Impact of performance evaluation on service rendering by the Department of Education in the Lady Frere District at selected schools (2010-2011)
- Authors: Ngodwane, Anele Anthony
- Date: 2012-01
- Subjects: Performance standards , Education and state , School management and organization
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26437 , vital:65312
- Description: The aim of this study is to evaluate the impact of performance evaluation on the service rendering by the department of education. There have been studies made around performance management system but to my knowledge it was the first of this nature in Lady Frere District. Performance Management System has not been a success ever since its implementation. A lot had happened in our country from apartheid era to the present democratic dispensation. Among the achievements South Africa masters is the ability to formulate or the formulation of policies but its weakness is on the implementation. Performance management system is among the policies that were developed but its implementation has never been a success. Its main aim is to enhance service delivery and attempt to make government effective and efficient. This research considers if performance management system and performance evaluation might address the question of service delivery in the Department of Education in Lady Frere District. Findings on this research spell it out that effective implementation performance management system will lead to an enhanced service delivery. , Thesis (MPA) -- Faculty of Management and Commerce , 2012
- Full Text:
- Date Issued: 2012-01
- Authors: Ngodwane, Anele Anthony
- Date: 2012-01
- Subjects: Performance standards , Education and state , School management and organization
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/26437 , vital:65312
- Description: The aim of this study is to evaluate the impact of performance evaluation on the service rendering by the department of education. There have been studies made around performance management system but to my knowledge it was the first of this nature in Lady Frere District. Performance Management System has not been a success ever since its implementation. A lot had happened in our country from apartheid era to the present democratic dispensation. Among the achievements South Africa masters is the ability to formulate or the formulation of policies but its weakness is on the implementation. Performance management system is among the policies that were developed but its implementation has never been a success. Its main aim is to enhance service delivery and attempt to make government effective and efficient. This research considers if performance management system and performance evaluation might address the question of service delivery in the Department of Education in Lady Frere District. Findings on this research spell it out that effective implementation performance management system will lead to an enhanced service delivery. , Thesis (MPA) -- Faculty of Management and Commerce , 2012
- Full Text:
- Date Issued: 2012-01
Flexible Metal–Porphyrin Dimers (M= MnIIICl, CoII, NiII, CuII)
- Li, Minzhi, Zhang, Qian, Xu, Li, Zhu, Weihua, Mack, John, May, Aviwe K, Nyokong, Tebello, Kobayashi, Nagao, Liang, Xu
- Authors: Li, Minzhi , Zhang, Qian , Xu, Li , Zhu, Weihua , Mack, John , May, Aviwe K , Nyokong, Tebello , Kobayashi, Nagao , Liang, Xu
- Date: 2017
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/239676 , vital:50754 , xlink:href="https://doi.org/10.1002/cplu.201600475"
- Description: Four metalloporphyrin dimers linked by bridging amide-bonded xanthene moieties and that contain either MnIII, CoII, NiII, or CuII metal centers were synthesized. Various spectroscopic, electrochemical, and spectroelectrochemical methods were used to study trends in their properties. Their electronic structure and optical properties were analyzed through a comparison of the electronic absorption and magnetic circular dichroism (MCD) spectral data with the results of time-dependent (TD)-DFT calculations.
- Full Text:
- Date Issued: 2017
- Authors: Li, Minzhi , Zhang, Qian , Xu, Li , Zhu, Weihua , Mack, John , May, Aviwe K , Nyokong, Tebello , Kobayashi, Nagao , Liang, Xu
- Date: 2017
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/239676 , vital:50754 , xlink:href="https://doi.org/10.1002/cplu.201600475"
- Description: Four metalloporphyrin dimers linked by bridging amide-bonded xanthene moieties and that contain either MnIII, CoII, NiII, or CuII metal centers were synthesized. Various spectroscopic, electrochemical, and spectroelectrochemical methods were used to study trends in their properties. Their electronic structure and optical properties were analyzed through a comparison of the electronic absorption and magnetic circular dichroism (MCD) spectral data with the results of time-dependent (TD)-DFT calculations.
- Full Text:
- Date Issued: 2017
Work-family conflict, stress and some demographic and occupational variables among female factory workers in East London, South Africa
- Authors: Dywili, Mtutuzeli
- Date: 2011
- Subjects: Work and family -- South Africa , Job stress -- South Africa , Women employees -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24128 , vital:62382
- Description: The study examines work-family conflict, stress, and some demographic and occupational variables among female factory workers in East London, South Africa. The participants were female factory workers in East London, South Africa. The independent variables for the study were, demographic and occupational variables, while stress is the dependent variable. Work-family conflict is dependent on demographic and occupational variables, while on the other hand is independent to stress. The demographic variables concerned are age, marital status, number of children and age of the last born child. The occupational variable on the other hand is occupational level, i.e. managerial versus non-managerial. The measuring instruments were a self-designed questionnaire to measure the demographic and occupational variables, a questionnaire developed by Stephens and Sommer (1996) to measure work-family conflict (cronbach’s alpha = 0,90) and the Effort – Reward Imbalance (ERI) questionnaire (Pikhart, Bobak, Siegrist, Pajak, Rywick, Kyshegyi, Gostaus, Skodova& Marmot, 1996) to measure stress at workplace. Cronbach’s alpha for the whole questionnaire reaches the value of 0,89. , Thesis (MCom) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011
- Authors: Dywili, Mtutuzeli
- Date: 2011
- Subjects: Work and family -- South Africa , Job stress -- South Africa , Women employees -- South Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/24128 , vital:62382
- Description: The study examines work-family conflict, stress, and some demographic and occupational variables among female factory workers in East London, South Africa. The participants were female factory workers in East London, South Africa. The independent variables for the study were, demographic and occupational variables, while stress is the dependent variable. Work-family conflict is dependent on demographic and occupational variables, while on the other hand is independent to stress. The demographic variables concerned are age, marital status, number of children and age of the last born child. The occupational variable on the other hand is occupational level, i.e. managerial versus non-managerial. The measuring instruments were a self-designed questionnaire to measure the demographic and occupational variables, a questionnaire developed by Stephens and Sommer (1996) to measure work-family conflict (cronbach’s alpha = 0,90) and the Effort – Reward Imbalance (ERI) questionnaire (Pikhart, Bobak, Siegrist, Pajak, Rywick, Kyshegyi, Gostaus, Skodova& Marmot, 1996) to measure stress at workplace. Cronbach’s alpha for the whole questionnaire reaches the value of 0,89. , Thesis (MCom) -- Faculty of Management and Commerce, 2011
