budget Implementation Plan Alignment with the Performance Management System in Buffalo City Metropolitan Municipality. Data was collected using interviews from a sample of participants comprising mainly of managers of the BCMM, revealed that most of the performance targets set in the financial years 2009 to 2015 were not achieved. The study came up with the following recommendations that there should be regular workshops, training of BCMM officials in the importance of the alignment of the WSDP and SDBIP with the performance management system in the BCMM. The PMS should contribute in the improvement of productivity, through achieving set targets and goals as planned. The processes must be fully integrated. Challenges facing BCMM in terms of alignment must be addressed. There is also a need for sound annual plans with targets (quarterly) that show how the annual targets will be achieved.
- Full Text:
- Date Issued: 2016
A strategic framework for managing and implementation of the intergovernmental relations policy in selected Eastern Cape municipalities
- Authors: Shasha, Zamuxolo
- Date: 2017
- Subjects: Intergovernmental fiscal relations -- South Africa Local government -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10353/8353 , vital:32310
- Description: It is of paramount importance to highlight that the South African government is established in terms of the Constitution of the Republic of South Africa of 1996. Whilst the government of South Africa is one, it consists of three spheres namely; national, provincial and local. These spheres of government are naturally distinctive, interdependent and interrelated. This is expressed in terms of section 41(1) of the Constitution, which requires that there should be co-operation, mutual trust and good faith amongst these three spheres of government. This form of a relationship compels different spheres to inform and consult one another on matters of common interest, co-ordinate their legislation, and adhere to agreed procedures in accordance with the provisions of the constitution which is the supreme law of the Republic. The study sort to find a strategic framework for managing and implementation of the Intergovernmental Relations Policy in Selected Eastern Cape Municipalities. A purposive sampling technique was used to identify the sample elements. The sample was composed of 160 participants and a semi-structured questionnaire was administered to the participants to gather information pertaining the research problem. A mixed research method was used to analyse the data gathered. The sampled respondents were municipal and government employees from various departments who have knowledge of the IGR policy. The study findings pointed out that the current framework on intergovernmental relations was ineffective in the Eastern Cape municipalities that were surveyed. Respondents pointed to a number of shortfalls in the implementation of the intergovernmental relations, which made it ineffective in improving how these municipalities operated and rendered service delivery. A number of factors inhibiting the effectiveness of the intergovernmental relations included lack of communication, poor coordination, lack of clear strategy, poor budgets amongst other factors. Based on the findings of the study, the researcher developed a strategic framework that could be adopted by municipalities in the Eastern Cape. The functionality of this framework would be influenced by the corrective measures taken by the municipalities in addressing the underlying problems of the current intergovernmental relations, as identified by the respondents.
- Full Text: false
- Date Issued: 2017
- Authors: Shasha, Zamuxolo
- Date: 2017
- Subjects: Intergovernmental fiscal relations -- South Africa Local government -- South Africa
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10353/8353 , vital:32310
- Description: It is of paramount importance to highlight that the South African government is established in terms of the Constitution of the Republic of South Africa of 1996. Whilst the government of South Africa is one, it consists of three spheres namely; national, provincial and local. These spheres of government are naturally distinctive, interdependent and interrelated. This is expressed in terms of section 41(1) of the Constitution, which requires that there should be co-operation, mutual trust and good faith amongst these three spheres of government. This form of a relationship compels different spheres to inform and consult one another on matters of common interest, co-ordinate their legislation, and adhere to agreed procedures in accordance with the provisions of the constitution which is the supreme law of the Republic. The study sort to find a strategic framework for managing and implementation of the Intergovernmental Relations Policy in Selected Eastern Cape Municipalities. A purposive sampling technique was used to identify the sample elements. The sample was composed of 160 participants and a semi-structured questionnaire was administered to the participants to gather information pertaining the research problem. A mixed research method was used to analyse the data gathered. The sampled respondents were municipal and government employees from various departments who have knowledge of the IGR policy. The study findings pointed out that the current framework on intergovernmental relations was ineffective in the Eastern Cape municipalities that were surveyed. Respondents pointed to a number of shortfalls in the implementation of the intergovernmental relations, which made it ineffective in improving how these municipalities operated and rendered service delivery. A number of factors inhibiting the effectiveness of the intergovernmental relations included lack of communication, poor coordination, lack of clear strategy, poor budgets amongst other factors. Based on the findings of the study, the researcher developed a strategic framework that could be adopted by municipalities in the Eastern Cape. The functionality of this framework would be influenced by the corrective measures taken by the municipalities in addressing the underlying problems of the current intergovernmental relations, as identified by the respondents.
- Full Text: false
- Date Issued: 2017