A framework for an integrated transport system towards improving public transport efficiency in the Buffalo City Metropolitan Municipality
- Authors: Dlepu, Anele Lunga
- Date: 2021-04
- Subjects: Intelligent transportation systems , Transportation -- South Africa -- Eastern Cape , Transportation -- Planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51165 , vital:43214
- Description: The main objective of this study was to develop a framework for an Integrated Transport System towards improving public transport efficiency in the Buffalo City Metropolitan Municipality. The study was conducted against a background of a noticeably disjointed transport system in the BCMM. Among several others, the key attributing factors include rapid urban expansion, urbanization and sharp rise in the volume of traffic. The preliminary chapter of this study presented objectives which sought to address the economic and social costs associated with the disintegrated transport system. This study has been divided into seven chapters, with three of them comprising of literature review. The first chapter gives a background about the South African public transport system, covering transport regulations and legislation including an overview of the public transport system in the BCMM. The second chapter provided an overview of the transport system in South Africa, including the profile and comparison with other countries. In the third chapter, literature on transport integration has been explored, touching on the nodes and corridor development concepts, together with the integrated transit systems. Importantly, the literature analysis section discusses challenges inhibiting transport integration and the effective strategies for improving integration efforts. For the research methodology the interpretivist paradigm has been followed, necessitating the adoption of a qualitative research approach. This research used the qualitative data collection method, together with thematic analysis. Primary Data was collected by means of an unstructured questionnaire distributed to respondents electronically and the views captured in this study were from respondents in the Traffic Department, Traffic Police Department, the Local Municipality and Taxi Associations. The research leads to the findings that there is a need for a review of the urban transport policy, the reconstruction of urban roads and an investment in appropriate transport integration technology. This study also articulates that the urban sprawl in Buffalo City Metro is a serious cause for concern with regard to transport management. It further recommends that there must be a better coordination between the various transport management departments. Finally a recommendation is made that mini-bus taxis be done away with, as means of transport. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Dlepu, Anele Lunga
- Date: 2021-04
- Subjects: Intelligent transportation systems , Transportation -- South Africa -- Eastern Cape , Transportation -- Planning
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51165 , vital:43214
- Description: The main objective of this study was to develop a framework for an Integrated Transport System towards improving public transport efficiency in the Buffalo City Metropolitan Municipality. The study was conducted against a background of a noticeably disjointed transport system in the BCMM. Among several others, the key attributing factors include rapid urban expansion, urbanization and sharp rise in the volume of traffic. The preliminary chapter of this study presented objectives which sought to address the economic and social costs associated with the disintegrated transport system. This study has been divided into seven chapters, with three of them comprising of literature review. The first chapter gives a background about the South African public transport system, covering transport regulations and legislation including an overview of the public transport system in the BCMM. The second chapter provided an overview of the transport system in South Africa, including the profile and comparison with other countries. In the third chapter, literature on transport integration has been explored, touching on the nodes and corridor development concepts, together with the integrated transit systems. Importantly, the literature analysis section discusses challenges inhibiting transport integration and the effective strategies for improving integration efforts. For the research methodology the interpretivist paradigm has been followed, necessitating the adoption of a qualitative research approach. This research used the qualitative data collection method, together with thematic analysis. Primary Data was collected by means of an unstructured questionnaire distributed to respondents electronically and the views captured in this study were from respondents in the Traffic Department, Traffic Police Department, the Local Municipality and Taxi Associations. The research leads to the findings that there is a need for a review of the urban transport policy, the reconstruction of urban roads and an investment in appropriate transport integration technology. This study also articulates that the urban sprawl in Buffalo City Metro is a serious cause for concern with regard to transport management. It further recommends that there must be a better coordination between the various transport management departments. Finally a recommendation is made that mini-bus taxis be done away with, as means of transport. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
A framework for business leadership in Africa
- Authors: Whitley, Elwyn
- Date: 2014
- Subjects: Leadership -- Africa Success in business , Management -- Africa Business Industrial management -- Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/45814 , vital:39219
- Description: In a fast moving, rapidly changing and highly competitive world the importance of strong leadership in both government and business cannot be over emphasised. The realisation that leadership is necessary for the organisation’s success and is key for the organisation’s survival (Alimo-Metcalfe and Alban- Metcalfe, 2008) is evident in the increasing focus on the concept over the last three to four decades. As the world becomes more of a ‘global village’ adapting to doing business in this new environment will require a leader who not only has the traditional skills set but also has the additional knowledge, skills and “mindset to navigate through the complexities brought on by moving beyond one's traditional borders” (Cohen, 2010. p. 3). This is of particular importance to Africa with the influx of foreign investors attracted by the growth opportunities that Africa offers, looking to expand their markets and in doing so imposing western norms and standards on local operations, in complex environments. Unfortunately Western leadership theories have not always been successful as Africans have found that in order to embrace Western ideals they need to relinquish some of their own beliefs. This highlights an opportunity to explore a possible hybrid leadership approach that harmonises the Western approach that is based on facts, logic and the nature of reality with the African humanistic orientation. The main aim of this study is to research the concept, principles, and characteristics of a small sample of business leaders in Africa in order to identify the factors that contribute to the leader’s success in a global business operating in Africa. By applying qualitative research methodology which includes an individual narrative written by each Managing Director, semistructured interviews and focus groups, a framework for business leadership in Africa was developed.
- Full Text:
- Date Issued: 2014
- Authors: Whitley, Elwyn
- Date: 2014
- Subjects: Leadership -- Africa Success in business , Management -- Africa Business Industrial management -- Africa
- Language: English
- Type: Thesis , Doctoral , DBA
- Identifier: http://hdl.handle.net/10948/45814 , vital:39219
- Description: In a fast moving, rapidly changing and highly competitive world the importance of strong leadership in both government and business cannot be over emphasised. The realisation that leadership is necessary for the organisation’s success and is key for the organisation’s survival (Alimo-Metcalfe and Alban- Metcalfe, 2008) is evident in the increasing focus on the concept over the last three to four decades. As the world becomes more of a ‘global village’ adapting to doing business in this new environment will require a leader who not only has the traditional skills set but also has the additional knowledge, skills and “mindset to navigate through the complexities brought on by moving beyond one's traditional borders” (Cohen, 2010. p. 3). This is of particular importance to Africa with the influx of foreign investors attracted by the growth opportunities that Africa offers, looking to expand their markets and in doing so imposing western norms and standards on local operations, in complex environments. Unfortunately Western leadership theories have not always been successful as Africans have found that in order to embrace Western ideals they need to relinquish some of their own beliefs. This highlights an opportunity to explore a possible hybrid leadership approach that harmonises the Western approach that is based on facts, logic and the nature of reality with the African humanistic orientation. The main aim of this study is to research the concept, principles, and characteristics of a small sample of business leaders in Africa in order to identify the factors that contribute to the leader’s success in a global business operating in Africa. By applying qualitative research methodology which includes an individual narrative written by each Managing Director, semistructured interviews and focus groups, a framework for business leadership in Africa was developed.
- Full Text:
- Date Issued: 2014
A framework for capital structure decision-making in South African businesses
- Authors: Du Toit, Jan Lodewicus
- Date: 2019
- Subjects: Corporations -- Finance -- South Africa , Business enterprises -- South Africa Decision making
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/39567 , vital:35291
- Description: The research is undertaken to understand how businesses make their capital structure decisions by identifying and evaluating the factors to be considered in making capital structure decisions in South African businesses. Qualitative research methods are used in two phases. In phase one, a literature review is conducted to create a framework of strategic aspects to consider when making capital structure decisions. In phase two the framework is evaluated by conducting in-depth interviews. The purpose of phase two is to identify the strategic aspects that are considered in the South African business context. The literature overview identified twelve strategic aspects for consideration when making capital structure decisions, namely business risk, control, flexibility, growth rate, long-run viability, management constraints, management conservatism, market conditions, rating agencies, size, taxation and transactional cost. The framework of twelve strategic aspects to be considered when making capital structure decisions was empirically evaluated by means of interviews. The interview responses regarding the initial twelve strategic aspects were coded and three themes emerged, namely critical strategic decision-making factors (business risk, financial flexibility, tax advantage, and volatility of earnings cash flows); factors relating specifically to markets in South Africa (growth rate, long-term viability, market conditions, credit rating, and transaction costs) and autonomy of the decision-making process (control, management constraints, managerial conservatism, and size). During the interview process, it was indicated that the autonomy of the decision-making process theme (control structure, management constraints, managerial conservatism and business size) do not form part of the strategic capital structure decision-making process in their companies and should be omitted. The interviewees highlighted four additional themes that may affect their capital structure decisions, namely government interference in the market and in the local business; Black Economic Empowerment (BEE) rating; political stability, and state capture. The study suggests a proposed framework consisting of six themes that can be used to guide capital structure decisions in South Africa businesses.
- Full Text:
- Date Issued: 2019
- Authors: Du Toit, Jan Lodewicus
- Date: 2019
- Subjects: Corporations -- Finance -- South Africa , Business enterprises -- South Africa Decision making
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/39567 , vital:35291
- Description: The research is undertaken to understand how businesses make their capital structure decisions by identifying and evaluating the factors to be considered in making capital structure decisions in South African businesses. Qualitative research methods are used in two phases. In phase one, a literature review is conducted to create a framework of strategic aspects to consider when making capital structure decisions. In phase two the framework is evaluated by conducting in-depth interviews. The purpose of phase two is to identify the strategic aspects that are considered in the South African business context. The literature overview identified twelve strategic aspects for consideration when making capital structure decisions, namely business risk, control, flexibility, growth rate, long-run viability, management constraints, management conservatism, market conditions, rating agencies, size, taxation and transactional cost. The framework of twelve strategic aspects to be considered when making capital structure decisions was empirically evaluated by means of interviews. The interview responses regarding the initial twelve strategic aspects were coded and three themes emerged, namely critical strategic decision-making factors (business risk, financial flexibility, tax advantage, and volatility of earnings cash flows); factors relating specifically to markets in South Africa (growth rate, long-term viability, market conditions, credit rating, and transaction costs) and autonomy of the decision-making process (control, management constraints, managerial conservatism, and size). During the interview process, it was indicated that the autonomy of the decision-making process theme (control structure, management constraints, managerial conservatism and business size) do not form part of the strategic capital structure decision-making process in their companies and should be omitted. The interviewees highlighted four additional themes that may affect their capital structure decisions, namely government interference in the market and in the local business; Black Economic Empowerment (BEE) rating; political stability, and state capture. The study suggests a proposed framework consisting of six themes that can be used to guide capital structure decisions in South Africa businesses.
- Full Text:
- Date Issued: 2019
A framework for enhancing compliance with Employee Performance Management and Development Systems(EPMDS) among public sector doctors in BCMM health facilities
- Bayeni, Luvuyo Lonwabo Precious
- Authors: Bayeni, Luvuyo Lonwabo Precious
- Date: 2020
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47520 , vital:40116
- Description: This research explored an employee performance management and development system in the context of the public health centres in the Eastern Cape Province of South Africa. The study reviewed the literature on EPMDS in the public health sector of South Africa, noting the shortfalls, challenges, and ways in which it could be improved. The major findings from the study include the need to review the entire policy, revise the pay-scales, and co-create a new EPMDS policy creating space for the representation of the views of the employees. Without completing the development and performance evaluation, grade progression cannot be implemented despite years of service; hence the problem doctors face with their salary levels. The current EPMDS was found to be ineffective due to the wide discrepancy that exists between doctors and other health professionals in public health institutions. Among the commitment motivators highlighted by the respondents, was the need to develop an organisational culture that permits employees to recognise that they are appreciated. Future research must consider using mixed research methods, in the context of other South African Provinces and include a larger sample of research participants.
- Full Text:
- Date Issued: 2020
- Authors: Bayeni, Luvuyo Lonwabo Precious
- Date: 2020
- Subjects: Performance -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/47520 , vital:40116
- Description: This research explored an employee performance management and development system in the context of the public health centres in the Eastern Cape Province of South Africa. The study reviewed the literature on EPMDS in the public health sector of South Africa, noting the shortfalls, challenges, and ways in which it could be improved. The major findings from the study include the need to review the entire policy, revise the pay-scales, and co-create a new EPMDS policy creating space for the representation of the views of the employees. Without completing the development and performance evaluation, grade progression cannot be implemented despite years of service; hence the problem doctors face with their salary levels. The current EPMDS was found to be ineffective due to the wide discrepancy that exists between doctors and other health professionals in public health institutions. Among the commitment motivators highlighted by the respondents, was the need to develop an organisational culture that permits employees to recognise that they are appreciated. Future research must consider using mixed research methods, in the context of other South African Provinces and include a larger sample of research participants.