- Full Text:
- Date Issued: 2011
Retrospective
- Authors: Pillay, Previn
- Date: 2021-10-29
- Subjects: Creative writing (Higher education) South Africa , South African poetry (English) 21st century , Identity (Philosophical concept) in literature , Grandmothers in literature , Families in literature
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/191636 , vital:45128
- Description: My thesis is a collection of poems, divided into 4 sections. The first section draws on my experiences and background as an Indian South African, presenting a portrait of a KwaZulu-Natal Indian community, infused with the lingo of the streets. It also delves into my background by sharing real stories from my childhood and youth. The second section is about my grandmother, who is an influential character on my writing and a source for many unique stories. The third section is a brief look at my recent past and the fourth section is a sharing of my life and what is most important to me. My collection is a timeline of my life and the events which have shaped me. , Thesis (MA) -- Faculty of Humanities, School of Languages and Literatures, 2021
- Full Text:
- Date Issued: 2021-10-29
- Authors: Pillay, Previn
- Date: 2021-10-29
- Subjects: Creative writing (Higher education) South Africa , South African poetry (English) 21st century , Identity (Philosophical concept) in literature , Grandmothers in literature , Families in literature
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/191636 , vital:45128
- Description: My thesis is a collection of poems, divided into 4 sections. The first section draws on my experiences and background as an Indian South African, presenting a portrait of a KwaZulu-Natal Indian community, infused with the lingo of the streets. It also delves into my background by sharing real stories from my childhood and youth. The second section is about my grandmother, who is an influential character on my writing and a source for many unique stories. The third section is a brief look at my recent past and the fourth section is a sharing of my life and what is most important to me. My collection is a timeline of my life and the events which have shaped me. , Thesis (MA) -- Faculty of Humanities, School of Languages and Literatures, 2021
- Full Text:
- Date Issued: 2021-10-29
The investigation of in vitro dark cytotoxicity and photodynamic therapy effect of a 2, 6-dibromo-3, 5-distyryl BODIPY dye encapsulated in Pluronic® F-127 micelles
- Molupe, Nthabeleng, Babu, Balaji, Oluwole, David O, Prinsloo, Earl, Mack, John, Nyokong, Tebello
- Authors: Molupe, Nthabeleng , Babu, Balaji , Oluwole, David O , Prinsloo, Earl , Mack, John , Nyokong, Tebello
- Date: 2018
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/187862 , vital:44704 , xlink:href="https://doi.org/10.1080/00958972.2018.1522536"
- Description: A 2,6-dibrominated 3,5-distyryl boron-dipyrromethene (BODIPY) dye with a moderately high singlet oxygen quantum yield was encapsulated in Pluronic® F-127 micelles, and its dark cytotoxicity and photodynamic activity were investigated on the human breast adenocarcinoma MCF-7 cell line. The BODIPY dye exhibited very low dark toxicity and a significant PDT effect when added in drug formulations consisting of 5.0% (v/v) DMSO in supplemented Dulbecco’s modified Eagle’s medium (DMEM) and as Pluronic® F-127 micelle encapsulation complexes in supplemented DMEM alone. An IC50 value of 4 ± 2 μM was obtained when the BODIPY dye was encapsulated in Pluronic® F-127 micelles during in vitro photodynamic activity studies in MCF-7 cancer cells with a 660 nm light emitting diode.
- Full Text:
- Date Issued: 2018
- Authors: Molupe, Nthabeleng , Babu, Balaji , Oluwole, David O , Prinsloo, Earl , Mack, John , Nyokong, Tebello
- Date: 2018
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/187862 , vital:44704 , xlink:href="https://doi.org/10.1080/00958972.2018.1522536"
- Description: A 2,6-dibrominated 3,5-distyryl boron-dipyrromethene (BODIPY) dye with a moderately high singlet oxygen quantum yield was encapsulated in Pluronic® F-127 micelles, and its dark cytotoxicity and photodynamic activity were investigated on the human breast adenocarcinoma MCF-7 cell line. The BODIPY dye exhibited very low dark toxicity and a significant PDT effect when added in drug formulations consisting of 5.0% (v/v) DMSO in supplemented Dulbecco’s modified Eagle’s medium (DMEM) and as Pluronic® F-127 micelle encapsulation complexes in supplemented DMEM alone. An IC50 value of 4 ± 2 μM was obtained when the BODIPY dye was encapsulated in Pluronic® F-127 micelles during in vitro photodynamic activity studies in MCF-7 cancer cells with a 660 nm light emitting diode.
- Full Text:
- Date Issued: 2018
Comparative electrocatalytic behavior of self-assembled monolayer of thiol derivatised Co (II) phthalocyanines on gold disk, ultramicro cylinder and fiber electrodes
- Nombona, Nolwazi, Geraldo, Daniela A, Hakuzimana, Jean, Schwarz, Anne, Westbroek, Philippe, Nyokong, Tebello
- Authors: Nombona, Nolwazi , Geraldo, Daniela A , Hakuzimana, Jean , Schwarz, Anne , Westbroek, Philippe , Nyokong, Tebello
- Date: 2009
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/263488 , vital:53632 , xlink:href="https://doi.org/10.1007/s10800-008-9716-y"
- Description: This paper reports on the use of thiol derivatised cobalt phthalocyanines as self assembled monolayers (SAMs) on gold disk electrode, gold ultramicro-cylinder electrode (UMCE) and on gold coated fiber for the detection of L-cysteine. The complexes are peripherally and non-peripherally substituted with phenylthio substituents. The SAM modified electrodes showed enhancement of catalytic currents and overpotential reduction occurred on the gold modified electrodes with different geometries. Electrocatalytic oxidation of L-cysteine on SAM modified gold coated fiber was reported for the first time. The gold coated fiber and ultramicro cylinder electrode were less stable towards the electrocatalytic oxidation of cysteine compared to its oxidation on the gold disk. The gold disk electrode gave better catalytic performance in terms of stability and reduction of overpotential.
- Full Text:
- Date Issued: 2009
- Authors: Nombona, Nolwazi , Geraldo, Daniela A , Hakuzimana, Jean , Schwarz, Anne , Westbroek, Philippe , Nyokong, Tebello
- Date: 2009
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/263488 , vital:53632 , xlink:href="https://doi.org/10.1007/s10800-008-9716-y"
- Description: This paper reports on the use of thiol derivatised cobalt phthalocyanines as self assembled monolayers (SAMs) on gold disk electrode, gold ultramicro-cylinder electrode (UMCE) and on gold coated fiber for the detection of L-cysteine. The complexes are peripherally and non-peripherally substituted with phenylthio substituents. The SAM modified electrodes showed enhancement of catalytic currents and overpotential reduction occurred on the gold modified electrodes with different geometries. Electrocatalytic oxidation of L-cysteine on SAM modified gold coated fiber was reported for the first time. The gold coated fiber and ultramicro cylinder electrode were less stable towards the electrocatalytic oxidation of cysteine compared to its oxidation on the gold disk. The gold disk electrode gave better catalytic performance in terms of stability and reduction of overpotential.
