A resource management framework for sustainability of rural ICT4D projects in Zimbabwe
- Authors: Mugoni, Hope
- Date: 2014
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/689 , vital:26488
- Description: Developing countries are embracing Information Communication Technologies (ICTs) as a tool for alleviating poverty. There are, however, still challenges that developing countries face in trying to establish Information Communication Technology for Development (ICT4D). Among the major challenges is the lack of proper resource management which results in poor sustainability of ICT4D initiatives. If these ICT4D initiatives are to be sustainable for the benefit of current and future generations, proper resource management methods are to be developed and applied. This study proposes a resource management framework that can be applied to the management of ICT4D resources with the aim of achieving sustainability. The framework is informed by theory, and validated through enquiry in the field. Qualitative research methodology was used as a research approach for this study where three rural ICT4D initiatives were used as case studies. The case studies were conducted in rural Zimbabwe to investigate how proper resource management can influence the sustainability of ICT4D initiatives. It was identified from the study that the lack of proper resource management methods adversely affects the initiatives’ sustainability. The proposed resource management framework will guide ICT4D resource management to enhance the initiatives’ sustainability.
- Full Text:
- Date Issued: 2014
- Authors: Mugoni, Hope
- Date: 2014
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/689 , vital:26488
- Description: Developing countries are embracing Information Communication Technologies (ICTs) as a tool for alleviating poverty. There are, however, still challenges that developing countries face in trying to establish Information Communication Technology for Development (ICT4D). Among the major challenges is the lack of proper resource management which results in poor sustainability of ICT4D initiatives. If these ICT4D initiatives are to be sustainable for the benefit of current and future generations, proper resource management methods are to be developed and applied. This study proposes a resource management framework that can be applied to the management of ICT4D resources with the aim of achieving sustainability. The framework is informed by theory, and validated through enquiry in the field. Qualitative research methodology was used as a research approach for this study where three rural ICT4D initiatives were used as case studies. The case studies were conducted in rural Zimbabwe to investigate how proper resource management can influence the sustainability of ICT4D initiatives. It was identified from the study that the lack of proper resource management methods adversely affects the initiatives’ sustainability. The proposed resource management framework will guide ICT4D resource management to enhance the initiatives’ sustainability.
- Full Text:
- Date Issued: 2014
Towards a framework for enhancing user trust in cloud computing
- Authors: Nyoni, Tamsanqa B
- Date: 2014
- Subjects: Adoption -- Cloud Computing , User Trust
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11142 , http://hdl.handle.net/10353/d1014674 , Adoption -- Cloud Computing , User Trust
- Description: Cloud computing is one of the latest appealing technological trends to emerge in the Information Technology (IT) industry. However, despite the surge in activity and interest, there are significant and persistent concerns about cloud computing, particularly with regard to trusting the platform in terms of confidentiality, integrity and availability of user data stored through these applications. These factors are significant in determining trust in cloud computing and thus provide the foundation for this study. The significant role that trust plays in the use of cloud computing was considered in relation to various trust models, theories and frameworks. Cloud computing is still considered to be a new technology in the business world, therefore minimal work and academic research has been done on enhancing trust in cloud computing. Academic research which focuses on the adoption of cloud computing and, in particular, the building of user trust has been minimal. The available trust models, frameworks and cloud computing adoption strategies that exist mainly focus on cost reduction and the various benefits that are associated with migrating to a cloud computing platform. Available work on cloud computing does not provide clear guidelines for establishing user trust in a cloud computing application. The issue of establishing a reliable trust context for data and security within cloud computing is, up to this point, not well defined. This study investigates the impact that a lack of user trust has on the use of cloud computing. Strategies for enhancing user trust in cloud computing are required to overcome the data security concerns. This study focused on establishing methods to enhance user trust in cloud computing applications through the theoretical contributions of the Proposed Trust Model by Mayer, Davis, and Schoorman (1995) and the Confidentiality, Integrity, Availability (CIA) Triad by Steichen (2010). A questionnaire was used as a means of gathering data on trust-related perceptions of the use of cloud computing. The findings of this questionnaire administered to users and potential users of cloud computing applications are reported in this study. The questionnaire primarily investigates key concerns which result in self-moderation of cloud computing use and factors which would improve trust in cloud computing. Additionally, results relating to user awareness of potential confidentiality, integrity and availability risks are described. An initial cloud computing adoption model was proposed based on a content analysis of existing cloud computing literature. This initial model, empirically tested through the questionnaire, was an important foundation for the establishment of the Critical Success Factors (CSFs) and therefore the framework to enhance user trust in cloud computing applications. The framework proposed by this study aims to assist new cloud computing users to determine the appropriateness of a cloud computing service, thereby enhancing their trust in cloud computing applications.