- Full Text:
- Date Issued: 2020
A framework for enhancing the transgenerational potential of indigenous african family businesses
- Authors: Matchaba-Hove, Mtonhodzi
- Date: 2020
- Subjects: Family-owned business enterprises -- Succession Indigenous peoples -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10948/48894 , vital:41168
- Description: Family businesses are the backbone of many economies around the globe and are believed to constitute over two-thirds of all businesses worldwide. For nearly 300 years, the Southern African economy has been developing as a consequence of the contribution of family businesses to the region’s economy. Despite their importance to the economies of countries, their overall failure rate remains high. Given the important economic and societal contribution that family businesses make, their survival rates are a matter of concern. As far as can be established, little research has been conducted among indigenous African family businesses. The research done to date lacks depth in terms of the topics covered and the countries sampled. The majority of studies on family businesses have been done in European, American and Asian settings. Notably, the research project on Successful Transgenerational Entrepreneurship Practices (STEP) has investigated transgenerational entrepreneurship among family businesses around the world. The STEP project proposes a theoretical framework, known as the STEP framework, which to date has not been applied to the indigenous African context. There is a great need for deeper insights into, and an increased understanding of the practices implemented among indigenous African family businesses that have survived across the generations, and of the context in which these businesses operate. Therefore, the primary objective of this study is to explore and describe the factors that influence the transgenerational potential of indigenous African family businesses so as to assess the appropriateness of an existing non-African framework, namely the STEP framework, and to reconfigure it for the African context. The STEP framework proposes that various contextual factors influence both the entrepreneurial orientation and the familiness resource pools of family businesses, which in turn influence each other, and ultimately the transgenerational potential of the family business. The underlying theory applied in the study is Hofstede’s Cultural Dimensions model. Hofstede’s model provides theoretical support for the belief that the context in which a theory or framework is applied has a big influence on the successful application of such a framework. Therefore, a need exists to contextualise the STEP framework to the context in which it is being applied. An interpretivist research paradigm and a qualitative methodological approach were deemed the most suitable for the current study, as this paradigm and approach enabled the researcher to address the dynamics and invisible issues within family businesses. The current study adopted a multiple case study methodology. Adopting this methodology allowed for a deeper understanding of the object of interest. The three cases were systematically selected, using purposive sampling, to ensure that a credible and indicative sample was obtained. The criteria used for selection were based on the STEP project guidelines and the three businesses selected were from South Africa, Zimbabwe and Botswana, of indigenous African heritage and have showed sustained growth and success since their establishment. The reason for these selection criteria was to ensure that the study appropriately addressed the defined research objectives and the gap in the body of knowledge on transgenerational entrepreneurship in the African context. The instrument used to guide the key-informant interviews in this research was a semi-structured interview schedule adapted from the STEP project interview schedule. Once all the data was collected, a combination of directed content analysis and explanation building was used to analyse the data. A framework for enhancing the transgenerational potential of indigenous African family businesses is proposed in this study, based on the practices adopted by the successful indigenous African family businesses which participated. The framework developed adapts the STEP framework for the indigenous African family business context. As in the STEP framework, the framework proposed for indigenous African family businesses highlights several external contextual factors as influencing both the familiness resource pools and the dimensions of entrepreneurial orientation. In the context of indigenous African family businesses, the external contextual factors most influential are the philosophy of Ubuntu, the collectivist national culture, as well as the community and extended family commitments. The external contextual factors, namely, the business environment and the industry in which the business operates, were found to be particularly influential on the entrepreneurial orientation displayed by the participating family businesses. All eight familiness resource pools, as well as the five dimensions of entrepreneurial orientation as proposed in the STEP framework, still form part of the framework proposed for indigenous African family businesses. However, for some the nature thereof differed somewhat from the original descriptions. Therefore, the original names were adapted to better describe these concepts as applicable to an indigenous African family business context. The proposed framework supports the multi-dimensional nature of performance outcomes among indigenous African family businesses. It proposes that in an indigenous African family business context, entrepreneurial performance outcomes are important to the extent that they contribute to achieving the financial performance outcomes, while the financial performance outcomes are important to the extent that they contribute to achieving the social performance outcomes. This study contributes to a greater understanding of successful indigenous African family businesses and their best practices, specifically an understanding of the practices adopted with regards to the familiness resource pools and entrepreneurial orientation. Furthermore, this study has expanded on the understanding of paternalism in that it has provides greater clarity on the nature of this leadership style, as well as the positive outcomes associated with it, in an African context. The study also has significance for educators, who can incorporate the lessons learned from it into their entrepreneurship and family business teaching.
- Full Text:
- Date Issued: 2020
- Authors: Matchaba-Hove, Mtonhodzi
- Date: 2020
- Subjects: Family-owned business enterprises -- Succession Indigenous peoples -- Economic conditions
- Language: English
- Type: Thesis , Doctoral , DCom
- Identifier: http://hdl.handle.net/10948/48894 , vital:41168
- Description: Family businesses are the backbone of many economies around the globe and are believed to constitute over two-thirds of all businesses worldwide. For nearly 300 years, the Southern African economy has been developing as a consequence of the contribution of family businesses to the region’s economy. Despite their importance to the economies of countries, their overall failure rate remains high. Given the important economic and societal contribution that family businesses make, their survival rates are a matter of concern. As far as can be established, little research has been conducted among indigenous African family businesses. The research done to date lacks depth in terms of the topics covered and the countries sampled. The majority of studies on family businesses have been done in European, American and Asian settings. Notably, the research project on Successful Transgenerational Entrepreneurship Practices (STEP) has investigated transgenerational entrepreneurship among family businesses around the world. The STEP project proposes a theoretical framework, known as the STEP framework, which to date has not been applied to the indigenous African context. There is a great need for deeper insights into, and an increased understanding of the practices implemented among indigenous African family businesses that have survived across the generations, and of the context in which these businesses operate. Therefore, the primary objective of this study is to explore and describe the factors that influence the transgenerational potential of indigenous African family businesses so as to assess the appropriateness of an existing non-African framework, namely the STEP framework, and to reconfigure it for the African context. The STEP framework proposes that various contextual factors influence both the entrepreneurial orientation and the familiness resource pools of family businesses, which in turn influence each other, and ultimately the transgenerational potential of the family business. The underlying theory applied in the study is Hofstede’s Cultural Dimensions model. Hofstede’s model provides theoretical support for the belief that the context in which a theory or framework is applied has a big influence on the successful application of such a framework. Therefore, a need exists to contextualise the STEP framework to the context in which it is being applied. An interpretivist research paradigm and a qualitative methodological approach were deemed the most suitable for the current study, as this paradigm and approach enabled the researcher to address the dynamics and invisible issues within family businesses. The current study adopted a multiple case study methodology. Adopting this methodology allowed for a deeper understanding of the object of interest. The three cases were systematically selected, using purposive sampling, to ensure that a credible and indicative sample was obtained. The criteria used for selection were based on the STEP project guidelines and the three businesses selected were from South Africa, Zimbabwe and Botswana, of indigenous African heritage and have showed sustained growth and success since their establishment. The reason for these selection criteria was to ensure that the study appropriately addressed the defined research objectives and the gap in the body of knowledge on transgenerational entrepreneurship in the African context. The instrument used to guide the key-informant interviews in this research was a semi-structured interview schedule adapted from the STEP project interview schedule. Once all the data was collected, a combination of directed content analysis and explanation building was used to analyse the data. A framework for enhancing the transgenerational potential of indigenous African family businesses is proposed in this study, based on the practices adopted by the successful indigenous African family businesses which participated. The framework developed adapts the STEP framework for the indigenous African family business context. As in the STEP framework, the framework proposed for indigenous African family businesses highlights several external contextual factors as influencing both the familiness resource pools and the dimensions of entrepreneurial orientation. In the context of indigenous African family businesses, the external contextual factors most influential are the philosophy of Ubuntu, the collectivist national culture, as well as the community and extended family commitments. The external contextual factors, namely, the business environment and the industry in which the business operates, were found to be particularly influential on the entrepreneurial orientation displayed by the participating family businesses. All eight familiness resource pools, as well as the five dimensions of entrepreneurial orientation as proposed in the STEP framework, still form part of the framework proposed for indigenous African family businesses. However, for some the nature thereof differed somewhat from the original descriptions. Therefore, the original names were adapted to better describe these concepts as applicable to an indigenous African family business context. The proposed framework supports the multi-dimensional nature of performance outcomes among indigenous African family businesses. It proposes that in an indigenous African family business context, entrepreneurial performance outcomes are important to the extent that they contribute to achieving the financial performance outcomes, while the financial performance outcomes are important to the extent that they contribute to achieving the social performance outcomes. This study contributes to a greater understanding of successful indigenous African family businesses and their best practices, specifically an understanding of the practices adopted with regards to the familiness resource pools and entrepreneurial orientation. Furthermore, this study has expanded on the understanding of paternalism in that it has provides greater clarity on the nature of this leadership style, as well as the positive outcomes associated with it, in an African context. The study also has significance for educators, who can incorporate the lessons learned from it into their entrepreneurship and family business teaching.
- Full Text:
- Date Issued: 2020
A framework for event marketing for Nelson Mandela Bay
- Nyamutsambira, Kudakwashe Don
- Authors: Nyamutsambira, Kudakwashe Don
- Date: 2016
- Subjects: Special events -- South Africa -- Marketing , Special events -- South Africa -- Planning Special events -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/13647 , vital:27260
- Description: Recent times have seen the increased proliferation of the concept of applying events in promoting destinations. This can be attributed to the effectiveness of events in solidifying the image and attractiveness of destinations. Currently, South Africa ranks as the twenty second most popular location for hosting events and has a foothold of 2.5% of the global event market share. The global pervasion of events has changed the dynamics that surround how destinations are promoted and has also significantly impacted the tourism industry and the respective tourist patterns of consumption. Literature suggests that events are gradually moving from previously being viewed as a complementary leisure activity towards becoming a primary source of attraction for destinations. Literature also confirms the extensive inclination of cities in the use of events for branding destinations. The primary problem that this study investigates is the lack of substantial knowhow with respect to how events can be presented in order to augment and enhance the attractiveness of Nelson Mandela Bay. There is no substantial blueprint that is capable of informing from the perspective of event marketers, how best they can drive a successful event marketing imperative that the local and external consumers can appreciate. Additionally, Nelson Mandela Bay has over the recent years encountered a significant amount of losses stemming from the events realm of its tourist offering. The most recent and calamitous of its losses to date has been estimated at R200 million, which escaped the coffers of the local economy as a result of the internationally applauded IRB World Sevens event moving from the metropolis to Cape Town. This has caused disconcerted and agitated sentiments across business and tourism leadership locally. Since 2011, the IRB World Sevens Series cultivated over R1 Billion towards the local economy. Losses in terms of showcasing the city to a global audience on highly established and followed media platforms are also expected. In addition, given the lack of knowledge with respect to event marketing dynamics, the “Twelve Events in Twelve Months”, an initiative that will see different event themes being launched within the twelve calendar months of the year in Nelson Mandela Bay, runs a high risk of failing to take off upon its launch because local residents and potential tourists, both national and international will lack the knowledge sufficient to stimulate their acceptance and attraction to this concept. This study aims to investigate the concepts, notions and critical success factors that event marketers can apply in order to increase the success of the event marketing imperative in Nelson Mandela Bay. The success of event marketing is expected to increase the attractiveness of Nelson Mandela Bay and brand it as a viable destination to prospective stakeholders. To evaluate the conceptual framework that was suggested by this study based on the literature review, an empirical evaluation was performed amongst the residents of Nelson Mandela Bay through the application of a questionnaire that was electronically and physically distributed. This questionnaire received 3 659 responses and measured respondents’ access and usage of media facilities. It also measured the perceptions of the current state of events in Nelson Mandela Bay. Furthermore, the questionnaire evaluated the destination image of Nelson Mandela Bay. Moreover, hypotheses were tested to evaluate the assumptions that the manner in which events are packaged, placed, positioned and promoted will enhance the attractiveness of Nelson Mandela Bay as a destination. The findings of this study suggest that the strategic bundling, placing, promoting and positioning of events is critical towards advancing an event marketing imperative and sustaining it in the long term. Additionally, the study also indicates that the successful development of a comprehensive event marketing initiative will enhance the attractiveness of Nelson Mandela Bay as a destination. The study thus concludes that event marketers can apply the proposed event marketing framework as a blueprint for informing their strategic development of event concepts in order to enhance their potential for success. The successful establishment of event offerings will consequently amplify the destination attractiveness of Nelson Mandela Bay. This research’s deliverables are expected to positively influence and reinforce the productivity of the social interactions that encompass Nelson Mandela Bay. Essentially, a framework that credibly guides the event marketer’s thinking in developing event concepts for the city is expected to enhance the attractiveness, sustaining and success of events therein. The success of events is expected to widen business prospects within the city. Moreover, eminent events are also expected to position Nelson Mandela Bay as a formidable player, and an attractive destination to aspiring investors, decision makers and visitors. This is expected to widen the resource base of the local players within the city, and motivate for more collaboration amongst them in a quest of deriving mutual gain from the city’s progression. In view of these notions, this study can be grounded in the social capital theory.