- Full Text:
- Date Issued: 2009
Public-private partnerships as an alternative mechanism for effective public service delivery in Johannesburg Metropolitan Municipality, Gauteng Province, Republic of South Africa
- Authors: Madziro, Emmanuel Kudzanai
- Date: 2016-11
- Subjects: Public-private sector cooperation , Municipal services , Local government
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22990 , vital:53396
- Description: Public-Private Partnerships developed in the 1980`s mainly associated with privatising and laissez faire concept and it emerged with the leadership of Regan in the USA and Thatcher in the UK. During this period the role of national governments was intensely debated (Deloitte, 2010). These debates generated the notion of New Public Management theory, that tried to use competitive techniques and certain free market principles within government entities that considered the involvement of the free enterprise in the provision of government service delivery (Kaberuka, 2011). Public-Private Partnerships are a vital component; it is the main reason why they were recognized significantly particularly during the 1990s, predominantly in first world countries and subsequently in developing countries. Basically a Public Private Partnership (PPP) denotes a legal agreement between the public sector and a private enterprise (Kaberuka, 2011). It aims to unite the ability of both public and private sector in manner that will ensure that neither of the side execute the plan on its own. Under this binding agreement, the expertise and wealth, assets of both public and private sector procedure of decision-making are used mutually during the provision of public services or facilities. Both of these parties carry the risk associated, as well as the benefits that will be accrued from the projects. There are particular reasons why the public sector prefers PPPs. These include reduction of the total costs and the primary expenditure that will allow the private sector to help in the elimination of the expenditures to be incurred. (Reynaers et al, 2014). Some of the reasons include the lack of government managerial competencies and certain technical expertise. Furthermore, efficient and novelty in the delivering of public services and goods mainly due to the ability of private sector to have leadership and managerial competencies that allow the provision of supplementary benefits in the PPP in contradictory to conventional projects. (Reynaers et al, 2014). PPPs also ensure competitiveness between the private and public sector entities, which encourage the elimination of unnecessary expenses and the provision of standard services. One of the main characteristics of PPPs is the amalgamating and generation provision of particular public services (Raja et al, 2011). This mean that the particular private entity will execute both projects. Hence therefore, it will have less commitment pertaining to the prioritization of the construction phase, given the fact that it will accrue rewards in the future, particularly during the operation stage. (Raja et al, 2011). This mechanism is pragmatic if the magnitude of service that has to be provided when the quality of service that has to be provided can be precisely be depicted and examined during the course of contractual legal discussion between the two parties. Facilities are usually transferred to the public sector after a pre-determined period. The responsibilities of public and private sector must be specified during the discussion of the contractual agreement. The public participant should the assume the responsibility for establishing social benefit of a project, facilitating with influential decision makers, evaluation of standards, guaranteeing the interests of the public, consequently it should also assume the financial unprofitability of investments, the approximation of the expenditure and sup ply of fundamental information pertaining the projects (Heald et al, 2011). Public-private partnership is a relationship that necessitates the inclusion of both stakeholders which include the private and public sector. PPPs are perceived as solution for effective provision of social infrastructure that is vital for economic development and consistency in both developing and developing worlds (Heald et al 2011). The fiscal, expertise, and lack of competency personnel in public sector can be resolved through engaging the concept of PPPs. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-11
- Authors: Madziro, Emmanuel Kudzanai
- Date: 2016-11
- Subjects: Public-private sector cooperation , Municipal services , Local government
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/22990 , vital:53396
- Description: Public-Private Partnerships developed in the 1980`s mainly associated with privatising and laissez faire concept and it emerged with the leadership of Regan in the USA and Thatcher in the UK. During this period the role of national governments was intensely debated (Deloitte, 2010). These debates generated the notion of New Public Management theory, that tried to use competitive techniques and certain free market principles within government entities that considered the involvement of the free enterprise in the provision of government service delivery (Kaberuka, 2011). Public-Private Partnerships are a vital component; it is the main reason why they were recognized significantly particularly during the 1990s, predominantly in first world countries and subsequently in developing countries. Basically a Public Private Partnership (PPP) denotes a legal agreement between the public sector and a private enterprise (Kaberuka, 2011). It aims to unite the ability of both public and private sector in manner that will ensure that neither of the side execute the plan on its own. Under this binding agreement, the expertise and wealth, assets of both public and private sector procedure of decision-making are used mutually during the provision of public services or facilities. Both of these parties carry the risk associated, as well as the benefits that will be accrued from the projects. There are particular reasons why the public sector prefers PPPs. These include reduction of the total costs and the primary expenditure that will allow the private sector to help in the elimination of the expenditures to be incurred. (Reynaers et al, 2014). Some of the reasons include the lack of government managerial competencies and certain technical expertise. Furthermore, efficient and novelty in the delivering of public services and goods mainly due to the ability of private sector to have leadership and managerial competencies that allow the provision of supplementary benefits in the PPP in contradictory to conventional projects. (Reynaers et al, 2014). PPPs also ensure competitiveness between the private and public sector entities, which encourage the elimination of unnecessary expenses and the provision of standard services. One of the main characteristics of PPPs is the amalgamating and generation provision of particular public services (Raja et al, 2011). This mean that the particular private entity will execute both projects. Hence therefore, it will have less commitment pertaining to the prioritization of the construction phase, given the fact that it will accrue rewards in the future, particularly during the operation stage. (Raja et al, 2011). This mechanism is pragmatic if the magnitude of service that has to be provided when the quality of service that has to be provided can be precisely be depicted and examined during the course of contractual legal discussion between the two parties. Facilities are usually transferred to the public sector after a pre-determined period. The responsibilities of public and private sector must be specified during the discussion of the contractual agreement. The public participant should the assume the responsibility for establishing social benefit of a project, facilitating with influential decision makers, evaluation of standards, guaranteeing the interests of the public, consequently it should also assume the financial unprofitability of investments, the approximation of the expenditure and sup ply of fundamental information pertaining the projects (Heald et al, 2011). Public-private partnership is a relationship that necessitates the inclusion of both stakeholders which include the private and public sector. PPPs are perceived as solution for effective provision of social infrastructure that is vital for economic development and consistency in both developing and developing worlds (Heald et al 2011). The fiscal, expertise, and lack of competency personnel in public sector can be resolved through engaging the concept of PPPs. , Thesis (MPA) -- Faculty of Management and Commerce, 2016
- Full Text:
- Date Issued: 2016-11
A netnographic analysis of complaints and service responses on selected South African banks' Twitter handles
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
- Authors: Poswa, Ziyanda
- Date: 2022-05
- Subjects: Digital ethnology
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10353/23438 , vital:57731