- Full Text:
- Date Issued: 2014
- Authors: Nyoni, Tamsanqa B
- Date: 2014
- Subjects: Adoption -- Cloud Computing , User Trust
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: vital:11142 , http://hdl.handle.net/10353/d1014674 , Adoption -- Cloud Computing , User Trust
- Description: Cloud computing is one of the latest appealing technological trends to emerge in the Information Technology (IT) industry. However, despite the surge in activity and interest, there are significant and persistent concerns about cloud computing, particularly with regard to trusting the platform in terms of confidentiality, integrity and availability of user data stored through these applications. These factors are significant in determining trust in cloud computing and thus provide the foundation for this study. The significant role that trust plays in the use of cloud computing was considered in relation to various trust models, theories and frameworks. Cloud computing is still considered to be a new technology in the business world, therefore minimal work and academic research has been done on enhancing trust in cloud computing. Academic research which focuses on the adoption of cloud computing and, in particular, the building of user trust has been minimal. The available trust models, frameworks and cloud computing adoption strategies that exist mainly focus on cost reduction and the various benefits that are associated with migrating to a cloud computing platform. Available work on cloud computing does not provide clear guidelines for establishing user trust in a cloud computing application. The issue of establishing a reliable trust context for data and security within cloud computing is, up to this point, not well defined. This study investigates the impact that a lack of user trust has on the use of cloud computing. Strategies for enhancing user trust in cloud computing are required to overcome the data security concerns. This study focused on establishing methods to enhance user trust in cloud computing applications through the theoretical contributions of the Proposed Trust Model by Mayer, Davis, and Schoorman (1995) and the Confidentiality, Integrity, Availability (CIA) Triad by Steichen (2010). A questionnaire was used as a means of gathering data on trust-related perceptions of the use of cloud computing. The findings of this questionnaire administered to users and potential users of cloud computing applications are reported in this study. The questionnaire primarily investigates key concerns which result in self-moderation of cloud computing use and factors which would improve trust in cloud computing. Additionally, results relating to user awareness of potential confidentiality, integrity and availability risks are described. An initial cloud computing adoption model was proposed based on a content analysis of existing cloud computing literature. This initial model, empirically tested through the questionnaire, was an important foundation for the establishment of the Critical Success Factors (CSFs) and therefore the framework to enhance user trust in cloud computing applications. The framework proposed by this study aims to assist new cloud computing users to determine the appropriateness of a cloud computing service, thereby enhancing their trust in cloud computing applications.