- Full Text:
- Date Issued: 2016
- Authors: Nyamutsambira, Kudakwashe Don
- Date: 2016
- Subjects: Special events -- South Africa -- Marketing , Special events -- South Africa -- Planning Special events -- South Africa -- Management
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/13647 , vital:27260
- Description: Recent times have seen the increased proliferation of the concept of applying events in promoting destinations. This can be attributed to the effectiveness of events in solidifying the image and attractiveness of destinations. Currently, South Africa ranks as the twenty second most popular location for hosting events and has a foothold of 2.5% of the global event market share. The global pervasion of events has changed the dynamics that surround how destinations are promoted and has also significantly impacted the tourism industry and the respective tourist patterns of consumption. Literature suggests that events are gradually moving from previously being viewed as a complementary leisure activity towards becoming a primary source of attraction for destinations. Literature also confirms the extensive inclination of cities in the use of events for branding destinations. The primary problem that this study investigates is the lack of substantial knowhow with respect to how events can be presented in order to augment and enhance the attractiveness of Nelson Mandela Bay. There is no substantial blueprint that is capable of informing from the perspective of event marketers, how best they can drive a successful event marketing imperative that the local and external consumers can appreciate. Additionally, Nelson Mandela Bay has over the recent years encountered a significant amount of losses stemming from the events realm of its tourist offering. The most recent and calamitous of its losses to date has been estimated at R200 million, which escaped the coffers of the local economy as a result of the internationally applauded IRB World Sevens event moving from the metropolis to Cape Town. This has caused disconcerted and agitated sentiments across business and tourism leadership locally. Since 2011, the IRB World Sevens Series cultivated over R1 Billion towards the local economy. Losses in terms of showcasing the city to a global audience on highly established and followed media platforms are also expected. In addition, given the lack of knowledge with respect to event marketing dynamics, the “Twelve Events in Twelve Months”, an initiative that will see different event themes being launched within the twelve calendar months of the year in Nelson Mandela Bay, runs a high risk of failing to take off upon its launch because local residents and potential tourists, both national and international will lack the knowledge sufficient to stimulate their acceptance and attraction to this concept. This study aims to investigate the concepts, notions and critical success factors that event marketers can apply in order to increase the success of the event marketing imperative in Nelson Mandela Bay. The success of event marketing is expected to increase the attractiveness of Nelson Mandela Bay and brand it as a viable destination to prospective stakeholders. To evaluate the conceptual framework that was suggested by this study based on the literature review, an empirical evaluation was performed amongst the residents of Nelson Mandela Bay through the application of a questionnaire that was electronically and physically distributed. This questionnaire received 3 659 responses and measured respondents’ access and usage of media facilities. It also measured the perceptions of the current state of events in Nelson Mandela Bay. Furthermore, the questionnaire evaluated the destination image of Nelson Mandela Bay. Moreover, hypotheses were tested to evaluate the assumptions that the manner in which events are packaged, placed, positioned and promoted will enhance the attractiveness of Nelson Mandela Bay as a destination. The findings of this study suggest that the strategic bundling, placing, promoting and positioning of events is critical towards advancing an event marketing imperative and sustaining it in the long term. Additionally, the study also indicates that the successful development of a comprehensive event marketing initiative will enhance the attractiveness of Nelson Mandela Bay as a destination. The study thus concludes that event marketers can apply the proposed event marketing framework as a blueprint for informing their strategic development of event concepts in order to enhance their potential for success. The successful establishment of event offerings will consequently amplify the destination attractiveness of Nelson Mandela Bay. This research’s deliverables are expected to positively influence and reinforce the productivity of the social interactions that encompass Nelson Mandela Bay. Essentially, a framework that credibly guides the event marketer’s thinking in developing event concepts for the city is expected to enhance the attractiveness, sustaining and success of events therein. The success of events is expected to widen business prospects within the city. Moreover, eminent events are also expected to position Nelson Mandela Bay as a formidable player, and an attractive destination to aspiring investors, decision makers and visitors. This is expected to widen the resource base of the local players within the city, and motivate for more collaboration amongst them in a quest of deriving mutual gain from the city’s progression. In view of these notions, this study can be grounded in the social capital theory.
- Full Text:
- Date Issued: 2016
A framework for management participation in HIV and AIDS intervention programmes: the Chris Hani District Municipality case
- Authors: Kolo, Vuyiswa Felicia
- Date: 2016
- Subjects: Employee health promotion -- South Africa -- Eastern Cape AIDS (Disease) -- Prevention
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15345 , vital:28221
- Description: South Africa is one of the countries in the world with the highest number of people living with HIV/AIDS. Workplace HIV/AIDS programmes have been singled out by the Government as one of the measures to fight against the spread of the disease. However, it is quite concerning that managers in most organisations are very reluctant to actively participate in the programmes. One of such organisations is the Chris Hani District Municipality. Reluctance by managers to participate in these programmes has given rise to effects such as lower level employees also not willing to participate in the programmes; thereby undermining efforts by the municipality and the National Government as a whole to fight against the spread of the disease in South Africa. This study has developed a framework that may enable municipal managers to participate in HIV/AIDS programmes in the municipality. In addition the study has also explored factors that discourage managers from participating in HIV/AIDS programmes. The study took place in the Chris Hani municipality. The sample population was municipal managers from the different directorates. The methodological approach was quantitative. Data was collected with use of a questionnaire. The questionnaire was distributed physically and electronically by the researcher. The findings of the study show that in order for managers to actively participate in the programmes of HIV/AIDS, measures should be put place to enhance the following: self-awareness, positive attitude, effective communication, management involvement, management support, and relationship building. The researcher hopes that the study will not only enhance management participation in the Chris Hani municipality, but also other municipalities and organisations in South Africa interested in the fight against the spread of the HIV/AIDS disease.
- Full Text:
- Date Issued: 2016
- Authors: Kolo, Vuyiswa Felicia
- Date: 2016
- Subjects: Employee health promotion -- South Africa -- Eastern Cape AIDS (Disease) -- Prevention
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/15345 , vital:28221
- Description: South Africa is one of the countries in the world with the highest number of people living with HIV/AIDS. Workplace HIV/AIDS programmes have been singled out by the Government as one of the measures to fight against the spread of the disease. However, it is quite concerning that managers in most organisations are very reluctant to actively participate in the programmes. One of such organisations is the Chris Hani District Municipality. Reluctance by managers to participate in these programmes has given rise to effects such as lower level employees also not willing to participate in the programmes; thereby undermining efforts by the municipality and the National Government as a whole to fight against the spread of the disease in South Africa. This study has developed a framework that may enable municipal managers to participate in HIV/AIDS programmes in the municipality. In addition the study has also explored factors that discourage managers from participating in HIV/AIDS programmes. The study took place in the Chris Hani municipality. The sample population was municipal managers from the different directorates. The methodological approach was quantitative. Data was collected with use of a questionnaire. The questionnaire was distributed physically and electronically by the researcher. The findings of the study show that in order for managers to actively participate in the programmes of HIV/AIDS, measures should be put place to enhance the following: self-awareness, positive attitude, effective communication, management involvement, management support, and relationship building. The researcher hopes that the study will not only enhance management participation in the Chris Hani municipality, but also other municipalities and organisations in South Africa interested in the fight against the spread of the HIV/AIDS disease.
- Full Text:
- Date Issued: 2016
A framework for managing the impact of information communication technology on employee well-being
- Authors: Ackerman, Richard
- Date: 2018
- Subjects: Work environment -- Psychological aspects , Work -- Technological innovations Employees -- Mental health Job stress Flextime
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21449 , vital:29523
- Description: Employees who work with Information Communication Technology (hereafter referred to as ICT) face a risk in a rise of portable work. This in turn provides a means for employees to be connected to work, even when at home. Flexible work solutions and ability to work any hour of the week creates non-standard work schedules, which in turn can lead to a condition of work-a-holism. In most cases, this phenomena is driven by the belief that being constantly available to work demonstrates a devotion to one’s career and employer. The higher demands placed on employees, are in most cases at the expense of employees’ health, work-life balance and overall well-being. The primary objective of this study is therefore to establish whether the use of ICT outside of normal working hours affects employee well-being, as measured in terms of work-life balance. The second objective of this study is to provide the Target Company within the automotive component supply industry located in Port Elizabeth, in the Republic of South Africa, with a framework for managing the impact of ICT on employee well-being. The research paper has been prompted by the Target Company having recently introduced flexible working solutions for its employees. Research on the topic of alternative forms of work schedules, has shown flexible working arrangements gives employees more choice and control over where, when and by how much they work. Flexibility allows employees to actively shape their working conditions which helps them solve the demands of integrating personal life and work commitments. Whether management should encourage or permit the use of ICT amongst its employees to extend beyond normal working hours however remains unclear. In order to answer the research questions, this study has applied a quantitative, positivistic and deductive research based methodology. The approach applied within this study included conducting an extensive literature review on the effects of ICT use after hours on employee well-being. Thereafter using literature as a foundation, a measuring instrument was constructed in the form of an online questionnaire. The questionnaire was emailed to respondents to collect primary data, in order to measure the dependent and independent variables in terms of the hypothesised relationships. Testing of the variables followed, in order to establish whether the use of ICT use after hours negatively impacts employee well-being as measured in terms of work-life balance and stress. Secondly, the study set out to establish whether flexible working conditions linked to ICT use after hours negatively impacts on employee work-life balance. Thirdly, the relationship between physiological aspects such as age, gender and ethnicity were interrogated to establish an employees’ ability to adapt to changing work conditions, brought about as a direct result of ICT. Lastly, this study set out to establish which ICT tool (email, cellular phone, smartphone or other) has the highest impact on employee wellness. The data collection process yielded a sample of 103 respondents in middle and senior management levels of the Target Company, with 97% being recipients of employer provided ICT tools. These respondents represented the employees who are most likely to be affected by the phenomena under investigation. The survey data was captured and analysed using descriptive statistical techniques. The interpretation revealed aspects which formed the basis for managerial recommendations in the form of a proposed framework to manage the impact of ICT on employee well-being. The findings of the study found that the use of ICT outside of normal working hours has a negative influence on employee well-being as measured in terms of work-life balance and stress. The literature review findings were confirmed as supporting the statement that flexible working conditions linked to ICT use after hours having a positive influence on employee work-life balance. A further finding of the study was the confirmation of physiological aspects affects an employees’ ability to adapt to changing working conditions, thereby having a negative influence on employee work-life balance. Lastly, to the question of which ICT tool has the biggest impact on well-being, it was found that differing ICT tools (email, cellular, smartphone, or other) do not have a negative influence on employee wellness. These findings formed the basis for the recommendations in the form of a framework which has been proposed to manage the impact of ICT on employee well-being. The most pertinent aspect of the framework includes the employer communicating a well-defined ICT usage policy, which clearly outlines a standard operating procedure in relation to ICT use to all its employees. The findings furthermore propose that the employer should take the time to explain and train its employees as to what is considered acceptable and non-acceptable use of ICT devices, especially in relation to after hour use and leave absences from work. To ensure employee well-being, employees should be encouraged to implement defined time blocks for when they are available for work and when they are not. This can be applied through the act of switching off their ICT devices, which constitutes a boundary work tactic as an action in order to prevent work-related interruptions in the private sphere. While the employer can take described measures, it should also be noted that there is responsibility on the part of the employee to ensure personal wellness, including regular exercise, relaxation, and taking appropriate breaks when necessary. Moreover, employees can apply work and life boundary management techniques through the selective use of devices. By not applying automatic work email updates on ICT devices such as smart phones is yet another boundary management technique which can be utilised by employees. There are a range of practical suggestions which are proposed as a method to minimize the risk of ICT use on employee well-being within this research document. The above proposals have only served to highlight a select few aspects. While it is acknowledged that there are important advantages associated with the development and use of ICT, it is equally important to allow employees to recharge their batteries in the form of appropriate downtime to regain perspective, thus allowing the organisation to maintain its competitive advantage, with the well-being of its employees taken to heart.