- Description: This study is a Netnographic investigation of numerous customer complaints and service responses on selected South African (SA) banks’ Twitter handles. The fulcrum of the study is significantly linked to the Justice theories which thus form the underpinning theories of the study. The study is based on qualitative data derived from selected SA banks’ Twitter handles for duration of at least three months. The study has its philosophy or paradigm deeply rooted in the Interpretivism paradigm. The qualitative research approach is then employed in the study along with the exploratory research design which allows the extrapolation of meaningful conclusions on the findings of the investigation based on the secondary data extracted from 1286 complaints on selected SA banks’ Twitter handles. The researcher makes use of thematic analysis to categorise, investigate, consolidate, define, and create reports on the themes identified in the data set thus enabling the drawing of meaningful inferences. The researcher’s findings point out that customer complaints generally spring from outcome service failure. Outcome service failure defines occurrences where clients are disappointed with banking services or the banking experience regardless of the service or product purchased. Complaints also emanated from process service failures which mostly describe incomplete service delivery. It is thus critically recommended that banks must make sure that process failures are curtailed through an effective improvement of the value chain system. This will also take into account a proper training of banking services personnel and staff. Furthermore, it is also suggested that increased mentoring, and improving or standardising training methods might help to improve bank employee service performance hence reducing incidents of failure. A closer look at the justice theories, it is identified in the study that, banks must try to uphold by all means through effective use of distributive justice service recovery. This is through the application of fairness and courtesy when addressing customer complaints especially on public social platforms such as Twitter. Eventually, this results in increased customer satisfaction and repeated patronage for the respective banks. Through interactional justice service recovery, banks are compelled to try in every way possible not to automate their responses to client complaints in their various or different manner. Procedural justice recovery suggests that banks should take into 3 cognizance better and more effective avenues of promptly responding to their clients hence improving the effectiveness of their service recovery processes. , Thesis (MCom) -- Faculty of Management and Commerce, 2022
- Full Text:
- Date Issued: 2022-05
Self-reports on the effectiveness of psychotherapy with therapists-in-training: an 18-month follow-up study at a psychology training clinic
- Authors: Angus, Catherine Clare
- Date: 1993
- Subjects: Uncatalogued
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/193069 , vital:45295
- Description: The purpose of this study is to ascertain whether the clients who make use of the services of the Psychology Clinic at Rhodes University perceive the masters students being trained at the Clinic as providing adequate psychotherapy. Using a sample of 18 clients, who underwent psychotherapy at the Rhodes Psychology Clinic during 1990, a follow-up study was conducted to ascertain the perceived success of that psychotherapy. Those variables most pertinent to the outcome of psychotherapy are examined. The study uses both qualitative and quantitative methodology and shows that, overall, 89% of the clients who participated in this study perceived the psychotherapy at the Rhodes Psychology Clinic to be satisfactory. The study also highlights those factors which were perceived to be negative in the psychotherapeutic equation and it is hoped that the findings can be beneficial in planning more efficient services for the Clinic in the future. , Thesis (MA) -- Faculty of Humanities, Psychology, 1993
- Full Text:
- Date Issued: 1993
- Authors: Angus, Catherine Clare
- Date: 1993
- Subjects: Uncatalogued
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/193069 , vital:45295
- Description: The purpose of this study is to ascertain whether the clients who make use of the services of the Psychology Clinic at Rhodes University perceive the masters students being trained at the Clinic as providing adequate psychotherapy. Using a sample of 18 clients, who underwent psychotherapy at the Rhodes Psychology Clinic during 1990, a follow-up study was conducted to ascertain the perceived success of that psychotherapy. Those variables most pertinent to the outcome of psychotherapy are examined. The study uses both qualitative and quantitative methodology and shows that, overall, 89% of the clients who participated in this study perceived the psychotherapy at the Rhodes Psychology Clinic to be satisfactory. The study also highlights those factors which were perceived to be negative in the psychotherapeutic equation and it is hoped that the findings can be beneficial in planning more efficient services for the Clinic in the future. , Thesis (MA) -- Faculty of Humanities, Psychology, 1993
- Full Text:
- Date Issued: 1993
Exploring Literacy Challenge Encountered by Senior Phase English First additional language learner a perceived by Teacher in Lusikisiki ub district
- Authors: Nomlala, Lundi
- Date: 2020-12
- Subjects: literacy
- Language: English
- Type: Master's/Doctoral theses , text
- Identifier: http://hdl.handle.net/11260/2797 , vital:42866
- Description: Thesis (M.Ed) -- Faculty of Education Sciences, 2020 ,
- Full Text: false
- Date Issued: 2020-12
- Authors: Nomlala, Lundi
- Date: 2020-12
- Subjects: literacy
- Language: English
- Type: Master's/Doctoral theses , text
- Identifier: http://hdl.handle.net/11260/2797 , vital:42866
- Description: Thesis (M.Ed) -- Faculty of Education Sciences, 2020 ,
- Full Text: false
- Date Issued: 2020-12
Are CardioVascular Diseases a Cause For Concern in People of African Ancestry?
- Nkeh-Chungag, Benedicta Ngwenchi
- Authors: Nkeh-Chungag, Benedicta Ngwenchi
- Date: 2022-00
- Subjects: Cardiovascular system--Diseases--Treatment
- Language: English
- Type: Inaugural Lecture , text
- Identifier: http://hdl.handle.net/11260/8030 , vital:59356
- Description: Professor Benedicta Ngwenchi Nkeh-Chungag’s BIO Professor Benedicta Ngwenchi Nkeh-Chungag is a Full Professor of Physiology and Dean of the Faculty of Natural Sciences, Walter Sisulu University. Professor Nkeh-Chungag is an NRF rated researcher, a scholar of the Organization for Women in Science for the Developing World (OWSD), a Fellow of the International Hypertension Society, Deputy President and co-founder of the newly established Childhood Hypertension Consortium of South Africa, Deputy Chairperson of the South African National Committee for International Union for Physiological Sciences (ICSU-IUPS), Chairperson of the Cardiometabolic Research Niche Area – WSU and Chairperson of the Animal Research Ethic Committee. She oversees the Carrier Orientation and International Mentoring Program run by Harness Ideas Association (HIDAS).Professor Nkeh-Chungag has published extensively in the of cardiovascular research covering epidemiology and African medicinal plants. She has served as an Associate Editor for the journal Frontiers in Public Health and is on the editorial board of two journals, Bioinformatics and Clinical Interventions in Aging. She is a member of several knowledge bodies including the International Hypertension Society.As an accomplished and passionate scholar, Professor Nkeh-Chungag enjoys both national and international recognition in her field of research. Her focus on the risk for cardiovascular diseases in children of African ancestry has attracted interest and funding from both national and international organizations. Her research findings have been showcased at many scientific fora including as keynote addresses. Professor Nkeh-Chungag is married to Dr Anye Chungag and they are blessed with four boys. , Inaugural Lecture (Prefessorial) -- Faculty of Natural Sciences, 2022
- Full Text:
- Date Issued: 2022-00
- Authors: Nkeh-Chungag, Benedicta Ngwenchi
- Date: 2022-00
- Subjects: Cardiovascular system--Diseases--Treatment
- Language: English
- Type: Inaugural Lecture , text
- Identifier: http://hdl.handle.net/11260/8030 , vital:59356
- Description: Professor Benedicta Ngwenchi Nkeh-Chungag’s BIO Professor Benedicta Ngwenchi Nkeh-Chungag is a Full Professor of Physiology and Dean of the Faculty of Natural Sciences, Walter Sisulu University. Professor Nkeh-Chungag is an NRF rated researcher, a scholar of the Organization for Women in Science for the Developing World (OWSD), a Fellow of the International Hypertension Society, Deputy President and co-founder of the newly established Childhood Hypertension Consortium of South Africa, Deputy Chairperson of the South African National Committee for International Union for Physiological Sciences (ICSU-IUPS), Chairperson of the Cardiometabolic Research Niche Area – WSU and Chairperson of the Animal Research Ethic Committee. She oversees the Carrier Orientation and International Mentoring Program run by Harness Ideas Association (HIDAS).Professor Nkeh-Chungag has published extensively in the of cardiovascular research covering epidemiology and African medicinal plants. She has served as an Associate Editor for the journal Frontiers in Public Health and is on the editorial board of two journals, Bioinformatics and Clinical Interventions in Aging. She is a member of several knowledge bodies including the International Hypertension Society.As an accomplished and passionate scholar, Professor Nkeh-Chungag enjoys both national and international recognition in her field of research. Her focus on the risk for cardiovascular diseases in children of African ancestry has attracted interest and funding from both national and international organizations. Her research findings have been showcased at many scientific fora including as keynote addresses. Professor Nkeh-Chungag is married to Dr Anye Chungag and they are blessed with four boys. , Inaugural Lecture (Prefessorial) -- Faculty of Natural Sciences, 2022
- Full Text:
- Date Issued: 2022-00
Cobalt Phthalocyanine Molecular Electrode for the Electrochemical Investigation of the Release of Glutathione upon Copper-Catalyzed Decomposition of S-Nitrosoglutathione
- Sehlotho, Nthapo, Griveau, Sophie, Nyokong, Tebello, Bedioui, Fethi
- Authors: Sehlotho, Nthapo , Griveau, Sophie , Nyokong, Tebello , Bedioui, Fethi
- Date: 2007
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/281201 , vital:55701 , xlink:href="https://doi.org/10.1002/elan.200603656"
- Description: Decomposition of S-nitrosoglutathione (GSNO) in phosphate buffer solution at physiological pH 7.4 in the presence of cuprous ion as a catalyst and sodium borohydride as a reducing agent is analyzed by observing the transient apparition of reduced glutathione GSH through its electrooxidation. Transient formation of GSH, upon decomposition of 1 mM GSNO in presence of 0.025 mM Cu(NO3)2 and 1 mM NaBH4 was detected by using an ordinary pyrolytic graphite electrode modified with an adsorbed monolayer of cobalt phthalocyanine at 0 V vs. SCE.
