https://vital.seals.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 An investigation of a framework for the implementation of service management in the information and communication technology sector https://vital.seals.ac.za/vital/access/manager/Repository/vital:1137 Wed 12 May 2021 19:17:48 SAST ]]> A model for the development of service agreements in the Information and Communication Technology sector https://vital.seals.ac.za/vital/access/manager/Repository/vital:1143 Wed 12 May 2021 18:56:50 SAST ]]>