- Full Text:
- Date Issued: 2018
- Authors: Ackerman, Richard
- Date: 2018
- Subjects: Work environment -- Psychological aspects , Work -- Technological innovations Employees -- Mental health Job stress Flextime
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/21449 , vital:29523
- Description: Employees who work with Information Communication Technology (hereafter referred to as ICT) face a risk in a rise of portable work. This in turn provides a means for employees to be connected to work, even when at home. Flexible work solutions and ability to work any hour of the week creates non-standard work schedules, which in turn can lead to a condition of work-a-holism. In most cases, this phenomena is driven by the belief that being constantly available to work demonstrates a devotion to one’s career and employer. The higher demands placed on employees, are in most cases at the expense of employees’ health, work-life balance and overall well-being. The primary objective of this study is therefore to establish whether the use of ICT outside of normal working hours affects employee well-being, as measured in terms of work-life balance. The second objective of this study is to provide the Target Company within the automotive component supply industry located in Port Elizabeth, in the Republic of South Africa, with a framework for managing the impact of ICT on employee well-being. The research paper has been prompted by the Target Company having recently introduced flexible working solutions for its employees. Research on the topic of alternative forms of work schedules, has shown flexible working arrangements gives employees more choice and control over where, when and by how much they work. Flexibility allows employees to actively shape their working conditions which helps them solve the demands of integrating personal life and work commitments. Whether management should encourage or permit the use of ICT amongst its employees to extend beyond normal working hours however remains unclear. In order to answer the research questions, this study has applied a quantitative, positivistic and deductive research based methodology. The approach applied within this study included conducting an extensive literature review on the effects of ICT use after hours on employee well-being. Thereafter using literature as a foundation, a measuring instrument was constructed in the form of an online questionnaire. The questionnaire was emailed to respondents to collect primary data, in order to measure the dependent and independent variables in terms of the hypothesised relationships. Testing of the variables followed, in order to establish whether the use of ICT use after hours negatively impacts employee well-being as measured in terms of work-life balance and stress. Secondly, the study set out to establish whether flexible working conditions linked to ICT use after hours negatively impacts on employee work-life balance. Thirdly, the relationship between physiological aspects such as age, gender and ethnicity were interrogated to establish an employees’ ability to adapt to changing work conditions, brought about as a direct result of ICT. Lastly, this study set out to establish which ICT tool (email, cellular phone, smartphone or other) has the highest impact on employee wellness. The data collection process yielded a sample of 103 respondents in middle and senior management levels of the Target Company, with 97% being recipients of employer provided ICT tools. These respondents represented the employees who are most likely to be affected by the phenomena under investigation. The survey data was captured and analysed using descriptive statistical techniques. The interpretation revealed aspects which formed the basis for managerial recommendations in the form of a proposed framework to manage the impact of ICT on employee well-being. The findings of the study found that the use of ICT outside of normal working hours has a negative influence on employee well-being as measured in terms of work-life balance and stress. The literature review findings were confirmed as supporting the statement that flexible working conditions linked to ICT use after hours having a positive influence on employee work-life balance. A further finding of the study was the confirmation of physiological aspects affects an employees’ ability to adapt to changing working conditions, thereby having a negative influence on employee work-life balance. Lastly, to the question of which ICT tool has the biggest impact on well-being, it was found that differing ICT tools (email, cellular, smartphone, or other) do not have a negative influence on employee wellness. These findings formed the basis for the recommendations in the form of a framework which has been proposed to manage the impact of ICT on employee well-being. The most pertinent aspect of the framework includes the employer communicating a well-defined ICT usage policy, which clearly outlines a standard operating procedure in relation to ICT use to all its employees. The findings furthermore propose that the employer should take the time to explain and train its employees as to what is considered acceptable and non-acceptable use of ICT devices, especially in relation to after hour use and leave absences from work. To ensure employee well-being, employees should be encouraged to implement defined time blocks for when they are available for work and when they are not. This can be applied through the act of switching off their ICT devices, which constitutes a boundary work tactic as an action in order to prevent work-related interruptions in the private sphere. While the employer can take described measures, it should also be noted that there is responsibility on the part of the employee to ensure personal wellness, including regular exercise, relaxation, and taking appropriate breaks when necessary. Moreover, employees can apply work and life boundary management techniques through the selective use of devices. By not applying automatic work email updates on ICT devices such as smart phones is yet another boundary management technique which can be utilised by employees. There are a range of practical suggestions which are proposed as a method to minimize the risk of ICT use on employee well-being within this research document. The above proposals have only served to highlight a select few aspects. While it is acknowledged that there are important advantages associated with the development and use of ICT, it is equally important to allow employees to recharge their batteries in the form of appropriate downtime to regain perspective, thus allowing the organisation to maintain its competitive advantage, with the well-being of its employees taken to heart.
- Full Text:
- Date Issued: 2018
A framework for price tariffs in the costing structures of South African private hospitals
- Authors: Botha, Gideon
- Date: 2020
- Subjects: Hospitals, Proprietary
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/47489 , vital:40126
- Description: The increase of South African health care costs can be extrapolated into the global healthcare cost challenge, with various factors contributing to this problem. One of the factors viewed as being central to the rising cost of health care is the inability of health care provider organisations to accurately measure unit costs of resources used to treat a patient for their medical condition and patient outcomes. The measurement of an accurate unit cost and patient outcomes is imperative to improving value, which is seen as an improvement in outcomes for every rand spent. The determination of price tariffs and the price tariff payment model used to onward bill the price tariff for medical services have also been identified as having a central role in improving value in health care. In order for price tariffs to improve value, they should be reflective and be based on an accurate unit cost that reflects the cost of resources used to provide efficient and effective care for a patient’s medical condition. For the price tariff payment model to improve value, it needs to reward providers for delivering superior patient outcomes at a lower cost by making price tariffs contingent on achieving specified outcomes as well as incorporating performance payments or holdbacks based on outcomes achieved. This study provides a framework for price tariffs in the costing structures of South African private hospitals. Secondary research was conducted in the form of a comprehensive literature search in order to do an interpretative analysis of the strengths and weaknesses of the various combinations of unit costing models and price tariff payment models used to determine prices in private hospitals. The literature review was followed by primary research that involved three phases, all of which used a qualitative research approach. In Phase 1, primary data were collected using unobtrusive measures that consisted of a data request first, followed by unstructured interviews with representatives of Hospital A and Hospital B to obtain an analysis of the combinations of unit costing model and price tariff payment model used for a laparoscopic appendectomy. In Phase 2, data were collected by means of an unstructured interview with a surgeon describing a laparoscopic appendectomy procedure in detail and based on this process description, the approximate costs for the various resources that were sourced from different suppliers could be calculated. The data analysis and interpretation were done in three phases, with each phase having different research objectives. The data were first coded and then interpreted. In the first primary research phase, the combinations of unit costing models and price tariff payment models used by private Hospital A and Hospital B were evaluated. In the second phase, the recommended combination of unit costing model and price tariff payment model was applied to a hypothetical example and evaluated. In the final phase, based on the outcome of the first and second research phases, a combination of unit costing model and price tariff payment model for private hospitals was recommended. The results showed that the recommended combination of unit costing and price tariff payment model namely time-driven activity-based costing with the global fee price tariff payment model was the most appropriate to determine price tariffs in private hospitals when compared to the unit costing models and price tariff payment models used by Hospital A and Hospital B for a laparoscopic appendectomy. Furthermore, the recommended combination of unit costing model and price tariff payment model was found to be usable for the determination of price tariffs in the costing structures of private hospitals. The time-driven activity-based costing model and global fee price tariff payment model should be adopted or used as guidelines for determining price tariffs in private hospitals in South Africa. Price tariffs would be more transparent as they would reflect the actual resource cost of treating the patient and the resources used and treatment provided could then be assessed against the delivery value chain that charts the principal activities involved in a patient’s care for a medical condition to ensure that patient best-practice protocols are followed. The proposed framework enables the determination of price tariffs based on an accurate unit cost reflecting the actual resources used to provide efficient and effective care and also improve value for the patient.
- Full Text:
- Date Issued: 2020
- Authors: Botha, Gideon
- Date: 2020
- Subjects: Hospitals, Proprietary
- Language: English
- Type: Thesis , Doctoral , PhD
- Identifier: http://hdl.handle.net/10948/47489 , vital:40126
- Description: The increase of South African health care costs can be extrapolated into the global healthcare cost challenge, with various factors contributing to this problem. One of the factors viewed as being central to the rising cost of health care is the inability of health care provider organisations to accurately measure unit costs of resources used to treat a patient for their medical condition and patient outcomes. The measurement of an accurate unit cost and patient outcomes is imperative to improving value, which is seen as an improvement in outcomes for every rand spent. The determination of price tariffs and the price tariff payment model used to onward bill the price tariff for medical services have also been identified as having a central role in improving value in health care. In order for price tariffs to improve value, they should be reflective and be based on an accurate unit cost that reflects the cost of resources used to provide efficient and effective care for a patient’s medical condition. For the price tariff payment model to improve value, it needs to reward providers for delivering superior patient outcomes at a lower cost by making price tariffs contingent on achieving specified outcomes as well as incorporating performance payments or holdbacks based on outcomes achieved. This study provides a framework for price tariffs in the costing structures of South African private hospitals. Secondary research was conducted in the form of a comprehensive literature search in order to do an interpretative analysis of the strengths and weaknesses of the various combinations of unit costing models and price tariff payment models used to determine prices in private hospitals. The literature review was followed by primary research that involved three phases, all of which used a qualitative research approach. In Phase 1, primary data were collected using unobtrusive measures that consisted of a data request first, followed by unstructured interviews with representatives of Hospital A and Hospital B to obtain an analysis of the combinations of unit costing model and price tariff payment model used for a laparoscopic appendectomy. In Phase 2, data were collected by means of an unstructured interview with a surgeon describing a laparoscopic appendectomy procedure in detail and based on this process description, the approximate costs for the various resources that were sourced from different suppliers could be calculated. The data analysis and interpretation were done in three phases, with each phase having different research objectives. The data were first coded and then interpreted. In the first primary research phase, the combinations of unit costing models and price tariff payment models used by private Hospital A and Hospital B were evaluated. In the second phase, the recommended combination of unit costing model and price tariff payment model was applied to a hypothetical example and evaluated. In the final phase, based on the outcome of the first and second research phases, a combination of unit costing model and price tariff payment model for private hospitals was recommended. The results showed that the recommended combination of unit costing and price tariff payment model namely time-driven activity-based costing with the global fee price tariff payment model was the most appropriate to determine price tariffs in private hospitals when compared to the unit costing models and price tariff payment models used by Hospital A and Hospital B for a laparoscopic appendectomy. Furthermore, the recommended combination of unit costing model and price tariff payment model was found to be usable for the determination of price tariffs in the costing structures of private hospitals. The time-driven activity-based costing model and global fee price tariff payment model should be adopted or used as guidelines for determining price tariffs in private hospitals in South Africa. Price tariffs would be more transparent as they would reflect the actual resource cost of treating the patient and the resources used and treatment provided could then be assessed against the delivery value chain that charts the principal activities involved in a patient’s care for a medical condition to ensure that patient best-practice protocols are followed. The proposed framework enables the determination of price tariffs based on an accurate unit cost reflecting the actual resources used to provide efficient and effective care and also improve value for the patient.
- Full Text:
- Date Issued: 2020
A framework for price tariffs in the costing structures of South African private hospitals
- Authors: Botha, Gideon
- Date: 2020
- Subjects: Medical care, Cost of -- South Africa , Medical economics -- South Africa Medical care -- South Africa -- Cost control Cost accounting
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/50432 , vital:42167
- Description: The increase of South African health care costs can be extrapolated into the global healthcare cost challenge, with various factors contributing to this problem. One of the factors viewed as being central to the rising cost of health care is the inability of health care provider organisations to accurately measure unit costs of resources used to treat a patient for their medical condition and patient outcomes. The measurement of an accurate unit cost and patient outcomes is imperative to improving value, which is seen as an improvement in outcomes for every rand spent. The determination of price tariffs and the price tariff payment model used to onward bill the price tariff for medical services have also been identified as having a central role in improving value in health care. In order for price tariffs to improve value, they should be reflective and be based on an accurate unit cost that reflects the cost of resources used to provide efficient and effective care for a patient’s medical condition. For the price tariff payment model to improve value, it needs to reward providers for delivering superior patient outcomes at a lower cost by making price tariffs contingent on achieving specified outcomes as well as incorporating performance payments or holdbacks based on outcomes achieved. This study provides a framework for price tariffs in the costing structures of South African private hospitals. Secondary research was conducted in the form of a comprehensive literature search in order to do an interpretative analysis of the strengths and weaknesses of the various combinations of unit costing models and price tariff payment models used to determine prices in private hospitals. The literature review was followed by primary research that involved three phases, all of which used a qualitative research approach. In Phase 1, primary data were collected using unobtrusive measures that consisted of a data request first, followed by unstructured interviews with representatives of Hospital A and Hospital B to obtain an analysis of the combinations of unit costing model and price tariff payment model used for a laparoscopic appendectomy. In Phase 2, data were collected by means of an unstructured interview with a surgeon describing a laparoscopic appendectomy procedure in detail and based on this process description, the approximate costs for the various resources that were sourced from different suppliers could be calculated. The data analysis and interpretation were done in three phases, with each phase having different research objectives. The data were first coded and then interpreted. In the first primary research phase, the combinations of unit costing models and price tariff payment models used by private Hospital A and Hospital B were evaluated. In the second phase, the recommended combination of unit costing model and price tariff payment model was applied to a hypothetical example and evaluated. In the final phase, based on the outcome of the first and second research phases, a combination of unit costing model and price tariff payment model for private hospitals was recommended. The results showed that the recommended combination of unit costing and price tariff payment model namely time-driven activity-based costing with the global fee price tariff payment model was the most appropriate to determine price tariffs in private hospitals when compared to the unit costing models and price tariff payment models used by Hospital A and Hospital B for a laparoscopic appendectomy. Furthermore, the recommended combination of unit costing model and price tariff payment model was found to be usable for the determination of price tariffs in the costing structures of private hospitals. The time-driven activity-based costing model and global fee price tariff payment model should be adopted or used as guidelines for determining price tariffs in private hospitals in South Africa. Price tariffs would be more transparent as they would reflect the actual resource cost of treating the patient and the resources used and treatment provided could then be assessed against the delivery value chain that charts the principal activities involved in a patient’s care for a medical condition to ensure that patient best-practice protocols are followed. The proposed framework enables the determination of price tariffs based on an accurate unit cost reflecting the actual resources used to provide efficient and effective care and also improve value for the patient.