- Full Text:
- Date Issued: 2007
- Authors: Sehlotho, Nthapo , Griveau, Sophie , Nyokong, Tebello , Bedioui, Fethi
- Date: 2007
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/281201 , vital:55701 , xlink:href="https://doi.org/10.1002/elan.200603656"
- Description: Decomposition of S-nitrosoglutathione (GSNO) in phosphate buffer solution at physiological pH 7.4 in the presence of cuprous ion as a catalyst and sodium borohydride as a reducing agent is analyzed by observing the transient apparition of reduced glutathione GSH through its electrooxidation. Transient formation of GSH, upon decomposition of 1 mM GSNO in presence of 0.025 mM Cu(NO3)2 and 1 mM NaBH4 was detected by using an ordinary pyrolytic graphite electrode modified with an adsorbed monolayer of cobalt phthalocyanine at 0 V vs. SCE.
- Full Text:
- Date Issued: 2007
Queer as Africa: Representations of queer lives in selected Nigerian, Kenyan, and South African literature and film
- Authors: Wilson, Jon Stephen Edward
- Date: 2021-10-29
- Subjects: Africans in literature , Africans in motion pictures , Homosexuality in literature , Homosexuality in motion pictures , Sexual minorities in literature , Sexual minorities in motion pictures , African literature History and criticism , Motion pictures, African History and criticism , Sexual minorities South Africa Public opinion , Sexual minorities Kenya Public opinion , Sexual minorities Nigeria Public opinion , Sexual minorities South Africa Social conditions , Sexual minorities Kenya Social conditions , Sexual minorities Nigeria Social conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/187428 , vital:44651
- Description: This thesis contests the notion that nonnormative sexualities are ‘un-African’ by examining a range of representations of queer African lives on film and in literature, produced by Africans for Africans, as a means to interrogate the role played by the interconnected histories of colonialism, religion, and the policing of queer intimacy, specifically in Kenya, Nigeria, and South Africa. Through a close reading of a selection of texts from these three countries, this thesis takes a cultural-historical approach to exploring the complex struggles engaged in by queer people in Africa to protections under the law, and to represent themselves in literary and cinematic narratives. The first chapter is focused on the Kenyan film Rafiki (2018), directed by Wanuri Kahiu, which tells the story of queer love between two young Kenyan women who face the vehement condemnation of their relationship from their homophobic community. The film was banned in Kenya, but the director was granted a temporary injunction by Kenya’s high court in order for it to be screened in Nairobi. This made Rafiki the first queer film ever to be screened in Kenya, and viable for an Academy Award nomination. The second chapter focuses on the bold assertion of a queer African identity through the short story collections Queer Africa: New and Collected Fiction (2013) and Queer Africa 2: New Stories (2017). Written by various authors from the African continent, and compiled and edited by Karen Martin and Makhosazana Xaba, both collections offer a wide variety of fictional narratives focused on queer experiences in Africa. The second chapter has a focus on stories from Kenyan and Nigerian authors and explores notions of home, queer belonging, and visibility. The third chapter presents a close reading of the South African film Inxeba (2017), also known as The Wound, directed by John Trengove and adapted by Trengove and Thando Mgqolozana from Mgqolozana’s novel, A Man Who Is Not A Man (2009). The film depicts the traditional Xhosa initiation ritual, ulwaluko, and is set in the rural Eastern Cape. Inxeba is an important case study in the history of queer representation in Africa, as the film hit a nerve with many, interrogating what South Africans believe about culture, traditions, masculinity, and the right of artists to represent sacred ritual in art. This thesis pays attention to the historical entanglements between homophobia, imperialism, and Christianity – relationships that continue to affect the experiences of queer people in Africa and attitudes towards them and interrogates why queer individuals are still being left out of efforts towards creating a new normal in postcolonial Africa. This thesis suggests that increased visibility is a key aspect of queer activism in Africa – through the act of representation, sharing lived experiences, and telling queer stories. , Thesis (MA) -- Faculty of Humanities, Literary Studies in English, 2021
- Full Text:
- Date Issued: 2021-10-29
- Authors: Wilson, Jon Stephen Edward
- Date: 2021-10-29
- Subjects: Africans in literature , Africans in motion pictures , Homosexuality in literature , Homosexuality in motion pictures , Sexual minorities in literature , Sexual minorities in motion pictures , African literature History and criticism , Motion pictures, African History and criticism , Sexual minorities South Africa Public opinion , Sexual minorities Kenya Public opinion , Sexual minorities Nigeria Public opinion , Sexual minorities South Africa Social conditions , Sexual minorities Kenya Social conditions , Sexual minorities Nigeria Social conditions
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/187428 , vital:44651
- Description: This thesis contests the notion that nonnormative sexualities are ‘un-African’ by examining a range of representations of queer African lives on film and in literature, produced by Africans for Africans, as a means to interrogate the role played by the interconnected histories of colonialism, religion, and the policing of queer intimacy, specifically in Kenya, Nigeria, and South Africa. Through a close reading of a selection of texts from these three countries, this thesis takes a cultural-historical approach to exploring the complex struggles engaged in by queer people in Africa to protections under the law, and to represent themselves in literary and cinematic narratives. The first chapter is focused on the Kenyan film Rafiki (2018), directed by Wanuri Kahiu, which tells the story of queer love between two young Kenyan women who face the vehement condemnation of their relationship from their homophobic community. The film was banned in Kenya, but the director was granted a temporary injunction by Kenya’s high court in order for it to be screened in Nairobi. This made Rafiki the first queer film ever to be screened in Kenya, and viable for an Academy Award nomination. The second chapter focuses on the bold assertion of a queer African identity through the short story collections Queer Africa: New and Collected Fiction (2013) and Queer Africa 2: New Stories (2017). Written by various authors from the African continent, and compiled and edited by Karen Martin and Makhosazana Xaba, both collections offer a wide variety of fictional narratives focused on queer experiences in Africa. The second chapter has a focus on stories from Kenyan and Nigerian authors and explores notions of home, queer belonging, and visibility. The third chapter presents a close reading of the South African film Inxeba (2017), also known as The Wound, directed by John Trengove and adapted by Trengove and Thando Mgqolozana from Mgqolozana’s novel, A Man Who Is Not A Man (2009). The film depicts the traditional Xhosa initiation ritual, ulwaluko, and is set in the rural Eastern Cape. Inxeba is an important case study in the history of queer representation in Africa, as the film hit a nerve with many, interrogating what South Africans believe about culture, traditions, masculinity, and the right of artists to represent sacred ritual in art. This thesis pays attention to the historical entanglements between homophobia, imperialism, and Christianity – relationships that continue to affect the experiences of queer people in Africa and attitudes towards them and interrogates why queer individuals are still being left out of efforts towards creating a new normal in postcolonial Africa. This thesis suggests that increased visibility is a key aspect of queer activism in Africa – through the act of representation, sharing lived experiences, and telling queer stories. , Thesis (MA) -- Faculty of Humanities, Literary Studies in English, 2021
- Full Text:
- Date Issued: 2021-10-29
Nothing forever
- Authors: Krueger, Anton
- Date: 2021
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/225533 , vital:49233 , xlink:href="https://doi.org/10.5920/pam.1013"
- Description: Thank you to everybody who made contributions to this bumper 2021 Special Issue on Improvisation. Many thanks to our peer reviewers and especially to co-editors Deborah and Daniel for their help with the selection and editing process which has now culminated in a baker’s dozen texts. With contributions from Australia, South Africa, and New Zealand, as well as from France, the USA and the UK, the issue includes five interviews, four articles, two book reviews, a reflection and a score.