- Full Text:
- Date Issued: 2014
Critical Success Factors for Enhanced Information Systems Capabilities in Water Billing Processes: A Case Study of Buffalo City Metropolitan Municipality
- Authors: Naki, Avuyile
- Date: 2019
- Subjects: Information networks -- Security measures Computer security
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/13793 , vital:39712
- Description: Water is a nation's most precious resource as humans depend upon it for their lives and livelihoods. Water resources, therefore, require efficient and strategic management by those entities tasked with such a responsibility. Municipalities manage the water distribution to local citizens, but experience challenges due to the numerous tasks involved in water management. A major challenge that municipalities face is inefficiencies in water management business processes due to immature information system capabilities. Many studies focus on the infrastructure-related challenges such as ageing pipes, but little emphasis is placed on the information system-based challenges in water management and their relationship to the local water consumer. Therefore, the focus of this research investigation was on the water billing process activities and the information systems involved in these activities. The study collected primary data by conducting a focus group comprising seven respondents working in water billing-related processes and then conducted semi-structured interviews with two managers at the Buffalo City Metropolitan Municipality (BCMM). The Nvivo software tool was used to organise the collected data. Finally, the collected data was analysed using the principles of thematic analysis. Firstly, the primary evidence indicates that the water billing information systems that are used at BCMM are unintegrated. Secondly, that there are numerous manual processes in the water billing-related processes, which lead to mistakes in the capturing of consumer data. Thirdly, the analysis confirms that BCMM is faced with water management challenges. Fourthly, the analysis revealed that there is inadequate communication between various water billing information systems that are used, which results in delays in data capturing, errors and outdated information. The findings conclude that BCMM has immature water billing information system capabilities and that there are problems related to water processes. The research investigation derived several critical success factors (CSFs) for BCMM to action to ensure that their water billing information systems are enhanced. The CSFs were reviewed by the two managers used for the study in order to ascertain their relevance to the context and were considered relevant by the managers. Therefore, the recommendation is that BCMM, and other municipalities with similar contexts, should action the proposed CSFs to enhance their water billing-related information systems capabilities.
- Full Text:
- Date Issued: 2019
- Authors: Naki, Avuyile
- Date: 2019
- Subjects: Information networks -- Security measures Computer security
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/13793 , vital:39712
- Description: Water is a nation's most precious resource as humans depend upon it for their lives and livelihoods. Water resources, therefore, require efficient and strategic management by those entities tasked with such a responsibility. Municipalities manage the water distribution to local citizens, but experience challenges due to the numerous tasks involved in water management. A major challenge that municipalities face is inefficiencies in water management business processes due to immature information system capabilities. Many studies focus on the infrastructure-related challenges such as ageing pipes, but little emphasis is placed on the information system-based challenges in water management and their relationship to the local water consumer. Therefore, the focus of this research investigation was on the water billing process activities and the information systems involved in these activities. The study collected primary data by conducting a focus group comprising seven respondents working in water billing-related processes and then conducted semi-structured interviews with two managers at the Buffalo City Metropolitan Municipality (BCMM). The Nvivo software tool was used to organise the collected data. Finally, the collected data was analysed using the principles of thematic analysis. Firstly, the primary evidence indicates that the water billing information systems that are used at BCMM are unintegrated. Secondly, that there are numerous manual processes in the water billing-related processes, which lead to mistakes in the capturing of consumer data. Thirdly, the analysis confirms that BCMM is faced with water management challenges. Fourthly, the analysis revealed that there is inadequate communication between various water billing information systems that are used, which results in delays in data capturing, errors and outdated information. The findings conclude that BCMM has immature water billing information system capabilities and that there are problems related to water processes. The research investigation derived several critical success factors (CSFs) for BCMM to action to ensure that their water billing information systems are enhanced. The CSFs were reviewed by the two managers used for the study in order to ascertain their relevance to the context and were considered relevant by the managers. Therefore, the recommendation is that BCMM, and other municipalities with similar contexts, should action the proposed CSFs to enhance their water billing-related information systems capabilities.