- Full Text:
- Date Issued: 2020
- Authors: Botha, Gideon
- Date: 2020
- Subjects: Medical care, Cost of -- South Africa , Medical economics -- South Africa Medical care -- South Africa -- Cost control Cost accounting
- Language: English
- Type: Thesis , Doctoral , DPhil
- Identifier: http://hdl.handle.net/10948/50432 , vital:42167
- Description: The increase of South African health care costs can be extrapolated into the global healthcare cost challenge, with various factors contributing to this problem. One of the factors viewed as being central to the rising cost of health care is the inability of health care provider organisations to accurately measure unit costs of resources used to treat a patient for their medical condition and patient outcomes. The measurement of an accurate unit cost and patient outcomes is imperative to improving value, which is seen as an improvement in outcomes for every rand spent. The determination of price tariffs and the price tariff payment model used to onward bill the price tariff for medical services have also been identified as having a central role in improving value in health care. In order for price tariffs to improve value, they should be reflective and be based on an accurate unit cost that reflects the cost of resources used to provide efficient and effective care for a patient’s medical condition. For the price tariff payment model to improve value, it needs to reward providers for delivering superior patient outcomes at a lower cost by making price tariffs contingent on achieving specified outcomes as well as incorporating performance payments or holdbacks based on outcomes achieved. This study provides a framework for price tariffs in the costing structures of South African private hospitals. Secondary research was conducted in the form of a comprehensive literature search in order to do an interpretative analysis of the strengths and weaknesses of the various combinations of unit costing models and price tariff payment models used to determine prices in private hospitals. The literature review was followed by primary research that involved three phases, all of which used a qualitative research approach. In Phase 1, primary data were collected using unobtrusive measures that consisted of a data request first, followed by unstructured interviews with representatives of Hospital A and Hospital B to obtain an analysis of the combinations of unit costing model and price tariff payment model used for a laparoscopic appendectomy. In Phase 2, data were collected by means of an unstructured interview with a surgeon describing a laparoscopic appendectomy procedure in detail and based on this process description, the approximate costs for the various resources that were sourced from different suppliers could be calculated. The data analysis and interpretation were done in three phases, with each phase having different research objectives. The data were first coded and then interpreted. In the first primary research phase, the combinations of unit costing models and price tariff payment models used by private Hospital A and Hospital B were evaluated. In the second phase, the recommended combination of unit costing model and price tariff payment model was applied to a hypothetical example and evaluated. In the final phase, based on the outcome of the first and second research phases, a combination of unit costing model and price tariff payment model for private hospitals was recommended. The results showed that the recommended combination of unit costing and price tariff payment model namely time-driven activity-based costing with the global fee price tariff payment model was the most appropriate to determine price tariffs in private hospitals when compared to the unit costing models and price tariff payment models used by Hospital A and Hospital B for a laparoscopic appendectomy. Furthermore, the recommended combination of unit costing model and price tariff payment model was found to be usable for the determination of price tariffs in the costing structures of private hospitals. The time-driven activity-based costing model and global fee price tariff payment model should be adopted or used as guidelines for determining price tariffs in private hospitals in South Africa. Price tariffs would be more transparent as they would reflect the actual resource cost of treating the patient and the resources used and treatment provided could then be assessed against the delivery value chain that charts the principal activities involved in a patient’s care for a medical condition to ensure that patient best-practice protocols are followed. The proposed framework enables the determination of price tariffs based on an accurate unit cost reflecting the actual resources used to provide efficient and effective care and also improve value for the patient.
- Full Text:
- Date Issued: 2020
A framework for public infrastructure financing in Zimbabwe
- Authors: Kapesa, Tonderai
- Date: 2021-04
- Subjects: Finance, Public -- Accounting -- Standards , Accounting -- Standards , Finance -- Zimbabwe , Infrastructure (Economics) -- Zimbabwe -- Finance
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/51688 , vital:43363
- Description: The Government of Zimbabwe is operating using the mantra: ‘Zimbabwe is open for business’. The notion of opening for business requires robust supporting economic infrastructure for enhanced productivity, in the form of reliable supply of electricity, accessible road/railway transport networks and availability of contemporary Information Communication Technology (ICT) infrastructure. The aim of the study was to develop a framework for making financing decisions for public infrastructure in Zimbabwe. The objectives of the study are to: determine the main sources of public infrastructure financing in Zimbabwe; establish innovative finance’s capacity to close the public infrastructure financing gap in Zimbabwe; assess the role played by public-sector accounting in attracting appropriate and efficient mechanisms to finance public infrastructure in Zimbabwe; and ultimately to develop and recommend a framework for selecting suitable and efficient mechanisms to finance public infrastructure in Zimbabwe. According to literature reviewed, public infrastructure is broadly financed by public sector entities using their own resources (internally financed) or through private sector investments and innovative financing instruments (externally financed). When infrastructure is internally financed, the study is theoretically guided by the Public Goods Theory and the Theory of Public Finance and Public Policy. When externally financed, the Risk Return and Pecking Order theories are important. There are many instruments used to finance public infrastructure and one project may be financed using one or more instruments. Therefore, considerations are given to the need for a framework that helps improve the efficiency of the financing decision. The study was designed as a multiple case study that focused on four sectors of economic infrastructure, that is, transport, energy (electricity), ICT as well as water and sanitation. The research used synchronous mixed methods to achieve the objectives of the study. Qualitative research methods addressed the following objectives: a) to determine the main sources of public infrastructure financing in Zimbabwe; b) to establish innovative finance’s capacity to close the public infrastructure financing gap in Zimbabwe; and c) to assess the role played by public-sector accounting in attracting appropriate and efficient mechanisms to finance public infrastructure in Zimbabwe. Whilst to develop and recommend a framework for selecting suitable and efficient mechanisms to finance public infrastructure in Zimbabwe the study combined qualitative and quantitative research methods. Qualitative data was collected through interviews conducted with officials and staff from government ministries, government departments, as well as parastatal enterprises dealing with the four infrastructure types. The same respondents were asked to complete a survey questionnaire used to address part of the objective that developed a framework for public infrastructure financing. Interview data were triangulated using secondary data extracted from reports and financial statements. Some of the secondary data was collected from the World Bank’s development indicators online repository. Qualitative data analysis was done using RQDA, an open-source computer-aided data analysis software. Findings from the study revealed that the main sources of finance for public infrastructure in Zimbabwe are the government through budget appropriations, and concessionary loans from the China Export-Import Bank. There was also finance obtained from multilateral financial institutions such as the Development Bank of Southern Africa and the African Export-Import Bank. The study revealed that there is currently very limited use of innovative financing instruments such as PPPs in financing public infrastructure in Zimbabwe, despite the country having legislation to support such financing arrangements. The innovations in financing observed in the study entail the use of conventional financing mechanisms in unconventional ways. However, there is scope for improving the financing of public infrastructure using innovative financing mechanisms and significantly mitigate the financing gap. Public sector accountants in Zimbabwe are mainly active in financial reporting, although the financial statements for most ministries, government departments and parastatal enterprises had qualified audit opinions from the Auditor General’s office. Public sector accountants are not active in financial management and cost and management accounting responsibilities. As a result, public sector accountants are not adding value to public money through offering advisory services in the efficient investment of public money, as well as financing public infrastructure assets using the most efficient financing mechanism. There is no uniformly applied framework when making financing decisions for public infrastructure in Zimbabwe. Therefore, a framework was developed and is recommended for use by this study. The developed framework entails eight steps that are interrelated and interconnected. Use of the proposed framework requires availability of data about infrastructure projects that have been done in the past. The study recommends that Zimbabwe should ensure a robust framework for protecting private sector investments, which can be achieved by ensuring policy consistency; creating and implementing a legal framework that protects private capital; and having economically viable infrastructure sectors, that are liberalised to allow private sector participation. The Government of Zimbabwe must take deliberate actions that ensure variety of financing options at the disposal of the public sector to lower costs of financing public infrastructure. It is also important to fully operationalise the legislation and policies designed to facilitate the participation of the private sector in financing public sector projects. Such operationalisation entails a decentralisation of the regulations and policies to the provincial and municipal levels. , Thesis (PhD) -- Faculty of Business and Economic Sciences, Accounting, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Kapesa, Tonderai
- Date: 2021-04
- Subjects: Finance, Public -- Accounting -- Standards , Accounting -- Standards , Finance -- Zimbabwe , Infrastructure (Economics) -- Zimbabwe -- Finance
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/51688 , vital:43363
- Description: The Government of Zimbabwe is operating using the mantra: ‘Zimbabwe is open for business’. The notion of opening for business requires robust supporting economic infrastructure for enhanced productivity, in the form of reliable supply of electricity, accessible road/railway transport networks and availability of contemporary Information Communication Technology (ICT) infrastructure. The aim of the study was to develop a framework for making financing decisions for public infrastructure in Zimbabwe. The objectives of the study are to: determine the main sources of public infrastructure financing in Zimbabwe; establish innovative finance’s capacity to close the public infrastructure financing gap in Zimbabwe; assess the role played by public-sector accounting in attracting appropriate and efficient mechanisms to finance public infrastructure in Zimbabwe; and ultimately to develop and recommend a framework for selecting suitable and efficient mechanisms to finance public infrastructure in Zimbabwe. According to literature reviewed, public infrastructure is broadly financed by public sector entities using their own resources (internally financed) or through private sector investments and innovative financing instruments (externally financed). When infrastructure is internally financed, the study is theoretically guided by the Public Goods Theory and the Theory of Public Finance and Public Policy. When externally financed, the Risk Return and Pecking Order theories are important. There are many instruments used to finance public infrastructure and one project may be financed using one or more instruments. Therefore, considerations are given to the need for a framework that helps improve the efficiency of the financing decision. The study was designed as a multiple case study that focused on four sectors of economic infrastructure, that is, transport, energy (electricity), ICT as well as water and sanitation. The research used synchronous mixed methods to achieve the objectives of the study. Qualitative research methods addressed the following objectives: a) to determine the main sources of public infrastructure financing in Zimbabwe; b) to establish innovative finance’s capacity to close the public infrastructure financing gap in Zimbabwe; and c) to assess the role played by public-sector accounting in attracting appropriate and efficient mechanisms to finance public infrastructure in Zimbabwe. Whilst to develop and recommend a framework for selecting suitable and efficient mechanisms to finance public infrastructure in Zimbabwe the study combined qualitative and quantitative research methods. Qualitative data was collected through interviews conducted with officials and staff from government ministries, government departments, as well as parastatal enterprises dealing with the four infrastructure types. The same respondents were asked to complete a survey questionnaire used to address part of the objective that developed a framework for public infrastructure financing. Interview data were triangulated using secondary data extracted from reports and financial statements. Some of the secondary data was collected from the World Bank’s development indicators online repository. Qualitative data analysis was done using RQDA, an open-source computer-aided data analysis software. Findings from the study revealed that the main sources of finance for public infrastructure in Zimbabwe are the government through budget appropriations, and concessionary loans from the China Export-Import Bank. There was also finance obtained from multilateral financial institutions such as the Development Bank of Southern Africa and the African Export-Import Bank. The study revealed that there is currently very limited use of innovative financing instruments such as PPPs in financing public infrastructure in Zimbabwe, despite the country having legislation to support such financing arrangements. The innovations in financing observed in the study entail the use of conventional financing mechanisms in unconventional ways. However, there is scope for improving the financing of public infrastructure using innovative financing mechanisms and significantly mitigate the financing gap. Public sector accountants in Zimbabwe are mainly active in financial reporting, although the financial statements for most ministries, government departments and parastatal enterprises had qualified audit opinions from the Auditor General’s office. Public sector accountants are not active in financial management and cost and management accounting responsibilities. As a result, public sector accountants are not adding value to public money through offering advisory services in the efficient investment of public money, as well as financing public infrastructure assets using the most efficient financing mechanism. There is no uniformly applied framework when making financing decisions for public infrastructure in Zimbabwe. Therefore, a framework was developed and is recommended for use by this study. The developed framework entails eight steps that are interrelated and interconnected. Use of the proposed framework requires availability of data about infrastructure projects that have been done in the past. The study recommends that Zimbabwe should ensure a robust framework for protecting private sector investments, which can be achieved by ensuring policy consistency; creating and implementing a legal framework that protects private capital; and having economically viable infrastructure sectors, that are liberalised to allow private sector participation. The Government of Zimbabwe must take deliberate actions that ensure variety of financing options at the disposal of the public sector to lower costs of financing public infrastructure. It is also important to fully operationalise the legislation and policies designed to facilitate the participation of the private sector in financing public sector projects. Such operationalisation entails a decentralisation of the regulations and policies to the provincial and municipal levels. , Thesis (PhD) -- Faculty of Business and Economic Sciences, Accounting, 2021
- Full Text:
- Date Issued: 2021-04
A framework for supplier selection in the Nelson Mandela Bay retail industry
- Authors: Mavela, A
- Date: 2020
- Subjects: Business logistics -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48905 , vital:41169
- Description: The success of business firms operating in the retail industry is largely dependent on the performance rendered by their supply base. Choosing the incorrect supplier could have dire consequences for the retailer’s performance, as suppliers are generally considered an extension of the retailer. Organisations base their operational expertise on the key performance objectives of cost, service, quality, speed, dependability and flexibility, which becomes the basis of their selection criteria when evaluating suppliers. The primary objective of this study was to develop a framework that guides retailers in their supplier selection process with the ultimate goal of formulating strategies to improve Nelson Mandela Bay’s (NMB’s) retail performance. In support of the primary objective, it was necessary to identify the current supplier selection criteria used in the NMB retail industry and the challenges that retailers face when selecting suppliers. The study set out to assess the effects of utilising established supplier selection criteria on retailers’ performance, as well as to identify strategies that retailers should employ to improve their performance. A quantitative research approach was utilised to collect data from a sample of 248 retailers and procurement and logistics managers. The empirical findings of the study identified flexibility, timeous delivery and reliability as the most important supplier selection criteria identified by retailers in NMB. The findings also revealed that utilising established supplier selection criteria has a significantly positive effect on retailers’ performance. Lack of collaboration between suppliers and retailers, lack of transparency between suppliers and retailers and suppliers’ limited knowledge of the criteria by which they are judged were identified as the most significant challenges facing retailers in NMB. The empirical findings also identified an increase in a retailer’s competitive advantage and revenue as the benefits of utilising supplier selection criteria to improve a retailer’s performance. The conclusions and implications of the empirical findings are provided and recommendations made. The study advances a framework to assist in guiding the retailers and procurement and logistics managers, retail researchers and policy makers when selecting suppliers. The study suggests that retailers should identify the most important supplier selection criteria, inform potential suppliers of the importance v of those criteria, select suppliers based on those criteria and utilise those criteria to evaluate the suppliers’ performance.