- Full Text:
- Date Issued: 2021
- Authors: Krueger, Anton
- Date: 2021
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/225533 , vital:49233 , xlink:href="https://doi.org/10.5920/pam.1013"
- Description: Thank you to everybody who made contributions to this bumper 2021 Special Issue on Improvisation. Many thanks to our peer reviewers and especially to co-editors Deborah and Daniel for their help with the selection and editing process which has now culminated in a baker’s dozen texts. With contributions from Australia, South Africa, and New Zealand, as well as from France, the USA and the UK, the issue includes five interviews, four articles, two book reviews, a reflection and a score.
- Full Text:
- Date Issued: 2021
Photodynamic antimicrobial action of asymmetrical porphyrins functionalized silver-detonation nanodiamonds nanoplatforms for the suppression of Staphylococcus aureus planktonic cells and biofilms
- Openda, Yolande I, Ngoy, Bokolombe P, Nyokong, Tebello
- Authors: Openda, Yolande I , Ngoy, Bokolombe P , Nyokong, Tebello
- Date: 2021
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/190544 , vital:45004 , xlink:href="https://doi.org/10.3389/fchem.2021.628316"
- Description: New asymmetrical porphyrin derivatives containing a p-hydroxyphenyl moiety and p-acetylphenyl moieties along with their functionalized silver-detonation nanodiamonds nanohybrids were characterized and their photophysicochemical properties were established. The study provides evidence that the metalated porphyrin derivatives were red-shifted in absorption wavelength and possessed high singlet oxygen quantum yield comparative to the unmetalated core, thus making them suitable agents for photodynamic antimicrobial chemotherapy. As a result of conjugation to detonation nanodiamonds and silver nanoparticles, these compounds proved to be more effective as they exhibited stronger antibacterial and anti-biofilm activities on the multi-drug resistant S. aureus strain due to synergetic effect, compared to Ps alone. This suggests that the newly prepared nanohybrids could be used as a potential antimicrobial agent in the treatment of biofilms caused by S. aureus strain.
- Full Text:
- Date Issued: 2021
- Authors: Openda, Yolande I , Ngoy, Bokolombe P , Nyokong, Tebello
- Date: 2021
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/190544 , vital:45004 , xlink:href="https://doi.org/10.3389/fchem.2021.628316"
- Description: New asymmetrical porphyrin derivatives containing a p-hydroxyphenyl moiety and p-acetylphenyl moieties along with their functionalized silver-detonation nanodiamonds nanohybrids were characterized and their photophysicochemical properties were established. The study provides evidence that the metalated porphyrin derivatives were red-shifted in absorption wavelength and possessed high singlet oxygen quantum yield comparative to the unmetalated core, thus making them suitable agents for photodynamic antimicrobial chemotherapy. As a result of conjugation to detonation nanodiamonds and silver nanoparticles, these compounds proved to be more effective as they exhibited stronger antibacterial and anti-biofilm activities on the multi-drug resistant S. aureus strain due to synergetic effect, compared to Ps alone. This suggests that the newly prepared nanohybrids could be used as a potential antimicrobial agent in the treatment of biofilms caused by S. aureus strain.