- Full Text:
- Date Issued: 2019
A Framework for Broadband Adoption in Buffalo City Metropolitan Municipality to Enable Citizen Access to e-Government
- Twetwa-Dube, Sithandile Pornelia
- Authors: Twetwa-Dube, Sithandile Pornelia
- Date: 2020
- Subjects: Electronic government information
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18963 , vital:43003
- Description: E-government has been adopted as one of the cornerstones of the government‘s strategy for making services accessible to its citizens. The aim of this broadband adoption is to provide high quality public sector services via digital channels to improve cost-efficiency and generate benefits to municipality employees and citizen. A major challenge that municipalities face is the lack of public participation which restricts levels of communication between governments and municipalities and the citizen where public misses out on information and services available online, which results in further inequality. This has a devastating impact on service delivery because participatory democracy would be non-existent. Limited IT infrastructure, resistance to change, cultural barriers and exposure of malpractice are main themes related to IT usage or facilitating IT access for the wider public. Furthermore, lack of meaningful participation and freedom of association emerged as themes related to governance effectiveness. A mixed approach within a case study was considered, and data was collected through an online questionnaire and review of current literature. The study collected primary data by conducting web based questionnaires comprising sixty respondent’s citizens and fifteen municipal employees, including Information and Communication Technology (ICT) employees and broadband task team members. Statistical Package for the Social Science (SPSS) to analyse data from questionnaires. The selected BCMM employees of the population were known to have the relevant knowledge, time and experience to participate. Responses to each question developed the framework further based on the findings. Respondents were selected based on their appropriate knowledge and experience of the problem domain. Six experts were selected for final evaluation of the research findings. Firstly, the findings provided on barriers impact on the adoption of e-government. Secondly, on the techniques available to ensure access to e-government within BCMM. Thirdly, on the availability of technologies currently in the Buffalo City Metropolitan Municipality. Finally, on the elements of a Buffalo City Metropolitan Municipality broadband adoption strategy. This study evaluates barriers of e-government adoption, assessing strategies and techniques for accessing e-government services, examines current technologies to support e-government service within municipalities and analyses elements of Buffalo City Metropolitan Municipality broadband adoption strategy. A broadband adoption model was proposed based on empirical findings. Key adoption factors include adoption benefits and drivers, concerns and barriers and adoption interventions. These factors provide an essential foundation for the development of the proposed broadband adoption framework. The contribution of this study is a framework based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Technology Organisation Environment (TOE) framework to determine factors that influence or restrict a citizen’s intention to use and adopt technology, specifically broadband, in e-government services as a tool for citizen engagement. The proposed framework aims to overcome barriers to broadband adoption 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper in municipalities, specifically Buffalo City Metropolitan Municipality (BCMM) to enable citizens’ access to e-government services.
- Full Text:
- Date Issued: 2020
- Authors: Twetwa-Dube, Sithandile Pornelia
- Date: 2020
- Subjects: Electronic government information
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18963 , vital:43003
- Description: E-government has been adopted as one of the cornerstones of the government‘s strategy for making services accessible to its citizens. The aim of this broadband adoption is to provide high quality public sector services via digital channels to improve cost-efficiency and generate benefits to municipality employees and citizen. A major challenge that municipalities face is the lack of public participation which restricts levels of communication between governments and municipalities and the citizen where public misses out on information and services available online, which results in further inequality. This has a devastating impact on service delivery because participatory democracy would be non-existent. Limited IT infrastructure, resistance to change, cultural barriers and exposure of malpractice are main themes related to IT usage or facilitating IT access for the wider public. Furthermore, lack of meaningful participation and freedom of association emerged as themes related to governance effectiveness. A mixed approach within a case study was considered, and data was collected through an online questionnaire and review of current literature. The study collected primary data by conducting web based questionnaires comprising sixty respondent’s citizens and fifteen municipal employees, including Information and Communication Technology (ICT) employees and broadband task team members. Statistical Package for the Social Science (SPSS) to analyse data from questionnaires. The selected BCMM employees of the population were known to have the relevant knowledge, time and experience to participate. Responses to each question developed the framework further based on the findings. Respondents were selected based on their appropriate knowledge and experience of the problem domain. Six experts were selected for final evaluation of the research findings. Firstly, the findings provided on barriers impact on the adoption of e-government. Secondly, on the techniques available to ensure access to e-government within BCMM. Thirdly, on the availability of technologies currently in the Buffalo City Metropolitan Municipality. Finally, on the elements of a Buffalo City Metropolitan Municipality broadband adoption strategy. This study evaluates barriers of e-government adoption, assessing strategies and techniques for accessing e-government services, examines current technologies to support e-government service within municipalities and analyses elements of Buffalo City Metropolitan Municipality broadband adoption strategy. A broadband adoption model was proposed based on empirical findings. Key adoption factors include adoption benefits and drivers, concerns and barriers and adoption interventions. These factors provide an essential foundation for the development of the proposed broadband adoption framework. The contribution of this study is a framework based on the Unified Theory of Acceptance and Use of Technology (UTAUT) and Technology Organisation Environment (TOE) framework to determine factors that influence or restrict a citizen’s intention to use and adopt technology, specifically broadband, in e-government services as a tool for citizen engagement. The proposed framework aims to overcome barriers to broadband adoption 4 Final Submission of Thesis, Dissertation or Research Report/Project, Conference or Exam Paper in municipalities, specifically Buffalo City Metropolitan Municipality (BCMM) to enable citizens’ access to e-government services.