- Full Text:
- Date Issued: 2020
- Authors: Mavela, A
- Date: 2020
- Subjects: Business logistics -- South Africa -- Nelson Mandela Bay Municipality
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/48905 , vital:41169
- Description: The success of business firms operating in the retail industry is largely dependent on the performance rendered by their supply base. Choosing the incorrect supplier could have dire consequences for the retailer’s performance, as suppliers are generally considered an extension of the retailer. Organisations base their operational expertise on the key performance objectives of cost, service, quality, speed, dependability and flexibility, which becomes the basis of their selection criteria when evaluating suppliers. The primary objective of this study was to develop a framework that guides retailers in their supplier selection process with the ultimate goal of formulating strategies to improve Nelson Mandela Bay’s (NMB’s) retail performance. In support of the primary objective, it was necessary to identify the current supplier selection criteria used in the NMB retail industry and the challenges that retailers face when selecting suppliers. The study set out to assess the effects of utilising established supplier selection criteria on retailers’ performance, as well as to identify strategies that retailers should employ to improve their performance. A quantitative research approach was utilised to collect data from a sample of 248 retailers and procurement and logistics managers. The empirical findings of the study identified flexibility, timeous delivery and reliability as the most important supplier selection criteria identified by retailers in NMB. The findings also revealed that utilising established supplier selection criteria has a significantly positive effect on retailers’ performance. Lack of collaboration between suppliers and retailers, lack of transparency between suppliers and retailers and suppliers’ limited knowledge of the criteria by which they are judged were identified as the most significant challenges facing retailers in NMB. The empirical findings also identified an increase in a retailer’s competitive advantage and revenue as the benefits of utilising supplier selection criteria to improve a retailer’s performance. The conclusions and implications of the empirical findings are provided and recommendations made. The study advances a framework to assist in guiding the retailers and procurement and logistics managers, retail researchers and policy makers when selecting suppliers. The study suggests that retailers should identify the most important supplier selection criteria, inform potential suppliers of the importance v of those criteria, select suppliers based on those criteria and utilise those criteria to evaluate the suppliers’ performance.
- Full Text:
- Date Issued: 2020
A framework for the adoption and optimization of technology within Coega Business Center
- Authors: Zulu, Zwelibanzi
- Date: 2019
- Subjects: Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40206 , vital:35982
- Description: The special economic zone sector plays an important role in economies across the African continent. The mission of the COEGA Development Corporation (CDC) is to provide a competitive investment location supported by value added business services that ultimately enable socio-economic development. The Entity is mandated to develop and operate the Coega Industrial Development Zone (IDZ), which is located adjacent to the modern deep-water port facility, Port of Ngqura, developed and owned by Transnet National Ports Authority. The CDC attracts investors from all over the world and in different business sectors through investment promotion as well as Foreign Direct Investment (FDI). The Coega Development Corporation whose core mandate is to attract Foreign Direct Investments (FDI) struggles to adopt innovative information technologies expeditiously, which is problem for the organization. The organization currently has Information Technology (IT) systems and applications such as the Enterprise Resource Planning (ERP) and other IT systems that have been used, but there has been failure in maximizing the IT capabilities implemented internally. Employees are not understanding and seeing the benefit of using IT systems and there is no integration of systems within the CDC. This paper aims to acquire underlying knowledge of how IT is adopted in private sector organizations and further explore what factors impact its adoption. The main objective of this study was to propose a framework for adopting an optimizing technology usage within the Coega development Corporation to enhance productivity and efficiency. The study focused on the effect of components such as top management involvement, management styles, innovative organization culture, end user training, innovation diffusion, championship and knowledge management. In conclusion, this study showed the importance of optimizing technology, within the Coega Business Center. The author presented and made Recommendations on how to integrate the independent variables identified can influence the optimization of technology. v The proposed conceptual IT innovation adoption and optimization framework is a contribution to theory. This framework presents a detailed list of internal factors that influence IT adoption and optimization in government sector organizations such as the Coega Development Corporation. The author inferences that each factor within this framework signifies its importance and must be considered by organizations while adopting innovation technologies.
- Full Text:
- Date Issued: 2019
- Authors: Zulu, Zwelibanzi
- Date: 2019
- Subjects: Technological innovations
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40206 , vital:35982
- Description: The special economic zone sector plays an important role in economies across the African continent. The mission of the COEGA Development Corporation (CDC) is to provide a competitive investment location supported by value added business services that ultimately enable socio-economic development. The Entity is mandated to develop and operate the Coega Industrial Development Zone (IDZ), which is located adjacent to the modern deep-water port facility, Port of Ngqura, developed and owned by Transnet National Ports Authority. The CDC attracts investors from all over the world and in different business sectors through investment promotion as well as Foreign Direct Investment (FDI). The Coega Development Corporation whose core mandate is to attract Foreign Direct Investments (FDI) struggles to adopt innovative information technologies expeditiously, which is problem for the organization. The organization currently has Information Technology (IT) systems and applications such as the Enterprise Resource Planning (ERP) and other IT systems that have been used, but there has been failure in maximizing the IT capabilities implemented internally. Employees are not understanding and seeing the benefit of using IT systems and there is no integration of systems within the CDC. This paper aims to acquire underlying knowledge of how IT is adopted in private sector organizations and further explore what factors impact its adoption. The main objective of this study was to propose a framework for adopting an optimizing technology usage within the Coega development Corporation to enhance productivity and efficiency. The study focused on the effect of components such as top management involvement, management styles, innovative organization culture, end user training, innovation diffusion, championship and knowledge management. In conclusion, this study showed the importance of optimizing technology, within the Coega Business Center. The author presented and made Recommendations on how to integrate the independent variables identified can influence the optimization of technology. v The proposed conceptual IT innovation adoption and optimization framework is a contribution to theory. This framework presents a detailed list of internal factors that influence IT adoption and optimization in government sector organizations such as the Coega Development Corporation. The author inferences that each factor within this framework signifies its importance and must be considered by organizations while adopting innovation technologies.
- Full Text:
- Date Issued: 2019
A framework for the design of business intelligence dashboard tools
- Authors: Smuts, Martin Bradley
- Date: 2016
- Subjects: Business intelligence Dashboards (Management information systems)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/12941 , vital:27136
- Description: Vast amounts of data are collected on a daily basis, making it difficult for humans to derive at valuable information to make effective decisions. In recent years, the field of Business Intelligence (BI) and Information Visualisation (IV) have become a key driver of an organisation’s success. BI tools supporting decision making need to be accessible to a larger audience on different levels of the organisation. The problem is that non-expert users, or novice users, of BI tools do not have the technical knowledge to conduct data analysis and often rely on expert users to assist. For this reason, BI vendors are shifting their focus to self-service BI, a relatively new term where novice users can analyse data without the traditional human mediator. Despite the proliferation of self-service BI tools, limited research is available on their usability and design considerations to assist novice users with decision making and BI analysis. The contribution of this study is a conceptual framework for designing, evaluating or selecting BI tools that support non-expert users to create dashboards (the BI Framework). A dashboard is a particular IV technique that enables users to view critical information at a glance. The main research problem addressed by this study is that non-expert users often have to utilise a number of software tools to conduct data analysis and to develop visualisations, such as BI dashboards. The research problem was further investigated by following a two-step approach. The first approach was to investigate existing problems by using an in-depth literature review in the fields of BI and IV. The second approach was to conduct a field study (Field Study 1) using a development environment consisting of a number of software components of which SAP Xcelsius was the main BI tool used to create a dashboard. The aim of the field study was to compare the identified problems and requirements with those found in literature. The results of the problem analysis revealed a number of problems in terms of BI software. One of the major problems is that BI tools do not adequately guide users through a logical process to conduct data analysis. In addition, the process becomes increasingly difficult when several BI tools are involved that need to be integrated. The results showed positive aspects when the data was mapped to a visualisation, which increased the users’ understanding of data they were analysing. The results were verified in a focus group discussion and were used to establish an initial set of problems and requirements, which were then synthesised with the problems and requirements identified from literature. Once the major problems were verified, a framework was established to guide the design of BI dashboard tools for novice users. The framework includes a set of design guidelines and usability evaluation criteria for BI tools. An extant systems analysis was conducted using BI tools to compare the advantages and disadvantages. The results revealed that a number of tools could be used by non-experts, however, their usability hinders users. All the participants used in all field studies and evaluations were Computer Science (CS) and Information Systems (IS) students. Participants were specially sourced from a higher education institution such as the Nelson Mandela Metropolitan University (NMMU). A second field study (Field Study 2) was conducted with participants using another traditional BI tool identified from the extant systems analysis, PowerPivot. The objective of this field study was to verify the design guidelines and related features that served as a BI Scorecard that can be used to select BI tools. Another BI tool, Tableau, was used for the final evaluation. The final evaluation was conducted with a large participant sample consisting of IS students in their second and third year of study. The results for the two groups revealed a significant difference between participants’ education levels and the usability ratings of Tableau. Additionally, the results indicated a significant relationship between the participants’ experience level and the usability ratings of Tableau. The usability ratings of Tableau were mostly positive and the results revealed that participants found the tool easy to use, flexible and efficient. The proposed BI Framework can be used to assist organisations when evaluating BI tools for adoption. Furthermore, designers of BI tools can use the framework to improve the usability of these tools, reduce the workload for users when creating dashboards, and increase the effectiveness and efficiency of decision support.
- Full Text:
- Date Issued: 2016
- Authors: Smuts, Martin Bradley
- Date: 2016
- Subjects: Business intelligence Dashboards (Management information systems)
- Language: English
- Type: Thesis , Masters , MCom
- Identifier: http://hdl.handle.net/10948/12941 , vital:27136
- Description: Vast amounts of data are collected on a daily basis, making it difficult for humans to derive at valuable information to make effective decisions. In recent years, the field of Business Intelligence (BI) and Information Visualisation (IV) have become a key driver of an organisation’s success. BI tools supporting decision making need to be accessible to a larger audience on different levels of the organisation. The problem is that non-expert users, or novice users, of BI tools do not have the technical knowledge to conduct data analysis and often rely on expert users to assist. For this reason, BI vendors are shifting their focus to self-service BI, a relatively new term where novice users can analyse data without the traditional human mediator. Despite the proliferation of self-service BI tools, limited research is available on their usability and design considerations to assist novice users with decision making and BI analysis. The contribution of this study is a conceptual framework for designing, evaluating or selecting BI tools that support non-expert users to create dashboards (the BI Framework). A dashboard is a particular IV technique that enables users to view critical information at a glance. The main research problem addressed by this study is that non-expert users often have to utilise a number of software tools to conduct data analysis and to develop visualisations, such as BI dashboards. The research problem was further investigated by following a two-step approach. The first approach was to investigate existing problems by using an in-depth literature review in the fields of BI and IV. The second approach was to conduct a field study (Field Study 1) using a development environment consisting of a number of software components of which SAP Xcelsius was the main BI tool used to create a dashboard. The aim of the field study was to compare the identified problems and requirements with those found in literature. The results of the problem analysis revealed a number of problems in terms of BI software. One of the major problems is that BI tools do not adequately guide users through a logical process to conduct data analysis. In addition, the process becomes increasingly difficult when several BI tools are involved that need to be integrated. The results showed positive aspects when the data was mapped to a visualisation, which increased the users’ understanding of data they were analysing. The results were verified in a focus group discussion and were used to establish an initial set of problems and requirements, which were then synthesised with the problems and requirements identified from literature. Once the major problems were verified, a framework was established to guide the design of BI dashboard tools for novice users. The framework includes a set of design guidelines and usability evaluation criteria for BI tools. An extant systems analysis was conducted using BI tools to compare the advantages and disadvantages. The results revealed that a number of tools could be used by non-experts, however, their usability hinders users. All the participants used in all field studies and evaluations were Computer Science (CS) and Information Systems (IS) students. Participants were specially sourced from a higher education institution such as the Nelson Mandela Metropolitan University (NMMU). A second field study (Field Study 2) was conducted with participants using another traditional BI tool identified from the extant systems analysis, PowerPivot. The objective of this field study was to verify the design guidelines and related features that served as a BI Scorecard that can be used to select BI tools. Another BI tool, Tableau, was used for the final evaluation. The final evaluation was conducted with a large participant sample consisting of IS students in their second and third year of study. The results for the two groups revealed a significant difference between participants’ education levels and the usability ratings of Tableau. Additionally, the results indicated a significant relationship between the participants’ experience level and the usability ratings of Tableau. The usability ratings of Tableau were mostly positive and the results revealed that participants found the tool easy to use, flexible and efficient. The proposed BI Framework can be used to assist organisations when evaluating BI tools for adoption. Furthermore, designers of BI tools can use the framework to improve the usability of these tools, reduce the workload for users when creating dashboards, and increase the effectiveness and efficiency of decision support.