- Full Text:
- Date Issued: 2021
Inbound tourist experience in south africa
- Authors: Twumasi, Gabriel Kwadwo
- Date: 2021-12
- Subjects: Tourism -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54641 , vital:46877
- Description: The tourism industry contributes significantly to the economic growth of South Africa. Although international tourism is noted for a great contribution to customer experience beyond their borders, few studies exist in respect of tourist experience in South Africa. An individual experience to a tourism destination impact on his/her satisfaction and behavioural intentions. Tourist experience has been identified as a possible strategy for building and improving the relationship between tourism businesses and their clients in order to improve customer retention and recommending and revisiting of destination. Thus, the primary objective of this study was to identify, investigate and empirically test the factors influencing customer (inbound tourists) experience in South Africa. The study also seeks to determine how these experiences influence customer satisfaction, recommendation of the destination and the likelihood of a return visit. Tourist experience is of performance value to tourism businesses as these businesses need to identify the factors they should focus on to increase the value of products and services they are delivering to their customers. A quantitative methodology was chosen for this study and data was collected through a self-administered questionnaire. The study population included all inbound tourist who had visited South Africa between the years 2018 and 2020. The research design consisted of causal and descriptive research. The study followed a quantitative research method to obtain the set objectives of the study. A measuring instrument in the form of a structured questionnaire was designed from secondary sources to source for the needed data. A web-based online questionnaire and convenience sampling technique was chosen to identify inbound tourist to South Africa. Of the 320 inbound tourists to South Africa reached and completed the questionnaire, 319 were included in the analysis. Both descriptive and inferential statistics were employed in the data analysis. The main empirical results of the study found that statistically significant relationships exist between the independent variables: Quality accommodation, Tidiness of attractions, Ancillary services, Safety of destination, Convenience retention, Quality of attractions, Transport and the dependent variables, Customer satisfaction and Recommending and revisiting of destination. The outcome of the results of the structural equation modelling revealed an acceptable model fit of the study. The results suggest that customer satisfaction, recommending and revisiting of destination are of strategic importance in promoting tourism destinations for inbound tourists. It is imperative to provide memorable experiences to tourist. Tourism destinations must always provide an excellent service in order to enhance efficient competitive services to their customers. Furthermore, it is recommended that tourism business provide products and services that will cater for the needs of inbound tourists based on the specific factors influencing customer satisfaction and the recommendation and revisiting of destinations. This study makes a significant contribution to the body of knowledge and practitioners as it has established the factors influencing inbound tourists’ experience and, how these factors influence customer satisfaction, recommending and revisiting of international tourists to South Africa. Furthermore, the study presents recommendations and practical strategies that could help tourism businesses improve inbound tourists’ experiences in South Africa. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
- Authors: Twumasi, Gabriel Kwadwo
- Date: 2021-12
- Subjects: Tourism -- Economic aspects -- South Africa
- Language: English
- Type: Doctoral theses , text
- Identifier: http://hdl.handle.net/10948/54641 , vital:46877
- Description: The tourism industry contributes significantly to the economic growth of South Africa. Although international tourism is noted for a great contribution to customer experience beyond their borders, few studies exist in respect of tourist experience in South Africa. An individual experience to a tourism destination impact on his/her satisfaction and behavioural intentions. Tourist experience has been identified as a possible strategy for building and improving the relationship between tourism businesses and their clients in order to improve customer retention and recommending and revisiting of destination. Thus, the primary objective of this study was to identify, investigate and empirically test the factors influencing customer (inbound tourists) experience in South Africa. The study also seeks to determine how these experiences influence customer satisfaction, recommendation of the destination and the likelihood of a return visit. Tourist experience is of performance value to tourism businesses as these businesses need to identify the factors they should focus on to increase the value of products and services they are delivering to their customers. A quantitative methodology was chosen for this study and data was collected through a self-administered questionnaire. The study population included all inbound tourist who had visited South Africa between the years 2018 and 2020. The research design consisted of causal and descriptive research. The study followed a quantitative research method to obtain the set objectives of the study. A measuring instrument in the form of a structured questionnaire was designed from secondary sources to source for the needed data. A web-based online questionnaire and convenience sampling technique was chosen to identify inbound tourist to South Africa. Of the 320 inbound tourists to South Africa reached and completed the questionnaire, 319 were included in the analysis. Both descriptive and inferential statistics were employed in the data analysis. The main empirical results of the study found that statistically significant relationships exist between the independent variables: Quality accommodation, Tidiness of attractions, Ancillary services, Safety of destination, Convenience retention, Quality of attractions, Transport and the dependent variables, Customer satisfaction and Recommending and revisiting of destination. The outcome of the results of the structural equation modelling revealed an acceptable model fit of the study. The results suggest that customer satisfaction, recommending and revisiting of destination are of strategic importance in promoting tourism destinations for inbound tourists. It is imperative to provide memorable experiences to tourist. Tourism destinations must always provide an excellent service in order to enhance efficient competitive services to their customers. Furthermore, it is recommended that tourism business provide products and services that will cater for the needs of inbound tourists based on the specific factors influencing customer satisfaction and the recommendation and revisiting of destinations. This study makes a significant contribution to the body of knowledge and practitioners as it has established the factors influencing inbound tourists’ experience and, how these factors influence customer satisfaction, recommending and revisiting of international tourists to South Africa. Furthermore, the study presents recommendations and practical strategies that could help tourism businesses improve inbound tourists’ experiences in South Africa. , Thesis (PhD) -- Faculty of Business and Economic Sciences, 2021
- Full Text:
- Date Issued: 2021-12
Synthesis and photophysical properties of 1, 1′-binaphthol substituted phthalocyanines
- Canlica, Meylude, Nyokong, Tebello
- Authors: Canlica, Meylude , Nyokong, Tebello
- Date: 2010
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/249148 , vital:51782 , xlink:href="https://doi.org/10.1016/j.ica.2010.06.034"
- Description: We report on the synthesis, characterization and photophysical properties of a new symmetrically tetra substituted {at non-peripheral positions with tetra(1,1′-bi-binaphtoxy)} phthalocyanines containing H2, Mg(II), Al(III)Cl, Si(IV)Cl2 in the central cavity. The synthesized compounds were characterized by the elemental analyses, UV–Vis, FT-IR and 1H NMR spectroscopies. The fluorescence quantum yields, triplet quantum yields and lifetimes of the newly synthesized H2, Mg, Al, and Si phthalocyanines were explored. Triplet quantum yields ranged from 0.24 to 0.54. The triplet lifetime for the silicon phthalocyanine derivative was the highest ever reported for a phthalocyanine (∼3.5 ms).
- Full Text:
- Date Issued: 2010
- Authors: Canlica, Meylude , Nyokong, Tebello
- Date: 2010
- Subjects: To be catalogued
- Language: English
- Type: text , article
- Identifier: http://hdl.handle.net/10962/249148 , vital:51782 , xlink:href="https://doi.org/10.1016/j.ica.2010.06.034"
- Description: We report on the synthesis, characterization and photophysical properties of a new symmetrically tetra substituted {at non-peripheral positions with tetra(1,1′-bi-binaphtoxy)} phthalocyanines containing H2, Mg(II), Al(III)Cl, Si(IV)Cl2 in the central cavity. The synthesized compounds were characterized by the elemental analyses, UV–Vis, FT-IR and 1H NMR spectroscopies. The fluorescence quantum yields, triplet quantum yields and lifetimes of the newly synthesized H2, Mg, Al, and Si phthalocyanines were explored. Triplet quantum yields ranged from 0.24 to 0.54. The triplet lifetime for the silicon phthalocyanine derivative was the highest ever reported for a phthalocyanine (∼3.5 ms).