- Full Text:
- Date Issued: 2020
Critical Success Factors to Motivate Citizens to Participate in a Public Safety Smart City Project
- Authors: Tuswa, Mbali
- Date: 2020
- Subjects: Information technology -- Security measures City planning
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18974 , vital:43004
- Description: Currently more people reside in urban areas than previously. The population shift from rural to urban results in increased problems with Public Safety. Public Safety initiatives were introduced to address such issues and help reduce the increasing number of urban problems. It is the citizen's responsibility to report the Public Safety issues they observe or experience for authorities to respond quickly in emergency situations, thus maintaining a safer living environment for all citizens. A Public Safety Smart City Project was introduced in the city of East London, South Africa to help improve Public Safety in the city. However, for this to be successful citizens need to contribute by reporting Public Safety issues and suspicious activities. This study is therefore focused on motivational factors to improve citizen participation in a Public Safety Smart City Project. The Design Science Methodology and a mixed method approach guided this research study. Keller’s (2010) Attention, Relevance, Confidence, Satisfaction (ARCS) Theory of Motivation provided the theoretical base for this study. A questionnaire was used to gather data on the motivational factors for participation in a Public Safety Smart City Project. Five Critical Success Factors were developed to motivate citizens to participate in a Public Safety Smart City Project. These Critical Success Factors are: Ensure user satisfaction by providing a toll-free number, Citizens should be able to participate due to their concerns of safety for others, Citizens should be given the opportunity to make a difference in their community, Public Safety initiatives must provide adequate response to citizens and Citizens should be given incentives after participating. The Critical Success Factors were refined and verified through two rounds of expert review. Five factors were identified in the findings as factors that contribute towards motivating citizens participate. These factors include User Satisfaction, Making a difference, Response from Public Safety initiatives, Concern of safety for others and Incentives. The factors were included on the Critical Success Factors
- Full Text:
- Date Issued: 2020
- Authors: Tuswa, Mbali
- Date: 2020
- Subjects: Information technology -- Security measures City planning
- Language: English
- Type: Thesis , Masters , MCom (Information Systems)
- Identifier: http://hdl.handle.net/10353/18974 , vital:43004
- Description: Currently more people reside in urban areas than previously. The population shift from rural to urban results in increased problems with Public Safety. Public Safety initiatives were introduced to address such issues and help reduce the increasing number of urban problems. It is the citizen's responsibility to report the Public Safety issues they observe or experience for authorities to respond quickly in emergency situations, thus maintaining a safer living environment for all citizens. A Public Safety Smart City Project was introduced in the city of East London, South Africa to help improve Public Safety in the city. However, for this to be successful citizens need to contribute by reporting Public Safety issues and suspicious activities. This study is therefore focused on motivational factors to improve citizen participation in a Public Safety Smart City Project. The Design Science Methodology and a mixed method approach guided this research study. Keller’s (2010) Attention, Relevance, Confidence, Satisfaction (ARCS) Theory of Motivation provided the theoretical base for this study. A questionnaire was used to gather data on the motivational factors for participation in a Public Safety Smart City Project. Five Critical Success Factors were developed to motivate citizens to participate in a Public Safety Smart City Project. These Critical Success Factors are: Ensure user satisfaction by providing a toll-free number, Citizens should be able to participate due to their concerns of safety for others, Citizens should be given the opportunity to make a difference in their community, Public Safety initiatives must provide adequate response to citizens and Citizens should be given incentives after participating. The Critical Success Factors were refined and verified through two rounds of expert review. Five factors were identified in the findings as factors that contribute towards motivating citizens participate. These factors include User Satisfaction, Making a difference, Response from Public Safety initiatives, Concern of safety for others and Incentives. The factors were included on the Critical Success Factors
- Full Text:
- Date Issued: 2020