- Full Text:
- Date Issued: 2016
A framework for the governance of social media in the workplace
- Authors: Scharneck, Justin William
- Date: 2012
- Subjects: Social media -- Law and legislation , Social media -- Economic aspects , Work environment , Online social networks
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8861 , http://hdl.handle.net/10948/d1020180
- Description: Social media is fast becoming an ever-increasingly significant part of the world of business and a phenomenon which cannot be evaded. The advent of social media in the workplace compels organisations to acclimatise to the transformation emanating from employees‟ adoption of these technologies (Hanaki & Casella, 2008). Approximately seventy percent of organisations do not have a social media governance framework in place (Fink et al., 2011). Social media governance in organisations is very disjointed; companies have varying stances as to social media strategy, the risks, benefits and business use of social media (Thompson et al., 2011). The growth of social media and its use in the business environment will see a more standardised approach to social media governance (Thompson et al., 2011). Being at the forefront of technology development in Africa, and in certain areas, globally (Government of the Republic of South Africa, 2012), places added emphasis on IT organisations in South Africa to set the standard as it relates to social media governance. The diversity and depth of the human and technology resources within these organisations, creates an environment conducive to establishing and pioneering sound social media governance structures. The treatise consists of a study on the governance of social media and the successive development of two frameworks; an integrated framework for the governance of social media in the workplace, as well as integrated framework for a social media policy within an IT organisation. These frameworks are empirically evaluated amongst employees, within the context of Information Technology (IT) organisations, in South Africa. Several recommendations are proposed by the author in relation to the adoption of the proposed frameworks.
- Full Text:
- Date Issued: 2012
- Authors: Scharneck, Justin William
- Date: 2012
- Subjects: Social media -- Law and legislation , Social media -- Economic aspects , Work environment , Online social networks
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8861 , http://hdl.handle.net/10948/d1020180
- Description: Social media is fast becoming an ever-increasingly significant part of the world of business and a phenomenon which cannot be evaded. The advent of social media in the workplace compels organisations to acclimatise to the transformation emanating from employees‟ adoption of these technologies (Hanaki & Casella, 2008). Approximately seventy percent of organisations do not have a social media governance framework in place (Fink et al., 2011). Social media governance in organisations is very disjointed; companies have varying stances as to social media strategy, the risks, benefits and business use of social media (Thompson et al., 2011). The growth of social media and its use in the business environment will see a more standardised approach to social media governance (Thompson et al., 2011). Being at the forefront of technology development in Africa, and in certain areas, globally (Government of the Republic of South Africa, 2012), places added emphasis on IT organisations in South Africa to set the standard as it relates to social media governance. The diversity and depth of the human and technology resources within these organisations, creates an environment conducive to establishing and pioneering sound social media governance structures. The treatise consists of a study on the governance of social media and the successive development of two frameworks; an integrated framework for the governance of social media in the workplace, as well as integrated framework for a social media policy within an IT organisation. These frameworks are empirically evaluated amongst employees, within the context of Information Technology (IT) organisations, in South Africa. Several recommendations are proposed by the author in relation to the adoption of the proposed frameworks.
- Full Text:
- Date Issued: 2012
A framework for the implementation of social media marketing strategies in political campaigning
- Authors: Ayankoya, Kayode A
- Date: 2013
- Subjects: Online social networks -- Political aspects -- South Africa , Social networks -- South Africa , Campaign management -- South Africa , Branding (Marketing) -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8850 , http://hdl.handle.net/10948/d1020118
- Description: The concept of social media has grown rapidly in the last years. This can be attributed to the rate of adoption and the penetration of social media around the world. Currently, there is an estimate of over two billion people that are actively using social media. The increased usage of social media has changed the way people interact and communicate. Literature suggests that Internet-enabled social networks (relationship between or among individuals and groups) are developing faster than offline relationships. Previous studies have linked social media to the social network theories that define social relationships based on the actors, the ties that exist and the flow of resources among them. This is made possible by social networking sites and other Internet enabled services that allow friends to meet, connect and interact. Social media allow for individuals, groups or organisations to build their social network of friends and followers. It also facilitates the formation of communities with common interest. Social media facilitate the creation and exchange of content such as text messages, images, audio and video formats among individuals or communities that share a common interest or belong to the same social network. Social capital theorists suggest that the ties that exist in social interaction like on social media have the ability to create benefit for the actors in the networks. This provides the foundation to study the benefits that individuals and organisations can obtain from social media. The opportunity to target and communicate directly with the target market and potential customer qualifies social media as a valuable marketing tool and an important component of the integrated marketing communication. As a marketing communication tool, social media introduces a completely new paradigm into marketing communications. Therefore marketing professionals and academics are continuously seeking how to take advantage of social media for different industries. In the field of politics, the use of marketing concepts to engage voters and drive collective participation in political processes has become critical due to stiff competition. The use of social media for political campaigning and engagement could be beneficial, but politicians and political organisations are not taking full advantage of the concept. Previous studies show that organisations are aware of the opportunities that social media could provide for their organisations. However, they are reluctant because they are faced with the problems of lack of information on how to implement social media for business purposes. This treatise investigates the approach and critical success factors for the use of social media for political campaigning and engagement. To evaluate the conceptual framework that was suggested by this study based on the literature review and case studies, an empirical study was conducted among the members of the Democratic Alliance in the Eastern Cape. A survey was conducted among the members of the Democratic Alliance in the Eastern Cape using a questionnaire and 92 responses were received. The questionnaire measured the respondents’ social media usage, level of political engagement, perception on the use of social media for political engagement and the level of political activities on social media. Also, hypotheses were tested to examine the assumption that there might be an association between the respondents’ gender, population group and level of political activities on social media. The findings of this study indicate that a structured approach, a strong emphasis of engaging followers socially and micro-targeting are critical to effective implementation of social media for political campaigning and engagement. Other factors include the direct involvement of leadership, listening and encouragement of user generated contents. This study concludes that political organisations can use social media to establish multi-levelled social networks that provide access to their target audience and also reach potential audience through their friends. This social connectedness can then be translated into political social capital for campaign and engagement purposes.
- Full Text:
- Date Issued: 2013
- Authors: Ayankoya, Kayode A
- Date: 2013
- Subjects: Online social networks -- Political aspects -- South Africa , Social networks -- South Africa , Campaign management -- South Africa , Branding (Marketing) -- South Africa
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: vital:8850 , http://hdl.handle.net/10948/d1020118
- Description: The concept of social media has grown rapidly in the last years. This can be attributed to the rate of adoption and the penetration of social media around the world. Currently, there is an estimate of over two billion people that are actively using social media. The increased usage of social media has changed the way people interact and communicate. Literature suggests that Internet-enabled social networks (relationship between or among individuals and groups) are developing faster than offline relationships. Previous studies have linked social media to the social network theories that define social relationships based on the actors, the ties that exist and the flow of resources among them. This is made possible by social networking sites and other Internet enabled services that allow friends to meet, connect and interact. Social media allow for individuals, groups or organisations to build their social network of friends and followers. It also facilitates the formation of communities with common interest. Social media facilitate the creation and exchange of content such as text messages, images, audio and video formats among individuals or communities that share a common interest or belong to the same social network. Social capital theorists suggest that the ties that exist in social interaction like on social media have the ability to create benefit for the actors in the networks. This provides the foundation to study the benefits that individuals and organisations can obtain from social media. The opportunity to target and communicate directly with the target market and potential customer qualifies social media as a valuable marketing tool and an important component of the integrated marketing communication. As a marketing communication tool, social media introduces a completely new paradigm into marketing communications. Therefore marketing professionals and academics are continuously seeking how to take advantage of social media for different industries. In the field of politics, the use of marketing concepts to engage voters and drive collective participation in political processes has become critical due to stiff competition. The use of social media for political campaigning and engagement could be beneficial, but politicians and political organisations are not taking full advantage of the concept. Previous studies show that organisations are aware of the opportunities that social media could provide for their organisations. However, they are reluctant because they are faced with the problems of lack of information on how to implement social media for business purposes. This treatise investigates the approach and critical success factors for the use of social media for political campaigning and engagement. To evaluate the conceptual framework that was suggested by this study based on the literature review and case studies, an empirical study was conducted among the members of the Democratic Alliance in the Eastern Cape. A survey was conducted among the members of the Democratic Alliance in the Eastern Cape using a questionnaire and 92 responses were received. The questionnaire measured the respondents’ social media usage, level of political engagement, perception on the use of social media for political engagement and the level of political activities on social media. Also, hypotheses were tested to examine the assumption that there might be an association between the respondents’ gender, population group and level of political activities on social media. The findings of this study indicate that a structured approach, a strong emphasis of engaging followers socially and micro-targeting are critical to effective implementation of social media for political campaigning and engagement. Other factors include the direct involvement of leadership, listening and encouragement of user generated contents. This study concludes that political organisations can use social media to establish multi-levelled social networks that provide access to their target audience and also reach potential audience through their friends. This social connectedness can then be translated into political social capital for campaign and engagement purposes.
- Full Text:
- Date Issued: 2013
A framework for the integration of skilled / professional self-initiated expatrites into Qatari organisations
- Pieterse, Regan Christopher Ebrahim
- Authors: Pieterse, Regan Christopher Ebrahim
- Date: 2015
- Subjects: Human capital -- Qatar , Cultural relations
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/3074 , vital:20396
- Description: The main research problem in this study was to identify a framework that can be utilised for the integration of skilled/professional self-initiated expatriates (SIEs) into Qatari organisations. The main research problem gave rise to six sub-problems that were addressed through the following actions: A literature study was conducted to explore what the existing literature revealed about facilitating successful expatriate integration. In particular, the theoretical guidelines for expatriate recruitment and selection, orientation and cross-cultural integration were presented and discussed. Special attention was given to community embeddedness. Semi-structured interviews were conducted with ten members from the sample group. These were undertaken to obtain their views on the expectations that their organisations had of them upon their arrival in Qatar, as well as on what they felt made it easy or difficult for them to adjust. Subsequently, a structured survey questionnaire was developed using the theoretical guidelines from the literature review and the insights gained from the semi-structured interviews. The survey was conducted in Qatar and administered to 102 skilled/professional self-initiated expatriates from diverse backgrounds and three work sectors, namely: healthcare, education and aviation. The final sample size was 94 due to eight questionnaires not being completed properly. The results from the empirical study revealed a gap between theoretical guidelines/ best practices and the recruitment and selection, orientation and cross-cultural integration practices at the respondents’ organisations. The knowledge gained from the existing literature and from the quantitative and qualitative results of the empirical study were combined and developed into a framework for the integration of skilled/professional self-initiated expatriates into Qatari organisations (refer to Table 5.35). Areas that were identified for improvement related to issues such as the need for Qatari organisations to: provide SIEs with more comprehensive information regarding the role that they will play as knowledge workers with regard to the development/training of Qatari nationals; implement a more comprehensive recruitment, selection and orientation process, and implement a more robust set of strategies to enhance the cross-cultural integration of their expatriate workers. Globalisation has fuelled organisations and countries towards building and/or strengthening knowledge-based economies. However in order to build competitive, knowledge-based economies, organisations and countries require skilled/professional workers. Skilled/professional self-initiated expatriates can provide Qatar with a pipeline of knowledge workers to support the growth of their emerging knowledge-based economy. As such, a framework that will enhance the integration of self-initiated expatriates into Qatari organisations is of paramount importance, specifically with regard to fostering performance excellence, satisfaction and community embeddedness within the Qatari work and cultural system.