- Full Text:
- Date Issued: 2010
Invasive radiological procedures: patients’ satisfaction with radiographers’ care in public hospitals in Ghana and South Africa
- Authors: Denteh, Derrick Kofi
- Date: 2022-04
- Subjects: Hospitals -- Radiological services , Patient satisfaction -- Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58772 , vital:60097
- Description: There has been a steady increase in invasive radiological procedures throughout the world. The situation is no different in Ghana and South Africa where the governments have sought to increase the equipment available for such procedures in public hospitals. However, complaints by patients and radiographers at the two public hospitals in Ghana and South Africa suggested that not all patients are satisfied with the radiographers’ care provided during invasive radiological procedures. The study aimed to investigate patients’ satisfaction with radiographers’ care during invasive radiological procedures at two public hospitals in Ghana and South Africa, and thereafter to do a comparison of the two hospitals. The study utilised a quantitative, comparative descriptive design. The theoretical framework that guided this study was Cox’s Interaction Model of Client Health Behaviour. The research population consisted of participants who had undergone various invasive radiological procedures. The data were collected by means of a structured self-administered questionnaire. The reliability and validity of the data collection instrument was enhanced by conducting a pilot study as well as through peer review and the guidance of a statistician. Descriptive and inferential statistical analyses were undertaken and presented in the form of tables and graphs. The study was conducted in an ethical manner by adhering to the principles of beneficence, justice and respect for persons. Overall, there was greater patient satisfaction with radiographers’ care in Ghana than in South Africa. Regarding patient satisfaction and health information, a statistically significant difference was observed between both countries (t = 10.02, df = 218, p = 0.000 and d = 1.36). Concerning patient satisfaction and affective support, a statistically significant difference was observed with a medium effect size (t = -4.34, df = 22, p = 0.000, d = 0.59). Patient satisfaction and decisional control was shown to have a statistically significant difference between the two countries (t = 20.27, df = 218, p = 0.000 and d = 2.73). Regarding professional/technical competencies, a statistically significant difference was observed with large size effect between the two countries (t = -6.77, df = 22, p = 0.000 and d = 0.91). In conclusion, the two countries were shown to differ regarding patient satisfaction in relation to Cox’s domains of health information, decisional control, affective support v and professional/technical competencies. In Ghana, there was greater patient satisfaction in relation to health information and decisional control than in South Africa. Conversely, in South Africa patient satisfaction in relation to affective support and professional/technical competencies was higher than in Ghana. As such, patient satisfaction could be improved if radiography management seeks to find ways to address these aspects in the hospitals under study in Ghana and South Africa. , Thesis (MA) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-04
- Authors: Denteh, Derrick Kofi
- Date: 2022-04
- Subjects: Hospitals -- Radiological services , Patient satisfaction -- Africa
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10948/58772 , vital:60097
- Description: There has been a steady increase in invasive radiological procedures throughout the world. The situation is no different in Ghana and South Africa where the governments have sought to increase the equipment available for such procedures in public hospitals. However, complaints by patients and radiographers at the two public hospitals in Ghana and South Africa suggested that not all patients are satisfied with the radiographers’ care provided during invasive radiological procedures. The study aimed to investigate patients’ satisfaction with radiographers’ care during invasive radiological procedures at two public hospitals in Ghana and South Africa, and thereafter to do a comparison of the two hospitals. The study utilised a quantitative, comparative descriptive design. The theoretical framework that guided this study was Cox’s Interaction Model of Client Health Behaviour. The research population consisted of participants who had undergone various invasive radiological procedures. The data were collected by means of a structured self-administered questionnaire. The reliability and validity of the data collection instrument was enhanced by conducting a pilot study as well as through peer review and the guidance of a statistician. Descriptive and inferential statistical analyses were undertaken and presented in the form of tables and graphs. The study was conducted in an ethical manner by adhering to the principles of beneficence, justice and respect for persons. Overall, there was greater patient satisfaction with radiographers’ care in Ghana than in South Africa. Regarding patient satisfaction and health information, a statistically significant difference was observed between both countries (t = 10.02, df = 218, p = 0.000 and d = 1.36). Concerning patient satisfaction and affective support, a statistically significant difference was observed with a medium effect size (t = -4.34, df = 22, p = 0.000, d = 0.59). Patient satisfaction and decisional control was shown to have a statistically significant difference between the two countries (t = 20.27, df = 218, p = 0.000 and d = 2.73). Regarding professional/technical competencies, a statistically significant difference was observed with large size effect between the two countries (t = -6.77, df = 22, p = 0.000 and d = 0.91). In conclusion, the two countries were shown to differ regarding patient satisfaction in relation to Cox’s domains of health information, decisional control, affective support v and professional/technical competencies. In Ghana, there was greater patient satisfaction in relation to health information and decisional control than in South Africa. Conversely, in South Africa patient satisfaction in relation to affective support and professional/technical competencies was higher than in Ghana. As such, patient satisfaction could be improved if radiography management seeks to find ways to address these aspects in the hospitals under study in Ghana and South Africa. , Thesis (MA) -- Faculty of Health Sciences, 2022
- Full Text:
- Date Issued: 2022-04
Contextualising job satisfaction amongst lowest paid support staff in a Higher Education institution
- Madito, Gotlannamang Moloiesi Boipelo
- Authors: Madito, Gotlannamang Moloiesi Boipelo
- Date: 2022-10-14
- Subjects: Uncatalogued
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/405984 , vital:70225
- Description: Thesis embargoed. To be relased in 2024. , Thesis (MA) -- Faculty of Humanities, Psychology, 2022
- Full Text:
- Date Issued: 2022-10-14
Contextualising job satisfaction amongst lowest paid support staff in a Higher Education institution
- Authors: Madito, Gotlannamang Moloiesi Boipelo
- Date: 2022-10-14
- Subjects: Uncatalogued
- Language: English
- Type: Academic theses , Master's theses , text
- Identifier: http://hdl.handle.net/10962/405984 , vital:70225
- Description: Thesis embargoed. To be relased in 2024. , Thesis (MA) -- Faculty of Humanities, Psychology, 2022
- Full Text:
- Date Issued: 2022-10-14
Pessimism and the secular problem of evil
- Authors: Ruiters, Siphamandla
- Date: 2021-10-29
- Subjects: Good and evil , Pessimism , Optimism , Secularism , Quality of life
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/190111 , vital:44964
- Description: How should we respond to the prevalence of ubiquitous evil? In this thesis, I present two responses to the secular problem of evil. The secular problem of evil exists because we want to live good lives, but we are all existentially vulnerable to evil. Consequently, we can think of various ways in which evil's existence poses a problem for us. When faced with such evil, I distinguish two responses that we may adopt, namely, optimistic or pessimistic responses to the secular problem of evil. These responses may be understood as stances that we may adopt about the relative evil and goodness in the world. Once I have made a thorough evaluation of the discussion around the secular problem of evil and the responses, I will suggest that pessimism is an appealing and appropriate response that we should adopt. To achieve the aims of this thesis, I will first clarify the kind of evil at stake in this thesis and then explain how philosophers have historically responded to this problem. Secondly, I will focus on the contemporary discussion on the secular problem of evil and show the responses are optimistic responses. Finally, I will provide a case against optimism and then show why pessimism is the most appealing and appropriate response. , Thesis (MA) -- Faculty of Humanities, Philosophy, 2021
- Full Text:
- Date Issued: 2021-10-29
- Authors: Ruiters, Siphamandla
- Date: 2021-10-29
- Subjects: Good and evil , Pessimism , Optimism , Secularism , Quality of life
- Language: English
- Type: Master's theses , text
- Identifier: http://hdl.handle.net/10962/190111 , vital:44964
- Description: How should we respond to the prevalence of ubiquitous evil? In this thesis, I present two responses to the secular problem of evil. The secular problem of evil exists because we want to live good lives, but we are all existentially vulnerable to evil. Consequently, we can think of various ways in which evil's existence poses a problem for us. When faced with such evil, I distinguish two responses that we may adopt, namely, optimistic or pessimistic responses to the secular problem of evil. These responses may be understood as stances that we may adopt about the relative evil and goodness in the world. Once I have made a thorough evaluation of the discussion around the secular problem of evil and the responses, I will suggest that pessimism is an appealing and appropriate response that we should adopt. To achieve the aims of this thesis, I will first clarify the kind of evil at stake in this thesis and then explain how philosophers have historically responded to this problem. Secondly, I will focus on the contemporary discussion on the secular problem of evil and show the responses are optimistic responses. Finally, I will provide a case against optimism and then show why pessimism is the most appealing and appropriate response. , Thesis (MA) -- Faculty of Humanities, Philosophy, 2021
- Full Text:
- Date Issued: 2021-10-29