https://vital.seals.ac.za/vital/access/manager/Index ${session.getAttribute("locale")} 5 The call centre labour process : a study of work and workers’ experiences at Joburg Connect, South Africa https://vital.seals.ac.za/vital/access/manager/Repository/vital:3400 Wed 12 May 2021 18:55:23 SAST ]]> Call centres as a vehicle to improve customer satisfaction in local government: a case study of front line workers in the Nelson Mandela Metropolitan Municipality https://vital.seals.ac.za/vital/access/manager/Repository/vital:3340 Thu 13 May 2021 01:51:36 SAST ]]>