- Full Text:
- Date Issued: 2015
- Authors: Pieterse, Regan Christopher Ebrahim
- Date: 2015
- Subjects: Human capital -- Qatar , Cultural relations
- Language: English
- Type: Thesis , Masters , MTech
- Identifier: http://hdl.handle.net/10948/3074 , vital:20396
- Description: The main research problem in this study was to identify a framework that can be utilised for the integration of skilled/professional self-initiated expatriates (SIEs) into Qatari organisations. The main research problem gave rise to six sub-problems that were addressed through the following actions: A literature study was conducted to explore what the existing literature revealed about facilitating successful expatriate integration. In particular, the theoretical guidelines for expatriate recruitment and selection, orientation and cross-cultural integration were presented and discussed. Special attention was given to community embeddedness. Semi-structured interviews were conducted with ten members from the sample group. These were undertaken to obtain their views on the expectations that their organisations had of them upon their arrival in Qatar, as well as on what they felt made it easy or difficult for them to adjust. Subsequently, a structured survey questionnaire was developed using the theoretical guidelines from the literature review and the insights gained from the semi-structured interviews. The survey was conducted in Qatar and administered to 102 skilled/professional self-initiated expatriates from diverse backgrounds and three work sectors, namely: healthcare, education and aviation. The final sample size was 94 due to eight questionnaires not being completed properly. The results from the empirical study revealed a gap between theoretical guidelines/ best practices and the recruitment and selection, orientation and cross-cultural integration practices at the respondents’ organisations. The knowledge gained from the existing literature and from the quantitative and qualitative results of the empirical study were combined and developed into a framework for the integration of skilled/professional self-initiated expatriates into Qatari organisations (refer to Table 5.35). Areas that were identified for improvement related to issues such as the need for Qatari organisations to: provide SIEs with more comprehensive information regarding the role that they will play as knowledge workers with regard to the development/training of Qatari nationals; implement a more comprehensive recruitment, selection and orientation process, and implement a more robust set of strategies to enhance the cross-cultural integration of their expatriate workers. Globalisation has fuelled organisations and countries towards building and/or strengthening knowledge-based economies. However in order to build competitive, knowledge-based economies, organisations and countries require skilled/professional workers. Skilled/professional self-initiated expatriates can provide Qatar with a pipeline of knowledge workers to support the growth of their emerging knowledge-based economy. As such, a framework that will enhance the integration of self-initiated expatriates into Qatari organisations is of paramount importance, specifically with regard to fostering performance excellence, satisfaction and community embeddedness within the Qatari work and cultural system.
- Full Text:
- Date Issued: 2015
A framework for the successful management of the service suppliers in the public sector in South Africa
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
- Authors: Fudu, Anele George
- Date: 2021-04
- Subjects: Management , Business logistics , Government business enterprises -- Management
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/51411 , vital:43272
- Description: The Public sector outsources the service to the private service suppliers through tendering and the awarding of contracts to the successful service providers. There is a lot of money budgeted and spent on service providers; therefore, there is a great need to manage the service providers successfully, in order to deliver a reliable service to the community; and to reduce the cost thereof. The study focused on the successful management of the service suppliers, in order to deliver contract deliverables. Poor performance of the service providers might well lead to schedule overruns, contract over-expenditure and contract cancellations. Inadequate performance management causes service suppliers not to perform at their optimum level. The study aimed to contribute to the development of the framework for performance management of the service suppliers in the public sector in South Africa. The primary objectives of the study were to investigate and develop a framework for managing and enhancing the performance of the service suppliers in the public sector. More specifically, the study investigated the influence of scope of work, a contract strategy, performance management, risk management and change management. The study sought to formulate a structured and practical approach on how to manage service suppliers to the public sector. The study will seek to understand what influences the success for the win-win approach in the Public Sector and Services Suppliers – so that both parties can see themselves as partners in the delivery of the services. The sample consists of 70 employees across all the public sector in South Africa, which consists of national government, provincial municipalities, district municipalities, local government and State-owned companies. The study targeted those respondents involved in the management of the service suppliers to the public study. The empirical results show that the management of the service providers’ performance in the public sector is critical to the service delivery and the management of the final cost. , Thesis (MBA) -- Faculty of Business and Economic Sciences, Business Administration, 2021
- Full Text:
- Date Issued: 2021-04
A framework for transmitting and entrenching values in indigenous black South African family businesses
- Authors: Kupangwa, Welcome
- Date: 2021-12
- Subjects: Family-owned business enterprises -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/53991 , vital:46171
- Description: Family businesses are the predominant form of business globally and their importance to the economies of countries and job creation are often highlighted. In comparison to non-family businesses, family businesses are often described as having several unique characteristics such as a long-term orientation, being more emotions-laden, and having multiple family generations work in the business. Family businesses are also more deeply rooted in their cultures and values than non-family businesses are, and it is these values that contribute to their uniqueness and longevity. The dominant cultures and values found in family businesses are often associated with those of the founders and their families, and most founders want successive generations to run their family businesses according to established traditions and core values. Despite their importance in both developed and developing economies, family businesses face significant challenges to survive and prosper across generations. One such challenge involves the transmission of values from business founders and/or current leaders to the next generation of family members. If these values are not transmitted to and shared by the next generation, and not entrenched into the functions and processes of their family business, the functioning of the family and the family business are at risk. Existing research on values in family businesses reveals limited knowledge of values transmission to the next generation of family members. In addition, questions remain unanswered as to how values are institutionalised and entrenched into family businesses, and how these values contribute to their longevity and success. Given the need to understand the role of values in the transgenerational success of family businesses, many research calls have been made to investigate the nature of values, values transmission and values entrenchment among family businesses, including those in developing countries. In response to these calls the primary objective of this study was to provide a framework for explaining how values are transmitted among indigenous Black South African business owning families and how these values are entrenched into their family businesses. Investigating values in the context of indigenous Black South African business owning families highlights the influence of indigenous culture on the transmission and entrenchment processes. This study is positioned in the interpretivism and the postmodernism research paradigm. Both deductive and inductive reasoning to theory development and qualitative methodological approach were adopted to create new and richer understandings and interpretations of the phenomena under investigation. Utilising a multiple and descriptive case study methodology, data was collected from seven indigenous Black South African family businesses through semi-structured interviews. To corroborate the interview findings, observations, document analysis and field notes were also used for data collection, which was then analysed utilising reflexive thematic analysis. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Kupangwa, Welcome
- Date: 2021-12
- Subjects: Family-owned business enterprises -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/53991 , vital:46171
- Description: Family businesses are the predominant form of business globally and their importance to the economies of countries and job creation are often highlighted. In comparison to non-family businesses, family businesses are often described as having several unique characteristics such as a long-term orientation, being more emotions-laden, and having multiple family generations work in the business. Family businesses are also more deeply rooted in their cultures and values than non-family businesses are, and it is these values that contribute to their uniqueness and longevity. The dominant cultures and values found in family businesses are often associated with those of the founders and their families, and most founders want successive generations to run their family businesses according to established traditions and core values. Despite their importance in both developed and developing economies, family businesses face significant challenges to survive and prosper across generations. One such challenge involves the transmission of values from business founders and/or current leaders to the next generation of family members. If these values are not transmitted to and shared by the next generation, and not entrenched into the functions and processes of their family business, the functioning of the family and the family business are at risk. Existing research on values in family businesses reveals limited knowledge of values transmission to the next generation of family members. In addition, questions remain unanswered as to how values are institutionalised and entrenched into family businesses, and how these values contribute to their longevity and success. Given the need to understand the role of values in the transgenerational success of family businesses, many research calls have been made to investigate the nature of values, values transmission and values entrenchment among family businesses, including those in developing countries. In response to these calls the primary objective of this study was to provide a framework for explaining how values are transmitted among indigenous Black South African business owning families and how these values are entrenched into their family businesses. Investigating values in the context of indigenous Black South African business owning families highlights the influence of indigenous culture on the transmission and entrenchment processes. This study is positioned in the interpretivism and the postmodernism research paradigm. Both deductive and inductive reasoning to theory development and qualitative methodological approach were adopted to create new and richer understandings and interpretations of the phenomena under investigation. Utilising a multiple and descriptive case study methodology, data was collected from seven indigenous Black South African family businesses through semi-structured interviews. To corroborate the interview findings, observations, document analysis and field notes were also used for data collection, which was then analysed utilising reflexive thematic analysis. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
A framework of macroeconomic factors to be considered when evaluating commercial real estate development in sub-Saharan Africa
- Authors: Lawson, Stephen
- Date: 2019
- Subjects: Commercial real estate -- Development -- Sub-Saharan Africa , Real estate investment -- Sub-Saharan Africa Macroeconomics
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40072 , vital:35745
- Description: Sub-Saharan Africa as a region is one with great potential given the positive demographic trends experienced in recent history, trends expected to continue into the future. The factors contributing to this positive demographic trend include, improved healthcare, education and life expectancy, all of which have contributed to a younger and growing population. The younger and growing population, the majority of which are located within the working age group, have resulted in high rates of urbanisation as the populous move from traditional rural areas to more urbanised areas and cities in search of greater opportunities, employment, and ultimately, better quality of life. The positive population growth and urbanisation trends exhibited in the region provide an opportunity to the role players in industry and commerce, as they seek to take advantage of the growing consumer base. Accordingly, commercial real estate developers active within the region have an opportunity to satisfy the growing needs of the market given the low levels of commercial real estate stock available in the region. However, historically the region has served as a poor investment destination for commercial real estate given the dynamic and occasionally volatile political, economic and legal environments. The opportunity presented to commercial real estate developers as a result of the positive demographic trends is met with large scale risks in the form of a dynamic and ever-changing macroeconomic environment within the region. To ensure the success, profitability and longevity of their commercial real estate developments, active real estate developers and in pursuit of commercial real estate development in sub-Saharan Africa need to approach the opportunities in a cautious and informed manner. The purpose of the study is to develop a framework which will identify a common set of macroeconomic factors and associated variables in order to assist South African real estate developers in the identification, mitigation and management of macroeconomic risks when evaluating commercial real estate in sub- Saharan Africa. A frame of reference was developed on the PESTEL Analysis in order to identify factors within the macroeconomic environment, following which a literature-driven framework was developed after an extensive literature review process, which identified macroeconomic risk variables associated with each of the factors identified. The literature-driven framework was then tested through a series of semi-structured interviews, which comprised five suitably qualified and experienced respondents who are real estate developers currently active in pursuit of commercial real estate development in sub-Saharan Africa and are currently employed by or own a real estate development organisation. Following the data analysis of the respondent interviews, a proposed framework was developed which detailed the macroeconomic factors and associated variables to be considered when evaluating commercial real estate development in sub-Saharan Africa, by providing a ranked scale of relevance for the variables associated with the respective macroeconomic risk factors identified. The development of the proposed framework is intended to assist South African real estate developers in the identification, mitigation and management of macroeconomic risks when evaluating the development of commercial real estate in sub-Saharan Africa.
- Full Text:
- Date Issued: 2019
- Authors: Lawson, Stephen
- Date: 2019
- Subjects: Commercial real estate -- Development -- Sub-Saharan Africa , Real estate investment -- Sub-Saharan Africa Macroeconomics
- Language: English
- Type: Thesis , Masters , MBA
- Identifier: http://hdl.handle.net/10948/40072 , vital:35745
- Description: Sub-Saharan Africa as a region is one with great potential given the positive demographic trends experienced in recent history, trends expected to continue into the future. The factors contributing to this positive demographic trend include, improved healthcare, education and life expectancy, all of which have contributed to a younger and growing population. The younger and growing population, the majority of which are located within the working age group, have resulted in high rates of urbanisation as the populous move from traditional rural areas to more urbanised areas and cities in search of greater opportunities, employment, and ultimately, better quality of life. The positive population growth and urbanisation trends exhibited in the region provide an opportunity to the role players in industry and commerce, as they seek to take advantage of the growing consumer base. Accordingly, commercial real estate developers active within the region have an opportunity to satisfy the growing needs of the market given the low levels of commercial real estate stock available in the region. However, historically the region has served as a poor investment destination for commercial real estate given the dynamic and occasionally volatile political, economic and legal environments. The opportunity presented to commercial real estate developers as a result of the positive demographic trends is met with large scale risks in the form of a dynamic and ever-changing macroeconomic environment within the region. To ensure the success, profitability and longevity of their commercial real estate developments, active real estate developers and in pursuit of commercial real estate development in sub-Saharan Africa need to approach the opportunities in a cautious and informed manner. The purpose of the study is to develop a framework which will identify a common set of macroeconomic factors and associated variables in order to assist South African real estate developers in the identification, mitigation and management of macroeconomic risks when evaluating commercial real estate in sub- Saharan Africa. A frame of reference was developed on the PESTEL Analysis in order to identify factors within the macroeconomic environment, following which a literature-driven framework was developed after an extensive literature review process, which identified macroeconomic risk variables associated with each of the factors identified. The literature-driven framework was then tested through a series of semi-structured interviews, which comprised five suitably qualified and experienced respondents who are real estate developers currently active in pursuit of commercial real estate development in sub-Saharan Africa and are currently employed by or own a real estate development organisation. Following the data analysis of the respondent interviews, a proposed framework was developed which detailed the macroeconomic factors and associated variables to be considered when evaluating commercial real estate development in sub-Saharan Africa, by providing a ranked scale of relevance for the variables associated with the respective macroeconomic risk factors identified. The development of the proposed framework is intended to assist South African real estate developers in the identification, mitigation and management of macroeconomic risks when evaluating the development of commercial real estate in sub-Saharan Africa.
- Full Text:
- Date Issued: 2019