https://vital.seals.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 An investigation into the dimensions underlying the success and failure of new consumer products in South Africa https://vital.seals.ac.za/vital/access/manager/Repository/vital:1190 Wed 12 May 2021 23:09:12 SAST ]]> An investigation of the expectations held by retail tenants with regards to the internal marketing function performed by their shopping centre landlord https://vital.seals.ac.za/vital/access/manager/Repository/vital:20458 Wed 12 May 2021 20:29:11 SAST ]]> The impact of customer relationship management on retail banking using self-service channels https://vital.seals.ac.za/vital/access/manager/Repository/vital:9346 Wed 12 May 2021 19:19:00 SAST ]]> How the internet supports the consumer decision process: the case study of McCarthy Call-a-Car https://vital.seals.ac.za/vital/access/manager/Repository/vital:1171 Wed 12 May 2021 19:18:10 SAST ]]> The relationship between the leadership, internal quality, and customer satisfaction levels of dealerships in a South African motor vehicle organisation https://vital.seals.ac.za/vital/access/manager/Repository/vital:1185 Wed 12 May 2021 18:36:05 SAST ]]> Investigation into the provision of service excellence in a selected bank in the Port Elizabeth metropole https://vital.seals.ac.za/vital/access/manager/Repository/vital:10838 Wed 12 May 2021 18:25:41 SAST ]]> Customer relationship management practiced by KOSAB https://vital.seals.ac.za/vital/access/manager/Repository/vital:8635 Wed 12 May 2021 18:19:35 SAST ]]> Service quality perceptions among different cultures in the Nelson Mandela Metropole https://vital.seals.ac.za/vital/access/manager/Repository/vital:8763 Wed 12 May 2021 17:55:54 SAST ]]> Factors affecting customer retention at an automative manufacturing organisation https://vital.seals.ac.za/vital/access/manager/Repository/vital:8809 Wed 12 May 2021 16:50:41 SAST ]]> The use of strategies to promote and market products and services online as well the use of customer relationship management to attract and retain customers https://vital.seals.ac.za/vital/access/manager/Repository/vital:10862 Thu 13 May 2021 08:10:55 SAST ]]> Improving customer retention at a selected medical fund through internal service quality and customer relationship management https://vital.seals.ac.za/vital/access/manager/Repository/vital:8638 Thu 13 May 2021 08:08:01 SAST ]]> Factors influencing customer retention in the financial planning industry https://vital.seals.ac.za/vital/access/manager/Repository/vital:9323 Thu 13 May 2021 07:35:43 SAST ]]> Customer preferences with regard to milk packaging https://vital.seals.ac.za/vital/access/manager/Repository/vital:28295 Thu 13 May 2021 06:23:01 SAST ]]> Investigating customer service excellence at Lakeside Spar https://vital.seals.ac.za/vital/access/manager/Repository/vital:8700 Thu 13 May 2021 05:01:55 SAST ]]> The influence of motivational factors on corporate performance and customer satisfaction https://vital.seals.ac.za/vital/access/manager/Repository/vital:9312 Thu 13 May 2021 04:38:53 SAST ]]> The influence of online travel agent performance on customer satisfaction levels at a selected hotel https://vital.seals.ac.za/vital/access/manager/Repository/vital:20399 Thu 13 May 2021 04:38:43 SAST ]]> The relationship between service quality, customer satisfaction and customer loyalty in the retail supermarket industry https://vital.seals.ac.za/vital/access/manager/Repository/vital:1202 Thu 13 May 2021 04:18:01 SAST ]]> The impact of electronic service quality dimension on customer satisfaction https://vital.seals.ac.za/vital/access/manager/Repository/vital:8652 Thu 13 May 2021 01:21:32 SAST ]]> An exploratory study of students’ expectations and perceptions of service quality in a South African higher education institution https://vital.seals.ac.za/vital/access/manager/Repository/vital:28496 Fri 07 Jul 2023 05:33:04 SAST ]]>